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Hotel El Ciruelo
Cuernavaca · Mexico
17 Av Ignacio Zaragoza SantisimaView location
9.2/10Excellent379 Reviews
Cleanliness9.4/10 9.4
Service9.4/10 9.4
Comfort9.2/10 9.2
Condition9.0/10 9.0
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel El Ciruelo
Pamper yourself with onsite massages or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Cooked-to-order breakfasts are available daily from 8:30 AM to 11:30 AM for a fee. Featured amenities include a business center, luggage storage, and laundry facilities. Free valet parking is available onsite. Make yourself at home in one of the 11 guestrooms featuring minibars and flat-screen televisions.
Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer.
Tepoztlán Museum Carlos Pellicer Collection - 0.
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Located in Tepoztlán, Hotel y Restaurante El Ciruelo is a 4-minute walk from Artisan Market of Tepoztlán and a 2-minute drive from Tepozteco Pyramid. This hotel is 4 mi (6.4 km) from El Tepozteco National Park and 10.3 mi (16.5 km) from University of the State of Morelos.
Make yourself at home in one of the 11 guestrooms featuring minibars and flat-screen televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment.
Private bathrooms with showers feature rainfall showerheads and hair dryers. Featured amenities include a business center, luggage storage, and laundry facilities. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
10:00 PM
Check-out until
12:00 PM
Hotel policies
No elevators
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 20
Pet max weight (per pet) in lb is 44
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
The front desk is open daily from 7:00 AM - 10:00 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 120 to 350 per person
- Pet fee: MXN 350 per accommodation, per day
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Tepoztlán Museum Carlos Pellicer Collection
0.2 km / 0.1 mi
New Tepoztlán Market
0.3 km / 0.2 mi
Ex-Convent of the Nativity
0.3 km / 0.2 mi
Artisan Market of Tepoztlán
0.3 km / 0.2 mi
Experiencia Tepoztlan Language School
0.8 km / 0.5 mi
Bajo La Montaña
1.1 km / 0.7 mi
Del Tepozteco Trailhead
1.2 km / 0.8 mi
El Suspiro Tepoztlan
2.1 km / 1.3 mi
Tepozteco Pyramid
2.2 km / 1.4 mi
Casa Chavela
2.7 km / 1.7 mi
Los Venaditos Waterfall
2.8 km / 1.7 mi
Piedrasanta Events Garden
4 km / 2.5 mi
Jardín Xolatlaco
4.3 km / 2.7 mi
Gallaecia Jardin y Salón de Eventos
6.2 km / 3.9 mi
El Tepozteco National Park
6.4 km / 4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 11
- hotel
- Wheelchair-accessible
- Car park
- Wi-fi
- Laundry service
- Bellboy service
- Newspaper stand
- Terrace
- Banquet hall
- Business centre
- Spa treatments
Show 1 more facilities & services
- Breakfast
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE ECONOMYSUITE • ECONOMYSUI.EY
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel El Ciruelo
SUITE ECONOMY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- ECONOMY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.EY
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel El Ciruelo
SUITE WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA-5
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel El Ciruelo
SUITE WITH JACUZZI
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- WITH JACUZZI
Adult and child limits apply within the room's total guest limit.
Room code: SUI.JA-5
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel El Ciruelo
SUITE MOUNTAIN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- MOUNTAIN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel El Ciruelo
100
reviews shown
Alfredo
Wonderful property and service. We were incredibly happy to stay there. Recommended 100%
Vicente
Se requiere tener refrigeración en la habitación ya que en el día es muy caliente
Erick
Perfect hotel, if you just put A/C it would be 10/10 otherwise its a 9.5/10
Hector
En esta ocasión tuve un par de inconvenientes (el control de la tv y el calentador de agua para café no funcionaban), pero me solucionaron relativamente pronto y no hubo más inconvenientes.
La verdad es que siempre es un gusto hospedarse en este lugar.
La verdad es que siempre es un gusto hospedarse en este lugar.
Ana Paula
Pase unos días muy bonitos y fue una gran elección el Hotel El Ciruelo atención del personal increíble, muy bonito cuarto, rica comida y ubicación muy buena
Coenraad
The rooms are beautiful, however, for this price level, I’d except more comfort.
There is no AC in the room and it was super hot. We had the fan on but couldn’t cool down the room at night.
The hot tub can only be managed by the hotel staff. The water is pretty cold, which avoided me from going in. We wanted to go into the hot tub again the next morning but they didn’t drain the ttbath from the night before.
