CB
Continental Breakfast
This meal plan may be available depending on the selected room/rate.
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Mex Hoteles
Cancun (and vicinity) · Mexico
Avenida Carlos J Nader, Lote 28, Smz 05, Mz 11View location
8.0/10Excellent574 Reviews
Cleanliness8.4/10 8.4
Service8.4/10 8.4
Comfort8.2/10 8.2
Condition7.8/10 7.8
Amenities7.8/10 7.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mex Hoteles
Mex Hoteles is located on one of the most popular thoroughfares in the city. It is only 20 minutes from the Cancún International Airport and a few blocks away from the bus station and government offices.
It is also just five minutes from the main Hotel District and public beaches and 20 minutes from the Cancún International Convention Center.
The hotel is surrounded by restaurants, boutiques, and bars, and is just a short distance from top tourist attractions like Puerto Cancún and Puerto Juárez, where guests can take a ferry to visit Isla Mujeres and Isla Blanca.
Our hotel has 110 rooms, a business center, a restaurant, Sky bar, fitness center, swimming pool, an event room that holds up to 100 people, and 4 meeting rooms. The new anti-smoking law prohibits smoking in any of the areas in our hotel.
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Keep this in mind as financial penalties or eviction from the hotel may apply.
With a stay at Mex Hoteles, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Ultramar Ferry Puerto Juárez. This hotel is 8.7 mi (13.9 km) from La Isla Shopping Mall and 10.2 mi (16.4 km) from North Beach.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Featured amenities include a 24-hour business center, express check-in, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 8:00 AM to 10:00 PM.
- No pets and no service animals are allowed at this property.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
- Rollaway bed fee: USD 25 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Benito Juarez Municipal Building
0.8 km / 0.5 mi
Mercado 23
0.8 km / 0.5 mi
Las Palapas Park
0.9 km / 0.5 mi
Xbalamqué Theater
1.1 km / 0.7 mi
Mercado 28
1.6 km / 1 mi
Puerto Cancun Golf Course
1.6 km / 1 mi
Plaza 28
2 km / 1.2 mi
Puerto Cancun Marina Town Center
2 km / 1.3 mi
Cancun Cultural House
2.4 km / 1.5 mi
Ka'Yok' Planetarium of Cancun
2.5 km / 1.6 mi
Plaza Las Americas
2.5 km / 1.6 mi
La Sagrada Familia Parish
2.5 km / 1.6 mi
Royal Yak Casino and Sports Book
2.7 km / 1.7 mi
Museo Iconografico de la Carrera Panamericana
2.7 km / 1.7 mi
Extreme Adventure
2.8 km / 1.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2018
- Total number of rooms: 110
- Number of floors (main building): 5
- Single rooms: 66
- Double rooms: 44
- hotel
- MasterCard
- Visa
- Airport
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
Show 28 more facilities & services
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Secure parking
- Room service
- Multilingual staff
- 24-hour security
- Air conditioning in public areas
- Smoke detector
- Gym
- CaféExtra charge
- BarExtra charge
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Audio-visual equipment rental
- Outdoor freshwater pool: 1
- Sun loungers
- À la carte lunchExtra charge
- À la carte dinnerExtra charge
- Breakfast and lunchExtra charge
- Identification card at arrival
- Non-smoking establishment
- FitnessExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BEDSUI.KG-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE SUPERIORSINGLE • SUPERIORSGL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SINGLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SGL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR TWO DOUBLE BEDSSUITE • SUPERIOR TWO DOUBLE BEDSSUI.2D-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIORSUI.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIOR WITH DOUBLE BEDSUITE • SUPERIOR WITH DOUBLE BEDSUI.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIOR • 1 BedroomSUI.SU-2
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Safe
- Ironing set
- Mini fridge
- TV
- Hairdryer
- Shower
- Bathroom: 1
Show all 14 amenities
- Satellite TV
- Cable TV
- Room size (sqm)
- Smoke detector
- Alarm clock
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–4 • Adults: max. 3 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU-2
Room amenities
- Wi-fi
- Safe
- Ironing set
- Mini fridge
- TV
- Hairdryer
- Shower
- Bathroom: 1
- Satellite TV
- Cable TV
- Room size (sqm)
- Smoke detector
- Alarm clock
- Desk
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE SINGLE USE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DUS.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBL.SU-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin SUPERIORDouble or Twin • SUPERIORDBT.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
Double or Twin SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DBT.SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room KING SIZE BEDRoom • KING SIZE BEDROO.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
Room KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: ROO.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE ONE BEDSUITE • ONE BEDSUI.1B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE ONE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ONE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.1B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE SUPERIOR QUEEN BEDQUADRUPLE • SUPERIOR QUEEN BEDQUA.QN-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
QUADRUPLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE SUPERIORSUITE • SUPERIOR • 1 BedroomSUI.SU-1
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
- Satellite TV
- Smoke detector
- Room size (sqm)
- Shower
- Hairdryer
- Alarm clock
- Desk
Show all 14 amenities
- Cable TV
- TV
- Mini fridge
- Ironing set
- Individually adjustable air conditioning
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
SUITE SUPERIOR
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.SU-1
Room amenities
- Wi-fi
- Satellite TV
- Smoke detector
- Room size (sqm)
- Shower
- Hairdryer
- Alarm clock
- Desk
- Cable TV
- TV
- Mini fridge
- Ironing set
- Individually adjustable air conditioning
- Safe
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE SINGLE USE SUPERIORDOUBLE SINGLE USE • SUPERIORDUS.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
DOUBLE SINGLE USE SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–2 • Adults: max. 1 • Children: max. 1
- Room type
- DOUBLE SINGLE USE
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: DUS.SU
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DOUBLE SUPERIOR QUEEN BEDDOUBLE • SUPERIOR QUEEN BEDDBL.QN-SU
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
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DOUBLE SUPERIOR QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-SU
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DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU
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Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
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DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
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SUITE Accessible SUPERIORSUITE • Accessible SUPERIORSUI.H6-SU
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible SUPERIOR
Adult and child limits apply within the room's total guest limit.
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SUITE Accessible SUPERIOR
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Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-SU
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Room SUPERIORRoom • SUPERIORROO.SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMex Hoteles
Room SUPERIOR
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- SUPERIOR
Adult and child limits apply within the room's total guest limit.
Room code: ROO.SU
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Guest reviews
What other guests saying about Mex Hoteles
100
reviews shown
Robert
I have stayed here several times over the years but they have gone down hill. The hotel was fairly empty but they placed us in a room with a broken shower. They fixed that but the thermostat would not work so they tried to replace that but that led to an electrical issue that they were not able to fix so they but us in new room.
It would have been better to check the rooms that everything is working before checking people in a room.
It would have been better to check the rooms that everything is working before checking people in a room.
Anthony Alexander
This was a really nice hotel, their staff were really nice and helpful. One thing I would say is parking may be hard to find at first but there is a garage just for that hotel, makes it so much easier.
Stéphane
NIce and clean room nice service
Janyalom
Clean room
babak
Staff were polite and helpful
Hanser
The hotel was good, I recommend it.
Gabriel Ramon
Todo estuvo perfecto. La atención muy bien.
jose Niño
Yes
MARIE
The staff were kind, the breakfast was a large spread but I arrived late, so that’s on me, however, the rooms smell mouldie
DAVID
The staff were really friendly and very helpful to an first time visitor to Mexico, particularly a senior!!
Donald
On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.
Donald
They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.
Denise
You get what you pay for , that’s all I’m saying.
Dino
Clean hotel, nice lobby, nice pool area and bar. Safe with Security, underground parking, pretty easily accessible to some good restaurants, some WAY overpriced so watch for tourist traps. It shouldn't cost $45 for a breakfast toast with a couple eggs and a juice.. The options are confusing at the hotel, no one speaks English.
Malcolm
Great location for the Ado bus terminal. Excellent breakfast & very nice roof bar.
DAVID
I have stayed here 5-6 times. This was the best! Hot water! Safe, secure and air conditioned worked and pool was open. Worth the money
Andre
Hôtel manque d'entretien. Lit confortable, réception cordiales et ouvert 24h sécurité présente. Les planchers sont dégradées et les installations manquent d'entretien. Trop dispendieux pour la prestation.
ULISES
The first day we did not hace a good impression because a/c and hot water were not working, the lights in the hallway were poor and the mirror en the bathroon
Elizabeth
Many problems, the shower had no hot water, the toilet wouldn’t flush, the AC would only turn off at the electrical board, the breakfast the first morning was terrible, our room was cleaned while we were at the beach but they didn’t leave us towels for 3 hours so we couldn’t shower, the door to the balcony didn’t lock and the safe was faulty. We had a room on the 4th floor and weren’t informed that there was a noisy bar above us which was a nightmare on our first night They did move us to another room after a written complaint and twice to the reception.
