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Plaza Kokai Cancun

Cancun (and vicinity) · Mexico

Av Uxmal No 26, Sm 2AView location

7.6/10Very good765 Reviews
Cleanliness8.0/108.0
Service7.6/107.6
Comfort7.2/107.2
Condition7.2/107.2
Location7.0/107.0
Neighborhood7.2/107.2
Value6.8/106.8
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Plaza Kokai Cancun

This stylish hotel is located just 2 km away from the beach in Cancun. The hotel is surrounded by ample opportunities for exploration and discovery. Guests will find themselves within easy access of a number of shopping, dining and entertainment opportunities. A park is also located nearby.

This charming hotel comprises tastefully-designed guest rooms, which come complete with modern conveniences. The hotel features a superb restaurant, where delectable dishes can be enjoyed. Guests can then sit back and unwind with a refreshing drink in the bar. A conference room is available to those travelling for work purposes.

Read more about this hotelShow less

A stay at Hotel Plaza Kokai Cancún places you in the heart of Cancun, within a 5-minute drive of Las Palapas Park and Plaza Las Americas. This family-friendly hotel is 2 mi (3.2 km) from Puerto Cancun Marina Town Center and 8.4 mi (13.5 km) from La Isla Shopping Mall.

Make yourself at home in one of the 55 individually decorated guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and blackout drapes/curtains, as well as phones with free local calls.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: MXN 85.40 per accommodation, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 9:00 PM.
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • Contactless check-out is available.
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • Property Registration Number 002-025-001875/2026
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Benito Juarez Municipal Building 0.4 km / 0.3 mi
PlayCity Casino 0.6 km / 0.4 mi
Las Palapas Park 0.7 km / 0.4 mi
Mercado Ki Huic 0.8 km / 0.5 mi
Mercado 23 0.9 km / 0.5 mi
Xbalamqué Theater 0.9 km / 0.6 mi
Ceviche Square 1.1 km / 0.7 mi
Puerto Cancun Golf Course 1.1 km / 0.7 mi
Puerto Cancun Marina Town Center 1.5 km / 0.9 mi
Mercado 28 1.6 km / 1 mi
Plaza 28 1.8 km / 1.1 mi
Cancun Cultural House 2.1 km / 1.3 mi
Plaza Las Americas 2.2 km / 1.4 mi
La Sagrada Familia Parish 2.4 km / 1.5 mi
Royal Yak Casino and Sports Book 2.4 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 46
  • Number of floors (main building): 4
  • Double rooms: 39
  • Junior suites: 2
  • Superior rooms: 5
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
Show 41 more facilities & services
  • Nearest Bus / Metro Stop
  • Beach
  • Golf course
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Airport Shuttle
  • Room service
  • Laundry service
  • Launderette
  • Babysitting serviceExtra charge
  • Multilingual staff
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Concierge
  • Sun terraceExtra charge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant: 2
  • Air conditioning in Restaurant
  • Meeting room
  • Business centre
  • Outdoor freshwater pool: 1
  • Nightclub
  • Breakfast
  • Continental breakfast
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Children get free accommodation, meals payable on the spot
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Plaza Kokai Cancun

