Hacienda de Castilla

8/10

Excellent

04 Jun 2026

christian

El hotel está bien, solo que está en una zona residencial , si llevas automóvil o si no te molesta caminar como 500 m al transporte público está bien por el precio

Self

10/10

Exceptional

07 May 2026

Adam

Great hotel. Newly funished, clean, comfortable beds, air conditioners that work well, nice pool onsite, restaurant onsite that is affordable with room service options. While the hotel itself was great, the location is questionable. Poor rundown neighbourhood that might be off-putting to some guests. All in all, I had a great stay, and would consider returning.

Self

10/10

Exceptional

04 Apr 2026

ÁNGEL

Todo muy bien.
Lo mejor fue que olvidé mi Kindle en la habitación y la tenían en perfecto resguardo cuando pasé por él.
Lo recomiendo ampliamente.

2/10

Poor

28 Jan 2026

Miriam

The bathroom stinks horrible, staff okay, not very friendly to be honest. The area for this hotel is horrible!!!!!!!!

Family_with_children

6/10

Pleasant

03 Jan 2026

Jennis

We had multiple rooms and 4 days. The room was clean ; but various amenities were not working like either TV or warm water.
They also charge a cash room tourism tax .

Leisure Family_with_children

2/10

Poor

21 Dec 2025

Richard

Was openly discriminated against for being disabled

Friends_and_family Family

2/10

Poor

23 Nov 2025

Duc

NO A/C, NO ELECTRICITY, NO RUNNING WATER, ABSOLUTELY NOTHING WORKED!

Leisure Family

10/10

Exceptional

02 Nov 2025

Richard

Great staff, great attention to detail

Self

10/10

Exceptional

02 Jul 2025

Victor

Good service for the price.

8/10

Excellent

18 May 2025

charlene bourassa

The staff is amazing!

Leisure Self

4/10

Poor

09 May 2025

Martin

We had no lights and water for almost 2 days!. i took a video. We had to shower with a bucket. the staff is really nice dont get me wrong!. but it was a real problem.

Leisure Family

8/10

Excellent

08 May 2025

Kim Yvette

Good little hotel for short stays. Staff are wonderful and attentive. Diego in restaurant was friendly attentive and a great cook. Love the toiletries in room, included toothbrush, lotion, tissue pack and shampoo. Area is rural but Ubers are easy and affordable. Took one to nearby Playa del Niño. The front desk sells refreshments and water. Note: not at all close to the Cancun hotel zone

Leisure Self

10/10

Exceptional

29 Apr 2025

Kim

Clean, safe and great staff. Diego in restaurant was the best! Food was well prepared and presentation was very nice. Walking distance to shopping boulevard,shops, ATM,plaza,etc. Used Uber to get around which was easy and affordable. Would recommend for short stays. Toiletries were a nice touch.

Leisure Self

10/10

Exceptional

25 Apr 2025

Priscilla

The place was clean and everyone was so friendly. Front desk guy helped with all questions and suggested places to visit. The restaurant waitress was so sweet and friendly. Only at nighttime is loud and you can hear literally everything around. Overall, it was a great place for the price especially with friendly people working there. Will return hopefully in the near future.

Leisure Family

8/10

Excellent

20 Mar 2025

Subhadip

Good for sleeping overnight

Family

8/10

Excellent

02 Mar 2025

Hugo

This hotel offers good value for the price. The pool is a definite plus, and there are plenty of dining options nearby.

Leisure Self

2/10

Poor

26 Jan 2025

Michael

Towels had holes, very unsafe area. The phones in the room just for show and not connected.

Restaurant on site is nice and well priced. Windows left opened by bathroom and not safe. No money safe in rooms and TV didn't work

Leisure Self

10/10

Exceptional

18 Jan 2025

Estelle L

Great little hotel! Very pet friendly, too!

Self

8/10

Excellent

01 Jan 2025

Jairo

Hotel su price me in the inside.

Hotel rooms were just remodel with new bathrooms tiles, sink and paint. Beds were comfortable. Hotel not recommended for family vacation per the área. Hotel came with gate parking only booked it to pick up family early morning at the airport. Hotel not bad for the price I paid give it 7/10.

Friends_and_family Family

6/10

Pleasant

06 Dec 2024

Carlos

The room was OK, desk service not quit good and the hotel location is kind of intimaditing.

