Name: Disney's Newport Bay Club
Address: Avenue Robert Schuman, Paris, 77700, FR

10/10

Exceptional

02 Aug 2026

Keith

Brilliant stay perfect position for the parks will come again!👍

10/10

Exceptional

25 Jul 2026

Nathan

fantastic all round

6/10

Pleasant

25 Jul 2026

Paul

Hotel is showing its age, rooms are dated, but clean, tv was freezing and ac and toilet needed fixing. But it’s close to the park and was spacious for a standard room. Good for you if use it for just sleeping between park days.

10/10

Exceptional

25 Jul 2026

Wesley Gerard

This hotel was perfect for our visits to the Disney parks in Paris. It is ideally placed a 10 minute walk from the entrances. The staff were so friendly and helpful. The breakfasts were fantastic. We had a wonderful time.

8/10

Excellent

21 Jul 2026

Karl

Our stay was enjoyable overall, but for a premium-priced, world-class resort, the service lacked the consistency I expected. Having just sailed on Disney Cruise Line from Barcelona to Italy, where the hospitality was exceptional, the contrast was noticeable.

The highlights were excellent. Frederica at the front desk was outstanding—professional, warm, and genuinely helpful. Our quiet garden-view room with a private patio was perfect for relaxing after long park days. Security throughout the resort was exceptional, breakfast was good, the air conditioning worked well, and most Cast Members spoke excellent English. Uber Eats proved to be the easiest way to get meals, as room service is limited to breakfast. If your budget allows, Premier Access is absolutely worth it.

The weaknesses were mostly operational. Early check-in was promised but our room wasn’t available until 3:00 p.m., with little communication. Housekeeping was inconsistent, especially on our final day. Shower pressure was poor, hot water was difficult to regulate, Wi-Fi was unreliable, and the lack of a refrigerator was surprising at this price point. The pool is enjoyable but becomes crowded and heavily chlorinated during peak hours.

One tip for international visitors: begin every interaction with a friendly “Bonjour” and make an effort to speak a little French. We consistently found that this simple courtesy resulted in warmer, more helpful service.

Would I stay here again? Probably not. 6,5/10

Family_with_children

8/10

Excellent

18 Jul 2026

Angela

The room was small but did the job considering your not in the room much , it had a king size bed which was comfortable .The room had Air conditioning was very good especially after spending a warm day at the Disney park . Breakfast was excellent. Staff very helpful location wax great to walk to the park I would stay in this hotel again .

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Wendy

The hotel was really nice. However, the rooms smelled a bit weird. Also, one of the mornings, we were having the all-you-can-eat breakfast downstairs. I saw a little kid sneeze onto the Mickey waffles and the mum didn't bother to notify staff so I let three of the staff members know. Not one of them did anything about the food even though one of them was translating what I said to the others in French. On the last day, the maids kept opening the door in the morning when we were getting ready to checkout, even though checkout was at 11am. So, overall, it was a nice hotel to stay at, but not the best Disney experience I've ever had.

Friends

4/10

Poor

12 Jul 2026

Laura

Very close to the park and village. The shuttle runs frequently but also very walkable. Front desk staff is friendly and helpful. We were able to drop our bags and go to the park for the day before check in. The rooms are small, out-dated and not well maintained. Housekeeping staff attempting to enter without knocking. And does not refresh coffee pods or waters.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Jade

Staff was friendly, but not Disney friendly. Food options were very limited. In the bar lil items were premade so you couldn’t make by adjustments. The hotel was not very Disney themed at all. Overall the view of the lake are was pretty, not too far of a walk from the parks but because I love Disney, I would stay at a different Disney hotel if and when I come back.

Family_with_children

2/10

Poor

10 Jul 2026

charla

Hot room- thermostat would not allow change of fan or temperature.
No electrical outlets- found one usb on television, none in bathroom or bedside.
Only One dining option in hotel. Except finger food in bar.
Balcony no awning and floor dirty.
Staff was okay, not Disney Brand friendly or extra helpful.
Definitely convenient to the Park.

