Hilton Phoenix Resort at the Peak

United States , Phoenix Area - AZ
PHOENIX, ARIZONA, 7677 North 16Th Street
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100 reviews shown

10/10

Exceptional

07 Jun 2026

Emily

We traveled here for a weekend with our two young kids (10 and 7) and had a great time. The pool area is the perfect size - not overwhelmingly big like a theme park, but it does allow guests, in, it is not exclusively for the resort, that being said, it never seemed too busy.
The basic double queen room is huge, with clean and comfortable beds. As others have said, the food is your basic diner food, nothing spectacular but that didn't really matter to us. We would visit again.

Family_with_children

10/10

Exceptional

07 Jun 2026

Robert

We enjoyed our stay clean room great amenities and accommodating staff. Can’t wait to go back!

Partner

4/10

Poor

07 Jun 2026

Aaron

The staff we came across appeared not happy to be at work. The room was super dirty. The service for breakfast was very slow. It took about 40 minutes to get over priced breakfast. The outdoor pool was good, the kids enjoyed it.

Family_with_children

8/10

Excellent

06 Jun 2026

ADEL

Everything was good
thank you

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Krestyna

Wonderful stay thank you

Family_with_children

10/10

Exceptional

05 Jun 2026

Briana

We absolutely love the pool! Also central to all the other places we enjoy spending our time when we visit Phoenix:)

Partner

8/10

Excellent

05 Jun 2026

Beth

Everything was great until construction started at 6 AM. I was not planning on waking up early on vacation.

Family

10/10

Exceptional

04 Jun 2026

zak

Nene

8/10

Excellent

04 Jun 2026

Desiree

Overall great experience. Kids and I had a lot of fun and spent the day at the water park. Only suggestion is if you want to swim outside of water park hours, make sure you get a room next to the other pool. It’s on the other side of the property from where we stayed and I didn’t realize how far it was. Definitely not a walking distance I preferred.

Family_with_children

10/10

Exceptional

03 Jun 2026

Treyonn

Everything was beautiful! From the staff to the cleanliness to the room service to the amenities. I love it.

Family

8/10

Excellent

03 Jun 2026

Clayton

minimum twenty-five characters

8/10

Excellent

02 Jun 2026

Jessica

Amazing

Family_with_children

8/10

Excellent

01 Jun 2026

Helena

The grounds were not well kept with trash seen. Construction apparent on-site.

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Jennifer

This was a great weekend spent here at the Hilton in Phoenix. The property was nice. Rooms clean and very nice. Bed was very comfortable! Staff was beyond helpful. And the water park was amazing! Will definitely be making this a summer normalcy.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Crystal

The hotel was under construction and there was no pool, basketball courts or restaurant which were all advertised online.

Friends_and_family Family

10/10

Exceptional

30 May 2026

darcy

I loved the resort and the lazy river

Family_with_children

10/10

Exceptional

29 May 2026

Teresa

We enjoyed our stay. The staff are top notch. Shout out to Antonio and Lalo at the water park. Antonio went above and beyond in his service. Lalo was always working hard at picking up and keeping the water park free of trash. Nice room.

Family

4/10

Poor

28 May 2026

Mike

The pool was filthy, and it’s tiny; also another charge. Definitely oversold, I would stay elsewhere.

Family_with_children

4/10

Poor

28 May 2026

Mike

Both meals were awful. Even just a bowl of oatmeal. Property was dated and run down. Pool closed at 4 one day. Adults only pool was dirty with debris all 3 days. One elevator was broken the whole time. Overall the hotel is being negotiated in every way. Would not stay here again.

Partner

10/10

Exceptional

27 May 2026

Brian

Wonderful place to stay

10/10

Exceptional

27 May 2026

Kira

Pool was amazing. Staff was also great.

Partner

10/10

Exceptional

26 May 2026

Nicholas

Newly renovated rooms are nice!

