Name: Quality Hotel Philadelphia Airport
Address: 45 Industrial Highway, Essington, 19029, US

10/10

Exceptional

19 Jul 2026

Erma

The room was horrible don't stay there

2/10

Poor

19 Jul 2026

Nathan

Spend the extra money for a different hotel. The armed guard watching the back door is all you need to know. Not safe, not maintained, not worth the money you save.

Self

2/10

Poor

19 Jul 2026

Noah

Disgusting terrifying vandalized smells of tobacco and marijuana. Room not clean. I suppose the air-conditioning was fine.

Self

4/10

Poor

19 Jul 2026

Lamiyah

The room refrigerator was dirty, there was no toilet paper only one towel and one rag, they dont have the staff bring you toiletries, the elevators was out of order & always crowded.

The linen on the bed was clean, good tv service. Other than that its a no.

Self

2/10

Poor

19 Jul 2026

Alice

Terrible

Family_with_children

10/10

Exceptional

18 Jul 2026

Ashley

Everything good

Family_with_children

2/10

Poor

18 Jul 2026

Juanita

The entire place stink it was very unsanitary and not safe to stay. This place was very dark some of the ceiling was missing the room smelled like beer and cigarettes. I left immediately. I’m waiting on my refund.

Self

2/10

Poor

18 Jul 2026

Darrell

I will never stay here again. A filthy hotel. Rooms were ok, but everything else, nasty.

Self

10/10

Exceptional

16 Jul 2026

Terrance

Good

10/10

Exceptional

16 Jul 2026

VINCENT JOEL

Awesome

6/10

Pleasant

15 Jul 2026

DAVID

Its definitely not the hotel it used to be or could be. Will not stay there again

Self

8/10

Excellent

15 Jul 2026

Joseph

Nice work

2/10

Poor

14 Jul 2026

Tatiana

This was one of the worst hotel experiences I've ever had. The hotel looked nothing like I expected. When my family and I arrived, the room was dirty, the beds were broken, and there was a strong smell of marijuana throughout the property. There were also half-dressed people walking around, which made the environment feel unsafe and completely inappropriate for families with children.
Because of the condition of the hotel, I canceled my stay immediately. I was very disappointed because I expected a clean, safe place to stay, but that was not what I found. No guest should have to deal with these conditions.
I am requesting a full refund and hope management takes these concerns seriously. I would not recommend this hotel to anyone, especially families traveling with children.

Friends_and_family Family

2/10

Poor

14 Jul 2026

Rosa

We got there a was only one staff to assist 4 people at the line. When we got to the room bad smell in the room like dirty carpet. There was someone like banging on the wall. There was only one towel for two people we ask for towels they tell us to go get some more, when my son went to get it they didn’t had any, the person said the just put towel to the washer. When we was ready to leave all the housekeepers was line up at the elevator and no one moving to let us to go to check out we had to go back n take the stairs. We had a awful experience.Never again we will stay at this hotel.

Family

6/10

Pleasant

13 Jul 2026

Eric

The ride to the airport was great

Self

6/10

Pleasant

13 Jul 2026

peyton

Staff was helpful at check in and that was about it. The elevators barely ran. And there is no AC in the hallway or elevators.
The pool was open and clean, the rooms were surprising as well!
We did get to witness one cop chase through the hotel and multiple firemen as the fire alarm
Kept getting tripped

Family_with_children

4/10

Poor

13 Jul 2026

Carlos

Las habitaciones lucen viejas; la alfombra con mal olor; el aire muy viejo; la cama muy baja; teléfono no funciona en la habitación; el agua no baja en el lavamanos; se acumula; bañera con óxido; la habitación es muy diferente a lo que se muestra en la foto; los equipos en el gimnasio no funcionan adecuadamente. El hotel deveria ser remodelado o cerrado. No lo recomiendo. Tuve muy mala expereincia.

Partner

4/10

Poor

12 Jul 2026

Samira

Okay place to stay!

