Name: Adagio Aparthotel Serris Val d'Europe
Address: Cours de l'Elbe, 18, Serris, 77700, FR

10/10

Exceptional

21 Jul 2026

Aleksandra

The property was clean, has quiet AC, the hotel was quiet and it was nice to have a kitchen! The shuttle was half a block away from the hotel to go to Disneyland and everything went smoothly.

Family_with_children

10/10

Exceptional

16 Jul 2026

Gregg

hotel is in a great location if your going to Disney.

Partner

10/10

Exceptional

09 Jul 2026

Maisie

Clean room/kitchen
Staff are always happy to help
We would never stay at another hotel. I believe this was our 9th stay.

Partner

10/10

Exceptional

07 Jul 2026

Paula

Great base for Disney at a very reasonable price. 15mins walk.
Lisa at reception was particularly lovely to deal with and responded to my emails very swiftly. Air con in our room was very effective and a lifesaver during the recent heatwave.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

christopher

The location is ideal as it’s 20 minute walk to Disney. The shuttle bus is a nightmare it gets so busy at times it felt suffocating and unsafe . Heck in was slow as there was long queue and only ever one person on reception. Our room was ok, it wasn’t the cleanest - food was stuck between the gaps on dining chair, stains on soda bed. Toilet kept blocking, the room was badly battered and had weird brown stains on the roof. Sofa bed was hard and we had no pillows for the sofa bed and staff refused to give us any. After complaining repeatedly we was given a duvet to fold up and use as a pillow. My teenagers were not happy with this. The air con didn’t work and we was in the heatwave it was 40 degrees so we couldn’t sleep and all felt rather ill from the heat. The man on reception was REALLY rude and dismissive and said nothing he can do . He was so rude I was too upset to then go to him again as he really upset me . I don’t understand why Disney influencers rave about this hotel unless they get given nicer rooms because the hotel know they will put it on social media

Family_with_children

6/10

Pleasant

01 Jul 2026

Micheline

Chambre et équipement veillotd

Family

10/10

Exceptional

30 Jun 2026

Ermias

We had a wonderful stay with our kids! The place was spotless, peaceful, and very welcoming. The reception staff were exceptionally kind, friendly, and professional, making our whole family feel at home from the moment we arrived. It was a comfortable and relaxing experience for both us and our children. We highly recommend this place to families looking for a clean, safe, and welcoming environment.

10/10

Exceptional

29 Jun 2026

Joel

Great service!

Family_with_children

10/10

Exceptional

27 Jun 2026

C

We stayed here as a family of four (3 adults, 1 child) for three nights for Disney. I would recommend staying here; if you fancy a walk its only 15 minutes to the entrance of Disney Village and there is a regular shuttle they run to and from the park. Its very safe, in a lovely area and a short walk to the shopping centre. The apartment was clean and had everything needed for a self catering trip, we were able to cook and they provided basic cleaning products. The beds were comfy, with clean sheets and enough towels. We stayed during the heatwave and although busy, the pool was heated and a refreshing benefit. We would stay again!

Family_with_children

8/10

Excellent

26 Jun 2026

Brian

Our room was not ready at check in time and we had to wait about 15 minutes but otherwise it was a clean and comfortable stay.

Partner

8/10

Excellent

22 Jun 2026

Lisa

Great location for Disney
Would love to see the recent revamp carry over into the rooms as some of them are quite tired

I was disappointed to be placed in a room with twin beds as a solo traveller as what should have been a double bed effectively turned into a single

They also need to rebook into their shuttle as the frequency needs to improve

Self

10/10

Exceptional

20 Jun 2026

Elizabeth Jayne

The breakfast buffet was excellent. Location was walkable to Disney.

Family_with_children

8/10

Excellent

17 Jun 2026

david

Very pleasant stay and great location.