Family

10/10

Exceptional

03 Jul 2026

Michael

Beautiful property with just a short walk to the parks and Downtown Disney. Only issue we had was the lack of air conditioning in both of our rooms. The rooms do have AC, but they’re not cooled very well. And it’s was the same issue last year when visiting with my brother in the World of Marvel New York hotel. If you’re a western visitor and been to other Disney properties, lower your expectations and just understand that Disney Paris doesn’t do AC very well. However, if you ask for a fan, they will provide one for your room. Overall, its still a great Hotel and clean property.

Family_with_children

8/10

Excellent

03 Jul 2026

Mark

Have stayed at the hotel many times but in the heatwave the air conditioning was broken.

We were only there for 2 nights and after 2 phone calls to reception and 3 trips to see them 2 engineers finally came up and fixed nothing. Really disappointed and have filed a complaint with Newport bay

Family

6/10

Pleasant

30 Jun 2026

Cinthia

Rooms are overdue for a complete refresh. Room TV not working. Not enough of long chairs at the pool for the number of clients. Quality not matching the high Price tag per night.

Family

8/10

Excellent

28 Jun 2026

Patricia

I just feel the bathroom was a bit dingy. The queues for food on a morning was horrendous.
The pool area was a bit off putting.
Saying that of the above, the hotel was super busy and the staff worked very hard.
My husband picked up little people had just dropped on the floor by the lifts (disgusting people).
The bed was super comfy. Nice 15 minute walk to the parks.
I would stay here again, but it could do with a little update.
If would also recommend this hotel.

Family_with_children

10/10

Exceptional

26 Jun 2026

John

Property was extremely clean, service was excellent and staff friendly and helpful.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

HEIDY MARIA RIVERA

Todo estuvo excelente

Family

6/10

Pleasant

08 Jun 2026

leah

Clean and lovely staff but rooms very dated and alot of wear and tear around the hotel and rooms.

10/10

Exceptional

30 May 2026

Shezelle

What a fantastic hotel! Start to finish this was amazing. I would honestly say this is the best Disney hotel there is. So clean, amazing staff and the pool is amazing!!

Family_with_children

8/10

Excellent

29 May 2026

Paul

PROS - Hotel is very nicely themed throughout and has a premium feel. The shop in the lobby is open until 00:30 which means you can grab snacks after the shows. Indoor and outdoor swimming pool is really nice and they give you fresh towels when you go in, they also have a clothes spinner to wring out your wet clothes. There is a shuttle bus but unless you have mobility issues or have lots of luggage its a nice 5-10 minutes stroll through Disney Village. We asked for a high up room and was given a very good room with a view (unexpected) so can't fault that at all. The rooms have a coffee machine and some nice touches like stationery, postcard, themed cups etc. Beds are comfortable and a large TV. Room wasn't huge by any stretch but as a base it was great and after the night time shows not having to fight for a bus and just walk back was a dream. Excellent left luggage facilities too. All staff excellent really. Plenty of lifts to/from different floors and direct path to Disney village with much quieter security gate

CONS - Outdoor pool didn't open until later in the day - it was 35 degrees they could have tried to get that open for the early swimmers. No fridge as standard. TV was mounted so no option to add your own USB devices. Bath was small, sufficient for a child but if you're hoping for a big soak then a standard room isn't the answer. Didn't try any food as didn't arrive until late and checked out next day

Friends_and_family Family

4/10

Poor

25 May 2026

Amanda

Breakfast was always busy and never well maintained. Food was just ok. Not great. Common areas were always packed and always dirty. Room was small but ok.

10/10

Exceptional

13 May 2026

Nancy

I worked for The Walt Disney Company for 39 years, so I am very familiar with Disneyland and have traveled to Walt Disney World a few times.

Your hotel was lovely and we loved the two Parks though we were not able to spend a lot of time at the \"Studio\" Park. We definitely would like to return to Paris to do so many things we were not able to squeeze into our trip and then come back to Disneyland Paris.

Fingers crossed -

Family

6/10

Pleasant

11 May 2026

Molly

Very dated rooms but clean, expensive for what it is.

