Adhara Hacienda Canca N

10/10

Exceptional

07 Jul 2026

Katherine

Great breakfast and coffee and parking.. staff is awesome.

Self

10/10

Exceptional

28 Jun 2026

Sandra

I stated this property to relax before I headed to the airport the next day. Love it the pool and the breakfast. Is 20 mins from the airport. I would definitely return back.

Family

2/10

Poor

28 Jun 2026

Irene

Unfortunately, this will be our last visit to the Adhara Hacienda Hotel. While visiting for the second time, we encountered the same issues: a malfunctioning toilet and a very degrading, hateful front-staff attendant.

The second stay was on June 20-21. The toilet was malfunctioning, and the same hateful front desk attendant was there. However, this time she proceeded to argue with us and refused to provide basic assistance.The front desk attendant didn't look at us in the eye, and had pure hate in her eyes. This was very unpleasant and extremely unwarranted. We checked out early in the morning, 7:50 a.m., and she did not care about our pending flight. She should be fired. However, the worse part was when the kitchen staff told my husband that American money was not good in Mexico and refused to exchange money so that we could wright out luggages (,the only hotel that required pesos to weight the luggages,). The only reason for the stay was that we enjoyed the pool and bar services the last time we visited. The staff by the pool was very nice. I will not recommend this hotel.The woman at the front desk, as well as the breakfast staff, are the worst I have ever encountered (and I travel a lot).

Family

10/10

Exceptional

25 Jun 2026

Herman Edwin

Never saw the gift shop open. However, hotel was very nice, staff genuinely caring, clean room, great view of the poolside bar and courtyard, location good, awesome pool, quiet neighborhood, laundry service and local grocery store and lots of good restaurants within 5 minute walk.

Family_with_children

2/10

Poor

27 May 2026

Mustafa

Too
Much noise especially in the late night till almost 3 am.Refrigerator is not functioning good enough and a.c kind of acting by self.hard to find English speaker.

Partner

10/10

Exceptional

25 May 2026

Daniel

Clean rooms, good breakfast.

Partner

2/10

Poor

24 May 2026

jaime

Loved this property have been loyal and written many great reviews over the years . I've noticed since their departure from Hacienda express the decline in quality in upper management and some good workers displaced in the process. I won't get into what I've always liked because it's plenty especially the workers who still know me as Jaime de Chicago !! What I will tell you about is the embarrassment that happened the other day 5/20/2026. After a wonderful long day trip to Isla mujeres exhausted my friends and l couldn't wait to get back after 12 hours of fun to get in our air-conditioned room shower and go get dinner. To my surprise key not working went back downstairs to front desk and thought key simply was deactivated ....and it was !!! No problem it happens..The morning before we spilt a splash of coffee on sheets felt bad let the maid know I apologized having given her in my usal fashion a early tip with more to come she said no problem. Fast forward to deactivated card Gustavo (will always remember his name because of his cold character with 0 empathy)...front desk told me there was a up charge service fee that needed to be tooken care before reactivation will accur...!!! Okay not letting me into my room !!! That was already paid for !!!! Until charge was tooken care of !!!! Basically had me at gun point 👉 holding my room as hostage !!!! Which is my main problem!!!! Not the dam charge ...I'm tired... give me my room ! That I've already paid for !!!🤔😫😫OMG let

10/10

Exceptional

21 May 2026

Laura

The room was spacious and very clean, the water pressure was great and there was plenty of hot water. The breakfast in the morning was above and beyond! To have a gigantic buffet like that included in the low price exceeded our expectations and the service during breakfast was phenomenal. The location downtown was perfect for our needs . The hotel and grounds were a true classic Mexico experience and we would definitely stay again!

Partner

8/10

Excellent

21 May 2026

Matthew

Nice hotel near ADO. It shows a bit of wear and tear. Breakfast is solid but any other meal was not worth noting. English speakers are not in abundance but it worked out fine. A gift shop there was never open the entire week. I was there for dental work so it was fine. I think it would be great as a place to plan day tours rather than as a place just to stay and play.

Self

8/10

Excellent

17 May 2026

roxana

Great place, good service. Location is very good . Only thing the pool could have been better maintained.

