Name: Crowne Plaza Paris Marne-la-Vallée
Address: Allée De La Mare Houleuse, 40, Magny Le Hongre, 77700, FR

10/10

Exceptional

29 Jun 2026

Monica

Nydelig etter ei natt på hotell uten aircondition

10/10

Exceptional

18 Jun 2026

Tina

The garden and golf course

Partner

4/10

Poor

18 Jun 2026

Audrey

La chambre et la literie étaient confortable.
Mais sincèrement des cheveux au plafond, pas de produit dans le pousse pousse pour se laver les mains, porte de la salle de bain cassé, porte douchette cassé. A ce prix c’est inacceptable.
Le prix n’est en aucun cas justifié.

10/10

Exceptional

14 Jun 2026

Nicole

The hotel was very nice and so were the staff. It was very close to Disney and the shuttle was great! Only complain is that there seems to be a bit of miscommunication between the staff (could also be a language barrier) besides that we really enjoyed our stay.

Friends

8/10

Excellent

09 Jun 2026

CLAIRE

Nice welcome
Good and clean room
Lovely reception area
Good car park
Only negative was the shower was a bit basic and strange - it was spraying out to the tiled floor despite trying to move it to face away from the floor/ shower screen was very small so it didn't help much!
Would stay again.

Family_with_children

10/10

Exceptional

07 Jun 2026

Edouard

L’hôtel est en rénovation, tous les services ne sont pas encore disponibles.

Le personnel est adorable!

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Michael

Ongoing renovation so it’s a construction zone. Stayed there because of free shuttle and price. Not a lot of food options.

Family_with_children

10/10

Exceptional

03 Jun 2026

Chris

After being let down by an Airbnb we booked this in Expedia and arrived about 30 minutes later. The welcome at the hotel is excellent, gorgeous lobby area, beautiful scent and well air conditioned. The hotel is currently being refurbished but it doesn’t interfere at all. The rooms are beautiful and well air conditioned. Very comfortable too.

There is an excellent breakfast that is approx €25 per adult and free for kids which was a great start for our day. There is a shuttle bus that goes every 30 minutes to Disney and back - this was invaluable - precise brilliant service.

The hotel grounds are beautiful - they have a play park for the kids, cycle paths and rental bikes. We wish we had stayed longer! We are delighted to have stumbled upon this hotel. We will definitely stay again.

Family_with_children

10/10

Exceptional

31 May 2026

Anna-Karin

Hjälpsam personal
Svalt på rummet
Bra frukost
Trevligt bemötande

4/10

Poor

30 May 2026

Chen

Breakfast was good. Lobby is very spacious and modern. Shuttle to Disney is convenient, but there could be some air conditioning right? Now let's talk about what went wrong. Not a four star experience. We booked a room with a king bed on Expedia, when we were checked in, received a room with a queen bed. When we called to ask the front desk, the answer was that we paid for a queen bed. Later we reviewed our Expedia receipt and confirmed that indeed we reserved the king. My wife was right beside me but the front desk man only gave me one key, which is a real issue as you still need to insert the card in the room to activate lights like it's still 1999 so whenever one of us leaves we have to substitute the key card with something else. The toilet still had stains which they tried to clean but it was obvious still dirty. The toilet also did not flush down without me resorting to breaking up my own excrement using the toilet cleaner and flushing 5x more. The room only had two towels but there were three of us so we had to ask for more towels. What a strange experience. Not worth the extra money we paid to stay here.

Family_with_children

6/10

Pleasant

29 May 2026

Daliya

The property is beautiful and courteous staff. Breakfast service was brilliant.
We had issue with room, booked room for 2 adults and 2 kids, walked into room with no second bed made and with only 2 set of towels. Highlighted the issue but was only given 2 extra bath towels, had to go to reception and request for linen to make the second bed, which was do promptly after that. Next day when we returned in the evening to the room, the towels were not replenished again and the toilet was not cleaned, nut beds were made and bins were emptied. Asked about any different procedure we need to follow to make sure towels are replenished. Came back 3 night, again towels were not changed and toilets were not cleaned. We did raise the concern with reception team. We paid £934 for 3 nights and the brand of the hotel carries a value, we were taken aback and confused with our experience. Just wanted to highlight, if there is a different procedure to get linen n towels changed, then that should be informed at the time of check in as we never had this experience before. Hope this feedback would be taken in right sense.

