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Enigmatic Boutique Hotel

Cancun (and vicinity) · Mexico

14 Calle MeroView location

9.0/10Excellent59 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort8.4/108.4
Condition8.8/108.8
Amenities9.0/109.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Enigmatic Boutique Hotel

Enjoy a memorable stay at the Enigmatic Hotel Experience, centrally located in Cancun, a short drive from Plaza Las Americas and Plaza 28. Take advantage of our outdoor pool, bicycle rentals, and complimentary Wi-Fi. Enjoy a satisfying meal at our restaurant and your favorite drink at the bar/lounge.

We also offer concierge services, barbecue grills, a computer station, and a 24-hour front desk. Our 13 individually decorated guestrooms feature bathrooms with showers and complimentary bottled water. Daily housekeeping is provided. We are conveniently located near popular attractions and just a short drive from Cancun International Airport (CUN).

Read more about this hotelShow less

With a stay at Enigmatic Boutique Hotel, you'll be centrally located in Cancun, a 3-minute drive from Plaza Las Americas and 10 minutes from Playa Tortugas. This spa hotel is 8.6 mi (13.9 km) from La Isla Shopping Mall and 9.6 mi (15.4 km) from Hotel Zone Beaches.

Treat yourself to a stay in one of the 13 individually decorated guestrooms, featuring indoor private hot tubs. Cable television is provided for your entertainment. Conveniences include desks and minibars, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and ATM/banking services.

Popular amenities

Free WiFi
Dining services
Concierge
Spa
Entertainment
Non-smoking
Business facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: USD 1000 per stay
    • Service fee: USD 2 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 9:00 AM to 10:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for local cuisine breakfast: approximately USD 13.5 per person

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Benito Juarez Municipal Building 0.2 km / 0.1 mi
PlayCity Casino 0.5 km / 0.3 mi
Mercado Ki Huic 0.6 km / 0.4 mi
Ceviche Square 0.9 km / 0.5 mi
Las Palapas Park 0.9 km / 0.6 mi
Mercado 23 1 km / 0.6 mi
Puerto Cancun Golf Course 1.4 km / 0.8 mi
Plaza 28 1.5 km / 0.9 mi
Mercado 28 1.7 km / 1 mi
Puerto Cancun Marina Town Center 1.7 km / 1.1 mi
Cancun Cultural House 1.9 km / 1.2 mi
Plaza Las Americas 2 km / 1.2 mi
La Sagrada Familia Parish 2.1 km / 1.3 mi
Royal Yak Casino and Sports Book 2.3 km / 1.4 mi
Beto Avila Baseball Stadium 2.5 km / 1.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2025
  • Total number of rooms: 13
  • hotel
  • MasterCard
  • Visa
  • City centre
  • Bus/Train station
  • Airport
  • Beach
  • Golf course
  • Entertainment Area
  • Key Collection
Show 12 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Bicycle hire service
  • Garden
  • Only Adults
  • LGTBIQ friendly
  • Deposit on arrivalExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Online check-in
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Enigmatic Boutique Hotel

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR CITY VIEWSUITE • SUPERIOR CITY VIEWSUI.CV-SU

    Photos are not available for this room type.

    Enigmatic Boutique Hotel

    SUITE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Enigmatic Boutique Hotel

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN

    Photos are not available for this room type.

    Enigmatic Boutique Hotel

    DOUBLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Enigmatic Boutique Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Enigmatic Boutique Hotel