Partner

4/10

Poor

12 Jul 2026

Emefa

I did not enjoy my stay at this hotel. I didn’t feel safe, the condition the hotel was in was poor. It seemed as if the hallways and elevator has no AC flowing through, so much heat. The service was okay for the most part but could be better. The security is questionable. The only positive thing I have to say is the proximity to the airport, it was close by which was nice.
I was not happy and will not be returning to stay here.

Self

2/10

Poor

12 Jul 2026

Thomas

I checked into the hotel and did not have any rags or towels to wash up with

2/10

Poor

12 Jul 2026

Lauren

If I could give this place a 0/5 I would. The first red flag should have been the fire department in the parking lot when I showed up but I decided to give them a chance. I was only staying for a night anyways. Once I walked in I knew it was going to be bad. The whole place was overrun drug addicts. The whole place smelt like weed. The front desk lady was so invested in her conversation with her colleague that it took 15 minutes for us to get checked in. Again I thought whatever as long as the room is clean I will stay because it was just for the night. I was so mistaken. The room was disgusting. Every piece of bedding had stains on it. I took pictures of everything. The walls had what looked like to be poop on them. Everything was still dirty from the last guests even though the cleaning people were working on that floor.

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Laron

The property had a lot of traffic going on far as having people outside in the lot wit dogs and trash all over very unprofessional

Self

8/10

Excellent

12 Jul 2026

Yaw

Clean room and staff friendly

Partner

6/10

Pleasant

11 Jul 2026

MOHAMMAD

The breakfast is for specific group people, very much limited choices.
Bed Linen are good quality, room size is ok and is clean.

Self

2/10

Poor

11 Jul 2026

Nick

Just spend the extra money and go anywhere else

Self

2/10

Poor

11 Jul 2026

Niara

Not recommended

2/10

Poor

09 Jul 2026

Melvin

One star for this facility I checked in with my family and checked out 10 min after arriving at property so much illegal activities going on in the open will never stay there again

Family_with_children

2/10

Poor

08 Jul 2026

Wadirah

The staff are all nasty and rude but I would be too if I were getting under paid so I can’t blame them! Management didn’t make it any better, they’re so rude and ignorant for no reason at all smh .. The rooms are a terrible mess starting with the bathroom which had hairs all over the sink and tub, the bed was sloppy made, writing on the walls, toilet seat broken, the room smelt so bad like a wet molded smell .. There was a mouse kept playing hide and seek from under the pull out bed/couch. The keys was not working to none of the rooms! It was trash and dirty laundry in the ice area. I can go on and on This hotel needs to be SHUT DOWN IMMEDIATELY!!!

Family_with_children

2/10

Poor

08 Jul 2026

Ysmen

phone doesnt work, hallways smell like cigs, no shampoo. had to pay $50 extra because we arrived early. we asked for extra towels and they said \" come down and get them.\" very unprofessional. we saw a spider on the wall and couldnt do anything about it and also they gave us no keys said that they dont have any at the moment.

Partner

2/10

Poor

08 Jul 2026

Nicholas

Not sure that bedsheets were even changed. When I turned my pillow over the pillowcase had blood stains on it. And there was still hair on the bedsheets. The bed was hard and very uncomfortable. The housekeeping staff doesn't speak English, I tried to speak to them when we arrived as they were still cleaning our room at the time of check-in and they couldn't understand what I was saying to them. However, there were people working on the property so I'm under the impression that perhaps it has been recently acquired and the new owners are in the beginning stages of renovating, but that may or may not be the case. This place is very rundown, dirty, the smell of marijuana in the hallways, just not the kind of place I typically stay at. My standards are much higher than what this place offered, but I had to book something very last minute and this was within my last-minute budget. If you're looking for a cheap place to simply sleep and shower, this would fulfill that. But if you want something high-quality and comfortable, I do not recommend staying here.

