Name: Ona Beverly Hills Suites
Address: Calle Rodeo, 9, Arona/los Cristianos, 38650, ES

8/10

Excellent

23 May 2026

Nicola

Clean and spacious apartment. Was quite a trek with the cases.

Friends

10/10

Exceptional

12 May 2026

Anthony

Large rooms well equipped and comfortable with air con

Friends_and_family Friends

10/10

Exceptional

12 May 2026

David

Always a good stay up a step hill but Ok if you can manage

Friends_and_family Friends

6/10

Pleasant

05 May 2026

John

We were self catering but found the kitchen lacked a number of items you would expect. Only one small saucepan and then a giant pan which you could prepare a meal for ten in! More medium sized saucepans required. No peeler for fruit or veg. Could have done with a pair of scissors. Only three of everything..cups, plates etc which was ok as there was just the two of us, but there were only three wine glasses and three small whisky size glasses. Needs some taller glasses for long drinks such as a g & t with tonic! We got by, but the worst thing is unfortunately the lovely balcony overlooking the sea. The view was great but unless you enjoy sitting out all day in the boiling sun then the balcony is a no go area as it is far too hot. Now that could be simply fixed with a parasol to give relief from the sun, but Reception confirmed it was not Company policy to supply a parasol, with an excuse of \"safety\" being a reason for not supplying one. On pointing out numerous apartments had parasols the response was they are privately owned. Safe for some but unsafe for others??? In Tenerife and any hot country, the sun is not your friend and unfortunately without provision of shade means we will not be back and would not recommend this for those who do not wish to \"bake\".

Partner

10/10

Exceptional

25 Apr 2026

Helen

Lots of steps to many rooms. Limited cooking pots/utensils. Spacious room . Was quiet whilst we were there .

Partner

6/10

Pleasant

30 Mar 2026

Susan

We had 2 single beds in the bedroom which was like sleeping in hard boards we then slept on the sofa bed every night which was a chore making every day and again very uncomfortable
We were meant to have maid service on the 3rd day but nobody came

Partner

6/10

Pleasant

29 Mar 2026

Hetal Harish

Cleaning were only once a week which means rest of the time you have to do it. Pool water was way to cold, tenis court lights very out service, room access cards were jot working, property is in very hilly area so its not for everyone

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Jennie

We didn't have breakfast this time but we have on previous visits. It is clean, a lot of variety

Partner

10/10

Exceptional

10 Mar 2026

Paul

Nice height to allow for a panoramic sea view. Nice sized balcony too. Check in very friendly, and got to the pool early awaiting our room. Room a very good size, furniture a little dated but A/C was brand new

Partner

10/10

Exceptional

09 Mar 2026

Michelle

The hotel was st the same standards as previous, location, value for money and staff friendly and helpful

Partner

8/10

Excellent

07 Mar 2026

Barry

Yes, once we were moved into a seaview apartment which we had paid for!!!

Partner

10/10

Exceptional

06 Mar 2026

christel

Loved my stay here. Reception team is wonderful really friendly and helpful. Had a few chats with them. Breakfast was great would have loved real coffee npt from automat but that’s a tiny thing. Room a little dated but comtable and missing nothing. Shower powerful and plenty of hot water. Pool lovely and always a chair. Would definitely visit again!

Self

6/10

Pleasant

03 Mar 2026

Michelle

Requested a ground floor pool view room, I know requests can’t be guaranteed but we had lots and lots of steps to get to our room and our view was a brick wall

Partner

6/10

Pleasant

28 Feb 2026

Dawn

room clean dated. bed rather uncomfortable used duvets in cupboard to make a mattress topper. all staff were kind friendly helpful.

Self

10/10

Exceptional

24 Feb 2026

Sudip

Helpful stuff, good breakfast, good amenities

Family_with_children

8/10

Excellent

17 Feb 2026

Keiko

It offered a clean room and staff were all friendly. It is located about 3 min walk to grocery stores and several restaurants. THe area is quiet..