Family_with_children

8/10

Excellent

26 May 2026

Victor

Good

Family_with_children

10/10

Exceptional

26 May 2026

Clifton

While construction was going on we had Great time would recommend.

Family

2/10

Poor

25 May 2026

Shane

Worst stay and ive been here a total of 6 times my daughter's birthday weekend and she ended up calling her mom to come get her. I WILL NEVERbe staying here again.
And a joke to only get 100$ credit

Friends_and_family Family

10/10

Exceptional

23 May 2026

Edmundo

Aaa

10/10

Exceptional

23 May 2026

Timothy

The room, lobby, and living room bar were exactly what I needed. The pool was perfect as well

Family_with_children

8/10

Excellent

23 May 2026

Tim

Room smelled terrible otherwise everything else ok

Family

10/10

Exceptional

22 May 2026

Chantell

The pool was awesome!

Family_with_children

10/10

Exceptional

22 May 2026

kimberly

It was clean everyone was nice . It’s not run down like the others say the pool area was nice, the water was clean and refreshing

Self

8/10

Excellent

22 May 2026

Alessandra

I think it is a great place and we had a wonderful time, but there was definitely some room for improvement. With a pool full of people and children they closed the food service and on the following day food/bar and slide was not open till 11 AM even though again full by children and ready to play. It was the last day of school and is tradition every year it would just be a win-win for families and for them to send her the amenities around the time schedule of the people their as they see the hotel is full. Any family would tell you the kids want to go to the pool first thing in the morning so I have everything closed until mid morning is a miss. I feel they could make great money on having breakfast items and drink starting at 9 AM by the pool.

Family_with_children

10/10

Exceptional

21 May 2026

Thinus

Great hotel

Family

10/10

Exceptional

20 May 2026

Todd

The room I stayed in felt boxy, but still nice and clean. My room view was of maintenance, so that was not so exciting to hear or see in the morning. Sadly I did not get to take advantage of the resort big lagoon pool or even see it, though I was charged a resort fee just for staying there. I was only here for one evening (much needed rest, which I got). Perhaps it would have been more enjoyed with a partner or kids. The breakfast at the bar was very nice and good quality and the bartender was very attentive.

Self

10/10

Exceptional

19 May 2026

Serene

Great Staff amazing people clean

Friends

2/10

Poor

19 May 2026

Xavier Tillman

The outside of the hotels needs to be renovated. Pool isn’t as nice as the photos. I was also charged for breakfast when breakfast was “included” when I called the front desk had told me I had to pay for breakfast because “it was worked into my rate” I eventually got my refund. Wouldn’t recommend and would never stay here again.

Family_with_children

4/10

Poor

18 May 2026

Javiet

No water in the morning. Shower drain wasn't working properly. Water pooled

10/10

Exceptional

17 May 2026

Oscar

Couldn't find a hot tub on site. But it was a very nice stay. Great service.

Partner

6/10

Pleasant

17 May 2026

Jana

Hotels.com needs to update the listing for Hilton at the Peak as of the time of this review 5/17/26 the listing still shows under the Hotels.com Highlights / Amenities that there are 7 pools & 2 hot tubs.

We have done a staycation at this location for several years after we checked in we went for a walk to find Hilton REMOVED the 7 pools & 2 hot tubs

When I brought this up to Grace at the Hotel & showed a screenshot of the listing she was very short & told me \" you booked through a 3rd party if you would like to cancel our make changes you need to contact them\"

I don't know how Grace works in the hospitality industry. EPIC FAIL for Grace.

What's funny is at the various elevators there is a map of the resort which still shows all the pools & hot tubs on the maps.

If you decide to stay here hopefully you don't deal with Grace as she could care less about the customers that booked through a 3rd party

In years past when we stayed here when the water park closed for the evening we used to enjoy going to the swimming pools for night time swimming.