Partner

10/10

Exceptional

08 May 2026

Lilly

The buffet breakfast was phenomenal. The staff was super helpful. Our room was cleaned everyday. The beds were on the harder side but still comfortable for me personally.

Partner

10/10

Exceptional

05 May 2026

Lourdes

Un hotel maravilloso
La limpieza, el trato de todo su staff, muy tranquilo y muy bien ubicado.
Volvería sin pensarlo.

Self

10/10

Exceptional

02 May 2026

Norma Arisbeth

Our room was nice it was for 3 ppl and we had 2 bathrooms. The ladies that cleaned our room were top rated compared to other stays I've had on other hotels. The staff treated us great and accommodating. I loved the breakfast and its variety. Fruit was fresh and delicious. I couldn't thank enough the lady that cooked my food. Security was 100 in a good way only bad thing that they wouldn't let our other 2 friends come to our room so we could all get ready together. But that's top Security for you. This hotel is 100% for a family stay no partying 😅. The pool was great and clean. Hotel is in the middle of downtown so if you don't have your own transportation you'll can either Uber or take public transportation like we did. Theres quite a few good restaurants around the area. I would definitely stay there again. My only bad review is for hotels.com who falsely advertised transportation to the airport. Other than that great stay at Adhara Acienda cancun :)

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Alejandro

Great customer service all around. From when you book your stay and when you are on the hotel. Breakfast was amazing and complete. Great premises, clean and well maintained.

Partner

8/10

Excellent

07 Apr 2026

Paul

I didn't use the airport shuttle and the taxi guys at the airport gouged me mercilessly. Use the shuttle and save yourself AU$100 one way. Better still get an Uber and save AU$145 one way. The Hacienda is Spanish quaint. great for families and excellent location.

Self

10/10

Exceptional

31 Mar 2026

Silvia Carolina

Very nice hotel for the price , Good breakfast , very nice Staff , specially the restaurant server Miguel Ramon he gives an amazing service .

Partner

6/10

Pleasant

30 Mar 2026

GB

Had a pleasant stay at Hotel Adhara. The rooms are comfortable. Loved the Chaya drinks.

We did experience a frustrating start with the beach shuttle—contradictory booking instructions led to us being told it was full, despite arriving exactly when told. However, the management was professional and settled the issue by offering us a compromise 11:00 AM transport to the beach.

I appreciate a hotel that listens to feedback and makes things right. Good base for exploring Cancun!

10/10

Exceptional

28 Mar 2026

Natasha

There was 6 of us travelling, two older teens and finding a comfortable room for all of us has always been a struggle. Especially during spring break and where prices are already super inflated!
We stayed in the suite and it completely surpassed our expectations! Lots of room, two bathrooms and a little kitchen area,it was like the older boys had their own apartment within our apartment!
The grounds are clean and the pool area is great!
The area is very safe and walkable with great markets, supermarkets and places to grab food. Just be careful where you step especially in the dark as the sidewalks have lots of holes in them at times.
Also super close to bus station if your planning to do other trips. Staff is helpful, there is free shuttle to the best beach in the hotel zone and the shuttle they can arrange to the airport is reasonable also.
We would definitely stay here again!

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Larry

The breakfast buffet was not included. We looked at it once and werent impressed, so went elsewhere.

6/10

Pleasant

12 Mar 2026

Michel

Very good

Partner

10/10

Exceptional

10 Mar 2026

Jose

Looked good, have time to use it

Partner

10/10

Exceptional

01 Mar 2026

Bernard

All was perfect! The staff were excellent & the property was exceptionally clean! Please pass on my thanks to all your colleagues!

Partner

6/10

Pleasant

27 Feb 2026

Shannon

The room was okay, nice pool area, breakfast could have been better

Friends_and_family Family

8/10

Excellent

21 Feb 2026

Moises

All good

10/10

Exceptional

20 Feb 2026

Katrina

We stayed in the executive suite with a king-sized bed. Everything was spotless, very kind and accomodating staff (they even let us check in an hour early!), breakfast was good. If you're looking for convenience, the area is walkable to the ADO bus station, several parks and shopping centers, and offers a complementary morning shuttle to Playa Lagarto or the Isla Mujeres ferry port. Free coffee and filtered water stations, too.

