Name: Hotel Kavia Cancún
Address: Calle Claveles Lt 07 09 Mz 4 SM 22, Cancun, 77500, MX

10/10

Exceptional

21 Apr 2026

Jessica

El personal lo mejor de lo mejor la werita de ojos verdes que esta en el despacho muy amable

Family_with_children

10/10

Exceptional

21 Apr 2026

Mario Jonathan

Siempre lo mejor de lo mejor con el personal del hotel

Family_with_children

8/10

Excellent

14 Feb 2026

Victor

Good staff, clean room, closet space, desk, good supply of hot water.

Leisure Self

4/10

Poor

30 Jan 2026

Naweed

stricked rules no drinking or alcohol hotel room was okay..

8/10

Excellent

27 Jan 2026

Rogers

Okay

Leisure Partner

4/10

Poor

07 Jan 2026

Kirk

Room was horrible, service sucks and no courtesy or professionalism

Leisure Family

10/10

Exceptional

12 Nov 2025

Launoe

It’s nice

Self

10/10

Exceptional

06 Nov 2025

Martha

Clean conveniently

10/10

Exceptional

09 Aug 2025

Erick

I booked the same day and everything went smoothly

Leisure Family_with_children

4/10

Poor

21 Apr 2025

catherine

The pictures online look much better than the reality. After checking in, I regretted having booked this online for 3 nights but I was stuck with it. The beds themselves were clean but the whole place was shabby with some items broken or just dirty. One of the wall lamps had broken off completely and was not replaced, and the walls were covered in dirty marks. The shower was also grubby and mouldy.
The location was great, very close to shops, restaurants and a big supermarket, and I felt safe, but that was about it. I wouldn't go back.

Leisure Self

6/10

Pleasant

28 Mar 2025

Nikka

This property is in a great location but it’s definitely a budget stay. Well cleaned but older.

Leisure Partner

10/10

Exceptional

27 Mar 2025

Sandra

i like evriting

Leisure Family

2/10

Poor

02 Mar 2025

Ana

Elegí este hotel por la ubicación cercana al ADO. Fue incomodo dormir, las sábanas estaban con manchas, el cuarto sin ventilación. No volvería.

8/10

Excellent

23 Feb 2025

Jorge

No Alcohol Party

Inexpensive hotel. Needed a quick stay due to canceled flight. Can't complain other than they won't allow alcohol in the room. A little weird and interesting, since I'm paying I should be able to do what I want.

Self

4/10

Poor

17 Feb 2025

Verified traveler

Not up to par

We were 3 guest, we only got 2 towels had to aske 3 times lobby folks. There was no phone in the room. I had to go down to the reception lobby. Mini fridge did not work. Water was leaking excessive by shower glass outside.

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

Laura

We only stayed for one night before our flight home. It was easy to find, parking onsite was secure, and the staff was very friendly and helpful. Would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

06 Feb 2025

Kyle

Couldn’t be happier

Leisure Self

8/10

Excellent

01 Feb 2025

Daniel

nice stay in Downtown Cancun

great stay in downtown Cancun, close to amenities, and safe

Friends_and_family Friends

10/10

Exceptional

16 Jan 2025

Sha

Pleasant surprise! The place is clean and quiet. What I like the most is that how walkable it is to the markets, a supermarket, the bus terminal, and it feels safe. The only improvement opportunity is the room smelt a bit moldy. Overall I was happy with it.

Leisure Self

6/10

Pleasant

10 Jan 2025

Michael

Nice place to stay central location was good

4/10

Poor

04 Jan 2025

Omar

Hotel rooms had a bad smell.

Leisure Family_with_children

2/10

Poor

29 Dec 2024

Srinivas

We booked 2 rooms and they gave on different floors. Subpar cleaniliness and shady area. Staff do not speak any English. Ambience outside room looks like a bathroom with white tiles and no view or ventilation.

Family

4/10

Poor

14 Dec 2024

Rodolfo

They look for ways to find excuses to charge for anything, sometimes taking away your privacy.

Business_and_leisure Self

4/10

Poor

28 Nov 2024

Ivonne

Convenient location, not so great hotel.

This hotel looks much better in photos than it does in real life. While the pool was clean and enjoyable, I woke up every day with a rash, leading me to believe the bed sheets were not being changed. Additionally, there was loud construction happening directly above us, which made the stay unpleasant. This will definitely be my first and last time staying at this hotel. On a positive note, the location is very convenient.

