Name: Hotel Santa Maria Cancun
Address: Av La Pez Portillo Y Torcasita Sm63 Mz22 L 11, Cancun, 77513, MX

8/10

Excellent

30 May 2026

sam Souhail

Beautiful tree growing through the hotel.
Friendly staff.

Self

10/10

Exceptional

21 May 2026

alonso

Habitaciones muy lindas y relativamente baratas

Self

2/10

Poor

17 Feb 2026

Jessica Lizzet

I would not recommend this hotel at all.
The bed sheets are rags in pieces, the towels seems like trash, the window of the shower and restroom was broken, allowing people from outside to peek inside, real terrible conditions, I had to get away and book another room as we were not feeling safe no more.
DON’T GO THROUGH THE HELL AND NIGHTMARE WE WENT TROUGH, JUST STAY AWAY FROM THIS PLACE.

8/10

Excellent

27 Jan 2026

DAVID

The place was good & clean there was parking free too , great staff , neighborhood so/so great mexican restaurant across the street

Leisure Self

8/10

Excellent

20 Jul 2025

Erwin

Very helpful staff

10/10

Exceptional

09 Jul 2025

Kody

Very gracious staff

10/10

Exceptional

29 Mar 2025

Julio

The hotel was good. But the room we got was located in the front and noise was very bad. Get a rear room.

Partner

8/10

Excellent

07 Jan 2025

Tram

Emplacement bien situé, restaurants locaux.

Leisure Family

6/10

Pleasant

10 Nov 2024

Mike

No hot water..no pool

2/10

Poor

28 Oct 2024

Salvador

Place smelled bad as soon as you walked in. The door of our room was open. Overpriced for not having hot water, no fridge, limited towels (2)
Room very hot. Sheets feel like toilet paper. They also don’t have an elevator or you get the 3rd floor you have to carry everything up and down the stairs.
Service was very poor. Do not recommend. Waste of money

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2024

Nathalie

El personal es amable. La habitación sencilla pero limpia. El hotel es muy bonito. Te regalan café en la mañana.

Leisure Self

2/10

Poor

27 Oct 2024

Andrea L

There was no hot water and I went to report it and they only told me to leave the faucet open until hot water came out (hot water never came out).

Family

10/10

Exceptional

16 Jun 2024

Kevin

Clean, ac works great, friendly staff.

Business Self

10/10

Exceptional

06 Feb 2024

Konstantin

Good value, very clean and safe! close to market 23 where there is plenty of food options. several supermarkets within 15 min walk. Only a bit of noise can be heard from traffic on the street.

Business_and_leisure

10/10

Exceptional

22 Oct 2023

Konstantin

Very clean hotel, short distance to a food market, good Wi-Fi. A nice cheap restaurant right across the street after 6pm.

Business Self

8/10

Excellent

22 Oct 2023

irfan

Good price and theres close market to shop 👍

Leisure Friends

4/10

Poor

22 Oct 2023

mike

I reserv for one person a ine room with queen bed , having refrigerator with microwave as it was shoing on the picture...instead they give me a larger room with two twin bed with no refrigerator and no microwave...my explanation and request was neglected..my request to see or talk to manager hed no respond...they asked me if i want have what i reserved, i should pay 150 pesos extra...that is radicollous!!!

Leisure Self

2/10

Poor

30 Sep 2023

DEEPAK

Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people.
English speaking tourist treated like trash.
After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood.
The hotel is far from Bus terminal which is the tourist area in downtown.
Hotel was mostly empty in my 7 day stay.

Leisure Self

4/10

Poor

14 Aug 2023

Erika Villa

Area was bad. No elevator. No phone in the rooms. Staff rude and wouldn’t even acknowledge us.

Leisure Family

10/10

Exceptional

16 Jul 2022

Juan Carlos

Buen hotel, tiene estacionamiento, microondas, y refrigerador, una muy buena ubicación, dice todo para tomar el transporte público, y tiendas de conveniencia, lugares para comer, y farmacias, e incluso lavanderías tan cerca que se puede ir caminando, además cuenta con un pequeño balcón para disfrutar la vista, y el área no es ruidosa en la noche, se puede descansar muy bien.
El internet a veces iba un poco lento, no permiten consumir bebidas alcohólicas, y a veces la luz se baja por un segundo.
No se

Leisure Partner

4/10

Poor

11 Jul 2022

Nazario Figueroa

When I requested the room I reserved upon arrival I was told they didn’t have my room available and I arrived during my check in window. It was upsetting because I got two separate rooms for me and my daughter the 1st night and she was afraid so she ended up sleeping in my room. I went back to customer service the next day to request my reservation again for two beds in one room. Everything was inconvenient. Definitely do not recommend.

