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Pensión Astigarraga

Guipuzcoa - San Sebastian · Spain

Oialume Bidea 28View location

8.2/10Excellent212 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.2/108.2
Condition8.4/108.4
Neighborhood5.4/105.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Pensión Astigarraga

Located in Astigarraga, Pensión Astigarraga is within a 15-minute drive of Concha Beach and Basque Culinary Center. This guesthouse is 5. 5 mi (8. 9 km) from Ondarreta Beach and 7. 6 mi (12. 2 km) from Bay of Biscay.

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.

Make yourself at home in one of the 34 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

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Conveniences include safes, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.

Located in Astigarraga, Pensión Astigarraga is a 3-minute drive from Sagardoetxea and 6 minutes from Reale Arena. This guesthouse is 5.8 mi (9.3 km) from Concha Beach and 3.1 mi (5 km) from Chillida-Leku Museum. Make yourself at home in one of the 52 air-conditioned rooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes, and housekeeping is provided daily. Featured amenities include express check-out, multilingual staff, and luggage storage. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
  • Special Instructions
    The front desk is open daily from 2:00 PM - 10:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately EUR 9.00 for adults and EUR 9.00 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Italian

    French

    Spanish

    Catalan

Nearby attractions

Sagardoetxea 1.3 km / 0.8 mi
Chillida-Leku Museum 4.7 km / 2.9 mi
Basque Culinary Center 4.9 km / 3.1 mi
Eureka! Science Museum 5 km / 3.1 mi
Reale Arena 7 km / 4.4 mi
Academia de Baile Natalia y Fermin 7.3 km / 4.5 mi
Maria Cristina Bridge 7.3 km / 4.6 mi
Velódromo de Anoeta 7.4 km / 4.6 mi
Guau Park 7.4 km / 4.6 mi
Cristina Enea Park 7.4 km / 4.6 mi
Parque Aiete 7.4 km / 4.6 mi
Centro de Danza 7.5 km / 4.7 mi
Edificio de Correos 7.6 km / 4.7 mi
Cathedral of the Good Shepherd 7.7 km / 4.8 mi
El Raton de Getaria 7.7 km / 4.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 52
  • guest house
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Laundry service
  • Multilingual staff
  • Lift access
  • Concierge
  • Luggage room
Show 3 more facilities & services
  • Bar
  • Non-smoking establishment
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT CAPACITY 4APARTMENT • CAPACITY 4APT.C4

    Photos are not available for this room type.

    Pensión Astigarraga

    APARTMENT CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    Pensión Astigarraga

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Pensión Astigarraga

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE CAPACITY 4Room • DELUXE CAPACITY 4ROO.C4-DX

    Photos are not available for this room type.

    Pensión Astigarraga

    Room DELUXE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C4-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Pensión Astigarraga

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Pensión Astigarraga

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXE TWO BEDSTRIPLE • DELUXE TWO BEDSTPL.2B-DX

    Photos are not available for this room type.

    Pensión Astigarraga

    TRIPLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Pensión Astigarraga

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Pensión Astigarraga

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Pensión Astigarraga

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST-1

    Photos are not available for this room type.

    Pensión Astigarraga

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    Pensión Astigarraga

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Pensión Astigarraga

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Pensión Astigarraga

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Pensión Astigarraga

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDROOMRoom • ONE BEDROOMROO.B1

    Photos are not available for this room type.

    Pensión Astigarraga

    Room ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Pensión Astigarraga

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Pensión Astigarraga

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO BEDSAPARTMENT • DELUXE TWO BEDSAPT.2B-DX

    Photos are not available for this room type.

    Pensión Astigarraga

    APARTMENT DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Pensión Astigarraga

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Pensión Astigarraga

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE DELUXETRIPLE • DELUXETPL.DX

    Photos are not available for this room type.

    Pensión Astigarraga

    TRIPLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Pensión Astigarraga

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO BEDSDOUBLE • DELUXE TWO BEDSDBL.2B-DX

    Photos are not available for this room type.

    Pensión Astigarraga

    DOUBLE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Pensión Astigarraga

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE CAPACITY 2SUITE • CAPACITY 2SUI.C2

    Photos are not available for this room type.