Partner

10/10

Exceptional

17 Feb 2026

Martin

Location is good, for Cancun. A Michelin star restaurant 20 minutes walk one way and downtown Cancun 10 minutes the other. We didn’t realise until too late that there was a free shuttle bus to the beach (needs to be highlighted better). Therooms were very clean, the staff were very nice. The breakfast was very good. The amenities were good. We had a very nice stay, thank you.

Partner

8/10

Excellent

14 Feb 2026

Nilakantan

Great hotel. Close location close to the centre and still a little away. Excellent breakfast and wonderful staff and service

Leisure Partner

8/10

Excellent

01 Feb 2026

Damian

This is a very good hotel in a good location although the room is in need of renovation - there was a leak in the ceiling just above the entrance / bathroom which I told the staff

Leisure Self

10/10

Exceptional

30 Jan 2026

Esperanza

Staff was very helpful and friendly.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Sevil

Everything was godd, except the air conditioner makes a lot of noise at night, and it continues to run even when turned off.

Leisure Family

10/10

Exceptional

27 Jan 2026

Annah

Front desk was extremely helpful

10/10

Exceptional

27 Jan 2026

Daniel

The staff was great! The breakfast was perfect. Pool was so refreshing and awesome.

Leisure Partner

8/10

Excellent

11 Jan 2026

Paul

Nice hotel

10/10

Exceptional

10 Jan 2026

John

Everything was excellent; clean room, great pool and grounds, friendly staff, great breakfast.

Leisure Family

6/10

Pleasant

29 Dec 2025

Tristin

Pool was cold, beds were very uncomfortable and pillows were hard and tiny.

8/10

Excellent

26 Dec 2025

angela

The room was clean, we had fresh towels, the staff was friendly and helpful. The breakfast buffett was good. It was in a good location, not too far from the spots we needed to go. We went on Christmas Eve and I did not know that everything at the hotel would close by 5 including the restaurant/bar pool service so that sucked. The main reason we stayed there on our last night was to enjoy that service.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

jesus maria

Más de 30 años que vengo a este hotel

Self

10/10

Exceptional

13 Dec 2025

Michel

Very good

Leisure Partner

10/10

Exceptional

01 Dec 2025

miguel eduardo

todo perfecto, siempre escojo este hotel, 100% recomendable, la señora Mary en el comedor es excelente persona

Business

10/10

Exceptional

28 Nov 2025

Elias

Muy buena atención todo esta a la orden gracias excelente

10/10

Exceptional

23 Nov 2025

Frederick

Good breakfast.

10/10

Exceptional

11 Nov 2025

mike

A great option if you're arriving or departing to your next destination via the ado bus as ita very walkable. Hotel was clean and as described. Would atay here agaon.

Leisure Family

8/10

Excellent

02 Nov 2025

Tim

Was a great stay. Close to many restaurants. Pillows a bit firm but room was as expected... staff cleaned room daily. Breakfast buffet was excellent.

Leisure Family

8/10

Excellent

09 Oct 2025

sean

Reception and pool areas are nice. The rooms are comfortable but need a bit of attention and show signs of aging. They are also not sound proof. We could hear someone snoring in the next room at night for example.

Free buffet breakfast is a big bonus and is quite good. Overall, it’s a pretty good hotel without being exceptional. We have stayed here multiple times now mainly because of the price during the low season

Leisure Partner

2/10

Poor

25 Sep 2025

miguel eduardo

La primera habitación que me dieron tenía un tremendo olor a drenaje, para reportarlo tienes que mandar un WhatsApp y esperar que te contesten (no hay comunicación directa a recepción, entonces toma tu maleta, vas a recepción y te asignan otra habitación pero no se puede abrir la puerta, vuelves a bajar a recepción y te dan una llave nueva, vuelvo a subir y tampoco funciona, vuelvo a recepción ?(3era. vez) y me mandan a uno de mantenimiento a quien le demuestro que no funciona, bajamos juntos de nuevo y es cuando me asignan una nueva habitación……. y para todo, no hubo nunca un “disculpe ud”

Business

10/10

Exceptional

21 Sep 2025

Roberto

Staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Roberto

Staff was super kind and helpful.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Roberto

Very nice and clean. All the staff super friendly.