9.0
Excellent
59 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
8.4 /10
Condition
8.8 /10
Amenities
9.0 /10
42 reviews shown
10/10
Exceptional
06 Jul 2026
Valeri
Chavely and Santiago at the front desk were EXCEPTIONAL and went out of their way to help me, especially since Im disabled.
Self
10/10
Exceptional
22 Jun 2026
Juan Noel
Todo muy bien más de lo que esperaba.
8/10
Excellent
14 Jun 2026
RHONDA
Great boho vibes! Friendly staff and great restaurant.
Partner
10/10
Exceptional
01 May 2026
Michelle
Beyond expectations! Everyone was super friendly, the hotel and rooms are absolutely gorgeous. I will definitely be staying again.
Friends
4/10
Poor
30 Mar 2026
KEQUAN
I don't know how this hotel gets 9+ reviews and is rated as a 4-star hotel, then labeled as \"luxury\" by Expedia. It is sub-3 stars at best in my opinion. Yes, everything in their photos is physically there, then photoshopped to look much nicer. The rooms are aged, the bathroom is old and small, you can't get into the shower without closing the bathroom door kind of tiny. We don't find anything not clean, but because everything is kind of old, you don't feel clean or relaxed either. The staff is friendly and nice, the location is good, walking distance to the ADO bus station, and other tourist spots. If you are looking for a place to stay for utility, this place will do. If you are looking for an experience, this is not it.
Family
10/10
Exceptional
12 Feb 2026
Anna
Beautiful property, especially the pool.
8/10
Excellent
04 Feb 2026
Bethany
Lovely spacious room, very clean and modern and the bed was comfy with high quality bedding. The staff at the bar and the Mexican restaurant were so lovely and even gave us a tour of the hotel when the main reception did not. Our experience with check in could have been more warm and friendly - we were not given any information about the facilities, the food or the pool when we arrived. We wwre told we had complimentary coffee in the room, but when we asked for pods for the machine we were told we had to pay! We also had to leave identification with reception during our stay (we were asked to give our passports!) which did not happen any any other hotel during our 3 weeks in Mexico!
Partner
10/10
Exceptional
27 Jan 2026
Jordan
Room was very clean and spacious. Staff were very helpful and friendly. Great stay!
Leisure Partner
10/10
Exceptional
20 Jan 2026
Viola
Beautiful hotel. Wonderful staff. Close to everything. Everything was exactly as pictured. Only con was the hot water was not as hot as I’d like and the WiFi gave out a few times. Other than that an 10 out of ten. My daughter and I enjoyed ourselves immensely. Super relaxing. Will definitely visit again.
Leisure Family
10/10
Exceptional
28 Dec 2025
Behailu
Authentically boutique hotel, great roomy room priced right decorated with locally sourced furnitures, pool, amazing service by the team not to mention within the courtyard of the hotel they an oyster & sushi bar, restaurant, coffee bar, cocktail lounge each with its own unique vibe- and a speak-easy smoke lounge. Located in Cancun down town, plenty of restaurants, cafe and bars within 5 minutes walk-in distance one will experience local vibes away from very touristy areas. And R1 & R2 bus ride away from the La Isla shopping mall, and more popular night life if one needs a change of pace
Leisure Self
10/10
Exceptional
01 Dec 2025
Corrin
Beautiful property. Room is very simple but aesthetic. Wish there was a full length mirror. Our A/C wasn’t working and the hotel was full, we were ok but the staff tried so hard to make it work! Loved hanging out at the pool. Walking distance from the ADO bus station and lots of restaurants
10/10
Exceptional
27 Nov 2025
Andalib
Excellent!!!
Leisure Friends
8/10
Excellent
29 Sep 2025
Ahlam


Clean and nice room .water bottle free.nice it's always hot in Cancun.
Beautifull style.the bathroom, the room and the pool .all is designed with style and class
The guy with black hair in the front desk is very helpfull and nice .
Relaxing environment .I just spend 1 night.to cach the flight tomorrow. Close to las palpas .Soriana and 20 min to Mercado 28.
Great location.10 min to Ado.

Gracias relaxing hotel.