Leisure Family

6/10

Pleasant

14 May 2022

Michael

Adequate Hotel in a Bad Location.

The hotel is situated on a busy main road with few bars and restaurants nearby although there are convenience stores and a McDonalds about 10 minutes walk away. I booked a Superior Room, but there was no wardrobe/closet to hang my clothes, or a safe. The shower provided hot water when required. The A/C worked well and the bed was comfortable. The wi-fi in the room worked well. My room door lock was key operated and the lock did not look or feel robust. The receptionists were very pleasant and helpful, making phone calls for me and hailing taxis. Smoking is allowed on the balcony to the front of the hotel, but no ashtrays are provided and rubbish e.g. pizza boxes, plastic cups is allowed to collect there. There is no hotel bar or restaurant. The nearest place to eat is a taco restaurant directly opposite. Take the R-1 bus to the Hotel Zone. The bus stop is about a 10-15 minute walk away. The area surrounding the hotel is not safe after midnight and it's best to be in your room by then. For the price, it was more adequate, but due to few shops and restaurants nearby, I checked out after night 3 of my 7 night reservation.

Self

8/10

Excellent

16 Apr 2022

Devyn

This is an incredible place to stay for a great rate. They don't speak English very well at all, so be prepared with Google Translate or be able to speak Spanish. The room was fine - clean, comfortable, safe. I couldn't turn off the TV because I couldn't get the button to work.

The area isn't bad - it's just a bit of a hike from most things. There are great little places around to eat, including the little food place at the end of the block. The laundromat next door has free coffee and it's convenient if you want to clean your stuff.

The downsides: the people who stayed there - there was some sort of couple that were in a rocky point in their relationship and apparently one locked the other in the room. There was subsequent screaming for a good 20 minutes at 1am before it was addressed. The next day, they got into a physical fight and I'm unsure if the person who stayed was asked to leave or not, but it was unsettling at very least. There are no coffee pots in the rooms. I realize that this is probably an expense they can't necessarily spare, but there are also no places for coffee or breakfast nearby, so BRING YOUR STUFF TO MAKE COFFEE IF YOU NEED IT LIKE I DO including an electric kettle and some sort of french press or cone drip thing to go on top of a coffee cup or something.

Leisure Self

4/10

Poor

15 Feb 2022

Mateusz

The hotel offered a clean room that was appropriate for the paid price. The location was quite convenient, relatively close to the major bus station and beaches. However, the hotel staff thought (by mistake) that we want to do early check out and they removed our belongings from our room before the last night of our stay. On the next day (the check-out day) they returned our things but not all of them - some were missing and they were not able to locate them. Even if we did request early check out (which we - again - did not), nobody should remove our stuff from our room BEFORE the last night which we paid for. This is unacceptable, so I thought I will warn you so you double check with the hotel staff before they remove your things regardless of your check out time. You pay for 4 nights - you should have your belongings available to you for 4 nights. To me it’s clear, but apparently it’s not so obvious to some hotel staff.

Leisure Family

6/10

Pleasant

03 Feb 2022

monique

We did not have hot water for a few days. the wifi was consistent and reliable.

The staff was friendly and the property was clean.We used the app yelp to find great restaurants.

Business Family_with_children

10/10

Exceptional

23 Nov 2021

Carlos

For the price, is clean, decent property. Bathroom was nice, AC good etc

Leisure Partner

8/10

Excellent

21 Oct 2021

Kelly

Nice place , a little bit distant from the bus terminal, but still works.

Leisure Partner

10/10

Exceptional

17 Oct 2021

Leah

secure parking
Nice big clean room

Leisure Partner

4/10

Poor

02 Oct 2021

Bobbie

SCAM Read the fine print. Hotel only accepts checkin between 3-6pm!!! They NEVER answer their phone. Even Expedia couldn’t reach them to request a checkin at 7pm. Left us scrambling to find other lodging at the last minute. Refused to give refund.

Also location is in an unsafe (hi crime) part of town warning given by taxi driver. That’s probably why no checkin after 6:00 pm. DO NOT RECOMMEND!