Partner

8/10

Excellent

02 Feb 2026

Wu

The apartment/room was clean and spacious. Very quite as we asked. All staff except one male member in reception were very nice and helpful. Food was good but need a few minutes walk to a nearby hotel for the dinner, which was not expected.

Leisure Partner

6/10

Pleasant

20 Jan 2026

Sarah

The eggs were cold and hard and the tables weren’t cleared.

10/10

Exceptional

18 Jan 2026

Anthony Peter

Excellent stay at the Ona Beverly Hills Suites.
Spotless room, grounds, pool area. Very friendly and welcoming staff. Very good breakfast, plenty of variety.
A big mention to Brigada, the lady who works in the courtyard restaurant area. Hopefully I’ve got her name right! Very nice lady, as are all the staff we came across. Definitely recommend and will return.

Leisure Partner

6/10

Pleasant

17 Jan 2026

Jennifer

Staff in all areas of hotel were amazing! very friendly and helpful. Will be visiting again very soon.

Leisure Partner

8/10

Excellent

08 Jan 2026

Rachelle

The breakfast wasnt the best. They seriously lacked staff which wasnt the staffs issue at one point the food was running out, there was no plates/cups or culterly which should have been kept stocked up

Leisure Family

10/10

Exceptional

07 Jan 2026

Matthew

Breakfast was fine. Rooms could do with the wood being updated from pine fittings as it looks dated. Bed was quite hard and an oddly positioned bedside table meant the headboards were offset from the beds. The kitchen facilities were excellent though.

Self

8/10

Excellent

06 Jan 2026

Derek

Had a good time every thing was okay cooked breakfast could have been hotter

Leisure

8/10

Excellent

06 Jan 2026

Lorna

The breakfast was never warm food not replaced when dishes were empty. No cups plates cutlery at times and when requested told they were getting washed. Lack of staff and some very rude. Toaster was very slow Lack of tea coffee machines for numbers of clients. Rooms are tired bedding and towels are clean as was apartment. Beds are comfortable. Bar shutters put down at 9.30pm and bar didn’t close till 10pm. Lack of staff throughout the resort

Leisure Family

8/10

Excellent

05 Jan 2026

Bernadette

The staff were nice, the room was cleaned once in our 5 night stay and was cleaned well . The overall was lovely but if I were to critique anything, I would suggest more staff at breakfast! They worked very hard but ran out of crockery every day so was a bit chaotic however food was a good standard. Also when I asked for a room towel was told there would be a charge! 2 bath towels and 1 hand towel changed every 3 days seemed a little harsh to wash your hair and shower for 2 people . Staff all work very hard!

4/10

Poor

05 Jan 2026

Karen

We found someone else's dirty boxer shorts and socks. I reported it to reception they didn't care. Very unhygenic Breakfast cold, never enough cutlery. Staff not welcoming. Staff unfriendly. Room only cleaned once in 5 days. Not acceptable very dissapointed.

Leisure Friends

10/10

Exceptional

19 Dec 2025

Mr Mark L

Hola, just to say, we had a great stay and time at Beverly Hills hotel, room was lovely overlooking the top pool, as requested,
Reception staff were friendly and professional as always, especially Dominique who couldn’t do enough for us, and went the extra mile with room allocation, muchas gracias,,,,,

6/10

Pleasant

18 Dec 2025

Vaishali

Breakfast was simple, with lots of options, but was not consistent in quality

Leisure Partner

10/10

Exceptional

16 Dec 2025

Barry

4th stay here this year.Love the place.Rooms are great, location excellent for us,and the staff(especially reception) are brilliant

Partner

8/10

Excellent

15 Dec 2025

Brendan

Nice place, bit dated but its very good, lot to do great gym, spacious, pool was cold, beds okay only.