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Plaza Kokai Cancun

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Plaza Kokai Cancun

7.6
Very good
765 Reviews
Cleanliness
8.0 /10
Service
7.6 /10
Comfort
7.2 /10
Condition
7.2 /10
Location
7.0 /10
Neighborhood
7.2 /10
Value
6.8 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
11 Jul 2026
Nora
El personal de las mañanas de mal humor siempre el Joven del turno de la noche muyyy amable y servicial
Family_with_children
10/10
Exceptional
20 Jun 2026
Luis
Staff in the front desk
Are supposed to be more kind and polite
The person who made my check on
Very rude. That kind the people
Make great damage to the business reputation
Please , choose other people
In the front desk with get the first business impressions .
Best regards,
Self
6/10
Pleasant
11 Jun 2026
David
It seems so unfair to rate hotels, budget or premier, under the same system of just five starts. For what a room cost here, and for it's location, this hotel easily rates four stars. But that would be a bit optimistic on a grand scale. Where it shined was cost (cheap, for Cancun), location (just 1/4 mile from the ADO bus station, which takes you all over the Yucatan), and patience of the staff. They were always willing to provide useful information. Just don't expect a safe in the room, or fancy furnishings. Even still, the bathroom was just fine, the A/C worked perfectly, and I felt very safe in this location. Note: children are highly welcome here. Enjoy!
Self
10/10
Exceptional
29 May 2026
Fernando
El hotel, la atención del personal, los alimentos, me parecieron excelentes; sin embargo la reservación realizada y pagada a través de la aplicación \"HOTELS.COM\", no apareció en el sistema del hotel. Por lo que tuve que pagar nuevamente mi estancia en el sitio.

Ahora estoy en un proceso de aclaración con \"HOTELS.COM\".
Business Friends
10/10
Exceptional
18 Apr 2026
EDITH
Excellent place
,localisation, very clean, quiet.
Met people from all over the world.
Great show.
I loved the roof top for sunbathing.
Grocery ,park, convenience store,church, restaurants are very close. I felt safe everywhere in this area too. I recommened.
There is also a restaurant and it is very good ans the employes are lovely.
Friends
8/10
Excellent
26 Mar 2026
Mark
Within walking distance of many restaurants and shops. Pool was small and had debris in it. Hot water is shut off from 12:30pm-7:00pm. No english spoken at fron desk
Self
8/10
Excellent
24 Mar 2026
Christopher
Close to restaurants
Partner
8/10
Excellent
24 Mar 2026
carlos emmanuel
La ubicacion es muy buena y segura, puedes llegar y salir a casi todos lados desde la zona. Es un hotel que yo elegi por que sali a concer muchos lados y solo lo queria para descansar y dormir. Constanteme se tapaba mi lavabo y se tardaba en ir el agua.

Hay muchas mejoras que son faciles de realizar y que creo que dejan una mala impresion. Hay jaladeras de cajones flojas, las cortinas de los baños estan fuera de la regadera y se moja el piso del baño, lamparas con focos caidos que deslumbran.

El precio es bueno y era justo lo.que necesitaba.
Friends_and_family Family
8/10
Excellent
14 Mar 2026
Luz
Cómodo y céntrico lugar. Muy conveniente para tomar transporte sin complicaciones y caminar de noche. El hotel es lindo y sencillo.
Self
2/10
Poor
09 Feb 2026
Jafari
I did not get my refund
8/10
Excellent
21 Nov 2025
Rigoberto
Thank goodness
Business Self
8/10
Excellent
18 Nov 2025
Rigoberto
Muy buen servicio gracias
8/10
Excellent
17 Nov 2025
Yuniel
Good
10/10
Exceptional
10 Nov 2025
Jenny
Restaurants and ADO bus near
Leisure Partner
10/10
Exceptional
14 Oct 2025
Maria

