Name: Pestana Casino Park Premium Ocean & Spa Hotel
Address: Rua Imperatriz Dona Amelia, S/N, Funchal, 9004-513, PT

Pestana Casino Park Premium Ocean & Spa Hotel

Madeira · Portugal

Rua Imperatriz Dona Amelia, S/NView location

100 reviews shown

10/10

Exceptional

29 Jun 2026

Judianne

This location was beautiful. Staff amazing! Breakfast buffet the best, I’ve ever had. The lobby and surrounding grounds amazing. Great room! Highly recommend.

Family

6/10

Pleasant

06 Jun 2026

Léan

Location is good, outside bar staff lovely and massive breakfast selection. Room size was okay, had booked a room for 3 but was only ready for 2 so had to call reception and get it sorted, staff on in the evening were very unhelpful and kept asking us to come back and talk to staff during the day. Security not great, there was a drunk man not from the hotel in the women’s toilets in the lobby. Drinks like poncha double the price compared to bars down the road.

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Evan

This hotel would be great if it wasn’t for a couple of things.

The pools close early. Sun goes down at 9pm, but all amenities are closed at 6pm. When you are done exploring for the day, the amenities are closed when you want to use them most.

The room needs renovation. The pillows were terrible and the bed is stiff as a board.

Parking is a nightmare. They advertise that they have parking, but it was sold out all 5 nights. The only other viable option is at the casino. It’s right next door and the same price nightly, but there are no in and out privileges. This leaves you having to plan your day around only leaving once, which limits your ability to leave multiple times a day. Don’t advertise that you have parking if it is always full.

Other than that, great hotel. Beautiful views. And beautiful pools when they are open.

Self

10/10

Exceptional

27 May 2026

Jennifer

Breakfast

10/10

Exceptional

10 May 2026

Adeyemi

I had a fantastic stay. Only criticism was with the spa. The steam room wasn’t operational when I paid it a visit even though it was within the stated opening hours.

Self

10/10

Exceptional

09 May 2026

Nishat

Loved the jacuzzi, pools, sauna and the views of the hotel! Staff were friendly and breakfast was nice and decent!

Family

10/10

Exceptional

27 Apr 2026

Atanas

Great location.

10/10

Exceptional

24 Apr 2026

GILLIAN

Very impressed

Partner

10/10

Exceptional

22 Apr 2026

Julia

Very nice rooms and incredible breakfast buffet. We really appreciated the special touches they added for our honeymoon. It's easy walking distance from old town and has wonderful restaurants nearby. We loved catching sunset by their beautiful pool with ocean views. It feels very peaceful.

Partner

8/10

Excellent

16 Apr 2026

George

Hotel is nice, but it’s not a 5 star. I would say 4 stars is about right.
However worth noting it’s priced like a 4 star so I can’t complain.
Rooms were decent. Dated, but nice and comfy. Location is great, and staff were nice.

Friends_and_family Family

4/10

Poor

14 Apr 2026

Catherine

The room we were given on the 4th floor was extremely dated & needed an urgent overhaul!
The drawers inside the wardrobe were old & falling apart. The safe wouldn't work. The balcony furniture was like something out of the 1960's.
The carpet was old & dirty looking & the shower knob came off in our hands!
I realise the building is iconic & is a listed building but this room was not reflective of a supposed 5* hotel!
The hotel was not cheap either.
The staff at the bar were friendly & welcoming however the reception staff were spoke with were the opposite, unfriendly & dismissive.

If your room is near the city it is VERY noisy!

Partner

8/10

Excellent

12 Apr 2026

Idania

The breakfast buffet was exceptional. Dinner was okay. The front desk was very nice specially Diogo. However the facility is a bit dated. Overall a nice stay and conveniently close to the cruise port.

Partner

8/10

Excellent

11 Apr 2026

Lawrence

Parking situation was not great. 15 euros per day but was not available the whole time we were there, so we parked at the casino parking which was right next to it but no in and out privileges. You have to pay each time. Breakfast was expensive and just middle of the road. Kind of like a cruise ship style buffet breakfast. I suggest eating at a local breakfast cafe for a lot less and better food quality. Room was nice and roomy, great views. Housekeeping was average. Hotel staff friendliness was mixed. Some are a bit dismissive and snobby and some were really nice.

Family_with_children

10/10

Exceptional

11 Apr 2026

Laura

Lovely stay.