Self

10/10

Exceptional

12 Dec 2025

Tony

Stay here all the time has everything you need for a great stay and good location

Friends_and_family Friends

10/10

Exceptional

10 Dec 2025

Keith

Absolutely spotlessly clean. Apartment was very comfortable with everything you needed in it. Well done to all the staff👏

Business Family

6/10

Pleasant

01 Dec 2025

Nikki

Nice apartment, clean and spacious. Good size balcony. Check in was efficient and easy. Key card kept breaking which meant no easy access through the gate closer to the apartment but a walk back to reception from top of the hill to sort , not ideal ! Good place for the money but too far up a hill to return.

Self

8/10

Excellent

24 Nov 2025

Nichola

Breakfast was lovely, evening meal was cold

Friends_and_family Family

8/10

Excellent

23 Nov 2025

Sarah

Great stay

Partner

8/10

Excellent

28 Oct 2025

Sarah

Single traveler- Lovely short stay at Ona Beverly Suites, the apartment was clean and spacious with all equipment provided for self catering.
Amenities close by, without having walk the big hill down to the beech! Friendly local town to walk around with plenty of good restaurants.
Thank you to all the staff, who were friendly and helpful and made me feel welcome and secure.

Leisure Self

10/10

Exceptional

28 Oct 2025

Barry

3rd time we've stayed here this year alone(and took many to remember previously)and already booked for 6 weeks time.we love the place.The rooms are spotless and the staff from reception to the cleaners and friendly and hard working.Yes,it's up a bit of a hill,but worth the work for the elevated views.Breakfast buffet is excellent!

Partner

2/10

Poor

22 Oct 2025

Michael Chalkley

Food variety was appalling, maybe answer my messages and you would know that already.
We looked out to a brick wall.
I complained via email directly to the hotel and at reception

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Keri F

Good-quality 3 star accommodation. Electrics in room could do with a check. Not suitable for elderly or infirm - too many steps. Otherwise, enjoyed my stay.

Self

8/10

Excellent

18 Oct 2025

Russell

Overall the property was great, the staff were fantastic the only problem was the beds they were very uncomfortable, we had to put the quilt on top of mattress so it was a little more comfortable.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Colin

I’d stay here again, it’s rooms are perfectly acceptable, the beds need better mattresses, there dated, but apart from that, the rooms are good. The staff are lovely, it’s clean and has everything you need. It’s a little walk to the beach, and the hills are not for the faint hearted, but taxis are always available, right outside.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Wayne

The suit was a bit dated but had everything and more that was needed. All staff from reception to cleaners were lovely

Partner

10/10

Exceptional

12 Oct 2025

Louise

Hotel reception was easy and quick, the staff on at the time were very helpful and polite. We checked in easily (doing it online makes it so much quicker)

Our apartment was beautifully clean and included everything we needed, our balcony overlooked the pool and gave us some lovely afternoon and evening sunshine all the way until sunset. Our TV didnt work but we phoned reception from our room and within 5 minutes the problem was rectified and there was english channels available too, which was really nice.

The facilities on site were very good, with 2 adult pools on different levels and a smaller children pool with a toilet next to each pool made it easier than going all the way back to our hotel room. The pools were both clean and refreshing on a hot day with lots of sunbeds available.

The hotel is located on a steep hill, but with a taxi rank a 1 minute walk away, getting back from a day out is very easy.

Overall we thoroughly enjoyed our stay and hope to be back again soon.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Rhona

I would not stay in beverly hill suites again in the same room ,we were on the road side and could not sit on our balcony because of noisy busses and other traffic, our door into appartment was also on main thoroughfare for maids etc with noisy trolleys. We have stayed before but in different more enjoyable suite in hotel.The check in was also very slow and after a long day ttratravelling it was a

Leisure Partner

10/10

Exceptional

06 Oct 2025

Jack

Very helpfull and friendly staff. Selection of pools. Large apartment

Friends_and_family Friends

6/10

Pleasant

18 Sep 2025

Christopher

Check in was complete, didn’t tell me anything about having to put a deposit on the A/C remote until i couldn’t switch it on when in room and unpacked, called reception and then was told… also had to sit watching a poor maintenance man try and fix the door as wouldn’t lock, and eventually it was fixed by a hotel guest in his swim shorts Watching him struggle