Friends_and_family Family

6/10

Pleasant

27 Nov 2024

Pedro Jr Rosario

There were problems with the lights. It smelled old and humid. One curtain fell in middle of the night. No ice, cafeteria closes really early.

Leisure Friends

2/10

Poor

05 Oct 2024

Vinod

Vin

Horrible service no electri and water for 2 days plus no customer service was at the counter very bad service never try this hotel in my life.

Business

10/10

Exceptional

18 Sep 2024

Carmen

Esta perfecto y todo serca
Un señor de mantenimiento muy amable tuve la oportunidad de despedirme de él

8/10

Excellent

02 Jul 2024

CHRISTOPHER

The property is close to tourist spot with restaurants, bus, and etc close by

Leisure Friends

6/10

Pleasant

25 Jun 2024

mario

This is the Kavia hotel. There is another Kavia Club or Plus hotel nearby. Google Maps showed this latter one as Kavia Hotel. Make sure you look for Kavia on Clavel street in order to go to the right one. At 10 pm looking for this Kavia hotel was hard. We called Kavia Plus and they stayed over the phone with us until we found it!

Leisure

4/10

Poor

22 May 2024

james raymond

Loud . toilets and shower wernt good. Did do the job though.

Leisure Friends

10/10

Exceptional

28 Mar 2024

Elvin

Zero problems. Everyone was cool and no one bothered us. The hotel is traditional “real” Mexico, so if you want a tourist, sanitized American vibe you might not like it. But my friend and I loved it.

Friends_and_family Friends

10/10

Exceptional

08 Feb 2024

Cameron

Good downtown Cancun option

Good location downtown Cancun. Has free onsite parking between this hotel and the adjoining hotel with same owners. Also I found easy free street parking on the same block every time I wanted it. Easy to walk across street to a bunch of late night restaurants or over a couple blocks to some other small clubs and restaurants. Grocery store is two blocks south. What appears to be the main LGBT club is across the street but I never heard anything from it and it didn’t cause parking issues. It’s an older hotel but clean and well kept. The lobby and hallways are open air but sheltered from the rain. Good value for the money.

Self

2/10

Poor

04 Feb 2024

Joanne

Cancun

As an Hotels guest we were put in the back of hotel. The room had been cleaned with a very strong scented cleaning solution. Then they plugged in a scented atomizer. We had no towels and had to request same. As well no liquor allowed Do not recommend stayed one day of our 2 day reservation

Partner

4/10

Poor

04 Feb 2024

Brandy

If you want a Mexico style hotel, this is it smh

The hotel is very old the TV only plays in Español. I was supposed to have a stove and refrigerator in the room and I had to beg for a refrigerator after the fact. The breakfast we had to pay for every morning, even though it says it was all inclusive. Was very very cold and dirty. There’s nothing good about the hotel other than one of the hosts they work the front desk. The beds were very very hard, the air conditioner beats straight down on your face. If you turn it off, it’s hot in the room my daughter got bit by bugs there’s no washcloths in the hotel at all. so it took everything for me not to find somewhere else to stay but because they already had ran my card I would’ve had to wait 7 to 10 business days to get that money back and I didn’t wanna spend another five or $600 on top of this my first time in Mexico and I chose that hotel out of all the hotels in Cancun Was a bad choice in a lot of ways that hotel is not worth $50 a night I’ll give the location of four stars other than that that’s it oh, and there was a roach in the bathroom.

Friends_and_family Family

8/10

Excellent

22 Jan 2024

Frank

I didn’t know you can have alcohol in the romm

Leisure Family

10/10

Exceptional

22 Jan 2024

Francisco

Good Hotel overall but the one gripe i had was the fees they charge you if you stain a pillow or towel which was so small.

Leisure Partner

6/10

Pleasant

08 Jan 2024

Saul

Is in the downtown area and you can walk and find small businesses close by.

Leisure Family

2/10

Poor

03 Jan 2024

Terah

The water was cold and the staff doesnt speak english. TV didnt work. I wouldn't recommend staying here!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2023

EDGAR

Good location. Fair service. You receive what you pay.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2023

Cynthia

Lovely place

Leisure Family_with_children

8/10

Excellent

23 Sep 2023

Tony

Room cleaned every day good central location checking in sucks because our flights always come in early and we have to wait till 3 pm when there are rooms available

Leisure Friends

8/10

Excellent

01 Sep 2023

Margarita

It's right in the center, close to the Plaza. Didn't look safe at night. But during the day was great to walk around. Close to the bus station and city buses, Chedraui is only a block away. They have a great \"cafeteria\" for breakfast, good food. We all liked the food and very reasonable! The hotel never answers their phone, that was bad. I called over and over for several days and no answer.