    Pensión Astigarraga

    SUITE CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Pensión Astigarraga

8.2
Excellent
212 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.4 /10
Neighborhood
5.4 /10
Amenities
8.2 /10
75 reviews shown
8/10
Excellent
01 Jul 2026
Mehmet
Everything was great but sometimes travelers arrive late check in if hotel management response
10/10
Exceptional
23 May 2026
Lisbeth
Las habitaciones son fieles a las imágenes publicadas, y hay una excelente atención a los usuarios.
Friends
6/10
Pleasant
28 Jul 2025
MARSHA

Great inside, awful on the outside.

I did see on reviews that the outside was unusual, however it definitely wasn’t what I was expecting. I stayed for 1 night with my 2 children on my own, and unfortunately didn’t feel very safe in the area. It was in the middle of an industrial estate, and appeared to be in some sort of hanger. The staff were incredibly helpful, and the room was exactly as pictured, and was lovely and clean. However there were alarms going off all night, and an alarm in the hotel went off at 7am and lasted 30 minutes, so unfortunately had a very bad nights sleep. Good connection into San Sebastián, but I wouldn’t return.
Friends_and_family Family
8/10
Excellent
15 Jun 2025
JAIME
It is located in an industrial area, outside looks line and old factory but inside it is modern, clean, spacious, staff is great ALBA was very kind and explained us all the options to visit San Sebastian by bus just 15 minutes from downtown, recommended, forget the surround areas, close to the place there is a good supermarket and some cafeterias, the breakfast they offered is good.
Leisure Family
10/10
Exceptional
14 Jun 2025
Colleen
Excellent hostel. Very clean. Incredibly friendly staff eager to please. Ten minutes to San Sebastián beach. In a rather industrial
Area. Exterior is a bit daunting but once inside it’s a great experience. One of the best hostels I’ve experienced. Ideal for families too!
Leisure Family
10/10
Exceptional
22 May 2025
Cartel

Amazing staff

Staff where so friendly and welcoming always there to help us

The place is very clean and very nice room to would highly recommend
Friends_and_family Friends
4/10
Poor
10 May 2025
Leticia
I do not recommend this property. The surrounding area does not look safe. There was not parking available. People smokes in the corridors so there is a terrible smell in the hallways. The room was big enough for us, it looked confortable but there was a deep smell of cleaning products that was hiding a really bad smell. We couldn't stay at the property under these conditions, so it was a wasting money for us.
Leisure Family
8/10
Excellent
29 Oct 2024
Gina
Looks really dodgy from the outside but our room was lovely, modern and immaculate
Leisure Family_with_children
10/10
Exceptional
26 Sep 2024
Monica
For the price, very good value.
Leisure Self
6/10
Pleasant
18 Sep 2024
George

You get what you pay for

This property is located outside the city in an industrial complex. It's convenient if you use it as a base for traveling around the region. Parking during the day can be a pain due to the use of the spaces by other businesses around. The building itself is a converted industrial facility. But the room was spacious and quite comfy. Breakfast was a bit sparse ( coffee and toast only). Less expensive than other downtown San Sebastián hotels
Friends_and_family Family
8/10
Excellent
02 Sep 2024
Gregory
Very nice hotel, great to stop by if you’re doing a long trip and need a place to sleep. Otherwise there is nothing nice around.
Family_with_children
8/10
Excellent
30 Aug 2024
Fujie
Appreciated the big rooms, the kitchenette and the cleanliness. The hotel is located in what seems to be an industrial area.
Leisure Family
10/10
Exceptional
27 Aug 2024
Maria Fiammetta
A very nice and unusual hotel; room very comfortable and lots of facilities available. Bus stop to Donostia very close
Leisure Partner
10/10
Exceptional
21 Jul 2024
Miguel
Great staff.
10/10
Exceptional
17 Jul 2024
Thomas
Fun place. Definitely different on the inside. It’s a short drive to the city center. Our boys really enjoyed it. The staff was super friendly. We loved San Sebastián. Food was incredible.
Leisure Family
2/10
Poor
17 Jul 2024
Winnie

Unjust Charge and Lack of Response from Hotel

We stayed at this hotel for 2 nights and were unjustly accused of breaking the TV, resulting in a €600 charge for its replacement. Despite never using the TV and our lack of Spanish language skills, we received no response to our inquiry about the situation. The hotel provided no investigation or proof before directly charging our credit card.