Friends

10/10

Exceptional

25 Mar 2026

Joan Angela Dsouza and Sarah

The mountain view and Ocean views were impressive. Excellent service, food, great waiters - the best and so neat the city centre. Beautiful hotel and staff. Clean and great facilities with infinity pool and spa.

Friends

10/10

Exceptional

14 Mar 2026

Ben

While admittedly dated, it is architecturally impressive and the staff are great, but the business centre needs upgrading

Self

8/10

Excellent

21 Feb 2026

michael

Well located along main avenue, about a kilometer from the Cathedral and main downtown area. Good breakfast, staff helpful. 2 negatives-entrance down a long flight of steps from the street and the supposedly heated indoor pool was not heated.

Self

6/10

Pleasant

19 Feb 2026

Barbara

I traveled with a male friend and, being that I am a woman and we are but friends, so at reception we requested separate (already paid for separate rooms) but adjoining rooms. We arrived early in the morning, stored our luggage, and then returned around 5 pm, whereupon we were assigned Rooms 360 and 362 which we were told were next to each other. Instead, there was both a large meeting room and a large library space between them. I was in 362, which unlike my friend's room had no sofa, no desk with a chair for writing, no nook for coffee pot, and was considerably farther from elevators. We paid the same amount for our stay. Also, unlike my friend's room, I was not supplied with face cloths and had to request them. We were exhausted after a long trip from the US and sightseeing and I didn't have the energy to protest the inferior room and possibly move.

People should be aware also that, while the distance to the historic downtown is a 15 minute walk, the return is up a very long and steep hill. We noticed, after several trips up and down the hill, that there is a bus that goes up the hill. It would have been helpful if at reception, someone would have alerted us to the availability of the bus and indicated the bus number and cost.

On the positive side, there are a number of small, reasonably priced restaurants across from the hotel. The hotel buffet breakfast, which was included in our reservation, was excellent and offered a vast number of choices of food.
space

Friends

10/10

Exceptional

08 Feb 2026

maxine

The amenities and the location is wonderful

Leisure Partner

10/10

Exceptional

04 Feb 2026

Debra

Spacious, clean room. Friendly and helpful staff. The swimming pools were all in excellent condition. The building itself is a bit dated but the facilities were still excellent. Happy with my stay!

Leisure Self

10/10

Exceptional

03 Feb 2026

Charlotte

Room was very generous size and 'double' bed was 6ft and very comfy! Double sink and spotless bathroom. We were lucky to have a balcony with view over the sea. Breakfast buffet offered fantastic choice and one night we opted for Madeiran evening buffet and were visited by a traditional Madeiran singing and dancing group! Within walking distance of the town and hotel also provided us with information on tours with direct or nearby pick up.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Michaela

The location, the Staff, the cleanliness of the place, lovely breakfast and big choice of food at the breakfast buffet, overall very very relaxing stay. Spa is a great bonus as in January, the pool is still too cold to dip in. Enjoyed morning coffee overlooking the harbour and cruise ships.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Gary

Great location, friendly staff, beautiful spacious resort

10/10

Exceptional

12 Jan 2026

Maxine

Very clean . Friendly staff . Great breakfast

Partner

8/10

Excellent

09 Jan 2026

Maria

Great location.

Leisure Family

10/10

Exceptional

07 Jan 2026

Gillian

Booked last minute as flight cancelled so needed overnight accommodation. Staff were wonderful. Room was ideal for our needs with free water & soft drinks in mini bar. Breakfast was included which is one of the best I’ve ever had in a spectacular setting, will return.

10/10

Exceptional

02 Jan 2026

Rachel

Nice rooms, friendly staff, amazing Christmas buffet dinner.

Leisure Family

10/10

Exceptional

18 Dec 2025

Nashaat

Nice hotel with a an excellent scene over the ocean, also in the centre of the city close to everything

10/10

Exceptional

11 Dec 2025

Ian Michael

We’ve stayed that this hotel many times before and the stay was again excellent. The room was generously large with a usable balcony. The buffet breakfasts were outstanding in quality and selection. Generally the whole experience was excellent.

Leisure

6/10

Pleasant

03 Dec 2025

Adam

Nice hotel but felt a little dated

Business Self

8/10

Excellent

24 Nov 2025

James

Great location, very retro in the communal areas. large selection at breakfast, few negative point though. If you have a garden facing room, take ear plugs. The nightclub at the casino goes on till 3/4 am and the noise from the club is LOUD!. Also if you have a suit at the sea end of the hotel, be prepared for noise from the cruise terminal pumping station. Room service was rather late in the day/ none existent My room was only cleaned after 4pm and another room in our group wasnt cleaned at all. Over all the the hotel is very nice place to stay

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Lauren

This is the second time I have stayed here and it won’t be the last. Perfect location, facilities, rooms are clean, staff are friendly. It’s the perfect all rounder and I can’t wait to return in the new year.

