Name: Ona Hollywood Mirage
Address: Sierra Nevada, 0, Los Cristianos, 38650, ES

10/10

Exceptional

19 Jul 2026

Imre

Wide Selection

8/10

Excellent

26 Jun 2026

Angela

Loved the entertainment area around the pool.
Staff were helpful and friendly. Rooms were very clean and tidy.
Check in and out extremely efficient.
Great views from.the rooms.
Shuttle bus handy and very friendly driver.
Honesty bar amazing idea for late check in.
Breakfast was extremely busy so worth getting there early or last minute.
We had the top floor so very quiet at night and got an amazing sleep. No scraping of furniture on the floors late at night!!!
Would definitely consider staying again

Partner

8/10

Excellent

22 May 2026

Tracy

Had a lovely few days

Partner

8/10

Excellent

21 May 2026

James

Nice hotel, clean and the staff are all friendly.

Family

6/10

Pleasant

16 May 2026

Elizabeth

There was fighting outside our room glass being smashes people shouting boiling was quite scared uncomfortable uncomfortably 3rd time here think it will be our last glad to be back in callio salvage albratross apartments were wee feel safe

Partner

10/10

Exceptional

06 May 2026

Denise

Great experience from start to end. Reception, pool & restaurant were lovely. Room was a little tired but was huge and kept immaculately clean with all required utensils etc. Yes there is a hill but there is also free shuttle bus provided and cheap taxis if you really can't manage the climb. All in all I have rated this as excellent as for the price paid, you can't beat it.

Family

8/10

Excellent

04 May 2026

JUAN

Me gustarìa que la limpieza de las habitaciones fueran diarias

Friends

10/10

Exceptional

28 Apr 2026

Pratheep

amazing staff, honestly made us feel so welcome. great entertainment everyday and kids friendly. food was delicious.

Family_with_children

10/10

Exceptional

18 Apr 2026

SARAH

Great hotel. Room was beautiful - v spacious, clean and extremely well equipped with large terrace.
3 pool options. Preferred the main pool as the poolside bar there is great with good options for lunch. Entertainment was regular and the staff worked hard on this!
Not so keen on the 2pm foam party but that’s a personal preference!
Supermarket on site is excellent, gym/fitness centre is huge and breakfast has a wide choice. A very well serviced hotel .
Approx 15-20 mins walk downhill to the centre with bars/restaurants en route
Overall an excellent stay and I think this hotel would suit families with older & you get kids as well as groups of friends.

Family

8/10

Excellent

13 Apr 2026

Julie

Nice stay nice staff breakfast was fine pool area was very nice
Our shower needs renewing apartment was fine could do with a bit of modernisation
Have stayed there in the past and would return in the future

Partner

10/10

Exceptional

09 Apr 2026

Lily

Our 2 story duplex was really spacious for 4 of us . The living room is sectioned off slightly so great to use the sofa bed as another sleeping room . Had the breakfast one morning and choice and quality was good just a bit chaotic for us. Great pool area . You did need to go down fairly early to get sunbeds ( 9ish) . Everyone seemed to go down and reserve so we did too which I don’t normally like to do but if you can’t beat them join them! The resort is at the top of a steep hill but it’s an ok walk down to restaurants and bars etc and we used taxis back up . All in all a great stay . Our balcony was tiny though in comparison to the size of the apartment. Would not be able to sit 6 around a table and no sun loungers . Other terraces below us were huge

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Matthew Roger

Very nice stay, the room we were happy with as had two bathrooms. Nice pool and childrens entertainment at the pool. Signage to room tiny bit unclear. Location is 7 mins walk to kids roof top playground which we liked. Then further 7 mins walk to beach. There is shuttle bus to beach also every hour at times in day.

Family_with_children

8/10

Excellent

31 Mar 2026

Amanda

Room was only cleaned every 3 days unlike other hotels and the breakfast although lots to choose from is generally not warm.

