Name: Oaks Gold Coast Hotel
Address: Gold Coast Highway, 2801, Surfers Paradise, 4217, AU

10/10

Exceptional

17 Jul 2026

Patricia

The staff were very very nice and helpful and the whole motel is lovely

Partner

10/10

Exceptional

06 Jul 2026

Craig

Nice hotel, large clean and comfortable rooms, well kept, straight opposite a tram stop, service station across the road, short walk to restaurants, bowling club and beach. Would definitely stay there again. Recommended.

Self

10/10

Exceptional

29 Jun 2026

Steven

Close to tranlink network

Self

6/10

Pleasant

16 Jun 2026

Kiana Louise

It was a big room. The shower was leaking or something because I walked into to a whole puddle. Other than that it was cool

Friends

6/10

Pleasant

26 May 2026

Phoenix

Great Location! Front desk staff were polite and friendly and resolved any qualms I had. Hotel is in a great location close to convention centre, casino and beach. Obviously due to the age of the property the room itself is tired with clunky wooden furniture that is showing wear and tear. The room is spacious, with a big modern tv and great ocean view , however the decor needs to be updated to keep up with the times of what a modern beach hotel should look like.

Family

10/10

Exceptional

21 May 2026

Ockie

All was good. Will go there again

Self

10/10

Exceptional

30 Apr 2026

Hayley

Even thou the property and rooms are older they've put carpet and new lighting in and it's clean and welcoming.. the tv in my room didn't work at all, the lady at the desk went above and beyond and came up looked at it then moved me rooms which was so much better as that room was quite an old tired looking room that had nothing done on it and moved me to a better room .. think they must be privately owned..

Self

10/10

Exceptional

15 Apr 2026

Peter

The shop's minutes away

Self

10/10

Exceptional

10 Apr 2026

Charlie

Excellent stay staff where very helpful rooms where clean 10/10 would stay again

Self

2/10

Poor

20 Mar 2026

Amir

Worst management

8/10

Excellent

12 Mar 2026

Mayuko

A beautiful unit with all facilities needed. Grat staff.

Self

10/10

Exceptional

22 Jan 2026

Robert

Yes

4/10

Poor

07 Jan 2026

Skye

Whole
Place smelt of mold

6/10

Pleasant

05 Jan 2026

Patricia

Could not fault the staff - they were very helpful. I did have some issues with the room not set up for three adults - as I had booked. Only one bed made up and only two towels supplied. That was a bit weird. I had to go down to the front desk and get the sheets + doona + towel myself, then make up the second bed myself. I don’t think I’ve ever experienced that before. Otherwise this place was ok. Smelt a bit when we first entered the room - a bit of a damp smell.

Leisure Family

10/10

Exceptional

03 Jan 2026

Dylan

I have always stayed at Oaks Hotels and they never disappoint. They really are some of the best hotels you can stay in. The staff are always incredibly kind, welcoming, and helpful, which makes every stay feel comfortable and stress-free. The rooms and facilities are consistently spotless and well maintained. I always have a great experience and would highly recommend Oaks Hotels to anyone looking for quality accommodation.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Rod

Delightful experience.
The service was exceptional.

Partner

6/10

Pleasant

19 Nov 2025

Emma

Room is a bit old, but clean and spacious. Location isn't close to many amenities like supermarkets or restaurants, so there are limited food options. Wouldn't recommend staying here if you want a quiet stay for business or with young family, had a raging party going on above my room in the hotel which made the ceiling shake.

Business Self

10/10

Exceptional

14 Nov 2025

stephen

Great staff

8/10

Excellent

10 Nov 2025

Odette

Check in was easy. Room was clean. Staff were very helpfu and friendly.

Leisure Partner

8/10

Excellent

02 Nov 2025

Rob

.

10/10

Exceptional

31 Oct 2025

Giovanni

Yes thanks very good

Partner

6/10

Pleasant

18 Sep 2025

Mark

2nd stay here. Price was good but charged $20 per night for car parking which is a bit rude when there is no street options where this is located. Also, on 2 out of 3nights there were no spots left when returning from dinner.had to ask staff to sort, they moved their own cars for us. The building has owners units and apparently they let friends in. We also had problems with the shower tap that made a huge noise unless you turned it to full which was like a firehose on you. maintenance man came up but couldn't fix, said he'd see reception about a room change, heard nothing from reception at all. Sorry won't be back.