Leisure Family

8/10

Excellent

18 Nov 2024

Enriqueta

Me gustó su ambiente es tranquilo y el personal muy amable sobre todo los de limpieza y recepción.

Leisure Self

8/10

Excellent

14 Nov 2024

Naleita

I enjoyed my stay here the room is very clean and the staffs are really nice, the area is not a good one it seems

10/10

Exceptional

24 Sep 2024

Diana

It’s definitely a steal for the price. Felt safe the entire time & loved that it had parking with a closed gate. Has great amenities & the pool was amazing and refreshing. Staff was very polite and helpful. Would definitely stay again & recommend. Very close to plazas and transportation.

Partner

10/10

Exceptional

07 Sep 2024

Jolene

Great place to stay

2/10

Poor

26 Aug 2024

Youcef

I booked 6night I stayed 2night and I left it was horrible

Leisure Friends

10/10

Exceptional

13 Jul 2024

Jolene

Nice place for family to stay

8/10

Excellent

12 Jun 2024

Frankie

Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent

Leisure Partner

10/10

Exceptional

25 May 2024

Daryl

Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.

Leisure Partner

2/10

Poor

21 May 2024

jesus israel

You can hear through the wall of everyone.

8/10

Excellent

29 Apr 2024

Rafael

No elevator and no fridge on room. Very clean nice room and very clean.

Leisure Family

10/10

Exceptional

27 Apr 2024

Charlene

This is my kind of place!
It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.

Leisure Self

10/10

Exceptional

18 Mar 2024

IRMA

Para mi y mi familia está excelente y excelente precio

10/10

Exceptional

04 Mar 2024

Emely

Management was amazing! Place is lovely, just the neighborhood..

Family

8/10

Excellent

02 Jan 2024

WENYU

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

Leisure Family

8/10

Excellent

21 Dec 2023

Manuel

Esta bien

Business

2/10

Poor

06 Oct 2023

Maria

Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada

10/10

Exceptional

27 Aug 2023

Sean

Hidden little gem for a good rate

Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks.

I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels.

The front desk helped me with an order from DiDi's (kind of like ubereats or doordash).

I'd totally stay here again!

Friends_and_family Family

8/10

Excellent

06 May 2023

francisco

It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com

Business Self

10/10

Exceptional

29 Apr 2023

Zenon

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.

Leisure Self

6/10

Pleasant

01 Apr 2023

Enrique

It's ok

Business Family_with_children

2/10

Poor

18 Mar 2023

Christina Marie

I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.

Leisure Friends

8/10

Excellent

26 Jan 2023

Edgar

It was comfortable and clean. I enjoy staying there.
Close to public transportation.

Partner

8/10

Excellent

14 Jan 2023

Praveen

Cleanliness and prompt service. Cost effective.
Didn’t like area around hotel.

Leisure Family

8/10

Excellent

09 Jan 2023

Arbinne

the one whose cleaning the rooms is so nice and friendly

Leisure Friends

2/10

Poor

12 Dec 2022

Juan Pablo Gutierrez

they lost my registration and I had to stay in other hotel.

Business Self

8/10

Excellent

16 Oct 2022

Shella

Nice clean room and friendly staff.

Leisure Friends

10/10

Exceptional

09 Oct 2022

steven

nice hotel. beds not that comfortable and breakfast only is 1 option.
friendly staff and very kind. great location and value
good hot water

Partner

8/10

Excellent

01 Sep 2022

Verified traveler

Horrible part of town

Hotel is iin a very bad location. Staff not very helpful. Hotel not very clean.

Friends_and_family Family

6/10

Pleasant

29 Jul 2022

Maria

it was ok

Leisure Family

10/10

Exceptional

27 May 2022

Dihara

All the staff was super helpful. Only heads up is that if you leave for the day and come back at night, you will notice that your room was cleaned. Don't be startled! They just clean and leave.

Leisure Friends

10/10

Exceptional

12 May 2022

Diana

Friendly staff.

Leisure Partner

8/10

Excellent

19 Feb 2022

natalie

The room were large and clean. The pool was clean and there was free WiFi which is a bonus. The bad thing is there was no hot water

Leisure Family

10/10

Exceptional

17 Feb 2022

Jonathan Bello

Is just good for guests looking for cheaper price but good quality service.

