Name: The Social Hub Madrid 4*
Address: Cuesta De San Vicente, 28, Madrid, 28008, ES

10/10

Exceptional

04 Aug 2026

Edward

The pool closes early so make sure you get there by 7 pm at the latest because it closes at 8 pm. They don’t open the pool until 10 am, but the staff is very welcoming and helpful. All the amenities are amazing. The laundry area is very convenient and requires that you download the app. Detergent automatically fills when a load is started. Wish we could have stayed longer.

10/10

Exceptional

03 Aug 2026

Diana

todo fue espectacular

10/10

Exceptional

01 Aug 2026

Milagros Oquendo

Excelente el personal todo muy bien

10/10

Exceptional

31 Jul 2026

Jorge

The best

10/10

Exceptional

30 Jul 2026

Mariela M

The location was perfect, has a good place to eat right in the hotel and a bar. The room was spacious, modern and very clean.

2/10

Poor

30 Jul 2026

Renee

Dirty room. Hotel was falling apart. The glass door was broken and almost fell on top of me while opening it. The safe did not work. The shower was broken. The AC was bad.

10/10

Exceptional

29 Jul 2026

Annette

Very convenient location for transit.

4/10

Poor

28 Jul 2026

Myriam

El valor por la estadía tan corta no se justifico, costo por noche varios demasiado comparada con otra familia que se hospedó los mismo días aunque fue en otro tipo de habitación el precio en esa fue más constante. La información recibida por el deluxe studio fue: no se ofrece servicio de limpieza, la ubicación es la torre 3 estrellas. El cuarto en si no es de mal tamaño para una persona pero estaba sucio el sofá, la alfombra, poca intensidad de iluminación, el mini bar estaba apagado y el hielo se descongelo, no se limpio antes de la entrada.

Ambas baristas del bar (María y Marifer) fueron muy amables y supieron hacer un café con leche de avena frío.

10/10

Exceptional

28 Jul 2026

Carlina

Excellent hotel, I recommend this 100%

10/10

Exceptional

26 Jul 2026

Carlina

We had a big room with a perfect view of the Palace from our balcony. Breakfast was very good. The staff were helpful and the pool/bar are an added bonus.

10/10

Exceptional

24 Jul 2026

Veronica

Great hotel , staff and amenities. Great central location

10/10

Exceptional

24 Jul 2026

Alison

Great location to explore the city. Lovely rooftop bar and restaurant and great amenities in the hotel with both indoor and outdoor space to relax. Staff were both helpful and friendly and the hotel was lovely and clean.

Partner

10/10

Exceptional

23 Jul 2026

Rooopmatie

The rooms were clean and comfortable. The hotel is very centric which allows you to save on transport. There are many restaurants around. There is a beautiful open area that guest can sit to read or work.

6/10

Pleasant

22 Jul 2026

mark

It was overpriced for the location and staff was great

Family_with_children

10/10

Exceptional

22 Jul 2026

Simon

Excellent in every way

Self

10/10

Exceptional

19 Jul 2026

Kermit

Very very good service very well air conditioning and properly operation !

Self

10/10

Exceptional

18 Jul 2026

Lindsay

Really enjoyed our stay. Location was excellent. Walkable to many restaurants and attractions, but in a quieter area. Room and amenities were nice. Matches the photos. Would stay again

Friends

10/10

Exceptional

16 Jul 2026

Mohd

Central location, very close to all touristic attractions in Madrid, all of them within walking distance. Plaza mayor, plaza Espagna, plaza del sol, gran via, retiro park etc. Staff were polite and helpful, room was clean and tidy. Quiet at night. Breakfast was amazing. Swimming pool was very small and you can't swim in it, it looked like a big jacuzzi but ghe view from there was stunning as you can see hhe Palacio real. I did enjoy my stay and I would recommend it 💯. Many thanks to the staff working at the bar.

Self

10/10

Exceptional

15 Jul 2026

Tia

Lovely sociable stay in an extremely convenient location! Close to metro/trains and walkable to a lot of sights! They even played the world cup matches.

Friends

10/10

Exceptional

15 Jul 2026

Margarita

Everything was amazing.