Family_with_children

10/10

Exceptional

12 Jun 2026

Ryan

Clean place, great location. Great staff. Will definitely come back. Actually we stayed a couple days on Disney property as well but wish we had stayed here the whole time. Bigger rooms, laundry room on grounds and a free shuttle to Disney. Nice pool! Free coffee with sugar cubes 😋also has air conditioning which one Disney hotel does not.

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Maurice

The hotel was very nice and the staff were very helpful and friendly. It is in a great location to Disney Paris and shopping. The room was very well kept. The pricing was very reasonable. Overall I really enjoyed my stay.

Family_with_children

10/10

Exceptional

29 May 2026

Richard

After reading some negative reviews prior to booking we were nervous but I am pleased to say the hotel exceeded expectations. The rooms were clean, the staff were helpful and we had a pleasant stay and would definitely book here again. Also its just a 15 minute walk to Disney Village and the hotel offers a free shuttle bus service along with a paid bus service which stops right outside the hotel and costs €2.50 per person should you miss the shuttle bus and Ubers are also readily available at a cost of £11ish when it is not peak times but can be as high as £45 at peak park closing times.

Family

8/10

Excellent

25 May 2026

Nathalie

The location of this hotel is great, 15-20 minute walk to Disney and across the road from Val d’Europe. The rooms are basic but clean and the kitchenette is very handy. You can get free coffee in the lobby, which is a nice touch.

Partner

10/10

Exceptional

15 May 2026

Amanda

3rd time staying in this hotel. We always come here it's clean and the location is ideal for us. Near to the shopping centre, a bakery for breakfast in the morning and it's a short walk to disney though there is also.a shuttle bus though we preferred to walk as it only takes 15 minutes and is all flat. Will definitely be back next time we come back to Disneyland Paris!

Friends_and_family Family

10/10

Exceptional

12 May 2026

Brianna

Great location

Self

8/10

Excellent

06 May 2026

Chloe

Room doesn’t get cleaned for a weekend break, our carpets ended up getting very messy from kids food and buggy’s in and out the apartment which wasn’t pleasant to walk on. Fresh towels and a hoover each day would have been better!

Friends_and_family Family

8/10

Excellent

05 May 2026

Anna

The room was bigger and better than we expected had a kitchen with dishwasher and fridge. Clean room and good housekeeping. Would stay again

Family

8/10

Excellent

27 Apr 2026

Kayhan

The location of this property is perfect, very hard to beat unless you're staying in a Disney hotel. You are around a 15-20 minute walk away from Disneyland park and a 10-15 minute walk from the shopping centre. The hotel operates a free shuttle to the park, we were told, if you don't fancy the short walk, but we ended up walking everywhere since it was a very lovely sunny weekend.

The room was clean and had what you needed for your stay. The only issue is that the rooms are not soundproof, so you might hear other guests if they are being loud, which is the only downside to this property, but a simple gesture for them to turn the noise down should work :). But the location more than makes up for it.

Other than that, it was a great stay for the time we were in the room, which wasn't a lot of time.

Would recommend for anyone who is thinking about staying near Val d'Europe or going to Disneyland.

Family

8/10

Excellent

27 Apr 2026

Cynthia

For short term stays you have to request housekeeping/clean towels, etc. Did not happen automatically for our 3 night stay. No coffee in rooms but guess they sold Nespresso pods in the lobby. Breakfast was ok. Pool wasn’t open yet during our visit but it was pretty. The free shuttle to Disney was about a 10 minute walk away otherwise the paid bus stopped right down the street and cost was 250 euro one way. Parking garage provided adequate spaces.

Partner

10/10

Exceptional

21 Apr 2026

Rebecca

Great location. No notes.

Self

4/10

Poor

17 Apr 2026

Tency

Bathtub is way too high that makes it too difficult to go in and out for showers. They listed laundry facility but only one washer and one dryer in the laundry room. They are very small.

Friends_and_family Family

6/10

Pleasant

17 Apr 2026

Katia

Breakfast options are quite limited, and room cleaning is only done upon request rather than automatically.