Now that the pools are removed this location has lost its appeal....truly a shame

Sadly we won't return in the future

Time to find a better location

Friends_and_family Family

6/10

Pleasant

17 May 2026

Alexandra

The website says pet friendly for $75 for pets under 75lbs, but upon arrival I was informed the Hilton website is “incorrect, and they only accept service dogs”. I asked the manager what was I supposed to do with my dogs then, after speaking to another gentleman he informed me I could stay if I paid a $200 non refundable fee. I had no other options since my room was non refundable and it was late afternoon. I don’t feel like that was professional, if your website states you’re pet friendly then you should honor that. The manager stated he’s been trying to remove that from the website since 2009. That’s more than enough time.

The rooms were nice, very clean. My only complaint would be that my door and multiple other family members door would not lock, were hard to open physically, or hard to close do to not being aligned.

The property was well kept. There is two 3-4ft pools, a lazy river and one slide. A little convenience store with Starbucks coffee in the am, and a tiny bar/restaurant?

Overall it was the same as a regular hotel, I would not stay here again if looking for “resort amenities” and because they bait and switched pet prices on me.

Family_with_children

2/10

Poor

16 May 2026

Heather

We were ripped off on the breakfast included as the hotel decided they would only voucher the adults and not the kids i guess it depended on who you talked to at the front desk and there was no where to sit and eat. either the seats were wet, sit at a bar with my kids or site with our plates in our laps. Room was extremely run down

4/10

Poor

13 May 2026

Nir

There was no water in the morning of May 13th to bath with.

Self

6/10

Pleasant

13 May 2026

Dana

Under construction and our water went out completely

Partner

2/10

Poor

13 May 2026

Curtis

No bathtub even tho I asked for a room with one. Pool and hot tub are non existent. Waterpark is the only pool you will get but they close at 7pm. Wish they would have told me when I made the reservation that there was no pool because that’s what my kids really wanted was a pool. The room had no hot water then on our last day there it had no water at all. For the price that I paid it was not worth it. Will not be going back anytime soon

10/10

Exceptional

12 May 2026

Sheila

Clean room. Easy access to get places. Great kid friendly pool and water park

Family_with_children

6/10

Pleasant

12 May 2026

Cathy

I wish the pools would’ve had later hours7:00 pm is too early when on vacation

Partner

6/10

Pleasant

11 May 2026

Lakeisha

I don’t like the fact you can’t check in until 4pm and water slide close at 5pm and the whole water park area close at 7pm so u really don’t have no time to enjoy the water park you should get more than 3 house to use the water fun that’s the point of coming u can’t enjoy the water park unless u stay for Multiple days

Friends_and_family Family

6/10

Pleasant

10 May 2026

Erika

The photos online make the pool area, slide and lazy river are bigger than they really are. Construction was going on. I wouldn't stay again

Family_with_children

10/10

Exceptional

10 May 2026

Crystal

The outdoor pool bathrooms were filthy, the floor and toilet paper was a mess. I would recommend more bathroom checks, at least every hour and maybe squeegee the floors.

The hotel was great. Clean and stocked.

The staff was very friendly, prompt and helpful.

Family_with_children

8/10

Excellent

10 May 2026

KEYONA

Rooms were cleaned later in the day, allowing you to sleep in without interruptions. The cleaning staff was very friendly, efficient, and accommodating.

The spa was accessible, but the hot tub was cold. They have a good variety of fitness classes. I highly recommend attending Yoga with Lauren. The Zumba class ended up being fun, but the instructor seemed to be in a bad mood at the start of the class. I was almost discouraged from going to the class because of this non-welcoming aura. However, all the other spa staff were very accommodating and sincere.

The pool area is really nice. They have music playing, volleyball nets, a slide, lazy pool and two sizeable pools. Be aware that the poolside bar closes early (5pm at the time of my stay) on Fridays.

In the courtyards, the old pools have been replaced with shaded turf, which is really nice for various types of events or simply having a space for kids to run around.

Restaurant menu items average about $20.

All in all, it was a very enjoyable stay. I would definitely stay again, but I probably would not attend the Zumba class again to avoid that unpleasant interaction.