Family

2/10

Poor

08 Jul 2026

Namir

All of it was unprofessional

Partner

6/10

Pleasant

07 Jul 2026

Melida

There wasn't AC in the hallways and the elevators. Only there was AC in the room. The room was clean but the others spaces were not clean.

Partner

6/10

Pleasant

07 Jul 2026

Andrew

This is a run down property in a very sketchy area with a lot of shady characters hanging around. The room was adequate just to spend the night but not a place I would want to hang out. Fairly clean but everything in the room was run down. Staff was fine for check in & check out. Didn't use the pool or try breakfast.

Self

4/10

Poor

07 Jul 2026

Jose

Well, check was a bit confusing when I didn't get a room key, due to the machine that makes the keys was broke. I was told this issue was going be resolve in a couple of hours. This never happened. I had to be escort to my room my whole stay. One time I had to wait 20 minutes for someone to open my door.
The room was nice and cold which was nice.
The bathroom, shower area has mold on the walls and the shower fan was not working at all. The toilet seat was broken and the sink backup.
The sheets on the bed look clean , but I used sheets that I had. The bed had an area that would sink in.
I had to clean the room with disinfectant spray.
It was nice there was a coffee make, but it was not well maintained and the water would have partial in it.
The refrigerator was work but a low cooling temperature.
The TV was working well and I was able to see the World Cup Game.
I didn't make it to the breakfast in the morning, but they provide it.
Overall, I was very disappointed with the poor condition of the hotel. The staff did the best they could with the key situation. I would not stay here again and I will be writing to Quality Inn corporate and asked them to check in the situation in this place.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Wadirah

The hotel is terrible. We had mold in our bathroom! None of the keys were working to the room doors. The staff are so rude and mean. I asked for room service and they never came

Family_with_children

2/10

Poor

06 Jul 2026

Juan

Having to wait on someone to open your room door because they don’t give you a key for your room, no A/C in hallways or elevators. I felt bad for the receptionist because the other one was not really helping her put out the dumpster fire this whole experience was. Over all the worst quality i have experienced.

Family_with_children

4/10

Poor

06 Jul 2026

Esmond

Dirty pool smells breakfast area not clean

Partner

2/10

Poor

06 Jul 2026

Camila

The experience that I had at the hotel was not good. Once I checked in they did not provide a key to the room but had to talked to management anytime I wanted to get in. I had to wait in the lobby to get into my room. The room was not fully clean, the room was hell because of the AC. And all other people staying in the hotel had the same experience and complained about it.

It was too late for me since i already paid in full for my room but you guys can find a different place to stay!

Self

2/10

Poor

05 Jul 2026

Jerry

When I checked into hotel the man behind the desk stayed that no one was getting keys to the rooms buts the key machine didn’t work. Someone from the staff had to walk people to their rooms. He also stated that if the room smells come back and see him and he would switch rooms for me.

The room was nasty. People smoking pot in hallways. Parting in the back parking lot with grills and cooking.

Just nasty!! Checked out and tan away!!!

Self

2/10

Poor

05 Jul 2026

Briana

They’re from sink leaked all over my clothes destroying my clothes front desk staff was very disrespectful the hotel is filthy and everything is falling apart the breakfast was OK but everything else in the hotel was terrible this was the worst experience that I ever had in my life booking a hotel these people are beyond disrespectful you got front desk people literally fist fighting with the guest people calling and saying that they ceilings fell in peoples this was this worse and really need to shut this hotel down put it under inspection because it’s terrible in here

4/10

Poor

05 Jul 2026

Alberto

Nothing to share except breakfast was at 8 am over. No more coffee no bacon nothing

Self

2/10

Poor

04 Jul 2026

Odessey

Every time I need to get in the room I had to have a staff member let me in. If no one was available I had to wait until ther was someone. It was horrible

Friends_and_family Family

2/10

Poor

04 Jul 2026

Robert

Crackheads everywhere do not stay!! Room overall had old stains but bed was okay. Breakfast was nice but the surrounding area and place are not great

Partner

2/10

Poor

04 Jul 2026

Michelle

No keys for any of the rooms. Hotel had employees running back and forth for hours opening room doors every time you needed to get into your room. Long waiting lines as they helped employees who only paid 25 bucks for a room before anyone else even with a line of 8 people trying to check in, full paying customers. The hotel smells horrible when you walk in, the hallways, and elevators. Once in the room, there was a roach walking on the bed. The bathroom towels were damp.Pool was dirty and people were partying with glass containers. I would never stay here again.

