Name: JS Palma Stay
Address: Carrer Dels Pins, 26, Can Pastilla, 07610, ES

8/10

Excellent

29 Jul 2026

Jonathan

Great hotel! Nice staff. Great breakfasts

4/10

Poor

27 Jul 2026

Erika

Great area, lovely beach as close by...which was good as we could never get a sunbed!
There was a power shortage on part of the island which affected our hotel...having no electricity wasn't the hotel's fault, however how they delete with it was terrible...no toilet

8/10

Excellent

22 Jul 2026

Chris

The property is well looked after, has very friendly staff and very near to the airport.
Downside was there was a power cut in the general area and we lost all electric, water and air con for 36hrs.
However, the staff did there upmost to support us providing fresh bottled water (with ice), lunchtime sandwiches and a handheld fan !! On the night time there was a cold buffet provided (which was excellent) considering everyone all the staff where working in extreme conditions.

8/10

Excellent

17 Jul 2026

Lorraine

Good food, close to airport

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Michael

The overall experience was good. We liked the pool bar and the free entrance to the spa - although the spa could use some extra love and care. The breakfast was diverse and the staff was very friendly and helpful. Good location close to the airport, the public beach and lots of restaurants nearby.

One issue was that there were not enough sunbeds and people reserved them by placing towels and leaving them unattended for hours. Sure one could tell the staff about the issue and they would remove the towels but we feel too conflict-avoidant to ask for that.

The overall cleaning in the spa and pool area could be improved. Especially in the spa you could find hair on the floor and in the sauna. We also found a few ants crawling on the floor of the room despite our room being on the second floor.

It was a good stay for most parts but not great value for the money that we paid.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

claudia

Great place to stay.Nice surroundings .Excellent food morning evening. Room is very small.Pool is little crowded with towel play as well.

Partner

10/10

Exceptional

13 Jul 2026

Maame

The best hotel I have stayed at … restaurants, beach and shops within walking distance and just about a 5-10 minute drive to palma airport.
Exceptional staff and excellent facilities
My favourite was the varied selection of breakfast served every day. Will definitely stay here if i return to can pastilla

Self

4/10

Poor

12 Jul 2026

Lazar

First of all when i booked the reservation said breakfast is included. When we arrived i had to pay additional 170€. Online the working hours for the pools and ameneties ade different than the ones when you arrive so it was basically useless for me and that was the main reason i booked the hotel. Cleaning was done once a day, however the only thing was new towels and the beds made (not even clean sheets, just tidy up). Pools in the spa area were always slimy and not very clean. Breakfast was the same every day with minimal changes, honestly not worth the money. The owerall expirience was decent, like any other 2 star hotel i think the advertisements are very missleading and not worth the price.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Anne

The rooms were nice and the breakfast was fine. However the evening meals were not great and we ended eating out.

The location was handy for the airport and close to Palma and to the local beach and amenities .
What was not good was the fact that we had to pay for the safe, which was not good and also had to pay daily if we wanted to have and exchange towels for the sunbeds.

Another thing that was very concerning was that a huge piece of glass on the stairway up to the mezzanine patio area fell. This could easily have been a horrendous accident.