Partner

8/10

Excellent

26 Mar 2026

kazimierz

Hotel dosc zmeczony, widac upływajace lata.
Pokój wygodny, ale dosc zniszczony

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Danielle

Room clean, staff friendly

Friends

8/10

Excellent

23 Mar 2026

Nathan

Lovely hotel in a quiet location at the base of a mountain. Rooms were spotlessly clean, staff were helpful, breakfast superb. We did go during storm Therese so only used the heated pool for a few hours, but the other pools also looked great.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Olga Ewa

Apartment fine. One bed unstable so good job it was only me. Safe costs extra, spa costs extra for the jacuzzi and sauna they have and the on site massage therapist never replied to my enquiries in WhatsApp so i took my custom elsewhere. Overall ok, only one cockroach spotted. Busses dont go all the way up so you will have to walk or taxi back in the evenings as the last shuttle bus back is at around 6

Self

10/10

Exceptional

13 Mar 2026

Rowanne

Wonderful apartment complex! The staff were really lovely and the apartment was fantastic. We had a two bedroom sea and mountain view apartment near the central reception. The apartment was a little tired but otherwise really lovely and luxurious. For the money we were very happy with the apartment, it's one of the nicest places I've ever stayed in Spain/Tenerife. We opted for breakfast included as it wasn't much per person and the offering and timings were good. It did get very busy at times but wasn't an issue, we always found a table and although plates and other bits occasionally ran out it was still very good value for money.

We stayed with our 9 month old baby and were provided with everything we needed. A decent safe travel cot for sleeping, including a firm flat waterproof mattress, a high chair and baby bath.

We had three balconies in total and a lovely sunken living room. The apartment also had two bathrooms which was great when staying with another couple for privacy.

The kitchenette was actually a fully fledged kitchen with full oven, hob, microwave and dill fridge freezer. Everything we needed was in the apartment including hairdryers, iron and smart TV.

Although some parts were tired it was clean and fully functioning.

The windows and doors weren't double glazed so the entertainment could be quite loud as we were by the main pool but this was always finished by 10pm, it was only really apparent as we have an infant who goes to bed earlier than most.

Family_with_children

8/10

Excellent

26 Feb 2026

Lukasz

Good place

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Barbara

Ons Hollywood Mirage has a superb and welcoming staff that provides excellent service. The food and amenities are great. I stayed in both the one bedroom apartment, which I really loved, and a studio apartment; both were clean and comfortable. The hotel is located near the top of a mountain. Within minutes, I would walk along the mountain’s path. My balcony provided spectacular views of Los Cristiano’s coastline.

10/10

Exceptional

29 Jan 2026

Georgina

great apartment for a weekend away. very clean with toiletries and towels. close to good bars and restaurants but at top of steep hill. so not good for anyone who has trouble walking. great stay for us though and we will be back.

10/10

Exceptional

27 Jan 2026

Yoshiko

We stayed in a spacious apartment with a huge balcony offering a stunning view, perfect for three adults.
The bedroom was en suite, and having two bathrooms was extremely convenient. The rooms were fairly clean and well maintained.
The kitchenette was well equipped with a good range of kitchen items. My husband especially enjoyed cooking there using fresh seafood, meat, and vegetables bought from a local supermarket.
On one occasion, my elderly father felt unwell after returning from town by taxi. The staff responded incredibly quickly and were extremely helpful, which we truly appreciated.

Leisure Family

6/10

Pleasant

24 Jan 2026

Mark

The room was ok a bit over priced the staff were fine the entertainment team tryed hard

Partner

8/10

Excellent

20 Jan 2026

CARL

Complex and rooms were very clean, breakfast was ok..but could have been a lot hotter. Hotel is about 20 minute walk to beach downhill....return journey is a lot longer and more difficult. Not suitable for people with restricted mobility. Lovely restaurant opposite...but no others within very short distance

Leisure Partner

10/10

Exceptional

18 Jan 2026

Mark Alun

Excellent all round

8/10

Excellent

23 Dec 2025

samuel

Everything as above but bathroom layout is not really suitable for disabled,the sink is too big