Family

8/10

Excellent

22 Apr 2026

Caroline

Hotel is a little tired but great location and good facilities.

Friends_and_family Family

4/10

Poor

21 Apr 2026

Melanie

Staff were lovely. Hotel is close to Disney. The problem is that it's not very ADA accessible and the rooms were not maintained well. The TV barely worked and the showers were not great. If I didn't have a wheelchair it would have been better.

10/10

Exceptional

18 Apr 2026

Jacqui

Clean and large room in a good location. Hotel facilities are fantastic. All of the staff were wonderful, polite, helpful and friendly. Would definitely recommend

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Elyse Eveangeline

Very mixed experience.. arrival the staff couldn’t have been more helpful and the staff at breakfast were fantastic! However, our room had a funny smell to it on arrival. The staff charged our toddler for a meal (she’s two and didn’t take more than two bites of food) and the indoor pool was freezing.

Family_with_children

4/10

Poor

11 Mar 2026

Richard

The rooms were clean. No fridge. There was no shower. Only a tub. The tub did not drain properly. This needed to be done manually. I had to repair the knob to switch from tub to hand-held shower wand. To get into the building was an ordeal. They had to x-ray all of your bags and had a list of prohibited normal daily items that are all acceptable at every other hotel, but apparently not here. It was manageable, but I would not stay here again. It was a reasonable walk to the park. Park shuttles were frequent.

Partner

10/10

Exceptional

03 Mar 2026

Aaron

Overall amazing stay. Room was clean and nice to come back to at the end of a busy day. The layout is a little wild with it feeling like a maze trying to find your room. If you are further down a wing it can take over two minutes to walk from the lobby to your room.

Family_with_children

10/10

Exceptional

27 Feb 2026

Milagro

Excelente hotel 100% recomendado.

Partner

10/10

Exceptional

19 Feb 2026

Adrian

Great choice and a perfect choice when travelling with a family

6/10

Pleasant

18 Feb 2026

Michelle

It took us almost an hour to check in. It was a very confusing process. Hotel was older and rooms were smaller. It was a short walk to Disneyland which was convenient.

Friends_and_family Family

10/10

Exceptional

06 Feb 2026

Lisa

Excellent hotel, convenient to parks

Friends_and_family Family

6/10

Pleasant

03 Feb 2026

Julie

It was nice being so close to the parks,the hotel was nice but wouldn’t give it 4 stars more a 3 star, it’s a huge hotel and so busy, the reception was constant chaos as was the restaurant at breakfast, the room seemed clean but had a weird smell we only stayed 2 nights so put up with it, we felt the rooms needed an update and a good spruce !

2/10

Poor

08 Jan 2026

Calvin

The rooms feel run-down and could use a remodel. Our room wasn’t very clean, and the thermostat didn’t work properly. Amenities were minimal, and for the price, the value just wasn’t there. I wouldn’t stay here again.

Partner

10/10

Exceptional

26 Dec 2025

joana

Excellent helpful staff, good selection of gluten free options on request.

Leisure Partner

2/10

Poor

25 Dec 2025

mahmoud

Expensive, rate excluding all required service

10/10

Exceptional

11 Dec 2025

Heather

Courteous and helpful staff

10/10

Exceptional

07 Dec 2025

Tyler

Staff were all incredible, Vanesa offered us a Free room upgrade into a Suite!

Partner

8/10

Excellent

05 Dec 2025

Sarah

The decor needs updating... the wallpaper in the room was peeling and there was a large area of chipped paint on the wall behind the toilet seat. For the price and rating, you would expect the rooms to be in much better condition. It was clean though. The staff were friendly, concierge was very helpful. A very busy hotel and always lots going on in reception, but we requested a quiet room so they put us well away from the busy areas which was good. Walkable to the parks and pretty outside.

10/10

Exceptional

04 Dec 2025

Licelot

The room was spotless, and the service and staff very courteous excellent services overall

Leisure Family

8/10

Excellent

04 Dec 2025

Nancy

Staff were all very courteus, polite and friendly, nothing is too muchand will go out of their way tovmake the holiday magical.