Leisure Family

4/10

Poor

16 Feb 2022

Kingsley

No wifi in the rooms, you have to hangout in the lobby. That’s nonsense.. and not as advertised. All else was good, pool area looks more beat than the picture you see so be careful about your expectation but friendly staff

Leisure Self

10/10

Exceptional

10 Feb 2022

Celal

Water was cold .. they interested . 😍

Leisure Self

2/10

Poor

29 Jan 2022

Julie

Property is run-down. Pool was small and dirty. No hot water. Room air conditioner did not work. Not in a good area of downtown. Dirty and unsafe for tourists.

Leisure Family

6/10

Pleasant

02 Jan 2022

Pierre

The wifi sucks in all areas of property. Breakfast is basic of course but only includes two cups of coffee ! (Eggs, beans, small plate of fruit, 2 slices of bread and coffee (2 cups,lol))

Leisure Self

4/10

Poor

21 Dec 2021

Izalia

If you’re not local do it stay here. This is not a tourist type hotel. Neighborhood is not safe a night. They do not offer airport shuttle as advertised. Will never come back.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2021

Adrian

Good for one night

It was only for one night, the hotel s good but the zone outside the hotel is not that good, streets are really dirty.

Friends_and_family Family

2/10

Poor

18 Dec 2021

Jontan

Bernardo needs To lighten up

10/10

Exceptional

08 Dec 2021

lorna Amy

The hotel was very clean and the staff were friendly and helped in any way they could.

Leisure Partner

10/10

Exceptional

07 Dec 2021

Roy

Nice friendly clean hotel in a local area downtown cancun.anything you need to buy is within walking distance:)

Leisure Friends

2/10

Poor

04 Dec 2021

Rasheedah

The property was in a great location but a terrible place to stay. The staff seemed to be unfriendly and unhealtful. Also, the hotel did not supply wash clothes and the water was cold for taking a shower. The hotel water was turned off for almost 2 hours the day before checkout.

Leisure Self

10/10

Exceptional

19 Nov 2021

Ashley

The staff was amazing and so helpful. If you’re wanting to experience more of a local feel this place was perfect. Smaller and personal. The front desk gave us easy to understand directions and great ideas on where the better places to go. The property is very close to the bus line and so we were able to navigate easily without knowing much of the area because of how helpful everyone was. The restaurant was very helpful and great with our likes. My son likes hamburgers and they had the best ones. When he didn’t eat the tomato, the next time we got a hamburger he just didn’t put one on without us saying anything. The whole hotel was out to please. Very pleasant and the staff made this trip an enjoyable one. I would definitely love to go back and stay there. Personable and helpful and we could tell that they wanted us to be there and appreciated us. Very good feeling to support the smaller properties instead of the big resorts. I would recommend to anyone that wants to really experience Cancun. Extra thanks to the guys at the front desk for all their help and making our vacation great.

Leisure Family

4/10

Poor

14 Nov 2021

C

A roof over your head?

Zero hot water, next to zero chance of connecting to wifi, small hard beds. Room was clean and staff were good. One night would be OK if that was your only option. Restaurant was too expensive for what you got. Loud at night from pool and pool table.

Partner

8/10

Excellent

05 Jul 2021

Verified traveler

The staff were friendly, helpful and efficient at their duties, the rooms and facilities within were fine and kept in clean working condition. The restaurant I used for a time but found it wanting in the menu and price,however as always the staff were friendly and helpful. I would certainly return for the value for money offered.

Leisure Self

10/10

Exceptional

01 Jun 2021

Peter

Highly recommend

Very nice, great bargain for the money. The rooms and property are sanitized and clean. No Frills accommodations that met all my needs. Friendly helpful staff. There's a small Cafe Restaurant, pool, pool table and game area. Rooms have air conditioning

Self

4/10

Poor

10 Apr 2021

Verified traveler

The property is not well kept the hallways and rooms or smelly.the amenities are the most basic or none. The location is not close to anywhere interesting there aren't any close by things to do. There are no coffee makers no microwaves no refrigerators no cups one has to pay for hot water to make baby milk.
However the staff are very helpful as usual in Mexico and they will go out of their way to try to make their guess happy with their limited capacity. Owner should reinvest some money into the property instead of just receiving and running the property down

Leisure Family_with_children

10/10

Exceptional

27 Mar 2021

Verified traveler

The staff were extremely helpful . We loved our stay here and are planning to return soon . The food is great and prices are affordable too . It is close to main transportation by bus system , and taxi service right at the hotel and they tell you upfront and don’t change their prices depending your destination or time of day like other taxis at the tourist spots . I recommend trying the local restaurants in walking distance too , amazing people !