Leisure Partner

10/10

Exceptional

23 Dec 2025

Harry

Very good

10/10

Exceptional

22 Dec 2025

iain

Rooms were very nice and clean. Staff were friendly. Maintenance teams were always pro active to keep on top of any defects which I liked. 3 pools. Only a 5 min walk up the hill from the main Los Cristinaos nightlife so it’s not that big a deal like some people have complained about. Would I go back ? Absolutely

Leisure Friends

4/10

Poor

20 Dec 2025

Alan

At this time of year people go to Tenerife to get some sun not to be sold tickets for an outside dinner and where a fleece it was so much better when it was inside and you had a proper restaurant
Also the sun beds were always put away at night in rows and very tidy now they are left all over the place people are smoking by the pool and drinking from glass bottles and using the white towels from the room to put on there sun beds I’m sorry to say that we will not return next year

10/10

Exceptional

16 Dec 2025

Geraldine

Enjoyed our stay, clean well kept grounds.
Spacious well equipped room.
At the top of a hill which means lovely views.
Nice restaurants and bars within walking distance.
Free coach up and down the hill from 10am till 6pm

Leisure Partner

10/10

Exceptional

14 Dec 2025

maddy

Awesome holiday hotel was lush

Friends_and_family Friends

6/10

Pleasant

16 Nov 2025

Julia

The room was spacious and clean, however right on the road where noisy trucks pass by. The reception is not aware of the fact the hotel charges you a deposit fee of a certain sum of euros ( in your local currency) at check in. When they asked for my card at check in, I was assured I woint be charged . The charge appeared on my account a week after check in and nobody in the hotel could explain it. I contacted Expedia and they confirmed. I hope that charge would be remittted soon.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Kai

Family friendly

10/10

Exceptional

04 Nov 2025

Andrew

Yes was great

Business Self

10/10

Exceptional

27 Oct 2025

Paul

Good value for money, great view.

8/10

Excellent

24 Oct 2025

ALAN

Good Accomodation needing investment.

3rd time I've stayed here this year. Still good but definitely feel that standards are slipping. Most units are in need of maintenance and updating. We stayed in 3430 and the balcony door would not lock shut and the bathroom door caught on the floor. Lots of broken tiles in apartment and around pool area.

Partner

10/10

Exceptional

15 Aug 2025

Bridgette Ann marie

The hotel is huge and beautiful in all white,great Wi-Fi, 3 pools,i love that the hotel sit on a slight slopes which forces me now to get back in the gym,the walk about is great exercise getting back up.straff are friendly and helpful, i would recommend and i would go back again. I nearly for got the beach is 19 min walk,but if you don't want to walk in that sun which is hottt they do a shuttle every hour which start at 10:15.food is great and the bed is firm.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2025

rachel

Although it’s a 25 min walk to the front the taxis are quick and inexpensive. There were 6 of us and there are plenty of 6 seaters so this was a pleasant surprise. Pool is great. Sunbed frenzy every morning but in school holidays we decided to just join in and accept this. Had to wait in a queue from 8am until 9am to ensure a sunbed in school holiday. Self catering but well equipped. Very comfortable bed, good and powerful shower and large terrace with a sea view. Could not fault this trip. Only wish would be that it was closer to the seafront and bars but I would 100% stay here again. We didn’t try the food. Drinks were average prices €3.50 pint of beer. Lovely heated pool.

Leisure Family

4/10

Poor

24 Jul 2025

George

The hotel is very dated and is badly in need of refurbishment. The pool area is pleasant but was constantly busy. I have been travelling for over 40 years and never have I seen people queuing to get a sun bed. The fact there isn’t enough explains it I suppose. One thing that really miffed me is a family left rubbish behind, pizza box, coke cans etc. The rubbish lay for over 3 hours before being cleaned up, not acceptable. We found, on occasion the staff to be rude and abrupt. On the positive side, the kiddies entertainment is excellent. Will we stay there again, not a chance.