Self

10/10

Exceptional

01 Oct 2025

Sarah

Hotel is very nice! Clean and comfortable rooms, great breakfast buffet. The hotel overall is a bit dated, but still very comfortable and would stay again

Partner

6/10

Pleasant

17 Sep 2025

Alberto

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience.

However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction.

Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need.

The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests.

Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.

Leisure Family

8/10

Excellent

15 Sep 2025

Kay Elizabeth

Lovely pool and grounds very convenient for walking to the old town.

Leisure Partner

8/10

Excellent

14 Sep 2025

Ian

Rooms and site were clean.

Parking at casino is $12€ per day and no in and out privileges.

Cleaning staff came in and cleaned our room on day 3 even though we had do not disturb sign up.

Blow dryer in our room broke. We called 4 times, went to the front desk and it was never fixed. Eventually on day 3 they brought us a plug in one.

Beautiful spot… staff service leaves something to be desired.

Leisure Friends

10/10

Exceptional

21 Aug 2025

Anil

Great place to stay.

10/10

Exceptional

16 Aug 2025

Daile

Excelente

Leisure Family

2/10

Poor

07 Aug 2025

Omar

Only location nice, otherwise to start from staff they dont have any customer service here is the incident i asked for extend the checkout till 1.30 pm only o e hour and half the response from front desk exactly she said, no you have to checkout at 12 room already given to another guest, this is totally not acceptable behaviour. Very limited breakfast, with no taste, and extremely old hotel

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Inez

Would recommend

8/10

Excellent

24 Jun 2025

Patricia

Very central

Leisure Partner

10/10

Exceptional

14 Jun 2025

Michael

Great stay

Friends_and_family Family

6/10

Pleasant

28 May 2025

Elliot

N/a

Friends_and_family Friends

6/10

Pleasant

01 May 2025

Claudio Jorge Aguiar

Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.

Leisure Partner

10/10

Exceptional

01 Mar 2025

Harshad

Location

Leisure Partner

10/10

Exceptional

20 Feb 2025

Dequan

Good location and very clean.

Leisure Family

8/10

Excellent

02 Feb 2025

Verified traveler

A good location

Great location but a little tired in places, particularly the room. The room smelt musty upon first entry, my wife said it smelt of smoke. Bath plug was missing and there was hair on our floor and in our bathroom which was definitely not ours. I think housecleaning can do with an upgrade. Also towels were not always replaced.

On the service side, staff were polite but not always helpful. As it was our first time, we asked for directions only to be given a map and told to look on that.

Bar prices were a bit expensive. €6.50 for a lager an lime, €4 down the road.

Buffet breakfast was ok. Had much better elsewhere.

But overall it was good and the location was very good. We particularly like the Prince Albert pub 3 mins walk away.

Partner

10/10

Exceptional

26 Jan 2025

Katrina

The staff were helpful and friendly throughout our stay . The room was probably in need of an update but cannot fault the cleanliness . It has a lovely bar area inside and out and both the outdoor pools were clean and tidy . The indoor spa and pool were an added bonus . We were B&B and the breakfast was more than acceptable. We did eat in the restaurant on one of the evenings and found the food lacking in choice but this would be my only negative. The hotel is a 20min walk into the town centre and very handy for bus stops/taxis and lots of restaurants in walking distance . We found it an excellent base to explore Funchal from .

Leisure Family

4/10

Poor

17 Jan 2025

Philip

Great location and beautiful pool with a great view. Unfortunately that's where it ends. We stayed in this hotel twice, once before the cruise and once after. If my second booking was refundable then I wouldn't have gone back. Staff at the front desk are completely incompetent and not properly trained. The gym equipment has not been serviced in years. I complained about this on the first visit hoping that at least one of the cardio machines would work a week later, but nothing was done about it. What makes is worse is the staff seems annoyed when you bring this up. Loved Madeira but won't go back to this hotel.

