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Rakutenstay Fujimiterrace Hakoneashinoko

Kanagawa · Japan

Mitsutani 2-2View location

9.6/10Excellent444 Reviews
Cleanliness9.8/109.8
Comfort9.8/109.8
Condition9.8/109.8
Value8.8/108.8
Amenities9.8/109.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Rakutenstay Fujimiterrace Hakoneashinoko

Make use of convenient amenities, which include complimentary wireless internet access and a vending machine. Featured amenities include an elevator and a vending machine. Free self parking is available onsite. Make yourself at home in one of the 24 air-conditioned rooms featuring heated floors and flat-screen televisions.

Rooms have private furnished balconies. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Distances are displayed to the nearest 0. 1 mile and kilometer. Lake Ashi - 0. 2 km / 0.

1 mi- Narukawa Art Museum - 0. 4 km / 0. 2 mi- Hakone Checkpoint Museum - 0. 9 km / 0. 5 mi- Hakone Sekisho - 0. 9 km / 0. 6 mi- Hakone Shrine - 1. 2 km / 0. 7 mi- Hakone Ekiden Museum - 1.

4 km / 0. 9 mi- Hakone Pass Road Station - 2. 5 km / 1. 6 mi- Hakone Komagatake Ropeway - 3. 1 km / 1. 9 mi- Hakone-en Aquarium - 3. 1 km / 1. 9 mi- Hakoneen Golf Course - 3. 3 km / 2.

Read more about this hotelShow less

1 mi- Hakone Kurakake Golf Course - 3. 7 km / 2. 3 mi- Fuji-Hakone-Izu National Park - 3. 8 km / 2. 4 mi- Hakuryu Shrine - 4. 4 km / 2. 7 mi- Kuzuryu Shrine - 4. 6 km / 2.

8 mi- Okada Museum of Art - 7. 5 km / 4. 7 mi. The nearest airports are: Haneda Airport (HND) - 103. 8 km / 64. 5 mi Narita Intl. Airport (NRT) - 170. 4 km / 105.

9 mi With a stay at RakutenSTAY FUJIMITERRACE HakoneAshinoko in Hakone (Motohakone), you'll be a 3-minute walk from Lake Ashi and 15 minutes by foot from Hakone Shrine. This aparthotel is 4. 9 mi (7. 9 km) from Hakone Kowakien Yunessun and 10. 3 mi (16.

7 km) from Hakone Hot Springs.

With a stay at RakutenSTAY FUJIMITERRACE HakoneAshinoko in Hakone (Motohakone), you'll be a 3-minute walk from Lake Ashi and 15 minutes by foot from Hakone Shrine. This aparthotel is 10.3 mi (16.7 km) from Hakone Hot Springs and 4.9 mi (7.9 km) from Hakone Kowakien Yunessun.

Make yourself at home in one of the 24 air-conditioned rooms featuring heated floors and flat-screen televisions. Rooms have private furnished balconies. Kitchens are outfitted with full-sized refrigerators/freezers, stovetops, and microwaves. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.

Featured amenities include an elevator and a vending machine. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No front desk Guests will receive an email with special check-in instructions Unicode Support true Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

    We have included all charges provided to us by the property.

  • You need to know
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Special Instructions
    There is no front desk at this property. This property doesn't offer after-hours check-in. Guests will receive an email within 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts mobile payments; cash is not accepted
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Spoken Language

    Korean

    Japanese

    English

Nearby attractions

Lake Ashi 0.2 km / 0.1 mi
Onshi Hakone Koen Park 0.2 km / 0.2 mi
Narukawa Art Museum 0.4 km / 0.2 mi
Hakone Checkpoint Museum 0.9 km / 0.5 mi
Hakone Karakuri Museum 1 km / 0.6 mi
Hakone Shrine 1.2 km / 0.7 mi
Hakone Ekiden Museum 1.4 km / 0.9 mi
Hakone Pass Road Station 2.5 km / 1.6 mi
Hakone Komagatake Ropeway 3.1 km / 1.9 mi
Hakone-en Aquarium 3.1 km / 1.9 mi
Hakone Kurakake Golf Course 3.7 km / 2.3 mi
Fuji-Hakone-Izu National Park 3.8 km / 2.4 mi
Hakuryu Shrine 4.4 km / 2.7 mi
Kuzuryu Shrine 4.6 km / 2.8 mi
Okada Museum of Art 7.5 km / 4.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 24
  • hotel
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Lift access
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Rakutenstay Fujimiterrace Hakoneashinoko

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE LOFTQUADRUPLE • LOFTQUA.LO

    Photos are not available for this room type.