Leisure Friends

10/10

Exceptional

09 Jan 2021

Diane

My go-to place in Cancun

This is my go-to value hotel in Cancun, whenever I need to stayover. I live in Isla Mujeres and sometimes I arrive too late to take the ferry, or stay over for shopping or a special event. The rooms are clean, great protected parking inside the walls of the hotel, great customer service, friendly staff, very accomodating. And a lovely little restaurant where they bend over backwards to cater to your every need. Plus a nice claan pool for a leisurely dip

Partner

10/10

Exceptional

22 Jan 2020

Verified traveler

Lovely!

Lovely place. Extremely helpful and friendly staff, very clean, nice location, 24 h security and gated parking lot. Patio restaurant with good food.

Friends_and_family Friends

6/10

Pleasant

01 Jan 2020

Verified traveler

Not great for international tourists

Location is near downtown it is not good if you want to go and see typical tourist places in Cancun. We did not feel very safe walking around the hotel. It seems like a sketchy area and there are many other places where you could Live that are much better.

Partner

10/10

Exceptional

15 Dec 2019

Diane

I stay here whenever I’m in Cancun

I stay here often whenever I need to overnight in Cancun. It’s a very comfortable, safe, convenience, easy-going hotel for a very reasonable price. I’ll be back soon!

Business

6/10

Pleasant

23 Sep 2019

Verified traveler

Its an ok hotel for one or two night stay. Condition of the hotel is a bit old, the shower didnt have enough water pressure or hot water, the wifi was horrible, very slow and someties didnt even connect at all, and the tv was small and only like 15 channels. The pool looked old and small, didnt even feel like getting in it.
On the good side, the beds and pillows were clean and comfortable, the room itself and bathroom was clean, and it had a restaurant that offered ok food. For a short stay, a good value for your money.

Leisure Partner

10/10

Exceptional

06 Sep 2019

Verified traveler

The accommodations were great! There is 24 hour security and gated parking. The rooms were very clean! The air conditioning was awesome! The staff was friendly. It is really affordable, which gave us the ability to enjoy more tours during our time in Cancún!

Leisure Partner

4/10

Poor

25 Jul 2019

Mark

No airport shuttle,

Wrong discription! The hotel does not has airport shuttle. And taxi fare they offer is higher than what u can get.

10/10

Exceptional

12 Jul 2019

Diane

Nice safe hotel for a single woman

Nice, clean Mexican hotel where locals stay. Both times I've stayed, I'm the only American. Well equipped comfortable rooms, good Air Conditioning, nice pool, pleasant restaurant on premisis, and secure parking with 24-hour guard on site. It's my go-to hotel for any trips I make to Cancun, or when I need to overnight in town before leaving on an early flight. As a single woman, I feel very comfortable staying here, and you can too.

4/10

Poor

04 Jul 2019

Marlene

Uno de los chicos de recepción, creo que su nombre era Ismael muy desagradable todo el tiempo con tonos de voz inadecuados nada amable ni cordial, el clima de la habiatacion nunca funcionó el control y fue muy incomodo dormir así. Fuera de eso los otros chicos de recepción y limpieza muy amables siempre.

Family

2/10

Poor

19 Jun 2019

Verified traveler

Horrible lugar y ubicación muy feo no lo recomiendo

Leisure Family_with_children

10/10

Exceptional

11 Jun 2019

Diane

Nice very Mexican Hotel in the downtown area away

Lovely very Mexican hotel in a local non -touristy Mexican neighborhood. Not on the tourist agenda. Ni beach but nice pool. Excellent service very warm and friendly people. I was the only non-Mexican there. It’s great value for a modest price. I will definitely stay here again If coming to Cancun for business.

8/10

Excellent

19 May 2019

Verified traveler

They have a small restaurant that is convenient for night, specially for if you have small children and don't want to go out. Staff were very courteous, pool was “ok”. We had a room where we had about 20 stairs steps- got tiring. Neighborhood was questionably “safe” but nothing happened sooo it was “safe”.