Friends_and_family Family

6/10

Pleasant

16 May 2026

Stuart

The hotel has just been taken over, was a Radission before, and is undergoing decorating, which wasn’t made aware off.

Partner

10/10

Exceptional

24 Apr 2026

Stephanie

The breakfast included was great, staff were friendly and helpful. Rooms were a good size

6/10

Pleasant

15 Apr 2026

Victoria

This is our second time at the hotel and we’ve recommended it to others. The location and the shuttle bus are really convenient. Rooms are a decent size with good amenieties.
But if you’re booking soon be aware that the pool is out of action and there is a lot of refurb work happening. I didn’t know this and certainly don’t feel it was reflected in the price.
Some of the staff are lovely, but the breakfast team can be quite rude!
Book it for the location rather than the service!

Family_with_children

6/10

Pleasant

11 Apr 2026

Wenha

Cons: The rooms are outdated, with peeling walls and flaking paint in many areas. The plumbing is old, and the shower water temperature fluctuates between hot and cold. The air conditioning can provide heating, but its cooling performance is weak. The bedding has a slight smell of smoke. Parking within the complex is expensive, which feels unnecessary given the already high room rates.

Pros: You can tell that this hotel was once very luxurious. The surroundings are beautiful, and it is very quiet at night. The service quality is excellent, and the breakfast is delicious. The shuttle service to Disney is very convenient. Many areas are currently under renovation, so it should improve over time.

Family_with_children

6/10

Pleasant

02 Jan 2026

Daniel

It was ok but christmas dinner was expensive and terrible

Friends_and_family Family

2/10

Poor

02 Jan 2026

Stephen

Poor air quality

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

rodrigo

Everything was perfect

Friends_and_family Family

10/10

Exceptional

09 Dec 2025

Laurent

Chambre superbe dans un cadre soigné !

Partner

6/10

Pleasant

08 Dec 2025

Angela Karen

Shower was just a trickle,
Asked for a latte only half a cup
Hotel very worn and tired
Could not open fridge

Leisure Self

6/10

Pleasant

03 Dec 2025

Frederic

Trace d humidite dans la salle de bain.
Fuite d eau dans la chambre lie a la salle de bain.
Omelette froide sans good, banane d aspect externe bonne pourrie en interne…

Partner

8/10

Excellent

01 Dec 2025

Kathleen

Very courteous staff and ease of transportation

Leisure Family

10/10

Exceptional

29 Nov 2025

Haseena

Loved the room size

Friends_and_family Friends

10/10

Exceptional

25 Nov 2025

Stuart

Room was spotless and spacious and very comfortable.

Friends_and_family Family

6/10

Pleasant

21 Nov 2025

Joacabine

Very old with flooding on walls

Friends_and_family Family

6/10

Pleasant

16 Nov 2025

Andrew

The room and building condition was a bit rough. Cleaning could have been better

Leisure Family_with_children

6/10

Pleasant

14 Nov 2025

Alexandre

Room a bit too warm, not enough towels, bathrobe only for premium rooms..

10/10

Exceptional

14 Nov 2025

Meryl

We LOVED the swimming pool! Staff was lovely and made us feel welcome.
The room is nice, it's not brand new and obviously, guests have previously stayed so it shows. Bedding is very comfortable with 2 different pillows to accomodate most people, there's tea, coffee and hot chocolate as well as 2 packets of biscuits for us to enjoy! (mustard & poppy seeds)

Bathroom was clean, water is slow to drain in toilets & sinks but there's even a clothes hanging line which is handy!
We'd have loved towels to be handed out at the swimming pool to avoid using the two that were in our rooms though. Showers would be nice too - there's showering facility in disabled booth only.