    Rakutenstay Fujimiterrace Hakoneashinoko

    QUADRUPLE LOFT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    LOFT

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.LO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Rakutenstay Fujimiterrace Hakoneashinoko

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKINGDBL.NM

    Photos are not available for this room type.

    Rakutenstay Fujimiterrace Hakoneashinoko

    DOUBLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Rakutenstay Fujimiterrace Hakoneashinoko

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Rakutenstay Fujimiterrace Hakoneashinoko

9.6
Excellent
444 Reviews
Cleanliness
9.8 /10
Comfort
9.8 /10
Condition
9.8 /10
Value
8.8 /10
Amenities
9.8 /10
100 reviews shown
10/10
Exceptional
27 Jul 2026
Michael
Amazing property. Well worth visiting and enjoyable. Only downside was the contactless check-in check-out and you can’t leave your bags before a very strict 3pm check-in time.
10/10
Exceptional
22 Jul 2026
Julio
Overall, we had a great stay at this hotel in Hakone and would probably choose it again if we return.

The only real downside is that there is no on-site staff. There is no one to receive or store your luggage before check-in, and the entire check-in process is done through a video call using a device at the entrance. You don’t interact with a staff member in person at any point during your stay. The hotel also doesn’t offer any additional amenities beyond what is already provided in the room.

That said, the rooms are exceptionally spacious, very well equipped, spotless, and built to a high standard. Everything felt comfortable and well maintained. Even though we only stayed for a short time, we really enjoyed our stay and wished we had been able to spend more time there.

