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Hotel Chi Ibal Hu Cancun
Cancun (and vicinity) · Mexico
C. 35 Nte. 63View location
5.6/10Review score199 Reviews
Cleanliness5.0/10 5.0
Service5.8/10 5.8
Comfort5.4/10 5.4
Condition4.6/10 4.6
Amenities4.8/10 4.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Chi Ibal Hu Cancun
Located in downtown Cancun, Hotel Chi Ibal Hu offers 22 individually decorated guestrooms with complimentary Wi-Fi and ensuite bathrooms with showers. Concierge services are also available.
The hotel is a short drive from Cancun Mall, Ultramar Ferry Puerto Juárez, and conveniently close to local markets like Mercado 28 and Mercado 23. It's also within a 5-minute drive of popular attractions such as Las Palapas Park and Plaza 28. Cancun International Airport (CUN) is 19 km away.
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With a stay at Hotel Chi Ibal Hu Cancun in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Cancun Mall and Ultramar Ferry Puerto Juárez. This hotel is 4 mi (6.5 km) from Playa Tortugas and 9.1 mi (14.6 km) from La Isla Shopping Mall.
Make yourself at home in one of the 22 individually decorated guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. null
Popular amenities
Free WiFi
Concierge
Smoking areas
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
Special Instructions
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
-
Spoken Language
English
Spanish
Nearby attractions
Mercado 28
1.1 km / 0.7 mi
Mercado 23
1.1 km / 0.7 mi
Las Palapas Park
1.2 km / 0.8 mi
Xbalamqué Theater
1.3 km / 0.8 mi
Benito Juarez Municipal Building
1.5 km / 0.9 mi
Plaza 28
1.7 km / 1 mi
Mercado Ki Huic
1.7 km / 1 mi
PlayCity Casino
1.8 km / 1.1 mi
La Sagrada Familia Parish
2 km / 1.2 mi
Ceviche Square
2 km / 1.3 mi
Cancun Cultural House
2.6 km / 1.6 mi
Cancun Mall
2.6 km / 1.6 mi
Andres Quintana Roo Stadium
2.7 km / 1.7 mi
Beto Avila Baseball Stadium
2.7 km / 1.7 mi
Puerto Cancun Golf Course
2.9 km / 1.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 22
- hotel
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Concierge
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BEDSTU.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chi Ibal Hu Cancun
STUDIO DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXESTUDIO • DELUXESTU.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chi Ibal Hu Cancun
STUDIO DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: STU.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO DELUXE TWO BEDSSTUDIO • DELUXE TWO BEDSSTU.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Chi Ibal Hu Cancun
STUDIO DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: STU.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Chi Ibal Hu Cancun
75
reviews shown
Louisa
This hotel is okay, the neighborhood is very industrial, the best thing about the area is the two restaurants within 2 blocks. Really good food for dinner Pocitos!! Close to bus terminal. Very noisy area. There is a shower but NO hot water.
Pamela
Room was clean, staff was helpful
Jesus Jorge
Good
Jesus Jorge
Good
Hortencia
They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area
Jesus Guillermo
water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights
Grant
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
mario
The property was in deplorable condition and look nothing like the photos provided
Paul
Words do not describe!
Our stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.
Rocky
Staff are nice.
James
Do Not Stay Here.
Really terrible
Really terrible
Maria
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Vivia
Did not like the smell air smell nasty
Vivia
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Vivia
Shops are nearby
Alain
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
Jerome
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
benjamin
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Luz
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.
Paul
Staff was friendly but this was the absolute worst place I’ve ever stayed. Nothing like the photos. Stained sheets, pillow cases, and towels… someone wiped boogers all over the walls…
Florencia
Horrible
Nothing to do with the pictures that they show in the web site. It was full of ants and dirty!
Margarita
This was the worst experience I ever had. The hotel was closed when we arrived. We have to wait about 30 minutes outside the door and the neighborhood is not one of the safest. There was ants on the bed so we couldn't even sleep on the bed. The bed sheets were dirty and there was no blankets at all. We try to use the shower and a centipede came out of the drain. We didn't use it anymore since we were afraid more bugs would come out of it. The walls were all dirty and what looked like blood stains. There was blood in one of the garbage can as well. The door did not close properly. Etc. We couldn't even sleep at all. The only reason we didn't leave was because i couldn't get another hotel room right away but we did leave in the morning.
Horrible experience!!!!
Horrible experience!!!!
alicia
This was the worst hotel I have ever seen.
Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast.
The walls and curtains were all stained, as were the sheets, I assume from the previous guest
There were insects everywhere.
The bed was incredibly uncomfortable, and one was broken
The area felt very sketchy/unsafe
The air conditioning barely worked
There was no toilet seat or paper
The shower and taps were unclean and mould
There were numerous tiles missing in the bathroom
The door to the room was not secure
And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone)
I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area
Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them
Firstly, the place looked nothing like the advertisement. The cover picture for this place was a beach view, instead I got a brick wall as a view, and was about 5 miles from the coast.
The walls and curtains were all stained, as were the sheets, I assume from the previous guest
There were insects everywhere.