Leisure Family

10/10

Exceptional

22 Nov 2025

Rodney

Can’t complain about the room, was spotless and tidy. The beds were great and both of us slept well. Everything else was also great as usual.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Nicola

Beautiful grand hotel with charm, clean and spacious rooms, excellent location (10 min walk to Disney village), lovely bar and fantastic staff.

Leisure Family

4/10

Poor

05 Nov 2025

Kate

No fridge in the room. Can’t make beds. No TV unless you pack a HDMi/USB cable to connect your own device. Hotel is general tired and tatty.

Leisure Family

10/10

Exceptional

04 Nov 2025

Karen Jacqueline

Clean large room, good service
Good gluten free options at breakfast
Close to the park, just had a big queue to get through security to get into the park for magic time…. Need to get there early

Leisure Family

8/10

Excellent

31 Oct 2025

DAVID

Room was clean and spacious, a few niggles, no milk for tea, only creamer, and only 1 breakfast tea bag amongst a collection of other teas. The staff were all friendly, and helpful. Be aware, its a fair walk to Disney Village if its raining, although there is a shuttle bus available.

Leisure Family_with_children

2/10

Poor

23 Oct 2025

SID

Not a magical place at all. Staff was rude. We have never had such terrible service from a Disney property. I asked to speak with a manager and was shined of by the front desk. They said someone would call me. They never did. I even emailed the person Expedia gave me and never heard back. Ruined our 35th

Leisure Partner

6/10

Pleasant

21 Oct 2025

Ou-Jue

Staff all very attentive, and all areas very clean and tidy. The hotel is a little dated in areas, and definitely isn't up to current 4 star standards (Art of Marvel is also 4* but clearly more modern/up to current standard). Bedroom decent enough size, but bathroom again feels incredibly dated and shower was poor water pressure. Would rather opt for an off-site hotel if on the same budget but this was an additional night stay where we felt an additional night at Marvel would break our budget!

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Phillip

Our visit to Newport Bay Club

Everything went well, rooms,staff, food, all excellent.

Friends_and_family Family

4/10

Poor

02 Oct 2025

Andrea

The staff we interacted with were kind & helpful. They were obviously understaffed and lacking in proper resources to help or fix issues guests had. Check-in is at 3p- our rooms were not ready until 4:20p.

The rooms were deplorable- dirty & falling apart. The bathrooms were moldy and gritty. The toilet in one room wouldn’t flush- almost overflowed. The cribs were both broken. Drinking glasses were covered in a visible layer of dust. The coffee mugs were also dirty on the inside as well as outside. The room was hot and the AC/ heat system was weak and barely moved the air.
This is nowhere near Disney standards-other than the $520/night price. Shameful facility with a hard working helpful staff.

Leisure Family_with_children

6/10

Pleasant

02 Oct 2025

Georgina

Ok but not worth the money

The room was clean but far too hot. The air con said it was 19 degrees so it wouldn’t turn on however we both felt it was much warmer than that. There was construction right outside our window which was a little disappointing as we were celebrating a 40th birthday so didn’t feel that special. The bathroom was very dated in comparison to the photos.

Friends_and_family Friends

10/10

Exceptional

26 Sep 2025

Erin

Fabulous, over the top experience!! We got in late and our room wasn’t available for some reason. So we were UPGRADED to the most beautiful, huge suite! The pool was 86degrees and so unique! Had a hot tub and baby pool if needed. Jordan, the concierge, was beyond helpful. Gave us a bag for our wet swimsuits, walked us to the ice AND water machines that we couldn’t find (kind of hidden) and showed us the hotel perfume spray, which we purchased. Buylaine in the gift shop also went above and beyond at helping us get the Disney characters out of their HUGE pkg so we could take just them on the train and not the whole big box. Took her 10+ min, but she did it all and with a smile. Then gave my son a little extra treat for him counting all the characters!! Could NOT have been a better experience!! Will definitely book here again when we come back to Disneyland Paris ☺️

Leisure Family_with_children

10/10

Exceptional

26 Sep 2025

Nicholas

Just magical

Leisure Family

6/10

Pleasant

21 Sep 2025

David

Disappointed

We have been staying here for many years (around 30!) and it is usually our hotel of choice when visiting Disneyland Paris but, sadly, the hotel is now badly in need of renovation. The public areas are fine but the rooms are tired, dirty and rundown. The enamel bath was rusty. Grouting around the tiles is brown. Gaps in the skirting and around the toilet. Given the lovely refurbs the New York and Disneyland Hotel have had, this resort needs some serious TLC.