Good value, easy transport

Great hotel stay in downtown Cancun. Really short walk to the bus stop, so transfer from the airport was easy on the ADO bus, as well the local buses to the beaches nearby. Good value - all we needed for a night.
Partner
10/10
Exceptional
13 Aug 2025
Jeffrey
A good hotel that I return to when I need to stay in central
cancun. Always clean, good value and good service in both the hotel and the restaurant
Business_and_leisure Self
10/10
Exceptional
29 Jul 2025
WENDY
Solo nos quedamos una noche muy poco tiempo, pero
10/10
Exceptional
13 Jul 2025
Luis
Very clean the room and very polite the staff.
good location and safe place.
Leisure Self
10/10
Exceptional
03 Jul 2025
Michael
Hotel worked well for our time in Cancun. Had everything we needed, was clean and staff friendly. Pool was a bit dreary!
Business
10/10
Exceptional
14 Jun 2025
Yordanys
Good price! Room was clean! It was a basic accomodation but it was good for the price I paid.
Leisure Self
10/10
Exceptional
02 Jun 2025
ana maria
Great in all ways
Leisure Partner
2/10
Poor
24 May 2025
Jorge
Nothing good to say...management and staff....questionable
Leisure Self
8/10
Excellent
10 Mar 2025
Solana
The location is perfect for people who want to walk and use the bus and public transportation. The hotel has restaurants and a pool. The room looked old and dark but for the price it was a good stay!
Leisure Self
6/10
Pleasant
09 Mar 2025
Robert
Rooms seemed damp. No alcohol allowed.
2/10
Poor
04 Feb 2025
Heather
Beware! I booked the king room which was shown to have ample space with a small sitting area and a large jetted tub. After making me wait for 3 hours to check in (I realize I was early so I understand this is more my fault than theirs, but most hotels at least try to get you into a room) they gave me my key, remotes for the tv and the a.c. And a piece of paper that said that they didn’t turn on the hot water until after 7pm, they sent me to a basic room with none of the amenities shown. I went back downstairs to try and fix the situation, only to be met with an employee who explained that the pictures on Expedia are wrong and they would not move me to the room pictured or provide a refund. I just called a taxi and had them take me to a better hotel. Tl;dr you don’t get what you pay for, the area is a little sketch, they don’t let you have hot water until after 7, the employees dgaf. Go elsewhere, trust me.
Leisure Self
8/10
Excellent
31 Jan 2025
don
Great budget hotel. Clean, quite, near dining and transportation. Not the fanciest, but gets the job done. Also note that they only have hot water in the morning.
Leisure Self
8/10
Excellent
30 Jan 2025
Jenna
Overall great stay if you just need a clean quick place to stay and to be close to the bus station. Was a little noisy from traffic but better than being stuck beside a night club thumping all night. Would recommend for someone passing through.
Friends_and_family Friends
10/10
Exceptional
11 Jan 2025
Michael

All good.

Very comfortable bed - the right amount of support without being too firm. Very good water pressure in the shower.
Partner
10/10
Exceptional
10 Jan 2025
Mauricio

Charming and cute hotel

Situated in Cancun centre. It is exactly according to the descriptions. Easy access to the main shopping centres, minutes walk to the terminal, etc...
Friends_and_family Family
8/10
Excellent
09 Jan 2025
Ronald
Good
Business_and_leisure Family
10/10
Exceptional
07 Jan 2025
Scott
Great place , has everything nearby
Leisure Self
10/10
Exceptional
06 Jan 2025
Graciela
Me gustó mucho el hotel, la limpieza la actitud de la y el recepcionista, fueron muuuy amables, el ambiente es muy agradable y confortable
Friends_and_family Family
2/10
Poor
20 Dec 2024
Yashvi
No service. No room service. Not even water is available on the property.
Leisure Partner
8/10
Excellent
18 Dec 2024
Kira T

Convenient choice for the ADO bus station

My husband, our 8-month-old baby, and I stayed here for one night during our travels. We arrived late in the evening and left early the next morning, so our experience was brief but sufficient for our needs.

The staff were polite and efficient, making check-in straightforward despite our late arrival. The hotel was clean, and the room provided everything we needed for a short stay. While nothing stood out as exceptional, it was perfectly adequate and met our expectations.

The location is very central, just a few minutes’ walk from the ADO bus terminal, which was the main reason we chose this hotel. This convenience made it easy to catch an early bus the next morning.