Ram
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Xuan
Room very loud
Donald
Loved it!
Donald
The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.
john
This is not a bad spot I’d book it again it’s quiet
Likhith
Friendly staff, spacious rooms totally worth it
Rafael
Room was hot A/C not working right bed a little hard other than that good.
Kobe
Staff was friendly, kind, supportive and welcoming.
Kaya
The alleys surrounding the hotel was so bad. Me and my friend Unfortunately, very poor AC which was the main downside of our stay. As for the area around the property was
Heber
It was great! I stayed 4 nights then extended it to 5 and they gave a better room for my additional stay. It's so close the bus station ADO and there are several food options around if you walk to Palapas Park. The staff was cool and the place very neat, internet is amazing everywhere. There is a Starbucks on 1st floor, a restaurant and a bar, the rooftop is very cool if you are using the pool at night as it has a night club with live music. They stored my luggage after my check out for free. Definitely will come back.
Mark
Nice hotel and across from bus station
Kathryn
Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.
Catherine
Very dim lighting in room , musty smell. Hot water takes long time to run
Thomas
Rooms not modern. Location is good.
Carlos
Beautiful spot in a busy area
Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower.
Breakfast the highlight of the day!
Breakfast the highlight of the day!
Jose
We weren't able to use the pool because it was a private party
Marcos Paulo
Easy and great for a cheap location to stay with multiple touristy locations nearby
Sanjida
Very good
Marie
En la picina no tenia toalla habia un tornillo Suelto en la Madera . La musica estaba demaciano de bulgar . Y las toalla son vieja
Charles
City Escape at Good Prices
Quick one night stay not too far (about 25 minutes) to the airport with traffic. Perfect for a night where you don't need to be at the beaches, but need a room.
Francisco
We liked the place 😀
Oscar
Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks
Ahmed
Great
Alexander
The service was great, the only problem with this hotel is that it seems like they are on low budget, many stuff must to be fixed, we had very bad water pressure,and the ac wasn’t working properly, so it was hot in the room
Miguel
Good
Ian
What you'd expect from an inexpensive tourist hote
Hot water didn't work at first. Half the lights worked. The room was missing appliances like a hair dryer, etc. loud slamming and scraping sounds at night. Two days of cold showers before they fixed the issue. Otherwise, the bed was relatively comfortable and the AC got cold at night.
Brandy
Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.
Adriana
Esta en una muy buena zona, y el lugar muy limpio y agradable.
Lo único fue que el aire acondicionado no pudimos apagarlo y hacia ruido como ronroneo algo fuerte.
La calidez del personal EXCELENTE.
Lo único fue que el aire acondicionado no pudimos apagarlo y hacia ruido como ronroneo algo fuerte.
La calidez del personal EXCELENTE.
Brent
Good carry over spot
Evann
We were only there one night, but the location was absolutely perfect to get to and from the ADO bus station! We were able to grab a quick and tasty brunch nearby in the morning as well at Bao Vegan :)
Jaan
Good location close to the ADO station, but the hotel is not in great condition. Additional \"tax\" was charged during check-in although my booking clearly stated that all taxes and fees are include din the price.
Nathaniel Bello
The staff are not so acomodating.
Omar
Excelente servicio y la habitación muy limpia
Bikramjit
The Hotel is in Downtown but doesn’t feel like downtown. Other then a few small stores arround the hotel, there’s nothing to do in the area. Good part is ADO bus terminal is close to Mex which makes it easy to travel from airport to the hotel. Worst part is the hotel rooms. I would give 1 star to the room. They were very depressing with no views at all. Not something I would recommend for vacation.
Laura
The property was great I’ve gone twice. Once in 2021 and recently in May of 2024. I go because I can walk across the street and there’s an extreme amount of nice bars and restaurants. The food is good at the hotel. They did give me a small room the second time but I think it’s because I bought it on Expedia. I think it’s best if you order your reservation on the original website. But the customer service is good.
Alejandro
When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.
Kouroush
It is pretty average hotel. The price is ok.
Caroline
First stop of roadtrip
The Hotel was perfect for what we needed and for a short stay. Closed to Ado station and downtown but far from the beach. Very hard to find when we arrived with our rental car, should have better indication from the street. The pool is very small and next to a bar on the rooftop. The rooftop is not to inviting for guest who does not want to buy drinks or foods at the Bar.
Erika
Close to transportation, people very helpful.