We tried the restaurant: had a kid's menu & a soup. The kid's meal was tasty, quantity was perfect, with a choice of mustard, ketchup & mayo for the chips. The soup on the other hand... far too salty and I didn't recognise the taste of squash. Couldn't finish it but didn't want to make a fuss. I'd have splashed on a dessert to make up for it but it wasn't offered. Nevermind. (also, the kid's coloured pencils can be sharpened but lovely attention)

We got the free bus to Disneyland at 09.30am which was fine but had to wait 30min the night before despite the hours showing a 7pm departure - didn't arrive until 7.12pm).

Overall a good stay and we would definitely come back should we have the opportunity.

Friends_and_family Family

8/10

Excellent

13 Nov 2025

Alan

Hotel staff pleasant and helpful

Leisure Partner

6/10

Pleasant

12 Nov 2025

Wendie

The room was not exactly what i imagine it to be. Clean but old room/building. They can improve it.?

Leisure Family_with_children

2/10

Poor

09 Nov 2025

Richard

Crusty what I could only imagine baggies on the shower walls. Light fixing falling on me in bed

Leisure Partner

6/10

Pleasant

07 Nov 2025

Chalantay

The stay was just ok. Too many rude staff members. Wouldn’t stay there again.

Leisure Family

10/10

Exceptional

31 Oct 2025

Tomas

Amazing for families and close to Disney

6/10

Pleasant

31 Oct 2025

James

Great breakfast. Slightly unreliable Disney bus. No replenishing of tea and coffee in the room.

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Mouna

The staff seemed busy and impersonal

The receptionist does not speak English. Long queue at check-in. Daily cleaning was missing even though I had requested it for the room – every day there were no towels and no coffee/tea in the room. The place is generally worn. Sweet head waiter at the breakfast buffet and the shuttle bus service was really good. The phone in the room didn’t work, so I had to go down and speak to the receptionist face to face every time something was missing.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Tatiana

It was a wonderful stay. The room has a good size for 4 people. The beds are very comfortable, good service, very clean, and the hotel offers a free shuttle every 30 minutes to go to Disney and train station, and back from there.

Friends_and_family Family

4/10

Poor

09 Oct 2025

Drew and Lizzy

Ensure basic things like the air con are functioning, have a shop or something, better customer service, water pressure in the bathroom (both shower and toilet) was atrocious.

Leisure Partner

6/10

Pleasant

30 Sep 2025

Aliyu

Lovely surroundings

Friends_and_family Family

8/10

Excellent

14 Sep 2025

Stuart

Nice place to stay

Leisure Partner

8/10

Excellent

11 Sep 2025

Mimi

The stay was lovely and reception and restaurant staff at dinner time, however at lunch time at bar, the staff were rude when I asked if I could modify a dish for my 1yr old. They told me to go elsewhere for other options as couldn’t just give me avocado - I was shocked as the hotel staff been so attentive otherwise! The hotel isn’t child friendly when it comes to food.

Leisure Family_with_children

8/10

Excellent

19 Aug 2025

Jay

Staff were really great on arrival. You obviously go there for Disneyland so not much else surrounding area. Nice grounds.

Leisure Family_with_children

4/10

Poor

14 Aug 2025

Ana

No room upgrade was offered and when asked for the food discount they denied it and said they had no record of my VIP status.

Leisure Family

10/10

Exceptional

06 Aug 2025

jithin

We enjoyed the stay over there. Staff were really friendly and helped us.

Leisure Family_with_children

10/10

Exceptional

05 Aug 2025

mohamed

Very good

10/10

Exceptional

05 Aug 2025

Connie

Beautiful hotel and staff re amazing and can communicate in English-speaking. There is no hottub after a long day walking in disney and the pool felt small for a hotel that size. Thankfully they do have both 2 saunas that kids cant go in.