Leisure Family

10/10

Exceptional

25 Aug 2023

Caleb

Property was well maintained, the pool was nice and it's very walkable to other areas in the city. It's well positioned for nightlife and was very well priced. Beds were pretty comfortable and the pillows were ok, but the shower had very low water pressure.

I'd totally stay here again if I was needing a spot in the area.

Leisure Friends

6/10

Pleasant

16 Aug 2023

jarrod

Pay a little extra and go to another hotel close by.No air con in the lobby,a dog on the corner across from the hotel that barks all night and the girl on reception is rude and doesn't comply with what you ask.My safe wasn't working and she said will send someone in 20 minutes but no1 ever come!.Useless wifi it only in lobby!

Leisure Self

10/10

Exceptional

15 May 2023

Richard

Quality stay in city center for a budget price!

The staff were just lovely - extremely friendly. The place was clean, room had safe, microwave, small fridge with freezer, TV with Roku, and remote-control AC, great location. Swimming pool was basic but did the job.

I wanted to stay in the center of the city with a budget price & to really experience Mexican culture. I lucked out by picking Hotel Kavia - only two blocks from Park Las Palapas where on one weekend I was able to see a K-Pop concert, watch a clown show, browse the market stalls selling a variety of goods and eat at one of the many traditional Mexican food stands.

The Cancún buses are great to get further afield or to get down to the hotel zone to enjoy the beaches - just 12 pesos per trip. The R1 bus to the beach was only a couple of minutes walking distance from the hotel and ran regularly taking only about 20 minutes to get to the Hotel Zone beach.

Any concern I had that the area might not be as safe as the hotel zone was quickly dismissed - the neighborhood was walkable and I always felt comfortable even later at night. Lots of families walking around.

I highly recommend the hotel if you looking for an affordable place to stay and it provides all the basics and more, as well as a central location.

Would definitely stay there again!

Self

4/10

Poor

26 Mar 2023

Vanessa

We were given just a sheet the first night we had to ask for covers. The safe didnt work so we had to wait for someone to come fix it either after 11pm or the next day. One night the lights went off on the whole building so we had no electricity. The next morning we didnt have water. Overall I feel that the reviews and rating were misleading for us. The staff was nice even though the experience was disappointing.

Business_and_leisure Family

10/10

Exceptional

18 Mar 2023

EUNICE

Exceeded all expectations!!! I stayed three nights at the grand oasis palm resort where I paid 1700.00! Worst experience ever! Rude staff horrible food no clean towels! It was a nightmare! I left the resort found kavia and would definitely stay at this property my next visit to Mexico! Very clean huge rooms nice and cold!

Leisure Family_with_children

2/10

Poor

16 Mar 2023

Mario

Everything ok for the price rude staff except for restaurant waitress if you like to rest this is not a place for you to much going on during the night and morning with clubs around windows dont lock bathrooms missing windows water sometimes is hot if you are lucky toilets are not close to the wall if you try to lean backwards it will definitely break and they will charge you for it 2000 mx pesos property claims its a smoke free hotel but most of the rooms smell alot like cigarettes smoke and the dog infront of the property its a plus never shuts up always barking and you can hear it throughout the whole hotel.. stayed 3/7/23- 3/15/23

2/10

Poor

06 Mar 2023

Rebeca

Elevator was not working and they only had one. No wifi, service was very bad. Safe did not work and it took

6/10

Pleasant

17 Jan 2023

Stephanie Navarro

De la propiedad todo muy bien

Leisure Family

8/10

Excellent

16 Jan 2023

John

They're capable of taking last minute bookings and the bed and room were massive. The room though is not that clean with a distinct smell and some insects flying around the room. It's in a busy party area but there are heaps of police running around the place. You basically get what you paid for.

Leisure Family

8/10

Excellent

03 Jan 2023

Dirk

The staff at the front desk and Angela one of the maids were super friendly, helpful and professional. The main server at the restaurant was absolutely rude, unprofessional and not polite at all. Is too bad they have someone like she working at this nice decent Hotel. All we wanted was coffee and order breakfast for room service. The experience of ordering with this person makes me never want to go back here.

Leisure Partner

8/10

Excellent

16 Nov 2022

Pawel

I like this property but there was limited access to public transport other than ADO buses.