Overall, if you’re looking for a large, clean, and comfortable place to stay in Hakone and don’t mind the fully self-service experience, this is an excellent choice.
10/10
Exceptional
21 Jul 2026
Mauricio
Excellent property. Very clean, modern, peaceful, etc. I will put in my list to back in the future. I hope ownership keeps this standard with the time. It is beautiful.
Family_with_children
10/10
Exceptional
15 Jul 2026
Alonso
mazing place! Amazing location! There is no staff on-site (check-in is keyless and took us a while), nor is there a place to store your bags if needed. However, this hotel is really worth it. We are a family of 5 and had plenty of space and amenities inside the apartment . We really enjoyed it, especially the view of Mt. Fuji.
10/10
Exceptional
13 Jul 2026
Robyn
Beautiful hotel with luxurious amenities and spacious rooms. The view is stunning and the little town is so cute. This hotel is the perfect getaway.
Friends
10/10
Exceptional
13 Jul 2026
Deborah
We loved our two night stay at the property. It was clean and luxurious and a highlight of our 19 day trip to Japan. The view of Mt Fuji across the lake was amazing. The private onsen that opened out to the deck was fantastic. We wish we could have stayed longer. Motohakone has very few restaurants and extremely quiet at night so plan to head to another local town if you want to head out for dinner.
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
Ivan
The view of the lake from the room is extraordinary. It’s also very spacious, with a large balcony, kitchen and living room with a huge screen for viewing. The final plus is the in-room onsen/hot tub along with a sauna, with a view of the lake. It feels like a luxury unit for a reasonable price, especially if you have a large group. Wonderful place to stay and highly recommended.
Family
10/10
Exceptional
09 Jul 2026
Jieun
Great location with view, but hard to access by public transportation.
Family_with_children
8/10
Excellent
09 Jul 2026
Hung
Very nice unit and big enough for two families with two separate bathrooms. The checkin process was a bit frustrating as the connection kept getting a busy signal and everyone had to be present and on screen to be verified. This was after we submitted all our passport details to the host. Very beautiful and scenic view of the lake, shrine and Mr Fuji.
Family_with_children
10/10
Exceptional
06 Jul 2026
Kate
This property was one of the best we stayed at. The apartment was stunning with a gorgeous view. We appreciated the drinks and snacks that were left for us. The location was great. We were sorry to leave.
Family_with_children
10/10
Exceptional
05 Jul 2026
Angelie
Beautiful hotel and location! The in room onsen and foot bath with amazing views of the Hakone shrine were so worth it. They also provided snacks and drinks in the fridge. The 7-11 and bus stop within short walking distance were also convenient. The one wish I had for this hotel was a way to store your luggage or lockers on location, so that you could explore Hakone luggage-free earlier since check in is not until 3pm.
Family_with_children
10/10
Exceptional
05 Jul 2026
Tracy
Unbeatable view!
Family_with_children
10/10
Exceptional
01 Jul 2026
Adela
The property is located in front of the lake, walking distance to multiple restaurants and ferry to the Hakone rope way. Place is peaceful. Love the sauna and the private Onsen. I would stay here again. There was 5 of us, plenty of room to be comfortable.
Family
8/10
Excellent
29 Jun 2026
Eric
Super beau et grand. Excellent pour une famille avec tout les accessoires nécessaire. Onsen et bain de pied magnifique. Généralement propre mais un peu poussiéreux. Manque un peu d’instruction en anglais pour les électros.
Family
6/10
Pleasant
28 Jun 2026
Jim
Room was clean, remote staff not flexible.
Had issue with the number of beds available. Instead of trusting that the number of occupants matches the passports given, they just set up beds based on their needs and assume all off the floor beds will be filled. As the customer I may want to place more people in the loft. If the number of occupants is as noted it should be my call not the remote desk clerk.
Family
10/10
Exceptional
28 Jun 2026
Steven
The view was unbeatable and the in-room onsen and sauna (for the larger 4 bed option) were such a treat
Family_with_children
10/10
Exceptional
25 Jun 2026
Ming
Clean rooms; laundry and kitchen available; quick access to 7-11 across street for food, drinks, souvenirs.
Family
10/10
Exceptional
25 Jun 2026
Brandon
Beautiful location, room was clean and spacious, great amenities within. Very nice, small and quaint town. Great for relaxation and scenery!
Friends_and_family Family
10/10
Exceptional
23 Jun 2026
Angel
Clean, very nice place. I love it. I would come back to this place. Best place that I stayed in this trip.
Family_with_children
10/10
Exceptional
22 Jun 2026
Kerri
One of the BEST stays of our entire Japan trip! I can't say enough about the view. One word of warning, we were incredibly fortunate to be on a second floor unit. The first floor units looked to be obscured by a wall, completely blocking the view. I don't know how you would be able to determine ahead of time what view you would get, but that would significantly impact your enjoyment. The foot bath and private Onsen made this a relaxing retreat.
Family_with_children
10/10
Exceptional
19 Jun 2026
Farima
Incredible location with onsen experience that can't be forgotten
10/10
Exceptional
14 Jun 2026
phuong trinh
We love the view, the onsen. It’s clean and spacious
Family
8/10
Excellent
13 Jun 2026
Rina
The view gets 10 out of 10 but no humans on perimeter means you can’t ask someone whether your room had dinner included, no one answered when messaged and check in isn’t as simple as usually.. you had to submit pictures of each guest, take a picture of QR code , then when entered the room have to check in via video call ( personal aren’t Japanese, so I am worried about all our passport details being forwarded through people of foreign countries), they then want to see each guest’s face to match the passports. Very weird
Room was clean, saw Mt.Fuji from our balcony. Had snacks provided ( in the fridge) and few drinks which was nice but not sure it was worth what we paid per night. Other hotels priced 1/2 of that and when you are out walking you get the same view. So not regretting but probably won’t be back
Family_with_children
10/10
Exceptional
13 Jun 2026
Xianzhang
Room size is awesome.
8/10
Excellent
11 Jun 2026
Dayse
Beautiful views and awesome location. Just a short walk to 7 eleven and the iconic red Torii you see on the lakeside .
Self
10/10
Exceptional
10 Jun 2026
Max
5 star hotel with 1 star service. There are no humans at this hotel, you check in using an iPad and they are extremely inflexible and unhelpful for things like dropping bags off so you can go and enjoy the day in Hakone. Aside from the service and terrible check in process the hotel was fantastic with unbelievable views and a great onsen in the room.
Partner
10/10
Exceptional
07 Jun 2026
Amjad
On a 5 star scale this apartment was a 10. Pinnacle of luxury with a true lake-front onsen and sauna, incredible views. They had thought of everything that we might need, including drinks and snacks. What an amazing property. Would love to stay here again and 100% highly recommend!
Family_with_children
10/10
Exceptional
07 Jun 2026
Yi Man
The property was quiet and peaceful. We love the private onsen with the open windows facing the garden. The facility had everything you need as a home and complementary drinks and snacks were loaded. However, we couldn't pre-checkin on our phone and it was slow when we check-in on the tab in the room. The 7-eleven next door was convenient and there were lots of shops around the area, but they do seem to close early. There were great scenic spots close by. Overall, this is such a beautiful hotel.
Family_with_children
8/10
Excellent
06 Jun 2026
Louise
Amazing view from the property, great size and facilities with free food and booze in the fridge! Sadly let down by a poorly sign posted entrance (had to walk a complete circuit in the dark to find it) and then unmanned reception which seemed to take forever and couldn't connect to the verification process so ended up giving up.
Family_with_children
6/10
Pleasant
31 May 2026
Stavroulla
The highlight of this property is undoubtedly the spectacular view of Mount Fuji. Waking up to that scenery was unforgettable. I also loved the private onsen in our room overlooking the lake, which was a wonderful way to relax while enjoying the surroundings.