Leisure

8/10

Excellent

30 Aug 2025

joey

Ac in rooms doesnt get cold enough

Leisure Self

8/10

Excellent

21 Aug 2025

Michael

Ideal hotel in Downtown Cancun

The check in process was smooth, for the most part. The staff were friendly and very helpful. The pizza at the pool bar can be improved. The roast beef sandwich was great tasting.
On a personal level, I would have appreciated the breakfast restaurant staff, showing a bit more kindness and consideration to my elderly mother-in-law. She wanted to take a few pastries up to her room but was denied, with the explanation that it was only for the buffet. We had just left another hotel where she was able to take pastries from the restaurant. Apart from that, the hotel was ideal, within walking distance to the Ado bus terminal.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Sebastian

We had clean rooms but the pool was having some kind of mold at the surface of the water and the wall, did not feel clean at all.

Family

10/10

Exceptional

22 Jul 2025

Hema

Hotel location is good. Its 15-20 min walk to the market and downtown. Breakfast options were great and worthy for the price. The staff were very helpful.

Leisure Self

10/10

Exceptional

21 Jul 2025

Yunelys

Espectacular , regresare

10/10

Exceptional

19 Jul 2025

solomon

Nice place.

Our hotel stay was comfortable and enjoyable. The breakfast was excellent, the pool was clean and towels readily available. We wish there was a lobby bar and airport transfers. Otherwise, we enjoyed our stay immensely.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Jesus Miguel

Nice Hotel

8/10

Excellent

12 Jul 2025

Nicanor

It's a nice hotel.

Business Partner

10/10

Exceptional

08 Jul 2025

Jorge A

I like everything of this place

10/10

Exceptional

02 Jul 2025

Nora

Nice hotel

6/10

Pleasant

28 Jun 2025

Bjorn

Everyone loves a swim up bar!

Fairly dated, but adequate. Kindly held our bags for 3 days while we were on Holbox. Well located for local food options

Partner

10/10

Exceptional

24 Jun 2025

Qin

food is good

Leisure Family

10/10

Exceptional

04 Jun 2025

jennifer

We have stayed here several times and have enjoyed it each time. Beds were great, ac worked well, bathrooms were up to date. Our room had a balcony looking at the pool which was amazing. The breakfast showcased fresh and yummy food. I am a very picky eater and my husband eats everything but we were both happily surprised. Mini fridge in the room.

Leisure Partner

8/10

Excellent

03 Jun 2025

Julian

Good

Leisure Self

10/10

Exceptional

24 May 2025

Qi

Located in the central. The atmosphere is a typical resort. Breakfast is good.

Leisure Partner

8/10

Excellent

20 May 2025

Ricardo

Good Hotel for the money!

The staff was exceptionally nice and accommodating. Unfortunately, the room didn’t have a phone to call the front desk, so for each issue or question you’d have to walk down to the reception, very inconvenient. The room had no refrigerator, therefore, if you bought water or something needing refrigeration, you were out of luck. We had to ask for towels, appears the maid service forgot some of them, but they brought them quickly when asked, so again the staff was great at helping with a nice smile and were happy to help. The bar service was nice, the restaurant we tried to have breakfast, although a good selection, we wanted something more local, so decided to go out, the hotel was very close to many rests and cafés, and very good ones. Overall the hotel is great for what you’ve paying but width they had refrigerators in the rooms.

Partner

10/10

Exceptional

09 May 2025

Stevo

Nice food options for dinner. Luis very attentive. Relaxing pool environment. Clean and friendly hotel. Convenient location. TV options limited. Overall, I will return.