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Kiran

Apartments big and clean , evenings entertainment bad suitable for toddlers only very loud music . Food was good but drink even water was not included in dinner , breakfast tea and juice was terrible juicec was either too sweet or watery . A main thing is that teens under 18 should be allowed in the gym if accompanied by an adult or if they have good prior gym knowledge as my son has been going to the gym for a year and has never been unsafe in the gym and knows what is safe to do and not but wasn't let in.dinner staff will force you to buy drinks even you are not ready to order. There was no commen area to sit where AC is we check out at 12cand flight was not until evening so just keep in mind there is not any comfortable area to sit in .The hotel is at hill be aware if can not walk uphill .

Leisure Family

10/10

Exceptional

14 Jul 2025

Ashleigh

Brilliant stay.

Brilliant stay as always. Perfectly clean, great staff and good atmosphere for kids and adults.

Will be back..for a 3rd stay soon.

Self

10/10

Exceptional

12 Jul 2025

Simon

Great range of food on half board. Friendly staff. Great for children including daily kids club. Umbrella for balcony seems to be reserved for those with medical need so more umbrellas please!

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Claudiu

The best hotel

Leisure Partner

8/10

Excellent

20 Jun 2025

Louise

Places close by to eat, drink and shop. However taxi's needed to get back from Los Cristianos centre as the hill and even the stairs up to the complex are massive. There is a shop on site as well as a spa, nail salon and hairdressers. Pool areas are nice, we used the lower pool as it was quieter and the last 2 days we got cabanas at Pool 3, which is good value for money in my opinion.

Leisure Family

4/10

Poor

18 Jun 2025

Carl

This is not a 4 star property. The rooms are very dated. They only change your towels every 3 days. Reception is unhelpful. Beds are poor. Pool is good tho

Leisure Family

8/10

Excellent

12 Jun 2025

Julie Ann

Staff very helpful and accommodating, Hotel offers a free bus service up/downhill to the beach front.

Leisure Friends

10/10

Exceptional

04 Jun 2025

ALAN

Lovely spacious 2 bed accomodation on the top floor of the Whitehouse.

Partner

8/10

Excellent

20 May 2025

Verified traveler

Good but improvements needed!

Lovely hotel with very pleasant staff. The evening entertainment needs improving, though! Not all guests are families with very young children. The adult guests are the ones paying the bill and there needs to be some quality acts for the adult guests too not just in-house staff entertaining toddlers every evening.

Business

8/10

Excellent

14 May 2025

Sheila

Great location. Spacious apart ..hotel.
Friendly staff!

Leisure Partner

10/10

Exceptional

11 May 2025

Adam

Very quiet for Tenerife

Self

10/10

Exceptional

08 May 2025

Neil

Stayed here for a week, and honestly? Not bad at all. The place is clean, the staff are friendly as hell, and the apartments are bigger than my student flat—kitchen, living area, balcony, the whole deal. Great if you’re not into cramming into a hotel room like sardines.

Pool’s decent, gym’s basic but usable, and there’s a mini-market on-site for when you’re too hungover to trek down the hill. Speaking of which… that hill? It’s a calf-buster. Be prepared to hike or rely on the free shuttle unless you enjoy cardio with your cocktails.

Only gripes: breakfast is hit-or-miss, and the decor is starting to look like it time-traveled from 2005. But for the price and the space? Solid value.

Pro tip: Ask for a room with a sea view—worth it.

