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Alilo By Muuk

Cuernavaca · Mexico

Km 15 Carr Cuernavaca Tepoztla NView location

8.6/10Excellent132 Reviews
Cleanliness9.4/109.4
Service9.0/109.0
Comfort9.0/109.0
Condition8.6/108.6
Neighborhood7.4/107.4
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Alilo By Muuk

Located in Tepoztlán, Alilo by Muuk is a 4-minute drive from the Artisan Market of Tepoztlán and 6 minutes from the Tepozteco Pyramid. This 4-star hotel is 9. 5 mi (15. 3 km) from Galerias Cuernavaca Mall and 13. 3 mi (21. 4 km) from Plaza Cuernavaca.

Enjoy on-site recreation, including an outdoor pool and a fitness center. The hotel also features complimentary Wi-Fi, tour/ticket assistance, and a picnic area. Dine at the hotel's restaurant for lunch, dinner, or brunch, or take advantage of room service (during limited hours).

Relax with a drink at the bar/lounge or poolside bar. Cooked-to-order breakfasts are available on weekdays and weekends from 8:30 AM to noon for a fee. Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Free self-parking is available onsite.

Treat yourself to a stay in one of the 19 individually decorated guestrooms, each featuring an indoor private hot tub and a flat-screen television. Rooms also have private balconies, phones, safes, and coffee/tea makers.

Read more about this hotelShow less

When you stay at Alilo by Muuk in Tepoztlán, you'll be within a short 4-minute drive from Artisan Market of Tepoztlán. This hotel is within close proximity of Tepozteco Pyramid. Make yourself at home in one of the 19 air-conditioned rooms featuring flat-screen televisions.

Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers. Featured amenities include luggage storage and a safe deposit box at the front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 9:30 PM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Noise-free rooms not guaranteed LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 20 Pet max weight (per pet) in lb is 44 Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: MXN 1000 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:30 AM to 7:00 PM.
    • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
    • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Thursday: 8:00 AM - 8:00 PM
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Please be aware that 2 cats reside at this property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Long-term renters welcome
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately MXN 500 for adults and MXN 350 for children
    • Pet fee: MXN 750 per pet (varies based on length of stay)
    • Service animals are exempt from fees
    • Rollaway bed fee: MXN 1261.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Casa Chavela 0.7 km / 0.4 mi
El Suspiro Tepoztlan 1.3 km / 0.8 mi
Piedrasanta Events Garden 1.4 km / 0.8 mi
Experiencia Tepoztlan Language School 2.8 km / 1.7 mi
Artisan Market of Tepoztlán 3.2 km / 2 mi
Ex-Convent of the Nativity 3.3 km / 2.1 mi
Tepoztlán Museum Carlos Pellicer Collection 3.4 km / 2.1 mi
New Tepoztlán Market 3.5 km / 2.2 mi
Gallaecia Jardin y Salón de Eventos 3.7 km / 2.3 mi
Bajo La Montaña 4 km / 2.5 mi
Del Tepozteco Trailhead 4.1 km / 2.6 mi
Los Venaditos Waterfall 6.9 km / 4.3 mi
Jardín Xolatlaco 7.3 km / 4.6 mi
El Tepozteco National Park 9.4 km / 5.9 mi
Parish of the Divine Savior 13.1 km / 8.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 19
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Minimum check-in age: 18
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE DELUXE MOUNTAIN VIEWSUITE • DELUXE MOUNTAIN VIEWSUI.DX-VN

    Photos are not available for this room type.

    Alilo By Muuk

    SUITE DELUXE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM TWO QUEEN BEDS NON SMOKINGFAMILY ROOM • TWO QUEEN BEDS NON SMOKINGFAM.2Q-NM

    Photos are not available for this room type.

