Spain
, Lanzarote 
Mollie
Do NOT stay here.
Owner does not communicate well. Took three days to respond to a query I had. Didn’t send my check in instructions the day before and as my flight landed very late, it was incredibly stressful trying to get instructions whilst at the airport. Ended up blaming Expedia to me but my email on Expedia is my email and has never had an issue. Then lied to Expedia and said he had sent them to me already. Had I not contacted him myself, I would’ve been locked out at midnight.
The communal bathroom feels grim. Toilet was covered in poo. No shampoo, conditioner or body wash. The walls had lots of chipped paint, the socket sparked when I put in my phone charger plug and the curtains are not big enough to cover the entire window.
The property is terribly noisy, on a street full of bars and clubs and this noise went on until 4am. There is also no sound insulation between rooms. At 2:30am the guests in the room next door returned. The rooms are separated by one door that has a glass panel. So when the men next door turned on their bedroom light and the light of the entrance hall, my room was flooded with light and noise.
I ended up booking another room for the next three nights of my trip. If the volume in the building was that loud on a Thursday night, I can’t imagine what it would’ve been on a Friday and Saturday night. I knew I would not be able to enjoy my holiday if I stayed. I asked for a refund but was naturally ignored. Felt ripped off.
Owner does not communicate well. Took three days to respond to a query I had. Didn’t send my check in instructions the day before and as my flight landed very late, it was incredibly stressful trying to get instructions whilst at the airport. Ended up blaming Expedia to me but my email on Expedia is my email and has never had an issue. Then lied to Expedia and said he had sent them to me already. Had I not contacted him myself, I would’ve been locked out at midnight.
The communal bathroom feels grim. Toilet was covered in poo. No shampoo, conditioner or body wash. The walls had lots of chipped paint, the socket sparked when I put in my phone charger plug and the curtains are not big enough to cover the entire window.
The property is terribly noisy, on a street full of bars and clubs and this noise went on until 4am. There is also no sound insulation between rooms. At 2:30am the guests in the room next door returned. The rooms are separated by one door that has a glass panel. So when the men next door turned on their bedroom light and the light of the entrance hall, my room was flooded with light and noise.
I ended up booking another room for the next three nights of my trip. If the volume in the building was that loud on a Thursday night, I can’t imagine what it would’ve been on a Friday and Saturday night. I knew I would not be able to enjoy my holiday if I stayed. I asked for a refund but was naturally ignored. Felt ripped off.