Family

8/10

Excellent

15 Jul 2026

Noushin

Nice place overall

Partner

6/10

Pleasant

14 Jul 2026

Jacqueline

I would like to suggest that each room should be equipped with regular cups size for coffee and the coffee should be instant coffee instead of this made up coffee filter bag and this smaller then small expresso cup

10/10

Exceptional

10 Jul 2026

Julie

This is a great hotel! Fun spaces, great café, clean, comfortable rooms. AC is strong, there's free laundry, fun activities, good energy with the mixed use of the building. I would definitely stay here again.

10/10

Exceptional

09 Jul 2026

WENDY

Atención 10/10

Partner

10/10

Exceptional

07 Jul 2026

Mark

Exceptional. In all areas. Food, drink, service, rooms, staff. If you are considering this hotel, book it. We are currently here and are delighted with all the above and the location. Don’t hesitate.

10/10

Exceptional

03 Jul 2026

Ana Cristina

Great place to stay

Business

10/10

Exceptional

29 Jun 2026

Jean Yves

Great place. Clean, helpful and friendly staff. Godd A/C which is vital at this time of the year. Nice spacious room with Palace view. Comfortable bed.

Self

10/10

Exceptional

27 Jun 2026

Angela

Nice clean room. Well maintained. Would stay again.

Partner

10/10

Exceptional

23 Jun 2026

Farrah

Super air conditioned, and organized, can do own laundry and very accessible to the city

Self

10/10

Exceptional

23 Jun 2026

Deirdre

The room was spotless and extremely comfortable. I found the staff to be extremely friendly and helpful. We had a small issue when we arrived and it was resolved quickly and courteously, this was really appreciated.

Partner

10/10

Exceptional

16 Jun 2026

Fabrizio

From arrival to checkout the place was amazing. Great staff, beautiful clean rooms and amenities. Coffee and snacks at the cafe were great.
This hotel is situated in a great spot close to transit and within walking distance of various attractions.
I’d recommend staying as we would certainly return.

Thank you Social Hub!!

Partner

10/10

Exceptional

12 Jun 2026

Luis E.

Muy buena localización y sobre todo el precio.

Partner

10/10

Exceptional

08 Jun 2026

Alejandra

Everything was great! Staff was very helpful. Located in the center of the city. We had a really great time

Partner

10/10

Exceptional

07 Jun 2026

Tom

Fantastic stay. All staff were really helpful - bedroom was spacious, clean and very good air conditioning! The rooftop pool was lovely and the lounge area was really inviting and sociable. Brilliant place to stay - thoroughly recommend!

Partner

10/10

Exceptional

31 May 2026

Kate

Amazing stay. Thanks

Friends

10/10

Exceptional

29 May 2026

Meaghan

Had an absolutely amazing time at the Social Hub. Very new wave style hotel, restaurant with star Andres as well as the brunch with David were fantastic and worth every cent! Food was outstanding and personalities matched and represented the brand very well- great hires, hang on to David and Andres, they are stars!
Rooms were beautiful and had killer patios, pool area was beautiful. Great location for all of Madrid, especially the La Latina neighbourhood (recommendation from the coffee barista- thank you!)
Would definitely recommend, well worth it.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Tiara

The room was clean and comfortable. Our room 7304 had two balconies that over looked the park and faced the palace. We were a 5 minute walk from Grand Via and around the corner from the Principle Pio Metro station. There is a cafe in the lobby, a pool, and a roof top bar. I enjoyed staying here and will stay again.

Partner

6/10

Pleasant

24 May 2026

Neeraj

Overall unique concept but for the amount of price charged, there should have been better amenities in the room. There should be at least a proper coffee option. Non student room should have different decor

Family

10/10

Exceptional

22 May 2026

Valerie

This is a great hotel for people who want a place to sleep and work. The hotel is a bit on the outskirts of town, but subway is down the street and walkable.

Self

10/10

Exceptional

19 May 2026

scott

Nice location. Helpful staff. Well appointed room.

Self

8/10

Excellent

19 May 2026

Araceli

The staff was friendly and close to tourist attractions.

Partner

10/10

Exceptional

14 May 2026

Alexander

Excellent staff! super professional and provided excellent service.