    Alilo By Muuk

    FAMILY ROOM TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Alilo By Muuk

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Alilo By Muuk

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Alilo By Muuk

8.6
Excellent
132 Reviews
Cleanliness
9.4 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.6 /10
Neighborhood
7.4 /10
Amenities
8.6 /10
50 reviews shown
10/10
Exceptional
01 Feb 2026
Felipe
Excelente servicio y atención por parte de Hector y Alberto. La temperatura de la alberca muy agradable.
Leisure Family
10/10
Exceptional
06 Aug 2025
Arnulfo
Food was excellent
Leisure Family
8/10
Excellent
05 May 2025
Aida
Hv to say that staff was so very attentive and friendly, especially in the restaurant.
However, when I asked for my upgrade, I was told that was not availability, even though the hotel occupancy was not even 50% of the total occupancy., so they dont wanted to upgrading my room.
My room first day no HOT WATER, next day 3 roaches, one in my bedroom and 2 in the shower, so disgusting. Mosquito net completely damage-broken.
Place is nice but I will not repeat for booking and staying there.
Leisure Self
10/10
Exceptional
02 May 2025
Samantha
Hospitality was incredible! Thanks for making us feel so comfortable!
Leisure Friends
8/10
Excellent
29 Jan 2025
ANALIA
todo bn
Leisure Friends
8/10
Excellent
02 Jan 2025
Jezer
The property is a bit hidden. The surroundings of it's location can trigger a sense of an unsafe location.

There were a lot of maintenance / construction going by the pool and parking lot. In times it made us feel like w le were in a property under construction rather than a property ready for us to enjoy.

The room description and photos said that a sofa bed was part of the room but it wasn't. They had to bring a bed to the room.

We really enjoy the massages and temazcal services. We had a good time in the pool and the food services were good enough to meet our needs when we used it.

Overall I feel like it was a bit of a roller coaster with all the ups and downs, with the things we were noticing and experiencing during our visit to this property. But I think we ended up enjoying it more than disliking it. We had a good time as a family here.
Leisure Family_with_children
6/10
Pleasant
03 Nov 2024
Oscar
Un camino muy difcil , para llegar , una habitación chica y simple
Leisure Partner
10/10
Exceptional
30 Sep 2024
Rosa
My stay was great, but I have to upgrade my room. The room the hotel gave me first was tiny and with a tiny window. When I booked in Hotels.com, the hotels was described as “superior” which it didn’t have anything to be superior. The staff told me that was the lowest price room, and if I wanted better I have to pay, which I did. It was disappointing that the advertising was not accurate!
Partner
8/10
Excellent
14 Aug 2024
Daniel
The WiFi in the rooms is fatal, you have to move to lobby area to get a good internet connection
Leisure Family
6/10
Pleasant
04 Aug 2024
Juan José
Ok but has the potential to be much better.
8/10
Excellent
07 Jul 2024
Cesar Augusto
No muy amable la de la recepción. El cuarto básico pero suficiente. Me quedé ahí por una boda.
Leisure Self
10/10
Exceptional
28 Jan 2024
Maria
Excellent
8/10
Excellent
01 Jan 2020
Verified traveler
Property was very nice overall, the ONLY thing I didn’t like was then fact that they didn’t offer any options to eat. As well as the fact that the pool are is more esoteric than to use.
10/10
Exceptional
15 Jun 2026
LuisFernando
Nuestra experiencia en Alilo Hotel fue excepcional de principio a fin. Las instalaciones están impecables; cada área del hotel refleja un gran cuidado por la limpieza, el mantenimiento y la comodidad de los huéspedes. Las habitaciones son amplias, modernas y muy confortables, ideales tanto para descansar como para disfrutar de la estancia.

Uno de los aspectos que más nos impresionó fue la atención del personal. Todo el equipo fue sumamente amable, profesional y siempre dispuesto a ayudar con una sonrisa, haciendo que nos sintiéramos bienvenidos en todo momento.

Además, el ambiente del hotel es tranquilo y agradable, las áreas comunes están muy bien cuidadas y los servicios ofrecidos cumplen con altos estándares de calidad. Se nota el esfuerzo por brindar una experiencia memorable a cada huésped.

