Hôtel Cardinal

France , Aix-en-Provence
AIX-EN-PROVENCE, 24 Rue Cardinale
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100 reviews shown

10/10

Exceptional

22 Feb 2026

Emily

Amazing staff. I unfortunately had my phone stolen upon arrival and when i checked in and mentioned it to the reception. Joseph immediately offered to walk me to the last pinged location and even walked me to the police station and explained the situation to the officers for me through the language barrier. On top of that the room was nice and comfortable and in an amazing location, perfectly close to everything.

Self

10/10

Exceptional

02 Jan 2026

Christine

I can not say enough good things about this hotel and our 16-day stay!

Giuseppe and the other front desk staff went out of their way to help, provide recommendation and help when my husband got sick. Thank you so much!

Many folks have commented about the stairs. But the climb (there are 67 to be exact) may leave you breathless, but is to be expected given the age of the building and we opted for the stairs to be SO centrally located. We walked EVERYWHERE during our stay and found it easy to navigate. It's about a 20-minute way to the train station and so easy to get to ALL the museums and the view of the Duomo (from our room as well as the rooftop terrace) make the climb SO worthwhile.

We found the shower to be small, but also discovered that this is often the case in Italy and it was workable. I appreciated the bidet and the heated towel rack and the ability to open both the bathroom and bedroom windows.

The rooms are good sized, but a little dated. No big deal for us.

We appreciated the coffee, juice and water machines as well as the morning cookies and being greeted with bubbly upon our arrival.

Thanks Giuseppe and the whole crew for making our time so memorable.

Leisure Partner

6/10

Pleasant

01 Jan 2026

Santiago

The service staff was very helpful and courteous, the hotel is near a lot of really nice sites.

8/10

Excellent

17 Dec 2025

Heriberto

Room was good and location was great everything was walking distance. It’s outside a very lively area of town so keep that in mind if you want a quiet place. However noise is super suppressed since we are on the 3rd floor. Overall a great stay and the included coffee and juice machine was a big win.

Partner

10/10

Exceptional

06 Dec 2025

Booked this hotel for the view on the rooftop and it did not disappoint. Also great loccation.

Leisure Family

6/10

Pleasant

07 Nov 2025

Agustin

Petit hôtel surprenante, dans tous les sens du terme… Positif: La location est géniale: près du Duomo, le rapport qualité/prix est bon, l’accueil est chaleureux et très cordial, la terrasse est super, les chambres sont propres, on peut se servir du café et des jus à volonté jour et nuit.

Les moins: 67 marches à monter dans un escalier peu invitant (merci de l’aide pour monter les bagages), le mobilier date, l’insonorisation entre les chambres est minimale (merci pour les bouchons offerts gracieusement), pas de personnel durant la nuit (merci pour les indications claires en cas d’urgence).

En un mot: hôtel correct qui s’apparente plus à une auberge de jeunesse. Ceux qui aiment le genre, avec des moyens financiers limités, seront plus que satisfaits.

Friends_and_family Friends

6/10

Pleasant

30 Oct 2025

Dennis

Stay was great. Location was great. However, no one told us that the Hotel was on the 3rd floor with no elevator. Staff carried up the luggage, but for someone with leg issues, this was a problem.

Leisure Family

6/10

Pleasant

04 Oct 2025

Megan

The staff was so amazing, the proximity to sights was so great, the roof top terrace sublime.

Leisure Partner

8/10

Excellent

27 Sep 2025

Paola

The location is excelent. Very convinience.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Borys

If you don’t mind and are able to climb 3 flights of stairs and are not looking for extra luxury..this hotel is great!!..loved it and I would stay there in the future for sure!!!.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Tucker

This place was great! Pretty centrally located for all the tours, about a 15 minute walk to anywhere you want to go. Staff was excellent! So helpful wherever I needed help or just had questions about Florence. Nice little breakfast area so you can have coffee and a baked good. Only downside was no elevator and it’s on the third floor so there’s stairs but what can you expect from a build built in the 1600s.

If I ever come back this will be the hotel for me

Leisure Partner

8/10

Excellent

14 Sep 2025

Suzanne

The staff were super helpful and informative.