Partner

10/10

Exceptional

14 May 2026

scott

Breakfast for 19.50 euro is fair and good

Self

6/10

Pleasant

13 May 2026

Mark

I stayed at the hotel for 4 days. The location is excellent and overall the hotel is good value. However there are some issues: (a) the rooms are badly lit - without then central lights, my room was dingy. Impossible to read in bed as the lamps are fixed pointing down; (b) pointless having a fridge as it is only there for room service and no room for own purchases; (c) pointless TV as although it was a smart TV (Samsung), all options are switched off - so no ability to change languages or access Netflix, etc. For some reason I was in a room designed for wheelchair use which may have made the room more odd (shower was a nightmare). Overall, oddly unsatisfactory when it needn’t have been. I should have just booked one night and shopped around.

10/10

Exceptional

08 May 2026

Stephanie

Well-located, near the palacio. Staff was friendly and helpful! The (free) laundry room definitely came in handy during our Euro trip. Breakfast was good, too.

Partner

10/10

Exceptional

04 May 2026

Mariama

Great!

10/10

Exceptional

03 May 2026

Chariza

Loved this hotel!

10/10

Exceptional

26 Apr 2026

Ben

This place was an absolute find. 🙌

Partner

10/10

Exceptional

22 Apr 2026

MinJung

I’ll keep it short!
Check in was slow, pool was closed for repairs or maintenance but everything was good. Laundry is limited and small but free!
Location is pretty good but on a large hill. You will often have to walk upwards into the more “main” parts of the city during your stay

10/10

Exceptional

22 Apr 2026

marie

Very nice clean place we loved it

10/10

Exceptional

22 Apr 2026

Saul

Excellent choice!

Family

10/10

Exceptional

19 Apr 2026

Marlyne

C'est un hôtel tout à fait différent des hôtels habituels. Une philosophie différente, une façon d'aborder la clientèle nouveau genre, côtoiement avec une clientèle plus jeune, très respectueuse qui travaille, s'amuse et partage. Nous avons beaucoup apprécié cette nouvelle philosophie d'hôtellerie

Partner

10/10

Exceptional

16 Apr 2026

Tobias

Beautiful palace view from the room, lovely and clean and tidy. Staff very friendly and helpful. Well located for exploring Madrid. Only complaint is that there didn’t appear to be an extractor fan in the bathroom so the mirror became very steamy and covered in condensation - a fan or heated mirror would be useful

Partner

10/10

Exceptional

08 Apr 2026

Ann

The accommodation was perfect. Spacious room with a large bed, quiet and ac available.
The staff were super helpful and the accommodation was very central - handy for metro and main sites / Madrid centro

Family

10/10

Exceptional

03 Apr 2026

scott

Hotel was nice and clean and staff was very nice. Hotel is in a central location close to almost everything

Friends

10/10

Exceptional

01 Apr 2026

Shandaken

Very unique and beautiful property. Modern with a simple aesthetic. Super helpful staff, beautiful breakfast and youthful vibes. Central location and easy access to uber, taxi and train.

Partner

10/10

Exceptional

22 Mar 2026

Norvy

The food was amazing ! 100 percent excellent

10/10

Exceptional

19 Mar 2026

Ashley

The property was fun and had great vibes. It had lots of nooks, cute cafe and dining space, ping pong, lounge space for watching tv with headphones, pool, rooftop bar that had a great happy hour. Really nice amenities. The room was great…we did the king that had a deck with 2 lounge chairs on the 9th floor. Beautiful views of the palace and surrounding neighborhoods. The room was comfy, bed was too. We were happy for a king bed! Lots of room snacks for purchase. Room walls were all dark, black tile in bathroom, which gave it a cool look, but not much light for makeup…no biggie, though because there were 3 balconies - one off the bathroom, one next to the bed and then one to the side with the loungers. It had great air circulation if you kept them all open. Also great light for makeup. The only downside was the first morning. Once people in the hotel started to get moving, there was a sewer smell that snuck out through the plumbing. It took us by surprise but then we found ways to mitigate it. We left the sink plugged and closed the lid on the toilet. With the balcony doors open it wasn’t noticeable and wasn’t a big deal otherwise. In fact, still gave it 5 stars because all the other things made up for it. Had we been there more than 2 nights, we may have asked about it, but since we could easily fix it, it didn’t bother us. I suspect it’s an old city, old plumbing situation so it was wonderful to have so many ways to circulate air! The location was perfect!

2/10

Poor

16 Mar 2026

mark

This was our experience staying 3 nights. Location is really good close to metro station and the Royal Palace thats about it for positives.

*There are No Safes/ Locker in rooms.

