Name: Residenza d'epoca Galleria L'Accademia
Address: Piazza Santissima Annunziata 5, Florence, 50122, IT

4/10

Poor

13 Jul 2026

Ido

Very good location and reasonable price for where it is situated, but the amount of mosquitoes in the property was unbearable. We did not spend a minute more in the property than we needed to and slept with mosquito repellent on. TV remote did not work either.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

Imran

Good location but too many access codes keys and procedures to follow. They keys could be labelled.
Check in process was a bit convoluted Otherwise it was ok

Self

2/10

Poor

28 Jun 2026

Victoria

Would not stay here again. All I wanted to do was check in at check in time and my room was over an hour late after traveling for 30+ hours. The staff was not apologetic at all and offered no solution to my room not being on time besides to wait. Bathroom also had hair everywhere and room had a weird smell to it.

8/10

Excellent

22 Jun 2026

Gabriele

Posizione ottima e facile check-in
Da rivedere qualcosa sulla pulizia in quanto le lenzuola presentavano diverse macchie

Partner

10/10

Exceptional

31 Mar 2026

Sara

This location is perfect. There was market right outside and it had so many good things to buy from locals. It was a close walk to the cathedral in Florence. The room was also so big and the beds were comfy and the bathroom was so big my girlies and I all got ready in it. The host was also super friendly and responsive and the check in instructions were so detailed which made for an easy and smooth check in. Definitely would want to stay here again.

Friends

4/10

Poor

09 Feb 2026

Cathy

Upon arriving at the residence, the outer door code did not work. Neither did the inner door code. Also, the instructions were finding the key in the black box were not accurate as the key was not in the box. We wound up calling the emergency number and the person that answered gave us completely different codes than what was provided to me via email from accessing the property. No hot water.

8/10

Excellent

22 Jan 2026

Chris

The best thing about this place is the location.

Partner

6/10

Pleasant

03 Jan 2026

CHRISTIAN

El lugar estuvo limpio, desafortunadamente hay algunos servicios indispensables que no hay, como por ejemplo no tienes jabón ni shampoo para baño, no hay limpieza diaria de la habitación y si vas con familia ir al baño a un piso diferente es algo incómodo, no estuvo mal pero si hay cosas necesarias que deberían implementar.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Jane

The place is decent, centrally located.
If you are looking for a place to stay for a night or two in the central Florence and don’t mind to go to your private bathroom to another floor, it is a good choice.

Leisure Family

8/10

Excellent

05 Oct 2025

Johan

Clean room

Partner

2/10

Poor

13 Sep 2025

Lana

Skip this one.

This “accommodation” rating is below a 2 star hostel. So much potential but the condition it is now is poor. Stains on blankets in closet, Coffee or liquor stains on walls at night table. Shower overflowed but we managed to keep it under control. Absolutely no support if using a CAN cell w eSIM. Can’t dial out. Should be noted in their ad.

Partner

2/10

Poor

05 Aug 2025

George

My phone this is one of the worst hotels I've ever stayed at due to the customer service or maybe lack thereof of a customer service and more. Just a service. Everything I reported, I was asked to prove from the lack of amenities to the fact the bathroom had no soap in it. Obviously not been cleaned since the toilet was dirty upon arrival. I would never stay here again for the price as you are overpaying. There are other locations in the area that are most likely cleaner and more convenient.

The check-in location is 10 minutes away from your actual hotel where if you don't arrive in that 4-Hour window then you have to pay an extra 30. And the fact I can send screenshots of the amenities I was told I was going to receive and then say we still don't provide those. Sorry and not received anything from the hotel left me flabbergasted. In my room for two people I only received one cup to drink out of. It's the little things like this that lets me know that they are in it or the money. It almost seems like a scam at the end of the day since there's no ventilation in the bathrooms either

Leisure Partner

6/10

Pleasant

14 Jun 2025

Michael

The place overall was just ok. It’s in a good close location to major points of Florence. I didn’t find it particularly clean we found hairs on pillows and on the sheets. Rooms are configured differently and our bathroom was downstairs in a basement space that was accessed via common stairs. It was spacious and clean with a jetted tub. None of that seems evident in the posting. Also not sure what they mean by listing breakfast as an amenity. The site is not staffed and check in was was multi step process. Likely won’t pick this place if I return to Florence.