Friends

8/10

Excellent

07 Jul 2026

Gemma

Very friendly staff

Friends

10/10

Exceptional

02 Jul 2026

ricardo

Is very good hotel

6/10

Pleasant

23 Jun 2026

Merve

The room had several issues that affected the overall experience. The mirrors were not clean, and the toilets had an unpleasant smell. There was also an air conditioning leak, which was fixed during the day, but it was still inconvenient to deal with.
The room amenities were limited – there was no glass or cup to drink water from, only a kettle, which felt unusual. Additionally, only one large towel was provided daily, which was not sufficient given the use of the swimming pool and SPA facilities.
Check-in was only allowed from 2pm, and while rooms are often available earlier in many hotels, the reception staff were quite strict with no flexibility, which felt disappointing.
On the positive side, the pool and SPA facilities were excellent and very enjoyable. The garden and bar areas were also lovely, and the diversity of guests added to the experience. Most of the staff were very friendly.
That said, the hotel would benefit from improving attention to small details. Providing an extra towel, basic in-room amenities like tea, coffee, and a cup, and ensuring better cleaning and maintenance checks before guests arrive would make a big difference. While most staff were pleasant, there were a few individuals who were not as welcoming – this could be improved through better monitoring and coaching.
Finally, there were some slippery areas in the hotel which felt unsafe, particularly for senior guests.

Self

8/10

Excellent

21 Jun 2026

Leyla

We had a lovely stay at Hotel JS Palma. The location is great - super close to the airport, beach, and a variety of restaurants and bars. The staff are very friendly and helpful. We stayed in a junior suite and it was spacious and very clean. I particularly loved the pools and the spa!

My only minor criticism was the minimal non-meat/non-diary food options. There were a few, which were nice, but for a hotel of that size and within such a touristy area, I would have liked to see a bit more accommodation for those with dietary restrictions.

That said, we had a really enjoyable stay and would definitely return.

Family

10/10

Exceptional

16 Jun 2026

Isabelle

We took the half board option. The food was really good. The choices and variety were amazing. Staff are nice and entertainment was nice too

Friends

10/10

Exceptional

15 Jun 2026

Louise

I was not expecting this hotel to be as good as it was for the price ! In the heart as a base for all surrounding places to visit.
Everything was easy getting about down to the staff helping you.
The breakfast was plentiful , the spa and full size pool was excellent and all free of charge with a steam room gym and jacuzzi!
The staff were outstanding in helping you out and even when checking out made it simple to still use all facilities untill departure time! Def return to this hotel outstanding!

Self

10/10

Exceptional

14 Jun 2026

HO YUEN

Nice adults only hotel. There’s a good variety of options at the breakfast buffet. Not far from airport and the planes flying over didn’t disturb me at night.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Emma

Amazing hotel and amazing location!

Friends_and_family Friends

8/10

Excellent

06 Jun 2026

Alexander

Dennis the front desk personnel is very helpful in assisting me with placing call to Iberia airlines for seating modifications.

Partner

10/10

Exceptional

06 Jun 2026

Chris

You cannot fault this hotel for anything . Swim up pool , pleasant staff , beside the airport so no long transfer , beside the beach , excellent mix of people . Perfect for every type of holiday . Restaurants nearby , well priced drinks , loved watching the planes take off and land in the distance, spacious balconies , cleaners did an amazing job too . No queues at reception or the bars , nightly music on site , huge tv for the sports , food was amazing . I can’t fault this hotel even if I was looking for something to complain about . Cg

Partner

8/10

Excellent

04 Jun 2026

Mario

Great spot to stay at…dinner was okay not much to offer but breakfast was great.

Partner

8/10

Excellent

01 Jun 2026

Catherine

Great service

Friends

10/10

Exceptional

27 May 2026

kirty

We enjoyed our stay at this hotel. It was near to everything.

Friends

4/10

Poor

26 May 2026

Jennifer

This \"four star\" resort really felt more like a 2-3 star budget hotel. To charge/ require cash deposits for the most basic things, like towels and robes, is not a 4 star experience.
To provide the room with a tea kettle, but not even mugs or tea bags is not a 4 star experience. We called asked for mugs and were told tea is an extra charge. You do Know how cheap it is to buy tea bags, right? only a budget, 2 star hotel would do something like that. Also, there are never enough sun beds at the pool. Going to the pool with nowhere to relax is not a four star experience. Breakfast was not very good, yogurt ended up being my go to because everything else was disappointing. The rooms are tiny. I would not stay here again.

