Name: Lakefront Apartments
Address: 26 Lake Esplanade, Queenstown, NZ

2/10

Poor

21 Jun 2026

Theresa

Arrived at the Apartments and we got double booked, so they moved us to another Motel up the road which was a lot cheaper than I paid for. The Lake View was thus non-existent and there was no bath. I would not want to book with them again in fear that I would get bumped. They could of have at least offered me a partial credit.

4/10

Poor

10 May 2026

Imelda

Unfortunately, I booked accommodation early March 2026 and received a phone call a week prior to going to Queenstown to advise they had overbooked. I then had to follow up a couple of days prior to leaving due to lack of communication. They stated they had sent confirmation of booking via email alas I did not receive until I reached out again!

They had organized alternative accommodation with their sister company - The Lofts which we were not happy with the accommodation due to lack of cleanliness, bathroom marks and stains, very old looking and doesn't even compare to the photos on their website. Money definitely needs to be spent to upgrade ... and clean under the cushions! There is a cherry on the top, the location is perfect and everything at your finger's tips, walking easy.

Very disappointed knowingly we had booked for that time being Mother's Day weekend.

Friends

8/10

Excellent

04 May 2026

Alison

Not many tv channels and connection not good.
Late checkin 3pm arrived and room still not ready. Good location.

Partner

8/10

Excellent

17 Feb 2026

Meg

Better than expected. Read the reviews and we were pleasantly surprised. It was quiet. Yes it needs some basic maintenance but had a great view. Close to town. We spent very little time in the appartment

Friends_and_family Family

8/10

Excellent

14 Jan 2026

Jackie

10 stars for the location and view. Close to town and right on the lake. The property was very comfortable and perfectly fine although a little run down. Overall a fantastic stay.

10/10

Exceptional

21 Dec 2025

Lisa

Perfect location for our very quick visit to Queenstown. Free parking and walking distance to everything.

Leisure Family

10/10

Exceptional

30 Nov 2025

Neil

Great location beautiful View...everything needed for a comfy stay

Leisure Family

6/10

Pleasant

16 Nov 2025

Gregory

Nice view of lake, and nice but dated apartment. Not as nice as the pictures. The location is excellent. Management of property tried to put us in dirty and awful smelling property until we threatened to file a complaint.

Leisure Partner

8/10

Excellent

16 Oct 2025

Karalea

Great location

Leisure Friends

4/10

Poor

03 Oct 2025

Tim

There were amazing views, close to town and the bed was comfy but that is where it ended. Door had a large gap in it and it was below zero and the heater didn’t work at all. The shower head fell off the wall and the soap dispenser had been thrown off the wall. The tiles at the door were loose. Everything had been fixed in a half hearted manner. The place was very dated and even the appliances and utensils were from the 1990’s. No way this was a 4 star … more like a 2 star

Friends_and_family Family

2/10

Poor

08 Sep 2025

Dan

Building condition was poor, the main ranch door windows had 2-3cm gaps around the whole frame. Sliders doors to balcony could not open and it looked like previous renters had used the side window to access the balcony. and the window hinges were also broken. This resulting window not able to open that well. The appartment is very tired and in need of a refit. would not stay there in the future.

10/10

Exceptional

22 Aug 2025

Scott

Beautiful outlook. Loved the separate areas from living to sleeping. Nicely presented. Very close to town. Easy walking distance.

Leisure Family

8/10

Excellent

20 Aug 2025

Dante

Good area and nice view

Leisure Family

10/10

Exceptional

08 Aug 2025

Gregor

Great location

Great location overlooking the lake.

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Moana

We have stayed before and would definitely return close walk to town on the flat, no hills

Leisure Friends

8/10

Excellent

19 Jul 2025

David

Great spot

6/10

Pleasant

08 Jul 2025

Sunil

This property was very dirty we had to ask for another clean, also in the booking telephone number mention doesn't exist.
Also took awhile to find reception as its next door, which should be mention in bold

Leisure Family

6/10

Pleasant

26 Jun 2025

Maggie

The location and the view were wonderful. The bathroom was great. Kitchen needs a bit of tlc. Our dishwasher didn’t work and the supplies of crockery and cultery were pretty minimal.
Fresh towels were delivered daily which seemed a little excessive, especially given the cleaning left a bit to be desired.