Breakfast is not included in the price. We signed of on the bill at the table, but when we paid, they manually added 15% tip to the bill after we signed! The standard tip in Mexico is 10%. So sad.
You also can’t pay with your credit card using Apple Pay. You need to have your physical card with you.
There is no AC in the room and it was super hot. We had the fan on but couldn’t cool down the room at night.
The hot tub can only be managed by the hotel staff. The water is pretty cold, which avoided me from going in. We wanted to go into the hot tub again the next morning but they didn’t drain the ttbath from the night before.
Breakfast is not included in the price. We signed of on the bill at the table, but when we paid, they manually added 15% tip to the bill after we signed! The standard tip in Mexico is 10%. So sad.
You also can’t pay with your credit card using Apple Pay. You need to have your physical card with you.
Eduardo
.
Alfonso
Excellwnt place, lovely room and breathtanking views of the Tepozteco
Susana
Friendly staff, great view and amenities.
Paola Loera
The room was beautiful and had a Mountain View. We had everything we needed to be comfortable and enjoy our stay. The valet was super kind and the parking lot very close by. The restaurant staff was also lovely. Loved being near the city center and all the tourist attractions. The only downside is that a lot of light comes through in the mornings or during the day in case you need a nap. Would stay here again for sure.
MONICA
Perfect
Anuar
Amazing room with a perfect view
Fernando Arturo
Gran servicio
Sofia
Room was beautiful, we ordered room service and food was excellent. Service was top notch!
Esperanza
Love the view
Moises
Great job
Jose
Location is great, staff is helpful and friendly, food is very tasty.
Ricardo Kumar
Excellent
Archivaldo
Its Nice and Cousy but to much light enter into the Room
Evert
Nicely located property. A little dated, but with great service and a great restaurant.
Sara
The hotel is very nice and quiet. The views from the room are beautiful, the staff 10 out 10
Victor Manuel
It is a wonderful little hotel, with excellent food, gorgeous views from restaurant and rooms. Food is gourmet style with a nice personal touch from chef.
Rooms are charming, spacious and comfortable. Our room has the best view of the mountain-even the pyramid, jacuzzi excellent.
Service in all details was very good, friendly and kind.
Highly recommended.
Exceptional experience!
Rooms are charming, spacious and comfortable. Our room has the best view of the mountain-even the pyramid, jacuzzi excellent.
Service in all details was very good, friendly and kind.
Highly recommended.
Exceptional experience!
Natalie
Amazing, beautiful, clean, perfect paradise kind of experience. Staff was helpful and kind to us.
Alma C.
Probably needs to be updated. Not clean enough.
nicholas
The hotel and restaurant is beautiful and the perfect place for a romantic getaway.
Jeronimo
Nice hotel
Soledad
Everything was nice and it's close to everything, nice location.
Michael
Perfect!
Absolutely beautiful room and hotel. Very comfortable.
Alberto
Increíble, lo único que puede mejorar es el servicio y sabor de su restaurante.
Maria
Amazing Tepoztlán hotel
Beautiful hotel, close to everything. One of the highlights of our Mexico trip. We stayed in Federica room #3, not hot tub but the room was still amazing with a private patio
Rodrigo
Escape para descansar
Lugar ideal para descansar, en pleno centro, por lo que todo está caminando, y con un gran restaurante a un lado, gran comida, camas muy cómodas, y una vista increíble del tepozteco; un lugar sabroso para fin de semana y relajarse.
Isabel
Extraordinario
Extraordinario hotel, superó mis expectativas, todo muy limpio, la vista está muy bella y aunque está ubicado en el centro, no se escucha nada de ruido.
Lo recomiendo bastante!
Lo recomiendo bastante!
Antonio
Great location
Alejandro
Gran ubicacion!
Richard
The room Antonio is nice. Unfortunately the pool is very small looks more like a large tub and the water is not heated. Everything else was very enjoyable.
Maricarmen
The hotel is located at the heart of Tepoztlán making it very easy to enjoy the town. Our bedroom was breathtaking, with an unbeatable view, spacious, clean and confortable. 5 star service, will be coming back!
Francisco
Las habitaciones espectaculares
carrie
Lovely boutique hotel with a great location and an excellent restaurant!
Javier
Good service excellent food convenient clean. Except the shower head wasn’t working and the drain was too Slow .otherwise was good thank you for your service….