Leisure Self

10/10

Exceptional

17 Aug 2021

Verified traveler

What a perfect place to stay. For someone on a tight budget, it turned out to be exactly the place I needed! With a good sized shower, good sized fridge, a microwave, a table, TV and AC, beyond grocery shopping (a sorianas is just a ten min walk away) you do not need to leave the hotel should you not want to. Staff were incredibly friendly and helpful. The inside of the hotel is beautiful, and safe. Cleaners come by every day and are lovely, and i felt thoroughly safe in my room. No tourist attraction is too far by cab, which the hotel can call for you, and if not there is a bus service which is great to get familiar with. You can have food delivered directly to the hotel or visit a number of both local and chain restaurants within walking distance. I loved my stay, and will be sure to return in the future.

Leisure Self

6/10

Pleasant

24 Jun 2021

Verified traveler

I enjoyed my stay here, although

6/10

Pleasant

14 May 2021

Verified traveler

Meh

Hotel was grand but when two of us arrived to check in, there was additional charge. Not extortionate or anything but kinda of annoying that the place ended up costing more than 50% more than what the room only rate for 1 (which should just be the room only rate) was.

Self

10/10

Exceptional

11 May 2021

Verified traveler

Awesome

Business Family

8/10

Excellent

10 Jan 2021

Sterling

Sweet & Cheap!

My business trip was extended and I needed an inexpensive hotel. Surprisingly, the room was clean , comfortable and cozy. The neighborhood is a little run down , but the is a wonderful little restaurant called Victoria’s near a church about 3 blocks away that I highly recommend! The hotel has many rooms and Uber services the location. The hot water takes some time to warm, but for the price it was very accommodating!

Business

6/10

Pleasant

09 Aug 2020

lennart

Cheap basic hotel

Basic Mexican hotel with secured parking in a workman's class neighborhood. Slightly worn rooms need paint and fresh up but good nightly price

Partner

4/10

Poor

13 Jan 2020

Alexander

WARNING! Stay at your own (Health) Risk

I was not at all pleased. I expected to stay in a discounted Hotel, ok, you clearly can not expect a 5 Star property, but what I stayed in last night was absolutely not acceptable. The Linens, blankets, pillows were all dirty, as was the bathroom. When I asked for clean linens, I was told that none would be available until 7 am. In order to not feel totally grossed out, I stayed dressed and used a towel I brought with me to cover the pillow. NEVER AGAIN, will I stay in this dump, and I have stayed at many properties in Cancun.

2/10

Poor

06 Jan 2020

KK

Before you book this place, please be careful. I booked this place and within mins I requested to cancel, but it was denied. Check the neighborhood before you book

Leisure Friends

2/10

Poor

02 Jan 2020

Verified traveler

Didn’t have a good experience at this place
It’s was run down very old , dirty linen and satined towels .
Didn’t have a remote to adjust the AC
Bad beds
I don’t recommend this place

Friends_and_family Family

4/10

Poor

28 Dec 2019

jessy

the light in the corridor is too bright at night and affects sleep

Leisure Family

6/10

Pleasant

18 Dec 2019

TM

We have been in this hotel 5 times. The past experiences were always great. But not this time. Mainly to the receptionist who has taken over the front desk operatation. I took a shower (no hot water) and afterwards we couldn't turn the shower off. Reported it to the receptionist and asked if she can get someone to fix it. She said no. My husband tried to fix the problem w/the tools the receptionist gave him, but couldn't fix it. We asked for a new room which we got. There were a few encounters with the receptionist which am not going to write here now. But her attitude, inflexibility, and lack of customer service skills made us decide that we will never use this hotel again. Other staff at the hotel were great. And the breakfast cook made excellent breakfast and coffee. And served the breakfast with a big warm smile.

Leisure Partner

8/10

Excellent

07 Oct 2019

Verified traveler

I had stayed at this hotel three times; for my purposes it was fine. The staff was friendly, it was clean; I felt it was overall a positive stay.

Business_and_leisure Self

4/10

Poor

27 Jul 2019

daniel

Find another hotel, not this one.

Hotel is in a horrible neighborhood. Very small rooms. Air conditioning is bad, beds were hard and uncomfortable. Not very clean, not enough outlets. Just overall not worth the money.

Family

10/10

Exceptional

06 Apr 2019

Verified traveler

I liked the friendliness and the location. It was perfect for a simple guy like me visiting his girlfriend in downtown cancun.