Overall, this hotel is a practical choice if you're looking for a clean and convenient place to stay for a short time in Cancun.
Friends_and_family Family
6/10
Pleasant
15 Dec 2024
Kishanthini
The staff was very rude . I need help to take my luggage to my room . She asked money to some one go the the room . I easily booked the room for 4 people. But I only book for one . She was very very rude in professional
10/10
Exceptional
11 Dec 2024
Ferita
Wonderful hotel, clean, big rooms
open windows, nic cleaning every day
Business Self
2/10
Poor
06 Dec 2024
Miguel
Bad
2/10
Poor
05 Dec 2024
Miguel
Bad
10/10
Exceptional
04 Dec 2024
Ferita
Wonderful place, nice quiet a nice restaurant with delicious food. Ilike it hotel, I can open window, nice view, I was in 2 hotels before, but this hotel, I like more, thanks a lot
Self
8/10
Excellent
13 Nov 2024
Veronica
Located in a very convenient area, near to ADO, walking distance to Parque de Las Palapas and local bus transportation. Third time staying at hotel Plaza Kokai Cancun
Leisure Partner
10/10
Exceptional
30 Oct 2024
Ana Luisa
Good location
Leisure Family
6/10
Pleasant
16 Sep 2024
Alejandra

Limpio barato pero le falta mantenimiento

Es un hotel limpio y barato le falta mucho mantenimiento me quede una noche soy local solo que para pasar el 15 de septiembre y no regresar a mi casa. No me gusto que la secadora estaba muy viejita sucia y llena de moho no la pude usar
Self
10/10
Exceptional
18 Aug 2024
Timothy
Great location in central, great valur
Friends_and_family Family
8/10
Excellent
17 Aug 2024
Ashley
The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.
Leisure Partner
10/10
Exceptional
30 Jul 2024
Hira
It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price
Friends_and_family Family
10/10
Exceptional
20 Jul 2024
Brenda Y
Very Good
Leisure Family
10/10
Exceptional
15 Jul 2024
Brenda Y
Good
2/10
Poor
14 Jul 2024
Rafik
.
6/10
Pleasant
06 Jul 2024
Lili
.
6/10
Pleasant
06 Jul 2024
Lili
.
10/10
Exceptional
06 Jul 2024
Brenda Y
Convenient
Leisure Family
8/10
Excellent
05 Jul 2024
Cynthia
Maybe pamplets of things to do. Room & hotel seemed super clean but there were no toiletries. They gave you the wifi password right away. They provide remotes for tv & ac so you must return them upon checking out. Pool was too dirty or at least it seemed b.c the water wasn't too cloudy. Girl at the reception was super nice & helpful. If you want ice, you must get it from the restaurant for a charge. There is no fridge & no microwave but overall for the price it was a good deal.
Leisure Family
10/10
Exceptional
24 Jun 2024
ARMANDO
Todo muy bien
Friends_and_family Friends
10/10
Exceptional
18 Jun 2024
Timothy

Will stay again

Great location in Centro, 10 minute walk to bus terminal. Despite active renovation, wasn’t inconvenienced. My choice when coming to Cancun for a flight.
Self
4/10
Poor
11 Jun 2024
Marisol
This property is close to the ADO bus station.
Leisure Family
4/10
Poor
08 Jun 2024
Rigoberto
Very noise 7 am don’t can sleep because very noisy I am not happy
Business Self
8/10
Excellent
30 May 2024
Steve
Not the best staff. It is a place with a good location and nice for a quick visit.
Business_and_leisure Family
10/10
Exceptional
28 May 2024
Giovanni
Would definitely book again💪
8/10
Excellent
27 May 2024
José Antonio