I didn’t like the shower, no hot water.
I didn’t like the shower, no hot water.
Kevin
If I could give them negative stars I would. Never in my 31 years of life have I experienced such a horrible hotel. Thats coming from someone who has stayed in the cheapesst no name motels and lodgings in the past.
I believe that when I am staying at a hotel, the ability to take a hot shower, or at least a warm shower is the absolute bare minimum. To my surprise when we checked in after a long period of travel, the shower was ice cold. No hot water whatsoever. When we talked to the concierge about it when we were about to head out for dinner, the concierge said they will send someone up to teach us how to turn the hot water on, leading us to believe that its just a user issue. So we went about our dinner and was planning on addressing the water issue when we were back. When we came back, and spoke to the concierge (a different one), now they said the boiler is broken and they are working on the issue that night. Okay fine. Next morning, still not fixed, and they said they are working on it that day. We were going out for an excursion so we thought it should he fixed when we are back later that nught. Well unfortunately, because of the inability to take a proper shower after a long trip, my girlfriend caught a cold. And later that night back at the hotel, guess what, water still not fixed. And by then my girlfriend was desperately in need of a hot shower. She ended up not showering after a long day of sweat and grime because she just couldn't risk making her cold even worse. N
I believe that when I am staying at a hotel, the ability to take a hot shower, or at least a warm shower is the absolute bare minimum. To my surprise when we checked in after a long period of travel, the shower was ice cold. No hot water whatsoever. When we talked to the concierge about it when we were about to head out for dinner, the concierge said they will send someone up to teach us how to turn the hot water on, leading us to believe that its just a user issue. So we went about our dinner and was planning on addressing the water issue when we were back. When we came back, and spoke to the concierge (a different one), now they said the boiler is broken and they are working on the issue that night. Okay fine. Next morning, still not fixed, and they said they are working on it that day. We were going out for an excursion so we thought it should he fixed when we are back later that nught. Well unfortunately, because of the inability to take a proper shower after a long trip, my girlfriend caught a cold. And later that night back at the hotel, guess what, water still not fixed. And by then my girlfriend was desperately in need of a hot shower. She ended up not showering after a long day of sweat and grime because she just couldn't risk making her cold even worse. N
Freddy
Its a convenience and comfortable hotel in cancun if you go fo errands to the city.
GUIDECUADOR
N/a
Paula
Good location
Charles
Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.
Vincent Jamal
Everything was beautiful
parth
This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys.
I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working.
At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything.
It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip.
When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here.
Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.
I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working.
At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything.
It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip.
When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here.
Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.
Joelene
Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.
Nyah
The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!
Johnny
Excellent costumer services
Marcelo
The room was in a state of disrepair, the WC didn't flush properly, lamps didn't work, AC would not keep the temperature. Not enough towels. After a few calls they gave me a room that was better, but still not great. It is a 2 star hotel at best.
Robyn
I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.
Hannah
Close to bus terminal and grocery stores.
Don't like the \"motion sensors\" above the bed and the toilet.
Don't like the \"motion sensors\" above the bed and the toilet.
Nagil
Just, good location..
Donald
Nice man that checked me in!
Manuel
Great location,great love to stay
Mathieu
he hotel is Clean. About the only good thing to mention.
If you are a light sleeper, forget about this place with music playing until 3am at the Bar last floor that resonates in the whole hotel. Also, don’t expect hot water, cold or very mild at best. We tried to change room on a different floor for the noise and it was the same. Even the noisy AC wouldn’t mask the music noise. Staff was very helpful but would not recommend this place considering the offerings in the area.
If you are a light sleeper, forget about this place with music playing until 3am at the Bar last floor that resonates in the whole hotel. Also, don’t expect hot water, cold or very mild at best. We tried to change room on a different floor for the noise and it was the same. Even the noisy AC wouldn’t mask the music noise. Staff was very helpful but would not recommend this place considering the offerings in the area.
Syed Muhammad
Access to bus
Chad
Very nice place, walking distance to a lot of shopping, bars and restaurants. The only down side was no hot water in the showers and you have to take a cab to the beach
Simon
Good value for the money. Room was very clean. Staff was courteous. My only problem is the bedside light fixture was wired backwards and I got a shock from touch8ing it when standing on the floor in my bare feet. If my feet were wet it could have been much worse. This is unlikelly to be a mistake on one fixture in one room. The electrician they used was incompetent.
Neff
I was impressed with price, location
Maria
Booked three rooms one of the rooms was below the rooftop dj and they could not sleep due to the noise.