Partner

2/10

Poor

29 Apr 2025

Gloria

I found the place very insecure.

2/10

Poor

21 Dec 2024

Ava

This was not a great place to stay, very dirty shoeprints on ceiling totally worn out not at all what was on photos. Wifi did not work, there is a sculpture class and rave literally 5 feet outside the window, barely any hot water and no staff to help. When we ran out of toilet paper there was none either. This is a catfish hotel, never again!

6/10

Pleasant

10 Oct 2024

Daryl

Location excellent. No safe in the room. No plug in the sink. Sliding door of wardrobe kept falling off runner. Difficult to get in first door of building. Had to ring a number and heard something recorded in Italian, but still couldn’t access first door. Luckily managed to follow a resident inside and then the access was fine.

Leisure

8/10

Excellent

29 Aug 2024

Claudia

Walking distance from all shops and main city attractions. Very safe. You can hear all the noise from people going in and out since it’s an old structure but very secure and easy to get to everywhere within walking distance. Nice RR and great AC.

Leisure Family

2/10

Poor

08 Jun 2024

SHERWIN

Check in is difficult. It’s very inconvenient process.

Leisure Family_with_children

6/10

Pleasant

22 Sep 2023

Christine

The piazza in which this hotel was in was very dirty we arrived at night and there were young people all over hanging out drinking and smoking all over, felt unsafe and was noisy

Leisure Partner

10/10

Exceptional

20 Dec 2019

Lyndsey

This is a beautiful apartment, perfectly located. Just be aware of the check in procedure to check in further away .

Partner

8/10

Excellent

08 Oct 2019

UK

The hotel located near the central, everything is walkable distance, i liked it. The room is big and comfy, the only down side was the bathroom located outsise the room on hallway. Otherwise i highly recommend this place.

Leisure Friends

2/10

Poor

01 Oct 2019

Verified traveler

It is a disgrace that you put this on your site without warning.
There is no check in even though the paperwork said it was from 2pm to 7pm. I took a taxi from airport and got there at 6.45pm.a message said you had to go to,another place check in. If my sister had not gone earlier in the day I would have gotten no keys. The instructions of how to get in were terrible. After front door there were no names for the doors to use the second key.i tried every door and walked 56 stairs,three flights. I finally found some girls to help find a door that the key fitted. Finally we got into a door and then a corridor and third door inside had a name. I was about to give up. I will never use your site again. The room was fine but whoever manages it is horrendous and it is false advertising by orbitz as it is a room that is air B and B .i expected a room iin a place with a check in on site. Disgraceful.

Leisure Self

8/10

Excellent

02 Feb 2019

Verified traveler

The location of this property was wonderful. The hotel is right on the Piazza Santissima Annunziata, a 5 minute walk to the Duomo and directly behind the Accademia. The room was very clean. There really weren't amenities other than a fridge and hot water heater. A microwave would have been nice. The beds were quite comfortable but more pillows would also be a nice addition. The room was very basic but worth the low price we paid.

Friends_and_family Family

6/10

Pleasant

17 Oct 2018

T

Great location, low cost.

My Husband and I stayed two nights. Location was really good, Nice a clean and we got a fair price.

However, this is more an Air BnB type accommodation. Definitely not a Hotel.

-The bed was an uncomfortable cheap foam mattress.
-No bottle opener for wine.
-Needed 3 different keys to get into the building.
-Neighbors made a lot of noise one night.

Book in if you don't mind a rough night or two on the cheap. Got to a hotel if you want luxury. whoops.

10/10

Exceptional

14 Sep 2018

Verified traveler

Blown away - central location & amazing room! I hope to stay again one day

8/10

Excellent

30 Jul 2018

Maria

Room was great but if you do not have a working cell phone in Italy, it was not possible to contact front desk via WhatsApp for some reason. As there is no reception in the building, you have to call before arrival to have someone meet you there. When I finally used someone else’s phone, the hotel employee met us there promptly.