good

Clean, regular services
Business
10/10
Exceptional
25 May 2024
Andrea Yarazet
It’s ok
6/10
Pleasant
24 May 2024
Sonia
Primero: No soy Sonia
Segundo No estoy muy contento con la atención ni e l servicio, mi regadera estaba tapada y no me podía duchar correctamente, cada vez que lo hacía el agua se desbordaba y llegaba hasta la segunda cama el piso se la habitación siempre se encontraba mojado! La verdad nunca me cambiaron de habitación y nunca sentí que le hayan dado la importancia suficiente a mi problema! Me sentí muy frustrado!
Partner
10/10
Exceptional
08 May 2024
Kenneth
You get what you pay for, very calm place, really nice location, TV is too small, pool looks old and a bit dirty but everything else is good
6/10
Pleasant
29 Apr 2024
Melinda
The property is in the city, it is quiet but sketchy. Pool area very small (7-10 people). Nice restaurant, friendly and helpful, some English speakers, parking is on the street first come, and this hotel gives Hostel vibes. No refrigerator, no microwave, very minimal items to include 1 small table with a broken chair.
Leisure Self
10/10
Exceptional
10 Apr 2024
Timothy
Quite a bargain. Great location if you want to avoidcZona Hoteleria. Clean, comfortable, close to bus station.
Partner
8/10
Excellent
08 Apr 2024
Hector Jesus
Next to Cancun downtown and the bus station
Leisure Self
6/10
Pleasant
04 Mar 2024
Lorenzo
The location is excellent.

Didn't like the bathrooms because the drainage is very old and sometimes gives some bad smells. Also, the floor of the shower is not very appropriate and is a little slippery and the light is too opaque. Needs lighter bathroom so ladies can work on their makeup.
Business_and_leisure Self
6/10
Pleasant
03 Mar 2024
Robert

Robert’s Review

Basic room, everything was clean the air conditioning was adequate to keep me comfortable. Stay was for one night.
2/10
Poor
17 Feb 2024
C
Worst hotel I ever been ; old smells like drainage, leak on the restroom bowl
Leisure Family
8/10
Excellent
11 Feb 2024
Angelina
Hotel Plaza Kokai is clean, functional but sparse. Perfect is you are not planning on staying in the hotel all day long.

The only issue I had was that the hot water for showers tendered to run a bit lukewarm for my tastes and the street noise could get loud at times.

The staff were all very nice and professional. The air conditioning unit worked perfectly and helped with the humidity.
Leisure Self
10/10
Exceptional
22 Jan 2024
Dave
Quite and staff was curtious
Leisure Friends
10/10
Exceptional
27 Nov 2023
Armando Roy
CLEAN!!!! SERVICE!!!
Leisure
2/10
Poor
18 Nov 2023
Alexander
No hot water. The phone in the room was dead, no connection.
The receptionist was not welcoming, like indifferent to us upon our arrival.
Would not recommend to anyone to stay in this hotel.
We checked out after one night to another hotel. Requested for refund.
Leisure Partner
6/10
Pleasant
24 Sep 2023
LORRAINE

No airport shuttle, nice pool.

No hotel airport shuttle.
We rang the hotel from the airport and were told to hire a taxi, and get a receipt for reimbursement from the manager.
It was $90 USD, plus a $10 tip.
The manager denied the phone call and refused to reimburse anything.
The room had a noisy air conditioner.
The pool is lovely.
The waiter spoke no English and the menu was in Mexican - but we worked it out.
The drinks were good.

Friends_and_family Friends
8/10
Excellent
02 Sep 2023
Yujung
Excellent
Leisure Family
10/10
Exceptional
25 Aug 2023
Francisco

Excelente lugar

Un hotel bien ubicado a un precio razonable.
Sin lugar a dudas regresaré al mismo hotel en mi siguiente viaje a Cancún
Business
10/10
Exceptional
22 Jun 2023
Kalyan
Clean and cozy - overall, good experience!
Leisure Family
10/10
Exceptional
20 May 2023
Lourdes
The staff make feel in home
Leisure Self
8/10
Excellent
04 May 2023
René

médiocre qualité-prix

très dispendieux le prix a changé en quelques minutes sans que je m'en aprecoie
Partner
4/10
Poor
15 Mar 2023
Carlos
The property is Old, Good attention from employees
Leisure Family
8/10
Excellent
06 Mar 2023
Natalia
It was clean, good location - downtown and close to busses. cafes, market 23.
Very attentive stuff.
Business_and_leisure Friends
10/10
Exceptional
06 Mar 2023
Brenda