Family

10/10

Exceptional

09 May 2026

Erika

Everything about our stay was fantastic ❤️

Friends_and_family Family

2/10

Poor

09 May 2026

Brian

Construction noise constantly, alot of amenities closed, blood stains on the carpet, rock slide closed…..i can go on

Partner

10/10

Exceptional

06 May 2026

Shalise

We enjoyed our stay, staff were very helpful. We loved the lazy river it was open till 7 even with it being a Sunday! The bar and food was a little over priced they should consider a small fee to BYOB but otherwise we loved it!

6/10

Pleasant

05 May 2026

Veronica

There was a lot of construction in the property and parking was difficult because of it.

Partner

2/10

Poor

04 May 2026

Geraldine

Hello,

I’m writing to share concerns about my recent stay, as the experience did not meet the standard I expect from a Hilton property.

First, the condition of the room was unacceptable. There were visible cleanliness issues throughout—marks on the wall, what appeared to be residue in the bathroom, paw prints on the back of the bathroom door, a ring around the bathtub, and stains in the bedroom area. Overall, the room did not appear to have been properly cleaned prior to our arrival.

I attempted to request a room change, but I was told the property was fully booked and no alternatives were available. While I understand occupancy challenges, the condition of the room warranted a better resolution.

In terms of service, the only positive interactions we had were with two gentlemen who drive the golf carts around the property—one older gentleman and another African-American gentleman. Both were kind, helpful, and professional. Unfortunately, the rest of our interactions with staff did not reflect that same level of service.

Additionally, we had paid for breakfast, but at check-in there was no communication or guidance on where or how to access it. The following morning, when I asked about breakfast, I was initially told it was not included. After reviewing my account, I was then told we needed to go to the bar to order. This lack of clear communication was frustrating and avoidable.

I took pictures if you would like to see

10/10

Exceptional

04 May 2026

Kevin

Resort was incredible, good drinks, great food, awesome atmosphere and very pleasant staff! Early check was complimentary and was perfect for the kiddos after a long ride!

6/10

Pleasant

04 May 2026

Serena

Definitely an older property and it's going through lots of renovations. They're working on the main public areas and those look nice. But once you start going to your room, you really see all the work going on. The room next to ours was being used as a storage area for the construction materials and there were in there around 7 am everyday moving stuff around, slamming the door and coming in and out.
Staff at the main lobby restaurant were nice and friendly. It was nice to have a golf cart ride back to our building and I think they provide that service to the water park also. We had to walk by a lot of construction to get to the water park. We did love the seating areas around the lazy river. It was an experience, but I don't think we'll be back.

Family_with_children

8/10

Excellent

04 May 2026

Jessica

Yes bar and pool were nice.

Family_with_children

2/10

Poor

03 May 2026

Zareth

No amenities were available, pool closes at 7. Staff was not friendly. Save your money and go elsewhere

10/10

Exceptional

03 May 2026

Kathleen

This hotel is under renovation not very many restaurants open or available

2/10

Poor

30 Apr 2026

Bradley

Never going back there again

Partner

6/10

Pleasant

30 Apr 2026

Dawn

Room was clean, however their store that has drinks and toiletries closes at 6:00 so if you need an aspirin or something to drink you have to leave the property.

Self

10/10

Exceptional

27 Apr 2026

Amanda

Clean room, helpful kind staff, pool area under construction for new additions, though we enjoyed the lazy River 2 days. It’s not upscale, good family resort though. Enjoyed good drinks and nachos at pool.

6/10

Pleasant

27 Apr 2026

Kent

Lots on construction going on. Great staf! Poor housekeeping. My room had a great view. As a Hilton Honors Member, I would not recommend this property.

Self

4/10

Poor

26 Apr 2026

Maria

This property is currently under construction. There was construction noise pretty much all day, which started early in the morning. The area where you walk to the rooms was dimly lit at night. I didn”t feel comfortable walking through the outdoor maze of hallways to get to my room in the dark. My room was still dirty even after being cleaned. The staff was pleasant and helpful (my door would not close properly and they were quick to address it). I would not stay here again.