Leisure Self

10/10

Exceptional

15 Feb 2019

Verified traveler

Feel like home
Cosy and quiet
Well located
Easy access
Architecture original
Spoke with the ownet

Leisure

2/10

Poor

25 Nov 2018

Shirley

It was a horrible experience. The staff is very rude didn’t even bother to acknowledge us when we walked in we walked into our room saw to roaches in the room the beds are very old it’s very loud kids running around and people being loud till 3 AM my kids were terrified to fall asleep due to the roaches and the environment

Friends_and_family Family

8/10

Excellent

18 Nov 2018

Steve

Staff very helpful and hotel design very good, Rooms had no wardrobes or drawers to put your clothes. We were there for a week. No restaurants within walking distant as we had no car.

Leisure Family

8/10

Excellent

05 Oct 2018

Verified traveler

Staff is very nice and friendly. Stayed there a week

8/10

Excellent

21 Jul 2018

Clemmie

Nice Hotel.

Nice hotel closer to the bus station & the super market. We really enjoy It!

10/10

Exceptional

11 Jun 2018

Verified traveler

Very nice and center located in dowtown cancun. Staff is nice and cover all basic needs.

6/10

Pleasant

18 May 2018

Verified traveler

Nice hotel in down town nice staff

6/10

Pleasant

05 Feb 2018

Alan

Run down but friendly people work there.

When I first got to my room I was almost in shock. It looked dirty, it was dirty some things didn’t work and some things like the bathroom was actually nice. If you like really hard mattresses this place is for you. When I woke up one morning I could not feel my arm at all. I asked for a second room to try and they were very willing to let me do that, the mattress was better. Overall this place did not make me feel that comfortable. I stayed for three nights and the more I stayed there the more comfortable I was. Then I moved to a different hotel for just a little bit more Money not much and the difference was night and day. So I think you can find a really nice hotel for the same money. Good luck though.

4/10

Poor

12 Jan 2018

Verified traveler

Good staff but not so clean (e.g. stained sheets), a bit noisy and tepid water. Good breakfast.

Partner

4/10

Poor

07 Jan 2018

Franco

Hotel close to downtown area-quite noise

Hotel close downtown area, I saw the rating and did not do a good study about. Before I leave, I could not find the exact address from website, google and even asked a airport shuttle. need zoom in from Google map and call the hotel to get about address. Check-in was good and hotel reception was good English. The facility is 2 star max. It can be noise even at 2 AM if your room is near street side, some people played loud music even at night.

8/10

Excellent

04 Jan 2018

Verified traveler

Room was clean and hotel staff are very nice and friendly.

6/10

Pleasant

08 Oct 2017

MartinB

Basic hotel in Mexican town center

Basic hotel in the town center. The surroundings are not appealing in any way, just leave and go to the tourist area. The room is really basic, despite claim of 3 1/2 stars, it is really type of Motel 6.(Motel 6 has better bathrooms though).

2/10

Poor

28 Aug 2017

Henry

Worst place!

I never been in a place like this - I took the lose and walked away - Expedia should not have this as part of what it offers - shame on this. dirty, broken mirrors - overall pretty bad.

6/10

Pleasant

30 Jun 2017

nicole

Nice hotel but I'll far from somethings

Nice hotel, the staff there are nice ,but where the hotel is it's little far from somethings you would need to get a taxi if you plan on going places. But overall very nice hotel the staff there are super nice, very clean hotel / rooms.

6/10

Pleasant

28 Jun 2017

Alejandro

Could be way better!!!

If only they would make the necessary repairs to keep hotel in good working condition this would be the nicest Hotel for the price. Doors Do Not work properly, Shower Heads and Curtain need replacing, some shower heads did not work at all, Mattresses are way to hard (if you have back issues like I did), linen looks old and dirty, need to do a better job hiding cables and updates to the room, all closet doors were broken. The Night Staff was courteous and always went out their way to fix any problem All you have to do is talk with them, if it wasn't for them I would have gone to a different Hotel the second night there because of all the issues I encounter on my first 3 hrs of stay.

6/10

Pleasant

01 Jun 2017

Verified traveler

Staff was great and friendly but it's to far away

Staff was great but the place is to far from everything and the neighborhood was a bad place.

6/10

Pleasant

11 May 2017

Joe

Disappointed

Was just ok probably will not stay there again

Partner

10/10

Exceptional

27 Apr 2017

edmond

the heart of the city. very friendly locals.

had a great time there. but it does help to know passable Spanish. the hotel staff spoke good English and was real helpful.

4/10

Poor

23 Apr 2017

Arthur

not a 3 star

Nice employees but definitely not a 3star hotel as Expedia has them rated. More like a 1 or 1 1/2 star. I travel a lot through Expedia but I am considering using another travel website because credibility is definitely something Expedia lacks. I booked one hotel and one all inclusive hotel along with a vehicle and I have to say that the hotels were more like 1 star hotels and definitely not 3 like Expedia shows on their website. Very disappointed in the hotels and also the rental car insurance that did nothing for me except just steal money from my pocket. Very disappointed in Expedia.