Overall, the hotel’s location was convenient, and the rooms were clean and comfortable. However, the customer service was severely lacking. As a frequent traveler who has journeyed around the world, this is the first time something like this has happened to me.

We enjoyed some amenities like the on-site restaurant, which had good food. The check-in and check-out processes were smooth. However, this unjust charge and the lack of response from management overshadowed our stay. I attempted to resolve the issue by contacting the hotel multiple times, but the messages were ignored.

I advise future guests to be cautious and check everything in the room upon arrival. This experience has been extremely frustrating and unfair, and I cannot recommend this hotel based on my experience.
Friends_and_family Family
10/10
Exceptional
27 May 2024
Victoria
No es tan cerca de San Sebastian pero es ideal para familias que tengan coche. En coche son alrededor de 15 min de San Sebastian y la verdad los espacios son muy cómodos y el personal es muy amable
Leisure Family
6/10
Pleasant
17 Jan 2024
Jeannette
wasnt in the most ideal area
Leisure Friends
6/10
Pleasant
11 Aug 2023
Carlos
This \"Posada\" (Not a hotel) was inserted in an industrial zone. The property inside is clean but the layout of the building is confusing. But what is worst is the location: The surrounding area is a dirty place ALL AROUND. Prospect customers must be informed by EXPEDIA about this un pleasant experience.
Leisure Partner
6/10
Pleasant
16 Jun 2023
dom
Functional industrial
Leisure Self
8/10
Excellent
02 May 2023
Pavel
Factory hall reconstructed as penzion.
Leisure Partner
8/10
Excellent
09 Dec 2019
Samuel

Very good quality stay

Excellent condition of the room.
Friends_and_family Friends
8/10
Excellent
22 Jul 2019
Andrea
Good amenities in the room. Comfortable.
Family
8/10
Excellent
10 Jul 2019
Jeimy
Very average but is ok. It was a little expensive for the place
Leisure Family
10/10
Exceptional
18 May 2026
Elisabet
Nos sorprendió mucho el lugar muy cerca de todo, repetiríamos sin duda .
Friends_and_family Family
8/10
Excellent
09 May 2026
Ana
Las habitaciones muy limpias y cómodas. Buen desayuno y el camarero Evaristo muy atento, simpático y agradable. La mujer de limpieza también muy simpática. La ubicación es buena ya que a pocos minutos en coche estas en San Sebastián, la unica pega es que es difícil aparcar cerca y por la noche no hay nadie. Si ocurre algo no hay un conserje o vigilante allí. Hay un teléfono de emergencias por si pasa algo, pero nos enteramos de eso al dia siguiente que ya nos íbamos, no nos dijeron nada al llegar, aunque está allí escrito en la recepción pero no nos fijamos, y esas cosas importantes hay que decirlas al llegar. Exceptuando esto, lo demás todo bien.
Partner
10/10
Exceptional
05 May 2026
Ruben
Excelente trato
Friends
8/10
Excellent
28 Apr 2026
didier
Ok
Partner
8/10
Excellent
01 Dec 2025
Petr
bien, calidad/precio ok, sólo me ha costado saber como funciona A/C
Business
10/10
Exceptional
15 Sep 2025
Amparo