8/10

Excellent

23 Jun 2025

Parvati

Everything was good apart from the parking we had to do near the reception and walk to the house

2/10

Poor

21 Jun 2025

Sally

Payed for a premium room but didn’t receive this as apparently they were sold out. I booked 7 weeks prior and there was a room available when I booked. Didn’t get offered any compensation for this. Instead got a ground floor room. Bedroom window wouldn’t shut so my children were cold all night. Wifi terribly slow. Bathroom towel handle fell off in my hand. Was not even attached. Wooden stool had tried to be fixed using either a paper towel or toilet paper and hadn’t worked. Place was very clean though. Would never stay here again!

Leisure Family

10/10

Exceptional

13 May 2025

Colin

We had a three bedroom apartment due to our family size. Apartment was of a good size and well equipped. Great view overlooking the lake and location was just a short 10 minute walk into the centre of Queenstown.

Leisure Family

4/10

Poor

27 Apr 2025

Linda

Misleading pictures

The apartment did not look like what I booked! It smelled like old kitty litter. It was old and dated. The shower curtain was falling off, the hot plate wasn’t working but they did fix it. The master bedroom had no windows and was like a tomb. It was uncomfortable. Hotels.com should know this. It was nasty. It did have a parking spot and you could see the lake sort of. I expected a nice kitchen as well. I would never return

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Kaori

The view from living room is awesome. Enjoy spend time in the model.

Leisure Family

6/10

Pleasant

10 Mar 2025

Barry

Very tired and some items unserviceable

4/10

Poor

09 Mar 2025

Robyn

So many things not working. Very shabby. Poor points not working when overloaded. Generally very poor condition.

Leisure Friends

4/10

Poor

26 Feb 2025

Karen

Property in excellent location. I stayed there around 20 years ago also was looking forward to being back. Was disappointed with this visit and would not stay again. Maintenance shocking(broken chairs, toilet not flushing, carpet stretched with waves creating trip hazards just to name a few).

8/10

Excellent

19 Feb 2025

Perry

Great position , walking distance to town.

10/10

Exceptional

14 Feb 2025

Beverly

We were very pleased with our accommodations. Right near the water, able to leave the car right in front of our room and walk everywhere. After reading some reviews say it was 80s style interior, I was not sure what to expect but found it very clean and comfortable. Well supplied with towels every day. Wifi was a bit spotty but not like we used it often. Would definitely stay here again. Enjoyable stay.

Leisure Family

2/10

Poor

16 Jan 2025

Mark

A real shame. This property could be great if was looked after well. Great views and location but….. Absolutely stank to the point we had to leave the balcony doors open all night and day to bear being in there, cleaned poorly to the point of some things being really gross (the sheet were clean we will give them that) and very badly maintained. Hope that start looking after the properties but until they do avoid!

Business_and_leisure Family

2/10

Poor

09 Jan 2025

Ken

We booked a room with a nice lake view, but it was absolutely terrible and beyond disappointing. If I could, I wouldn’t even give it one star. The description of the property was misleading and included false information.

The building was extremely old, with broken windows that frequently let bugs in. The door lock was nearly broken, and we struggled to get in every time. The dishwasher was broken, filthy, and emitted a foul smell. The washing machine was also dirty, making it difficult to use. The carpets were disgusting, with dead insects scattered around, and insect remains stuck all over the walls. One of the bedroom lights was broken, and some bedside lamps didn’t even have bulbs. A small table was broken and dangerously wobbly. The kitchen drawers were falling apart, with front panels coming off. The toilet paper holder was broken, so the toilet paper was placed directly on top of the tank. The parking lot was narrow and extremely difficult to navigate.

The cleaning was completely inadequate, with dust accumulating everywhere. During our stay, we developed nasal issues and suffered from dust allergies.