Partner

6/10

Pleasant

20 May 2026

Louise

Food good ,Rooms clean very disappointed even though clear signs about not doing so still towels reserving sunbeds & nothing done . Barking dogs and flight path would potentially put me off re visit but obviously nothing hotel can do about that .

Friends

6/10

Pleasant

18 May 2026

Joaquim Da Silva

Very good Breakfast, the pool was difficult to get a bed to sunbathe first thing in morning there were towels in all the beds and no one in, the bed sheets didn’t get changed the all week , and the noise from the planes was just too much.

10/10

Exceptional

15 May 2026

Timothy

Great location next to bay and beach! Also really close to airport!

Partner

10/10

Exceptional

14 May 2026

Aine

Clean rooms, lovely staff, great pool and decent spa

Friends

10/10

Exceptional

13 May 2026

Katya

Hotel was very clean, staff were brill too. Excellent atmosphere, would definitely stay there again

Partner

10/10

Exceptional

13 May 2026

Samantha Clare

Great hotel. Great facilities. Great staff. Great location. Already looking to rebook it was that good.

Self

8/10

Excellent

11 May 2026

Steven

Really nice hotel. Good pool area. Nice breakfast. A bit out of the way so quieter. Clean rooms - could do with a bigger tv.

Partner

10/10

Exceptional

08 May 2026

Andrew

Excellent location close to all amenities and coastal walk to Palma. Breakfast very high quality with wide range of choice and preferences. Easy access to airport on public transport. Due to hotel location, the flight path might not be for everyone. Highly recommended!

Partner

10/10

Exceptional

04 May 2026

Charlotte

.

Friends

10/10

Exceptional

04 May 2026

Veronica

Great location, not far from the airport and the beach. Great beautician. Fantastic food! They had vegan food in tge buffet

Partner

10/10

Exceptional

02 May 2026

Federico

Ubicación, relación calidad/precio

Self

10/10

Exceptional

28 Apr 2026

Alison

Excellent hotel, fantastic location and staff very helpful.
Breakfast amazing with such a lot of choice.
Definitely would return

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Martina

Bedrooms are a bit on the small side but the rest of the hotel is top class. Fabulous spa wth indoor and outdoor pools of various temperatures.
Breakfast was very good too.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Ifeoma

A really nice hotel very clean and faultless in all areas. Spa is a must do if you can. Traveled as a couple in late April so wasn’t very busy plenty of space around the pool and a nice chilled vibe with the music. Our room overlooked the pool on the 1st floor and we had a lovely day bed to lounge on while on the balcony. I am not a breakfast person but ventured in one of the days there looked to be a good selection of hot and cold foods available. The lunch time snack bar had a small choice and everything was ok.
The area has plenty of places to eat so we ventured out everyday so can’t comment on the evening meals.We will definitely return again

10/10

Exceptional

21 Apr 2026

Joanne

We thoroughly enjoyed our stay! Amazing staff and amenities and very clean, thank you!

Family

10/10

Exceptional

16 Apr 2026

daniel

this is a must visit attraction the staff are fantastic and the facilities are exceptional. Breakfast is exquisite. The room is pristine and the beach views are incredibly.

10/10

Exceptional

16 Apr 2026

Karen

Clean room , excellent choice of food, friendly helpful staff

Friends

10/10

Exceptional

12 Apr 2026

Simon

Really enjoyed staying here, the hotel is a perfect size for a relaxing short visit and very well located near to beaches and bars/restaurants. The staff who work here are all very polite and engaging and the selection of food for breakfast and dinner is varied and fresh. Excellent value for money and only a €16 cab 5 mins from the airport, don’t get an uber they want 3x the cost. The only downside was noise from dogs barking in adjacent properties when you have the balcony door open but this is not within the hotels control. Would definitely return and recommend to anyone for a cheap and cheerful relaxing break. Didn’t visit the spa or indoor full lane pool but this is also a bonus and excellent to have these facilities included in the price.

