Name: Beatriz Playa & Spa
Address: Urb. Matagorda, s/n, Puerto Del Carmen, 35510, ES

Beatriz Playa & Spa

Lanzarote · Spain

100 reviews shown

8/10

Excellent

28 Jun 2026

Lee

Room and hotel was clean, the all inclusive was basic, food lacked any quality. I'd rather pay more money and have better quality food. The pool bar you had to buy a plastic glass, and if you wanted a fresh pool towel had to pay two euro.
However, for the money I would consider staying with the kids again. Just feel the property could do so much better with some investment in the upkeep of the hotel.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Laura

I booked a 3-night break at this hotel it is very unique and clean the grounds are amazing with statues and waterfall and other water features I've never seen it like this anywhere else I've stayed

As everyone knows I read the reviews for this hotel before arriving, the reviews are very average so I was a little apprehensive however I didn't need to worry the hotel is large it's clean the staff are very friendly in all departments also if you're not sure about anything the staff are approachable

Like it's been mentioned on previous reviews the food is fine not very different variety as is the way in most all-inclusive hotels however I felt the food was fresh, plentiful and enough to feed an army

The location is very pretty the room I had is a sea view room the room is very large comfortable Ann's clean
Granted that the Hotel decor is a little tired but it does not impede on your holiday the facilities in the hotel are very good as well Plant City today for adults and children swimming pools are large some are heated and there is always a good amount of sun loungers. The all-inclusive offers a good variety of food, drink and entertainment

In my opinion this is a very good hotel for couples and families alike I would personally highly recommend Hotel Beatriz player and Spa.

There are a good number of shops restaurants and bars 5 minutes from the hotel
I don't think that this hotel gets enough credit for what it does personally I would trust that as a 4 and a half to five

Self

10/10

Exceptional

23 Jun 2026

Suzana

Outdoor pool, staff, beach

Partner

10/10

Exceptional

23 Jun 2026

Sasho

The pool and easy access to the beach

Partner

6/10

Pleasant

25 May 2026

William

Needs an upgrade but good value for money

4/10

Poor

21 May 2026

Ramazan

We stayed a week, food wasn’t good at all. This hotel isn’t designed for (all inclusive). Unlucky!!

Family_with_children

8/10

Excellent

09 Apr 2026

Nicolle Deborah

Property could do with some improvements, very weathered, nice view points, nice quiet front, short walk to bars and shops.
Maid was lovely, receptionist not so much, no warm welcome, just here’s your room key take the lift, next please….
Restaurant .. wow, shocking… what I can say, no organisation, kids running up and down as staff move food round 30 prior to service closing, stayed 4 nights only went for breakfast twice, same each time, no glasses, no seats, no coffee cups, not a lot of fresh fruit options (chips for breakfast). Staff too busy closing down areas and cleaning table.

Partner

6/10

Pleasant

05 Apr 2026

Paula

It was very clean, very close to the beach and had a lovely pool area. Restaurants and supermarket nearby. Reception staff friendly. Wifi did not work for me at all. I stayed half board as a solo traveller and I didn't find the staff at the buffet restaurant very friendly and felt a bit uncomfortable and in the way. Staff kept walking by to see if I was finished to clear my plate while I was eating and 2 nights they never took a drink order from me just took away the menu. It's a shame because that let down my overall experience and the irony is I only booked half board because I was alone as when I travel with people we usually go out to eat to try the local restaurants. Also the restaurant is massive so it's not like I was taking up space.

Self

10/10

Exceptional

15 Mar 2026

Marjory

A lovely room with glorious sea view. Very friendly and helpful staff. Recommended!

Partner

6/10

Pleasant

08 Feb 2026

Patricia

The staff were really friendly and courteous.The rooms are very basic and dated.The bathroom has a shoeer over the bath which is a big climb in and the water gets on the floor.The bathroom does smell.The beds are comfortable but only one small pillow.The furniture is all chipped and the sliderobe was cracked on the glass.zThe cabinet holding the fridge was hanging apart Only one socket in the room and no sockets near the bed.Aside from this the place was kept very clean but definitely needs a big refurbishment.The food was poor and didnt avail of it after1 day even though we had paid for breakfast as it wasnt great. The swimming pool areas were lovely.The gym was basic but closed early at 18.00.