10/10

Exceptional

13 Apr 2026

Sally

Excellent apartment within hotel. Would return.
Only niggle, no loo toilet pan) in the bathroom. Loo in hall area, with no sink, so had to walk to kitchen sink or throgh bedroom to wash hands.

Family

10/10

Exceptional

07 Apr 2026

Najeeb

This is a very well located and well maintained apartment hotel. A public park and a large shopping center are within a few minutes walk. Disneyland Paris and the Marne La Vallee train station are around a 15-20 minute walk. Room is clean and comfortable. Staff was great and compensated us with a free breakfast as our requested balcony room was not available.

Family_with_children

10/10

Exceptional

04 Apr 2026

Michele

We just had a great stay in an apartment, the staff on reception were helpful and efficient.
The hotel is only about a 15 minute walk to the Disney Parks and the route is easy and on one level.
The free shuttle bus was also very convenient.
We would definitely come back here when visiting Disney.

Family

10/10

Exceptional

03 Apr 2026

Sophie

Room was very clean and it was a short distance to disney land parks and the free shuttle to and from disney was very handy

Friends_and_family Family

6/10

Pleasant

03 Apr 2026

Aaron

Staff was very friendly and hotel was in a convenient location for Disneyland and Val D Europe shopping. The room had what we needed, but was very small and the separate bathroom layout was a bit strange. Sheets and towels were clean, but the room furniture, floors, and other surfaces felt dirty and in need of a big clean or refresh.

Family_with_children

4/10

Poor

27 Mar 2026

Colin

Reception gave a key to my room to a group of complete strangers, meaning I had to chase people out of the room and away from my sleeping children at 1am. Hotel have made the refund process exceptionally difficult, had to complain to Accor head office.

Family_with_children

10/10

Exceptional

18 Mar 2026

David

Hotel was perfect for us. Basic and comfortable, really good breakfast (best hotel scrambled eggs!), shuttle for Disney just across the street- to get there we walked from the Val d'Europe train station through the Val d'Europe Commercial Centre shopping mall- doable if you're travelling light-wouldn;t want to carry heavy bags that far. Good restaurant options at the mall- and a Lidl if you want to do more self-catering than we did. Super convenient, good value, zero complaints

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Aime

Great hotel close Disneyland Paris - perfect option for the parks if you want to stay off site. My room had a kitchen with large fridge space, living area with sofa and separate bedroom. Will definitely be using again. Very picturesque street location

Self

8/10

Excellent

14 Mar 2026

Michelle

Room was clean and a great location for DLP.

Family_with_children

8/10

Excellent

06 Mar 2026

Hayley

Breakfast was fine and functional. Good selection of pastries and bread. Breakfast staff were really efficient. The shuttle between the hotel and Disneyland did not seem very regular or easy to find. I contacted the hotel before arrival about the shuttle from the station. No response. I then called multiple times on arrival. No response. Not ideal when travelling with 3 small children. We walked to the hotel in the end (about 15 minutes). Room was also functional and clean.

Family_with_children

8/10

Excellent

03 Mar 2026

christopher

Nice location, clean room, bathroom needs some update bto

10/10

Exceptional

02 Mar 2026

Hana

Lovely and clean, friendly staff, great location

Friends

10/10

Exceptional

21 Feb 2026

Nicola

Clean, easy, convenient, spacious.

Family_with_children

2/10

Poor

17 Feb 2026

Aaron

There was no air con or climate control as advertised so the room was hot and stuffy! Couldn’t open the window as there was to much traffic noise. When I asked about the air con at reception I was met with a very but response of “no one else has had any issues in the last two weeks”

Partner

4/10

Poor

13 Feb 2026

Jack

Room said 2 double beds. Was 1 with a sofa bed.
No kettle in the room, asked for one and was told they don’t have one. Toilet was in a different room from the bathroom and did not have a sink, had to walk through the living area and bedroom to wash hands, very unhygenic.

Friends_and_family Family

8/10

Excellent

12 Feb 2026

Keith

Very decent hotel. I gave it 4 and not a 5 because they didn’t come to clean daily. It was nice though and area was beautiful. Close to a huge mall so if you forgot something, you can buy one in France.