Leisure Family

6/10

Pleasant

03 Jan 2025

Antonio

Location! - the Casino Park is without a doubt the best located hotel in Funchal - you get out and walk to all major sights. That comes with a curse - NOISE, LOUD INCESSANT NOISE ALL NIGHT LONG - which is not their fault but rather the municipality of Funchal, that somehow believes that absolutely insultingly and preposterously loud concerts of horrendously mediocre bands and music is what tourists that stay in 5 star hotels want.... in any case, the Casino Park - which 40 years ago was the Grand Dame of Funchal is clearly dated, not a 5 star hotel, at best a 4 star - needs renovations/dire improvements in a few areas: there are no coffee/ tea machines in the room, the breakfast buffett is a disgraceful display of bad, processed, garbage food, they have four coffee machines for 200 people: it takes 15-20 minutes in a line to get a cup of coffee for breakfast. There are 3 very small elevators for the entire hotel - so in a busy period, it is impossible to get one, prepare to go up and down 5 or 6 flights of stairs - which is not that bad after you ate that horrendous breakfast food... now let me mention some great things - the staff is awesome, truly concerned about the clients well being - the problem is that Grupo Pestana, who has bought all the largest hotels in Madeira, is not up to international standards, they are a cost cutting, accounting driven corporation from stingy owners who will replace 20 humans with one bad coffee machine in a heartbeat. SHAME ON PESTANA

Leisure Friends

10/10

Exceptional

11 Dec 2024

Ian Michael

6th visit to Madeira, 4th stay in the hotel. The rooms are comfortable and all have a balcony. Breakfast is outstanding and the evening bar is quite peaceful and fairly priced.
Excellent

Leisure

8/10

Excellent

04 Dec 2024

Kimberley

The hotel and grounds are beautiful. The hotel is ocean front and close to everything you could need. Our room and the hotel were kept very clean. The main issue I had throughout my stay was with the staff at the front desk. Every time we needed to go to the front desk, including at check in, we were treated rudely. (*Except for one tall young man with dark hair, he was the exception. Always pleasant and happy to help) You felt as though you were annoying them and information, particularly regarding parking, was inconsistent and at times misleading. I have never been treated so poorly by hotel staff before. I would never stay there again.

Leisure Partner

8/10

Excellent

04 Dec 2024

Paul

Architecture and design

Leisure Partner

8/10

Excellent

04 Nov 2024

Marguili

Need room renovation. Mold in shower

Leisure Partner

8/10

Excellent

08 Oct 2024

Enio

This hotel looks tired like the staff and the sad breakfast. Interior is still okay fortunately. Good location.

Friends_and_family Friends

10/10

Exceptional

01 Oct 2024

NICK

Great location. Safe for solo travellers.

Leisure Self

8/10

Excellent

23 Sep 2024

NICK

Great experience here. Staff was very friendly and helpful for room change and parking. Had problem with parking ticket machine and they gave me free parking for the little inconvenience. Very central spot. I would definitely recommend and refer.

Leisure Self

10/10

Exceptional

19 Sep 2024

Robert

Very nice.

Leisure Self

8/10

Excellent

10 Sep 2024

Grzegorz

Old building ( almost classical) but require updating.
Only first floor ( reception level) nice and fresh, but room level’s tired and very much used.
Location is excellent staff very friendly and helpful.

Leisure Friends

8/10

Excellent

03 Aug 2024

M-Fatima

Overpriced dinner buffet. Disappointed with quality and selection of the food.

10/10

Exceptional

30 Jul 2024

William

Very nice hotel, our 4th time staying there.

Leisure Family

6/10

Pleasant

23 Jul 2024

Benvinda

En general muy bien ubicado

8/10

Excellent

22 Jul 2024

Erin

We had a great stay! Breakfast and pools were unbelievable. 2 Pools closed at 6 and rooms needed an update. Our air conditioning was a fan that hardly worked. Very quiet, stunning views of the city.

Leisure Partner

6/10

Pleasant

03 Jul 2024

Faustina

This is definitely not a 5 star hotel. The lobby is nice and the breakfast options are good, but the bathroom has black mould all around the tap and sealant. What 5 star hotel doesn't have a coffee and tea tray in the rooms? I went down to the bar one evening to buy hot chocolate. The very rude barman glanced at me and carried on serving others who came after me. At first I thought it was a mistake, but when he did it twice, I just walked away because I didn't want to exchange words with such an ignorant person. The evening before I purchased a cup of tea at the bar. I had to wait a while for it and I specifically asked for oat milk, which I was told they had. They arrived with regular milk which made me sick. I will rate this hotel 3 stars and that is me being generous and their bar staff need serious training.

Leisure Self

10/10

Exceptional

15 Jun 2024

Joseph

Good location, near the centre and shops, restaurants and walls all near by. Highly recommend.