Business

10/10

Exceptional

16 Sep 2025

Sam

Good

8/10

Excellent

13 Sep 2025

Maurice

Close to transport, most staff very friendly and efficient

Leisure

10/10

Exceptional

06 Sep 2025

Steven

The staff were very helpful & friendly
The room is clean with nice balcony views

Business Self

8/10

Excellent

01 Sep 2025

Andrew

Be careful if you need to park!

Nice hotel, be careful because if you want to park on site you need to book it at an extra $20 per day. I had to park a block away and move my car every 3 hours because the carpark was fully booked!

Business

10/10

Exceptional

25 Aug 2025

Rebecca

Perfect for public transportation

Leisure Partner

4/10

Poor

13 Aug 2025

Andrew

Repairs need doing badly

6/10

Pleasant

30 Jul 2025

Dennis

Although there was dining it was at a separate hotel and could not be booked back to the room. There was no gym facility either.
The other real bugbear was that there was no room service and when queried I was told that I had not requested it and it would cost extra.

Business Self

10/10

Exceptional

27 Jul 2025

Lucy

Fantastic location, easy access to transport, walking to shops and restaurants. Staff friendly and helpful.

Leisure Partner

8/10

Excellent

14 Jul 2025

Tony

OK for an older hotel … Limited walkable options for food & coffee … many better locations on GC

Business_and_leisure Self

10/10

Exceptional

13 Jul 2025

Sergio De

Excellent package with the flight. I would rate the hotel 4.5 out of 5 just for a few little things the hotel could improve to make it flawless. First, two of us with only 2 towels for 4 days is not enough: they don't dry as quickly especially if one has couple of quick shower per day. An extra pair of towel would be great. Second, only 2 sachets of decaf coffee. It would be nice to have a few extra sachets. Third, the shower head did not lock inlace properly. Fourth, the toilet door was quite squeaky, it needs some oil to avoid waking people up at night. For the rest, everything was excellent, the view stunning while feeding some visiting parrots on the balcony. Highly recommend this hotel.

Leisure Family

10/10

Exceptional

12 Jul 2025

Sun Mui

A stunning room with two balconies

We enjoyed our two night stay at Oaks Gold Coast Hotel. Rachel at reception provided exceptional customer services. The view was stunning and the one bedroom apartment was very spacious.

Partner

10/10

Exceptional

21 Jun 2025

Carolyn

Rachel on the front desk was amazing!!

Leisure

10/10

Exceptional

20 Jun 2025

samikshya

.

10/10

Exceptional

17 Jun 2025

Ming

Great location and Super spacey room. Wonderful view as well

Leisure Partner

10/10

Exceptional

12 May 2025

Bianca

Our favourite of all

Hands down our favourite place to stay!

Friends_and_family Friends

10/10

Exceptional

26 Apr 2025

Brian

good

10/10

Exceptional

22 Apr 2025

Dave

Nice clean hotel immediately opposite light rail station and short walk to the beach

Leisure Self

8/10

Excellent

08 Apr 2025

Tiana

There was a squealing sound all through the night at random times waking me up from the water plumbing if that wasnt happening would have been peaceful....

Leisure Self

10/10

Exceptional

30 Mar 2025

Kelly

Great staÿ

Oaks is one of my fav to stay. Lovely spa bath in room. Great staff. Transport pub shops all at ypyr doorway.

Partner

10/10

Exceptional

13 Mar 2025

Nicole

Comfortable beds, clean and tidy

Business

8/10

Excellent

06 Feb 2025

Elyse

Oaks is alright in a pinch

Customer service was good. Room was clean enough. Carpet deodedizer was strong and made us feel nauseous and itchy.
Water pressure made loud noises and woke us up.

8/10

Excellent

03 Feb 2025

Riana

All good

Leisure Family

10/10

Exceptional

01 Feb 2025

Linzee

.

10/10

Exceptional

24 Jan 2025

Stephen

Nice motel, easy to get to. Friendly staff.