Partner

10/10

Exceptional

29 Oct 2017

J

Character charm in the heart of the city

I stayed with my 11 year old daughter. the staff were extremely helpful and friendly. The room was characterful, clean and comfortable, though basic. The location was less than 5 minutes from the centre of Florence.

Family

6/10

Pleasant

16 Jul 2017

Verified traveler

it was a room inside a house we had to wait for the attendant to come to get the door to drop our lugage no good experience

8/10

Excellent

15 Jul 2017

Jacob

Go here

Amazing location right next to David and the Duomo. Great rooms that are clean, crappy wifi is the only downside but I mean where in Italy do you get good wifi right?

8/10

Excellent

11 Jun 2026

samuele dylan

Bellissima la posizione, un po scomoda la camera con il bagno fuori dalla camera e al piano di sotto

2/10

Poor

04 Jun 2026

HAYRI

The only good thing about it was that it was clean. We had to walk a considerable distance from one place to another just to check in. They also charged an extra 30 euros for late check-in. The location is terrible; the area is full of homeless people and people drinking. There is absolutely no soundproofing. It was definitely a bad experience.

Partner

10/10

Exceptional

29 Jan 2026

Alessandro

Stanza pulita e in ordine, bagno meraviglioso.

Partner

6/10

Pleasant

03 Jul 2025

Federico

Baño toca bajar escaleras, la entrada no es tan amigable, en un general bien, par un par de noches de paso

Leisure Self

8/10

Excellent

16 Jun 2025

Marco

Qualità prezzo ok, unica pecca strapieno di zanzare.

Leisure Friends

2/10

Poor

19 May 2025

MAURO A

Pior experiência de nossa vida!

Tivemos inúmeros problemas na hospedagem:
1) Péssimo atendimento. Check in dificílimo, cheio de entraves e mistérios. Umas 3 senhas e procedimentos diferentes, vários passos e só te dizem o que fazer na hora. E ainda pedem para fazer uma ligação internacional pra liberarem a porta quando estiver na frente da porta. Absurdo! E se eu não tenho chip internacional? Por que não disseram isso antes?
2) Atendentes do check in online muito mal educados, me mandando várias vezes ler as instruções sendo que eu dizia não te-las recebido. Sempre me atendendo de má vontade. Foi horrível.
3) Mau cheio de podre desde a entrada do prédio. Que fica impregnado em todos os corredores. Nojento.
4) Barulheira de gurizada sentada na escadaria na janela do quarto bebendo e fumando até altas horas. Um inferno pra dormir. Janela na altura da calçada e escadarias.
5) Quarto empoeirado e sujo. Banheiro imundo desde a chegada. Chão sujo, cheio de cabelo, poeira, todo mofado, muita sujeira em uma pia embolorada. Nojento. Quarto e banheiro ficaram sujos durante os 4 dias. Não tiraram o lixo do banheiro nenhuma vez. Ficou imundo. Eu solicitei mais de uma vez para limparem. Prometeram ir e não foram. Reclamei no Hoteis.com. Absurdo manterem um anfitrião desse nível de desleixo, descuidado e desrespeito no portifólio.
6) Pedimos nosso direito de volta. Hoteis.com devolveu apenas a metade. Deveriam ter devolvido tudo.
7) Tenho fotos e vídeos de todos esses problemas.

Partner

2/10

Poor

03 Nov 2024

Mauricio

No lo aconsejo ya que las habitaciones son muy muy simples mal olor, la persona con la que tuvimos contacto muy grosera, no la recomiendo. El cafe muy corriente. No me gusto nada.

10/10

Exceptional

26 Jun 2024

Oguz

A very nice stay during our two days trip in Rome. It was in a very good location 1 min walk to Phanteon. I recommend everyone to stay there.