Family_with_children

4/10

Poor

03 Jul 2026

Franklin

Room was ok.
Breakfast was poor did not much to shoes from.
Air-conditioning was good.
Staff was not so good prepared.
I did asked for a laat check out but I cancelled it but still I was charged .

Partner

2/10

Poor

03 Jul 2026

Iris

The only way we could enter our room was by being escorted by staff because the keycard system was down, the shower wouldn’t stop overflowing and the gym had no air conditioning. The bathroom looked like it hadn’t been cleaned and the staff wasn’t too helpful. Won’t be returning!

Family_with_children

8/10

Excellent

03 Jul 2026

Jeffrey

The room was clean and comfortable. The breakfast could use bananas and yogurt. If you dont like eggs , you dont have many other choices

Self

2/10

Poor

02 Jul 2026

Mitchell

I want a refund

2/10

Poor

01 Jul 2026

Joseph

It wasn’t at all what was represented on the website

Self

2/10

Poor

30 Jun 2026

Emmanuel

This hotel, I would not recommend to friends or family, spider webb, Marijuana smells from rear thru lobby, & parking lot..I had horrible room, smells and dust, with other guests eye lashes left behind, not cleaned. Over all just Horrible!!!!!!

Self

2/10

Poor

30 Jun 2026

Miriam

This was my first time here aaannd the last one.

Partner

10/10

Exceptional

30 Jun 2026

Yokasta De

waited to get checked in

Family_with_children

2/10

Poor

29 Jun 2026

Curtis

Just complete crap and thugs hanging out at the back part of the hotel, had fear of staying here and used the front entrance after seeing rhe activity out back.

Self

2/10

Poor

29 Jun 2026

Elizabeth

From check in to check out we had probem and issues with the whole entire stay. Getting time away is

2/10

Poor

29 Jun 2026

WERECHAN

This was honestly one of the worst hotel experiences I’ve ever had. From the moment I walked in, the hallways smelled strongly of weed and urine, creating a terrible first impression. Unfortunately, the room wasn’t any better. It had a strong unpleasant odor that made it difficult to relax. The bedsheets smelled bad and were even put on the bed incorrectly, making me question whether they had been changed at all.

The bathroom was completely unacceptable. The toilet paper had visible stains as if it had been used by a previous guest, the sink was dirty, and the overall hygiene was extremely poor. Even the towels smelled bad instead of fresh and clean. Cleanliness is the bare minimum I expect from any hotel, and this property failed miserably.

The elevators were dirty and poorly maintained, adding to the overall feeling that the hotel was neglected. The lobby and waiting area had no air conditioning, only a large fan blowing warm air, which made waiting there very uncomfortable. To make matters worse, the customer service was poor, and the staff showed little concern for the issues.

Overall, this hotel was dirty, smelled terrible, and lacked even the most basic standards of cleanliness and hospitality. I would not recommend staying here and will never return.

Self

6/10

Pleasant

29 Jun 2026

Peter

You get what you pay for. We stayed in 2 separate rooms during our stay because we visited the shore between our bookings.
Both rooms were clean. I had no problem sleeping on the beds and it looked like both of the floors had recently been shampooed.
The ac worked great as well!
But I will say, the hotel hallways absolutely wreaked of the devils lettuce! And there were times at night that I was woken up because of the strong smell even though the rooms didn’t initially smell at all.
Our first rooms shower was a choice of either lukewarm and have hardly any water pressure, or burn your flesh off in a matter of seconds to able to rinse off in a proper amount of time. Our second rooms shower was totally fine though.
The bathrooms themselves… floors and toilets were clean. But the walls looked pretty diseased with what looked to be mold.
The TVs didn’t seem to have any cable or anything connected.
And don’t even get me started on the elevators! One worked, one didn’t, and the other one would only work if your were Usain Bolt who is clearly the only human in the world who is fast enough to be able to make it through the worlds quickest elevator doors. (It does make for a great game though!)
If I could put my review into one simple thought it would be that this hotel is great for a quick stay to sleep only. But I definitely don’t recommend for a long stay.