Leisure Friends

6/10

Pleasant

16 Sep 2025

Luke

I come to Tenerife a lot, and this is the first time at this hotel, check in ok, room had issues that after talking too reception twice I couldn’t be bothered with the other issues,
Won’t stay here again, a lot of better run facilities in the area…

Leisure Friends

6/10

Pleasant

05 Aug 2025

donna

The key cards were constantly not working . And locked out or in the apartment air-conditioning untit not working properly in sons room told maintenance never fixed

6/10

Pleasant

18 Jul 2025

Stephen

Grounds in the property well kept,rooms are a bit tired beds very hard,but in general it is what it is pool area nice.Recepton staff helpful.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Beth

Brilliant stay would return.

Great stay, lovely spacious and clean apartment. Two pool areas which were great, and helpful staff. Lots to do in the area, and short taxi ride from las americas

Partner

10/10

Exceptional

02 Jul 2025

Barry

Never get sick of this place!!

Stay here three times a year and love the place.Friendly, efficient staff who always try their best to accommodate my requests.Unfortunately some of the rooms are starting to look a bit jaded,but this certainly didn't affect my wonderful stay.

Partner

8/10

Excellent

23 Jun 2025

Anthony

Overall good but some issues with AC

Stay here many time a year as always good but this time we had issues with AC not working and dispite complaining took 3 days to fix but even then only 2/3 units were working so

Friends_and_family Friends

10/10

Exceptional

31 May 2025

Julia

Great

Business_and_leisure Self

10/10

Exceptional

31 May 2025

Julia

Always great

Business_and_leisure Self

8/10

Excellent

17 May 2025

Tami

The staff was friendly and the room very comfortable

8/10

Excellent

14 May 2025

Anthony

Good place to stay

Stay here all the time got all your essentials for a self catering stay

Friends_and_family Friends

10/10

Exceptional

02 May 2025

karen

Perfect stay

I had a lovely stay. I was in a spacious studio apartment.
My whole stay was perfect due to the accomodation, check in experience, every staff member\"s friendliness, professalism and helpfulness.
Would highly recommend.

Self

8/10

Excellent

02 May 2025

ALEX

4 day break

Lovely apartment , location no good if you have mobility issues , the hills are very steep. Very late check in 4pm , but the apartments were clean , good kitchen , pool was lovely with lots of sun beds , it was quiet .

Friends_and_family Friends

8/10

Excellent

30 Apr 2025

Gary

overall pleasant stay

2bed apartment great size. beds very hard. renovations to 2nd pool area had it closed and tiling going on from 8.30am outside apartment.

Friends_and_family Family

10/10

Exceptional

02 Apr 2025

Sarah Anne

Rooms were clean. Very private. All the staff were very heipful and friendly. Any problems would be put right straight away.

Partner

10/10

Exceptional

01 Apr 2025

Barry

Another Great Stay

Another absolutely brilliant stay! Spacious,clean one bedroom apartment with excellent views!Stayed here well into double figures,never disappointed!Staff are amazing!!!

Partner

8/10

Excellent

27 Mar 2025

Jean

Super endroit bien situé par contre appartement quelque peu désuet et lit divan lit inconfortable.
Peu d’accessoire pour se faire à manger
Mais dans l’ensemble l’endroit est très bien et nous recommandons.

Partner

6/10

Pleasant

26 Mar 2025

Michael

Good spot but very hilly and too many steps up to the apartments for someone with a disability charged 55 pounds extra for ground floor and there was 19 steps up to it

Leisure Friends

8/10

Excellent

11 Mar 2025

Nicholas

Good choice and a place I’d use again

Great staff, good accommodation and good location

Friends_and_family Friends

10/10

Exceptional

10 Mar 2025

Gary

Very nice hotel.

Friends_and_family Friends

6/10

Pleasant

07 Mar 2025

Moira

Okay but that's all

Breakfast wasn't up to much nothing was hot.We had to beg for a mug for our tea.The manager wasn't very friendly
all the other staff were very pleasant.The hand towels in the bathroom were really worn and thin.If the 24 euros for breakfast were included in the the price then I would have preferred not to have it.