Leisure Family

10/10

Exceptional

07 Feb 2026

Jack

Great locatjon

6/10

Pleasant

02 Feb 2026

Shayna

A really loud went off at 2 in the morning the last night we were there. There was no emergency, just random alarms and we had to be up early for our flight. Also, when we got there, well past our check in time, our room was not ready and we needed it to get changed for dinner. We ended up having to change in the bathroom.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Adam Christopher Watt

Room was perfect and the staff were very friendly. Only 12min walk to Disney

Leisure Partner

8/10

Excellent

30 Jan 2026

Rhamona

The staff were lovely it was so close to Disney and the shuttle bus was very reliable
The shower was difficult to use because the holder was broken so you had to hold the shower head, and the plug in the bathroom sink was broken and got stuck. I stripped the bed upon leaving the room, just for ease for staff and the pillows were gross, other peoples hair all matted in it.

10/10

Exceptional

22 Jan 2026

Ryan

Excellent stay, spacious and clean room, very good breakfast. The highlight is how close it is to the Disney parks - the hotel has a shuttle but we ended up just walking most of the time as it was only 10 mins or so. Would definitely book again if going to Disney

Leisure Family

10/10

Exceptional

21 Jan 2026

Nadine Denise Mary

The staff was great. The location was amazing.

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Jean Claude Nohra

First of all, this hotel can't be 4 stars.
I booked a room with 2 double beds, and what i got was a room with one bed.
The room was not clean at all, the spider's house can be seen easily on the roof.
No amenities in room. The reception was poor.
Very disappointed.
The only good thing was that la valle village is a walking distance

Leisure Friends

8/10

Excellent

11 Jan 2026

Claire

Clean

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Carol

The studio room was perfect for what we needed, checked in late at night and we were out early in the morning .

10/10

Exceptional

06 Jan 2026

Marcus

Big spacious room with a kitchen and free shuttle to Disney!

Friends_and_family Family

6/10

Pleasant

03 Jan 2026

Inès

Dirty rooms especially bathroom, not enough staff leading to really slow support. Disappointing really

Friends_and_family Family

8/10

Excellent

03 Jan 2026

Corey

Convenient location with shuttle to Disneyland Paris! Clean and spacious room, friendly staff, nice neighbourhood. However about 20 minute walk to nearest train station. Overall a great stay!

Leisure Family

8/10

Excellent

02 Jan 2026

Emma

Staff were very friendly and helpful, room was available earlier to check in. Plenty of room for me and kids and although we didn’t need the kitchen it was well equipped. Didn’t use the pool so can’t comment and missed breakfast as we wanted a sleep in. Great location only negative the room was freezing

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Ashley

Clean and comfortable rooms, friendly reception. Easy and convenient for Disneyland Paris, shopping and restaurants.

Leisure Family

4/10

Poor

01 Jan 2026

Carla

The location was great, buildings looked beautiful, reception area was well kept. Staff very friendly. However, room was very tired.

Bathroom still had some long hairs from previous guests, mould on bath silicon edges.

Bedroom had mould on ceilings and walls. Cupboard had exposed screws and hinges. Even electric heater was missing a foot so didnt stand properly.

Sofa couch felt dirty.

Leisure Family

6/10

Pleasant

29 Dec 2025

Victoria

There was no heating in any of our 3 rooms that we booked. Not ideal with little children. The children’s playroom was disappointing.
Also the reception mentioned free breakfast for kids, however once I got there I was told an adult is forced to buy a breakfast to get it free for a kid. The breakfast did not have much variety. My daughter didn’t end up eating anything. For the price we paid for the stay I don’t find it acceptable.

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Yvan

Best value stay in Serris! Probably the 10th or so time that we stay there to visit the park. Reception team is very friendly. WiFi reliable. Park shuttle very useful! Bedding is ok. Bathroom ok, shower drain slow. Room 359.