Leisure Friends

4/10

Poor

03 May 2025

Geraint neil

The restaurants the food was very poor and yhe air conditioning was broken in the room

Leisure Family

10/10

Exceptional

26 Apr 2025

Kevin Leslie

I’ve been here a few times and it always is pretty consistently good properties a little bit tired

Self

10/10

Exceptional

23 Apr 2025

Vicki

It was great

8/10

Excellent

23 Apr 2025

Alexie

Great hotel - lovely large, clean rooms (we had a duplex apartment). We paid extra for a sea view but, in hindsight, I wish we hadn’t as it’s too far from the sea to really enjoy the view and lower rooms had much larger terraces.
We didn’t eat at the hotel so I can’t comment on the food.
The location is ok - plenty of bars and restaurants nearby (definitely visit La Pepa market!). However, it’s a big walk up from the town itself. We hired a car so it wasn’t a big issue, and taxis up the hill were plentiful and cheap.
Our only disappointment was that on our final day (Wednesday) we had to leave the pool early so they could set up for the fiesta night, which meant we couldn’t find any other sunbeds to enjoy our final day.
Other than that, we were really happy with our stay. The staff were all excellent and welcoming and the main pool was lovely and warm.

Leisure Family

8/10

Excellent

19 Apr 2025

ALAN

Lovely view of Los Cristianos, sea and Gomera!

Stayed here many times and still love it. Properties a little tired and could do with modernising but still nice. Staff strike on Thurs /Fri caused a bit of disruption and a made a lot of noise. Poor communication about this and Spa wasn't open to get a shower before we left!

Partner

8/10

Excellent

16 Apr 2025

Alan

The evening entertainment was to loud we could not hear are TV in the room in the evening it should be my choice if I want to be a part of it and not forced to listen to it

Leisure Partner

8/10

Excellent

11 Apr 2025

Agnes

It’s good for the price

It’s nothing fancy, but value for money. Really big complex, so very busy. Service could be better especially in the restaurant. You feel herded a bit. Nice touch is cava breakfast on Sunday. Also the free shuttle to the beach every day.
There are 3 pools, so nice to have quieter options, not just the main pool with the constant dance music.

It was okay for the few days we’re there and cheap in comparison to places around.

Friends_and_family Friends

8/10

Excellent

03 Apr 2025

STEPHEN GERARD

All good in the property and would use again , check in process was made hard work , I had already checked in online , then had to check in again at the property then had to go back after 4pm to finish the process and get my room key

Leisure Self

10/10

Exceptional

01 Apr 2025

Lynn

Excellent resort but justca shame its on a steep hill.......particularly when youve got tonpush a buggy

Leisure Family_with_children

10/10

Exceptional

30 Mar 2025

christopher

Stayed here a few times, always lovely apartments, Nit a fan of the €13 breakfast and the walk home each night but definitely get my steps in and cardio workout!

Leisure Self

8/10

Excellent

27 Mar 2025

charlie

Great hotel

This hotel is probably one of the best hotels I've stayed at in Spain. The studio room I booked for 3 nights was incredibly affordable and had a great view of the pool and town below. There was a free bus transfer to the beach every hour, which I didn't know about beforehand. On site there was a small supermarket, a salon, and a restaurant. If there small on site shop doesn't have what you want, there's several shops within a 10 minute walk down the hill which sells most everything else.

The two single beds were very comfortable and the room had its own water heater so I never ran out of hot water for the shower.

They held events nightly around the pool and you could take part in person, or from your balcony. But the sound proofing was very good on the balcony door so if you don't want to hear it, you don't have to.

The only issues I have are small ones. 1) the knifes in the kitchenette need a good sharpen, 2) the hotel is on top of a hill, so if you are planning on taking the 40 bus from the airport to the hotel, it's about a 15 minute walk up hill so it's not the easiest with bags, so a taxi would be a better idea. 3) while this property is family friendly, there were a fair few party goers. While this isn't a fault with the hotel, it's something to consider. Hence the 4 instead of 5 stars.

I would 100% stay in this hotel again in a heartbeat the next time I come to Tenerife

Self

8/10

Excellent

27 Mar 2025

Niamh

I was very pleasantly surprised with the Hollywood mirage hotel, and I would recommend it to everyone

Leisure Friends

8/10

Excellent

25 Mar 2025

Verified traveler

Lovely apartments but...

Lovely, professional reception staff. Evening entertainment could be improved. The entertainment finishes at 10pm and then silence!
Too much time spent on childrens disco with very little entertainment for the adults who are actually paying to be entertained.
Background music at the very least should be playing for the enjoyment of guests who are on holiday!