You really need to know that the three flights of stairs with no lift is hard work with a suitcase! Staff did offer but we thought we’d be okay (we made it but only just)!
I’d only put one guest on the booking by mistake but luckily they could accommodate us both and didn’t charge any extra. So helpful and gave us lots of tips about where was safe and the main attractions.

The room itself is basic but it’s good for a base to get your head down.
The roof terrace (up more steps) is small but has a fantastic view.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Aidan

Great place.

The Cardinal was nice! The room was clean and the rooftop view was incredible. Highly recommend.

Partner

10/10

Exceptional

01 Sep 2025

Candace

Perfect location!

Although there was no hot water (an issue they were working on), as we were only booked in for two nights we chose to stay even though they offered us to cancel with no penalty. Honestly it was so hot out that a cool shower was perfect anyway. The staff were so kind, friendly and helpful that I would recommend staying here to anyone.
Secondary, the location is absolutely perfect. Close to everything you’d want to see.

Partner

10/10

Exceptional

21 Aug 2025

Joanne

Good location and friendly staff

Convenient location, clean and well kept and the staff were extremely knowledgeable and friendly. Roof top patio views are incredible.

Partner

8/10

Excellent

31 Jul 2025

Great location, walkable to all main sites. Beautiful rooftop terrace. Clean and safe with friendly staff.

Partner

10/10

Exceptional

16 Jul 2025

Ben

Comfortable clean room with original ceiling from 1611, unexpected complimenary prosecco, crossaints, coffee and juice machine despite not paying for breakfast. Good view at rooftop terrace, nice staff and perfect location.

Leisure Self

10/10

Exceptional

02 Jul 2025

Heather

The staff are fantastic and were always a pleasure to interact with.
The location is right in the historic district so most historic landmarks and shopping are easily within a 15-20 minute walk. It’s also similar distance to the train station.
There are quite a bit of stairs and no elevator, but you are staying in a historic building, so we understood this. The rooms are somewhat dated and the colour scheme could use an update, but again, it’s a historic building and we weren’t there to see the colour scheme of the hotel room.
The 360 degree, unobstructed view from the rooftop terrace, was phenomenal. It was the best place to have a nightcap at end our day!

Leisure Friends

10/10

Exceptional

08 Jun 2025

Gregory

good

Leisure Partner

10/10

Exceptional

13 May 2025

Deborah

Great location and the owner helped with our bags, which was awesome since it is 66 steps up, with no lift. Absolutely beautiful rooftop which is where we had happy hour every evening. Lovely bells from the nearby church and gorgeous views.

Leisure Friends

8/10

Excellent

14 Apr 2025

Noelle

WiFi connectivity was horrible. There should be an upgradable option for WiFi. Traveling with students who has to get online for school and it was very problematic.

Leisure Friends

10/10

Exceptional

02 Jan 2025

Colette

Great central location and a lovely warm welcome.

Leisure Partner

6/10

Pleasant

31 Oct 2024

Dr Nicholas

The hotel was very disappointing, it was on the third floor of the building with no lift access. The entrance was dimly lit and the staircase narrow and gloomy.. There are no staff present over night from 2200-0800. This meant checking out with no receptionist.
The room was small, furniture dated and my room was immediately next to the reception and main entrance 3 metres away. As a consequence, extremely noisy with people coming back late and the hotels answer was to provide earplugs!
The air conditioning was temperamental.
Extremely noisy bar and restaurant immediately below with lots of people sitting and drinking on the streets.
I regret staying here, and would not recommend to others.

Business Self

8/10

Excellent

09 Oct 2024

Craig

Central location

Leisure Partner

6/10

Pleasant

30 Sep 2024

Laura

Location is very good !!
The staff also very good and helpful !
Room is old, basic but comfortable except for the bathroom, the shower it’s very very small

Leisure Partner

10/10

Exceptional

22 Sep 2024

John

Staff were nice and terrace was beautiful.

Leisure Self

10/10

Exceptional

17 Sep 2024

Lauren

It was in a great location to explore the city!