Partner

10/10

Exceptional

28 Dec 2025

William

Room was spotless

Partner

10/10

Exceptional

23 Dec 2025

Jill

Fantastic. Would stay again. Walking distance to Disney and also the fab shopping centre Val d Europe. Didn’t try the breakfast or use the shuttle.
Staff very nice. Very clean room and hotel. Slept well, quiet. Safe in room. Nice area. Highly recommend!! Got a great deal on Expedia.

Leisure Family

10/10

Exceptional

19 Dec 2025

Victoria

Number one reason was staff, everyone was friendly - even spoke some English which helped so much. Room was great -clean and everything we needed

10/10

Exceptional

15 Dec 2025

Mario

Equipa da recepção muito atenticiosa e prestável, sempre ajudando e contribuindo para apoiar bons momentos.
Apesar de chegarmos antes da hora, a equipa fez um esforço suplementar para ter os quartos disponíveis logo que possivel.
Sempre prestáveis na guarda e disponibilização de malas, assim como no cafe da manhã.
Foram uma contribuição fundamental para um fim de semana excelente da Disneyland Paris.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

POVILAS

Great place close too Disneyland, friendly stuff,

Business Family

10/10

Exceptional

12 Dec 2025

Lori

Excellent! Staff spoke English, bags area when we left bags was right behind front desk, laundry area was easy to use, safe, and walkable to Disney. Would have preferred the shuttle was a real shuttle and not a public bus down the road but uber was only $10 so no biggie. I would skip the breakfast and do pastries at Disney for probably less

6/10

Pleasant

06 Dec 2025

pat

Room was very poor carpet was filthy covered in stains, tThe shower was a disaster water went everywhere also very poor wardrobe space. 1 wardrobe in the hallway for 5 guest s

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Amanda

Great facilities, good location for Disneyland and Val dEurope.

Negatives - no sink in the toilet room which meant walking through the apartment to wash your hands!
A bar or restaurant would be a good idea

Would stay again but not as a couple - but with friends who want Disney!

Partner

10/10

Exceptional

06 Dec 2025

Marc

Absolutely AMAZING stay! Didn't expect it to be as nice as it was, cannot fault anything at all.

The hotel was so clean and well thoughtout. The location was perfect for both Disney and Val d'Europe. The apartment had everything we needed with out 3 year old too.

Honestly, I'd be here all day listing all the good things. We will be back!

THANK YOU!

Friends_and_family Family

6/10

Pleasant

05 Dec 2025

Christopher

Good central location to Disneyland, has a shuttle to parks. close to shopping. Good amount of space for a big family. Rooms are dated and need work a lot of work. Couch needs to be replaced. No amenities, they charge a deposit just for an iron to go with the ironing board, no cleaning, towel exchange available upon request. Great for price if you don’t plan on spending much time in the room.

Leisure Family

8/10

Excellent

02 Dec 2025

Michael

This hotel is our go to for visits for this area. Perfectly adequate for what we require, nice area, friendly staff and secure parking. Marked down a little bit as the bathroom could do with a little basic extra care and renovation - limescale build up looked awful and forgotten about but would still stay here again and again. Be prepared for potential noisy neighbours given the proximity to Disney - there were children playing in the corridor until midnight one evening and you can hear every word in the room.

Leisure Family

10/10

Exceptional

27 Nov 2025

Samantha

good

8/10

Excellent

24 Nov 2025

Rufha

More hot food options for breakfast buffet would be good.
The location is perfect walking distance to the val d europe mall.
Free shuttle bus to disneyland.

Leisure Family_with_children

10/10

Exceptional

22 Nov 2025

Toni Marie

Great hotel within walking distance to Disneyland Paris. Great for couples and families wanting to walk safely to and from the theme park at all hours. was a safe walk back to the hotel from the theme park after the final fireworks, even though it was dark.