Despite requesting the staff to fix the dishwasher and clean the carpets, nothing was done. The place was unsanitary and unacceptable. I wouldn’t recommend this hotel to anyone under any circumstances. Very disappointed.

Leisure Family

8/10

Excellent

04 Jan 2025

Bianca

Perfect location. The second bedroom was very dark with almost no window to open. Parking is very tricky if you have a big car. We had a Toyota highland and couldn’t park it, because there was a bigger car parked next to ours. Luckily they had extra spots available for the 3 nights we were there.

Leisure

4/10

Poor

26 Dec 2024

Laura

Oh gosh I really should read the reviews before booking here. Positives were a good shower and clean sheets. Everything else was a negative. Tired and dated and in need of a good clean of all walls, glass and skirtings. Absolutely disgusting

Leisure Family

8/10

Excellent

26 Dec 2024

Belinda

Great views and convenient location

Leisure Family

10/10

Exceptional

13 Oct 2024

Clinton

Great location, awesome view and full amenities

10/10

Exceptional

06 Oct 2024

Russell

Love the property in fact stayed there 2 years ago. Outlook over lake and mountains exquisite. Walking distance to town centre and free parking. Reception allowed us to park our car at reception after checkout, as our flights were later in the day. .The receptionists were very polite and cordial a credit to the establishment.

Leisure Family

8/10

Excellent

03 Oct 2024

Fiona

Apartment was spacious, with amazing views. Decor a little outdated but in good condition. No real parking except at motel next door so you have to carry your bags in. The parking is free however. Staff very helpful and excellent communication.

Leisure Family

10/10

Exceptional

30 Sep 2024

Carolyn

Great location and spacious apartment

Leisure Family_with_children

6/10

Pleasant

22 Sep 2024

Andrea

Two bedroom with kitchenette and ocean view. Older, not updated and wouldn't say well maintained - only adequately clean. Carpet old and believe it was that which smelled. I think. My husband and son fixed multiple things in the unit over the week. eg. Non-flushing toilet, closet door not opening / closing, drain on balcony clogged which with the amt of rain was a concern... We came in for ski vacation, rental SUV didn't fit in parkade so had to park down the street whole trip. Extra Parking was usually busy / tight as sharing with the motel, but they let us park there. Place is well located, so probably why priced how it was. We might stay again, but I would probably look around a bit for the price to be sure before I booked again. In my mind, I was paying a bit more for the lake / mountain views (outstanding), as I hung out a lot while the rest skied.

Friends_and_family Family

8/10

Excellent

22 Sep 2024

Christina

The car parking was tricky. Very narrow driveway. But once we parked things got better. I was on crutches so the stairs were a challenge. The bed were comfy and the apartment was clean. The views were the best part.

Leisure Family

8/10

Excellent

12 Sep 2024

Tania

Anazing view. Not too far to walk into town. Very generously sized apartments 😊

Friends_and_family Family

6/10

Pleasant

04 Aug 2024

Natalie

Booked two bedroom for 4 while another friend booked the same type of accommodation at the same time. My booking cost more but when we checked in we were told you’ve got the same type, “but you’re this way and you’re that way”. Our room was so small, dated, old, smelled funny and cold when we got in. My mates room was way bigger, new, second floor views and heated already. Not real happy and even my mate felt he gave us the wrong rooms….too late. Ripped off in the end.

Leisure Friends

10/10

Exceptional

21 Jul 2024

Matthew

Great views

Family_with_children

10/10

Exceptional

08 Jun 2024

Verified traveler

Great location on the flat, no hills to climb and only a short stroll from town, no issues walking home late at night as a family or lone female. Good lake view and very spacious accommodation with all amenities. Drove past the other hotels and apartments we had initially considered and at $50-100 per night's difference in price, the extra spend was more than worth it, would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

06 Jun 2024

Tracy

Great location.
Comfortable beds
Great amenities. Fully equipped
Nicely decided
Wasn’t expecting stairs - two levels but good separation between living sleeping
some doors a bit sticky and needs a towel holder in upstairs toilet.