Leisure Self

8/10

Excellent

17 Oct 2022

KENNETH Carl

Good location.

Leisure Partner

4/10

Poor

16 Oct 2022

Richard R.

It's OK

Very noisy. A hostel on the next block blasts LOUD music most of the day & night. Some restaurants in the other direction also blast LOUD music a few nights a week.

Friends_and_family Friends

4/10

Poor

06 Oct 2022

Alex

We booked through Expedia for a week. We booked two rooms with city view. Our rooms don't even have any windows. Getting here the shower drain didn't work. We went and told the receptionist and explained that the guy wasn't here and that they will fix it the next day. They never did we been dealing with the shower for the whole stay. The second day we came from a water park and someone who I came to vacation with believed she left her phone in the bathroom in the lobby and we believe an employee went after because the toilet I used then had a garbage can on top of the toilet. They didn't want to show the footage. If she came in and came out with or without the phone. Today sept 18. There's no water in the two rooms we booked I already had shampoo in my head and the water stopped it happened twice to us already. They said there's nothing they can do.

Leisure Friends

2/10

Poor

06 Aug 2022

Lendy Khem

Housekeeping came in my room and stole my Nintendo switch

Leisure Family_with_children

4/10

Poor

14 Jul 2022

Verified traveler

Disappointing

One night stay for a layover in downtown Cancun. Poorly maintained. Rooms smelled of humidity, toilet was stained. No hand towels.No running water in one of the two rooms we were given, although prompt attention to the matter. Beds were clean. White room doors very dirty looking, with fingerprints, like they weren’t cleaned in a while. Not terrible but I would not recommend it or stay again ever.

Friends_and_family Family

2/10

Poor

07 Jul 2022

Raymond

This property had absolutely no hot water. They had no ice, no microwave and no towels.

Business_and_leisure Family

8/10

Excellent

28 Jun 2022

Erika

Nice view from the pool

Leisure Family_with_children

10/10

Exceptional

17 Jun 2022

Andres

Great place to stay, very clean friendly staff. ubication is excellent!
Great for families!

Leisure Family

8/10

Excellent

09 Jun 2022

Natividad Hidalgo

This hotel was awesome. The only issue I encountered was the shower head was slightly broken and the shower door was slightly broken. I was still able to shower normally if that's all u care about.

If this isn't a big deal for you then keep reading.

I stayed for 15 days. And I could not complain about much. Walk in and the beds where nice and coffterable. They where nicely done. Everything was clean and nothing was a issue for me. The noice level was low. There was indian mfers that where making load noise so I shut them up. And yeah that's about it in the noice. The breakfast they sold was also awesome. It was good as well as cheap. Two in pools that's great. Room has A/C, water, beds, sheets towels and desk chair thing. This place is like the hidden gem. The reception is good and nice. They greet you and the cleaning services was awesome. Stay here if you're looking for a good cheap hotel. I myself would stay here again.

***My only recommendation to management is to inspect the rooms more thoroughly because the side vanity mirror was loose which isn't a big deal because I tighten it. The shower head is broken..it works but I would honestly change. THE SHOWER DOOR WAS ALSO BROKEN WHICH CAUSED THE WATER TO GET ON THE FLOOR.. THAT I WOULD DEFINITELY FIX

\"Thank you\"
\"CACTUS\"

Leisure Family

8/10

Excellent

03 May 2022

Lester

Central, clean, good value.

Business_and_leisure Family

2/10

Poor

26 Apr 2022

richard

Don’t do it, I repeat don’t do it.. Horrible all around the board.. You’ve been warned

Leisure Self

10/10

Exceptional

23 Apr 2022

Esperanza

Friendly staff and very clean room.near to all restaurants and beaches.we are coming back for sure.

Leisure Family_with_children

4/10

Poor

27 Mar 2022

IBRAHIMA

The toilet wasnt flushing properly. Told it to the frontdesk but nothing was done. The internet wasnt stable as well … had to reconnect every 5 minutes which was annoying ..

Leisure Self

10/10

Exceptional

09 Mar 2022

Satish Dasarathanaidu

The Location is excellant, near to everything you need.
The Rooms are big and clean, staff cleans the rooms everyday and does a neat job. i recommend others to stay here, if you are under budget

Leisure Family

8/10

Excellent

17 Feb 2022

Annika

Clean and affordable for one night stay before checking into our resort. Staff was pleasant and accomodating. Local eateries were amazing. Would definitely stay there again.