Leisure Partner

2/10

Poor

22 Nov 2025

Olivia

Please dont book this hotel. Yes its close to Disney but its not worth. They are in possible to contact. I really needed to check in early so i called, emailed and messaged via the hotels.com app to ask for early check in but never got any reply. Once i reached the reception i was told to go away and come back later by a rude woman on the desk. I explain that i tried to contact numerous times about checking in early but she didnt care.

I wish i booked another hotel. The room its self had stains all over the carpet and chunks of the wall missing on the corners.

Please dont book this hotel. The staff are rude and really dont care

Friends_and_family Friends

10/10

Exceptional

22 Nov 2025

Paul

Clean basic room with everything you need. Excellent attentive staff. Super value for money. Thanks very much!

Leisure Partner

10/10

Exceptional

20 Nov 2025

Adrian

Great place to stay. I enjoyed the walk to the park but there is a free shuttle

Leisure Self

10/10

Exceptional

18 Nov 2025

Lisa

Room was clean and comfortable had everything we needed.

10/10

Exceptional

11 Nov 2025

Robert

Great hotel, great staff. Perfect location for visiting Disney. Bus stop outside hotel.

8/10

Excellent

11 Nov 2025

Selina

Location was perfect

Leisure Family_with_children

10/10

Exceptional

10 Nov 2025

Elaine

Great location.

Leisure Family

8/10

Excellent

05 Nov 2025

Kurt

Staff were very welcoming, and the room was clean and tidy — not to mention, the hotel’s in a great location close to everything we wanted. I’d stay there again.

Friends_and_family Family

10/10

Exceptional

04 Nov 2025

Russell

The balcony view was scenic, great shuttle and snack options

Self

4/10

Poor

01 Nov 2025

Frank

Awful. Be warned this is not a hotel...at least not as you would expect. The walls are paper thin. There was just a door separating me and my neighbor. I was exhausted my first night and could hear the neighbors TV and them talking loud and clear. Having trouble sleeping I called the desk to seek an alternative room. No answer. My wife tried 30 minutes later...no answer. Remember that, it is a theme. The next day we checked their breakfast and it was a pretty standard pathetic continental for 19 euro each. It was a good decision to pass on that as my wife and I ate a better breakfast for less than that total! They have a kitchenette in the room but the next day when we tried to use it the induction cooker wouldn't turn on. We called the desk and got no answer. They gave us 1 pathetic little pillow each so my wife tried to call down to the desk to inquire about getting more. No answer. She went down and asked and the desk informed her that all the pillows were being used and she had to deal with it. The shower has just a half a door and the floor doesn't have a drain so showers meant cleaning the floor afterwards and the towels would be sopping wet. The next day wife called down to the desk as the towels were still soaked...no answer. So she went down to ask for more towels and they said she had to bring the old ones down first...thanks. I called Expedia to try to get my reservation changed to anywhere else and they got no answer. More to say no space. Place is awful.

Leisure Family

10/10

Exceptional

01 Nov 2025

David

Very clean,great staff, close to an amazing bakery and Disneyland with transportation!

Leisure Friends

10/10

Exceptional

27 Oct 2025

Joanna

The hotel was beautifully clean and tidy. The staff were professional, polite, friendly and super helpful.

Leisure Family_with_children

8/10

Excellent

27 Oct 2025

Tshua

Staff was friendly maybe lack of informations to know how to switch on the water from the bathroom

10/10

Exceptional

25 Oct 2025

Christine

Nice hotel, clean and modern. Close to shopping. The bed was a little stiff. Easy to catch free shuttle to Disneyland. I would stay here again.

Friends_and_family Friends

8/10

Excellent

17 Oct 2025

Steven

Stay was good. Kitchen was clean but not a big selection of food for British ppl. More suited for the European menu. My room was not cleaned in the 4 days I was there or fresh towels given. Maybe this is policy but everywhere I have stayed in the past this was just normal

Friends_and_family Family

10/10

Exceptional

13 Oct 2025

Robert

Reasonably small but as had seperate bedroom very comfortable size. Room was neat, clean. Hôtel is a short walk (around 15 minutes) to Disney. Basic kitchenette made life little easier than a standard room only hotel.