Business_and_leisure Self
10/10
Exceptional
19 Sep 2025
Ambar Gissell
Very nice location, very clean, everyone friendly, in my opinion the rooms are really pretty, my only complain is that there are mosquitoes so bring repellent, but definitely would go back, around the area tons of food places, coffee shops, supermarket like 10 mins walking, and the artisans market very close too, loved it.
Business_and_leisure Friends
10/10
Exceptional
01 Jul 2025
Sean
Great location downtown with amazing staff. Most of the amenities you could want are onsite including masseuse, bar, and restaurant. Anything else is a short walk, Uber, DiDi or taxi ride away. The rooms are super clean as well.
Leisure Friends
6/10
Pleasant
17 Jun 2025
DeLainey
Beautiful, aesthetic room, not too comfy of a mattress but like any hotel honestly. They have the looks down, it really all does look like the photos, but the people are rude. Employees never were happy and didn’t
want to actually work.
Self
8/10
Excellent
15 Mar 2024
Maria
I arrived late and was only here one night before I went on a retreat about four hours away. It felt a bit like a hostel (common areas, at least). The room was very nice and the staff was friendly. Walked about 100 yards to a pleasant breakfast restaurant (The Rooster?) with good WiFi. I basically just slept here one night. Seems nice, though!
Leisure Self
6/10
Pleasant
14 Jul 2026
jørgen
Manglet vann i et døgn. Ingen kompensasjon. 36 grader uten vann i dusj, spring eller do er ikke helt ok..
Friends_and_family Friends
10/10
Exceptional
25 Jun 2026
James Jhons
A charming hotel right in the heart of Cancun, close to everything, so if you want to explore other areas, it's the perfect place. The staff is very friendly and the rooms are large and well-equipped. I'll be back...
Partner
10/10
Exceptional
23 Jun 2026
Ana
Muy tranquilo el lugar, pudimos estar muy agusto, la atención del personal muy amable
Partner
8/10
Excellent
17 Jun 2026
KEVIN
Personnel à l’accueil très accueillant, merci au monsieur qui nous a reçu ce jour là. L’hôtel est très charmant et très bien décoré on s’y sent très bien, gros plus pour la petite piscine lagon végétalisée, un plaisir. La literie c’est ok juste ce qu’il faut.
Partner
10/10
Exceptional
29 May 2026
James Jhons
Beautiful place with an incredible pool, several dining options, and very helpful staff. The rooms are fully equipped and highly comfortable. We would love to come back!\"
10/10
Exceptional
29 May 2026
James Jhons
The staff is incredibly friendly, always wearing a smile, especially at the front desk. The breakfast options are highly varied and delicious. Also, the massage was fantastic and truly relaxing.\"
10/10
Exceptional
01 May 2026
Maria
Este hotel boutique es un hallazgo maravilloso en el centro de la ciudad. Su ubicación es estratégica, con acceso facilísimo a todos los servicios locales. La habitación es simplemente hermosa, decorada con mucho gusto, y el área de la alberca es un rincón precioso para desconectar.
​Lo mejor de nuestra estancia fue el masaje relajante; salimos completamente renovados. Es el lugar perfecto para quienes buscan atención al detalle y tranquilidad. ¡Altamente recomendable!
10/10
Exceptional
01 May 2026
Maria
Me encanta este lugar.La atencion fue de 10 todos en recepcion son muy amables,sobretodo la chica que estuvo siempre al pendiente de nosotros y con una sonrisa.Amplias habitaciones hermosamente decoradas y biwn limpias.El desayuno estuvo muy bien,con varias opciones y el trato fue excelente.Nos gustaría regresar
10/10
Exceptional
23 Mar 2026
Maria
Mi estancia fue fantástica. La habitación es increíble, con un diseño y comodidad de diez. Durante la cena, probé el sushi y estaba simplemente delicioso; además, el personal del restaurante es sumamente amable y atento, lo que hizo la velada aún mejor.
​Quiero agradecer especialmente al equipo de recepción por su profesionalismo y excelente trato. Por último, una felicitación muy especial a la masajista; su trabajo es impecable y logré relajarme por completo
10/10
Exceptional
23 Mar 2026
Maria