4/10

Poor

31 Jan 2026

Hollie

Whole building was very run down, and could do with a freshen up, stains sheets, rooms where cleaned daily even if we were greeted with a cockroach when we arrived back to our room.

Food wasn’t great especially the burger place!

Spa was lovely.

Cups were dirty and have to rent them for €1

Felt as if we were an inconvenience for the staff at restaurant/buffet, we ate elsewhere which was a shame as we paid for all inclusive

Leisure Family_with_children

10/10

Exceptional

19 Jan 2026

Graham

Staff amazing. Food decent. Hotel was great for what we needed. Lobby area nice and pool bar brilliant. Location right on beach / promenade loved it.

Friends_and_family Friends

6/10

Pleasant

04 Jan 2026

craig

It was the first time we stayed here i thought the hotel was a little run down time for a refit no kettle in the room and the first time i ever paid a deposit on a plastic pool glass thought that was a bit of a joke the area outside the hotel really good centre plenty of good bars and food probley wouldnt stay at the hotel again would recomend for young familys not couples

Leisure Partner

4/10

Poor

30 Dec 2025

G M

Booked as 4 star. Food / Restaurant are just a joke. Think they’ve pinched a couple of stars from somewhere. Not going back and won’t be booking through Expedia again

Leisure Family

8/10

Excellent

27 Dec 2025

John

We had a nice basic room with Mountain View.The food was very good for us,they served a wide range of food items.The pool area was very nice and the spa good for colder days. The entertainment was enough for us .It is a large basic hotel good value for what we paid.

Partner

6/10

Pleasant

26 Dec 2025

Abhishek

Great location, but property is not clean and breakfast options were also just okay.

Leisure Family

6/10

Pleasant

19 Dec 2025

Andrew

Yes

Leisure Partner

6/10

Pleasant

16 Dec 2025

Davina

The 1st sea room was not the best with a palm tree & car park. Had to ask reception to move rooms as we had paid for the upgrade. Room was tired, lack of amenities, 1 bottle of water. The pool was decent and heated. Many bars to drink at. The food was nothing to write home about, as All Inclusive, we went out and ate. The Italian restaurant food was below par, tasteless sauces. Lunch had pigeons trying to eat it as it wasnt covered so that put us off.
Would not recommend, definitely 3 star and not 4 and would not stay there again.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Ana

Okay condition of room, but it’s definitely not like the pictures on the site. The services they promote are not as reliable.

Business_and_leisure Family

6/10

Pleasant

01 Dec 2025

Ian

Place seemed a bit tired decoratively. Hotel management seemed a bit over-keen on rules and less focussed on the customer experience. For example, no information provided on wi-fi or how to contact reception on the room phone or where the restaurants were, but extensive rules on what to put in the safe or when you could have your patio door open were prominent. Restaurant food borderline ok, but you won’t be raving about any of it. Didn’t use the pool area because of the extraordinary lounger charge - 55 euro per day for 2! Be aware!

Leisure Friends

8/10

Excellent

29 Nov 2025

derek

The confort for the price

Leisure Self

6/10

Pleasant

17 Nov 2025

Deborah

Room was in very bad condition stains on the ceiling and walls, furniture and doors falling to pieces and unsafe also no sockets we had booked a superior room and it looked nothing like the pictures. The food however was great and the staff were very nice the outside pool area and animation team were also fantastic. The location was perfect right on the beach and next to the square with a beautiful walk into Puerto del Carmen over all an ok hotel if they had the rooms upgraded it would be fab.

Leisure Partner

2/10

Poor

07 Nov 2025

Oskars

Definitely not a 4* star hotel

Partner

6/10

Pleasant

05 Oct 2025

Peter

A fair budget hotel

The hotel is tired and in need of an update. However, the staff are extremely friendly and helpful. If you want a cheap stay somewhere and don’t mind no-frills, this can be a good option.

Friends_and_family Friends

8/10

Excellent

05 May 2025

Jurate

Ideal family hotel

Great location right on the first line of beach away from the PDC hustle and bustle but still only €6 in a taxi to get there.
Hotel is vey clean and I definitely recommend the superior rooms as the standard are much older and in need of renovation.
We went all inclusive and there was a great selection of food and drinks available. Id give it a 7 or 8 out of 10.