Leisure Partner

10/10

Exceptional

03 Sep 2024

Kyle

This isn’t a luxury hotel. It’s a comfortable, small hotel with extraordinarily kind staff who really want you to enjoy Florence. If you are looking for authenticity you will be surrounded by small bars, cafes and restaurants run by actual Florentines - and you will probably have a better time than if you stayed in someplace that cost twice as much. We loved every minute of it - and particularly the staff, who were wonderful.

Leisure Partner

8/10

Excellent

21 Jul 2024

Pamela

The receptionist was very pleasant and helped us get around in the city

Leisure Friends

2/10

Poor

10 Jun 2024

Elisabeth Beatrice

Poverty

4/10

Poor

22 May 2024

Soheila

This hotel is located just about 5 minutes walking distance to Duma. Nice location. Warm hospitality and very helpful, great assistance with bringing our luggage up and down the stairs .
Even though this hotel doesn’t have elevator and it is on 3 floors!!!!! At night, all the young generation party in this area and it is very lively.

Leisure Friends

4/10

Poor

18 May 2024

Alexander

Good location. No elevator, 4 floor. No internet. No breakfast options

Business_and_leisure Self

10/10

Exceptional

16 May 2024

Stuart

Good quality hotel, helpful staff, good breakfast.
Walking distance from station and city centre (each abut 15 minutes).
Decent selection of places to eat in the immediate area. Not quiet outside, but its in Naples!

Leisure Partner

4/10

Poor

30 Apr 2024

Russ

Not good hotel but a nice location

The only reason I’m giving two stars is because the people were extremely kind and the location was wonderful. There are three very steep flights of stairs up to the hotel with no elevator. No in room, coffee or safe. There rooftop bar a great view but it is a joke. They kept saying that they had just reopened. We booked based on the ratings. It was terrible.

With that said, the location was wonderful just off a little square with plenty of restaurants and wonderful coffees. It did not disappoint our trip. But it took everything we had not to move hotels. And by the way, it was nonrefundable so it would’ve been $2000 right now. I would advise you not stay here, especially if you’re older and the stairs are problematic.

Partner

6/10

Pleasant

26 Apr 2024

Barbara

Clean but a bit run down. The room has not been updated for a long time. This is the first time I have ever booked a room that did not have soap for the shower. The cord to the hair dryer had bare wires showing. The remote for the heat did not work properly. Staff really tried hard to make things fright but it was not possible. Great location, clean but a spare and rundown venue.

Leisure Partner

6/10

Pleasant

20 Apr 2024

Safa'a

None

10/10

Exceptional

01 Dec 2023

Michael

Very helpful staff. Spotless bathroom. Good breakfast and staff recommended fabulous restaurants.

10/10

Exceptional

23 Nov 2023

Marisa

Hotel Cardinal of Florence was the perfect hotel for us to stay for four days. The service was fantastic, our room was very spacious and the rooftop patio was delightful. And it was easy walking distance to everything we wanted to see and do while in Florence. We would absolutely stay here again!

Leisure Family

6/10

Pleasant

12 Oct 2023

David

Be prepared to walk up 5 1/2 flights of stairs. No elevator.

Leisure

10/10

Exceptional

07 Oct 2023

Zaida M

Location and staf

Leisure

8/10

Excellent

04 Oct 2023

Tracey

Staff were very friendly and helpful. Stairs could pose a problem for some guests. Lovely views from terrace but would have been better if there was some shade. Too hot to sit up there.

Leisure

10/10

Exceptional

23 Sep 2023

Sophia

Staff at reception excel in customer service. They carry your luggage up the stairs for you arriving and leaving the hotel. They have the option to store your luggage if you arrive early and if you have a late flight out . The terrace is beautiful for photos. All three guys who rotated at reception in our short stay where very friendly and helpful. Rooms where clean and the AC was awesome for the hot weather .

Leisure Family

2/10

Poor

15 Sep 2023

Edward

This place is a dump and that’s a complement, bugs in the bed, toilet keep sticking and not flushing, I could stand in the center of the room and touch the walls on both sides of the room.
If your booking like I did due to the photos, it’s a scam photography, 3 flights of very narrow steep stairs to get to the front desk.
Avoid unless you want to be unpleasantly surprised.
The best thing this hotel has going for it is prime location!

Leisure Self

10/10

Exceptional

14 Sep 2023

Shima

Perfect location, spotless clean, friendly staff.

