Name: Matsuzakaya Honten
Address: 57 Ashinoyu, Hakone, 250-0523, JP

10/10

Exceptional

27 Jul 2026

Kelvin

We really enjoyed our stay in Matsuzakaya Honten! The staff were very hospitable, accommodating and helpful, and the ryokan was very clean and modern, while still retaining its historical charm. We marveled at how it was like staying in a museum, a slice of history, just because of how beautifully preserved everything was.

Special shoutout to Ridhan, Hema and the front desk staff (a friendly thai lady with front bangs - apologies, we didn’t manage to get your name!) who were excellent and kind to us throughout our stay.

10/10

Exceptional

10 Jul 2026

Samuel

Matsuzakaya Honten was the highlight of our two-week trip to Japan.

The moment we entered our room, our jaws dropped. It was incredibly spacious, beautifully designed, and featured floor-to-ceiling windows overlooking a lush green landscape. Our private onsen was peaceful, completely private, and surrounded by a beautiful garden. It was the perfect place to relax.

The kaiseki ryōri dinner and breakfast were absolutely unforgettable. Both were nine-course meals, with several courses featuring multiple beautifully presented dishes. Every course was a masterpiece and tasted just as incredible as it looked. We became so full during dinner that our wonderful waitress thoughtfully prepared our remaining dish as onigiri for us to enjoy later in our room. That small gesture meant so much to us.

The room deserves five stars. The food deserves five stars. But the service deserves even more.

We’ve stayed at many luxury hotels, yet the warmth, attentiveness, and genuine hospitality from every staff member surpassed them all. Everyone made us feel truly welcome and cared for throughout our stay.

If we return to Japan, Matsuzakaya Honten will be our first reservation. Thank you to the entire staff for creating memories we’ll cherish for a lifetime. ❤️

Partner

10/10

Exceptional

27 Jun 2026

William

Wonderful and relaxing stay with attentive service staff and great amenities. Food was superb in the semi private dining. We had a nice time and memorable experience with our family.

Family

10/10

Exceptional

20 Jun 2026

Holly

Property was beautiful. Having our own hot spring tub was great! Staff was super friendly and helpful!

10/10

Exceptional

15 May 2026

James

This Ryokan is basically perfect in every way.

Partner

10/10

Exceptional

08 Apr 2026

Wilson

The room was super clean, staff was excellent in making us felt at home

Partner

10/10

Exceptional

09 Mar 2026

Choungho

Awesome

10/10

Exceptional

27 Feb 2026

Yuqiao

Old but very well-maintained building. Our room seems to be rec

10/10

Exceptional

07 Feb 2026

Kelvin

The staff were very friendly, helpful and spoke english well. Rooms were amazing, you can really feel the history there.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Jordan

The accommodations were outstanding. Exactly what I wanted. It felt very traditional while also having modern amenities. Loved the traditional clothing they gave us, the private onsen we had, and the kaiseki meals. If you want a cultural experience but with modern comforts, this is the place!

Leisure Partner

10/10

Exceptional

01 Nov 2025

David

Great

Leisure Partner

10/10

Exceptional

15 Oct 2025

Amy

I loved my stay here! The food was not our thing but it was very cool to have a traditional Japanese meal, we just didn’t eat much of it because it if very different than what we are used to

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Bogdan

Amazing place

This was an amazing experience and probably the highlight of our japan trip. The staff is just incredibly attentive. Don’t think we’ve experienced this anywhere in the world. I truly recommend this place for a relaxing few days. The private onsens are also amazing and super easy to book and use.

Partner

8/10

Excellent

21 Sep 2025

Jackleen

Staff was great, overall experience was good! I wish the facility had less dust and Cobb webs

Leisure Partner

10/10

Exceptional

19 Sep 2025

Carmen

The level of service as unparalleled to anything I've experienced in my life. The rich history and qualities of hot spring here is a once in a lifetime experience. The food was decadant and even accommodate my allergies. Definitely must try for anyone who hasn't .

