Name: Hotel Blue Star Cancun
Address: 102 Palenque 26, Cancun, 77509, MX

8/10

Excellent

21 Apr 2026

Kevin

Close to restaurant

Family

8/10

Excellent

20 Apr 2026

Alenka

The property is nice with good location in the center, though away from major touristic spots and beaches. Lovely to experience local reality.
Exceptional staff members!
During my stay certain maintanance works were going on.

Self

10/10

Exceptional

03 Apr 2026

Philip R.

Staff is helpful

Partner

10/10

Exceptional

02 Apr 2026

JOSE

Overall really nice just that all noise gets into the room early morning. Windows don’t close properly

8/10

Excellent

05 Mar 2026

Nancy

Small quaint hotel. Needs the pool repaired.
No airport shuttle, i reached out but no response back from them and the phone number given on the site is not correct.
Breakfast that is included is sparse but you can purchase other items.
The rooms do not have a fridge, it would be nice

Self

6/10

Pleasant

16 Feb 2026

Mara

Good area if you want good food, walking distance to walmart and gas stations but not near beaches, was like a $8-26 uber depending on what time you order it. the walls are also thin and so are the blankets and the free breakfast was just toast and cereal. they do have other options where you have to pay. i’d say not bad and felt pretty safe walking till 10 at night just exploring. they do have a pool but the sun doesn’t really hit it.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Adalia

if i could rate this hotel zero i would but i will give it one star for nice staff. But as far as the amenities i don't even know where to begin !!! To start off when we got there are bathroom sink was clogged the room had such an overpowering room spray they used on bed it gave me a headache!! Second our t.v. Didn't work when we complained they didn't come out until the third day to tell us the screen was out! They offered us to move to another much smaller room !! Then while there , there was no hot water we had to complain about that after a while it started working and on our last day there was no water at all!! We had to leave to airport with no shower!!! It was so bad we actually got one night in another hotel!!! So disappointed in our stay!!! We love to travel and this was one of our worst stays ever!!!

Leisure Partner

8/10

Excellent

11 Feb 2026

Jacinda

The room was clean. There was a mini split and a fan, which was nice. I didn't like the shower, but my husband didn't mind it. Breakfast was good and reasonably priced. There are restaurants and shopping within walking distance. The bus is a couple of blocks away, and for 12 pesos, it will take you to the hotel zone and the beach.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Jose

Excellent room, top-notch service. The location felt safe, near Market 28. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad.

Leisure Partner

8/10

Excellent

30 Nov 2025

Steven

We stayed overnight due to a canceled flight. The staff were friendly, and helpful in getting us airport transportation in the morning (at a reasonable rate). The room was euro-style (smaller than American hotels), the pool and bar were nice. There was some road noise, and the smell of a backyard fire from next door, but both subsided by 11pm. It definitely has a local flavor, which we very much enjoyed!

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Stanley

Air conditioner is way too loud

10/10

Exceptional

06 Aug 2025

Jose A. T.

Todo muy bien

10/10

Exceptional

11 May 2025

Dominic

Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Patricia

Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices.

Leisure Partner

8/10

Excellent

08 Jan 2025

juan

Good communication

6/10

Pleasant

05 Jan 2025

Judy

Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops.

10/10

Exceptional

22 Dec 2024

Judy

Good breakfast. Mercado 28 close by.pits of souvenir.

Leisure Family

2/10

Poor

02 Dec 2024

Aziz

We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it

Family

6/10

Pleasant

20 Aug 2024

Sheree

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.

Friends_and_family Family

8/10

Excellent

12 Jun 2024

Theresa

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.

Leisure Partner

2/10

Poor

11 Apr 2024

Sandra

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4\" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities

Leisure Family

10/10

Exceptional

26 Jan 2024

Catherine

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.

Leisure Family

2/10

Poor

31 Dec 2023

Maria

Very courteous staff and went out of their way to help
Water went out for the evening and even when on the water smelled. Not acceptable

Leisure Family

10/10

Exceptional

27 Nov 2023

Iris Cassandra

Great staff and good breakfast

Leisure Partner

10/10

Exceptional

07 Jun 2023

Angel

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.