Leisure Self

10/10

Exceptional

08 Sep 2023

David

The staff here is amazing. 11/10. I travel a lot internationally and can tell you that this hotel has what it takes to enjoy. Firenze

Business_and_leisure Self

6/10

Pleasant

29 Aug 2023

Rodger

Location, location, location…Hotel Cardinal is steps away from Duomo and easy walking distance to most of Florence’s major sights. There is a roof top terrace that provides a view of Florence. There are plenty of dining choices and shopping nearby. The staff are very helpful. The property is a three storey walk up with no lift available - not necessarily a bad thing unless you are mobility challenged then this property is not a good choice. The Bathroom has space enough for a larger shower - the tiny shower box installed is unacceptable for a hotel standard. The Toilet is crowded by the Vanity Sink. A rethink on Bathroom appliance arrangement is needed.

Leisure Family

10/10

Exceptional

07 Aug 2023

Molly Penny

The terrace view was incredible. Staff was amazing. Laura made us fresh croissants every morning! Get the breakfast.

Family

6/10

Pleasant

05 Aug 2023

Lauren

The hotel definitely needs some upgrading. Our bathroom shower head would not even stand up on the wall by it’s own so we had to hold it to angle the water down. The bathroom was also very tiny where it was hard to dry off from the shower while trying to maneuver so you don’t hit the toilet and/or bidet. The staff were all extremely nice and helpful. The breakfast was all fine for our standards as we are not a huge breakfast family to begin with. Would be nice if we were able to get coffee earlier than 8 am or even later in the afternoon for free. Location was good and walkable. I am familiar with Florence so was able to find our way easily. Overall the hotel was fine for our stay but I would give another hotel a try next time

Leisure Partner

10/10

Exceptional

27 Jul 2023

Brian

It is the most incredible boutique type hotel. The owner is amazing. He met us at the entrance and carried our bags to the room. He was there all day and night to help us and answer our questions. The room was great. It is so close to everything. Food, entertainment, the whole experience is just down the road. It’s a 20 euro cab ride from the train station. The mini bar is so cheap. 1 euro water, 3 euro beer. Just ask if you want more at front desk. Breakfast was amazing and only 8 euro. The rooftop is incredible, you can see the whole city. Grab a drink and just sit up there and see the amazing g city. End of our trip he carried out bags down, walked us to the street down the block and waited with us for a cab, loaded our luggage into the cab and wished us the best. We only stayed for two nights, but we should’ve stayed a week. If you’re looking for a place in Florence to be in the center of everything and have a wonderful experience with great people. This is the place to be.

Family

10/10

Exceptional

11 Jul 2023

Craig

Very helpful staff good breakfast buffet clean comfortable room.

Leisure Partner

10/10

Exceptional

06 Jul 2023

Verified traveler

Excellent!

The location, room, amenties, terrace, breakfast, staff and all other things were excellent. The hotel is located on the 3rd floor and we had heavy luggages but the staff was so helpful that they carried all our luggages up and down. Also they informed us about everything we need. We had a very relaxing and memorable stay. I can comfortably recommend this place and if I come to Florence again I will surely stay here again! Thank you for everything!

Friends_and_family Family

6/10

Pleasant

04 Jul 2023

Verified traveler

Super staff

The staff was amazing - helpful and friendly. They have a nice terrace on the rooftop. Hotel location is convenient too. That's probably the end of pros.
It has no elevator and is located on top floor so you have to walk by stairs every time. All the amenities are quite old and shower cabin should be replaced. AC wasn't working well enough but it was still acceptable.

Partner

8/10

Excellent

03 Jul 2023

Khadra

The hotel’s location was perfect, at walking distance from all the important sites. However, we were a bit disappointed when we arrived at the hotel which is located on the 3rd floor with no elevator but the staff carried our luggage. The lobby was just a front desk in a hallway and the hotel lacked some maintenance works. But the staff was very friendly, kind and available for anything we needed.