​Lo que más destaca de este hotel es su gente. Todo el personal es muy amable, pero quiero hacer una mención especial a Chavely y Gibran, quienes nos hicieron sentir como en casa con su atención de primera.
​La habitación estaba impecablemente limpia y decorada con mucho gusto; se nota el cuidado en cada detalle. En cuanto a la gastronomía, probamos los dos restaurantes y ambos ofrecen comida deliciosa. Es el lugar ideal si buscas confort y buen servicio. ¡Repetiremos sin duda!
10/10
Exceptional
23 Jan 2026
Maria
​¡Una experiencia increíble!
​El hotel es una maravilla. El check-in fue rapidísimo, lo cual se agradece mucho para empezar a disfrutar pronto. La habitación es muy bonita, está impecable y lo mejor de todo es que tiene bañera, ideal para desconectar.
​En cuanto a la comida, todo de 10: el sushi estaba delicioso y el desayuno en el restaurante mexicano fue de los mejores que he probado. El hotel también tiene una cafetería muy mona y el spa es fantástico; me dieron un masaje delicioso y súper relajante que me dejó como nuevo.
​¡Recomendado al 100%
10/10
Exceptional
23 Jan 2026
Asia
​\"El hotel más bonito y céntrico\"
​¡Nos encantó este hotel! Es precioso y las habitaciones son una joya. Lo que más disfrutamos fue la alberca, está increíble y muy bonita. Además, la ubicación es inmejorable, en pleno centro.
​La comida es deliciosa en sus dos restaurantes y la cafetería es súper cómoda. También aprovechamos el spa para relajarnos y nos pareció genial que tengan su propia smoke shop.
​Lo mejor de todo fue el trato del personal, especialmente Chavely, que fue súper amable y nos ayudó en todo. Hizo que nuestra estancia fuera mucho más especial. ¡Volveremos seguro!
10/10
Exceptional
26 Dec 2025
Maria
​\"Excelente elección, un 10 rotundo. El hotel tiene una ubicación céntrica inmejorable, cerca de todo lo importante. Me sorprendió gratamente la limpieza, estaba todo impecable y muy cuidado. Mención especial para la chica de recepción, que fue un encanto y nos atendió con muchísima amabilidad. ¡Totalmente recomendable si buscas comodidad y buen trato!\"
Business Self
10/10
Exceptional
21 Nov 2025
Maria
El hotel esta muy bien decorado y muy hermoso.Todos son muy amables sobretodo Chavely y Adrian en recepcion.La habitacion era realmente grande con una cama muy comoda y una decoracion preciosa.En fin...me encanta el lugar
10/10
Exceptional
16 Nov 2025
Angeline
Chambre très spacieuse et bien équipée, très bon petit déjeuner
Leisure Partner
10/10
Exceptional
11 Nov 2025
Maria
El hotel es hermoso y muy tranquilo.La habitacion muy iluminada y espaciosa.A pesar de haber llegado antes de la hora de entrada fui amablemente recibida por Chavely y Gabriel en recepcion,fueron muy atentos.La verdad me encantaría volver en el futuro.
Business_and_leisure Self
8/10
Excellent
27 Oct 2025
nadege
l'hébergement est bien situé, les chambre sont grandes et nombres
10/10
Exceptional
19 Oct 2025
Jakob H. M.
Wir waren for eine Nacht dort und haben uns sehr wohl gefühlt. Top Zimmer, guter Service und eine ruhige, recht zentrale Lage
Leisure Partner
8/10
Excellent
12 Oct 2025
Tuomas
Great staff, good hotel/hostel and good food at the restaurant
Partner
10/10
Exceptional
09 Oct 2025
Valérie
Notre chambre la tequila surprise était magnifique avec ses plafonds hauts et les macramés magnifiques j ‘ai adorée!
Leisure Partner
10/10
Exceptional
15 Sep 2025
Vecky
Todo muy bien
Leisure
2/10
Poor
13 Jun 2025
Magaly arleth
Mal pésimo la comida me dio una intoxicación de vdd que ya llevo más de 3 días con dolor estomacal y me incapacitaron en el trabajo, me contacte por Instagram y también por what's y nadie me ha dado respuesta!!!
Leisure Friends
10/10
Exceptional
20 Feb 2025
Perla
Tranquilo
Leisure Self
10/10
Exceptional
20 Feb 2025
pamela
No me canso de visitar este lugar, es realmente maravilloso y mágico.
Leisure Self
10/10
Exceptional
01 Nov 2024
Susan

Excelente

Excelente Adrian es super amable explica muy bien todo
Un lugar tranquilo y bonito
Muy agradable todo
Partner

Location & surroundings

Enigmatic Boutique Hotel
14 Calle Mero, Downtown, Mexico

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Enigmatic Boutique Hotel

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