Friendly, honest and a great value

Friendly, helpful staff. Great location. Incredibly, I had left behind an item of considerable value and it was restored to me! I had a nice room and really enjoyed my stay.
Friends_and_family Friends
8/10
Excellent
21 Feb 2023
Jimmy C
Kind of old hotel but still good accomodation,staff are freindly nice and clean.
Business_and_leisure Friends
8/10
Excellent
10 Feb 2023
Ronald Allan
Its old but its great
Leisure Self
2/10
Poor
09 Feb 2023
Simone

Pessimo buio e vecchio

Entrando buona impressione la camera era buia con le luci accese affacci pessimi buio aria condizionata rumorosissima vecchia come tutta la camera tv con 10 canali
Pessimo hotel
Partner
8/10
Excellent
12 Jan 2023
JAMI DWAINE
After a couple of false starts got a nice room. Conscientious staff and housekeeping. Good front desk service. Restaurant on premises will deliver to room. Laundry service. Daily room clean up. Very friendly and professional people.
Leisure Self
4/10
Poor
16 Dec 2022
Aleksei
Horrible suit
Leisure
6/10
Pleasant
10 Dec 2022
Hilton
I was there for one night and I got there late in the evening and left early the next day. I didn't really walked around or use other parts of the hotel.
Business Self
8/10
Excellent
08 Sep 2022
Nerieth

Pleasant stay

Good service and the staff was of good help for my dad.
Friends_and_family Family
2/10
Poor
14 Aug 2022
Laketha
Nothing. It was old, dirty, nasty and full of bugs.
Business_and_leisure Family
4/10
Poor
02 Aug 2022
Kenneth
They had very cold showers the desk never knew there was problem. Or not admit to it Three days of cold showers and still not fix when leaving low
Business_and_leisure Self
4/10
Poor
11 Jul 2022
Kristhyan
We did not get the room we paid for. Dirty old no tv A/C in precautious conditions
Business Partner
10/10
Exceptional
11 Mar 2022
banjuku kalidu
Nice service the just need to make provision for microwave for gust
Self
10/10
Exceptional
18 Jan 2022
Corey
Price was great, under thirty usd. Pool was good. We stayed 1 night to be close to ADO. Room was clean and had good wifi, but a bit dark. Great value and Great downtown location close to ADO.
Leisure Family_with_children
8/10
Excellent
10 Dec 2021
Ronald

Kokai

Comfortable but hotel very dated with noisy air con.
Partner
4/10
Poor
05 Nov 2021
fatima
Has no soap in the bathroom
Leisure Family_with_children
6/10
Pleasant
04 Sep 2021
Orhan
Good location, walking distance to ADO Bus and restaurants, tour companies. Reserved a Junior Suite in front of the hotel. The room they gave me was at the back site of the hotel. I am told they do not have Junior Suite in the front side. Inside the room was perfect but the location of the room...
Partner
8/10
Excellent
09 Aug 2021
Juliette
Myu buena experiencia. Cuarto muy limpio. Aire conditionato no fonctiona. Pero estaba confortable. Si recomendo este hotel.
Self
10/10
Exceptional
11 Jul 2021
Phillip

Great place to get away for a weekend

This last minute get away was topped off with a stay at this beautiful hotel. The first floor pool is very private and so enjoyable. The room was huge. The bed wa a comfortable and the towels were very nice. Highly recommend for a nice romantic stay.
Partner
10/10
Exceptional
14 Jun 2021
Michelle

Great

Great
Self
10/10
Exceptional
24 May 2021
Alex
Great location and good price
Friends_and_family Friends

Location & surroundings

Plaza Kokai Cancun
Av Uxmal No 26, Sm 2A, Cancun, Mexico

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Plaza Kokai Cancun

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