2/10

Poor

23 Apr 2017

Verified traveler

Worst experience ever

Its not even motel :(

Partner

8/10

Excellent

18 Apr 2017

Daniel

Very good value for money

+ very nice breakfast
+ spacious rooms with AC and fan
+ good location in downtown close to the ADO and local buses
+ rooms and bathroom in good condition

- very limited parking space
- not all the rooms have microwave
- no temperature control for AC
- bathroom in my second room wasn't cleaned after the previous tenant
- be aware that hotel makes extra money by providing the price in USD and than converting it during payment in MXN using their own exchange rate

4/10

Poor

09 Apr 2017

Samantha

Interesting Hotel

This was an interesting experience. The lobby area is unique and pretty, but the location of the hotel is disappointing. It It was hard to find the hotel at first, and when we did we realized we were a few steps away from the hood (bad area of town). The room wasn't that great. It looked like it hadn't been thoroughly cleaned in awhile and the air-conditioning didn't work well. It was obvious not to drink the water there since it came out a bit brown from the shower which never seemed to get hot. The door locked, but you could push on it and still see into the room. The beds looked good, but they were very hard. Some positives were the staff and breakfast. The breakfast was phenomenal! They always had an interesting bread, some eggs, and beans with chips. Also, the woman who works at the front desk is very friendly and is willing to help you out with anything she can. She will bend over backwards to make your experience as great as she can!

8/10

Excellent

17 Mar 2017

giovanna

Very clean and very friendly rooms are spacious enough for a small family to sleep in

4/10

Poor

15 Mar 2017

jizzelle

READ IF YOU WANT A FULL HONEST EXPERIENCE

First off, the hotel was a very reasonable price. When we arrived there the view was very appealing with the tree and the vines giving the hotel a great look. Upon our arrival, the staff was very friendly. There is no elevator so you will have to take the stairs. The rooms were a decent size with acceptation size beds. They made little swines out of the towels to give a welcoming atmosphere. As we looked around there room, it came with just a refrigerator. There was no microwave or stove in the rooms. As we walked around the room we noticed mud on the floor in front of the shower and toilet. The floors looked as though they could have been cleaned better then what they were. We arrived here Thursday and left Sunday, there was absolutely NO HOT WATER!!!! When we complained to the woman who works on the night shift, AND the man who works in the morning they kept making up excuses saying that they will turn on the hot water or they \"just turned off the hot water 10 minutes ago\". The water did not even reach to Luke warm water!!!! The water at the beach was warmer then the dam water that was at the hotel (NO JOKE)!!!!

8/10

Excellent

07 Mar 2017

Don

Don's Dogtown stay

Great hotel for a budget, the front desk staff is very helpful, and the housekeeping staff does a very good job as well. There is a breakfast that is included in the room price.

8/10

Excellent

15 Feb 2017

Sydni

Good place to stay in the downtown area

If you want a real Mexico experience in Cancun then this place is for you. Otherwise, stay in the hotel zone to go to \"Mexico\" without leaving the US.

This hotel is close to local shopping and great \"hole in the wall\" eating places. Walking distance to the ADO bus station and main Tulum Avenue where you can catch a local bus to the beach. Room was clean and had a refrigerator and microwave.

The included breakfast is far better than the continental breakfast of cold cereal and bagels you get at other places. Here it's fresh scrambled eggs with peppers or ham, fresh made salsa, and chips with black bean dip. Breakfast was so good and filling, I wasn't hungry for lunch.

My only complaint was low water pressure in the shower. (and bring your own washcloth and hair dryer)

4/10

Poor

07 Feb 2017

Verified traveler

why are they called Dogtown Suites?

Because there are two guard dogs nearby who barked all night, echoing down the courtyard of the hotel. They were so loud it seemed they were right outside our window.

2/10

Poor

07 Feb 2017

BSMO

Scary!

Hotel in downtown was not safe for travelers. Stool flooded and no hot water. Doors were not safely secured. Taxi driver told us \"we would be ok for one night...\"

Wouldn't trust Expedia review again.