Leisure Family

6/10

Pleasant

23 May 2024

Kylie

Great location

Leisure Family

8/10

Excellent

30 Apr 2024

sk

Like the location which is near to city .difficult to park in the apartment carpark

Leisure Family

10/10

Exceptional

29 Apr 2024

tracy

very convenience location close to everything. breathtaking lake view from living room. easy parking.
enjoyed the stay.

Leisure Friends

10/10

Exceptional

21 Apr 2024

Lee

All good except the bed, it was very soft and bouncy not comfortable at all

Leisure Family

8/10

Excellent

12 Apr 2024

Giyora

Excellent location. The apartment was big, clean and with fantastic lake views

Leisure Family

6/10

Pleasant

06 Apr 2024

Georgia

Amazing location !!
Very run down
Not serviced while there but did bring clean towels when asked.
Go into the motel next door to check in was abit confused when we first arrived.

Leisure Family

10/10

Exceptional

03 Apr 2024

Jason

Everything was easy and nothing was a problem great place

Leisure Family

2/10

Poor

26 Mar 2024

Ray

We did not stay at Lakefront Apartments! We were not contacted until we arrived in New Zealand that we had been bumped to their sister accommodation - The Lofts!
Communication was disgusting and although the people at the Lofts were helpful - the apartment had a leaking roof, no cutlery to chop or slice vegetables, no plug for the kitchen sink. On the last night we had no power due to the road works this was not told to us until we went to find out why we had no power!! Would not recommend ever! Why were we not at the lakefront apartments when our booking was made 8months previous?????

Leisure Family

10/10

Exceptional

18 Mar 2024

Maree

Great location, amazing view of the lake, only issue was the parking access but all good once we worked it out.

Leisure Partner

10/10

Exceptional

06 Mar 2024

Margit

We were friends traveling together and loved the spacious apartment with several balconies over looking the lake. The views were amazing. It was a quick 5 minute walk to the center of town. The only complaint we had was that the WIFI was barely usable as we were the furthest away from the office providing it.

Leisure Friends

8/10

Excellent

24 Feb 2024

Verified traveler

Queenstown family stay.

Pleasant overall stay. Loud location next to a Main Street. Size was good. Amenities good. Could use a thorough clean and update (carpets, bathrooms).

Friends_and_family Family

8/10

Excellent

24 Feb 2024

Verified traveler

Amazing view

Amazing view on the lake. Comfortable two bedrooms. If you plan to cook, there is only a single pan that is quite used. Good overall but kitchen lack of utensils

Friends_and_family Family

8/10

Excellent

16 Feb 2024

Sara

The apartment was great, roomy and very close to town. The parking was challenging and given the traffic it would have been helpful to have been forewarned. If we knew what to expect it would have been easier.
All the chairs and barstools were old and broken or worn out. Replacements would be a great improvement

Leisure Family

10/10

Exceptional

31 Jan 2024

Dalbir

Over all good.

Leisure Family

10/10

Exceptional

18 Jan 2024

M

Great hotel, great view and wonderful host

2/10

Poor

15 Jan 2024

Kristen

The images online were not representative of the properly which actually the lodges not lakefront apartments - it is in poor condition. Carpets a trip hazard. Leaking water through light fittings. No cooling in bedrooms. Slip hazard bathroom tiles. Quilt covers dusty. Would not recommend for the outrageous price - very disappointing property

Leisure Family

2/10

Poor

31 Dec 2023

Dianna

No reception, hard to find with poor signage. Poor management and substandard accommodation. Wouldn’t come again.

Leisure Family

2/10

Poor

14 Dec 2023

Dennis

We booked this suite 6 months out from our holiday. Then, 12 hours before we got on the plane, we got a one-sentence to say that the hotel was closed for maintenance, and they moved us to another \"sister\" apartment. The place they put us in would not have been our choice, but we had to take it because we had no warning. We checked this apartment while on holiday, and it did appear that guests were staying there. I would be very cautious dealing with this company.