Leisure Self

10/10

Exceptional

15 Jun 2024

Sarah

Hotel was amazing. It had three swimming pools, which I totally enjoyed. However, I don’t think this day explain correctly, how to get towels and robes and basic accommodations.

10/10

Exceptional

11 Jun 2024

Dawn

The hotel is beautiful. It's a place of relaxation. The staff is friendly and very helpful.

Leisure Partner

10/10

Exceptional

23 May 2024

Diana

Great location, delicious breakfast. Playground was out of the service…

Leisure Friends

10/10

Exceptional

25 Mar 2024

Rob

Excellent hotel, great location and amazing views.Breakfast was good with plenty of selection.Very clean hotel

Friends_and_family Friends

10/10

Exceptional

19 Mar 2024

Alberto

Nice

Business Partner

10/10

Exceptional

04 Mar 2024

Ian Michael

Excellent hotel with good bars and restaurants. Room size is good and there’s always someone on reception.

Leisure Partner

10/10

Exceptional

27 Feb 2024

stewart

The only thing I did not like the room is 50 years old but it was clean and the bed was comfortable

Leisure Self

10/10

Exceptional

23 Feb 2024

Ita

I had some issues with the room especially the bed but Edouardo rectified the matter in a swift and successful manor. Christian’s was also most competent when she rectified an issue which we had.

Leisure Partner

10/10

Exceptional

12 Dec 2023

KWAI FUNG

Thank you very much for the upgrade, it definitely made the stay more comfortable for us. The hotel is beautiful and spacious, breakfast was tasty, hot and with a good variety of food. Beautiful views whilst having breakfast and a lovely views from the roof top pool.

Leisure Family

8/10

Excellent

27 Nov 2023

Phillip

Great location . Close to everything

Leisure Partner

10/10

Exceptional

07 Nov 2023

Verified traveler

Excellent stay

We only stayed for one night but it was faultless. Attentive staff, everything was clean, facilties are fantastic and overall it was very comfortable and well located.

Partner

10/10

Exceptional

29 Oct 2023

Thomas

Great place to stay. Excellent location. Great breakfast. Good variety. Staff were very friendly & professional

Leisure Partner

8/10

Excellent

12 Oct 2023

Maggie

Lovely hotel and great location

Leisure Partner

6/10

Pleasant

01 Oct 2023

Susan

Woman at check in was rude. Rooms need some repair as our toilet wouldn’t flush and door handle to deck broken. Carpet needs cleaning but overall was exceptionally clean. Breakfast buffet was ok as most of the food was cold. On plus the grounds and pools are gorgeous.

Leisure Friends

8/10

Excellent

30 Sep 2023

Colin

Location

Business_and_leisure Friends

10/10

Exceptional

28 Sep 2023

Verified traveler

Everything about the hotel was excellent except the batch did not drain and filled up while taking a shower. Was reported twice but not fixed

Partner

10/10

Exceptional

15 Sep 2023

Dawn

The property has a lot to offer so you don't need to leave to enjoy your stay. In addition, if you wish to shop or dine around, there is a lot of choices on or near the property. I love the property and would like to visit again for a longer stay.

Leisure Friends

10/10

Exceptional

30 Aug 2023

Phillip

It was very comfortable, lots of places to chill, have drinks/snacks or just catch the sun.

Leisure Partner

10/10

Exceptional

31 Jul 2023

Ananta

Excellent location, everything within walking distance.

Leisure Family

8/10

Excellent

03 Jul 2023

Verified traveler

Relaxed, great location and friendly staff

The Casino Park is what it is. Quite traditional. If you are looking for ultra modern try somewhere else. If you want a relaxed, comfortable stay with great facilities , friendly staff and a great location it is well worth Considering

Partner

8/10

Excellent

27 Jun 2023

Verified traveler

Beautiful View

This was a very nice hotel. The location is perfect! The rooms need to be updated. The beds were hard ( although some people like firm beds). The shower was rough because the shower head was not in the correct location and it was impossible to move it in the right direction. There were very few outlets. I couldn't straighten my hair in the bathroom because there wasn't an outlet and there was no other mirror in the room!
The breakfast, which was included, was great! The pool was only opened till 6pm.

Friends_and_family Family

10/10

Exceptional

24 Jun 2023

Aleksei

Location! Location! Location! Wicked views, great pools and spa centre! Friendly and professional service. Rooms are a bit dated, but if you are visiting Madeira to spend a lot of time in your room- you came to the wrong island. We enjoyed our stay in this hotel.

Leisure Partner

10/10

Exceptional

18 Jun 2023

Tayler

Great! Tub was a little small.