Leisure Partner

8/10

Excellent

03 Aug 2025

Nick

Everything about the hotel and our room was very good. The one exception was the restaurant, which was ok but average food for the price

Friends_and_family Family

10/10

Exceptional

29 Jul 2025

Mehmet

Thank you.

8/10

Excellent

27 Jul 2025

Adedoyin

N/A

Leisure Family

10/10

Exceptional

23 Jul 2025

Lynn

I liked that it was easy to take their shuttle to and from Disneyland Paris, as it had a regular schedule. The breakfast was also very good with lots of options for hot and cold foods.

Leisure Self

10/10

Exceptional

22 Jul 2025

Lisa

The property was beautiful. Very convenient shuttle ride to Disneyland and train station.

Leisure Family

8/10

Excellent

21 Jul 2025

Harminder

The Manager (Nadia)was excellent in listening to my concern when a/c in one of two rooms we had packed up and she did an excellent job to fix my concern satisfactorily. Very conveniently located for Disneyland and shopping.Sometimes response from maintenance was poor

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Ryan

Had a suite. Few items were not up to scratch. Sliding door didn’t work at all, no plugs for kettle or coffee machine so had to place on floor. Didn’t restock coffee or tea. Sink didn’t drain. Lots of dirt under the sofa bed. Toilets older and stained too. Other than that comfortable large room.

Leisure Family

10/10

Exceptional

15 Jul 2025

Janet

The Stay at the Radisson Blu was spectacular, nothing short of perfect in all ways.

Leisure Family_with_children

6/10

Pleasant

14 Jul 2025

Aldo Pasquale

The property itself is fine. Clean and a little run down but overall fine. Breakfast is WAY overpriced but it’s your only option if you don’t have a car so beware. Pool is SMALL. But here is the issue. The concierge is a complete jerk. Always rude and disrespectful. He constantly contradicts whatever the rest of the front staff said. It was so bad that I canceled our next reservation there. Also the bar is way understaffed. I actually heard someone complain and there answer was “then leave!” There are better places to stay. We are currently at KI Space and it’s beautiful ( yes still far away from everything but everyone is pleasant and the hotel is new)

Leisure Family_with_children

2/10

Poor

09 Jul 2025

Verified traveler

Front desk simple rude and liars

Specifically requested to clean up room twice , but our request was ignored, made complaint to front desk , told us we had no disturb sign on the door. But why the towels were drop off on the dirty desk. Totally didn’t make sense .
Very poor services , nothing like 4 stars hotel , even not because event we were in is right at this hotel , I won’t be staying there at all.
Also our first night at check in, we were offer £39 to upgrade to a premium room , that was a joke room, honestly it is more of a small basic 2/3 stars hotel room. Told us will bring extra towel for us. They didn’t do on the same night . They didn’t next day after I go to front desk to make complaint twice

Friends_and_family Friends

10/10

Exceptional

09 Jul 2025

Julia

Everything here has been wonderful and easy. The shuttle to and from Disney was super easy.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2025

Russell

Very clean throughout and good sized rooms. Nice communal areas and great shuttle to and from Disneyland park. Slightly isolated but could get a taxi into local town for under 5 Euros.

Leisure Family

8/10

Excellent

05 Jul 2025

Kelli

Good for families going to Disneyland Paris. Rooms are spacious and shuttle is convenient. The restaurant food was average, but was also convenient since there are no close restaurants nearby. Our key cards demagnetized every day so after a long day at the park, we had to go back down and have them reactivated, which was frustrating. housekeeping is inconsistent and did not always remove dirty dishes, or replenish coffee and tea. Overall, it is a good option for those visiting the park and do not spend much time at the hotel.

Leisure Family

6/10

Pleasant

01 Jul 2025

Helen

Communal hotel areas & outdoor space were fine but room was a little ‘tired’ with marks & scuffs on walls. Also nowhere to attach shower so had to hold it ……

Partner

10/10

Exceptional

17 Jun 2025

Alexandra

Would stay here again

No issues with this hotel at all! Comfy beds, and good service. Restaurant was very good. We did not get the number of beds in our room that we requested, and the front desk were able to accommodate us once we asked if we could switch.