After our first morning exploring we returned back and our room door was not shut after cleaning. Thankfully nothing was missing as our passports and belonginings were there. For saftey we called the front desk to just let them know about it. They mentioned they noted it down for the manager and that was perfect.

Next day of exploring we retuned back to our room this time door was locked. But what seems like retaliation the cleaning staff did not even make our bed. Just threw 2 new face towels in the bathroom and left.

I took pictures of the state of the room and then infromed the front desk. The staff was appologetic and shocked, they told me to email the manager ([email protected]) they infromed me they have forwaded my email and will get back to me shortly. So far no response which is the reason why im leaving a review.

We travel to many cities over the past 5 years and never had complaints at anybof our stays. This is the first time im actually leaving a review for a hotel because of the lack of reponse.

Hopefully this is a one off situation and not occur moving forward. (Will post pictures if hotel.com allows of how we came back to the \"cleaned\" room.

Partner

10/10

Exceptional

16 Mar 2026

Doris

Yes, fast internet. Very friendly staff and excellent breakfast with lots of variety.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2026

sergio

Clean room very V well
Locate

Partner

10/10

Exceptional

10 Mar 2026

Blyth

This hotel is in a great location, and every member of staff we dealt with were so friendly and helpful, I would definitely recommend this hotel for your trip to Madrid!!

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Cristina

Fuimos por 5 noches, nuestro vuelo llegó temprano a Madrid y arriesgamos a ir temprano al hotel y si nos dieron nuestra habitación rápido. Las señoritas muy amables. El cuarto estaba decente creo que para descansar después de recorrer las calles de Madrid es muy buena opción. Aparte está muy cerca de los principales lugares que puedes visitar

Family

8/10

Excellent

05 Mar 2026

Samantha

Great value hotel, very modern, with friendly staff.
Seems to have the feeling of a student hotel, but we didn't feel out of place and were very happy overall.

Partner

10/10

Exceptional

02 Mar 2026

Russell

Very good

Self

10/10

Exceptional

05 Feb 2026

Leonie

Great location

10/10

Exceptional

04 Feb 2026

edissa

Magnifique hôtel

Leisure Self

6/10

Pleasant

27 Jan 2026

Beatriz

El personal fue muy amable, pero debe mejorar la limpieza de la habitación.

10/10

Exceptional

26 Jan 2026

Gloria

The location is super convenient! breakfast was amazing! clean and nice!

Leisure Partner

10/10

Exceptional

25 Jan 2026

karl

Great rooms. Nice and clean. Hotel has a fantastic vibe. Staff extremely helpful. Roof top bar staff really welcoming and knowledgeable. Fantastic service.

Partner

8/10

Excellent

18 Jan 2026

Claire

I’ve just come back from a weekend away with the girls. The rooms were lovely and clean, the staff were very helpful. The food at the hotel was also very nice for both breakfast and dinner and reasonably priced.

10/10

Exceptional

08 Jan 2026

David

Awesome as per usual. Love the bed.

10/10

Exceptional

08 Jan 2026

Sara

excellent

Friends_and_family Friends

10/10

Exceptional

28 Dec 2025

Alex

Excellent service, clean rooms, and delicious breakfast.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Ambrosio

it was good.

8/10

Excellent

07 Dec 2025

Emily

Nice menu but items of order forgotten on both mornings. Room clean and comfortable.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Alan

This property is unique. It is designed to attract students & business people, as it has plenty of areas for working at. The staff were all excellent and very friendly. The location is very close to the main tourist areas and is very walkable. The rooms are very quiet (at least ours was).

10/10

Exceptional

18 Nov 2025

Kwok Leung Davis

Pretty close to Metro and shopping mall (with a very nice supermarket). A short walking distance to shopping streets and attractions (Royal Palace). Love the decoration vibe of hotel interior design. Facilities are friendly to guests including cross training seasons, a big kitchen for self cooking plus a large area of dining. Love to see there are free laundry self-services. In room cleanliness was a big plus.

Leisure Partner

10/10

Exceptional

27 Oct 2025

Paul

Very clean and staff was great as usual. Beds so comfy. Cool vibe all around.

Leisure Partner

8/10

Excellent

15 Oct 2025

Paul

Staff was great. Rooms clean and comfortable. One downside was no hot water on arrival but issue solved later on in evening.

10/10

Exceptional

13 Oct 2025

JEANETTE

Check in was super easy. Lots of working areas. Room was very comfortable in size for European standards (American here).