6/10

Pleasant

06 Feb 2017

Patricia

Good hotel for families and for the price

Ok, so this hotel is not the Marriott but it's also not trying to be. If you're a traveler like my family and I and you're trying to immerse in the culture and shop and eat the same food the locals eat, then I would suggest you give this place a try. We have stayed at all different kind of hotels and resorts and I'll tell you this hotel it's great for the price. It's cheap compared to others in the same area, it's in a great location (Centro), very close Mercado 23 and Ferry to Isla Mujeres and to pretty much everything and easily accessible to bus and taxis. All you gotta do is step outside the hotel and wave and someone will stop. Well, that's what we did anyway. Aside from the location and as it's the case in every hotel, I'll give you my own personal tips about what we liked and didn't like about the hotel. Although to be honest there wasn't much we didn't like as this place turned out to be great for us.

The fact that this is a hotel that accepts dogs, escaped me for some reason. The fact is this hotel is \"dog/pet friendly\". This is great for pet owners but for me, I happen to be allergic to pet hair so when I found out that my husband had already booked us to this hotel, I was a little worried. I guess the name didn't tip us off since here it's mostly known as Hotel Santa Maria, never really found out why the hotel has two names but I have to say, we ended up staying 7 nights here and didn't need to go see a doctor. Props to the staff for cleanliness!!

So here's a li

2/10

Poor

01 Feb 2017

gee

Everything sucked !

No hot water poor customer service wanted us to pay more when the room hot water didn't work.
Breakfast was so old stale and awful. We never ventured back after the first day

4/10

Poor

28 Jan 2017

Nataliya

There is no security at all. Hotel is not upgraded for 20 years or more.
I would never stay in this hotel in the future.

Partner

10/10

Exceptional

16 Jan 2017

Edith

Clean and spacious

Just needed somewhere cheap to stay the night before our excursion the next day. We were pleasantly surprised by how nice it was here considering it looked like it was away from the main shopping area. ATM was right next door and night markets, supermarket and restaurants were super cheap

Family

6/10

Pleasant

11 Dec 2016

8 weeks in Mexi

Decent hotel for a bargain price

Booked as a mystery hotel which was a horendous disappointment because I was searching for a 3 star or better with a pool. Expedia said it was a well known franchised hotel rated at 3.5 stars. I assumed it had a pool because of my search. This is a 2 star hotel in a non tourist area of Cancun. No pool, coffee maker on a busy street with lots of small shops that cater to the locals. The people and staff are really friendly and there was a breakfast included. Easy to travel from and to by the numerous buses which are fun and cheap to ride. Great for single travellers or those that know what to expect from low priced hotels.

10/10

Exceptional

24 Oct 2016

Robert J

Cancun Stay

Not your upscale beach resort but in central Cancun. Very pleased with our stay, the staff are very friendly and supportive with a fabulous breakfast and quality maid service. Two great quality small restaurants within walking distance. Free covered parking was appreciated.

6/10

Pleasant

02 Sep 2016

Jaroslav

not luxury but cheap and good hotel for traveling

I have quite good experience with this cheap and clean hotel.There is no luxury but price and service are good for people which are not looking for all inclusive vacation in a golden cage.

2/10

Poor

29 Aug 2016

Alannah

WORST HOTEL IVE EVER BEEN TO DO NOT STAY HERE

I don't even know where to begin, this place is a dump. The rooms do not look like the pictures, hotel staff is rude, our toilet flooded because hotel staff would not fix it properly and ruined our luggage. We were then moved to a room with broken AC. Continental breakfast gave me food poisoning, just disgusting. Plus it's in the sketchiest party of town, I went with my girlfriend and her boyfriend, if we hadn't been with a man we probably wouldn't have been able to go out ANYWHERE. just embarrassed with the service, please save your money, go to the Hotel Zone, you won't regret it

6/10

Pleasant

17 Aug 2016

Eboz

dirty and hard beds, but cheap and convenient.

got this on one of those blind deals - they said it'd be comparable to a radisson, and no - definitely NOT a 3.5 star hotel. its in a busy downtown area with flea market style shops and a bus stop nearby. not the safest feeling neighborhood. The staff was friendly, but the room was just not comfortable- dirty stained sheets, rock-hard mattress, moldy bathroom, questionable shower. if you want a really cheap place, its ok. but i'd spend another $20 for a nicer place in a better location.

2/10

Poor

08 Aug 2016

Cindy

Do not book!

This hotel is by far the worst. Expedia does not describe the hotel appropriately. When we got there the place was horrible. The air conditioner did not work, the room was dirty, and the area is scary. The location is really far from the activities that tourist typically do (about and hour and a half) from the parks. The hotel staff was rude, and they did nothing to help. We ended up leaving that same night we checked in.