Friends_and_family Family

10/10

Exceptional

14 Jun 2025

Sabrina

Great service & a fantastic disney shuttle. Will definitely stay here again

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Donna

The best part of this hotel is that it has the free shuttle to and from Disneyland and the train station

10/10

Exceptional

04 Jun 2025

TRUDY

Always brilliant hotel

Leisure Family_with_children

10/10

Exceptional

01 Jun 2025

Sarah

Fabulous hotel, very helpful and friendly staff and great location for Paris and Disney.

Friends_and_family Family

8/10

Excellent

31 May 2025

prasad

Conveniently located to access Disneyland. The free shuttle bus was a boon.

Leisure Family_with_children

8/10

Excellent

28 May 2025

Ming

Property is well maintained, and the water dispensors and snack vending machines are good facilities to have. Concierge service is also professional. However, dining choices are limited and Uber Eats or other food delivery services are not able to deliver to the main front door of the hotel. The breakfast omelette station is also understaffed - a table service should be offered or a vibration device used instead of queuing at the station. During busy times, the breakfast items are are not replenished fast enough and there were items which were unavailable. At the swimming pool, there was a huge puddle of cold stagnating water which everyone has to walk into before entering the pool, please fix this. Also, please also attach a large notice if possible to request people do not take photos or film in the swimming pool to prevent voyeurs! On the free shuttle service is very punctual and regular but it will be helpful if the service could start slightly earlier than 9am. It will be helpful to make an announcement before the bus depart to request adults to be polite and give seats to young children and disabled passengers. Hotel maintenance staff should also check the shower screen seals as water seem to be leaking through them into the floor. A night light would be useful in family rooms.

10/10

Exceptional

24 May 2025

Katelin

Very nice staff and amazing breakfast!!

Leisure Partner

8/10

Excellent

21 May 2025

Nikki

Really nice location for those traveling to Disneyland Paris. The accommodations were great and convenient, namely the shuttle to the park. Staff was quick to accommodate when the room wasn’t what was originally expected, including sending a technician when the room circuits cut out.

Friendly staff, and great breakfast service.

Leisure Friends

10/10

Exceptional

10 May 2025

Bran

Lovely stay

Leisure Family

10/10

Exceptional

10 May 2025

Steven

Excellent hotel

Extremely clean hotel, staff is very friendly, very beautiful. Expectation to Disneyland was a breeze, highly recommend would stay here again.

Partner

6/10

Pleasant

08 May 2025

Yvonne

We booked two rooms interconnected. When we checked in we were asked if we wanted to upgrade to a premium room which we declined. Upon entering the Roos one has a normal room temperature and the other was so hot it was just unbearable. The sofa bed in the room was not put back in its place as well as it was shabbily dressed indicating house keeping did not bother to fold it away which was an obstruction in the room as it occupied almost half of the space in the room.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Alex

Great hotel for Disney

Lovely hotel. Well kept. Nice little (warm) swimming pool. Slight issue with air con in room (wouldn’t go cold - but we didn’t ask to be fixed). Great shuttle to Disney (free!) and to train station (same place as Disney) l. Breakfast is amazing, dinner/food very nice but quite expensive (about 18 quid for a pizza). Make sure you sign up for Raddison Rewards before you go - gets you 10% off food and drink.