6/10

Pleasant

21 Mar 2025

Amber

Sewer smell in the property as well as in the corridor. The property had hair from prior customers on the bed. However Tenerife in general has our heart

Leisure Partner

10/10

Exceptional

21 Mar 2025

Noel

A very nice property with nice pool and sunbathing area and only a short taxi trip to the beach. Very reasonably priced.

Leisure Friends

6/10

Pleasant

20 Mar 2025

bev

The room was of good size but the bath panel was broken the zurcussi bath did not work and the door did not shut properly due to a screw missing. The bed settee was worn out and uncomfortable to sit on.

10/10

Exceptional

18 Mar 2025

Christopher

Lovely stay, we stayed for a few days and was nice and relaxing at hotel

Partner

8/10

Excellent

17 Mar 2025

Giuseppe

Beautiful property. Excellent front office service, walkable to beaches, restaurants,shopping & attractions. Accomodations roomy and well laid out, but does require updating. Finishes/furnishings worn & tired. Buffet restaurant provides options, but menu never changes. Restaurant service is hectic & disorganized. Menu stations, coffee stations require better. maintenance and quicker replenishing.
8/10, but could be 10/10 with some attention.

Partner

10/10

Exceptional

17 Mar 2025

Verified traveler

Amazing stay

Hotel is stunning!
The staff were so lovely and friendly and couldn’t be more helpful! Nothing was to much for them
Great location, big rooms and balconies and lots of amenities on site
Will 100% be returning

Partner

6/10

Pleasant

16 Mar 2025

Verified traveler

Great for families, but careful for over 60,s

The reception noted our email asking for a room near a lift and provided us with one as some blocks did not have lifts and meant carrying your cases up flights of steps. Not recommended for a quiet restful holiday and for people with walking difficulties. Great free transport down to beachfront where it was lovely and flat. We expected a few children holiday week but all four weeks full of them wasn't what we wanted. Entertainment team worked really hard but limited room with only 12 tables let it down. Not a hotel for us late 60's.

Partner

10/10

Exceptional

14 Mar 2025

Lynne

Booked a 2 bed apartment which was clean and very spacious. Pools and social areas all very clean and well presented. The only thing that lets the hotel down is the food. Food tasted great but even when going in when it just opened it was mainly cold. From reading previous reviews we found the microwave which rescued the food, although this really shouldn't be necessary. Having said that, would recommend the hotel as a whole.

Leisure Friends

8/10

Excellent

14 Mar 2025

Peter

Good facilities,hotel food not great but can eat out easily,pleasant stay.

Leisure Partner

10/10

Exceptional

12 Mar 2025

Tina

Hotel was lovely and just what we needed for a 4 night stay although would stay longer. Staff were friendly & helpful. Rooms were clean. Short walk to bars & shops. Pools & pool areas were nice. Would stay again

Leisure Family

10/10

Exceptional

12 Mar 2025

Olena

Very good

6/10

Pleasant

10 Mar 2025

Deborah L

Staff were great to deal with!! They go above and beyond to assist you. The building(s) really need some TLC.

Leisure Partner

10/10

Exceptional

09 Mar 2025

Fiona

Lovely hotel spacious 2 bedroom apartment

Leisure Family

10/10

Exceptional

06 Mar 2025

Linda

Enjoyed our stay friendly staff. Spacious clean apartment with good balcony. Very good breakfast choice but hot food not the warmest. Hilly walk back from main strip, but we were aware of this , however hotel bus provided if required.

Leisure Partner

8/10

Excellent

05 Mar 2025

Natalia

Room and bathroom need refreshment. You can hear every sound from other rooms. Very noisy in the evening. Sauna additionally payed.