Mayke
Great location in downtown Cancun and across from the DO station
Christian
Showers could be better. Air conditioning works good a little too good had to turn off but no off switch had to go to breakers to shut off.
Miah
If your black don’t come here
Horrible experience honestly. Feel like we were discriminated
Ale
Noce
Donald
I dont feel the room was worth 100 dollars a night. The air conditioner was not controllable, froze myself. There was no ice bucket, the room was just that, a room with a bed, with cracks in the floor
ISABEL
did not check in
Avinoam
The room was really bad noisy from second floor. The shower is really bad. Also no pressure room is dispatch.
TOGARA
Stay is comfort for couple or Singles
Mohamad
Clean room and Friendly reception the hotel location 5 min walk from Ado easy to get taxi to move
Esau
.
Betania Da
The property is good overall but the shower was awful and the water didn’t get warm enough. But besides that everything else was good.
Avinoam
The shower head is in the ceiling, the ceiling is high... until the water comes down it is cold...
I could not adjust the air conditioner, I asked why? They told me that's what there is, you have to open the window and then the air conditioner disconnects, I just froze because you can't raise the temperature,
I have medicine and I needed hot water, I went downstairs, they ask for money for a glass of hot water... it's unbelievable.
I could not adjust the air conditioner, I asked why? They told me that's what there is, you have to open the window and then the air conditioner disconnects, I just froze because you can't raise the temperature,
I have medicine and I needed hot water, I went downstairs, they ask for money for a glass of hot water... it's unbelievable.
frederic
WC
the toilet doesn t flush which is terrible
Christopher
Good service with some inconveniences
Good service and staff very friendly.
Inconvenient to book the gym, booked and always closed at my time lot. Also not available to use but never busy
The hotel is very noisy on room 416, not good for sleeping
Inconvenient to book the gym, booked and always closed at my time lot. Also not available to use but never busy
The hotel is very noisy on room 416, not good for sleeping
David
City centre location
The day before check-in (the day free cancellation ended) I received an email which I was expecting to be a welcome message with helpful information. I was dismayed to find a cold stark warning, with threats of fines for breaking hotel rules printed in block capitals. It was too late to cancel, so I had to go, and was dreading a week in a hostile environment. I was pleasantly surprised to find most of the staff to be charming and helpful, especially the night receptionists. It seems that only the management lacks courtesy.
Afroz
In the beginning we were not sure how our stay is going to be but everyone were so helpful. We don’t eat pork or pork products and in the break fast they had most of the things made with pork. Staff very kindly offered to give us eggs with cheese omelette. All of us could sleep very comfortably. If anyone want to explore downtown I would definitely recommend to stay here.
Lara
Very nice staff.
However they didn’t give you new towels every time or just 3 small towels for in front of the tower.
The rain shower only had droplets of water coming out because it was so calcified.
The shower could also only go burning hot or freezing cold.
The pool is way smaller than on the pictures.
You couldn’t open the windows because there are no insect screens and you don’t want to get attacked by mosquitos.
The pillows are hard as rocks.
We enjoyed the stay but there is a lot to improve.
However they didn’t give you new towels every time or just 3 small towels for in front of the tower.
The rain shower only had droplets of water coming out because it was so calcified.
The shower could also only go burning hot or freezing cold.
The pool is way smaller than on the pictures.
You couldn’t open the windows because there are no insect screens and you don’t want to get attacked by mosquitos.
The pillows are hard as rocks.
We enjoyed the stay but there is a lot to improve.
Robert
This Hotel was a nice positive surprise. It's an older but still modern hotel with well-trained staff. It's in an ok area of the city (certainly safe) with bus, taxi and limited Uber access to other areas. The food options are great, and very nicely prepared. We would definitely stay here, or trust/use the Mex Brand again.
Verified traveler
Very good hotel, hard to falter
Super service and facilities. Good gym with a great view. Nice bars. Proactive tour agent on site. Good location near bus station. Easy journey to the hotel zone and beaches.
Only small negative is that you can hear furniture being moved in all nearby rooms owing to the concrete floors.
Only small negative is that you can hear furniture being moved in all nearby rooms owing to the concrete floors.
ratan
An old dilapidated building with no running hot water. Low water in faucet...cold concretet flooring.
Location & surroundings
Mex Hoteles
Avenida Carlos J Nader, Lote 28, Smz 05, Mz 11, Cancun, Mexico
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