Leisure Family

10/10

Exceptional

11 Dec 2023

Kate

This was a beautiful property. and felt like luxury. Very quiet. Would recommend for anyone to stay

Leisure Family

10/10

Exceptional

02 Dec 2023

Sandra

Awesome View

The view was amazing! Lots of room, very comfortable. The laundry in the room was a surprise bonus!

Friends_and_family Family

10/10

Exceptional

24 Nov 2023

Lisa

Great value for money for a central apartment in Queenstown containing all of the facilities that you need including parking. The road noise is a little noisey but expected considering the location.

Leisure Partner

8/10

Excellent

20 Nov 2023

Tim

So nice to have a full two bedroom apartment! It would be perfect once the boil-water notice is lifted but it's such an easy walk in to the centre of Queenstown it didn't really matter too much.

Leisure Family

2/10

Poor

14 Nov 2023

Joon

Crap service, crap property, not considerate , rude receptionist and hotel manager was not willing to understand anyone. Would not recommend to anyone.

Leisure Family

8/10

Excellent

22 Oct 2023

YUK YING

All good except old carpet.

Leisure Friends

10/10

Exceptional

17 Oct 2023

Megan

Great location, wonderful views and clean and tidy apartment.

Leisure Friends

8/10

Excellent

23 Aug 2023

Peter

Great location with lovely view of the lake

Leisure Family

8/10

Excellent

16 Aug 2023

Rajesh

worth it for a family

apartment is very good and i enjoyed my stay overthere. Would put 2 problems to this property, no reception, took me 45 mins to find someone who told me to go to the apartments next door and get my key.
Second problem, cleaning after the first night was bad, apart from that, great place to stay

Self

10/10

Exceptional

09 Jul 2023

Lisa Catherine

Really well set up ski apartment. More space than I expected, helpful desk staff, parking spaces are very tight, but excellent location. Very happy.

Leisure Family

10/10

Exceptional

25 Jun 2023

Henrike

We loved our stay. Great facilities and great location.
We would definitely book it again

Leisure Family

8/10

Excellent

06 Jun 2023

Stephanie

Great location and epic view. Water pressure was crap and car parking is trouble but apart from that will happily stay again. Definitely worth staying at

Leisure Friends

10/10

Exceptional

20 May 2023

Michele

An amazing view...beautiful well appointed property with everything needed. It was warm, plenty of heaters, blankets and electric blankets. Very quiet and car parking included. Easy to walk to town and leave the car here. Great value for money

Leisure Family

10/10

Exceptional

09 May 2023

Nicky

Magnificent view across the property,

Leisure Family

2/10

Poor

06 May 2023

Boon

Very old and tired property. Shouldn't be classified as an apartment. It's completely not the same as per advertised. The front desk person completely not concern about my complain regarding the apartment. Completely dishonest for the whole thing.
Rooms can't be lock. Some handles completely pull out. Rooms smelly. Construction happening next door and downstairs. It's totally unsafe for residents. Will never booked with Expedia again or stay at this awful place again.

Leisure Friends

10/10

Exceptional

28 Apr 2023

Chris

An incredible location. Amazing views

Leisure Family_with_children

10/10

Exceptional

25 Apr 2023

Lauren

Great view, lots of space, would stay again!

6/10

Pleasant

13 Apr 2023

Angela

Location fantastic, apartment was functional but quite dated & needed some work. Pillows very stained. Staff helpful and views are beautiful

Leisure Friends

10/10

Exceptional

11 Apr 2023

Elaine

The location is idyllic. Views from the apartment are superb. The apartment was very clean and well maintained. The amenities provided were excellent. Kitchen was well equipped with all the necessary gadgets for quick meal preparations. Beds were very comfortable. Will definitely stay here again on my next visit.

Leisure Friends

8/10

Excellent

01 Apr 2023

Michelle

Finding the reception was hard, but otherwise a very nice stay with some awesome views.

Leisure Family

8/10

Excellent

23 Mar 2023

Leola

Loved the location views and decor
Not so keen on the stairs to access our apartment
- difficult to get bags up

Leisure Friends

8/10

Excellent

16 Mar 2023

Glennis

This is waterfront so very noisy for traffic and very noisy from other units in the complex with doors being slammed. Does not seem to be double glazed.