Leisure Friends

10/10

Exceptional

12 Feb 2022

Samuel

clean and not noise place

Business

10/10

Exceptional

10 Feb 2022

Yari

Really really liked the hotel! Stayed for 8 nights and was very pleased with the service. Reception lady was supper polite and even referred us some tours. They clean your room everyday and restock towels and amenities. They made our stay awesome!

Area is supper well located, park with many activities and food is one block behind the hotel, oxxo and pharmacies is just a walk away. It was very easy to get on the route r1 bus to go to the beach for 12 pesos.

Nos encanto el servicio muchas gracias.

Leisure Family_with_children

2/10

Poor

01 Feb 2022

Luis

Super loud at night dog barking all night

Leisure Family_with_children

10/10

Exceptional

18 Jan 2022

James

Great value, staff was very helpful. Close to tons of restaurants and shopping.

Leisure Self

8/10

Excellent

10 Jan 2022

marco

Good location, clean room, good water pressure, good hotel for the price

Leisure Family_with_children

8/10

Excellent

09 Jan 2022

Víctor

Ok

Business Family

6/10

Pleasant

03 Jan 2022

Peter

( )
Room was modern sheets were like new
Swimming pool
Staff were nice
Location
(-)
I stayed over looking the street and could hear the music from the 11-11 night club til 4am
Across the street there was a house with a large dog who would bark at anyone who walked past him.

Leisure Self

6/10

Pleasant

03 Jan 2022

Maria

The elevator was damage

Leisure Family

10/10

Exceptional

24 Nov 2021

nerida

que bonito

esta muy bonito el hotel gracias por su coperacion

Partner

8/10

Excellent

16 Nov 2021

Andre

Cheap get away !

The room was very clean a lot of hot water, wifi in room is so so. No glasses in room .pool small but ok. Walking distance to ADO bus station. Over all for the price can’t go wrong . Next to bars , restaurant ect,

Self

10/10

Exceptional

15 Nov 2021

Juliana

Unbeatable value, very proximate to great restaurants shopping and the wonderful parque de las Palapas, kids loved it!! Our second year and we will probably return next year!

Leisure Family_with_children

2/10

Poor

01 Nov 2021

KELLY

No toilet seat, no cares given.

I realized that I didn’t scroll down to the 2021 reviews prior to booking this. If I had, I may have realized sooner that booking this hotel was a bad move.

Paid $54 a night- what I thought was a bargain. Nope, we arrived to room 315 (king room) and there was no toilet seat, room was not well cleaned and TV speaker was blown (not that it mattered for one night).

Asked reception to see if we could get a toilet seat. They blankly expressed that they would have someone come up and have a look. No one ever came. Left the next morning and told them they might wanna figure that out before the next guests which was met with further blank expressions. Fine, I wouldn’t want to really work in that hotel either.

Not worth your money…at all. Only plus is it’s super close to the bus station for our trip to Vallidolid the next day. Much nicer places I hear for same price or cheaper.

10/10

Exceptional

23 Oct 2021

Myriam Eleonor Salazar

The staff is very friendly. The price is very affordable and the location it is very convenient. From there yo can get very cheap transportation to everywhere in Cancun and it’s surroundings.

Leisure Family

4/10

Poor

26 Sep 2021

Erika Janeth

Property did not give bottles of water at all. And only put one blanket and 1 towel even i paid for 2 guest.

Leisure Friends

10/10

Exceptional

23 Sep 2021

Ata

It was amazing , clean and nice

Leisure

10/10

Exceptional

11 Sep 2021

Nadia

Most of the staff were pretty nice. The ladies at the front desk were always super friendly and attentive when it came to our needs. They have a restaurant for breakfast with limited but delicious options. There’s 2 swimming pools as well as on-site parking. The rooms were cleaned on a daily basis and we were provided with clean, fresh towels every day. I would definitely stay here again.

Leisure Family_with_children

8/10

Excellent

31 Aug 2021

Michael

It was fine. Not wow, but ok.

Leisure Partner

10/10

Exceptional

22 Aug 2021

MIGUEL

?

Leisure Family_with_children

10/10

Exceptional

21 Aug 2021

Verified traveler

Im giving this 5 stars because in dowtown Cancun its actually not a bad stay. My 1st impression was bad. The AC wasnt working, totilet paper holder was hanging offf the wall, but the staff is quick to help. They got the AC blowing cold & were friendly.