Leisure Partner

10/10

Exceptional

15 Sep 2025

Cara

Oh wow! I am so glad the reviews did not fail me. My husband and I just left this morning and it was an amazing and much needed relaxing stay in the middle of our busy trip! Staff was super kind. We did the dinner and breakfast and it was very traditional Japanese cuisine - delicious. We were blown away by our room it was HUGE! I booked the private bath in our room and that was a nice touch. We got off at Odawara station and took an uber/taxi to the ryokan. It was maybe $60 USD but in my opinion worth it over the bus!! I hope we can come back here one day. It was awesome.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Ann

Really wonderful hotel with private natural osen (in the suite we had). The public osen was also very nice with all the amenities. Dinner and breakfast was served very much like a 5star restaurant, but very traditional Japanese so that is something you have to like. The hotel is very old, boasting as one of the oldest, so it’s pretty authentic so is a bit musty in the common areas. However our room didn’t smell musty and was very clean and felt new. We loved the natural Osen. Would visit again - it definitely felt like a retreat…very peaceful.

Leisure Family

10/10

Exceptional

16 May 2025

Robert

Very unique property and great experience

Leisure Family

10/10

Exceptional

04 Apr 2025

Mayank

The stay was super amazing from the get go. The hotel staff being the limelight, from when we entered the hotel till we exited, they were nothing less than fantastic, polite, efficient and courteous. In terms of the property itself, really amazing rooms, you can book your own private onsen, dinner and breakfast are included and they were very adjusting of our dietary restrictions (including vegetarian). We didn't even notice how the day went by and our stay finished. I will highly recommend it to anyone.

Leisure Friends

10/10

Exceptional

30 Dec 2024

Nicholas

The property, Onsen, staff and food made this stay incredible. So much history to see too. No detail was skipped. Easily the best place I’ve ever stayed .

Leisure Partner

10/10

Exceptional

18 Nov 2024

Mai Thuy

Amazing service and hospitality!

Leisure Family

10/10

Exceptional

14 Nov 2024

Pia

Beautifully kept, historic ryokan with own hotspring.

Leisure

10/10

Exceptional

11 Nov 2024

Parvine

AMAZING!

Leisure Family

10/10

Exceptional

04 Oct 2024

Fanling

What a great experience!

Leisure Family

10/10

Exceptional

26 Jul 2024

Emmanuel

The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!

Leisure Friends

10/10

Exceptional

04 Jun 2024

Verified traveler

The most memorable experience. A stay at a Japanese ryokan is the ultimate Japanese experience, it’s not cheap, but this inn is worth every penny. You are treated as part of the family from the moment you check in. The included dinner and breakfast are exquisite, a feast for the eye and culinary journey. This ryokan has larger rooms than the other ryokan I have been, and I love the private onsen option if you are not ready for the public Japanese onsen experience. The only complaint is that I cannot stay longer.

Friends_and_family Family

10/10

Exceptional

24 May 2024

Amy

great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn

Leisure Partner

10/10

Exceptional

16 May 2024

Ryan

What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!

Leisure Partner

10/10

Exceptional

18 Apr 2024

Sara

I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!

10/10

Exceptional

12 Apr 2024

Michael

Amazing experience

From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent.

The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic.

Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.

Partner

10/10

Exceptional

11 Apr 2024

Lior

The best onsan

Great staff. Excellent diner. Excellent privet onsan

Partner

10/10

Exceptional

08 Apr 2024

Danielle

Lovely staff, service, food, and onsens!

Leisure Family

10/10

Exceptional

05 Apr 2024

Spencer

Amazing Ryokan

Recently, I had the pleasure of staying at Matsuzakaya Honten in Hakone, Japan, and I must say, it was an experience to remember. Nestled in the heart of Hakone’s picturesque landscapes, Matsuzakaya Honten is a perfect blend of traditional Japanese hospitality and modern comfort.

From the moment I arrived, the staff’s warm welcome made me feel like royalty. Their attention to detail and eagerness to ensure a comfortable stay was commendable. The room was a delightful surprise, marrying traditional Japanese aesthetics with the luxury and convenience of modern amenities. Sleeping on a futon in a tatami room was an authentic experience that transported me to a bygone era of samurai and shoguns.

The onsen (hot spring bath) deserves a special mention. Soaking in the thermal waters with a view of Hakone’s serene nature was therapeutic and a highlight of my stay. It was the perfect way to unwind after a day of exploring the nearby attractions, like the Hakone Open Air Museum and the Owakudani Valley.

Dining at the hotel was another unforgettable experience. The kaiseki dinner, a multi-course meal featuring local and seasonal ingredients, was a culinary journey through Japanese cuisine’s flavors and traditions. Each dish was a work of art, both in presentation and taste.