Mejor de lo que esperaba

Habíamos reservado habitación doble y nos ofrecieron una superior por el mismo precio. Todo nuevo, moderno y muy confortable. Quedamos muy satisfechos.
El checking también muy bien. La señorita muy amable y eficaz.
Friends_and_family Family
8/10
Excellent
13 Sep 2025
Antonio
Apartamento limpio, comodo y con variedad para pasar el tiempo.
Leisure Partner
4/10
Poor
07 Sep 2025
Francisco
Das Hotel ist in einem alten Fabrikgebäude. Die Zimmer nicht so schlimm wie die Außenfassade, aber trotzdem dunkel und klein und den Preis finden wir zu hoch. Der Herr an der Rezeption war aber sehr freundlich. Das Frühstück ist sehr überschaubar und man musste warten, weil es nur von einer Servicekraft vorbereitet wird. Aber es war auch nicht teuer, insofern war dies erwartungsgemäß. Wir würden nächstes Mal ein anderes Hotel in der Gegend buchen (die aber auch insgesamt viel zu teuer ist).
Leisure Family
8/10
Excellent
03 Sep 2025
nadine
Ne pas se fier à l’environnement extérieur (quartier d’entreprises et dépôts), l’intérieur est top, spacieux, propre et confortable, conforme aux photos. San Sebastian facile d’accès en voiture, nombreux parkings, également possibilité d’aller en bus.
Seul bémol : parking de l’hôtel rapidement saturé, manque de places.
Friends_and_family Family
10/10
Exceptional
28 Aug 2025
Claudio
Muy bien el lugar y cerc ade San Sebastián
Leisure Family
10/10
Exceptional
17 Aug 2025
RAMON
El aparcamiento no está garantizado. Y cuesta aparcar.
8/10
Excellent
10 Aug 2025
Irene
El alojamiento está limpio y es correcto
El peor punto es la localización que se encuentra en n una zona de polígonos que fue ruidosa por la noche
A 10-15 minutos andando del centro del pueblo
Leisure Friends
10/10
Exceptional
06 Aug 2025
OSCAR
Muy bien todo
Leisure Family_with_children
4/10
Poor
05 Aug 2025
Chiara
Fuori zona
8/10
Excellent
01 Aug 2025
Francois
Bien pour une étape
8/10
Excellent
01 Aug 2025
Laurent
Hôtel un peu retiré mais idéal pour une pause à San Sebastian
Friends_and_family Family
4/10
Poor
28 Jul 2025
Eddie

Ikke kjøp frokost.

Heldigvis er hotellet mye bedre på innsiden enn utsiden. Det ser ut som et forfallent fabrikkbygg med knuste vinduer etc. Alt for få parkeringsplasser, måtte parkere på gaten på andre siden av veien litt unna hotellet. De påstod at det var trygt. Servicen var upåklagelig ved innsjekking. Vi hadde handicap-rom, og det hadde bra størrelse. Det var ganske lydt mellom rommene. Ble opplyst at frokosten startet 07:00, men den åpnet ikke før 8:30. Frokosten var helt forferdelig. Hvis man i det hele tatt kan kalle det frokost. Faktisk er dette den dårligste frokosten jeg noensinne har opplevd på noe hotell, ever. Og det sier sitt. Ikke kast bort penger på dette. Madrassen på rommet var heller ikke bra. Var en slags memory-foam-type. God dusj.
Partner
8/10
Excellent
25 Jul 2025
Christian

Bien a seulement 10 mns en voiture de sa Sebastian

Accueil facilité par le personnel quina fait l'effort de parler français, ne pas tenir compte de l'aspect extérieur de l'hôtel qui est vétuste mais l'intérieur est propre et confortable
Friends_and_family Family
6/10
Pleasant
30 Jun 2025
Rui

Pensão com interior de hotel

Excelente ideia ao aproveitar aquele espaço para uma pensão, peca apenas pelo isolamento entre quartos, apanhei alguém no quarto ao lado a ressonar e parecia que tinha uma moto serra dentro do quarto , de resto achei bastante satisfatório, penso que os valores elevados são típicos da zona.
Partner
10/10
Exceptional
25 Jun 2025
Idoya
Todo muy bien y muy limpio, y cerca de parada de autobus para llegar a Donosti.
8/10
Excellent
12 Jun 2025
Christian
Chambre propre et bien aménagée. Secteur un peu bizarre de l’extérieur mais intérieur très correct. Stationnement laisse à désirer au niveau du nombre d’espaces car beaucoup de locaux semblent y être. Service d’autobus à 5 minutes à pied.
Leisure Family
8/10
Excellent
27 Apr 2025
THIERRY
Extérieur surprenant (voir inquiétant) mais une fois à l’intérieur c’est très propre et un bon accueil !
Leisure Partner
2/10
Poor
21 Apr 2025
Aini
De kamer was erg klein voor 4 personen. matras op de slaapbank is erg hard. Bed is erg slecht. De prijstkwaliteit verhouding klopt helemaal niet.
Beperk parkeer.
Leisure Family
8/10
Excellent
13 Apr 2025
DAVID
Lo que más nos gustó fue la atención del hotel. Estuvieron muy atentos.
4/10
Poor
09 Feb 2025
Iñigo