Partner

10/10

Exceptional

01 Mar 2025

TREVOR

Feb trip

Very good. A fight on one night outside our apartment between a drunk couple .But all good otherwise
.

Partner

2/10

Poor

28 Feb 2025

Marie

Apartment looks good from outside but inside it’s in a terrible state of disrepair.. cockroaches running all over the kitchen area dishes utensils etc constantly.. when reported we were told that it was being fumigated however no sign of this upon re-entry to apartment!! When they were were still there we spoke to reception was told no housekeeping at night time.. next day at 4pm a housekeeper entered our apartment and left a can of bug killing spray.. dinner is offered as booking option yet it’s not served here it’s up 2 more hills to the Mirage.. stayed 8 times prior to this visit.. will not be back!!!

Leisure Family

10/10

Exceptional

21 Feb 2025

Hayati

Best stay Tenerife

We stayed here for 4 nights and it was absolutely great. Everyone were just so friendly and ready for help. Place was very clean and well decorated. The food was absolutely great. Definitely will come back here again and highly recommended.

Friends_and_family Family

6/10

Pleasant

27 Jan 2025

terry

Excellent reception staff. Up a very steep hill... excellent breakfast. Dinner options at another location up a very steep hill..food very poor there. Taxi from town 4.5 euros..trip down the hill navigating past lots of boozy bars.

Partner

10/10

Exceptional

24 Jan 2025

Maggie

Maria @reception was my favourite, helpful friendly, she made time to speak to me. I valued E103, my nest for 5 left vely days. Having requested a quiet location, it was perfect. There was no apartment above me, in fact the complex is designed this way. Wished that I was able to participate in the outdoor yoga classes. Wanted to check out the library though time was too short. There was a helpful, cheerful bar tender from Calandria & I loved how she ensured my cava glass was filled to the brim!
I liked the spacious interior of my apartment, cosy beds, plenty cutlery & hot water.
There could have been more crockery & it would have been useful if condiments like salt & pepper were supplied.

Leisure

10/10

Exceptional

15 Jan 2025

Verified traveler

Fantastic place and friendly staff

Partner

8/10

Excellent

10 Jan 2025

Eduard

Location - good! Eating - good! Service - good! Family apartment for good money.

4/10

Poor

21 Dec 2024

natalya

Spacious but very dated rooms. Uncomfortable beds and pillows. No cleaning service, only changed towels and emptied garbage ones in one week. I asked a gentleman at the front desk to provide me with softer pillows - never received any response. No elevator.

Leisure Family

2/10

Poor

21 Nov 2024

David

Check in easy however it isnt easy to navigate to your apartment.
Apartments look clean and presentable.
Aircon didnt work.
Tv didnt work i mean literally didnt work, not even 1 channel.
Iron stained my white shirt with rusty water.
Booked a sea veiw but had the side of another building to look at.
2nd day i received a letter on the door step which said neighbours Apartment was broken into while asleep. I quote from the letter \"You think you are safe but you are not\"
As a lone female with a child this scared me a lot.
3rd day had no water due to burst waterpipe.
Couldnt wait to check out..

Business_and_leisure Self

10/10

Exceptional

18 Nov 2024

Louise

Fantastic Mum and daughter birthday weekend!

My daughter and I went for her birthday weekend. We arrived late (after check in), we communicated with the hotel prior and this was ok. When we arrived we were greeted kindly. It was a very easy and smooth check in. All of the staff were lovely, friendly, happy and very helpful. We felt safe. The accommodation was basic but great and it had everything we needed, it was clean too. The shower and hairdryer was powerful. There was the option to pay for air con but we felt it wasn’t needed as it wasn’t summer months, however a fan would have been nice. We loved our apartment (A212) location facing the pool and near to the bar/breakfast area. The breakfast was ok, lots of choice. Unfortunately for the snack bar food they only offered one gluten free pizza, which wasn’t available. Cocktails were good tho. After checkout we could store our luggage and spend the day around the pool, we could also use their facilities to shower before we went home. Hotel location was good with lots of bars/restaurants/shops and taxi near by. We were very happy with our stay and would definitely recommend and go back again. Thank you!