2/10

Poor

24 Jun 2024

Asmaa

Odeur de moisi nous avons du parfumer la chambre et les salles de bains. De plus, la salle de bain n’est pas dans la chambre elle est séparé et en bas de la chambre donc pendant la nuit il faut prendre des escaliers pour se rendre aux toilettes si nous avons une envie. Ensuite il y avait des sans abris et des gens qui se droguais et buvait des 21h devant la porte d’entrée ce qui était délicat pour nous.
Nous ne recommencerons pas d’autres visite à cette endroit et nous ne le recommandons pas

Leisure Family

8/10

Excellent

07 May 2022

Olcay

not very happy

the hotel is at a central place. but difficult to make check in even i am comfortable with similar things. not a good isolation of noise. There were mosquitos inside and dead ones on the walls. Air condition works but can only heat itsself. Everything was old the room. was not a great place

Partner

8/10

Excellent

30 Jan 2020

Gustavo

Não era o que eu imaginva quando reservei, mas a experiencia foi positiva. Não existe recpção, não tem serviço de quarto, é praticamente um AirBnB.
Extremamente bem localizado e limpo. O atendimento da recepção foi bem ruim.

Partner

8/10

Excellent

16 Jan 2020

Verified traveler

gute Lage, großer Raum mit hohen Decken und auch großes Bad mit großer Dusche und großem Whirlpool. Abschreckend finde ich, daß man den Schlüssel ganz woanders abholen muß. Das geht heute auch anders.

Business Partner

6/10

Pleasant

24 Sep 2019

Clara

Ok!

A recepção do hotel não é no mesmo local dos quartos, isso foi um problema quando chegamos na cidade... E isso pode dificultar em algumas outras situações também, como não ter possibilidade de ter o café da manhã e não conseguir solicitar nenhuma ajuda caso precise... Mas a localização e muito boa e o quarto é bem espaçoso e bastante confortável.

Partner

8/10

Excellent

20 Sep 2019

Maryam

It was Very clean, but the wifi was very slow.
The light of room was not very suitable, acses to police transport was very good.

Leisure Family

10/10

Exceptional

14 Mar 2019

Verified traveler

Chambre au calme, et très bien placée pour visiter le centre historique de Florence.Nous avons vraiment apprécié ces critères.

Accueil agréable; juste savoir qu'il faut aller chercher les clefs dans le bureau de l'agence, qui est à 10 minutes à pieds, et ferme entre 12h30 et 14h.

Leisure Friends

8/10

Excellent

06 Jan 2019

Maurizio

Consigliato! Pulito, ecomimico e comodo

Ottima Posizione, ingresso da un porticato non pulitissimo ma la stanza e il bagno, molto carini, venivano puliti tutti i giorni. Unica pecca abbiamo aspettato mezz'ora l'arrivo della ragazza che ci ha fatto il Check in in loco, nonostante avessimo chiamato più volte per avvisare che stavamo arrivando. Viene richiesta anche la tassa di soggiorno a parte. Consigliato!

Partner

6/10

Pleasant

29 Oct 2018

Viviana

Linda ubicación , habitación limpia, amplia, ruidosa porque da al patio de escuela de arte.
La fachada y entrada es fea,y con mal olor, no así la habitación.
Tuvimos que esperar hora y media hasta que vinieron a hacernos el check in....

6/10

Pleasant

02 Sep 2018

ELISA

Lo unico a destacar, la ubicacion

Lo mejor la ubicacion, solo una calle nos separaba del Duomo, en la misma plaza del Hospital de los Inocentes, preciosa ubicacion. La habitacion era amplia, muy antigua, logico por otra parte tratandose de una Residenzia de epoca. Las bovedas son altisimas nos encontramos muchas telarañas tivimos q ponernos en contacto para que las quitaran. La recepcion se encuentra localizada en otro edificio no muy cercano. Nos comunicabamos por telefono. Eso si, fueron muy amables. Esta tambien muy proximo a la Galleria de la Accademia. Aunque la ubicacion es excelente si vuelvo no me alojare de nuevo alli.

Friends

10/10

Exceptional

22 Aug 2018

anna

Pobyt we Florencji

Miesce bardzo klimatyczne, zabytki na wyciągniecie ręki.

Family

8/10

Excellent

12 Aug 2018

Jon

Fint rom til en fin pris.

Stort og fint rom, og kun få minutter gange til sentrum. Eneste minuset er at man må ringe på forhånd og avtale møte, ettersom det ikke finnes noe resepsjon på stedet.

Partner

10/10

Exceptional

05 Jul 2018

David

Perfecta

La habitacion y el baño son muy grandes. La cama comodisima. Esta al lado del Duomo pero es silenciosa. Un lugar ideal

Partner