Leisure Friends

6/10

Pleasant

06 Mar 2023

Ben

Property is good for what you pay for, but the parking is awful. The parking spots are too small for anything med size SUV or bigger, i saw many people park on the street (very limited) for that reason

Leisure Self

2/10

Poor

27 Feb 2023

Colin

Called Lakefront apartments, the office was in an adjacent property called Lakeside Motels

Leisure Partner

10/10

Exceptional

17 Feb 2023

David

Really nice apartments with great views

Leisure Family

4/10

Poor

21 Jan 2023

Stephen

Tired but great view

Very tired rooms with poor quality furnishings. Great view though

Friends_and_family Family

8/10

Excellent

21 Jan 2023

Craig

Good accommodation

Very friendly staff and clean rooms

8/10

Excellent

11 Jan 2023

gillian

Views are amazing. The two bedrooms with a kitchen and lounge is fantastic for a family or small group. Easy walking distance into town

Leisure Partner

2/10

Poor

10 Jan 2023

Dean

Awful place to stay. The property was not part of the building described (they use the same name across 3 different accomodation types). There was no checkin instructions. The receptionist was rude when we couldn’t find the location of the reception (in a seperate building to the hotel we had booked). Could not find the room way up the hill. This was because the room was in a block of units undergoing construction, surrounded by scaffolding. Dirty from construction. Heavy noises right outside the windows. No notice from reception. Avoid.

Leisure Partner

10/10

Exceptional

04 Jan 2023

Jem

Spacious and great view and i was able to check in early.

Leisure Self

6/10

Pleasant

14 Dec 2022

Nicole

Great view of lake and close the centre of Queenstown. But the unit is tired and the bedrooms cold and dark. We stayed in December so would hate to think how cold they are in winter.

Leisure Family

4/10

Poor

05 Dec 2022

Shelley

The cleanliness and overall state of the apartments is seriously lacking, considering we paid top dollar for our 3 nights. The bathroom in our first unit was dirty and the next was straight out of the 1970s, including a shower over the bath. Not ideal for anyone with accessibility issues and really not good enough for the price. The view in the front units is great, but you’ll need to clarify that you have a front unit if this is what you want. Overall, a bit disappointing.

Leisure Family

8/10

Excellent

18 Nov 2022

Wee Wee

Nice apartment with lake view and near to town centre.

Leisure Family

8/10

Excellent

15 Nov 2022

Graham

Enjoyed local atmosphere. Excellent food on site. Clean comfortable. Lovely view. Really enjoyed our stay.

Leisure Partner

10/10

Exceptional

10 Nov 2022

Krissie

Awesome property. Short walk into town (5 - 10 mins) but also quiet at night. Loved the bedrooms downstairs and lounge/kitchen upstairs. We had a balcony with the most beautiful view of the lake 😍

Leisure Friends

8/10

Excellent

28 Oct 2022

Brenda

Great location and views. A little dated dining chair repaired with a sharp nail on the seat. Toilet seat was loose from fitting which my husband repaired. Someone kept going into our outdoor area when we were out and cigarette butts left on the ground. Had to park at adjoining property.The views and convenience to the town city were the highlight.

Leisure Family

8/10

Excellent

15 Sep 2022

Verified traveler

Great view, good facility, beds were all really nice and had electric blanket. Had enough heating. Also has Smart TV. The only disadvantage was the car park- not recommended for big car owners, stiff and narrow entrance.

Friends_and_family Family

6/10

Pleasant

14 Sep 2022

Melody

The apartments are incredibly outdated
While clean, the bed mattress had rips all over it (which we knew because the linen doesn't stay on the bed) and was incredibly old and uncomfortable. the TV only \"works\" analogue but is grey and static the entire time so there's no point watching it.
Our particular apartment was up a lot of external narrow stairs so keep that in mind if you have a lot of furniture

The location though cannot be beaten.

Leisure Partner