Partner

2/10

Poor

29 Jun 2026

Andrew

Condition of the property was awful. Someone’s dirty laundry was left all over the elevator floor and elevator landing. Room itself had not been cleaned in days (evident by used soap left in the bathroom and various other objects left on the floor in the bedroom). Someone’s hair had been left in the bed. Bed sheets had ink stains on them. Awful awful awful standards of cleanliness

Family

2/10

Poor

28 Jun 2026

Cleef

Extremely out of date, the towels and sheets had stains

Partner

4/10

Poor

28 Jun 2026

Julien

Cigarette odor in the room and on the 3rd floor. Sink not draining. The hotel needs renovations

Friends

2/10

Poor

28 Jun 2026

Richard

Really dirty hotel, it’s cheap for a reason

Self

4/10

Poor

28 Jun 2026

Phuong Dung

.

Friends

2/10

Poor

27 Jun 2026

Dynetta

Property appeared “dated” I cleaned. I will NEVER go there again

Partner

4/10

Poor

27 Jun 2026

Jovanny

The staff was friendly and courteous, and the Wi-Fi worked well, but unfortunately those were the highlights of my stay.

The hotel is in serious need of maintenance. Ceiling panels throughout the property were damaged or missing, and the elevators felt unsafe, with doors that slammed shut and broken buttons. My room had several issues: the TV didn't work, the sink drained very slowly, the toilet leaked and left a small pool of water near the shutoff valve, and the bathroom walls showed signs of water damage behind peeling wallpaper. The conditioner bottle was already half empty, making it appear as though it had been previously used.

The biggest concern was cleanliness. The bed sheets had visible hair and stains, making it seem they hadn't been changed, and the mattress was uncomfortable.

The airport shuttle was another disappointment. I assumed, since the hotel is only 5–10 minutes from the airport, it would run every 30 minutes like neighboring hotels. Instead, it only runs once an hour. That's partly on me for not asking at check-in, but it was still inconvenient. The daytime shuttle driver was rude, while the evening driver drove far too aggressively.

If you just need the cheapest room near the airport for a few hours, this may work. Otherwise, I'd recommend spending an extra $20–$40 for a nearby hotel with cleaner rooms, better maintenance, and more reliable shuttle service.

Self

4/10

Poor

27 Jun 2026

Richard

Drug deals in parking lot, property is old and beat up. Not recommended!

Self

2/10

Poor

26 Jun 2026

Amy

Dirty room. Everything smelled of smoke. I didn’t feel safe.

Self

2/10

Poor

26 Jun 2026

Katrin

You walk in to a sauna but are told “don’t worry, the room has air conditioning”. You’re then given the key to a room that is dirty and smells damp/musty. Ok, no problem- second chances are fine. The second room then has no curtain?! So, no privacy?!? UNACCEPTABLE… I waited over an hour for help that never came. I ended up having to track down the liar who said he would have a THIRD and BETTER room for me and would “be right back with a key”- he was outside, just hanging out, while I waited in the curtain-less room UNABLE TO SHOWER OR GET SETTLED. Truly UNREAL. Over an hour to check in/get a decent room/get settled!? NOT ok… Awful place and awful service. I expect a refund and an apology from whoever is in charge of that crap hotel… My advice- you’re better off staying at a Super 8. They are affordable, clean, and service is GREAT… Do better- that’s all I have to say to the owner of this place & the workers who were useless/unhelpful. So disappointed.