Leisure Family

6/10

Pleasant

18 Jan 2023

Javier

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

Leisure Self

8/10

Excellent

21 Jan 2022

Willey

Good service !! Little noise but so good Rooms

Self

8/10

Excellent

21 Jan 2022

Hannah

Cute inexpensive spot in the city

A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.

Friends_and_family Family

10/10

Exceptional

19 Jan 2022

Anita

This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever

Partner

8/10

Excellent

03 Jan 2022

R

Great place to stay in cancun to avoid the main area when flying in or out of airport

Partner

4/10

Poor

27 Dec 2021

Mosen

They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.

Leisure Self

6/10

Pleasant

12 Dec 2021

Verified traveler

Budget friendly and ok location.

The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for \"artesanias\"

The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person.
Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.

Business

10/10

Exceptional

21 Nov 2021

Emanuel Andrade

Very nice for the price and size.

Leisure Family

10/10

Exceptional

15 Sep 2021

Veronica M

Very nice staff

Leisure Family

10/10

Exceptional

10 Aug 2021

Verified traveler

Wonderful and Clean!

We highly recommend the Hotel Blue Star Cancun! Beautiful and very clean with great service as we arrived late in the evening from our flight. Bed and pillows were comfortable and the AC works great. We had a nice wrap around bacony with a city view. The pool is small but adorable...we didn't have time to use it but it looked very clean...fun for kids too. Best to buy more water when you check in as there are only 2 bottles provided in the room. Breakfast was good... your basic continental but you can order off their menu too. FYI there are no elevators so be prepared to possibly walk up several flights of stairs to get to a room with a view of the city. They arranged for a taxi to take us to the ferry to stay in Isla Mujeres for a few days. We go back in a couple days to spend the night to catch an early flight the next morning. Overall very happy with our choice!

Partner

8/10

Excellent

28 Jul 2021

Verified traveler

Nice clean rooms. The room facing the swimming pool could be noisy, I got an other room that was more quiet.

Friends_and_family Friends

10/10

Exceptional

18 Jul 2021

Verified traveler

The manger was very helpful

Family_with_children

6/10

Pleasant

13 Jul 2021

Verified traveler

Nice

Leisure Self

10/10

Exceptional

05 Jul 2021

Verified traveler

Great staff, great community and people in the area of the hotel. Walking distance to mercado 28.

Leisure Friends

8/10

Excellent

13 Jun 2021

Verified traveler

Good place to people who wan to to safe some money and enjoy the real mexican life close to everything walmart, public transport, lots of restaurants and place to eat. Good staff friendly, food excellent. Super secure neighborhood

Leisure Partner

8/10

Excellent

27 May 2021

Luis

Lady at the front desk was very rude, but the guy was nice.

Friends_and_family Family

10/10

Exceptional

25 Apr 2021

Jasmine

We can't wait to Book again!

This hotel was so welcoming! The staff was very helpful and friendly! My husband and I enjoyed our stay here! We were close to everything we wanted to be near!!!

Thank you, for everything!!!

Partner

10/10

Exceptional

16 Apr 2021

Verified traveler

It' s calm & quiet. Staff is nice & great Customer Service.

Leisure Family

8/10

Excellent

11 Jan 2021

Verified traveler

Very unique design to this hotel and I liked it very much. Has a bar and restaurant with an excellent chef and bar tender

Friends_and_family Family

6/10

Pleasant

01 Mar 2020

Tamara

Just ok

The rooms where good, they where all very unique. The roof top deck was amazing. The bad was that the listing for the hotel said there was a restaurant and 2 bars, but there isn't. Also 3 of our 4 rooms never had any hot water, so we all had to take cold shower's :-(
Also there wasn't really anything to do around the hotel.