Friends_and_family Family

8/10

Excellent

17 Nov 2024

Carl

The Beverly Hills Suites are well situated, clean and spacious. I had breakfast included, which was very nice, a good choice of different food.

Leisure Self

10/10

Exceptional

02 Oct 2024

Andrew Robert

Very nice

Leisure Family

10/10

Exceptional

26 Aug 2024

Paul

Superb Hotel

A fabulous 2nd visit for us at the Beverley Hills. There is only one downside, it is a hill climb from the bars and restaurants, albeit not far. The 2 pools are clean and plenty of sun beds. Staff were so accommodating and slick on reception.
Would definately stay again.

Friends_and_family Family

8/10

Excellent

03 Aug 2024

Gillian

The 2 bedroom apartment was very spacious and clean. Two bathrooms, one en-suite and plenty of hot water. Nice furniture with plenty of storage space in bedrooms and kitchen but beds were a bit firmer than we would have liked. Air con very effective and not too noisy. View over pool area and onwards to the sea was pleasant. Kitchen appliances good but poorly equipped for a self catering stay. However, reception were good in requesting the additional (essential ) items we requested and they did arrive promptly after a brief mix up with the room number. Nice pool areas, if a little small, tennis and squash courts, pool tables and games room. The indoor gym looked good but too hot to use it as air con didn't seem to be on. The exercise/ outdoor games instructor was enthusiastic. Good small supermarket within 50 metres and taxi rank within 50 metres. Several restaurants and bars within a few minutes walk and only 15 minutes walk to beach and other restaurants, 30 minutes to port for boat trips.

Leisure Family

10/10

Exceptional

03 Jul 2024

Verified traveler

Excellent hotel

Fabulous stay at The Beverly hills suites. Staff were so helpful. Lovely sea view apartment with a very large terrace. Would definitely stay there again

Self

8/10

Excellent

30 Mar 2024

michael

Nice room with soap, shampoo and body wash supplied, it even had an iron.
Didn’t like the check-in experience, the staff were totally controlling and you can’t get your room keys until the clock turns 4!!!! There were groups of us waiting in Reception and even ‘dagger stares’ did not work

Leisure Friends

10/10

Exceptional

25 Mar 2024

Julia

Fantastic as always, the calm
Oasis of white Spanish low rise apartments are beautiful with amazing hillside views of the sea. The staff are exceptional and friendly, especially Daniel on reception and nothing is too much trouble. I visit twice a year and would not stay anywhere else. They are constantly maintaining and upgrading the resort and the pools are perfect. Close to great restaurants and supermarkets and opposite the taxi rank. As nice walk down to the beach and busy resort centre takes just 10 minutes. I would highly recommend Beverley Hills Suites.

Leisure Self

8/10

Excellent

11 Dec 2023

Allan

Excellent but .....

Been going to Tenerife for years but this was our first visit to Beverly Hills Suites and to Los Christianos. The apartments are clean and well maintained with 2 lovely pool areas. Some of the loungers however are so saggy they need to be replaced. The location is quiet with some very nice restaurants, bars and decent supermarkets nearby. For us, it is located a bit too far back in the resort from the seafront where we had hoped to spend more time. The uphill trek from the beach and steps within the complex could be challenging for some.

Partner

10/10

Exceptional

25 Aug 2023

Philip

The apartment was spacious and clean with air conditioning throughout and the staff at the hotel were friendly and helpful.

Leisure Family

10/10

Exceptional

02 Aug 2023

James Robert

Very nice Hotel in a great location with friendly staff

Leisure Family

10/10

Exceptional

14 Jul 2023

Nicola

Nice and quiet

Family

10/10

Exceptional

15 Jun 2023

Wiktor

Been in rhis area before. No issues.
Friendly and helpful staff. Few minor hiccups but nothing to moan about.