Friends_and_family Family

6/10

Pleasant

09 Apr 2025

Richard

The hotel is in a good location for the beach and nearby bars and restaurants. The staff are very friendly and helpful. The hotels policy in relation to the amount charged for the use of the in room safety deposit box is disappointing, they know you need one to keep passport and valuables safe and yet charge you €4 a day which reflects poorly on the hotel when it is for the safety of guests belongings and you have little choice but to pay it. Also disappointed with the policy not to allow the AI drinks for the area which shows sport (football) as the entertainment bar was of no interest but watching the occasional football match on TV in the evening was.

Leisure Self

8/10

Excellent

01 Apr 2025

Verified traveler

Nice Hotel

We stayed on a half board basis at the Beatriz in late March. We have stayed here on a number of occasions in the past. The hotel is well located near the Centro Commercial in Matagorda. Overall the stay was very enjoyable and cleanliness very good. The food, though quite good, was not as good as I found it in the past.
I have however a number of suggestions which I would like the hotel to consider:
1. Publish the dinner menu each day either by displaying it on a notice board or online so guests could see what is on the menu each evening.
2. During my stay I saw a number of guests including small children slipping when entering the pool on the slope (I wasn't one of them). The surface at that end of the pool seemed unsuitable. I would suggest that the surface be recoated with a non-slip surface for safety reasons.
Overall the stay was very enjoyable and I would recommend the hotel and I hope my 2 suggestions above are given some attention.

Partner

8/10

Excellent

25 Mar 2025

Vicky

All in all a very nice place to stay. My only issue there was no kettle in the room.

Leisure Self

10/10

Exceptional

27 Feb 2025

Sarah

Staff were really helpful. Everything we needed was at this hotel. We would book again!!!

Leisure Family

10/10

Exceptional

22 Feb 2025

Nichola

Lovely hotel, gorgeous view over pool. Food was great, good value. Beautiful location next to the sea, lovely strolls down the front. Close to lots of shops and supermarkets

Business_and_leisure Self

10/10

Exceptional

20 Feb 2025

Vineet

Good Location. Bad Food and Drinks

Location is great, food is not so great specially if you are a vegetarian there are hardly any options. Same menu repeated everyday, no variety. Drinks are all tap drinks, one boring type no variety

Friends_and_family Family

8/10

Excellent

19 Feb 2025

Lee

Feb 2025

Had previously stayed at this hotel and got spa couchers as a Returning customer. This was the first they did not offer this. My girlfriend travelled feom mexico and was looking fwd to this. Usally better service but this was very poor.

Partner

6/10

Pleasant

14 Feb 2025

Karina

Super noisy all the time. And landing air plains drived me crazy non stop. And in general very noisy hotel

Leisure

4/10

Poor

10 Feb 2025

alan

don't book all inclusive

We found this shows up the worst of all inclusive where hotels also operate a pay as you go.
Only 2 bars open in the evening a terrible show bar with very poor choice of drinks, uncomfortable seats and special all inc glasses.
The other sports bar is like being in a different era. comfy chairs, nice screens, decent glasses and excellent drinks choice. However its pay only. Get the impression once you have paid the all inc price, they give you rotten standards. Better to go breakfast only as miles better just outside and beter value

Partner

6/10

Pleasant

10 Feb 2025

Roy

No work WiFi in dated rooms

The rooms are a bit dated and need updating, friendly staff there is no point in having WiFi in the rooms, it always drop out, reception would say someone will look at it, i gave up after three times

Partner

8/10

Excellent

10 Feb 2025

Michal

Nice hotel to stay, but...

Nice hotel, convenient for family with children. What it really needs is to repair mini golf court and much more improve cleanness of dishware, it was sometimes disgusting (plates, cava glasses) and improvement of some staff attitude (to be more friendly and not so nasty).

Friends_and_family Family

8/10

Excellent

08 Feb 2025

Ms.Breda

Winter break

Booked superior room , lovely shower, big room. Food v good. Plenty sun beds, 15 min in taxi to airport. Nice spa.
No WiFi in room& poor WiFi at pool.
No kettle in room, hire it at front desk.
Safe is 4euro per day.
Hotel needs updating however it is clean & good location. Aircraft noise didn’t bother me but you are pretty much on the end of the runway.

Friends_and_family Friends

8/10

Excellent

19 Jan 2025

Christopher

Winter break

The hotel is in a great location next to the promenade, great for walking, running and cycling etc. Not so good though if you want to be in the thick of the action.