Friends_and_family Family

8/10

Excellent

05 Apr 2025

Abdulrahman

Good

Leisure Family_with_children

2/10

Poor

31 Mar 2025

Verified traveler

Not family friendly

Horrible place with many problems. Not family or handicap friendly. Worse issue was the shuttle bus with first one of the day being late, after 30 min wait in the cold, the bus finally came, it let out the handicap step for a lady in the wheelchair, and then did not open the doors so the handicap lady and all the families with strollers were not able to get on, the only people who got on were the non-family people who could push the families, pregnant people, and handicap people out of the way to get in the front door. Manager’s response was to say ‘we could file a complaint’ if we had an issue and we just had to wait for the next bus. No apologies, nothing. Besides that room was filthy, brown liquid on the walls, stained sheets that I tried to leave in the open for them to change but housekeeping just keep making the bed instead, broken shower head. We paid for parking and got a code to get out during check in, when we checked out they made sure we had the code. Then we couldn’t get out, the phone part of the exit machine had no response, so we had to go back to the hotel where they said, they changed the codes this morning. This place is a 2 star at most and needs a new manager.

Friends_and_family Family

8/10

Excellent

31 Mar 2025

Nadeem

far from amenities. But close to the Disneyland park. Rooms dated and need renovation. Decent sized rooms. expensive and breakfast is expensive could be cheaper.

Leisure Partner

8/10

Excellent

30 Mar 2025

Matthew

The property was very nice and easy to get in and out of with plenty of parking. Enjoyed the bus system to Disney Park.

Leisure Family

10/10

Exceptional

27 Mar 2025

Verified traveler

A great hotel very close to Disneyland Paris, with a convenient shuttle service. The hotel facilities are excellent, and the staff is very friendly. I would definitely stay here again. The only issue was that the room temperature was a bit high and couldn't be adjusted. Other than that, everything was perfect.

Friends_and_family Family

10/10

Exceptional

27 Mar 2025

Martin

A great hotel very close to Disneyland Paris, with a convenient shuttle service. The hotel facilities are excellent, and the staff is very friendly. I would definitely stay here again. The only issue was that the room temperature was a bit high and couldn't be adjusted. Other than that, everything was perfect

Friends_and_family Family

8/10

Excellent

24 Mar 2025

Gareth

Expensive parking, air conditioning in room not cooling room down, stayed at 24 degrees constantly

Leisure Partner

8/10

Excellent

21 Mar 2025

Sudeshna

All was great. Except for an experience when a front desk employee did not behave well with us. My young crying children were locked in alone at night in the room and he was not helpful in getting me in promptly. Rest all other staff interactions and experience of the stay was wonderful.

Leisure Family_with_children

10/10

Exceptional

20 Mar 2025

Madeleine

Clean and convenient- lovely smell in hotel and staff were very helpful.

Leisure Family

6/10

Pleasant

15 Mar 2025

Matthew

Safe area for families close to big mall and Disney

Leisure Family

10/10

Exceptional

04 Mar 2025

Brian

Great location and awesome breakfast. Suite was roomy

Leisure Family

10/10

Exceptional

21 Feb 2025

Sally

Easy to get to Disney, the airport and Paris.would highly recommend

Leisure Friends

10/10

Exceptional

21 Feb 2025

Nathan

This hotel is extremely convenient for golf & Disney. They have a free shuttle running all day that will take you to and from Disney. The golf course clubhouse is a walk across the street. Pool & sauna are nice as well. The rooms are large, clean and very nice. Staff was extremely polite and helpful. 5/5

Leisure Self

10/10

Exceptional

19 Feb 2025

Paul

A lovely hotel, very reasonably priced, excellent shuttle service and very friendly staff.

Leisure Self

6/10

Pleasant

18 Feb 2025

Felicity

Comfy bed, standards fell short of expectations

Handy location for Disney and secure parking. Considering a four star, the corridors are littered with room service meals that haven’t been collected. The pool is nice once you are in, but again no towels provided, changing rooms not the best, and the approach is filthy. Hotels.com members were not offered the promised 20% of dining etc.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Stéphane

Good

Very good prestation

Partner

10/10

Exceptional

05 Feb 2025

Chelsey

Beautiful hotel. “Unofficial” Disney Hotel

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Liam

Property was easily accessible to disneyland paris with free shuttle service. Room was clean and spacious. Breakfast was very good and lots of choice

Leisure Partner

10/10

Exceptional

09 Jan 2025

Imeleta

An excellent hotel with convenience esp on transport to the park

Leisure Family

10/10

Exceptional

06 Jan 2025

Katherine

Good choice for off-property Disney. Regular shuttle to parks. Friendly, helpful staff. On-site dining.