10/10

Exceptional

05 Jun 2023

Beata

Lovely place to stay, very quiet area, walking distance to the nearest beach 25 minut, but if you like walk it's not a problem. You can always drive a car because around beaches it's a lot of space to park for free. Lot of shops and bars around. We had very nice apartment with separate bedrooms, own kitchen and balcony with the see view, plenty of wardrobes inside, iron , microwave, hairdryer, whatever you need. The only thing that could bevimproved is the accessibility to fresh towels. They are cleaning room very nicely every 3 days , so if you run out of clean towels until that time you are in trouble;) overall super place , definitely comfortable, clean and with a lot of parking space in front. I would definitely recommend!

Leisure Friends

10/10

Exceptional

26 Feb 2023

jacky

Spacious wonderful views

Leisure Partner

8/10

Excellent

08 Feb 2023

Karen Elizabeth

Really like it here. Rooms and furniture could be updated, but enjoyed our stay here. Clean and quiet with grocery, restaurants and shopping close by. The hill is a challenge, but we needed to get in shape, so by the end of our stay, we could conquer it with no worries!

Leisure Partner

6/10

Pleasant

11 Jan 2023

Janice

On arrival in apartment very dark no lights in corridor no loo paper the condition of kitchen needs replacing only one pan and frying pan bar closed 10.30 not as good as the Heights or mirage

Leisure Partner

8/10

Excellent

13 Dec 2022

Colin Reyburn

Towels changed every 3 days but the room wasnt cleaned properly in 4 weeks. Toiletries were not replace propery.
Ask for a sea view. The road outside is quite busy, so traffic noise with refuse bins outside on roadway.
Domt do the saturday BBQ... Not worth it.

Leisure Self

6/10

Pleasant

07 Dec 2022

Rajbir Singh

Exactly what you expect, had a good stay for the 2 nights I booked. Price was decent and you get what you pay for. The rooms coulr do with an update and it doesnt look like they clean the dishes as I found mould on a glass but other than that, it was great!

Leisure Self

10/10

Exceptional

17 Sep 2022

Christopher

Relaxed hotel and not far from beach

The apartment was clean and showers were really good. Customer service was great and the lady on front desk gave us a special offer for the breakfast which we took up. The breakfast was good. This hotel is great place to stay and is very relaxed. Also only 5 to 10 min walk to the beach. We have booked again.

Only one thing really to be improved is to replace spring beds with memory foam as if you not used to them it does hurt your back a bit. But I think it's just a thing with this country where they order spring beds maybe.

Friends_and_family Friends

10/10

Exceptional

07 Sep 2022

Matthew

Very clean property. Hotel staff are so friendly and it’s a walkable distance to restaurants and bars as well as the beach. Taxi rank just outside hotel.

Leisure Partner

6/10

Pleasant

31 Aug 2022

Verified traveler

The air con and safe didn't work. The staff didn't listen to us that we didn't want to use the safe anymore and have our refund. Instead, they insisted they'll ask someone to fix it. Tennis is expensive (€10/hr). No kitchen paper is not given.

Partner

8/10

Excellent

21 Aug 2022

Mark

Family trip to Beverley Hills Club

Had stayed at this hotel previously and always has a great time. Everything was great with the exception of no air conditioning in room H 15. Reported this a number of times and it never got sorted.
A fantastic family trip but spoilt by no air con

Friends_and_family Family

4/10

Poor

10 Jul 2022

alister

Arrived and got access to both rooms mid afternoon. Went for some food and arrived back at 2330 to find bed sheets full of termites. Did get transferred to another apartment, hotel manager was excellent but overall Excel Hotels were not interested
We did get upgrade but even then apartments need a good upgrade

Friends_and_family Family

10/10

Exceptional

26 Jun 2022

Alexandru

Nice place, friendly and helpful staff. Rooms are a bit outdated, but kept in good shape. Pool area is very clean and nice.

Leisure Partner