Friends_and_family Family

6/10

Pleasant

09 Sep 2025

Lisa

Disney trip

Hotel communal areas very nice however bedroom was very dated. Cannot use pool on day of departure, we were turned away with a little boy in tears. First I've ever heard of this rule across the world especially when this is meant to be a magical place with a premium price.

Friends_and_family Family

10/10

Exceptional

03 Sep 2025

Verified traveler

One of the beds was squeaky and uncomfortable
The safe didn’t work, wasn’t happy that there wasn’t a fridge in the room
Hôtel needs an update on the decor also
Beautiful lobby, staff were friendly and good location to the parks, due to time in the parks we didn’t get to relax and enjoy the resort

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Stuart

Amazing

What a beautiful Hotel. All the staff are amazing. Couldn’t be more friendly.
Hotel security checks make you feel safe. Located very close to Disneyland. Fast efficient FREE bus service.
Early morning bag drop sp you can head straight to the parks.
We will definitely be returning on our next trip.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

Shibu

A good experience for access to Disney parks. Rooms are slightly aged....can expect a long walk to your rooms based on location. Buffet food was very good. Dining experience slightly flawed on purchase of drinks etc....not chargeable to room.

Leisure Family

10/10

Exceptional

26 Aug 2025

Eleanor

Disney Newport Bay Hotel

We had an amazing stay at the Disney Newport Bay Hotel within walking distance to Disneyland Park and Walt Disney Studios. The staff were very helpful and friendly. The interior decor in the rooms looked dated (two superior rooms were booked for this stay) and could be cleaner.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Neill

Stayed here on a room only basis for 5 nights. A short stroll to the park entrances and a variety of shops and restaurants to chose from on the way.
The hotel room was very clean and spacious and the bathroom was spotless with a very powerful shower over the bath. The bed was very comfortable and our room was in a very quiet part of the hotel. Facilities within the hotel were great and the indoor/outdoor swimming pool was available if you needed a break from the parks.
Overall we had a very great stay at this hotel and the staff were attentive and pleasant every time we interacted with them.

Leisure Family

6/10

Pleasant

20 Aug 2025

Antoinette

The hotel thermostats are controlled leading to very hot rooms. Limited dinning. Very convenient location to Disneyland Parks.

Leisure Family

10/10

Exceptional

16 Aug 2025

Amy

Great location and rooms were very comfortable

Leisure Family

6/10

Pleasant

12 Aug 2025

Sundaram

Old outdated hotel ..choose only if you want to go to Disneyland.. nothing much to add.. rooms are crappy and doors can’t close or lock in bathrooms. Mold everywhere 😟😣

Family_with_children

10/10

Exceptional

08 Aug 2025

Deborah Maura

Loved Newport!! Will be back again

Leisure Family_with_children

4/10

Poor

07 Aug 2025

Chander

Rooms are far to small, no soap provided to wash hands, had to pay for water each day

8/10

Excellent

07 Aug 2025

Linette

El hotel tiene una buena ubicación para las personas que van a los parques. Es comodo y agradable

Leisure Family

8/10

Excellent

04 Aug 2025

Sean

We had some minor issues with our room originally (window didn’t open and fan not working), but staff corrected it right away. Easy walk to the parks and Downtown Disney.

Leisure Partner

2/10

Poor

01 Aug 2025

simon

Staff walking into room whilst we were getting ready.
Room smelled of BO.
Had to queue and check in twice due to late text messaging of room number.
Lock on bathroom door was broken.
Overpriced restaurant.
Luggage room is too far away from reception.