I would absolutely visit again if I were to travel back. 10/10

Friends_and_family Family

10/10

Exceptional

02 Apr 2024

Sudev

Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us

Leisure Family

10/10

Exceptional

26 Mar 2024

Manian

Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.

Leisure

10/10

Exceptional

22 Mar 2024

Anna

Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.

Leisure Partner

10/10

Exceptional

01 Mar 2024

Neil

our fourth trip to Japan and this was one of the most special experiences.

Leisure Family

10/10

Exceptional

29 Jan 2024

Danyi

Wow, this place is so beautiful and authentic. We only spent one night there but what an experience! The food, service, onsen and the room all surpassed my expectations. The ryokan is simply perfect. We will be back for sure. Thank you!

Leisure Family

10/10

Exceptional

12 Jan 2024

Hong Yi

Very good Onsen ryokan with rich history.
Excellent service and high quality japanese kaiseki cuisine.

we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly.

Leisure Partner

10/10

Exceptional

07 Jan 2024

Gengxian

10/10 Would Return Again!

The experience from the start to the end was phenomenal!

The services was exceptional!

The food was great!

You can even book private onsen unlimited times for free!

Check-in time: 3pm ( Starts with welcome drinks and you get to choose your own Yukata)
Check-out time: 11am

Partner

10/10

Exceptional

30 Dec 2023

Xi

n/a

10/10

Exceptional

28 Dec 2023

Jesse

Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town.

Overall an amazing stay and I wish I had allotted another day to fully enjoy!

Leisure Friends

10/10

Exceptional

27 Dec 2023

Larry

9.99 --> Here's why...

The establishment is immaculate. Unexpected value at every turn with an impeccably hospitable staff. The onsen quality is superb and the kaiseki dinners are exquisite. Everything about the space is conducive to restfulness and relaxation.

The ONE drawback was the massages. They were VERY poor. I expected a high quality massage at a place like this but they contract out MTs who lack skill. My fiancé and I received some of the worst massages we've ever had.

Skip the massages and enjoy an otherwise FANTASTIC stay. Would stay again without even looking at other places.

Leisure Partner

10/10

Exceptional

20 Dec 2023

Niluk

By far the best experience in our trip to japan. The staff was extremely friendly, so hospitable. We had and recommend the private onsen room if available. It was absolutely worth it. We had such a wonderful time, enjoyed all the amazing dinning options the half board dinner and breakfast provided. Really enjoyed our stay in this hidden gem. By far the best experience in the whole trip was the staff.

Leisure Family

10/10

Exceptional

05 Dec 2023

Alexis

Most attentive and incredible service I've ever experienced. It's a truly beautiful and unique experience you won't forget.

Leisure Partner

10/10

Exceptional

14 Nov 2023

JunHong

Very kind staff in restaurant and who are in charge of front desk

10/10

Exceptional

12 Nov 2023

Brittany

10/10 recommend, my favorite stay!

Best hotel experience I've ever had, the room, onsen, food and staff were all perfect. I am a vegan and the hotel went prepared me fantastic meals for my dietary restrictions. The staff were so sweet and accommodating, celebrated my upcoming birthday and even ran with us to the bus stop to help us catch the bus to the station. The onsen in the room and reservable private onsen were 10/10, highly recommend for anyone looking for a relaxing ryokan. The hotel has such history and was so lovely. Cant recommend this hotel enough! Thank you for a great stay

Friends_and_family Friends

10/10

Exceptional

14 Oct 2023

Stephen

Probably the best hotel I've ever stayed in. An incredible property that's over 300 years old. The staff is top notch and the food is amazing.

10/10

Exceptional

14 Oct 2023

Navtej

What an amazing experience, my wife and I enjoyed every minute here. It was fantastic, stay here! The service is indulgent, the room was lovely and the breakfast and dinner was a magical special experience, especially for a couple from London! We would love to return. It was particularly lovely to rest and relax here after a busy Tokyo trip. The private Onsen was also a great plus! Thank you Matsuzakaya Honten for the great memories.

Leisure Partner

10/10

Exceptional

11 Aug 2023

Edward

A traditional ryokan, with excellent service and food. A beautiful place to stay. Easy to get to by bus from Odawara

10/10

Exceptional

21 Jul 2023

Tanja

Incredible property, wonderful friendly staff, exclusive authentic food & lovely room. I highly recommend this hotel.