Free coffee on reception very welcome!

Partner

10/10

Exceptional

11 Oct 2025

Pedro

Our stay at Aparthotel Adagio Serris was fantastic and truly exceeded our expectations! The service was outstanding, with the staff being so friendly and attentive. A special shoutout to the manager, Sandra, who went above and beyond to ensure we had a wonderful experience, her warmth and helpfulness made a big difference.

The hotel’s close proximity to Disneyland was a huge plus, and the convenient shuttle service made getting to and from the park a breeze. The rooms and common areas were beautifully maintained, clean, and welcoming, creating a great atmosphere throughout our stay.

The only minor downside was that the beds could have been more comfortable, but this didn’t detract much from the overall experience. We thoroughly enjoyed our time at Aparthotel Adagio Serris and would highly recommend it to anyone visiting the Disneyland area. We’ll definitely be back!

Friends_and_family Family

2/10

Poor

08 Oct 2025

Nikki

We stayed here for 2 nights. The 1st night we were happy as we’d received a free room upgrade which was nice and room looked nice overall. There were mould markings in the bathroom. The 2nd night sadly is where it went wrong - we found some cockroaches in our room, in kitchen, bathroom and in the entrance hall to our room. There were approx 5 in the end that we found. When we saw 2 I went straight to the reception and the receptionist asked no questions just moved us immediately to the 3rd floor in another room. Unfortunately no one helped us with our stuff to move. We also had to check all our belongings for cockroaches and eggs. We ended up accidentally bringing one of the cockroaches up to the new room. We then could not settle or sleep very well.

This was obviously an extremely difficult situation that left us feeling gross. No compensation was offered which is appalling.

We suggest a deep clean and pest control are involved periodically.

(A positive to the property is the closeness to Disney)

Partner

8/10

Excellent

29 Sep 2025

Chris

I didn't like the extra fees per person at check in, other than that the location was great and the staff was friendly.

10/10

Exceptional

28 Sep 2025

Tom

Very nice staff and a very safe area

Friends_and_family Family

8/10

Excellent

26 Sep 2025

Jeffrey

We had a very pleasant stay. Wife was disappointed there were no reading lamps beside the bed - the lighting was not bright enough to read in bed. very limited. Had a

6/10

Pleasant

20 Sep 2025

Nereida

Room was not comfortable did not get what I reserved was told I would be upgraded to a new room for signing up to their program but did not get a better room.
Shuttle sevice to parks sucks they over pack the bus they wait too long and you can’t even breathe they stuff you like sardines.

Leisure Family

10/10

Exceptional

20 Sep 2025

Joanne

Great location for Disney

Check in was quick and the receptionist was very welcoming and helpful. The room was small buthad really good facilities. The only thing inwould change is to have a toaster instead of a coffee machine as there is already a kettle. Unfortunately the noise dies travel through the wall and on one night there was a very noisy neighbour but overall idhappily stay again. This was my third stay

Self

10/10

Exceptional

19 Sep 2025

SAM

Walking distance to the Disney land, big shopping mall at walking distance.beautiful place.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Michael

Great location for DLP and Val de Europe. 15 min walk to the parks.

Spacious rooms, with good facilities, and having val de Europe close by for groceries (milk, tea… and other essentials) as well as general shopping

Leisure Partner

10/10

Exceptional

12 Sep 2025

Irfaan

The reception staff are very helpful and exceptional , easy access to Disney and local transport , shopping mall just a 7 min walk and lovely clean area . Beds are not great but the rooms are excellent overall good experience would come again , only flaw the beds are cheap and keep moving as they are just sofa beds but besides that room clean , spacious and nice experience. Would use this hotel again l.

Business_and_leisure

10/10

Exceptional

11 Sep 2025

Jodie

Perfect Disney location

Room was perfect for the two of us. Only gripe was the to didn’t work but we never reported it

Friends_and_family Family