We had a standard that iwas spacious and clean if perhaps a little dated (no complaints from us though for the price we paid).

The food is typical All Inclusve but we liked having a choice for lunch.

Our only real gripe was the quality of the wi-fi which regularly \"dropped out\" and needs to be better (this was my second visit and the same occurred on my previous visit).

We would return at the right price.

Partner

8/10

Excellent

18 Dec 2024

Paul

Lots of lifts. The bar was noisy in the evenings

Leisure Self

10/10

Exceptional

02 Dec 2024

Amir

amazing location and amazing facilties in the hotel

Leisure Self

6/10

Pleasant

29 Nov 2024

Ian

Facilities and staff where excellent breakfast was okay but dinner at night left a lot to be desired.

10/10

Exceptional

29 Nov 2024

Gary

Great stay

Great room, Very clean, nice beer, food not the best

Friends_and_family Friends

10/10

Exceptional

28 Nov 2024

Jacqueline

Pleasant very clean staff very helpful

10/10

Exceptional

26 Nov 2024

Daniel

Was great.

Friends_and_family Family

6/10

Pleasant

22 Nov 2024

John

Hi, I would have given it 5 stars as it was good value for money and the staff were nice BUT the WiFi didn’t work in my room and apparently in the whole section my room was in. I spoke to the man in charge at the reception and he told me- 1) it was my fault, 2) it was my phone’s fault, 3) he would call maintenance. When I asked to change rooms , he admitted the WiFi didn’t work in any of the suites. I said I will take a smaller room than I paid for as I have to work on holiday. He then said the hotel was fully booked. This is total monkey business and unprofessional

10/10

Exceptional

16 Nov 2024

Lynsey

The location on the edge of Puerto Del Carmen was great, fabulous breakfast & very spacious room. Pool area big & luxurious, really enjoyed my stay. Thanks!

Leisure Self

8/10

Excellent

16 May 2024

Valeria

By the beach/sea with lovely restaurant staff!

It’s a practical room , pretty big, with nice sofa and little fridge.
The hotel is by the sea and beach, which is best thing for me.
The other great thing is all the waitresses and waiters and specially the chefs ( Tony and Luis and a lady waitress I forgot her name) are so friendly and so lovely and helpful!
I am here working and competing so being in a quiet, practical and relaxing place is just what I needed.

Self

4/10

Poor

13 May 2024

Mary

Disappointed

We had no internet, one English tv channel, wall cracked all way down patio door, one socket by tv , we had to go and buy extension lead to charge phones.
It was an older room as we wanted a bath tub but that should mean the standards of the room was so poor,
Food was same every night. Furniture very aged and worn.

Partner

8/10

Excellent

02 Apr 2024

Katie

We had a lovely 4 night stay here. Rooms were very clean and general hotel felt well looked after. Great pools and 1 heated. Food was nice with great choice. Went all inclusive and felt we got value for money. Great location on the beach front and a nice flat walk to local shops and bars/restaurants.

Leisure Family

8/10

Excellent

26 Mar 2024

Robert

7 days in March

Stay was very enjoyable,great room with good view,loads of space in living room and bedroom and great bathroom and shower,bath a bonus. Was half board,breakfast and evening meal both enjoyable with decent choice.

Self

4/10

Poor

25 Mar 2024

Sue

Serious maintenance required in my room. Inadequate facilities, no bin in the main areas only in the toilet, dressing table but no chair available?? Lack of plug sockets, only 1 in bathroom or unplug the TV. Peeling and scuffed walls. Needed woodwork refurbishing. The room I was originally offered I would have had to walk through an area covered in water from a leaking roof? No danger signs ? I actually mentioned it to reception as I had mobility problems so I was offered another room close to an elevator as I mentioned my mobility. The nearest elevator did not work. Overall not worth the money, stayed in much better for a lot less money. It appears everything questioned they say \"see reception\". The staff on reception are pleasant but I think some of the areas of complaint are well out of their control. Would never return to this hotel. Paid for buffet as only staying one night ( thank goodness) it was mediocre some of the dishes were tepid and unpleasant. Had much better in other hotels. It appears that some of the staff in the restaurant are not as amenable. I asked as I would miss breakfast ( early flight) could they do anything, they said \" see reception\" i had already asked reception and they said No.
WiFi reception poor, again on asking reception they said because there was no sun try another room ? That was when I encountered the water which was a danger area. This was only rectified by cordoning off after I had told them about it. Overall a very bad experience!!