10/10

Exceptional

05 Jan 2025

Antonio

The property was convenient to wherever you wanted to go to and the tram stop was right in front of the hotel. The staff were very helpful and friendly.

Leisure Partner

4/10

Poor

05 Jan 2025

Mark

Room cost $420, wasn’t ready until 4pm. Person on desk was not helpful, gave me car park key and told to wait. How long wait? Soon…..

8/10

Excellent

04 Jan 2025

Ian

I didn't like waking up at 3am to be evacuated
This was extremely stressful without any explanation as to why.. We couldn't get back to sleep and my wife wasn't happy. I think a free night accommodation will cheer her up

8/10

Excellent

03 Jan 2025

Sarah

Staff were really helpful and accommodating, would recommend to others.

10/10

Exceptional

31 Dec 2024

Shivneel

Excellent place to stay at. Best view

Leisure

4/10

Poor

05 Dec 2024

Jason

Was good on the first night, second night all night party and loud music in room directly below me, staff couldn’t do much as it is owned stay away from the vicinity off room 1416…..

Business Self

8/10

Excellent

06 Nov 2024

James

The only thing I would complain about would be the aircon and the tvs not working on foxtell

10/10

Exceptional

24 Oct 2024

Kerryanne

Loved it all

Leisure

8/10

Excellent

20 Oct 2024

Kam

The apartment was spacious and offered plenty of room to relax, which was a definite plus. The view was quite nice and added to the experience. However, the bed was very uncomfortable, which affected the quality of sleep. Cleanliness was just average—nothing too bad, but it could have been better. Overall, it was an okay stay, but there’s room for improvement, especially with the bed and cleaning standards.

Business Self

10/10

Exceptional

18 Oct 2024

Brett

Good location for conference stays

Business Self

10/10

Exceptional

18 Oct 2024

Jen

Last minute booking for 2 nights when flights were cancelled. Room was extremely spacious with large bathroom and seperate toilet. A little dated nowadays but would have been top of the range in its heyday. Lovely crisp linen bed sheets with 2 types of pillows to choose from. Room smelt a little musty (as older buildings tend to do) so opened the balcony doors to allow fresh air. Air conditioner quite noisy but able to turn off at night. We would recommend it.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Verified traveler

A beautiful view in an amazing apartment.

The staff here are so friendly, helpful and professional. Nothing is a problem for these guys and they do everything with a smile 😊.

I am staying here for a month and I could not be happier.

Leisure Self

2/10

Poor

01 Oct 2024

Deeba

Very poor service

One of the mattresses was covered with plastic sheet .My daughter slept on that bed and had terrible night. She was sweating and ciuld not sleep because of the plastic sheet covering the mattress. She told us the following morning. She was irritable and had headache due to lack of sleep and we had to return home early. We made a formal complaint at reception to Chelsea and still have had no reply.

I emailed to hotels.com 2 days ago and had no reply.
I am very very unhappy with the services .

Friends_and_family Family

10/10

Exceptional

27 Sep 2024

Orsolya

A

10/10

Exceptional

21 Sep 2024

Ben

Peaceful and quiet
Right near the trams at Florida gardens 10/10

10/10

Exceptional

15 Sep 2024

Trent

Worth it for a semi quiet weekend

Leisure Partner

8/10

Excellent

07 Sep 2024

Simon

Quick three night trip to GC. Hotel was nice and clean. Staff were friendly.
Had to go across to the hotel next door for dinner and drink. Felt a bit like I was using someone else's space.

S

Self

10/10

Exceptional

28 Aug 2024

Donald

The reception staff were extremely welcoming and friendly.

8/10

Excellent

25 Aug 2024

David

Great place to stay. Thank you

Leisure Partner

8/10

Excellent

19 Aug 2024

Ashley

I stayed at the property before about two years ago. Back then the service and facilities were immaculate. I went to check in at 1:30pm and the lady at the front desk was serving someone else. I waited and she looked at me and asked me to take a seat until she was finished.

She continued on to laugh with the other guest for the next 15 minutes. I walked back up asking if I could leave my bag so I could get some food (had been travelling for 2 hours to get to the property and didn’t want to wait for ages for her to finish).