Archivaldo
Good place to stay in the town and good food at it
diane
Grounds crew working and using electric skill saw directly outside our door for both of our days. Water pressure very low for cold water so only option was a trickle or scalding. Big gaps under doors to outdoor areas, cleanliness not great. Given the price we paid we expected more…. $9078 pesos for two nights.
Richard
Nice little hotel. Not much experience in the hotel industry since it is very new. Tepoztlán is dead during the week which means less staff. Hotel hostess did everything from front desk, to take things to the room and almost park the car. Need to work on that during the week. Weekends a lot mor staff.
Juan Ramon
Muy caro, no AC, acabados de baja calidad, en la regadera no salía agua fría, el servicio poco atento
Rafael
Amazing hotel with beautiful rooms. The view from our room was great and really enjoyed the jacuzzi. Loved the experience
Verified traveler
Buenisima vista
La vista de los cuartos es buenisima. El servicio es bueno. Los cuartos son lindos. Perfecto para quedarse. Buena comida
Raul
Is in the best location of Tepoztlan, we left our car on the valet parking and we didn’t used it again until check out. It’s the perfect hotel to walk through all Tepoztlan.
The room, hotel and restaurant is really cozy and peaceful.
Great kitchen and service.
We love the view from the jacuzzi to the mountains.
The room, hotel and restaurant is really cozy and peaceful.
Great kitchen and service.
We love the view from the jacuzzi to the mountains.
Claudia
Confortable hotel clean and the decoration es very nice. The restaurant is very good too.
Luis
Good
Rodrigo
Great place
Alina
El ciruelo
It was amazing to wake up and see the Tepozteco. The room was huge. The only thing that I would like is to have the pool inside the room with warm water.
olivia
👌
Martha
El lugar ideal para descansar y disfrutar la vista. Me encanto el cuarto.
Ernesto
Un hotel muy céntrico, el staff fue muy amable. La comida del restaurante es muy buena y las habitaciones muy limpias y espaciosas.
Julio
Nos encanto la estancia en el hotel, sobre todo las atenciones del personal que siempre estuvo atenta a nuestras necesidades
Julio
Estuvieron siempre atentos a nuestras necesidades a traves de una cuenta de chat
Nuestras estadía fue simplemente maravillosa
Nuestras estadía fue simplemente maravillosa
Lorna
Muy agusto, la vista de la habitación muy bonita, con vista al tepozteco. La comida muy rica, el personal amable y resolvían rápido.
Muy bien para pasar 1-2 noches!
Gracias
Muy bien para pasar 1-2 noches!
Gracias
Alejandro
Bello lugar, excelente servicio y ubicación .
ERIK
NA
Bognaú
Reserve una habitación y me dieron otra sin frigobar, pero no se veía igual a la que yo reserve
Emilio
todo perfecto, excepto mucho calor y no hay aire acondicionado
Rafael
Todo muy bien y buen servicio
America De Maria
Buena comida y muy céntrico
nataly
La vista del hotel es increíble, la temperatura del jacuzzi buena. La recamar es linda y espaciosa. Solo se me hizo excesivo el costo de la comida y del las bebidas del servibar.
yingying
The front desk and valet parking staff were very helpful. The rooms were decent, but the downsides were the low water pressure in the bathroom and the old showerhead.
Laura
La comida es deliciosa y el hotel está muy bonito
Gracias
Gracias
Monica
Todo excelente, siempre con la mejor atención , siempre vamos con Mila
Nuestra perrhija , las áreas perfectas para ella, el restaurante tiene área para sentarnos con ella , siempre muy atentos , el hotel y la habitación súper limpias , jacuzzi excelente. Es la 3era vez que nos hospedamos aquí en el Ciruelo.
Nuestra perrhija , las áreas perfectas para ella, el restaurante tiene área para sentarnos con ella , siempre muy atentos , el hotel y la habitación súper limpias , jacuzzi excelente. Es la 3era vez que nos hospedamos aquí en el Ciruelo.
Jorge
Si
Karla
Lugar privado excelente para viajar con mascota
LUIS FERNANDO
Me he quedado ya varias veces y me parece muy buena experiencia. Hotel céntrico, habitaciones limpias y cómodas
Sergio
Excelente lugar, todo estuvo muy bien
Jesus
Excelente servicio y eficiencia
Marcela
Es un hotel muy bello , tranquilo , las instalaciones están en muy buen estado . El jacuzzi lo mejor y el restaurante está delicioso todo , solo el servicio un poco lento
Erick
Quizás le haría falta aire acondicionado en la habitación.