Leisure Self

8/10

Excellent

03 Feb 2024

Roy

The hotel was good price, food was reasonable, not enough tea pots at breakfast ask the staff and they send you to the other end and still none, some staff are very miserable, coud do with with coffee at evening meals

Partner

4/10

Poor

30 Dec 2023

JOLENE

Avoid

Pillows are flat and not even worth having. View from junior suite is poor-a brick wall with a few plants...room 1047.
Food is bland and repetitive. Snacks outside of meal times are scarce. Can't even get a mouthful of food after 9pm. Staff look unhappy and disinterested with the exception of animation team who work hard in a dated environment. Raised all these issues with a manager who offered no goodwill gesture. Games in arcade room are broken and worn out-be prepared to lose your money. Save up and go to a better hotel!

Friends_and_family Family

8/10

Excellent

23 Dec 2023

Andrew

We had a lovely room overlooking the pool and the sea.Our room was serviced every day and had a balcony which got sun alll afternoon and gave us shelter from the wind which was unusually strong this year.

Leisure Partner

8/10

Excellent

08 Dec 2023

Joann

Nice hotel, staff all very friendly and helpful. There is no kettle in room but asked at reception and given one straight away. Pool towel available so no need to use up suitcase space packing one. Really close to airport €11 in taxi took about 10 minutes. Great walkway straight outside that goes all the way along the coast, you can have a lovely long walk and a short (10 mins) walk round to the end of the runway if you want to sit on the beach and watch the planes landing/taking off. TV only had BBC News in English. Food was ok, always found a few options to eat but unfortunately never hot, luke warm if lucky mostly cold. If you’re all inclusive drinks are on tap/pump to help yourself so easy and convenient.

Leisure Family

8/10

Excellent

03 Dec 2023

Cora

Our second trip to the Beatriz Playa and once again we had a lovely time. Still managed to get lost in the complex though! Food was varied and tasty, enjoyed a meal at the Oriental restaurant one night. Easy access to the beach promenade which is a lovely flat walk. Just one suggestion (same one as last year). There was very little low level seating round the bar area, just three chairs for disabled and actually room at the back for at least another two tables. The tall bar seating is a struggle for the elderly/those with mobility issues.

Leisure Partner

8/10

Excellent

27 Nov 2023

James

I feel the rooms could do with updating/maintenance as the bottom of the some of the doors was separating from the frame and the bathroom door was \"sticking\" and was difficult to close.

Leisure Partner

10/10

Exceptional

01 Nov 2023

Aisling

Hotel was lovely and pool area although busy was very good. Food was nice apart from the breakfast which let them down slightly. But overall a great stay at this hotel.

Leisure Family

8/10

Excellent

20 Mar 2023

Aileen

Continually see investment in the property every time we visit.
Entertainment isn't as good as pre covid. Would like to see it start slightly later in the evening rather than finishing before 10 pm

Leisure Family

8/10

Excellent

17 Mar 2023

Jacinta

Xxxxxxxxxxxxxxxxxxxxx

Leisure Friends

6/10

Pleasant

06 Mar 2023

Kirsty

Hotel itself is pleasant, spotlessly clean however a bit dated in areas. I read reviews about the food before we went & thought surely it can't be that bad. How wrong was I.

Partner

6/10

Pleasant

27 Feb 2023

rose

I asked a room with a disabled shower on the ground floor for my mother and I was given a room with a bath on the 2nd floor. She was unable to get into the bath and therefore every evening I had to bring everything down to the showers at the gym to help her wash which wasn't private

Leisure Family

4/10

Poor

26 Feb 2023

Don

This property was very disappointing. Hated the open design. Kids running round corridors all day shouting uncontrolled, noisier than the aircraft flying by! Glad we didn’t buy all inclusive, people we spoke to said food was awful, for example, no meat in lasagne! We bought a meal in pizza place, cheap and nasty food! Was refunded money due to being rushed out by staff who started clearing everything away 5 minutes after we arrived! Good things were: very comfortable beds and great shower. Maids were a bit mean with shower gel, only replaced once. I cannot recommend the Beatriz, was wanting to stay here for a while, paid for superior room, nothing superior about it, looked nothing like picture of room on booking site! Asked for facing airport, didn’t get it!