She told me that she wouldn’t be long and to take a seat again. Honestly i was checked in after 30 minutes. Once I was checked in, she forgot to give me my room key. I had to come back downstairs to get my room key.

I went upstairs and there was hair in one of the rubbish bins. On the second day of my stay, I went downstairs and asked for a towel for the pool. The lady at the desk said they haven’t been delivered yet and to use the one from my room - for perspective, it was 1pm in the afternoon. I asked for a toothbrush kit as I forgot toothpaste and was told to get it from the front desk.

I went to the pool on my last day and the jacuzzi was tepid and not warm at all.

I think that customer service is so important especially if you want customers to return. Definitely was lacking customer service and basics of my stay. Unfortunately not sure I will be returning on my next stay on GC or would I recommend it.

Leisure Self

10/10

Exceptional

29 Jul 2024

Peter

Amazing views, comfortable bed and pillows. big tick from me.

Business Self

8/10

Excellent

15 Jul 2024

Jerome

Was a nice stay

10/10

Exceptional

27 Jun 2024

Tanya

Pleasant, room for improvement

I found the staff at check in and check out amazing.
The letdown was the wifi and the connection to smart TV. You have to use your own log ins to streaming services, which effects your family’s services at home. Also I was unable to connect to free to air channels at all.
The free wifi is unsecured (not password protected) therefore poses individual risks.
There weren’t any extra blankets supplied in the room.
I tried to call for room service as we arrived in the evenings. Unfortunately it is no longer a service offered or assisted with (regardless of advertising in the room).

Overall, a pleasant stay, a part from the above.

Friends_and_family Family

10/10

Exceptional

25 Jun 2024

sarah

Excellent would visit you guys again it was perfect cannot fault it at all.

Leisure Partner

8/10

Excellent

15 May 2024

Susan

A more quiet location being between Broadbeach and Surfers but convenient to light rail. Clean and comfortable room with plenty of space.

Business Partner

2/10

Poor

04 Apr 2024

Mark

This hotel is so outdated, tired and uncomfortable. Pay a little extra and stay elsewhere. Checkout is 10am, the 80’s decor has never been updated, the fridges are noisy, the bed uncomfortable, and there is no powerpoint to charge your phone. Also, the car park is lower than 2 metres, which is too low for most SUVs. Give it a miss. Quest should buy it and do it up.

Leisure Self

2/10

Poor

29 Mar 2024

Robbie

Paid lastminute.com for my room....payment was taken, was given confirmation online...arrived before close of check-in to find nobody at the desk, then a rude cleaner who said I hadn't booked a room, and when I showed them my details and began to record the whole incident as proof, the cleaner for some reason decided to call the police....the worst I've ever been treated by any hotel, and lastminute.com have still not refunded my money. Disgusting

8/10

Excellent

28 Jan 2024

John

I thought the room was well equiped, reasonably priced, spacious and having a balcony was nice. Our King bed was comfortable and the room had old style charm with a lot of wooden cabinetry and greenstone floor/ wall tiles. Very clean, staff friendly and helpful. We enjoyed our stay at the Oaks Hotel.

Leisure Friends

8/10

Excellent

27 Jan 2024

Verified traveler

Nice and Clean, good location with a tram station right out the front and the beach is a very short walk.

Partner

6/10

Pleasant

26 Jan 2024

Stuart

The room itself was fine. The problem was I stayed for two nights, the first with my partner, and the second with my daughter. I asked for a sofa bed for the second night and was told it was going to cost $59. Slight rip off.

8/10

Excellent

10 Jan 2024

Peter

The Oaks is old and tired but the rooms are large, clean and comfortable. Spacious bathrooms and a spa.

The only negative was booking through wotif. I will never do that again as they were totally inflexible and when I wanted to lengthen my stay by 1 night by getting their 2 nights earlier and leaving a day earlier they refused to assist at all and refused me to refund me a single cent.
I therefore booked my first 2 nights directly through another hotel. I will therefore b never book through wotif a gain. What a terrible rip off it is. I have referred the matter to Fair Trading so hopefully I will ultimately get some money back.