Self

6/10

Pleasant

25 Jun 2026

Owen

Looks like the hotel is being renovated after many years of neglect. Room was missing electric outlet covers and lamp shades, wall was showing signs of water damage, mold, and peeling wall paper. Sink stopper would not open so water could not drain. Guests drinking alcohol outside the doors leaving empty alcohol containers in the stairwell. Breakfast was very limited. Cold cereal was pretty much it except for coffee.

Pet

4/10

Poor

25 Jun 2026

Saul

Nada

Family_with_children

2/10

Poor

23 Jun 2026

Robert

HORRIBLE. STAY AWAY SERIOUSLY. GETTTO. NASTY.
TOO MUCH TO EXPLAIN BATHROOM BROKEN TOILET. RUN DOWN.

Self

6/10

Pleasant

23 Jun 2026

Duane

Rooms were clean just the outside and the ppl living in the hotels make it bad!!!

2/10

Poor

23 Jun 2026

Anyelina

That hotel was horrible; everything was very dirty, and the service was very bad, The chair was broken, and the refrigerator doesn't work.

2/10

Poor

23 Jun 2026

Emmanuel

The hotel was not clean, the rooms not clean and smelled bad. I don’t mind that it’s not a luxury hotel, but that the rooms are not clean and the overall property was unclean and smelled bad is inexcusable. There were black finger marks on the door, stickers from previous guests on the mirror, white towels with yellow stains and dark residue. Toilet did not flush properly. The bedsheets were clean and the water pressure was good, but just about the only thing positive to say about the hotel.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Carol

Their shuttle service was great! They were at the airport within 20-30 min after I called them to pick me up. The lobby was very busy and a little run down but the staff was very helpful and quickly got me checked in. My room on the 5 th floor was clean and quiet and the bed was comfortable. There is a Dennys next door and the morning shuttle took me back to the airport for my morning flight on time and efficiently.

Self

2/10

Poor

23 Jun 2026

Lithza

Worst experience ever

Self

2/10

Poor

23 Jun 2026

Lithza

Worst experience ever

Self

4/10

Poor

22 Jun 2026

Linda

This was not a particularly pleasant stay. We had 2 rooms reserved (1 king with a sofa bed -- Rooms 430 & 434). Neither room had bedding available for the sofa bed and when speaking with the front desk attendant, they said they never keep bedding in the room for the sofa beds, which is something I've never heard of before. It took nearly 45 min to get bedding from them. Both rooms smelled of stale cigarettes and there was debris everywhere. In room 434, the sofa bed had a really gross stain on them, and the shower had not been cleaned because there was residue from someone else's shower and their hair in it. My friends that stayed in that room were moved to a different room that wasn't much better. I will not be staying at this hotel again nor will I refer anyone to stay here. And I will be reporting this experience to the BBB

Business

2/10

Poor

22 Jun 2026

Alexender

The ac worked and thats the greatest part of the hotel.

10/10

Exceptional

22 Jun 2026

Garnel

Room is clean, staff very nice and the airport shuttle is very practical. I recommand that hotel.

Self

10/10

Exceptional

22 Jun 2026

A

Rooms was clean

6/10

Pleasant

22 Jun 2026

Joseph Gino

Le petit déjeuner un atout intéressant!

Family

4/10

Poor

21 Jun 2026

miriam

The elevators were not working properly, we had no trash can in our room, people wandering in and out. Doors propped open with bricks so anybody came in. Our door key kept deactivating. The property has went downhill since it was previously the Wyndham

Friends_and_family Family

4/10

Poor

21 Jun 2026

Dianne

The pictures are absolutely misleading. The entire building smells like cannabis, and the majority of the guests we encountered were either strung out or, possibly, “by the hour” lodgers. The room was not filthy, but the bathroom was not well cleaned and everything had a shabby feel to it. There was no sign of a breakfast in the morning. If I hadn’t prepaid for the room, I would have left and stayed elsewhere. I travel a lot, and I can appreciate a clean motel, so I wasn’t expecting anything glamorous for the price. I would never stay here again.