Friends_and_family Family

6/10

Pleasant

29 Feb 2020

Tania

One night in Cancun

There is no restaurant or either of the two bars advertised on the property. The pool is tiny but clean. Our bed was hard. The toilet seat in our room wouldn't stay open and would spring closed before you could sit down. Our room and two other rooms that our party booked had no hot waterand we were told the night guy forgot to prepare it. Other than that, the rooms were cute and each one unique. The breakfast station had a good variety and they cooked fresh eggs, omlets or a scramble for you.

Partner

8/10

Excellent

28 Dec 2019

Verified traveler

Beautiful room and very clean. Floor to ceiling sliding glass doors on 2 sides of the room. Nice exterior view.

Leisure Partner

10/10

Exceptional

10 Jun 2019

Michael

A pleasant 3 days in Cancun

A very pleasant hotel, with friendly and helpful staff. Spacious and spotless airconditioned rooms, with good WiFi. An excellent breakfast is served and the people at the front desk speak English and are eager to help with any request. The only quibble was that there is no sign at the front of the hotel, so the taxis sometime struggle to find it.

4/10

Poor

04 Jun 2019

Verified traveler

The rooms are a good size and the staff are very welcoming and friendly. However, it is not as advertised, as the two bars (one roof top) were closed and didn't look as if they had been open for weeks or even months. There was also no fridge or safe in our room (B2). All of this meant that relaxing by the pool or spending an evening on the pretty rooftop terrace was impractical. If the bars were open, it would have been a good place for a day or two before/after a flight but there is not much around it either.

Leisure Family

10/10

Exceptional

30 Apr 2019

Nev

This place was absolutely gorgeous. Despite it being a little further from the main tourist attractions it had a great local vibe with cute little restaurants/markets around. The hotel was always kept clean and the service provided was beyond my expectations, with well spoken English. Wouldn’t speak any more highly of this place !

Leisure Friends

10/10

Exceptional

24 Apr 2019

Verified traveler

A little oasis about 20 minute walk west of downtown. Large clean room with very efficient a/c. Bed a bit firm but ok. Staff very friendly. Decent pool. Nice breakfast.

Leisure Partner

10/10

Exceptional

19 Apr 2019

Verified traveler

I liked the hotel architecture. My room had A/C, courtesy water bottles refilled every day. The room is cozy and sound proof haha I could sleep easily. This hotel has all places within minutes in Cancun downtown.
Book if you’re not staying in Zona Hotelera and want to experience living downtown.
Taxis take you everywhere with 3US$ or 40 MX$.

The only complain I had is the Wi-Fi range and speed. It dropped connectivity most of the time.

Other than that, they have pool inside, are open 25/7 and staff is always there to help you. Select the room rate with breakfast as it is delicious!

I will be staying here again in my future Cancun trip next year.

Leisure Family

8/10

Excellent

16 Feb 2019

Verified traveler

I liked the service and the staff was pretty nice and helpful

Leisure Friends

10/10

Exceptional

07 Feb 2019

Verified traveler

We were apprehensive about this stay when our taxi rolled up into the neighborhood. Baseless fear. Though there are few stores or restaurant nearby, a younger walker would find plenty.
The staff at the hotel is phenomenal from the owner (Marcelo) to Fernando (who helped us so much), Romeo, and Cesar (the chef who prepared our very nice made to order breakfasts on the veranda) and everyone else.
The pool though smallish was fun including \"La Blow up Flamingo\".
The owner tells us that he plans further improvements including an elevator and all day restaurant, both of which will be significant additions. We recommend this South Beach style hotel for a quieter and catered-to time.

10/10

Exceptional

07 Feb 2019

AmyBarbara

Beautiful updated property. Clean room with nice bathroom and balcony. Really good value. Excellent breakfast. WiFi sluggish.

Leisure Partner

10/10

Exceptional

17 Jan 2019

Verified traveler

The hotel was very new and very clean. Both the bedroom and the bathroom are spacious. It was very comfortable staying in that hotel.

10/10

Exceptional

26 Nov 2018

Shelly

Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good.

Leisure Family

8/10

Excellent

28 Jun 2026

Gabriel

Buena hubicacion dentro de la ciudad . El desayuno pues es continental solo café pan y fruta así que es básico. La habitación es amplia.