Leisure Family

6/10

Pleasant

01 Aug 2025

Jennifer

Property is outdated. Rooms are small which is expected in Europe. Bathrooms were dingy and the AC is not the best. Lowest ac goes is 20c. Nothing below that. The breakfast buffet is meh. Soggy eggs. Raw bacon. Only excellent thing was the coffee

Leisure

10/10

Exceptional

31 Jul 2025

Ross

Great hotel briloiant how close it is to the parks!

Leisure Family

10/10

Exceptional

28 Jul 2025

Stuart

Clean and comfortable hotel, great location and breakfast was lovely. Rooms looking a little tired, but very clean

Leisure Family

2/10

Poor

28 Jul 2025

ROCIO

I had high hopes for Disney’s Newport Bay Club, but sadly it was the most disappointing part of our Paris trip. I booked this hotel specifically to give my 9-year-old daughter a magical final day in Paris — ending with the Disneyland fireworks and then enjoying the hotel pool the next morning before our late flight.

Unfortunately, we were not allowed to use the pool after check-out, something that was never mentioned during check-in or in any emails. My daughter was excited and ready to swim, but staff at the pool refused us access. The manager offered no empathy, wouldn’t even provide his name, and said, “You should’ve come earlier.” Not the Disney service I expected.

Between the exhausting check-in process, long lines, constant security checks, room not being ready after a long park day, and now this — it was not worth the premium price. There wasn’t even a fridge in the room.

For the money spent, I expected more. I do not recommend this hotel. Disney magic was nowhere to be found.

Leisure Family_with_children

8/10

Excellent

14 Jul 2025

fred

Very nice hotel. We enjoyed our stay. We found the rooms to be pretty nice, but definitely need updating, new paint and new doors. Bathroom door was so old and falling apart, but overall a nice resort, nice buffet. I'd stay there again.

Leisure Family

10/10

Exceptional

11 Jul 2025

Rebecca

Lovely hotel and room was lovely

10/10

Exceptional

08 Jul 2025

Paulo

Would happily stay here again. Had everything we wanted / needed and staff were so lovely!

Leisure Friends

10/10

Exceptional

08 Jul 2025

Radhica

Really pleasant

Friends_and_family Family

6/10

Pleasant

02 Jul 2025

Rocio

It felt a bit old and run down. Access to pool from the lobby was weird, needing to go through the changing room. Overall didn’t feel like 4 or 5 star.

Leisure Family

10/10

Exceptional

24 Jun 2025

Nathan

Absolutely amazing holiday. Kids and adults loved it, brilliant room, friendly staff and just magical.

Leisure Family_with_children

4/10

Poor

20 Jun 2025

diocel

Moths inside the restroom flying everywhere.

6/10

Pleasant

17 Jun 2025

Hosham Johnson

It took a long time to check into the property and for a Disney operated property, it is very dated.

Leisure Family

6/10

Pleasant

12 Jun 2025

Syed

The outside was really clean and safe.

In the room there was no kettle, the top of the coffee machine where you put the water in was missing and felt dusty so could not make any tea or coffee.

There was no shower cap which would have been nice to have.

Leisure Partner

6/10

Pleasant

10 Jun 2025

Charlotte

Hotel was dated and worn, but in a great location close to the Disney Village and parks.

Leisure Family

2/10

Poor

02 Jun 2025

Ellen

We had two expensive rooms for three nights and one of them had actual blood drops on the bathroom floor and on the light switches. The staff came back to do a “deep clean” and still left blood on the light switch. Was someone murdered in our room? Did the maid have a severed limb? This entire property smells like a diaper. The beds are hard the pillows are foamy. You can hear through the walls and the employees are generally apathetic and seem unhappy. The food in the restaurants is mediocre. We tried to get our money back and cancel the third night but Disney said no and blamed Expedia then Expedia blamed Disney. This went on and on with no one taking responsibility for our unhappiness. We left early and booked another hotel. Also there was a bee in our room.

Leisure Family

2/10

Poor

01 Jun 2025

Anuj

very dirty room, broken shower , filthy smell and the management didn’t even try to address any concern when reported when we stayed for 2 nights. bedding was smelly too.