Leisure Partner

10/10

Exceptional

22 Jun 2023

Cheryl

The terrace was beautiful and the staff went out of their way to make the stay wonderful

Leisure Self

2/10

Poor

20 Jun 2023

John

The rooftop bar was a joke. Four flights of stairs only way to get up to the room. Limited bathroom no amenities

Leisure Partner

6/10

Pleasant

18 Jun 2023

Janine

Was small and photos online very deceptive. Staff were very friendly and helpful though

Leisure Partner

10/10

Exceptional

11 Jun 2023

Nicholas Caleb

The staff was extremely friendly and always helpful.

Leisure Partner

10/10

Exceptional

10 Jun 2023

David

The room was very friendly and clean, and we had a view of the Duomo. The staff was excellent. The location was less than 10 min walk from the square. The only down side was 3 flights of steps to get there but no big deal in the big picture. Would use it again

10/10

Exceptional

05 Jun 2023

Jennifer

It was in a great location, it was lively, especially in the evening but room was quiet. Building old, but to be expected and comfortable. Bed, space, bathroom all good. Rooftop terrace was a nice touch, and had a good continental breakfast. Staff very friendly and I would definitely stay here again if in Florence. It is on the third floor with no lift so not advised if you have difficulty with stairs. Very pleasant stay.

Leisure Partner

10/10

Exceptional

01 Jun 2023

Daniella

Outstanding

Mario was fantastic
The room was nice and the service great. Breakfast was perfect and the location is superb
Brad C

Partner

10/10

Exceptional

29 May 2023

Jamie

Absolutely recommend!

Absolutely loved my stay here! The staff was friendly and helpful, the room was clean, and the rooftop view was AMAZING! I felt extremely safe as a solo female traveler and if I return to Florence I will definitely stay here again :)

Self

8/10

Excellent

12 May 2023

Holly

Comfortable but dated

There was very little choice for our price range at the time of booking but we picked this hotel on the basis of it’s location, which didn’t disappoint. It’s a 20 min walk from the train station & the cathedral is just around the corner. We also had a lovely view from our room. The staff were lovely, welcoming & accommodating. The room was unfortunately very small & the decor very dated, but was comfortable enough. The fridge could have been less rammed with products that you had to pay for so that we could fit our own food and drinks in. Would definitely recommend getting a take away pizza from one of the many restaurants close by & enjoying it up on the roof terrace, views of Florence for days!

Partner

10/10

Exceptional

08 Apr 2023

Vicki

It was very calm, beds was comfortable and the shower great. The rooftop has an amazing view of Florence. There are lots of stairs but we were met downstairs to help with luggage.

Leisure Family

10/10

Exceptional

18 Mar 2023

Adam

Staff were very friendly and helpful

Leisure Family

8/10

Excellent

30 Sep 2022

Lisa

We stayed here for six days...Mario at the front desk was so friendly and helpful. Made our trip!!

Partner

6/10

Pleasant

26 Sep 2022

Cecilia Alegria

The hosts of this place were nice and kind but I think the name \"hotel\" seems not appropriate. I would call it \"Bed&breakfast\".
The room and bathroom were very small and needed some painting. The exterior of the building was awful and you had to climb many narrow stairs to get to the small lobby.
The TV didn't have channels in English and the coffee maker in the room didn't work.
The hosts were very supportive and gave me breakfast to take away, gesture that I appreciated it.

Leisure Self

6/10

Pleasant

12 Sep 2022

ronald

Nice view from terrace

Leisure Partner

10/10

Exceptional

02 Jul 2022

George Edward

Hotel Cardinal was in an excellent location. The rooftop terrace was amszing with a great view. The staff on the desk (mateus, mario) were thoroughly helpful, polite and friendly. We cannot recommend the customer service in this hotel highly enough.

Leisure Family_with_children

10/10

Exceptional

19 May 2022

Mushka

Great service

Leisure Family

8/10

Excellent

23 Apr 2022

Sara

This hotel is in a quick walking distance to the Duomo and Academia Gallery and quick taxi to the train station. The staff was extremely helpful and nice. The downside is this hotel is on the third floor with no elevator. The rooftop patio is beautiful but up a very narrow flight of stairs. The rooms could definitely use a refresh.

Leisure Friends

10/10

Exceptional

30 Dec 2021

Jose

Friendly staff.