Leisure Family

10/10

Exceptional

07 Jul 2023

Stephen

Thank you for our stay at your Ryoken. All the staff were so attentive and the restaurant was amazing, even catering to my fussy eating.

Leisure Family

10/10

Exceptional

28 Jun 2023

Jeffrey

A unique and amazing property and experience. From the moment you step inside, you are treated with kindness. The rooms are spacious and traditional, the private onsens are large, clean, and relaxing, and the staff are all attentive and caring. The meals (dinner and breakfast) and served a course at a time, with lots of flavor and plenty of variety.

Leisure Friends

10/10

Exceptional

15 Jun 2023

Gwyneth

The best night of my life!

My fiance and I stayed here for one night after getting engaged the day prior and our night at Matsuzakaya Honten was the best night of my life. High on the excitement of getting engaged and exploring Hakone we arrived early at the Ryokan (1 pm). We were welcomed so warmly by all staff and they showed us to the complementary bar where we drank beer and lemon sours until check-in time at 3 pm. At 3 pm they found us and took all of our belongings to our room. On our way to our room, we mentioned to the attendant that we had just gotten engaged. Once we were settled we used one of the private baths and then tried out the bath in our room. Both were wonderful and HOT! After that, we headed back to the lounge for a drink before dinner. Dinner was probably the best meal of my life. All of the food was wonderfully prepared and presented. My favourite course was the sashimi, the tuna was out of this world! When our dessert came out our server wished us a happy engagement and the dessert plate had \"happy engagement\" written on it in chocolate. I was so touched that the attendant must have remembered what we had told him when he was taking us to our room and relayed that to the kitchen. The beds were huge and comfortable and the room was clean and well-appointed (although there were a few bugs we had to take care of :P) Breakfast was also Japanese-style, I was a bit inexperienced at de-boning and eating the grilled fish but it was delicious. Overall 1000/10, thank you!

Partner

10/10

Exceptional

14 Apr 2023

Elsa

This hotel is located in a more remote location, there is nothing surrounding it, and only has one bus line. But, it’s the best hot springs hotel I’ve ever stayed in. We rented a room with private onsen, but there are public and 5 private onsens for all guests. It includes breakfast and dinner. Everyday, we have proper Japanese breakfast that lasts us all day of sightseeing, and delicious full dinner. The staff speaks different languages, and very friendly, nice and cute. The room is spotless. Shower area is clean and full of amenities. I had such a great time. It is totally worth the time and money to stay at this hotel. 👍

Leisure Family

10/10

Exceptional

09 Apr 2023

Iris

The staff was incredible! They couldn’t have been more accommodating and helpful!! That went out if their way to make see I was happy! Had kimonos, socks ready everyday to wear. I have been Traveling in Japan for a month and missing some American food so when I mentioned it I wok up and was served eggs, sausages, butter and bread, orange juice and fruit. Even ketsup and mayonnaise on the side! We chose to use the private baths and was wonderful and clean. Although we didn’t use the public bath, I did check it out and it was perfect! Now the surprise!! I have collected Japanese woodblock prints for 50 years. I found out that one of Hiroshige’s famous prints was of this onsen. I can’t wait to go back!!

Leisure Partner

10/10

Exceptional

01 Apr 2023

Bryson

YOU WILL FEEL LIKE A SAMURAI

One of the absolute most amazing places I have ever stayed. The authenticity will make you feel like you stepped in a time machine. We could not have been happier and just wish we had stayed longer!

Partner

10/10

Exceptional

01 Feb 2023

Man Yee

Excellent service and good dinning experience

Leisure Partner

10/10

Exceptional

11 Nov 2022

Scarlet

Service was perfect. Despite the 350 year old building, it’s super clean everywhere

Leisure Partner

10/10

Exceptional

20 Jan 2020

Verified traveler

Amazing stay

Absolutely incredible stay. Service is impeccable, the food was so good. Private onsen was beautiful. Such an amazing experience. Highly recommend

Partner

10/10

Exceptional

30 Dec 2019

Jesse

Staff was friendly and attentive of guest needs. They were prompt in assisting us with any questions we had and were excited to share their history and tour the place with us. Everything was very easy to navigate and the interactions were quite enjoyable. Would love to come back here again!

Leisure Friends

10/10

Exceptional

28 Nov 2019

Verified traveler

Really enjoyed our stay - the room was lovely and quiet and onsen was relaxing.