Leisure Self

8/10

Excellent

04 Mar 2025

Rishi

It was disappointing to see that the rooms didn’t have drinking water

6/10

Pleasant

02 Mar 2025

Verified traveler

60% satisfied

Stay was ok, wasn't able to check in the first day due to flught issues had to come in the following day, tried to see if a night unused could be refunded but no all booking fees was charged. The room came with a 2 single bed when its just one guest instead of a Queen size bed. The lodge environment smells of cleaning detergent not very good for someone with breathing issues.
Food was just ok nothing spectacular.

Self

6/10

Pleasant

01 Mar 2025

Deborah L

The staff are very friendly and accommodating, went above and beyond to assist us during our stay.

The overall property really needs some TLC, this is something that needs to be rectified by ownership, owners need to reinvest $$ back into the property.
The rooms really needs to be updated with paint, plaster, tiling, new beds, new sofas, etc.

Leisure Partner

10/10

Exceptional

28 Feb 2025

Margaret

Loved it will definitely be back , great atmosphere friendly spotlessly clean

10/10

Exceptional

26 Feb 2025

Verified traveler

Great hotel and was upgraded on arrival, some issues with a faulty shower but other than that amazing place.

Friends_and_family Family

2/10

Poor

22 Feb 2025

Katarina

One advice - AVOID THIS HOTEL

This hotel has its best times well over.
Outdated rooms, furniture and equipment are not its biggest problem though.

The \"cleanliness\" is appaling. I have never seen a hotel room this unkempt and filthy. No surprise it's a paradise for cockroaches - the one in our bathroom was a really good size.
Housekeeping is non-existing in this \"hotel\" (hostel would be more appropriate although I think that even hostels have better hygiene standards than this \"4* hotel\"). I think the housekeepers just wipe all rooms and floors with one and same mop/cloth as after the \"cleaning\" (occurs once a week) there were even more varieties of hair and dirt than before (I initially cleaned the room myself (and especially the bathroom) after our arrival as it was not possible to stay there otherwise) so I had to clean again after the cleaners' visit.

Having seen other reviews with exactly the same theme, I understood that complaining was futile.

Even my two sons (11 and 10) who are certainly not the tidiest people in the world noticed the dirty bathroom sinks and kitchen counter shortly after we arrived.

Nothing could ever outweigh this.

Besides this, the hotel is old, half of the furnite is broken or falling apart, staff at the reception are superslow and not very helpful and the bathroom was really small (and sooo dirty!) considering the size of the whole room.
Beds on wheels are just a cherry on the top of this disaster mirage.

Leisure Family

6/10

Pleasant

19 Feb 2025

Peter

Very poor breakfast.

Overall it was comfortable with a spacious apartment and a nice terrace. There were sufficient sunbeds by the pools. The free shuttle bus to the beach was useful as it's a steep clime back to the hotel. However the breakfast was a bun fight, constantly running out of cups, plates, food, drinks, the cooked food was cold. It was positively dangerous by the hot water ern as it was flooded and was an electrical extension in the water !

Partner

10/10

Exceptional

17 Feb 2025

Geraldine

Lovely , but location wise very uphill

10/10

Exceptional

12 Feb 2025

Darrell

Friendly and helpful staff, clean rooms really good sized and well equipped. Beds very comfy. Good pool area, bar prices good. Free bus to and from beach with friendly drivers. We would definitely stay here again.
Thank you
Darrell & Sarah

10/10

Exceptional

11 Feb 2025

Anne Marie

Excellent no complaints

Friends_and_family Friends

10/10

Exceptional

10 Feb 2025

Esmat Zerin

We had a great time over there. Nice apartment

Leisure Family_with_children

8/10

Excellent

09 Feb 2025

Verified traveler

A nice, safe hotel.

Lovely hotel but the late check in and early check out times need adjusting to match other hotels. 5 pm is very late and 11 a bit early!

10/10

Exceptional

09 Feb 2025

neil

We stayed for a week and absolutely loved it. The staff were extremely friendly and helpful and the Hotel itself was so clean with lots of facilities. The apartment was really spacious with an open plan kitchen diner lounge area. Again all very clean and welcoming. The food in the hotel was really nice and plenty of choice. Would highly recommend a stay for either a couple or family.