Self

2/10

Poor

25 Apr 2026

Veronica

Front office people seemed nice. Place in need of remodeling not worth the price.

8/10

Excellent

25 Apr 2026

Adam

Friendly staff. Lots was under renovation but very nice group hangout areas. Could really use more of a kids pool

Family_with_children

2/10

Poor

24 Apr 2026

Erika

We had a very disappointing experience during our stay. If we hadn’t booked through Expedia, we would have requested a full refund.

Our visit started off on the wrong foot when the manager, Richard, made an inappropriate remark implying that booking through a third party causes issues because “you’re dealing with people from India.” This was unprofessional and concerning.

We had to change rooms three times due to cleanliness and maintenance problems, including mold, hair, and a shower that wouldn’t drain. In another room, a ceiling sprinkler leaked onto our belongings.

The most alarming issue occurred at the pool, where our children found a syringe. Additionally, one of our kids stepped on an earring, and when we asked for a bandage, we were told they had run out and wouldn’t have more until the following month.

There were no lifeguards present, and both staff and management were consistently rude and unhelpful.

Overall, this was an unacceptable experience, and we will not be returning.

10/10

Exceptional

24 Apr 2026

Martie

The Hole in the wall is gone, we were limited to only eat at Slim Pickens. A lot of renovations going on, parking is VERY hard to find now.

Family

10/10

Exceptional

23 Apr 2026

diane

Room was great. A lot of construction going on. Look forward to when it’s completed

Partner

4/10

Poor

23 Apr 2026

LISA

Rooms are outdated

8/10

Excellent

23 Apr 2026

Caleb

Nice patio vibe in my suite can’t wait to room there again

Friends_and_family Friends

8/10

Excellent

22 Apr 2026

Mirela

I wish the rooms had bigger fridge and microwave.

6/10

Pleasant

22 Apr 2026

Melissa

We were initially put in an older non renovated room and it was dark and felt dirty. We found food in front of our couch. This was not the room I reserved. When I selected my room for over $300 it showed a renovated, very nice room and I had also asked for a Mountain View which we did not have. I went to the front desk and they were very accommodating in getting us the room we wanted. The second room was very nice with a nice view. We did enjoy a few hours in the pool which was wonderful.

Partner

8/10

Excellent

22 Apr 2026

Oscar

I went during upgrades. But they are doing a great job on the renovations. Can't wait to be back to enjoy the new setup.

Family_with_children

6/10

Pleasant

21 Apr 2026

apameh

Very family friendly resort

Family_with_children

4/10

Poor

20 Apr 2026

Luis

Room was small , the hours don’t coordinate well with water park and check in and only had access to one pool overall for price it wasn’t worth it .

Family_with_children

6/10

Pleasant

19 Apr 2026

Sarah

Lazy river was amazing and the gym smelled awesome

Partner

10/10

Exceptional

19 Apr 2026

Alejandro

Great!

Self

10/10

Exceptional

19 Apr 2026

Gina

Good room and property. Too much construction.

Family

6/10

Pleasant

18 Apr 2026

marie

Poolside seats got full very quickly , so get there early , free tubes for the lazy river and if you play mini golf which is free be mindful if you lose your ball it’s a $20 surcharge .
The room was spacious and clean there is also a fridge you can use .i also heard prior to arrival if you need a microwave in your room you can call the hotel.

Overall nice hotel with clean rooms .

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Matthew

The amenities were great. When we checked in and tried to use our room shower it did not drain at all, The shampoo bottle was not attached to the wall (no big deal), and the door you had to push incredibly hard to get in. We notified staff about the shower but it was not fixed during our stay.