The apartment was spacious and well-equipped, with a washer-dryer, dishwasher, and a large balcony that was perfect for enjoying meals while taking in the views. The location is excellent, within easy reach of the port, Hakone Shrine, and Hakone Gate.

However, there were some disappointments. For the price, I expected the accommodation to feel fresher and better maintained. There were noticeable signs of wear and tear throughout the property, and the living room floor was dusty on arrival. While the onsen itself was fantastic, the waterfall shower had significant limescale build-up, which detracted from the overall experience.

The check-in process was not very clear, and navigating in and out of the building was more difficult than it should have been. The biggest letdown was the bedroom. The beds were not particularly comfortable, and the room felt quite uninspiring, lacking windows, decoration, and the sense of luxury that the rest of the property aims to provide.

Overall, the stunning Mount Fuji views, private onsen, spacious layout, and excellent location make this a memorable stay. However, the maintenance issues, unclear check-in process, and disappointing bedroom meant it fell short of premium quality.
Partner
10/10
Exceptional
30 May 2026
Ricardo
Nice place.
Family_with_children
10/10
Exceptional
29 May 2026
Caroline
The place was awesome. We had a view of the lake, mount Fuji. We had our.private onsen. It was a nice breat from.Tokyo.
Family
8/10
Excellent
16 May 2026
James
The view of Mt. Fuji from our balcony was amazing each morning and was the highlight of our vacation.
Pros: The private onsen, sauna, size of unit, 2 toilets, 2 showers, quiet location (on Lake Ashi) across from 7-eleven and where Pirate ship would dock, bathroom amenities provided, kitchen with tools to cook.