Leisure

6/10

Pleasant

05 Jan 2025

Ying-yu

The hotel is not bad overall just the room is not cleaned properly during our stay and had to call to reception to make sure it will be cleaned on the day

Friends_and_family Family

10/10

Exceptional

01 Jan 2025

Dominique

Great hotel for visiting Disney parks, the shuttle bus is available every half hour all day and take your right to the Disney entrance. You can also get the train from there straight into paris for sight seeing! Perfect location for both! The hotel was super clean and the breakfast was excellent! All staff were very friendly and ententive. We would definitely stay here again.

Leisure Family_with_children

4/10

Poor

31 Dec 2024

Christine

This hotel needs some updates. The staff are well trained and are working in a hotel thats slowing falling apart. The lobby was nice but the rooms need some work. The breakfast was average. Shuttle to Disney was nice but wont bother to stay here ever again.

Leisure Family_with_children

4/10

Poor

30 Dec 2024

Kenny

ARE WE IN THE RIGHT ROOM?

Lots of improvement needed at this establishment. We stayed here over the holiday season while visiting Disney. On arrival our room had been setup for a family (we were a couple), with literature for the previous guest left in the room. We also arrived to an empty bottle of champagne and glasses outside our room on arrival, this added to confusion. We thought we had been given the wrong room or another guest had already checked into the room. The empty champagne and glasses were not collect until the following evening. Reception were adamant that the room was ours, so sent someone to fix.
The room had not been cleaned to a high standard and lots of long dark hair was found all over the room. I wouldn’t go as far to say that the room was “dirty” just very untidy and obviously hadn’t been cleaned thoroughly from the previous guests. The biggest let down from the whole stay was breakfast. The team were not allergen trained and were very confused about Gluten and what foods contained gluten. They had an allergy system in place but I was told to ignore it, as everything had already been cross contaminated, completely contradicting their system and making it very unsafe for people with allergies. I did try to provide this feed back at breakfast… I hope it was passed on.
This place is great base to stay while visiting Disney but it is DEFINITELY NOT a place to stay for a holiday or a relaxing retreat. If you have any food allergies, bring your own food with you, it is not safe!

6/10

Pleasant

18 Dec 2024

Salomon

j ai l habitude d aller au Radison à Boulogne Billancourt le service n'est vraiment pas la même chose il faudrait que le nettoyage soit fait sous le lit et surtout à la tête des lits .nous avons eu pleins de punaises de bois et des coccinelles dans la chambre le Mr de la réception nous a proposé d envoyer quelqu un pour les ramasser ou de les éliminer
Hier à cause d un congrès le service était déplorable ,au repas d hier soir le serveur avait les mains dans les poches et il nous fait dire si vous êtes pas content allez au village manger .
Dans les chambres aucune bouteille d eau en arrivant et même pas une machine à café
je pense que c est pas compliqué de prendre une garantie visa au cas où .....
en 2024 c est la moindre des choses

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

Verified traveler

Check in was quick and easy. Room was really spacious with a huge bed. Very clean and breakfast had a great selection. Absolutely delighted with our stay and will be back.

Friends_and_family Family

10/10

Exceptional

06 Dec 2024

Elisabeth

It is One of the best stays Beat Disneyland and Paris. Very friendly to children but also a Place to relax without😁 Breakfast is really good. Big rooms, quiet, safe, and a very nice staff. I was welcomed from the Heart, everybody hd a smile. Hospitality on a very high and sincere Level.

Business

10/10

Exceptional

02 Dec 2024

Melissa

Room was spacious and clean. Beds were comfortable. Shower took a while to warm up but was ok in the end! Breakfast was nice. A very enjoyable stay

Friends_and_family Family