Business_and_leisure Self

4/10

Poor

12 Oct 2025

Paula

Everything was fine except the noise during the night . You can hear everything from the corridor , the doors are extremely noisy and I woke up a few times thinking that was people in my room . We slept terrible because the noise , The rooms are like a student room , it wasn’t at all what I expected from a 4 star hotel .

Leisure Family

8/10

Excellent

10 Oct 2025

Lissette

Good location

10/10

Exceptional

10 Oct 2025

Aleksei

Everything was good. I love it!

Partner

10/10

Exceptional

30 Sep 2025

Fabiana

100% recommended. Very good service, super friendly and knowledgeable. Most of the staff speak two to three languages. Everything is very clean, the breakfast is very complete, and the location is good.

10/10

Exceptional

30 Sep 2025

Rami

Great location you can walk for 10-15 mins to Gran via , or 3 mins to get a metro
The rooms are good and clean
The reception area is very cozy

8/10

Excellent

29 Sep 2025

MARIA g

Nice venue, staff, location. Rooms a little dark

10/10

Exceptional

24 Sep 2025

Jody

Staff super friendly. Property clean.
Buffet breakfast spectacular. Loved it!

Leisure Partner

10/10

Exceptional

21 Sep 2025

Beatriz

Such a great experience. We will be back.

Leisure Family

10/10

Exceptional

21 Sep 2025

Jade lorrisa

Cant fault the hotel at all. The staff were great, rooms were clean and had everything we needed. Close to 2 metro stations. Was really easy to get around. Food at the hotel was really good and pool area was lovely. Literally nothing bad to say

Leisure Partner

8/10

Excellent

14 Sep 2025

Stephen

Nice hotel - a few tweaks to improve

Staff all fab and friendly. No coffee in room (all decaf), air con very poor. Pool area had no bar til 5pm which was frustrating!

Friends_and_family Friends

10/10

Exceptional

13 Sep 2025

Marianne

Spacious, great common areas,

Business_and_leisure Self

10/10

Exceptional

11 Sep 2025

Emma

Property was quirky and modern. Staff all friendly and welcoming. Would stay again

Leisure Family

10/10

Exceptional

09 Sep 2025

Oscar

Fantastic stay. Wonderful and very friendly staff, who went above and beyond with everything we needed. Incredibly delicious and varied breakfast buffet. Rooms were great if a bit dark, beds comfortable. We did get a bit hot, as the A/C was not fantastic, and it was middle of summer. Really well located, across the street from Parque del Retiro. Overall would highly recommend it.

Leisure Family

10/10

Exceptional

09 Sep 2025

Joshua

Great value hotel.

Great value hotel. Modern and very good facilities for the price. Cool vibes.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2025

Paul

Great hotel

10/10

Exceptional

08 Sep 2025

Nicole

The overall experience was great, nice room, great food & walking distance to many places.

Leisure Friends

8/10

Excellent

07 Sep 2025

Leonid

Quiet, walkable, convenient

Leisure Friends

10/10

Exceptional

07 Sep 2025

Reto

Great concept, wonderful breakfast buffet

Leisure Self

4/10

Poor

31 Aug 2025

NIKOLAOS

Turned out to be a scam

In the beginning it seemed an interesting alternative idea but it turned out to be a scam .
How they do it?
They advertise the hotel as a 4 star hotel in the facade.
This may be the case for some front rooms which happen almost always to be sold out and then they sell you something else which is located in an other building in the back of the hotel forgetting to mention that those rooms are of a different standard,the equivalent of a 2 star hotel.
As a result i paid an average of 130€ per night for a 2 star hotel with its relating problems i.e poor room service, almost no internet connection ect.
Where is my Hotels.com agent to protect me?
I think they better contact me to find out a remedy if they still want to do business with me in the future
P.S. I see now that they have made an addition which didn't existed when i made my reservation with Hotels.com trying to clear things out but they still confuse the consumer on purpose
I say on purpose because if they wanted to be correct they should have put two different signs on the facade of the hotel one sawing 4 stars and another sawing 2 stars so that the consumer realises that there are
two different standard hotels in there and there is a danger to get a 2 star room for the price of a 4 star one
I hope my agent Hotels.com interfere on time if not I shall have to take the matter to the competent consumer protection EU authorities