Leisure

10/10

Exceptional

12 Sep 2019

Cheryl

Stunning ryokan with great service!

Absolutely amazing ryokan--this was the highlight of our trip! The food was brilliant and they catered to my gluten free (celiac) needs, the private outdoor hot springs were beautiful, and the traditional room and private bath was just lovely. I would definitely stay here again--it was the most relaxing experience I've ever had!!

Partner

10/10

Exceptional

09 Jun 2019

Matthew

Best Traditional Hakone Onsen Stay

Very nice rakyon, dinner and breakfast was amazing. Service was impeccable and at your becking call. Took a lot of time to select which hotel i wanted to stay at in Hakone and glad we stayed here for a Traditional type stay. Huge rooms, private Onsen for couples. Included alcohol and snacks in the lobby. Everything you’d want, Best experience!

Partner

10/10

Exceptional

13 Apr 2019

Verified traveler

Peace in the mountains

I had a very specific image of what I wanted - a traditional-style, luxury ryokan, a room with a private hot spring, in the mountains, for one person. It was very hard to find! But Matsuzakaya Honten was perfect, and a highlight of my stay in Japan. It was very different to anywhere else I've stayed, so I'd recommend any western tourists research first to really get the most out of the experience! I loved everything about my stay here (although it's a bit tricky to find the entrance from the bus stop!). The area around the hotel is all mountains and not much else (which is what I wanted) and the rooms aren't in brand new condition of course but they are extremely comfortable and peaceful. Bathing in the private hot spring bath watching snow falling onto the trees outside was a magical moment in my trip to Japan and a memory I will treasure always.

10/10

Exceptional

27 Dec 2025

GUIOMARI

Equipe de funcionários excelente. A experiência vale muito a pena! Única! A comida tradicional japonesa no café da manhã realmente é muito diferente da ocidental . A qualidade dos alimentos é ótima , porém o sabor difere muito do que estamos acostumados . Seria interessante que tivessem uma opção ocidental .

10/10

Exceptional

21 Dec 2025

Diego

Old vibes, awesome place

6/10

Pleasant

22 May 2025

Irmgard

Traditionelles japanisches Haus, etwas abgeschabt.

Für ältere Menschen nicht geeignet, da dieses traditionsreiche Haus viele steile Treppen hat und man mit den ungewohnten japanischen Sandalen leicht zu Sturz kommen könnte. Für junge Paare sicher romantisch, man kann privat-Onsen buchen, das Wasser war nicht klar - er war allerdings im Freien. Das Essen (Kayseki Dinner und japanisches Frühstück) waren so-so.

Self

10/10

Exceptional

23 Feb 2025

HAJIME

素晴らしい

若いスタッフが２人付いてもらいましたが、素晴らしい対応でした。料理も良かったです。寝室が1階で、2階にコタツの部屋とトイレでした。寝室にもトイレとテレビが有ればと思いました。しかし、近日中に必ずお邪魔します。

Friends_and_family Family

10/10

Exceptional

26 Jan 2025

Daishu

静けさ、お湯、いずれも最高でした。

Leisure Family

10/10

Exceptional

22 Jul 2024

Ana

Fue la mejor decisión el quedarnos aquí aunque fuera solo por una noche, después de varios días cansados en japón tomarse un día para relajarse y descansar es lo mejor ya que la atención y el detalle es excelente, volvería a hospedarme aquí incluso por más tiempo si me es posible, una noche se quedó corta

Leisure Partner

10/10

Exceptional

02 Jun 2024

Isabella

Great experience, great staff, great accommodation and great food.

Leisure Partner

10/10

Exceptional

23 Apr 2024

Alexa

Fantastique ryokan au personnel d’un très grand professionnalisme. Les repas sont excellents (et très copieux) ; ils permettent de découvrir la cuisine kaiseki. Onsen privatifs à disposition (sur réservation) extrêmement agréables. En bref, nous avons passé un merveilleux séjour.

Leisure Partner

10/10

Exceptional

08 Apr 2024

TAKUYA

今までで最高の宿

Leisure Family

10/10

Exceptional

05 Apr 2024

Casandra

Es una experiencia completa, te sumerje al Japón tradicional, tienes habitaciones tradicional, comida tradición, baños termales..es una experiencia para relajarte y disfrutar..me encantó. Volvería y me quedaría más días.

Leisure Partner