10/10

Exceptional

06 Jan 2024

Robert

Do yourself a favour - stay here

I absolutely loved this property. The staff were beyond friendly and helpful at all times, the room with views toward the ocean were incredible. The rooms are a great size with loads of amenities. If you want TV or on demand, this is the place they have heaps of channels and movies all free. The only slight criticism I would have, and that could will be a personal choice, I found the bed a little soft, I like more firm mattress. But that is literally the only thing that I can say that is not five star.

Self

10/10

Exceptional

06 Jan 2024

Robert

Excellent

Leisure Family_with_children

4/10

Poor

15 Dec 2023

Tracie

One step up from a budget motel in terms of service, won’t be back

Business_and_leisure Self

8/10

Excellent

22 Nov 2023

Damien

Good

8/10

Excellent

10 Nov 2023

Lohith

Good hotel & exceptional receiptionist

6/10

Pleasant

20 Oct 2023

Viktor

We were told that we could have a late checkout, only to be called and woken 5 minutes before 11am and told we have 5 minutes to vacate. Then we were charged a late fee!!!

8/10

Excellent

12 Oct 2023

Chris

Good value for money.

8/10

Excellent

20 Sep 2023

Melissa

The bathrooms were beautiful. Great spa, great shower. PowerPoint locations extremely inconvenient especially for elderly (right on the bottom of the ground and under objects that are hard to reach and need moving). Also our rooms weren’t cleaned on day two, our towels weren’t replaced we had to ask for new towels. And for ten minutes at approx 8pm last night there was plumbing noise and drill noise above our head. The view was beautiful and so was the room. The spa bath has a drip that needs a plumber. Needs maintenance and consideration for power usage. Otherwise enjoyable stay

Leisure Family

8/10

Excellent

23 Aug 2023

Farhang

Very clean and comfortable. But there was not glasses in room . No coffee or sugar also no coffee shop in facility . Also there was 40$ charge for 2nights car park 1$ extra charge for security

Business_and_leisure Partner

8/10

Excellent

21 Aug 2023

Denis

Check in staff were lovely. Dining options very limited within easy walking distance. The one recommended around the corner was very ordinary, bar staff would rather talk and laugh constantly with a few regulars than give us any hospitality. One shabby drink and then left. TV in room wouldn't tune in, mould a big problem in the bathroom.

Leisure Partner

10/10

Exceptional

07 Aug 2023

Julie

Will stay here again

Leisure Partner

8/10

Excellent

08 Jul 2023

Scott

The view of the ocean from our room was beautiful

Leisure Partner

2/10

Poor

28 Jun 2023

Raymond

Tired, old and worn out with staff who couldn’t care less about their guests. A truly pathetic hotel.

Leisure Self

10/10

Exceptional

10 Jun 2023

Sam

great stay with an amazing view

Business_and_leisure Self

10/10

Exceptional

04 Jun 2023

Wayne

Great amenities highly recommend. Special Thankyou to Lokesh who kindly gave us his car spot as there was no parking spots left due to fireworks in Gold Coast. He generously offered his car park as I have young children. Best customer service!

Leisure Family

10/10

Exceptional

04 Jun 2023

Puneet

We booked it last minute for our long weekend. Very happy with the room and ambience. Definitely recommend.

10/10

Exceptional

30 May 2023

Grant

The view from the room was great, ample balcony to sit and watch the sunrise.
The light rail is right out the front

Leisure Partner

10/10

Exceptional

22 May 2023

JANELLE

Exceeded expectations

Fabulous location and friendly and welcoming staff on reception.

Partner

10/10

Exceptional

16 May 2023

Mike

Well located clean property, awesome staff! Walkable distance to Surfers Paradise and beach. Just 1 min form the Tram G line. Recommended

Leisure Partner

10/10

Exceptional

16 Apr 2023

Ethan

A great spot on the highway, just next to the tram station. Staff were friendly, helpful and made check-in and check-out very easy. Bed was soft and comfortable and the bathrooms were more than suitable. Very easy to change any bookings with some great communication. Only downside was that the pool wasn’t open. Will be staying again in the future.

Leisure Friends

6/10

Pleasant

13 Apr 2023

Celine

So so.. wont go again.

Friends_and_family Family

10/10

Exceptional

11 Apr 2023

Dharminder

Friendly Staff