Huéspedes poco cívicos

El alojamiento, muy bien, pero tuve la mala suerte de tener que soportar a un grupo de franceses que montaron por la noche su fiesta particular en la zona común. Pasadas las 24:00 horas estuvieron cantando, poniendo música (probablemente con el móvil) y de cachondeo unas cuantas horas. Se aprovecharon de que no hay personal del hotel a esas horas. Es lo malo de querer dormir un viernes por la noche: que tienes que aguantar a los que no tienen que madrugar y son mal educados.
Business
10/10
Exceptional
15 Oct 2024
Federico
Perfect
10/10
Exceptional
08 Oct 2024
katarina

Bra hotell vid genomresa

Enkelt rum men rent o fräscht. Ligger mitt i industriområde. Lätt att köra till från stora vägen. Tillmötesgående personal
Partner
10/10
Exceptional
03 Oct 2024
Emmanuelle
Hébergement trouver a la dernière minute et vraiment pas déçu. Je conseille pour les familles et les enfants ont adorer
Friends_and_family Family
10/10
Exceptional
23 Sep 2024
jandileidy
Es una zona industrial
Leisure Friends
10/10
Exceptional
14 Sep 2024
JEAN
Bon séjour de 1 nuit. Nous remercions particulièrement Irene qui nous a aidés à contacter un hotel à Eibar \" Eibarrooms \" qui ne nous donnait pas les codes d'accès suite au check in. Le problème a été résolu grâce à Irene qui a téléphoné. Merci à elle.
Partner
8/10
Excellent
26 Aug 2024
CORINNE
Bâtiment surprenant par l'extérieur et surtout par l'intérieur !! Très bien agencé, propre, dommage que l'insonorisation ne soit pas top, le stationnement un peu compliqué malgré de nombreuses places, je recommande sans hésitation pour une ou 2 nuits
Friends_and_family Family
6/10
Pleasant
26 Aug 2024
?????? ?
Je sais pas
10/10
Exceptional
21 Aug 2024
Elba
Instalaciones relucientes.
Leisure Partner
8/10
Excellent
09 Aug 2024
Nicolas

Sympa

Les employés sont aimable et trés serviable. Le bâtiment est assez atypique. Il y a pas mal d'équipements dans la salle de sport et il y a même une salle de padel. La salle à manger est bien pratique avec tv et micro onde.
Arrêt de bus proche (ligne 13 pour aller à San Sebastian , bus toutes les 15/20mn) ce qui est vraiment très pratique l'été sauf si vous voulez passez votre vie à chercher une place dans San Sebastian...

4 /5 ☆ car le lit n'était pas du tout confortable. Matelas beaucoup trop mou qui s'affaisse sur les côtés = chute du lit..la literie est plus que bonne à changer. ..wc salle de bain et cabine de douche pas top non plus . Difficile de ne pas mettre de l'eau partout sur le sol. À part ces quelques points négatifs notre séjour c'est bien passé .
Friends_and_family Family
8/10
Excellent
06 Aug 2024
Cristina
Esruvimos súper bien y la chica de recepción un 10 con sus recomendaciones,por fuera pués no me esperaba que fuera una nave industrial la verdad ..pero una vez superado primer momento, después perfecto para 1 noche.
Leisure Partner
8/10
Excellent
04 Aug 2024
Ryan
Buiten ziet er gedateerd uit, was een bedrijfshal. Op een creatieve en slimme manier tot pension omgebouwd. Van alle basis gemakken voorzien.
Iker bij de frontdesk was heel aardig en geduldig om alle vragen te beantwoorden.
Chapeau👍👍
Leisure Family
8/10
Excellent
01 Aug 2024
José