Leisure

2/10

Poor

25 Feb 2023

Giuseppe

Malissimo vecchio 460 euro struttura bruttissimo fuori non viaggerò più con voi

Business

10/10

Exceptional

20 Feb 2023

Catherine

Clean, comfortable & good value for money

Lovely, spacious, well-equipped room with balcony, very comfy beds and good sized bathroom. Spotlessly clean everywhere. Plenty of space & lots of sunbeds around the 2 pools, one of which was heated. The food was very good and there was always loads of choice - freshly cooked meat & fish, salads, pasta, pizza, stew, lots of different veg & potatoes plus fresh fruit, cakes & deserts. The spa pool was well worth a visit for an extra 12€ for 2hrs. Great location right on the seafront with a long, flat pedestrianised promenade all along the coast. Very close to the airport (lots of low-flying planes coming & going but not a problem at all!). Would definitely be happy to go back and would recommend to others.

Friends_and_family Family

10/10

Exceptional

30 Jan 2023

Bartosz

Good time spent

Overall stay in this hotel was great. I spent only a week in January '23. Location of the hotel is fantastic! So close to sea and good place for a nice long walk. Almost all rooms above ground floor have sea view or at least limited sea view. I did not pay extra for sea view but from my balcony ( 2nd floor) the view was absolutely astonishing.
Hotel workers are very nice and polite. Receptionists very helpful.
Hotel is beautiful. Rooms are a bit outdated but spacious and clean.
I would say this hotel is 8/10 :)

10/10

Exceptional

25 Jan 2023

Frances

Fantastic experience, very welcoming and excellent service and standard of food.

Leisure Partner

8/10

Excellent

06 Jan 2023

Pat

Good value and very well located

Spent a week over New Year and had a very pleasant relaxing time. The hotel itself is in need of some TLC. The decor is dated. We were here 22 years ago and it hasn't changed at all. Despite that, it is clean and comfortable. The bedrooms are spacious with a longe area. The beds and pillows are comfortable and the bedding is of a good quality. The outdoor areas are plentiful and well looked after. As the hotel was full, there was a problem with guests reserving sunbeds from early morning.
We decided on all inclusive because it was very good value. We had no intention of eating there everyday. Although we didn't have lunch there everyday, we ended up eating dinner every evening. Unless there was something very specific you wanted, the quality and choice were as good if not better than most local restaurants. My only issue was lack of choice for vegetarians. However, that's common in Spain. We didn't participate in the evening entertainment but it seemed varied.
The location is excellent. Beach front and 5 mins from the airport. There are buses to other areas on the island and a cycle path from PDC to Arricife. The staff were friendly and efficient. I really have to praise the first aid guy at the pool. He patched me up after a bike accident. He did a fantastic job.
Overall, an enjoyable stay

Partner

10/10

Exceptional

03 Jan 2023

Constance

Lovely big hotel with good outside area. Good breakfast selection. Rooms a little tired.

Leisure Partner

6/10

Pleasant

02 Jan 2023

Adrian

Shame, nice hotel but too many problems to return

I have thought long and hard about this review as although hotel itself is fine there were so many negatives it is first of 50 plus hotels been to in recent years I would not go back to. First the positives, nice big hotel, good amenities, nice staff, particularly housekeeping. Good size room , balcony, bathroom with rainfall walk in shower.
Now the not so good news.
Whilst it is a reasonable distance from airport (5 minute drive) it is right at end of resort, right next to incoming flight path. Very noisy jets start around 07.00 and continue past 22.00 coming in at rooftop height. When I went to pool in morning at times they were coming in every couple of minutes.
Pool itself was a problem, hotel welcome pack advises cannot reserve chairs with towels etc. and that items would be removed, they were not. Every morning I was there it got worse with maybe 50% + 'reserved' before 09.00. I know multiple people complained including myself. I was just shown policy on welcome pack, when I explained I was happy with that but not that no enfoecement was done I got nowhere not even fobbed off with 'I will talk to manager' .
On arrival Hotels.com review I reported my AC was very noisy compared to 20 or so other hotels I have stayed in this year. Nothing happened, No tea/coffee making, in room a first for a 4 star. My current 3 star in Barcelona at least has signs at reception/lifts of items provided free upon request, including kettle, adapters etc. I got both quickly.