Cons: can’t pinpoint but smell of rooms were musty especially when AC was turned off. A lot of dust around and sofa in one area was stained and should be cleaned; Difficulty with washing machine. It doesn’t dry fully so hang your clothes overnight.
Otherwise, location and view was breathtaking.
Family
10/10
Exceptional
16 May 2026
Brenda
View was beautiful- so relaxing
Friends_and_family Family
10/10
Exceptional
12 May 2026
Bert
Great location with beautiful views of the lake and Mt Fuji from your room.
Partner
10/10
Exceptional
29 Apr 2026
Maria
Clean and amazing views. They have drinks and snacks there for you which is great.
Check in was fine but had to call a few times to get through to verify my ID (there’s no staff on site, so virtual check in with codes to access the room).
Great location and would definitely recommend. You are paying a premium in April for the views but as a special treat it’s so worth it. We sat in the private onsen and sauna for hours!
Partner
10/10
Exceptional
23 Apr 2026
Steven
Clean, convenient location to boat cruise and bus top, with immediate walk / view of the lake! Lovely personal hot tub. Make sure you are okay with either a bit of travel or pre ordering dinner though! Only one restaurant in town open for dinner in the area
Friends_and_family Family
10/10
Exceptional
21 Apr 2026
Anton
Very modern and spacious. Balcony, hot tub, sauna,…
Good location and breathtaking view.
Family_with_children
10/10
Exceptional
19 Apr 2026
Kevin
If booking on Expedia you cannot add the meal plan.

Otherwise amazing place to stay with private onsen and view of Lake and Mt Fuji.
Family_with_children
10/10
Exceptional
17 Apr 2026
Joshua
Genuinely one of my favorite stays. The view was incredible. The morning of our stay, we wake up walk out to the slider and have an amazing view of a calm lake with mt Fuji in the background. The appliances and projector were of great quality, and the private onsen/sauna combo was perfect. Would stay again next time we are in tokyo.
Partner
10/10
Exceptional
17 Apr 2026
Jacob
The room was amazing with very modern features. Two separate clean bedrooms, a toilet room, second bathroom with sink, and a third full bathroom which connects to the onsen and an added bonus was the washer in the 3rd bathroom. The kitchen was well furnished with utensils and the biggest surprise was the refrigerator filled with complimentary BOTTLES of wine, Spumante and other drinks and snacks. Spacious living and dining rm w/ telescope to gaze surroundings. The balcony facing the lake has a peaceful setting and the view of Mt Fuji and Tori was incredible. I will definitely return!
Friends_and_family Family
10/10
Exceptional
15 Apr 2026
Aaron
Very clean, rooms with great views and spacious. The kitchen has everything you need
Friends_and_family Family
10/10
Exceptional
14 Apr 2026
Alison
Room had everything we needed and was a perfect spot to stop and refresh ourselves after Tokyo. There were lots of thoughtful touches and amenities, the hot spring was perfect and the Fuji views were incredible. Lots of nice goodies in the fridge too and a good location to explore the Hakone area.
Family_with_children
10/10
Exceptional
13 Apr 2026
Giuseppe
Good all round
10/10
Exceptional
12 Apr 2026
Mahesh
Excellent place with great view of Fuji.
Well equipped.
Onsen bath was very enjoyable
Family_with_children
10/10
Exceptional
07 Apr 2026
Deanna
Beautiful accomodation. Is a little out of the e way and hard to get to from Odawara station with a long bus ride to get to the accomodation. View of Fuji was majestic and the facilities at the apartment were top notch. Need better English instructions to use the foot bath and the projector. A room guide would be very useful as the portal doesn’t have all information required
Family_with_children
10/10
Exceptional
03 Apr 2026
MaRee
The place was amazing and clean. The private onsen in the room was an added bonus. Will stay again if I’m ever in the area.