Sin duda, Alilo Hotel superó nuestras expectativas. Es una excelente opción para quienes buscan comodidad, atención personalizada y un servicio de primer nivel. Definitivamente volveremos y lo recomendamos ampliamente.
Friends_and_family Family
8/10
Excellent
18 May 2026
Fernanda
Todo excelente, mis únicos comentarios:
1- Un día no había pan dulce para desayunar
2- entra mucha luz al cuarto por el tragaluz del jacuzzi
Partner
10/10
Exceptional
01 May 2026
JEANNETTE
Todo bien
Family_with_children
10/10
Exceptional
24 Apr 2026
Adrian
Lugar ideal para parejas.
Partner
10/10
Exceptional
20 Apr 2026
Angel
Atención y servicio de primera, desde el acceso y recepción hasta la salida.
Especial mención a la atención recibidas por parte de Héctor y al servicio y atención de Edgar.
Realmente un lugar para disfrutar y relajarse.
El único pero, es la admisión de mascotas ya que rompe con la tranquilidad y disfrute del lugar.
Partner
10/10
Exceptional
19 Apr 2026
Rosa Maria
Súper bonito, alberca climatizada, buen servicio y excelentes amenidades de baño.
Family_with_children
8/10
Excellent
07 Apr 2026
Jimena
Estuvimos en pareja algunos días en compañía de nuestra mascota :) disfrutamos los días de descanso, el servicio y atención por parte de todos fue excelente.
Nos hospedamos en una habitación que ofrecía vista al Tepozteco, aunque realmente es una VISTA PARCIAL, y el balcón da al estacionamiento. Independientemente de este punto la habitación cumplió nuestras expectativas.
Otro punto importante para nosotras es la gran cantidad de niños que hubo, al ser un hotel pequeño y con una sola alberca no esperábamos que hubiese tantas visitas por Day Pass. Pero bueno entendemos que no es un hotel exclusivo para Adultos.

Sería un lugar a que regresaríamos :)
Partner
10/10
Exceptional
11 Feb 2026
FALIA
Ubicación y tranquilidad
Partner
10/10
Exceptional
01 Feb 2026
Falia
La habitación comoda
10/10
Exceptional
31 Jan 2026
Ramon
Excelente atención
Partner
6/10
Pleasant
06 Dec 2025
Daniel
A estadia foi boa, as comodidades eram boas e a equipe foi simpática e prestativa, mas a equipe da recepção poderia ter uma atitude melhor, a entrada da propriedade não é separada e o segurança não está de plantão 24 horas por dia, 7 dias por semana.
10/10
Exceptional
05 Nov 2025
Ma Fernanda
El personal muy atento y ágil hasta en auto para las maletas, el check in rapidísimo donde te reciben con un vaso de agua, una toalla húmeda para la cara y los documentos listos solo para firmar el ingreso, hasta el personal de la alberca súper amable. Un lugar súper recomendable, sin duda regresaré.
Partner
10/10
Exceptional
29 Sep 2025
diana
El hotel es precioso, el servicio es excelente!!
Leisure Pet
8/10
Excellent
25 Sep 2025
Javier
Muy rústico poco mantenimiento
No hay opciones alrededor
10/10
Exceptional
20 Aug 2025
Lizbeth
El servicio fue inigualable, todo el personal fue muy amable, el lugar muy tranquilo y hermoso, la alberca excelente a temperatura ambiente, calientita… los alimentos bastante ricos y los precios accesibles
Nos encantó! Seguro que volveremos pronto!!
Leisure Partner
10/10
Exceptional
18 Aug 2025
JAIME
El hotel esta excelente, super limpio y comodo, tiene buen estacionamiento de autoservicio. El restaurante esta muy rico y las porciones son grandes, valen lo que cuestan. El servicio de Edgar, insuperable. Muy buena opción si no quieres salir, ya que el centro del pueblo esta a unos 15 min en taxi. Sin duda regresaria
Leisure Family
10/10
Exceptional
10 Aug 2025
Eduardo
Todo muy cool
Leisure Family
10/10
Exceptional
05 Aug 2025
Alberto
El hotel esta muy bien, el servicio a cliente excelente tanto en recepción como en restaurante.
Esta en un lugar super tranquilo, solo que para personas que quieran estar cerca del centro de Tepoztlán no es opción
La comida también está muy buena y bien presentada.
Leisure Family
8/10
Excellent
13 Jul 2025
Mirelle
Es un hotel muy sencillo pero bonito, la atención es excelente!