Leisure Partner

6/10

Pleasant

07 May 2025

shelley

Pool area was nice. Pool could use some work. Hotel is not working to potential. Gift shop never open & retaurant only served breakfast. They have menu by pool you can order off of & eat in pool area. Bring bug spray unless you want to get eaten. Food is average. Drinks were great along with staff. I came here with sister & received one wash cloth first day then nothing. Beds are like sleeping on the floor. Shuttle pretty useless. For the cost per night i would have been extremely mad if i paid more

Leisure Family

10/10

Exceptional

20 Apr 2025

Oscar

The greatest hotel to estay in Cancun. Extremely clean and all the staff y very helpful and courteous. Shout out for the bellman Mauro, hes recomendations to places to visit and restaurants around the area. Thank for the hospitality. Definitely will be back.

Friends_and_family Friends

10/10

Exceptional

14 Apr 2025

Daniel

Very helpful staff. Safe and clean hotel. Couldn’t take advantage of the happy hour but for what I heard is really good. Bed and pillows a little too soft for my liking but other than that it was a great stay.

Leisure Family

10/10

Exceptional

07 Apr 2025

Valerie Hope

Lovely hotel in a walkable location, close to restaurants and shopping. Will stay again.

Leisure Partner

6/10

Pleasant

15 Mar 2025

Gabriel

uncomfortable beds

Business Family

10/10

Exceptional

13 Mar 2025

Edith

Very beautiful property. Very pleasantly surprised.

Leisure Partner

8/10

Excellent

09 Mar 2025

Diana

Easy check in. Room clean. Good sleep. Breakfast great.

10/10

Exceptional

02 Mar 2025

Edith

So pleasantly surprised by how beautiful the property was.

Leisure Partner

8/10

Excellent

02 Mar 2025

jaime daniel

This hotel's location for me as I have stayed in downtown Cancun a few times now was by far the quietest as its location is on a street a few blocks east of the main thorough fare of what is Tulum . The ADO bus station is a short walk as is many Oxxo stores and a nice and big clean groceries store Soriana. Many restaurants seem to have opened on Nader street which said hotel is located all within walking distance and if you like walking adventuring about you will like the location of the hotel! Hotels been around a bit but staff do good job of cleaning her up. The breakfast was great felt like a mini all inclusive breakfast restaurant at a resort kudos to who ever is in charge because everyone was great especially the table crew I traveled with my cousin and since breakfast was included wedropped couple of bucks each for service and never had to serve ourselves anything since we were made guys the whole week...2 servers worked the pool bar after breakfast and another bonus for us as they were fun and helpful and they made us feel welcomed!! Pool area loungers need upgrading there are 24 and half need help..pool area is very nice for you sun worshippers sun is available from about 9 to 5:30 ish beforethe courtyard is sunless. There is a free shuttle to Mandela beach club which is in the middle of hotel zone you need to sign up at security as it fills fast and get coupon for beach club as you get in at half price and beach club was very nice especially the loungers and restro

Leisure Family

10/10

Exceptional

26 Feb 2025

Mariana

We loved our stay! Staff was friendly and helpful. Room was clean and comfortable. The location was also great. Lot's of good restaurants at a walkable distance and not too far from the beach. It's super close to the Cancun ADO terminal, so it's great if you want to go on day trips to places like Tulum or Playa Del Carmen. A great option if you're on a budget or want to skip the all-inclusive hotel experience.

Leisure Family

10/10

Exceptional

19 Feb 2025

frank

Miguel,the restaurant Captain, has trained his staff to provide the best service possible. All are courteous, attentive,friendly and appear willing to provide possible. The hotel staff in general provided excellent service. I consider this the best hotel downtown.

Business_and_leisure Self

8/10

Excellent

12 Feb 2025

Jose

The breakfast buffet was very complete, but I found the fruit to be green or tasteless. The juices were not natural. The bread was also not tasty, as you normally find in Mexico. But the hotel in general was very nice, and the staff was friendly.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Deanna

Clean, friendly service

Leisure Partner

8/10

Excellent

01 Feb 2025

Richard

The Buffet Breakfast and food at the pool bar was very good. Staff was friendly except the front desk. When I asked to use the phone (there are no phones in the rooms) to call a 1-800 number to our airline. I was told their phones can not call 800 numbers. No help was offered.