If you’re looking for night life, this isn’t the place as it’s remote and everything is closed by 18:00.
Family
10/10
Exceptional
02 Apr 2026
Akshaya
Amazing property, definitely the best stay of our trip!! Really feels like a luxury home. Would recommend
Family_with_children
10/10
Exceptional
30 Mar 2026
Michael
Apart from the check-in process, everything was perfect. This is a self check-in, although I had issues, there is a contact number and they were super helpful.
Family_with_children
10/10
Exceptional
30 Mar 2026
Katie
Cannot fault this accomodation! It was absolutely perfect in every way!
Family_with_children
10/10
Exceptional
30 Mar 2026
Ritu
This was our favorite place to stay during our Japan trip. The room and experience was even better than anticipated, and we hope to come visit again!!
Friends_and_family Family
10/10
Exceptional
30 Mar 2026
Nikki
Such an amazing place to stay and just as it looks online. We got an amazing view of Mount Fuji both days we stayed! It was also great to start the loop from here with the pirate ship as it was much less crowded than the opposite way. The in-room onsen was amazing and dreamy! Lovely clean place and 7/11 close by. Only cons were confusing check in process via a tablet and the dryer taking forever, and not working well. But would definitely stay again.
Family_with_children
10/10
Exceptional
24 Mar 2026
Ngan Yee
Incredible view
Friends
10/10
Exceptional
24 Mar 2026
Tom
It was absolutely fantastic. There was a more around it than we thought with a few restaurants and a 24/7 7 eleven. The property itself is probably the best we’ve ever stayed in - the views when Mt Fuji came out from behind the clouds were really spectacular, and you can see the view from the private onsen.
10/10
Exceptional
22 Mar 2026
Wee Kuan
The place is well-maintained and very spacious. Walking distance to the pirate ship
Family_with_children
10/10
Exceptional
17 Mar 2026
Stephen
Very clean, amazing view, enough options for food etc. Very easy check in process.
Family_with_children
8/10
Excellent
16 Mar 2026
Kevin
Lots of thoughtful touches - seat dads for the foot bath, detergents for laundry and dishwasher, the Onsen was great. How and location were excellent.

Instructions on how to use the appliances - husbandry, laundry, TVs, etc. - far grief multi-language instructions. However, these brief instructions were, at times, far too brief.
Family_with_children
10/10
Exceptional
12 Mar 2026
Sabreena
We had a really fun stay at RakutenSTAY FUJIMITERRACE Hakone Ashinoko! We especially loved the private onsen and the foot bath — it was so relaxing. The views were amazing, with Lake Ashi, Mt. Fuji, and the torii gate all visible nearby.

The location was great, very close to the pirate ship cruise on Lake Ashi and the torii gate at Hakone Shrine. There was also a 7-Eleven, restaurants, and a bakery within a short walk, which made things really convenient.

The property is an unmanned facility, but the check-in process was easy and we didn’t have any problems. It is a bit far from the train station and requires taking a bus, but it worked well for us since we were driving from Tokyo.

Overall, we had a wonderful and relaxing stay and would definitely recommend it to anyone visiting Hakone!
Family_with_children
4/10
Poor
27 Feb 2026
Abby
The projector was broken and the hotel knew about it.
10/10
Exceptional
26 Feb 2026
Mei Mui
Location is exceptional. Check in is quick and easy. Clean and modern design. Love it.
Family_with_children
10/10
Exceptional
21 Feb 2026
Lilia
Beautiful place to stay with the best view of My Fuji. Modern and clean.
Family_with_children
10/10
Exceptional
10 Feb 2026
Wing Yee Sandy
We would come back again!! Thank you for the lovely stay!
Leisure Partner
10/10
Exceptional
06 Feb 2026
Tsun Ming
Spacious room. Very easy to locate and check-in.
Leisure Friends
10/10
Exceptional
31 Jan 2026
Alex
Our favorite stay during our 2 week Japan trip. Incredible amenities (hot spring, sauna, heated floors, projector), amazing views of Hakone Shrine and Fuji, and a smooth check-in process. The bus stop, 7/11, and pirate ship dock are a 2-min walk away and were incredibly convenient.
10/10
Exceptional
28 Jan 2026
Julian
The view was obviously amazing. Heated floors and projector screen was a hit. Fully equipped kitchen.
Leisure Family
10/10
Exceptional
21 Jan 2026
Han Lin
It's one of the best hotel I stayed, it's clean and convenient, comfy and modern. I would love to stay here again next time.
Leisure Partner
10/10
Exceptional
13 Jan 2026
Michael
Beautiful room filled with amenities for comfort. Spectacular views of Mount Fuji on a clear day!
Leisure Family_with_children
10/10
Exceptional
10 Jan 2026
Rachel
We loved our stay here, as a group of 8. Such a nice break from the big cities with clear views of Fuji. There wasn’t much nearby in terms of restaurants, but the nearby pizza was delicious! Spa was amazing
Leisure Family_with_children
8/10
Excellent
27 Dec 2025
Carly Louise
Wow, what an incredible experience! This place is simply breathtaking and truly the nicest stay I had while in Japan. The views of Mt. Fuji are absolutely stunning, it's like living a postcard!