Habitaciones bien, para pasar la noche está súper
10/10
Exceptional
06 Jul 2025
Eugenia
Es un lindo lugar, tranquilo tuvimos una linda estancia
10/10
Exceptional
11 Jun 2025
RAUL
Nos fue muy bien excelente opción y estuvimos muy bien atendidos en general
Partner
10/10
Exceptional
18 May 2025
Rosa Elena

Padrísimo lugar

Es un lugar muy bonito, superó mis expectativas y nos atendieron de maravilla excelente para relajarte un fin de semana entre amigas
Friends_and_family Friends
10/10
Exceptional
16 Mar 2025
Marco Antonio
Excelente hotel, las habitaciones muy bonitas y cómodas, mucha tranquilidad para descansar y el personal muy amable, todo bien, se recomienda ampliamente.
Leisure Family
10/10
Exceptional
16 Mar 2025
JUAN DE LA LUZ
Me encantó. regresaré.
Leisure Family
8/10
Excellent
21 Feb 2025
YARA AIMEE
Relación calidad precio muy mala
Leisure Partner
6/10
Pleasant
11 Feb 2025
German
El hotel es bonito, aunque el mantenimiento de las instalaciones se nota descuidado, desde los azulejos de la alberca, la cancha de tenis que está inservible, y algunas áreas de los jardines.
El personal fue cordial, pero parco, es decir, se limitaban a cumplir con su trabajo.
8/10
Excellent
22 Dec 2024
Hector
El horario del restaurante para desayunar decía desde las 7am sin embrago al llegar nos dijeron que abría hasta las 8:30 y nos quedamos sin desayunar por falta de tiempo
Leisure Family
10/10
Exceptional
17 Nov 2024
Monica
Muy buena
Leisure Partner
10/10
Exceptional
28 Oct 2024
JAVIER
Genial
Leisure Family
4/10
Poor
27 Oct 2024
Enrique
Muy limitada sus horarios de servicios
Tanto en restaurante como alberca.
El precio no compensa ni el servicio ni la calidad de instalaciones.
Lo unico que rescato fue la atencion del mesero.
Leisure Family
8/10
Excellent
17 Sep 2024
Omar
I’m general the property was really good, personnel and the place makes me feel comfortable.
I just want to notice about the entrance and surroundings that it was a little difficult and it was in bad conditions
Leisure Partner
10/10
Exceptional
29 Aug 2024
David R

Un lugar muy cómodo y tranquilo.

Un lugar muy cómodo para descansar unos días en Tepoz. Ambiente muy familiar. El servicio del personal fue increíble, nos atendieron en todo momento, inclusive fuera de horarios. Es un lugar muy tranquilo y espacioso. Perfecto para descansar con la familia.
Como sugerencia, os colchones de las camas podrían mejorar. Todo lo demás muy agradable.
Friends_and_family Family
10/10
Exceptional
23 Aug 2024
Karina
El servicio de todo el personal es excelente, la entrada si está un poco complicada, el maps / waze no marca correctamente el acceso, pero ya las instalaciones valen la pena.
Leisure Family_with_children
10/10
Exceptional
19 Aug 2024
Alejandro

Muy bonito lugar

Desde que llegamos un trato Exelente
Partner
10/10
Exceptional
08 Aug 2024
Daniel
Muy buena experiencia
Partner
10/10
Exceptional
01 Aug 2024
OSVALDO DAVID

Gran lugar

Todo en general excelente, el estar un poco retirado del centro hace del lugar más apacible, que era lo que buscábamos con mi familia...
Friends_and_family Family
10/10
Exceptional
31 Jul 2024
Maria Teresa
El personal es muy atento y amable. El lugar es hermoso y limpio. Las habitaciones son cómodas.
Leisure Partner

Location & surroundings

Alilo By Muuk
Km 15 Carr Cuernavaca Tepoztla N, Tepoztlán, Mexico

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Alilo By Muuk

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