10/10

Exceptional

22 Jan 2025

Pedro

Hotel muy cómodo y agradable

Hotel muy bien cuidado. El desayuno abundante, sabroso y variado. La atención excelente.

Partner

8/10

Excellent

21 Jan 2025

Marlan

It was nice, for the money I paid it was ok. The staff was very friendly and helpful. I wouldn't necessary visit there and again.

Leisure Family

10/10

Exceptional

21 Jan 2025

Serafin

Hotel very clean, staff really pleasant.

Leisure Family

10/10

Exceptional

19 Jan 2025

Lynn

We had an overnight stay prior to heading out to Progreso. The hotel was great and so was the staff. Would stay again.

Leisure Partner

10/10

Exceptional

14 Jan 2025

Dalia

Stafe very friendy. the citio Taxi Not Good

Self

6/10

Pleasant

14 Jan 2025

Kemuel

Booked for me and my wife and 2 kids they charged us 1350 so e thought hey not bad next thing you know we get they they claim i only booked for 2 people when i know i did 4 and took a screenshot showed it to the manager, he didnt care i already knew i was going to be scammed once i walked into the place cause seems like all of mexico is a scam any way i ended up having up pay 700 extra for my 2 kids to stay in the same exact room we already staying in, the police scammed us 2 minutes away from the hotel even lol

Leisure Family_with_children

10/10

Exceptional

14 Jan 2025

Douglas James

Beautiful oasis with pool in courtyard.
Quiet, but close enought to emenities.
Staff very considerate and helpful.
Great breakfast!

Leisure Partner

10/10

Exceptional

12 Jan 2025

Karen

Mexico vacation finale

It was a Lovely room overlooking the pool, however we did not have a balcony. I was happy there was a bath tub! What a treat:) the pool was cool but refreshing… there was noise out in the poolside after folks come back from the bar… also above us there was a chair or table being moved often through the night… food was great and the breakfast buffet was impressive!!

Partner

8/10

Excellent

10 Jan 2025

Lena

we stayed here for 2 nights, nice breakfast buffe and pool area. Charming hotel in good central location, nothing fancy, simple but nice and clean. Beds a bit too hard for my taste.

Friends_and_family Family

10/10

Exceptional

07 Jan 2025

Duane

Excellent service

Excelllent service

Partner

10/10

Exceptional

05 Jan 2025

DOUG

This place was pretty awesome. Wonderful staff. Close to a lot of conveniences.

Leisure

10/10

Exceptional

01 Jan 2025

Vanessa Aleli

Property is very quiet despite being in the center of Cancún! Staff is very courteous and friendly

Leisure Family

8/10

Excellent

30 Dec 2024

Nicole

Clean and friendly staff

Leisure Family

8/10

Excellent

28 Dec 2024

Daniel

No mini bar or fridge

Leisure Self

10/10

Exceptional

28 Dec 2024

Peter

Breakfast is exceptional. Internet speed super fast!

Leisure Friends

6/10

Pleasant

22 Dec 2024

Albert

Ok

Business_and_leisure Self

10/10

Exceptional

21 Nov 2024

Gloria Moya

5 star feeling

Business_and_leisure

10/10

Exceptional

21 Nov 2024

Lionel

Excellent stay at the Adhara

Wonderful experience. Friendly and helpful staff, great amenities, excellent breakfast, clean pool. The only thing we didn't love was the music from the pool blasting into our room all day and evening. Perhaps if you want quiet you can request a room that doesn't face the pool

Partner

10/10

Exceptional

16 Nov 2024

Teme

All great.

10/10

Exceptional

11 Nov 2024

DOUGLAS

Easy access to transportacion

Leisure Friends

10/10

Exceptional

10 Nov 2024

Jesus

Nos gusto mucho este hotel, me fascina como se mira. La piscina en medio de todo le da un toque muy bonito. La entrada al hotel y el area de espera son muy cómodas y agradables. La comida muy rica, los desayunos muy ricos tambien. Los omelets fue lo que mas me gusto, te los preparan como tu gustas. El area esta muy limpia y siento que esta bien ubicada, de fácil acceso a varios lugares como a la carretera que te lleva a la zona hotelera o llegar a la plaza las Americas

Leisure Partner