The sauna was a little too hot for my taste, but the onsen was divine for my sore feet after all that walking around Tokyo. And can we talk about how this space is perfect for a big family? With two bathrooms and two toilets, there's plenty of room for everyone!

Oh, and the fridge? It was stocked with free alcohol and some light snacks, which was such a delightful surprise! This is definitely the best spot for a boat ride, a little shopping, and a super relaxing time with amazing views. Highly recommended!
Leisure Family
10/10
Exceptional
26 Dec 2025
Nicholas
Amazing room with private in room onsen, outdoor foot onsen and balcony with a view of Mt. Fuji and the Torii gate.
Leisure Family
10/10
Exceptional
24 Dec 2025
Carmen
Everything was perfect. It was a beautiful place on a beautiful location with every attention to detail imaginable. The onsen, sauna and foot bath were outstanding. Add in the views from the deck and it was unbelievable.

Well stocked kitchen, heated floors, sound machines and entertainment center all made for luxurious stay. Thank you!
Leisure Family
10/10
Exceptional
20 Dec 2025
Bettina
Room was spacious and spotless. The amenities were amazing especially the view from our room, the foot bath, and the private onsen.
10/10
Exceptional
19 Dec 2025
Jing
Nice view of Mt. Fuji.
Friends_and_family Family
10/10
Exceptional
14 Dec 2025
David
Clean rooms, amazing views, and many treats and drinks in the fridge to welcome you.
Leisure Family
10/10
Exceptional
10 Dec 2025
Patricia
Excellent accommodation in hakone! Close to 7/11 for food and close to bus/ferry stops.
Leisure Family
10/10
Exceptional
08 Dec 2025
Fiona
Perfect getaway. From amenities to room to view of mt Fuji.
Leisure
10/10
Exceptional
04 Dec 2025
Ziqiao
Good
4/10
Poor
25 Nov 2025
William
The primary features of the property were there: An amazing view of lake Ashi right from the room. A hot springs onsen.

However for us,the floors in the living room area were filthy. Considering the cost, its unacceptable. I stayed in accommodation at 1/4th the cost of this one while on the same trip in Japan, and they were all clean. Can't see why this one would be any different.

Very disappointed.
Leisure Family
10/10
Exceptional
17 Nov 2025
John
Incredible view, ample space, and great onsen.
Leisure Family
10/10
Exceptional
15 Nov 2025
Brianna
Book this immediately!! Best hotel room in Hakone!!
10/10
Exceptional
11 Nov 2025
Adrian
We booked the suite room, fantastic view and private onsen. Definitely recommend!
Leisure
10/10
Exceptional
10 Nov 2025
Hayley
Beautiful room with gorgeous views
Leisure Family_with_children
6/10
Pleasant
02 Nov 2025
Richard
Prices could be better especially during off season when its raining and checkin in procedures was not convenient at all during rainy weather as well . Overall it was a good room with a nice view but could be better
Leisure Partner
10/10
Exceptional
31 Oct 2025
Lee
A delightful cabin next to the lake with views of Mount Fuji (although our ground floor apartment had restricted views because of the trees - but not all ground floor apartments had this problem). The hot spring bath and foot spa were utterly delightful though and the projector was a nice touch to relax after a day of walking, even if I would have rather been looking at Fuji, my daughter loved it.
Friends_and_family Family
10/10
Exceptional
22 Oct 2025
Mario
This was a great location to stay. The amenities were fantastic and we got lucky and were able to see Fuji-san on our last day. Great private onsen inside the room and wonderful views. Would highly recommend.
Leisure
10/10
Exceptional
18 Oct 2025
Dennis
The property, view, and surrounding area are unbeatable. We will be recommending to anyone we know who will be visiting the area. If we ever come back to Hakone, we will 100% stay here again.
Leisure Partner
10/10
Exceptional
17 Oct 2025
Bryn
We were over the moon with this property. It's so rare to have a room so far exceed the photos. The view was even more beautiful in real life and we loved the private onsen bath on the balcony. Could not recommend this hotel more! Stay here if you visit Hakone, you'll be so happy that you did.
10/10
Exceptional
12 Oct 2025
Travis
The best part of our trip was staying here with our three young children. We stayed on the top floor. We enjoyed the treats and drinks in the fridge. The view, private onsen, foot bath, and sauna is an experience well worth every penny. Our family loves community and connection… you cant do that with Rakuten because they are purely transactional. However, you can find the connection with kind people in the community. Some parts of the place were dusty because I notice when I pay for a place. The beds were VERY comfortable and we had the best sleep in Japan at this hotel than any other. The accessible areas to explore by just walking out your door is perfection. We love this place so much and hope to return for a longer stay in the near future.
Leisure Family
10/10
Exceptional
03 Oct 2025
Christie
Immaculately clean and organized. Love the view of Mt Fuji from the large windows. Private Onsen overlooking. Mt Fuji was a treat!
Leisure
10/10
Exceptional
01 Oct 2025
James