8/10

Excellent

07 Jul 2016

Verified traveler

Hotel location

Good and price ,,,

Family

8/10

Excellent

03 Jun 2016

Meeche

Great Hotel for the Price

I was there for business and this place was great. It is conveniently located to downtown Cancun and only a quick ride to the beach. The rooms are comfortable that include a refrigerator, microwave and flat screen TV. The price also includes a freshly cooked breakfast.

The only negative was some young children staying there that would scream and cry in the afternoon.

8/10

Excellent

01 Jun 2016

Mike

Great stay and great price. Would stay again.

8/10

Excellent

07 May 2016

Suzy

Hotel in downtown Cancún

Honestly this hotel gave us top of the line customer service. It's not going to be a 5 star hotel because you get what you pay for and it was VERY economical to stay at. Stay at this hotel if you are planning on being out the majority of your stay like I did. They do give out a free breakfast every morning which includes coffee or juice, a piece of bread (pan dulce), and some eggs if you'd like. The staff was so friendly and they went out of their way to make our stay very comforting which scored huge points with us. would recommend. Also it's not very far from the Hotel Zone and only a 15 minute walk to the ADO station.

6/10

Pleasant

06 May 2016

Verified traveler

downtown hotel convenient to bus routes n station

hotel staff friendly and spoke english. very helpful with tourist info as buses and places to visit. the daily breaksfast was good and filling. it was an egg breakfast cooked to your liking. easy to catch a bus to go to the ferry for isla mujeres and go to the bus station to get a bus for playa del carmen. we liked the area. close by is a great low cost restaurant called loncheria 3 reyes in one of the side alley on the street of the hotel. bring own face cloths for this hotel. they only supply bath towels. dont know why they do this. price is reasonable compared to the hotel zone. this hotel could use upgrading but, it is reasonably priced. if you are not price sensitive then go to the hotel zone.

6/10

Pleasant

18 Apr 2016

Carlos

Not good at all.

staff not friendly, the location is not good far away for all, the A/C not working and only use the fan on the room.

For that price can you find a better hotel in the centre if you book on time.

6/10

Pleasant

04 Apr 2016

Verified traveler

People were friendly but need improvement,towels looked dirty,pillows were terrible,AC was good,it was clean overall,

Partner

4/10

Poor

29 Mar 2016

Jay

Not 3.5* Hotel

We had a room couldn't sleep very noisy outside, everything was mess, broken mirror, broken wardrobe. The hotel was in main road. Nowhere near any * for this hotel. Bathroom outdated. Then they changed our room other side little bit better less noise. Breakfast was good. Location not bad but bad neighbourhood. It was not what you get shown on photo.

2/10

Poor

24 Mar 2016

Verified traveler

Not top shelf

I knew when I booked this hotel it would not be top shelf but I only needed a place to sleep before returning to the US the following morning. However, I wasn't prepared for the parking arrangement. Cars pulled into a parking area beneath the rooms that was not secured. This area was open directly onto the street with direct access to the hotel rooms! The room itself smelled so badly of mildew I was at a loss as to what to do. There was black mold in the shower and inexplicably a granite counter with another small sink in the bedroom! Won't make that mistake again.

4/10

Poor

06 Mar 2016

A

Great staff/worst hotel ever - almost left

This hotel is very old and it shows. I felt like i was a fugitive and had been hiding from the us government while staying there. The amenities are sub-par at best. Don't go for the low price or high ratings. Pay a couple of extra bucks and stay somewhere in the hotel zone.

8/10

Excellent

04 Mar 2016

Renee

Nice hotel

This is now called Hotel Santa Maria. Staff was friendly, rooms cleaned every day, breakfast cooked to order, with coffee, rolls and fruit. Hotel desk manned 24 hours. Always felt safe and comfortable.

When you arrive at Cancun Airport, exit the main terminal, go past the expensive taxis, out and to the right you will find the ADO bus. 68 pesos to take this bus to El Centro Cancun, then take a taxi, about 25-30 pesos to hotel.

Two blocks south of the hotel is a laundry that will wash fold and deliver your clothes for you--super cheap! We got two loads done for 70 pesos.