Self

8/10

Excellent

18 Dec 2022

Elizabeth

great break

staff very helpful all around ,spa very good, great sea views, will return.

Partner

6/10

Pleasant

17 Dec 2022

Sam

Not good

Outdated hotel. In the day you can do things like the pool, sunbeds and go to the spa (although this is a paid extra). Wouldn’t recommend all inclusive food was awful - didn’t eat dinner for 2/3 of the nights as it was so bad. They also advertise 5 restaurants but this is a lie as only 2 were open during our time - one was open for one night and it was terrible. Entertainment is very poor in evening. Not worth the money.

We also had stains in the bed on first night and there was no real urgency or apology from staff. They just sent up a spare sheet for us to replace.

Partner

4/10

Poor

04 Dec 2022

Karen

Didn’t like the food , staff were ok , the hotel is showing its age .

Leisure Family_with_children

10/10

Exceptional

20 Jul 2022

Ruth

Last minute get away and it was a great week! Couldnt fault it

Partner

6/10

Pleasant

20 Jun 2022

Raymond

It was easy to get to the beach

Leisure Family_with_children

6/10

Pleasant

23 May 2022

Katalin

Our room was a bit dated but spacious ad clean. The food was bland and average, which I can understand when they try to cater for such a wide variety of guest. We were just hoping for more local flavours.
Staff was very friendly and the hotel`s location is great. Ideal for families and people looking for a quiet holiday.

Leisure

2/10

Poor

24 Apr 2022

Joshua

Loud dirty terrible

Business Self

10/10

Exceptional

08 Feb 2022

Lynda

Request a refurbished room

This was our second time staying at Beatriz and we really enjoyed it. I'd advise asking for a refurbished room - it's worth it for the shower alone! The breakfast buffet is excellent and the spa treatments were fantastic! A particular mention for Amalina in reception for all her assistance 😀

Friends_and_family Friends

8/10

Excellent

22 Nov 2021

Verified traveler

Good break

Went for a premium room, good amount of space and modern shower room.
Entertainment not great in the evening. Sun loungers need updating

Friends_and_family Friends

8/10

Excellent

11 Nov 2021

Verified traveler

Short break

Stayed for 3 nights. Bit dated but perfectly clean and comfortable. Low floor didn’t give a great sea view, more a sea glimpse! Food pretty basic. Great location for walking to PdC or Arrecife.

Self

6/10

Pleasant

10 Nov 2021

Mr John

holiday

stay was ok

Self

8/10

Excellent

05 Nov 2021

John

A break from the weather

With restrictions being relaxed and the onset of cold weather,we just had to get away.
Lovely Island and nice hotel
Only really an hour walk to the far end of Puerto del Carmen beach and shopping centre
The hotel Beatrix playa had enough to do and the surrounding bars were good
Well relaxed!!

Partner

6/10

Pleasant

08 Oct 2021

James

An okay hotel - just okay!

An okay hotel - just okay - but honestly don't think I would stay again. Aside from the fact a lot of facilities were closed, the condition of our room left a lot to be desired - railing hanging off in the bathroom, scrapes all over the walls, no spare pillows or sheets and air conditioning that was like a tractor when in use. Top off the fact that the WiFi didn't work and it left a lot to be desired.

Partner

8/10

Excellent

08 Oct 2021

Heather

Staff were amazing. Hotel was clean but dated.
Food was good but often cold.
Great location right in the beach and good fir strolling out or nearby shops and restaurants

Leisure Partner

10/10

Exceptional

05 Oct 2021

Verified traveler

Nice hotel to stay at for a break away

Friends_and_family Family

8/10

Excellent

21 Aug 2021

Verified traveler

We visited 2nd time this hotel, in Christmas Time pool is heating also in summer two from 3 are heating but it is not necessary. Food is good, fat cook mischievous but others nice, room we have superior and was ok but wall they can paint if is little mess, I think cleaning lady can do it. Very good location, to ocean after hotel fence, to town can walk, to shops 10 min. I think that only superior room have standard for 4* if u wanna be happy take superior, probably £100 more but worth.

Leisure Family_with_children

6/10

Pleasant

29 Sep 2020

Sebastian

Just ok....

Reasonable hotel, stayed for 3 nights in a new room paid 500 euros all-inclusive. Feel the value for money wasn't there. None of the complaints stems from COVID measures the hotel did a good job of implementing them and feeling safe.