ENRIQUE SOTO
El hotel es bonito, limpio, cómodo y silencioso, el personal atento pero lo mejor es el restaurant es muy bonito la comida es sabrosa y los músicos muy agradables.
Hector
Todo en general excelente, solamente que hubo un tubo de desagüe en el techo de la habitación que no estaba cubierto y el ruido del agua era molesto
Tehani
Las habitaciones increibles y muy buen servicio
Jorge
Servicio, comida, habitación, todo excepcional
Susana
Personal muy amable. La estancia fue muy placentera. La comida del restaurante deliciosa. Los masajes en la habitación son espectaculares
Miguel
Pagué $5,500 ($300 USD) x noche x una suite.
Aún pagando la mitad mi reseña sería negativa, ya que no lo vale. Las instalaciones son mediocres, salía apenas un hilo de agua x la regadera y la TV x cable no funcionó en mis 2 noches de estancia. En la terraza había un estanque descuidado con agua verde.
En fin, bastante chafa el hotel. El personal atento a mis quejas pero no resolvió nada. Al fina recibí una cortesía de desayuno, me pareció buen detalle.
Lo rescatable del lugar es el restaurant , muy bueno lo que probamos y el servicio tmb.
Aún pagando la mitad mi reseña sería negativa, ya que no lo vale. Las instalaciones son mediocres, salía apenas un hilo de agua x la regadera y la TV x cable no funcionó en mis 2 noches de estancia. En la terraza había un estanque descuidado con agua verde.
En fin, bastante chafa el hotel. El personal atento a mis quejas pero no resolvió nada. Al fina recibí una cortesía de desayuno, me pareció buen detalle.
Lo rescatable del lugar es el restaurant , muy bueno lo que probamos y el servicio tmb.
Marimar
La habitación tenía mucho ruido de bombas internas, no hicieron nada no dormí.
Perla Ivonne
.
Irasema Nava
Muy linda vista los alimentos deliciosos
Adriana
La habitación, la terraza y la vista forman un conjunto ideal para el bienestar, me encantó hospedarme aquí.
luis
habitacion impecable, almohadas deliciosas cama sabanas cobertores de lo mejor, excelente atencion de todo su personal excelente hotel, alimentos muy ricos
Alberto
La habitación muy limpia, la atención del personal super amable. En general mi estancia fue muy agradable. Una recomendación es que pongan un espejo para cuerpo completo.
Pedro
Muy tranquila y el restaurante de lo mejor en la zona
MARTIN
Todo bien, todo bonito... regresare sin duda
Delia
La habitación hermosa e impecable, la vista, espectacular, el personal muy atento y amable.
Gerardo
N
ALEJANDRA
Tuvimos una PÉSIMA experiencia dentro de las instalaciones y lo peor fue la forma tan desinteresada por parte del personal de la caja, para compensarlo. Nuestra habitación (#10 Santiago) APESTABA a escremento, de una forma inusual. Se reportó todos los días al personal, y en lugar de cambiarnos de cuarto, dejaban abierta nuestra terraza de par en par para que no lo notáramos. Esto generó que la habitación estuviera llena de insectos. Fue insostenible. El pago de la reservación se haría en el hotel al terminar nuestra estancia, y cuando llegó el momento de hacerlo, ofrecieron una disculpa por los inconvenientes y culparon a Expedía como intermediario, para no poder descontar el cargo de la segunda noche. En resumen, no vuelvo a reservar mediante expedía, porque si algo sale mal durante la estancia, somos los clientes quienes pagamos a cualquier precio. NO SE HOSPEDEN EN ESE HOTEL
Odette
Todo divino y amabilidad
Beatriz
Todo muy limpio y confortable, el personal muy atento
LUIS ARMANDO
Habitación muy agradable con un na vista hermosa al Tepozteco
Ramiro
El mino de alguna escuela
Laura
El servicio es excelente, tiene una vista hermosa
Solo es muy necesario que tenga mucho mejor ventilación en el baño
Solo es muy necesario que tenga mucho mejor ventilación en el baño
Myriam
El hotel limpio , buen servicio y la comida muy buena , con platillos originales y de alta cocina
LEOPOLDO
La alberca descuidada, no tiene calefacción el internet pésimo, rescatable la ubicación y la vista
ALVARO
Muy buena estancia.
Yazmín
La localización es excelente, cerca del centro y lugares turísticos. La atención del personal es excelente y las instalaciones son buenas.
Location & surroundings
Hotel El Ciruelo
17 Av Ignacio Zaragoza Santisima, Tepoztlán, Mexico
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Hotel El Ciruelo
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