Leisure Family_with_children

2/10

Poor

11 Apr 2019

KT

Really bad part of town. There was no water in the pool. Pictures online are not what the place looks like at all. Staff was really nice and the food from the restaurant was good

Leisure Family

2/10

Poor

25 Mar 2019

Mando

We spent four nights there. The door of our room would open even when locked; the security latch was loose and could easily been knocked off if the door was opened forcefully. We spent a night without a properly locked door. The room smelled like humidity, and the bathroom had the smell of sewer line. The WIFI would not work unless you were in the reception area. The pool had a noticeable line of dirt, People would throw shoes into the pool.

Leisure Family_with_children

10/10

Exceptional

26 Jan 2019

Verified traveler

Great place Great service friendly staff amazing breakfast on beach

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2019

Sian

Great value. Clean room, nice staff. Would stay again.

Partner

8/10

Excellent

10 Nov 2018

Verified traveler

Nice hotel in a bad neighborhood. There is gang activity and poverty in the area. Convenient location to downtown Cancun but far from the beaches.

8/10

Excellent

03 Sep 2018

Edilberto

Good for Families!!

Nice place

Family

2/10

Poor

24 Aug 2018

Verified traveler

This is the worst place EVER. I have used expedia many times but am the most appalled by their partnership with this hotel. For foreigners, I would never ever recommend this place! My airport shuttle driver told us that the area was unsafe as soon as he dropped us off there. Additionally, upon arrival, the staff tried to immediately falsely charge me fees when expedia didn’t display them nor did the manager inform me of an early check in fee when I had been in communication with her for 2-3 weeks prior to arrival. Moreover, the room was extremely dirty BED BUGS EVERYWHERE!! Bugs in our sheets and at one point falling from the ceiling! I would highly recommend expedia to remove them from their site! Luckily called Expedia a few hours after check in and resolved the issue and immediately got into another hotel! Not even expedia could get a hold of their staff/manager.

10/10

Exceptional

12 Aug 2018

Verified traveler

Staff were very friendly and assisted us greatly, maybe provide washcloths in the bathroom/shower

2/10

Poor

03 Jul 2018

Verified traveler

No hot water at the room. No refregator , far from beach.

2/10

Poor

27 Jun 2018

Verified traveler

Many bugs, No hot water, Slow wifi

This is a terrible experience. We could not bear the bugs, cold water for shower, and the slow wifi so we changed to another hotel. This hotel is the \"flight+hotel\" combo from Expedia. I suggest everyone who wants to choose a combo pay more attention to the quality of the hotels.

10/10

Exceptional

08 Jun 2018

Robert

My experience in staying in this hotel it was great. They have staff that are friendly the service was excellent they treat the people with great respect.

8/10

Excellent

01 Jun 2018

Martin

Wifi needs to be improved . Out 7 days I stayed not once the wifi work . For people traveling from other country is hard to comunícate back home . Beside that great place.

8/10

Excellent

31 May 2018

Belen

Overall, it was a nice hotel, very clean. The food at their restaurant is delicious. The only bad thing about our stay was that the receptionist did not ask for our vehicle information, therefore; we had a staff member knocking really loud in our door around 10 pm. that was very unpleasant because it disturbed our sleep. Make sure they take all the information required for your stay.

8/10

Excellent

26 Apr 2018

Jonathan

Overall good stay!

Nice big rooms with good amenities including tv and AC. The only bad thing is the WiFi which has a terrible service around the rooms.

8/10

Excellent

26 Apr 2018

Juan

Internet signal is to weak, it needs to be improved

8/10

Excellent

24 Apr 2018

Rolando

Nice hotel for the price. It could be better.

I had a second floor near to the pool. Maybe too loud in some times of the day specially in the morning. In the afternoon people at the pool made a little flood but nothing too big. The bedroom in this time I stay here was very nice except for the air conditioned that was loud, maybe it´s require some maintenance. The TV good, the beds great and the pillows too. The bathroom very nice for a trhee stars. Nice water pressure and great heat in the water pipes. Except for the noise of the air conditioner and the noise of other clients at the morning walking and closing doors, other things was very good.

8/10

Excellent

19 Apr 2018

Adri

Nice hotel located downtown of Cancun.

Quite, close to a lot of amenities and close to the hotel zone area.
Very affordable.

6/10

Pleasant

02 Apr 2018

Lorena

No Wifi, no Shuttle

WiFi never worked, and there is no airport shuttle service included, actually they are very far away from the airport.

Partner

8/10

Excellent

12 Mar 2018

Catherine

Great place to stay for a quiet night. Great security. Friendly staff. Clean and restaurant on premises.

Family