- Food, was very poor. Poor selection, unknown meats stated as beef and pork. We own restaurants and a family farm. No children's section, only chips which were always undercooked.

- Drinks, cheap cheap spirits drank the gin the first day, ended up with a head ake, never touched it again. No option to upgrade was seen or offered.

Pool - Plenty of room and space only 1/4 of the beds were ever used.

Room - Just ok, paid for the upgrade happy we did, only one English channel, which as BBC news. Beds reasonable and comfortable, sheets very hard and Towles like sandpaper.

Looking forward to a spa as the UK ones are closed, was closed Sunday & Monday so wasn't able to use it and it costs 12 euros for any resident.

Location - Very far out from the main area about a 45 min walk along the beach, lovely place and close to the airport if you like plane spotting.

Overall a just ok holiday for a few days away for a change, we would maybe go back but choose another hotel.

Friends_and_family Friends

6/10

Pleasant

14 Feb 2020

Patricia

Tired hotel

Stayed for one night as our flight was cancelled. Rooms had recently been refurbished and were very nice. The rest of the hotel was tired and in need of some up-dating. Food was OK, but facilities were old.

Friends_and_family Friends

10/10

Exceptional

02 Feb 2020

Verified traveler

Liked the proximity to the airport,didn’t like the night entertainment.

Leisure Self

4/10

Poor

23 Jan 2020

Verified traveler

Staff on the whole helpful/friendly especially the ‘fun’ team-except checkin/out staff.
Room had been updated & was very nice but the outside of property was shabby & inside was dark & depressing. They need to sound proof the entertainment area as until midnight I had no peace-& was 2 floors above it!! The constant sound of running water from internal waterfall was annoying until it stopped late evening. What annoyed me most was being offered an upgrade to a sister hotel which I accepted but was told the offer had been withdrawn as the hotel was full- but that was a lie as you could book there on line & I had cycled to it & the staff told me the hotel was nearly empty!!

Leisure Self

8/10

Excellent

23 Dec 2019

Verified traveler

Convenient for airport

We stayed there one night after arriving late at the airport. Room was spacious and lovely shower room. 24 hour reception, good breakfast and car hire companies on the doorstep but can't comment on how it would be for a longer stay

Partner

10/10

Exceptional

19 Dec 2019

Mr J

Happy with Beatriz playa hotel

The plus of Beatriz playa hotel is undoubtedly outdoor heated pool and spa with heated pool.had refurbished room (supirior)and its spasiouse with balcony.the food is fine,plus its always 2 choices of soup every evening.airport 5min away. Beach front located with lovely promenade to walk (+rent bike options ) towards playa Honda or playa del Carmen with restaurants and shops. Boisphera mall is short taxi ride as well as Dilano mall.All family well entertained here,photografers available.shops with english press inside hotel.General atmospfere is very pleasant here.

Partner

10/10

Exceptional

05 Nov 2019

Verified traveler

Brilliant really great place . Would definitely go away

Leisure

8/10

Excellent

30 Oct 2019

Jules

The hotel boasts a great beachfront location. The staff are very friendly and helpful. The bed was comfortable. There was daily room service. I felt the room was dated and requires a repaint. The meals are buffet style with great choice and plenty of food. There is plenty of onsite facilities i.e. spa, gym, nightly entertainment.

Leisure Self

10/10

Exceptional

25 Oct 2019

Verified traveler

great clean and quite property. nice location and close to the airport.
very affordably

Leisure Family_with_children

10/10

Exceptional

14 Oct 2019

Verified traveler

This is hotel has a very ambient layout with the basement and ground floor being very different and pleasant to work round.

Leisure Self

10/10

Exceptional

11 Jun 2019

Verified traveler

Location, facilities & staff, restaurants , choice, pools

Leisure Family_with_children

10/10

Exceptional

18 Apr 2019

Verified traveler

Great hotel for family’s if any age, would recommend this hotel

Leisure Family

8/10

Excellent

09 Mar 2019

Verified traveler

Verty comfotable room very close to the sea front and bars

Leisure Self

2/10

Poor

08 Jan 2019

Verified traveler

would not stay there again food not good aircraft flying over the hotel every few minutes payed way to much for what we got will put comment on trip adviser to warn people not to stay.
Sarah o Connor