Self

6/10

Pleasant

12 Apr 2026

Corby

Poor view from balcony and room was too warm. I understand mid April may still be considered not warm but for temperatures over 20 degrees I expect the air conditioning to be on. Everything else was almost perfect

Self

10/10

Exceptional

11 Apr 2026

Caroline Ann

Really enjoyed my stay. Felt safe as a solo traveller.

Self

6/10

Pleasant

10 Apr 2026

Sophie

Me and my partner got a 24 hour sickness, like food poisoning, the next night we heard the woman in the room next door being sick all through the night. Other than that it was a lovely holiday fantastic location and great food options. I would return

Partner

10/10

Exceptional

09 Apr 2026

Debbie

Hotel was perfect for its location. It was also spotlessly clean with friendly staff. We stayed in April, had no issues with people reserving sunbeds, which was nice! Not over crowded. Breakfast was plentiful and tasty.
A few downsides…
Kettle in room, but no other coffee/tea making facilities. I’m sure if we’d asked they would have been supplied. There was a constant humming noise in the room at night, even with air-con turned off. It was loud enough to wake us during the night.
Having said all that, we would definitely stay again as the positives outweigh the slight negatives.

Partner

10/10

Exceptional

09 Apr 2026

Caroline

Buffet breakfast waa amazing 👏 Dinner buffet was amazing 👏 id recommended this hotel to everyone 😋

Partner

10/10

Exceptional

09 Apr 2026

Helen Margaret

Exceptionally clean, lovely staff, great use of spa and gym. Perfect location. Rate very highly even if the pool was freezing!

10/10

Exceptional

05 Apr 2026

Sarah Jayne

We throughly enjoyed our five nights at this hotel. A lovely clean hotel with great staff. When you walk in reception not only are you greeted with a smile and a welcome, but you also get a great smell, I don’t know how they do it, but it smells devine permanently. Our room was kept clean and the balcony has comfortable chairs. A bit weird, is the provision of a kettle and a fridge but no cups and provisions. The bar happily provides cups and spoons etc and so we went to the local supermarket for teabags and milk. The bar staff deserve a special shout out, they weren’t kept extremely busy given the time of year and the fact that most guests are out cycling and sailing but were friendly and polite and we had service with a smile every time.

Partner

10/10

Exceptional

04 Apr 2026

Catherine

Clean room, helpful staff, good facilities

Self

10/10

Exceptional

25 Mar 2026

Trudi Louise

Great staff! Clean got

10/10

Exceptional

20 Mar 2026

Mel

Really convenient to the airport. Lovely friendly staff. Spa included in price of room which was great. Breakfast very relaxed and plentiful. Would definitely recommend staying here.

10/10

Exceptional

18 Mar 2026

Maricel

Breakfast buffet is great!

Family

10/10

Exceptional

24 Feb 2026

Andrew

Everything Spotless, food fantastic, staff were brilliant, I would 100% recommend this hotel.

Partner

8/10

Excellent

23 Feb 2026

Benjamin Stanley Charles

Fantastic experience, lovely hotel!

10/10

Exceptional

04 Dec 2025

Patricia

Nice hotel, rooms good. Great area.

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Kenneth

Quick check in, Room clean, staff polite

Partner

8/10

Excellent

08 Nov 2025

Atanu

Welcoming and helpful staff. Breakfast was excellent.

Business_and_leisure Self

10/10

Exceptional

02 Nov 2025

Ray

Very clean

8/10

Excellent

28 Oct 2025

george

House keeping was very good

Partner

10/10

Exceptional

24 Oct 2025

Rosalind

Air conditioning was rather noisy.

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Geethika

We loved the place. Breakfast was excellent. Location was great.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Tolulope

Amazing! Loved it!

Self

10/10

Exceptional

19 Oct 2025

Linda

Healthy breakfast options. Lots of choice.