The hotel itself looks to be falling apart but it looks like all the other buildings. Its clean, no bug issues, the only things that sucked in retrospect were:
The loudest aggressive dog in the world lives acrros the street & the bark is penetrating. World record decibel holder. But you cant crap on the hotel for that. No laundromat, or really anything other than the dwelling. Terribile service but thats Mexico not Kavia. No microwave but i dont think its necessary in Mexico.

This hotel is CLOSE to Everything. I picked it for that reason. The pool is nice & you can usually have it to yourself. The AC stayed cold the whole time, which was important because i was recovering from Surgery.

Id stay here again for the location, price, & service. The cleaning staff is so incredibly sweet by the way. PLEASE TIP THEM. They appreciate it and goes along way.

Leisure Self

2/10

Poor

05 Aug 2021

Verified traveler

I never come back cause there's really bad

Leisure Partner

2/10

Poor

18 Jul 2021

Verified traveler

Staff was rude. Left my bracelet in the room called to recover it and the staff kept hanging up in my face then simply stopped answering. Location was was decent in a local shopping center. No wash clothes in the room. Room 7/10 was spacious and clean but outside of the room I’d give 4/10. Pool was over crowded and foggy looking. Good for a one night stay because of the rate.

Business_and_leisure Family

2/10

Poor

18 Jul 2021

Verified traveler

The unique thing about this property was the location that’s all

Leisure Self

4/10

Poor

13 Jul 2021

Verified traveler

The only thing i like was the staff.
What i dislike is this hotel looks nothing like the pic. Also you don't even have a coffee maker in your room because you have to pay for coffee. You don't have an iron and when you do ask them they have to put a hold on your credit card. I thought or as the website said breakfast was included. Not true. You have to pay for it. Also there is a night club right on the corner that os is very LOUD at night. It was cheap i see way not worth it.

Leisure Self

6/10

Pleasant

28 Jun 2021

Verified traveler

The indoor pool was nice.

Leisure Family

10/10

Exceptional

17 Jun 2021

Verified traveler

Loved everything about it room design is crazy🔥 staff amazing, everybody is friendly

Leisure Self

10/10

Exceptional

11 Jun 2021

alexander

Good hotel

Good place for an affordable price. Great rooms. Well iluminated and clean. The staff was polite. Well mantained facilities. Pool. Elevator. Affordable and tasty breakfast. Centric, in the middle of everything. It's near the palapa market which is great for food and to the public transportation which takes you to the hotel zone.

Business

4/10

Poor

30 May 2021

Verified traveler

No one spoke English. One woman could pronounce memorized English phrases like, \"Passport\" and \"Sign this.\" She could not understand questions I asked or a description of how the in-room safe did not work. I had to sign an agreement that was only in Spanish (first time EVER after traveling annually to Mexico for 20 years - it is always Bilingual). The atrium is open air and U-shaped. The dog across the alley (and the hotel is on a narrow alley) is louder than any dog I have ever heard in my life. The barking dog started at any time, from 9:00 AM to 1:30 AM and went on, continuously, for 1/2 hour each time - at least 5 times a day. Sounded like the dog was right outside my door. Too bad because this is also the newest (remodel), cleanest, and stylish hotel I have stayed at anywhere in the world for under $150 a night. Housekeeping is OCD and the place is immaculate. A small pool with 4 chaise lounges. No other amenities. A breakfast cafe was awesome. Friendly staff if you can order food in Spanish and dirt cheap. Coffee is about $0.75 and a HUGE omelette is under $5. Air conditioning blows on one bed unfortunately. Very large LED TV with only CNN-World in English (no daily news, just in depth reporting on boring issues around the world). No step to go into the bathroom. High pressure shower (though the temp varied during the shower).

Leisure Self

6/10

Pleasant

26 May 2021

Verified traveler

Dog keeped braking and they didn’t supply waters at all elevator was broken. Didn’t have room service 24 hours and bar. Didn’t have hair dryer and supplied iron that was broken all four of them. Customer service was ok could be better. The sheet had blood stains on them when we check in and every other sheet had some stain. The water never got hot cold showers

Partner

8/10

Excellent

12 May 2021

Verified traveler

The hotel is perfectly located in a safe downtown area, accessable to almost everything. Unfortunately the elevator is not working for the entire 8 days of my stay, my knee condition using the stairs is not comfortable. The staff gave an excellent service. Front desk Barbara, Restaurant waitress Reyna and Angel the bellman security are all awesome.

Leisure Partner

8/10

Excellent

07 May 2021

Verified traveler

Good

Leisure Family

10/10

Exceptional

28 Apr 2021

Verified traveler

Very beautiful rooms