The bed was incredibly uncomfortable, and one was broken
The area felt very sketchy/unsafe
The air conditioning barely worked
There was no toilet seat or paper
The shower and taps were unclean and mould
There were numerous tiles missing in the bathroom
The door to the room was not secure
And finally one of the staff was incredibly sexually inappropriate with me (a 31yo women travelling alone)
I stayed here for around 3 hours, which was spent looking for a nicer hotel in a safer area
Do not believe the adverts. This place is straight out of nightmares and frankly Expedia should be checking these places before promoting them
Cindy
Dirty place unsafe room door you can't sleep thinking on your security
Manuel
Good
Lee
The bed had hair from previous guest stay on it and the bed pillows looked like they had not been changed from pevious guest.
The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit.
Internet didn’t work also.
Checked in and left as soon as I’d found another place to stay.
The toilet was located 4” from the opposite wall, meaning you had to straddle it to use it, not sit.
Internet didn’t work also.
Checked in and left as soon as I’d found another place to stay.
Guillermo
Súper bad
Chastiny
I liked nothing about this hotel. First day I arrived he took me to a room that just had two broke down twin beds it smelled like it was wet and you cod smell milder really strong. I fussed about not going in there. Second room had a full size bed the covers were dirty pillow cases were dirty the sink had so much stuff down in the drain. The toilet was dirty on the inside. The shower curtain was raggedy and disgusting an yellow at the bottom didn’t even have enough shower curtain hooks. The towels had stains on them. I was so scared to lay on the bed because it looked so dirty. So I took my Mickey Mouse throw an laid it on top of the towels that I laid on top ofthe covers they had on the bed!! Put it like this they need to be shut down or taken off the list of hotel to stay at. It was so much false advertisement those rooms and hotel need to be renovated. Also I had to walk up 3 flights of steps with heavy luggage. The hotel smells wet and mildewed. An I have pictures that I took when I opened the door an an saw the mess!! Oh an one more thing I took my Lysol wipes and cleaned the shower floor it was sickening an so disgusting!! An it was in an area that the Taxi’s didn’t know about. An the outside looks nothing like the pictures on their site an nor does the rooms on their website!!
norja
.
Denis
It was a place to stay overnight. Nothing to like or dislike.
Carlo
The hotel was totaly different from the photos and I don’t take a vacation in this hotel, aniway I didn’t received back the money for the reservation
Jose
Muy buen lugar y muy bonita gente. Están abiertos tarde
Xavier
This is the worst ive seen. Bugs were crawling on me. I left after an hour. I couldnt take it. It was terrible
Santamaría
El personal muy ganable y excelente servicio, la habitación simple pero agradable
Amandine
L’accueil et la gentillesse du monsieur. Sa disponibilité.
La chambre était assez grande
La chambre était assez grande
Miguel
Todo, el baño no cuenta con Agua Caliente, no hay ninguna mesa para poner el equipaje, menos cuentan con closet, igual no cuenta con ninguna silla, sólo lo te dan una toalla no hay toalla para la manos o cara, no hay jabón en barra ni enjuague para el cabello, solo te dan una botellita de shapoo y te dice que es para todos y para todo el día. Por lo menos el Aire acondicionado si funciona y la TV solo canales nacionales. La regadera malisima por todos lados salía agua menos donde debe ser, osea se iba el agua para arriba hacia la pared menos de frente, el agua del lavabo sale un poco sucia osea con pedasos de verde que se desprende de la tubería. No tiene secadora para el cabello ni agua de botella por cortesía. Entiendo que no es un hotel de 5 estrellas pero también está cobrando. Por eso no volveria. Gracias.
Elvis
La habitación estaba perfecta, la atención muy buena
ERIKA
Propiedad muy sucia y en deterioro
Jael
Fuera de la ubicación de Google barrio inseguro tuve que llamar al hotel para llegar al hospedaje dirección incorrecta en Google
Samuel
Mala experiencia.
Cuando fui, no tenían servicio de luz, asi que no servia el aire acondicionado. Me tube que salir toda la tarde y cuando llegue no habia luz asta el otro dia asi que pase una mala noche con mi pareja. No vuelvo a regresar ahi.
Alejandro
Cómo es posible que hotels.com
Sergi
Alex el recepcionista sobresaliente!!
Omar
Malísima experiencia
La habitación muy descuidada, sin seguros en las ventanas o accesos, malas caras y poca cortesía del personal, sin agua caliente, poca higiene, aunque ya había pagado por mi estancia aunque quise cancelar no me dieron opciones así que preferí perder el dinero que la paz de mi familia y me mudé el mismo día a otro lugar
Nathalie
On ne nous a pas avisé avant la deuxième journée qu'il n avais pas d eau chaude, nous n'avons pas eu de la semaine obligé de prendre des douches froide, 3 jours à pas pouvoir dormir avant 2h pcque le monde dans l établissements fesait le party, j ai avisé et rien n'a été fait pour qu'ils arête. Et un employé au travail bureau avant aucun sourire aucune façon air bête... Je vais demander un dédommagement de pour les inconvénients vécu
RICARDO
Habitación sucia
RICARDO
No hubo limpieza de la habitación
RICARDO
No tiene elevador, instalaciones sucias.