Partner

10/10

Exceptional

12 Oct 2025

Shkumbin

I didnt use it

Leisure Self

8/10

Excellent

10 Oct 2025

Algy

Good spa facilities but the gym running machines were not working. We alerted the staff but no one came to fix it

Leisure Partner

10/10

Exceptional

09 Oct 2025

Brian

Super clean. Entertainment nightly. Amazing buffet breakfast

Self

6/10

Pleasant

07 Oct 2025

Jennifer

Lovely pool and close the beach area. Easy 30 minute bus ride into Palma.

Leisure

8/10

Excellent

06 Oct 2025

Louise

Quick overnight visit with work.

Business

10/10

Exceptional

05 Oct 2025

Vincenzino

Excellent hotel

Leisure Partner

10/10

Exceptional

01 Oct 2025

Brian

Staff lovely

Self

10/10

Exceptional

28 Sep 2025

Irene

Pool has a fab swim up bar, room was small but clean was there in September so was quiet at night not sure if it would be busier or noisier during higher season

Leisure Self

8/10

Excellent

25 Sep 2025

Stephanie

The hotel is in an excellent location and close to amenities that you would need. It’s a two min walk to the beach. It was clean, and accessible. Having access to the pool was great. The morning buffet is wonderful. So many options. The staff are very helpful and friendly.

Things that could be improved: I have never had to pay for a safe in my room before and I have travelled around the world. This should be standard. Also, paying for clean pool towels is silly, this should also be complimentary.

Leisure Partner

10/10

Exceptional

23 Sep 2025

Jenika

This property was convenient to the airport for my one night stay. Dennis at the front desk upgraded me and helped me when I had questions. Breakfast was excellent and staff took care of my luggage when i asked after check out.

Leisure Self

10/10

Exceptional

21 Sep 2025

Bianca

The staff was amazing

Leisure Partner

10/10

Exceptional

20 Sep 2025

Anna

I’ve been to this hotel twice now, once on a solo holiday and loved it so much that I rebooked to come back with a group of girlfriends.

They all loved the wide choice of food on the buffet, the cleanliness of the rooms and the swim up bar.

The staff as usual were all brilliant and very friendly.

Friends_and_family Friends

10/10

Exceptional

19 Sep 2025

Holly

Fantastic. Friendly staff, great facilities, great food.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2025

Justine

Pool access good. Plenty of sun beds. Breakfast good, with excellent choice. Rooms clean and cleaned daily. Very pleasant and helpful staff all round.

Leisure Partner

10/10

Exceptional

11 Sep 2025

Rebecca

I love this hotel. The value is outstanding! The pools, the spa and staff are second to none. I particularly enjoyed the hot stone massage and manicure and pedicure. Geralyn was wonderful! The staff was friendly from reception to the cleaning staff and of course the spa. The free breakfast was a nice touch. It was a wonderful place to unwind . The location is near restaurants, the beach and the airport. This hotel has it all!

Leisure Self

10/10

Exceptional

06 Sep 2025

Gonzalo

The two customer service ladies at the front counter at check-in were very helpful and friendly. Enjoy the fact that the hotel was within walking distance to the beach. Plenty of bars and restaurants within walking distance as well.

Leisure Self

8/10

Excellent

05 Sep 2025

bernadette

The hotel is very convenient for the airport. It is excellent for a short stay. I have to give a shout out for Miriam the pool bar attendant she was exceptional.

Leisure Self

8/10

Excellent

29 Aug 2025

Clare Juliana

10 mins in a taxi from airport- 17-20euros
Very local to beach food drinks, supermarket.
Clean modern well maintained, friendly staff.
No 35 bus stop nearby to get to Palma for 2 euros
Asked for a kettle to make hot drinks
Our wedding anniversary was acknowledged with a message and bottle of cava.
Enjoyed visit

Leisure Partner

10/10

Exceptional

27 Aug 2025

Michael Joseph

Fantastic pool and friendly staff.