Family_with_children

2/10

Poor

21 Jun 2026

Meghann

This is the worst hotel I have ever stayed at in my entire life (42 years).

Check-In was over an hour late because \"they didn't have any clean rooms.\"

Our room had the STRONGEST SMOKE odor and no one cared when we told the front desk.

The smoke detector had been ripped out of the wall, the bedside lamp had no light bulb or shade, the bedside clock did not work and once again the room smelled SO BAD.

It is not worth the cheap price, don't do it!

Partner

6/10

Pleasant

21 Jun 2026

BARRY

The property is in need of updating. Rooms not so clean. Breakfast is cold and mediocre. A.C. Throughout common areas inoperative. A.C. in the room worked well. Water pressure in the shower was like a fire hose (very good).
Parking is poor. Homeless around the outside of the building. Travel to city and other amenities was very convenient.

Self

4/10

Poor

21 Jun 2026

Trace

It looked like they were trying to decorate rooms on higher floors to accommodate more guests, but they weren't doing a great job of taking care of the guests they already had.

2/10

Poor

21 Jun 2026

Juliann

The hotel rooms were extremely nasty! The ceilings were falling apart and we had to change to another room. That room was dirty too!!! Do not recommend!!!

Partner

4/10

Poor

21 Jun 2026

Ross

Lobby was full of sketchy people at 130am arrival. Halls smelled overwhelming like weed. AC was off in the lobby and hallways. Temperature was easily over 80F but the room AC did work. My daughter was crying because she did not want to stay at this place due to its appearance. Elevator was functional but in disrepair.

The only reason we were staying was we we stuck in PHL overnight due to flight delays keqvib. At 615am. Shuttle from and to the airport were the best part. Very timely and accommodating my family and elderly in-laws.

Family_with_children

2/10

Poor

21 Jun 2026

Susan

I had a horrible experience at this hotel and would strongly advise against booking here. From the moment I walked into the room, there was an overpowering, choking smell of powder AJAX cleaner, which felt like it was being used to mask other issues. The room was poorly maintained—the window curtains were visibly ripped, and the bathroom was simply unacceptable. The shower walls were visibly dirty, and there was hair left in the bathtub and stuck to the walls. To make matters worse, the hotel didn't even provide full-size bath towels; we were only given washcloths. Beyond the dirty room, the property environment and lack of security were alarming. The back parking lot was covered in dumped garbage and abandoned tires, with people visibly living out of their vehicles. It was also incredibly unsettling to see individuals walking around the premises wearing ankle monitors. Additionally, there were large groups loitering in the parking lot smoking marijuana, and several large dogs were allowed to run completely loose and off-leash around the property. Furthermore, the secure key-access doors to the building were completely compromised because people were continually propping them open with rocks. Between the severe lack of cleanliness, zero security, and highly disruptive environment, I absolutely cannot recommend this hotel to anyone.

Friends_and_family Friends

4/10

Poor

21 Jun 2026

ShaRee

It was not a good experience. As I just rated it, it was poor. From cleanliness and staff. I've never experienced a hotel stay like this.

Self

4/10

Poor

21 Jun 2026

Raymond

The hotel had significantly overbooked and had a wedding at the hotel too. It is obvious the hotel was more concerned with making sure last minutes attendees had rooms and attempted to bump others who had reservations.

Multiple customers were told “their room type is not available due to a booking issue with our system.” Then offered another room at a higher price without any consideration that some are flying out the next day.

This is not the first time and the staff said the manager was not on property and not answering calls. Then an employee offered to solve the issue if an additional $20 amount could be paid to manage administrative costs.

It also seemed the staff friends were at the desk hanging out as well as kids from the area riding bikes through the hallway as a short cut to the front and happened in groups multiple times.

I stayed as there was nothing else in the area that night but the red roof inn.