Tadeo Yahir
Sucio sin servicio a internet no ay que ver
Sucio el aria de baño tuvimos que limpiarlo por higiene sin colcha sin internet
Sucio el aria de baño tuvimos que limpiarlo por higiene sin colcha sin internet
Oli
Las imágenes mostradas en su página son totalmente falsas, pésimo servicio
Ernesto armando
Un lugar bueno para descansar sencillo pero muy bien sin ruido al rededor
hector
Las fotos de la publicación no corresponden con las habitaciones está sucio, instalaciónes descuidadas olor a cigarro y mugre
Alberto
La estancia no es nada parecido a lo piblicitado, el lugar demasiado inseguro, sucio, las habitaciones de pesima calidad y sin cuidado, los baños olian asqueroso y las puertas no funcionaban correctamente
eduardo
El hotel no es realmente lo que muestra. Una zona muy peligrosa de la ciudad. Habitaciones detestables, el baño no tenía ventana, no se cómo hoteles.com se permite ofrecer estos establecimientos, cero limpieza en la habitación, a la entrada el cuarto estaba sucio con cucarachas hormigas
Adolfo
No es un hotel. Es un refugio para migrantes, donde extorsionan, secuestran, roban. Ubicado en una de las peores zonas de Cancún. Trataron de extorsionarnos y luego secuestrarnos. ALERTA ALERTA ALERTA.
Mar
Se pasaron con la suciedad y el de la tard pesimo no recomiendo y menos varios dias mejor otro lado
Verified traveler
La verdad no me gustó nada, las fotos que tienen en su publicación son totalmente falsas
ROGER
Llegué y el basin lleno de gusanos, la cama sucia, la regadera con cabellos, olor a humedad todo el hotel.
LAURENCIO
Una experiencia inolvidable del lado malo. Colchón manchado de sangre. La habitación con olor a heces, bichos entre ellos cucarachas y hormigas, el inodoro sin agua para usar, sábanas sucias almohadas manchadas y basura debajo de la cama.
David
Desde que llegue el de la recepcion mal educado.creo que es de cuba.no te dan la bienvenida. Te miraba malencarado.la habitacion tenia moscos y telaraña. Baño sucia y con mal olor. Ropa de cana de muy mal aspecto sucio y viejo.rwalmente luy feo.
Verified traveler
Clausuren ese lugar
No puedo creer que tengan un “hotel” como este en esta página! Terrible TODO!! Increíble que no pasen a revisar que es lo que están ofreciendo! Mentira esas fotos con que las anuncian y promueven!
JUAN ROBERTO
Por fuera está muy descuidada
Cinthia
Muy bien para el precio lo recomiendo
Andy William
muy bueno
Ricardo
Es un mugrero de hotel la verdad
Nada que ver con las imágenes de la publicidad
Con gusto puesto fotos
Nada que ver con las imágenes de la publicidad
Con gusto puesto fotos
Gladys
Está muy maltratado el mobiliario, las habitaciones huelen mucho a humo de cigarro y nunca funcionó el control del televisor... Pero aún así, sí logramos descansar
SUSANA
Tuvimos que buscar otro hotel porque las fotos que se muestran no son. Ahí se estaban drogando
Flor Maria
Me habéis estafado, he pagado 8 días de hotel para estar tres minutos en el, el tiempo de grabar un vídeo y irme, partida de estafadores, diez minutos de la playa y está a una hora y media en coche, sucio, nada higiénico el lugar, aire acondicionado y wifi no funciona, techos llenos de hongos, cerradura rota y puerta que no se puede cerrar, el barrio da miedo, no hay mesa de billar, y el sitio en vez de estrellas por las paredes tiene pegado chicles masticados, en las paredes, jamas pensé que Expedia me engañara así, siempre he teñido buenas experiencias con vosotros, pero está a sido horrible, el dinero que llevaba para gastar en Cancún lo he tenido que coger para pagar otro alojamiento, me habéis amargado las vacaciones, os pienso denunciar
edgar
Yo rente una suite y obtuve un cuarto sucio y mal oliente
Jorge
.
Verified traveler
NO SE QUEDEN AHI
malisimo lugar para quedarse, todo estaba sucio, olia mal, tenia mal aspecto, machas no se sabe si de sangre o que eran, no era para nada lo que HOTELES.COM te enseña en las fotos, literalmente me vendieron algo que no era y por lo misml ni me quede en el lugar
Nadyeli
Súper sucio y ruidoso lleno de humedad
Muy mal servicio además de sucio y ruidoso no se puede descansar, te sientes inseguro ya que la chapa de la puerta no servía, la humedad escurría en las paredes y todo estaba muy sucio
LAURA
Felicidades
Excelente atención y servicio
ana
.
Rubi
Muy mal servicio en la atención el chico que se encontraba no daba soluciones solo pretextos no quería hacer cobro con tarjetas , es la primera vez que lo veo pero nefasta su actitud.
Location & surroundings
Hotel Chi Ibal Hu Cancun
C. 35 Nte. 63, Cancun, Mexico
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Hotel Chi Ibal Hu Cancun
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