A great gateway

As long as you can read an email or scan a QR code, you will be fine. Check-in and check-out process is easy. Location is great, a 7-11 is about a five minute walk. Free drinks in the fridge was a nice step too.
Partner
10/10
Exceptional
26 Sep 2025
Rachel
Apartment was nice, so good to have mineral bath and foot bath, very quiet & beautiful views of the lake. Shame no restaurants open at night in the area but 7/11 was close.
Leisure Family
10/10
Exceptional
25 Sep 2025
Jungeun
Wonderful place I never forgot to stay in Hakone.
Leisure Family
10/10
Exceptional
15 Sep 2025
Nikkisha
The private onsen and the mt Fuji view was unbelievable! Right by a bus stop and a convenience store right across the street. Very spacious, 10/10 would highly recommend
Leisure Friends
10/10
Exceptional
24 Aug 2025
Bruno
Highly recommended - an awesome experience. Would return anytime. Private Onsen and foot bath, view of Fujisan, peaceful and beautiful lakeside village.
Leisure Family_with_children
10/10
Exceptional
16 Aug 2025
Sarita
We absolutely loved all the room amenities and gadgets. The view was breathtaking. We would stay here again.
Leisure Partner
10/10
Exceptional
11 Aug 2025
Yanliang
Beautiful lake view
Leisure Family
10/10
Exceptional
08 Aug 2025
sara

Best location in Hakone

Excellent hotel in terms of quality and size of room
Friends_and_family Family
10/10
Exceptional
07 Aug 2025
Eyal
Beautiful and romantic with views of Fuji if the weather is right (almost never, such is life). Excellent personal onsen (mini mineral bath), very romantic. Slippers, pyjamas, soaps provided. Even a telescope and star projector! The place is very spacious for a family with two kids. Big kitchen and dining and living room. Big balcony with private foot bath. Big projector screen and you can stream video to it from your phone.

Not much dining in the area. In fact, all of Hakone hasn't much dining but here is even less. Big 7-11 nearby and you can get many breakfast items there.

The two beds are in the same room so if you are with your children then after they go to sleep you will need to be creative. However, the apartment is big and the opportunities are plenty. No problem.
Leisure Family_with_children
10/10
Exceptional
02 Aug 2025
Tim
The most beautiful spot. I will be back. The property was amazing, the views and location perfect for a long weekend away from theo stress and heat of the cities.
Leisure Family
10/10
Exceptional
28 Jul 2025
Ernesto
Outstanding location with bedroom views of Mt Fuji. Impeccable condition of the unit! Great location close to the town.
Leisure Family

Location & surroundings

Rakutenstay Fujimiterrace Hakoneashinoko
Mitsutani 2-2, Hakone, Japan

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Rakutenstay Fujimiterrace Hakoneashinoko

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