Never saw a manager that night or up til 11 am the day I left.

Would not risk this place at all and just pick anything else and felt bad for many abandoned travelers.

Friends

2/10

Poor

21 Jun 2026

Maria

Strong smell pot .
Breakfast unappetizing,dirty tables,and food.
Hallways dark and the carpet dirty.
Elevators is banged so bad , and the lights for the floors don't work.
Trash was never picked up from my room.
Went to the front desk to ask for clean towels and the girl told me to go to the laundry to pick up for myself which I did.
Phone in the room not working.
Very old TV, not flat screen.
The safe was broken.
No toilet paper holder, the wall paper is peeling and the bathroom ceiling leaked.
The police was there 2 times.
Not comfortable feeling or safety.
That place is a disgusting mess.
The only reason I went there because was close to the airport and to the stadium for the game.
👎 👎 👎 Not recommended for nobody.

Family_with_children

4/10

Poor

21 Jun 2026

Joseph

The place looks nothing like the pictures. It’s run down, dirty . The rooms weren’t clean the hallways were dirty . Smelled like smoke. Welcome to the hood.

2/10

Poor

20 Jun 2026

Brigitte

The room was dirty and still had trash. There was men’s room flooding all over the hallway.

Partner

2/10

Poor

20 Jun 2026

Magdalla

The room was very dirty. They have kocroch all over the room. Tha shower have no shower curtain. No clean towels overall experience was terrible I never see anything like this

Family

2/10

Poor

20 Jun 2026

Lina

No air conditioning, no trash in the bathroom and the toilet sink gross with food coming up when you open the water. Old and dirty. The towels are dirty… gross

Self

2/10

Poor

20 Jun 2026

Jessica

The airport shuttle man and the check in person were fine. But the facilities were dirty, I could smell strong unpleasant odors, the receptionist told me if I didn’t like the smell of my room I could come back for the can of air freshener someone just returned. The hallways were dimly lit. The carpet looked bad. Lights were flickering. I did not feel comfortable or safe as a solo female Traveler. Once my key didn’t work I decided that was fate and booked another nearby hotel. I would not recommend this establishment.

Self

2/10

Poor

20 Jun 2026

Tanya

This property is a disgusting mess. Our room was dirty. The floors had not been vacuumed. The window ledges and the bathroom counter had not been wiped off. My shoe was sticking to the bathroom floor, so I took one of their white towels and wet it and wiped the floor and it was filthy. I honestly debated on going out to sleep in my car. I asked to change rooms. I inspected the room beforehand and it was in the same state as the room we were already in so we chose to just stay put.
There was a water fountain downstairs
to drink from, there was actually cigarette ashes in this fountain. The whole bottom level smelled like cigarette and marijuana smoke.
It was terrifying to ride the elevator it banged so bad. Another passenger in the elevator said to me this is not a hotel. This is a bottom end motel.
This room cost me almost C$300 it wasn’t worth $50. I asked the two ladies working the front desk if they would like to come and see the room and they both declined.
There was no toilet paper or paper towel in the main lobby area bathroom.
Don’t waste your money staying here!

Friends

6/10

Pleasant

20 Jun 2026

ROBERTA TOWER

Hotel was rundown but the room was clean. However I had to wait in the hall from 10:30 pm to 11 pm to get into my room as the card reader was faulty. The maintenance person who finally came to open my door just beat on the card reader until it finally opened.

They did have a shuttle from the airport.

Self

6/10

Pleasant

20 Jun 2026

A Thomas

Cons: Not sure if this location is just starting a multi-year renovation or if this is their pinnacle. Very musty/smokey air in the room. Wall mounted mirror frame broke in stages overnight.

Pros: very good location for the airport at a reasonable price.

Partner

2/10

Poor

19 Jun 2026

Sarah

This is horrible! There were no towels in the room, the ceiling leaked, the phone in the room did not work, the ac for most of the hotel did not work, and the whole place smelled like weed. I would not stay here even for the price.

Family