Partner

8/10

Excellent

25 May 2026

Arturo

Buena relación pre calidad, lo recomiendo

Family

8/10

Excellent

20 May 2026

Mayela

La habitación está muy bien , sin embargo el televisor , nunca funcionó ! Solo lo reportaron desde que llegamos y de ahí no pasó! Hay mucha hormiguita de la chiquita hasta en la cama yo sé que por el clima puede ser normal ! De lo demás está bien ! Y cuando llegue me cobraron algo de más hasta que vi mi reicbo aquí me di cuenta !

Partner

10/10

Exceptional

08 May 2026

Armando

Todo muy bien se las recomiendo

Friends_and_family Friends

4/10

Poor

15 Apr 2026

Simone B C

Quarto sempre sujo e com mofo, restaurante sem muitas condições de higiene e com mofo, funcionários simpáticos, porém a piscina não funcionou nenhum dos 7 dias que lá estivemos.

Friends_and_family Friends

6/10

Pleasant

15 Apr 2026

Alejandro

La sra de la recepción muy amable y presta. Pero el cuarto q reservé apestaba mucho a sumidero. Ma cambiaron a 1 de menor categoria y las camas muy duras y sin presion de agua

Partner

10/10

Exceptional

12 Apr 2026

Alejandro Mena

Excelente opción en la ciudad

Partner

6/10

Pleasant

10 Apr 2026

Serena

La struttura è molto carina e il personale gentile e disponibile. La colazione buona. Tuttavia in camera purtroppo c’è un forte odore di muffa e umidità, sul soffitto del bagno si vedeva tantissima muffa oltre i pannelli di vetro, non credo faccia bene respirare quell’aria lì.

Partner

10/10

Exceptional

30 Mar 2026

Magdy

Mil gracias al staff por hacer inolvidable nuestra estancia.
A Romeo, Dani, Eli y en especial a Yami.
Habrá que volver😉

Friends

8/10

Excellent

21 Mar 2026

Paola Jimena Garduño

Bien

Partner

10/10

Exceptional

22 Jan 2026

maria tereza de araujo

Equipe,comodidades, quarto,excelentes!
O café da manhã, fraquíssimo! Tudo contadinho! Duas fatias de mão, refresco artificial,um potinho minúsculo de manteiga e dois de geleia. Muito fraco. Não condiz com o apresentado na publicidade. Precisa melhorar;

Friends_and_family Friends

8/10

Excellent

21 Jan 2026

Amandine

Grande chambre avec des serviettes
Dame de l’accueil sympa
Petit déjeuner moyen

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Patricia

Tudo foi matavilhoso

8/10

Excellent

29 Dec 2025

Danisa

Cumple por su precio

Leisure Family

6/10

Pleasant

17 Dec 2025

Manuel

Que me hayan cobrado impuesto local al llegar apesar de estar ya cubierta mi estancía x 3 dias.Haciendo 45% cargo e impuestos,cuando uds.promedian 20 normalmente.No me había ocurrido en los años que tengo de su plataforma.

Partner

10/10

Exceptional

24 Nov 2025

Mara

Todo bien

Leisure Family

4/10

Poor

16 Oct 2025

Jonathan

Vale, hay algo que destacar y es que cobran el impuesto ambiental en 90 pesos, tengo entendido que por norma son 33.94 MXN por persona por noche, incluso la información la pueden encontrar en Google buscando \"Enviromental tax Quintana Roo\". Segundo, la habitación estaba puerca, me entregaron el mini refri sucio y parece que a las ventanas solo les dieron una limpiada con agua y ya, se veían las marcas horribles y las fotos salieron mal, el control de la TV aparte de estar rotó no funcionaba. Puntos buenos o a favor es que aparte el jacuzzi y la iluminación azul y el desayuno, fue lo que rescato al hotel, por que incluso la piscina se veía que no tenía mantenimiento por que tenía arena hasta el fondo y estaba acumulada. Recomiendo solo por emergencias este hotel.

Leisure Partner

8/10

Excellent

13 Oct 2025

Gustavo

Opción viable

Business