Leisure Family_with_children

10/10

Exceptional

31 May 2025

Susan

The Newport Bay Hotel is pure Disney magic!

8/10

Excellent

31 May 2025

Carlos

Good place to stay if you dont have any challenges

The place is beautiful and close to the parks. If you have any problem the staff is not qualified to provide real resolution to your challenges. Communication is poor and punctuality in service is not a priority. For sure in need of some Customer Service Training.

Partner

6/10

Pleasant

27 May 2025

Georgina

Nice looking hotel but poor check in experience

Great looking hotel within good walking distance from the park. Check in wasn’t brilliant or easy though. Despite completing the online checkin in advance, we still had to queue quite a while. Told we’d get a text by 3pm with our room number but that didn’t arrive until 5ish. Then we had to queue again in the same queue later to pick up the key. Plus an hour wait for luggage to get to the room.

Hotel was ok, dated bathrooms and rooms and general areas. Long walk to rooms and busy lifts at peak times. Pool was ok but outside one was closed when we were there.

Overall like a 6/10 and not best value for money.

I did like that the characters came to reception but I wasn’t sure when or who was coming so it was just luck that we saw Mickey there.

Didn’t really eat there so can’t comment on the food but had some nice drinks in the bar that weren’t too unreasonable.

Friends_and_family Family

8/10

Excellent

25 May 2025

Lakhan

This hotel is very dated and needs updating. Rooms are very dirty

Leisure

6/10

Pleasant

21 May 2025

Uthairat

The hotel really should be re

10/10

Exceptional

17 May 2025

Georgina

Fantastic place and ideal for families. Easy to walk to the park.

Friends_and_family Family

6/10

Pleasant

16 May 2025

Lorene

Not worth the $$$

This hotel is quite dated, it was a surprise for us based on its price and the fact that it’s a Disney resort. It needs a lot of TLC!
When we checked in, the area was chaotic and noisy. The cast member who helped us was very friendly and helpful, however, she gave us completely inaccurate information. This was definitely NOT the Disney experience that we are accustomed to.

Partner

4/10

Poor

15 May 2025

Sarah

We stayed here for the convenience but the check-in, luggage, and overall service was inefficient. For this price, we expected more help getting in and out of the hotel.

Friends_and_family Family

10/10

Exceptional

14 May 2025

Jessica

We loved our stay at Newport Bay. The staff were so helpful and had a great attitude. Being in walking distance to the park was ideal so we could pop back to the room for a bit of rest before going back out for the evening. Also being able to store our luggage on our checkout day was really helpful. LOVED IT!

Leisure Partner

2/10

Poor

27 Apr 2025

Katherine

Honestly expected more from this hotel considering the price tag. The rooms were run down, dated & dirty. I would’ve expected to at least have water replenished daily like most other hotels of this price. The tea/coffee facilities in room were horrible, not even a decent cup, but instead a shot sized paper cup. The breakfast was like a cattle market. Won’t be back

Leisure Family

4/10

Poor

18 Apr 2025

Brielle

Very over crowded and wasn’t given a room until 7pm and was suppose to be given one at 3pm

10/10

Exceptional

09 Apr 2025

Rosalie

Excellent place to stay and great for families. We enjoyed our stay.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

Rod

Polite and pleasant staff, always helpful. Clean restaurants, great choices of food. Nice room, clean and beds were comfortable also were of decent size. Also had Disney characters around hotel in evenings. Overall couldn’t really fault hotel, would definitely stay again!

Leisure Partner

10/10

Exceptional

26 Mar 2025

Kevin

Great Disney hotel within walking distance to both parks and Disney shops and restaurants. With a club room you get access to their lounge which was great for breakfast and for afternoon tea time.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Abigaanan

Designed well

6/10

Pleasant

19 Mar 2025

Laura

This hotel is in desperate need of a revamp. It’s very tired and dated. The rooms are spacious but they feel very old and musty. The breakfast is somewhat basic, and eating off tiny plates it’s strange.
In terms of location this hotel is just a short walk from the parks, which is great. It’s much quicker to get walk than wait for the shuttle.

Leisure Family_with_children