Leisure Family

10/10

Exceptional

01 Nov 2021

Ian R

property is has a very pretty rooftop! there are stairs to get to the lobby but the front desk person is always welcome to help with bags

Leisure Self

8/10

Excellent

29 Oct 2021

Simon

The hotel is very close to all he attractions particularly the Duomo . All the staff were very helpful , especially Mario . The room was very spacious but the decor was a little dated . We found a number of good restaurants within a very short distance of the hotel . We loved Florence and also visited Pisa and Lucca . All in all a great trip .

Leisure Partner

6/10

Pleasant

20 Oct 2021

Saadeh

We had to had to use stairs to go to third floor with our suitcases was very hard

Leisure Family

4/10

Poor

07 Oct 2021

Victoria

Could have been a great stay

My husband and I spent 3 nights here as part of our honeymoon. On the night of our arrival, the most kind employee checked us in after hours and carried our bags up the many stairs. I wish I could remember his name, but he was wonderful! There was some construction during our stay, and someone in management gave us free drinks and apologized for the construction, even though it was not his fault and out of his control. We really liked these 2 staff members. However, the 3rd staff member we interacted with couldn’t have been more rude. On our final night the air conditioning was broken and the staff member gave us the most sarcastic apology. Then, during check out on October 1st, the same employee asked if we removed anything from the room and gave us a lecture on honesty even though we didn’t remove anything other than our own belongings. He also made a very large deal about the fact that we didn’t have cash to pay the city tax, which we weren’t told we would need. He lectured us about this as well and said it was the first time in 5 years someone paid by card. A real shame, because everyone else at the hotel couldn’t have been nicer.

Partner

8/10

Excellent

15 Feb 2020

Verified traveler

Stone steps to property were steep and a lot of them and there was a strong smell of petrol in the stairwell

Leisure Partner

10/10

Exceptional

11 Feb 2020

Verified traveler

Great location, stunning views from the terrace. Reception staff were friendly and helpful.

Leisure Self

8/10

Excellent

08 Feb 2020

Isaac

A very nice hotel, super well located, near all major touristic points in Florence.
My only remark is the lack of an elevator to the hotel in the 3rd floor, but good exercise though.

Leisure Family

6/10

Pleasant

29 Dec 2019

Verified traveler

Property is well located and walkable to all Florence has to offer. Staff is nice and very helpful. Breakfast was good. The room itself was very small and dated plus thin walls so I could hear the next door guest conversations. The hotel is on a 4 floor walk up so if you have big luggage or mobility issues avoid it. It is located in historic zone so if you’re driving don’t drive up to front door or police will ticket you. Instead have your car parked in a garage a block away. The roof top is much more impressive in the pictures and accessible only by a narrow stairway.

Leisure Partner

10/10

Exceptional

25 Dec 2019

Ryan

Nice hotel in Florence.
Excellent price, awesome hospitality, and very great location which close to the Cathedral and heart of the city. Lots of great restaurant nearby.

Leisure Family

6/10

Pleasant

22 Nov 2019

Verified traveler

Property is centrally located and close to all the major attractions. It is safe and can walk to most places without needing to use the public transportation, You can use public transpiration to get to and from the airport or the main train station which is great,

Leisure Self

10/10

Exceptional

06 Nov 2019

This hotel was excellent in location, services, and hospitality. The staff was wonderful and always happy to assist when I needed something. A special thank you to Mario and Marco. You both made my stay in Florence an amazing one. :)

Leisure Self

8/10

Excellent

26 Oct 2019

Gabrielle

Hotel Cardinal was exactly as advertised, clean and tidy with friendly staff. Room was functional and spacious (we got upgraded to a king bed as we were there 4 nights) but the best part was the rooftop terrace, where we spent all our time at the hotel except when we were sleeping or showering. With views I’d the Duomo and all surrounding area it was magnificent. Great for breakfast or a nightcap!

Leisure Partner

10/10

Exceptional

21 Oct 2019

Verified traveler

Nice property in a great location. Staff are amazing - very friendly and helpful (esp with luggage and the stairs). Definitely recommend.

Leisure Partner

8/10

Excellent

19 Oct 2019

Verified traveler

Aside from the stairs- which are not to be underestimated- this place is a gem. Location is great and Marco, at the front desk, was amazing. Like others mentioned, they did carry our bags up and then down the stairs. On Thursday nights, the street seems to be a college “hang out” but they don’t get loud- just crowded. The restaurant across the street is delicious too.