Leisure Partner

10/10

Exceptional

25 Aug 2025

derek

Definitely come back nice and clean and friendly

Leisure Partner

6/10

Pleasant

17 Aug 2025

Vadym

Great location, no parking anywhere in the area.

Leisure Self

10/10

Exceptional

06 Aug 2025

RAMON

This hotel was fantastic. The ladies at the front desk were very nice and professional, the food (breakfast and dinner) were excellent with a great selection plus you can have food ordered to grill at the moment. We were very please with this and we definitely will come back. I almost forgot the spa, it was included in the price and is great. Two thumbs up !!!!

Leisure Friends

10/10

Exceptional

04 Aug 2025

David

An excellent hotel to spend a few days at.

Leisure Self

8/10

Excellent

04 Aug 2025

RAJVEER

It’s a lovely hotel with access to the beach, which is 5 mins walk away. It’s a great booking to make if you need a peaceful and quiet getaway. Palma city centre isn’t too far away. Staff are kind and helpful. The pool is lovely!

Leisure Self

10/10

Exceptional

29 Jul 2025

Declan

Swim up bar is fantastic. Buffet breakfast and dinner were faultless.

Leisure Partner

8/10

Excellent

21 Jul 2025

Sheila

Not as good as our last visit. The shower wash and shampoo bottles in the bathroom were empty. We asked the cleaning lady to fill them but she forgot. Also requested a double bed which was not prepared.

Partner

10/10

Exceptional

18 Jul 2025

Dean

The property is clean and safe, has modern facilities and accessible to the beach and nice restaurants. The cycling center is awesome. Everyone’s friendly and helpful.

Leisure Family

10/10

Exceptional

17 Jul 2025

Danait

We had a wonderful time. The staff (especially the kitchen staff) was

10/10

Exceptional

14 Jul 2025

Chris

Short break

Really nice short break away. This hotel was clean and tidy the staff were sll very friendly.

Partner

10/10

Exceptional

10 Jul 2025

dawson

This place is amazing. Highly recommend and would come back.

10/10

Exceptional

09 Jul 2025

Tim

Could not fault this hotel, everything about it was good, location, staff, food, the only gripe was the entertainment, could be a bit more upmarket, apart from that no complaints at all.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Caron

All the staff were particularly kind and helpful

Self

10/10

Exceptional

05 Jul 2025

Geovanni

Honestly a really nice place to stay, pretty close to everything and just an overall chill atmosphere. The breakfast and dinner is really good so don’t miss out on that. Definitely would come back here

Leisure Partner

10/10

Exceptional

04 Jul 2025

Austin

Beautiful spot - quiet place in the neighborhood but also right near the water. Pool, Spa, Fitness Facilities, Staff, Buffets, etc. all great!

Self

8/10

Excellent

28 Jun 2025

Verified traveler

A good hotel

We had a good time here, there are a couple of things that could be easily improved. For example, some days the room was cleaned super early and really well, and other days it was barely done and done very late in the day. If you’re even a little particular about toiletries please bring your own. It’s also good to know there is a small supermarket very nearby as you can buy your own (it isn’t replenished after the first night and the bar only sells small glass bottles). We also think that maybe the pools are a little small for the numbers staying. It was very hard to get a lounger as everyone reserved before breakfast even if they didn’t come down until much later in the day. The team are really good, and generally very busy but getting on with it. Check in could be streamlined with some better documentation.

Partner

10/10

Exceptional

25 Jun 2025

Jade

Perfect for a solo traveller

Amazing service, a lovely clean room and a comfy bed. 10min drive from the airport and a few minute stroll away from the nicest beach. Only stayed one night, check out was at 11am however as my flight home was at 6:30pm they allowed me to use the hotels facilities and showers for the day and called me a taxi when i requested (there is also a very nice pool with a swim up bar!) :)

Self

10/10

Exceptional

20 Jun 2025

Stephenie

So handy; great facilities and excellent brekky

Partner