Leisure Partner

6/10

Pleasant

08 Feb 2025

Josephine

Room was very nice studio apartment. Beds comfy, shower poerful. We were in a low down apartment with no view and didnt get the sun. Nice terrace with table, chairs and sunloungers but pointless as in the shade all day.

Leisure Partner

10/10

Exceptional

03 Feb 2025

Jeanette Marie

We stayed at Hollywood Mirage for 3 weeks - working & holiday. Room was really good (had a duplex 1 bedroom apartment) had all we needed and a fantastic view out to sea. Reception staff very helpful. Pool staff great (went to pool 3) little bar at pool 3 was really good. Our lady who cleaned our room was fantastic - a very lovely stay

Business_and_leisure Partner

8/10

Excellent

02 Feb 2025

elizabeth claire

Lovely hotel, quite dated now, needs a little tlc. Amazing views from hotels. Crazy hills but already knew that breakfast was ok, could have done with being warmer. Few activities around the pool. Very very quiet in the evenings.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Catherine

Good facilities, friendly reception & everything needed in the appartment

Leisure Partner

8/10

Excellent

28 Jan 2025

Kay

A short but pleasant stay

Our accommodation was lovely and spacious with great views of the pool, sea and glorious sunsets.
The staff were mostly pleasant and helpful - but there wasn’t a lot of information given at the check in (it was quite busy though ) and we were chastised by a member of the dining room staff for not having a room card at dinner (which it turned out we were not given - in error - at check in )
Also, we didn’t know about paying extra for the barbecue menu on Wednesday night….which we would have been happy to do… but we had chosen from the regular menu before we realised there was an option.
We discovered that there was a microwave for guests to use to reheat their food (which was sometimes a little colder than I would have liked) but not til day 3. The dining room staff could be a little more informative and helpful.
One or two staff stood out as being very customer friendly - one of the bar men that served us lunch on our first day, and the reception staff who handled enquiries very efficiently.
Overall, there was a relaxed and friendly atmosphere - many guests we met have visited on previous occasions and they were very happy to return.
The complimentary bus service to the beach was excellent and there was nightly entertainment. After dark it was quiet and we were not disturbed on any night.
I would return to this hotel - and enjoy it even better now that I know the rules!

Friends_and_family Friends

8/10

Excellent

25 Jan 2025

Verified traveler

Good stay at Hollywood Mirage (Jan’25)

We (couple late-20s) had a good stay at Hollywood Mirage at the end of January (four nights), the hotel is cheap and cheerful. The hotel is at the top of a large hill and a ~15/20 min walk from the beach, we didn’t mind this but something to be mindful of. The grounds were easy to get around and the ‘basic’ room was a good size with all required amenities (bath towels, kitchen utensils, fridge freezer, iron). There was an extra cost for use of the safe. We booked a room with a Queen Bed but this turned out to be two big-single beds pushed together (we were hoping for a single queen mattress), but this wasn’t too bad for four nights. Three pools to choose from, all of which were well maintained. There is an extra charge for pool/beach towels (we bought our own). Staff were friendly and pool side entertainment was good. Parking is free on the streets surrounding the hotel. There is a supermarket on site or just down the road, we opted for no food/drink included and instead made use of the kitchen facilities in the room when eating/cooking. Would recommend for a cheap trip away and would recommend getting a car to explore the area.

Partner

8/10

Excellent

23 Jan 2025

Gianluca

Very shaded areas/ rooms

Leisure Partner

10/10

Exceptional

21 Jan 2025

Scarlett

I had such a wonderful experience at this hotel! The location and views are truly beautiful, which made my stay even more enjoyable. The food on the property was fantastic, and I loved how close it was to exciting places like Siam Park, Jungle Park, and the beach. Being near the center of Los Cristianos meant there was always something to do. I also appreciated the peaceful evenings, which allowed me to relax and unwind. I can't recommend this hotel enough; I’m definitely looking forward to booking another stay soon!

Leisure Partner