Leisure Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Rooftop is great for a drink or to get a
snap, location of the hotel is fablous really close to everything. The staff are what make it they are so helpful and friendly with anything you need..

Leisure Partner

8/10

Excellent

04 Oct 2019

Verified traveler

Very centrally located and exceptionally helpful and friendly staff! Rooms were clean and comfortable- it’s not a 4 star hotel but you’re in Florence, so you shouldn’t need to be spending much time at your hotel anyway!

Leisure Self

6/10

Pleasant

25 Sep 2019

Verified traveler

The service and location were perfect. Service in particular. Also close to everything.

However the hotel had an exercise room advertised on Orbitz. There was none. This was misleading and, I suspect, due to Orbitz.

I would recommend the vital given its value and a spectacular terrace.

The stairs were high so older or infirm guests might wish to avoid

Leisure Friends

10/10

Exceptional

11 Sep 2019

Verified traveler

Staff very helpful. Booked skip the line at uffuzzi for me.
There was a noise issue at the hotel which they corrected without being asked.

Location is short walk to almost v every major site. Sound proof windows worked pretty well.

Leisure Self

10/10

Exceptional

27 Aug 2019

Verified traveler

Very nice hotel, room was spacious and always clean. Front desk staff was very helpful and the location of the hotel is close to many Florence sights. The rooftop terrace was a beautiful extra, the view is gorgeous and perfect to unwind after a long day. Just keep in mind that the hotel is located on top floor of a building with no elevator, so as long as you don't mind and are able to walk 3 flights of stairs then this is a great stay. (Also the staff WILL help you carry your luggage up and down the stairs) My mother and I would definitely stay here again!

Leisure Family

10/10

Exceptional

25 Aug 2019

Rufai

Great

Great cosy hotel. Okay-ish breakfast. Staff were great.
Great location

Partner

8/10

Excellent

06 Aug 2019

This hotel is very charming. The location is good; and the staff is extremely pleasant and helpful, going out of their way to accommodate every need and answer every question.
The only drawback is that the hotel is on the third floor with no elevator; however, the staff is always eager to carry baggage up and down the steps.

Leisure Family

10/10

Exceptional

19 Jul 2019

Verified traveler

Rooms were clean and pretty. The bed was very comfortable. Location was good and it was quiet. The rooftop was beautiful. What really made the stay extra enjoyable was the outstanding friendly staff. I’ve been traveling for 3 weeks through Italy and this hotel was my favorite.

Leisure Self

10/10

Exceptional

14 Jul 2019

Verified traveler

Location was great. Staff were friendly and helpful. Room was clean. Breakfast was good

Leisure

10/10

Exceptional

08 Jul 2019

Verified traveler

Fantastic staff who were super helpful. Amazing location in the heart of Florence. Beautiful roof top terrace with magical views. There are steps up to this hotel, so don't book here if you can't do stairs! Staff will get your luggage for you.

Leisure Partner

10/10

Exceptional

03 Jul 2019

kate

Couples florence short break

Staff are amazing...So welcoming and helpful. Good location in florence.
Only downside is 3 flights of stairs but staff will take up luggage or bsgs when you arrive and depart. Would recomend to anyone visiting florence.

Partner

8/10

Excellent

03 Jul 2019

Verified traveler

Good value, lovely staff, great location. Breakfast slightly disappointing, croissants when available weren’t great & coffee not great, if we booked again we’d book without breakfast.

Leisure Partner

8/10

Excellent

30 Jun 2019

no lift, old property, staff helpful, good roof terrace

Leisure Partner

10/10

Exceptional

29 Jun 2019

kate

Great little gem

Great little hotel. Stayed 4 nights for business

10/10

Exceptional

12 Jun 2019

Verified traveler

Prime location; Mario’s hospitality and excellent customer service made us feel at home. He is constantly running around to provide the best experience to the guests, not only as far as the stay is concerned but also in making the trip special with advice, touristic tips and how to get around the city. We would definitely stay at Cardinal Hotel again in a future visit to Florence.

Leisure Partner