Surprenant

Environnement vraiment pas terrible mais une fois à l’intérieur nous avons été agréablement surpris par la chambre propre et calme.
Friends_and_family Family
2/10
Poor
28 Jul 2024
Michael
Was auf den Bildern okay aussieht und „loftartig“ daherkommt, ist in der Realität ein wahnsinnig hässliches Industriegebäude in einem absolut uncharmanten Industriegebiet. Es ist außerdem so hellhörig, dass an Schlaf nicht zu denken ist. Suchen Sie besser was anderes.
Leisure Family_with_children
10/10
Exceptional
16 Jul 2024
Anna Rosa

Giro Paesi Baschi

Ottima struttura a pochi km da San Sebastián pulizia ampio parcheggio soluzione per chi vuole visitare la zona .
10/10
Exceptional
12 Jul 2024
VICTOR MIGUEL
La habitación, excelente condición Dos televisores de 60 pulgadas Excelente atención y excelente café para desayunar
Leisure Family
8/10
Excellent
25 Jun 2024
Álvaro
Hostal bueno para unos días cerca de San Sebastian en transporte publico.
Leisure Partner
10/10
Exceptional
23 Jun 2024
Paola Andrea
Bien todo lo recomiendo.
Leisure Family_with_children
6/10
Pleasant
09 Jun 2024
Eduardo Rafael
Habitación para 5 personas muy poco funcional
Exelente trato del personal
Leisure Family
10/10
Exceptional
06 Jun 2024
Fernando

Genial

Atención y habitación perfectas, todo limpio, silencioso y con todo lo necesario, y nos ayudaron mucho con el transporte público ya que fuimos al concierto de Rammstein y no conocíamos la zona. Chicas muy simpáticas y agradables. Totalmente recomendado.
Friends_and_family Family
10/10
Exceptional
31 May 2024
Hilda Lizet

Experiencia agradable

La experiencia fue buena, todo muy limpio y el lugar agradable. Aunque poco lejos del centro.
10/10
Exceptional
29 May 2024
Antonius
Ik was erg sceptisch toen ik naar een industrieterrein genavigeerd werd. Toen ik bij het hotel parkeerde, verdween de scepsis niet, maar bij binnenkomst veranderde alles. Een omgebouwd fabriekspand met een lift die bij de receptie uitkomt met ontzettend aardige en behulpzame dames heren. Prima kamer met dubbel bed, zeer schoon en een eenvoudig, maar prima ontbijt.
Leisure Self
8/10
Excellent
22 May 2024
Mahfoud

Ruido

No es nada especial
Business
10/10
Exceptional
04 May 2024
Laura
Camas muy comodas
Leisure Partner
10/10
Exceptional
06 Apr 2024
Michael
Great place to stay. Others have mentioned that the hotel is located in an old factory, however the neighbourhood is safe and the service in the hotel is immaculate.There is a nice Tapas-bar in walking sidtance. Highly recommended!
Friends_and_family Family
10/10
Exceptional
01 Oct 2023
Amanda
El personal es muy bueno y muy amable, nuestra hora de llegada fue después de la la hora para hacer el check in, ellos se estuvieron comunicando con nosotros a lo largo del viaje y se aseguraron de que pudieramos entrar, aunque era después de la hora, nos recomendaron lugares y nos mostraron donde tomar el autobús y cual tomar.
Las indicaciones son muy buenas y los cuartos muy espaciosos, cerca de las instalaciones hay restaurantes, tiendas y supermercados y está ubicado en una zona muy tranquila.
Leisure Family
10/10
Exceptional
11 Sep 2023
Jesús Gabriel
Aunque nave de un polígono adaptada como hotel, las habitaciones muy amplias cómodas y bien cuidadas. Estuvimos muy agusto
Leisure Family

Location & surroundings

Pensión Astigarraga
Oialume Bidea 28, Astigarraga, Spain

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Pensión Astigarraga

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