Partner

10/10

Exceptional

16 Apr 2026

Sarah Lynn

I wish the restaurant served guests on the patio for dinner like they do for breakfast

Family_with_children

2/10

Poor

16 Apr 2026

Nichelle

Room was dirty, leaky faucet, bathroom door handle was broken. Pigeon nest and roosting pigeons on balcony. Balcony covered with bird poop. Lots of construction. Terrible food for the price-limited menu.

Friends

10/10

Exceptional

16 Apr 2026

Rigo

Great

8/10

Excellent

15 Apr 2026

Leilani

I’m disappointed with the changes to the resort. We were not able to check in on time.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Jaclyn

Room was great, aside from construction happening right outside our balcony that started around 630am. Be sure to ask about that prior to check in, I wish I was notified prior- but it was great otherwise. Pool/water park area was awesome, lots of fun and great to have food/ drinks available from the bar there.

Friends_and_family Family

8/10

Excellent

15 Apr 2026

Jennifer

Nice property but construction was loud. Pool area was nice

Family

6/10

Pleasant

15 Apr 2026

Janita Lynn

Beware of roaches coming through the drains of the room

Family_with_children

2/10

Poor

15 Apr 2026

Luis

They dont tell you about extra resort fees for booking theough expedia 40+

6/10

Pleasant

14 Apr 2026

Kyle

The room was decent but the bathroom was terrible. I check every bed for bedbugs and the flooring was covered in dust like a sheet of dust on everything. The bathtub was extremely rusted and the floor of the shower was so terrible they put a piece of fabric/material over the bottom of the shower to hide the terribleness of it.

4/10

Poor

14 Apr 2026

Reta

The hotel is currently undergoing renovations. We were woken up at 6 AM in the morning with loud drilling in the sound of trucks backing up. The renovations don’t look like they are going to be completed anytime soon. We were put in a room that backed onto the renovations and it was an eyesore. Was also loud drilling in the room next-door to us, which resulted in an uncomfortable stay.
The waterpark is the selling feature which looks better in pictures than in real life. But the kids enjoyed it.
The room was clean, but I would not recommend staying here at this time.

Family_with_children

10/10

Exceptional

14 Apr 2026

Jordan

Yes

Family_with_children

8/10

Excellent

14 Apr 2026

Matthew

A little construxtion, which was expected.. room was nicer than expected. Waterpark is pretty small but adequate. 4* especially at rhe price.

Family_with_children

6/10

Pleasant

13 Apr 2026

Elizabeth

The water park is a nice feature, but closes at 6 we didn’t realize until our last night that there are other smaller pools throughout the property that stay open later. It’s an older property and doesn’t feel luxe, but the beds were fine and the onsite restaurant/bar was great for quick, casual dining.

Family_with_children

6/10

Pleasant

13 Apr 2026

Bobbi

As many reviews have stated, this property is undergoing a much needed renovation. The renovated parts and the lazy river area were great, our unrenovated room and the complex we were in were not. Definitely not worth the cost if you are in the old parts of the resort.

Family_with_children

8/10

Excellent

12 Apr 2026

Diana

I would like to commend the front desk manager Carlos Romero for his calm demeanor and exceptional service .
I would like to commend the housekeeping service for their clearly well upkeep of my room during my stay.
I was disappointed the the room was not updated in the bathroom. There were stains, so I did not use it.
I liked the fitness center but the hours are much too short and truncated.
I was disappointed by the limited menu and food across the resort for food onsite.

8/10

Excellent

12 Apr 2026

Kristen

The room was a good size for our family of 4 and the beds were comfortable. The pools/waterpark were very crowded.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

Kenneth

Loved the room and water park! Staff was great and helpful. Only negative is we did have to go off property for more dining options

8/10

Excellent

12 Apr 2026

Michelle

Great bar selection...was a bit of a bummer finding seats available at River Ranch, a little over crowded. Also finding parking with all the construction going on was challenging. But overall we do like this place come every year!

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Tiffany

Comfortable beds, quiet and easy access to the freeway.

Friends_and_family Family