Leisure Partner

10/10

Exceptional

17 Jun 2023

Verified traveler

Fantastic location, hotel, and service!

Great hotel, hotel facilities and breakfast were flawless. A great location for exploring Funchal, close proximity to amazing restaurants, and ideal for a base for exploring the island. In room was basic, but otherwise great service and great value for money! Would recommend!

Partner

10/10

Exceptional

08 Jun 2023

Judy

Beautiful grounds, great breakfast, helpful staff.
Could use a few more parking spots on hotel property.

2/10

Poor

21 May 2023

linda

Terrible

Only good point I can give is the nice architecture of the hotel.
Everything else, cleaning, service, food, maintenance are clearly not even a 3 stars hotel standard. Stay away

Partner

8/10

Excellent

07 May 2023

Victoria

The room was a little tired . Needed decorating and had a shower curtain and small shower head over the bath - shower curtains are unhygienic and the shower should be updated
The balcony chairs were like pallets and really uncomfortable
No kettle
Apart for that everything was fine

Leisure Partner

8/10

Excellent

06 May 2023

David

very clean, good staff

Leisure Family

8/10

Excellent

27 Apr 2023

William Patrick

It was an excellent stay. Location the best. Walkable to waterfront and local streets with a variety of restaurants. Views are wonderful. Breakfast had many options. Staff polite and accommodating.
The refrigerator in the room was inconsistent. Sometimes it was cold and other times it was not working. The mattresses are hard but it did not bother us. Could hear doors in the hallway but again not an issue for us.

Leisure Partner

2/10

Poor

20 Apr 2023

Verified traveler

Not recommended

Cons:
We got a room which felt that wasn’t used for a while with a dust smell, bad bed condition and 1 glass without water or wine like we were promised. At the reception we’ve been told that we’ll get another room, we saw the housekeeping preparing the room which felt again like it wasn’t used for a while (it was the far last room). The room was even worst with dust smell, dirty on the wall and broken sockets.

Prons:
The manager was nice from the very beginning, she agreed to refund us so we didn’t have to stay at the hotel, I’m still waiting for the refund to appear on my credit card account

Partner

10/10

Exceptional

18 Mar 2023

ORNA

delightful vecation

We spend 4 wonderful day & nigth in the hotle
The entire staff, in all departments, was courteous, polite, businesslike, only wanting to help you enjoy your stay at the hotel and on the island, a staff that provides the highest level of service

The breakfast was very rich, clean and aesthetic and when you have to eat early before the flight they have such a service

The entire design and planning of the hotel is simply stunning, 3 pools: on the roof, outdoor and indoor, endless seating areas, we didn't want to leave, the location is perfect in the center of Funchal

Just a delightful experience.
Grade 11 out of 10

10/10

Exceptional

02 Mar 2023

Robena

I have never stayed in a hotel with so much space in the lobby and the gardens.There were so many different seating areas throughout the property. My only hiccup, please do not close the rooftop swimming pool before sunset actually occurs. We went up to capture the sunset only to find the access to the rooftop pool closed. We really lived the amount of space in our hotel room. We were able to experience sunrise and took amazing pictures. 👏 The buffet breakfast was fantastic each and every morning of our stay. Also really enjoyed the falcon and their trainers - what a unique experience. Obrigada

Leisure Partner

8/10

Excellent

26 Feb 2023

Jane

The room we had looked out over a busy road which was noisy 24hrs a day with cars and people especially at night The hotel was relaxing

Leisure Partner

10/10

Exceptional

25 Feb 2023

Joanne

Perfect

A lovely hotel close to the park and a short walk into town. Breakfast and dinner were really nice, with lots of dishes to choose from. The views from the hotel are beautiful. Lots of indoor and outdoor seating areas to choose from, as well as three pools. The staff were helpful. We stayed for four nights and would definitely stay there again.

Partner

6/10

Pleasant

13 Feb 2023

Anastasia

The property is beautiful and the restaurants, spa and pools are fabulous. Food is great too. Location is fantastic.
However, the beds suck! I am not a tiny woman, but thin. The beds are awful!!!! I didn’t sleep much and literally still have physical bruises on my ribs and hips, because I am a side sleeper. The beds are like sleeping on pure coils.
Sleep is so important and because of that I will not stay at this hotel again.

(P.S. I am sure I am not the only one with this issue. I stayed there because I had no choice and every day, out of 3 day stay, I saw mattresses and beds being moved around the hallway)

Leisure Self