10/10

Exceptional

28 Feb 2016

Greg and Debbie

Our 30th Wedding Anniversary Celebration

We were pleased to find that Dogtown Suites was small, and had a comfortable, homey atmosphere. The staff are wonderful--all very kind, friendly, and extremely helpful! Front desk staff speak good English. Our room was cleaned every day. We ate a delicious Mexican breakfast each morning--fresh squeezed orange juice an added bonus--in the beautifully stone-paved courtyard. Hanging plants add to the ambiance. In the heart of the city, so lots of traffic noise, but to be expected. TV programming in Spanish--a great way to learn the language, however, it would be helpful to have English subtitles. We were glad we had our English-Spanish dictionary.

6/10

Pleasant

27 Feb 2016

Verified traveler

Uncomfortable beds, clean & very local area

Room was very clean, pretty hotel, but too far into downtown Cancun, was very confusing to try and find/catch the R1 bus, we felt uncomfortable in the very local area, unless you are Spanish speaking or comfortable in local vs touristic areas, as well as know the bus route/stations I do not recommend.

8/10

Excellent

25 Feb 2016

sharyn

economical hotel

Wonderful hotel in old town. Far from beaches but interesting neighbourhood. Great value

Partner

6/10

Pleasant

17 Feb 2016

Heekun

Great inexpensive decent hotel and good breakfast!

We wanted to spend our precious money on going places and activities so we went for this hotel. It was inexpensive, decent and you will get more than the same money gets you in the States. They make you a simple Mexican egg breakfast that is very nice. Bread isn't bad either.

If you are looking for a \"HOTEL EXPERIENCE\" with beach fronts, pools and all the fancy stuff that you can do in the hotel, you should spend a couple of hundred dollars on hotels in the \"HOTEL ZONE\", but if you're in Cancun and want to spend your dollars on activities, this hotel is the perfect solution!

La Parrilla Mexican Grill (excellent!!!) is about 12~13 minute walk from the hotel and all the flea markets are close by. If you are comfortable walking around and want to experience Cancun, Mexico as it is, rather than just sticking to the SAFTY of western hotels, you will be able to do exactly that.

Family

8/10

Excellent

06 Feb 2016

Shannon

Best Deal in Cancun!

This is a little gem hidden away in the downtown of Cancun. It isn't very far from the ADO station but we took a taxi anyway. We were able to walk to a lot after that.
The room was simple but very clean and fun. We had a painting of Jimmi Hendrix on the wall which gave my husband a kick. Marble in the bathroom and it was nice to have hot water in the sink and shower. A good size fridge was a plus. We were in the back so it was pretty quiet. I loved the courtyard between all the rooms and that each room came out onto the outdoor hallways with vines growing. There is even a tree growing up in the middle of the courtyard. It all creates a feeling of being in a tropical place.
The staff were amazing, especially the young man on the front desk. He was very friendly and helpful. His English is excellent but encouraged us to say a few words in Spanish in a friendly way.
Breakfast was incredible - eggs, beans, salsa, a tortilla rolled over potato along with all kinds of breads and pastries, coffee - and the most wonderful fresh-squeezed orange juice.
I couldn't believe we could find a place like this for such a price. It isn't as up-to-date as a NA chain hotel, but has way more charm and character. We wish we had stayed longer!

8/10

Excellent

02 Feb 2016

Verified traveler

Great breakfast, friendly helpful staff, good value interesting hotel.

6/10

Pleasant

25 Jan 2016

carol

Ok hotel in downtown

It's an ok hotel, they say it's a continental breakfast included and its not. Only thing they serve is bread. Nothing else. The rooms are ok but I do have to say that the rooms needed specifically the bathroom had a weird smell and wasn't cleaned as good as it should be. But the hotel does have its own charm, and the staff are super nice.

8/10

Excellent

21 Jan 2016

Michelle

Clean hotel with good staff in heart of city

The staff was friendly and helpful. Rooms were basic and clean where it counts (beds, bathrooms). Fresh squeezed orange juice and local pastries for free continental breakfast was great.
Right in the middle of town and on a busy main street so be prepared for traffic noise. We turned on the fan and the outside world disappeared. If you want to stay in the city in the middle of the bustle and culture, this is a good option.
Easy to get to, walking distance to the main bus station, walking distance to grocery stores. Great local restaurant right across the road.
There is a communal kitchen that we could use. Had bottled water available for free that we could fill up our water bottles with, that was a HUGE blessing.
TV in room with basic local cable.
Good, basic, decent. Felt more like a hostel will all private rooms and private attached bathrooms than a \"hotel\" as many think of a hotel in Cancun as being like the \"Hotel Zone\" (we hate the Hotel Zone), this is NOT like the \"Hotel Zone\" hotels, thankfully.
No bugs or roaches! Can't say that everywhere in Mexico.