Name: Extended Stay America - Philadelphia - Airport - B
Address: 8880 Bartram Ave, Philadelphia, 19153, US

2/10

Poor

02 Aug 2026

paige

This was the worst place I have ever stayed in. I was told there was no early check in and yet during check in hours it took 35 mins with numerous people in line waiting as well. Unbelievable. The whole building smelled of smoke which is ironic with the “smoking fine” posted around the lobby. The rooms were DISGUSTING. My shoes stuck to the floor, the dresser drawers were missing, there were stains ALL OVER the two full beds, the pull out bed, and the walls. There was a dead bug on the ground. It’s as if it wasn’t cleaned at all. I am shocked this would even be offered to someone to stay in. I am so disgusted.

2/10

Poor

02 Aug 2026

Sarah

The hotel served its purpose for 1 night to see a concert, but I would not recommend. Very run down, holes in walls, people smoking cigarettes in the hallway. Will not stay here again.

4/10

Poor

01 Aug 2026

Benjamin

Very run down and I was getting a nicotine high from my no smoking room sheets and pillows.

4/10

Poor

29 Jul 2026

Ariam

The hotel is outdated.
The odor in the room was unpleasant.
The breakfast did not meet the expectations given.
The beds creek a lot.
The general cleanliness of the room was unsatisfactory, (Sticky floors).
Our rate is 2/10.

6/10

Pleasant

29 Jul 2026

Craig

Front desk staff was very nice and helpful. Hotel is rundown but as an emergency hotel near the airport it worked better than sleeping in a terminal.

6/10

Pleasant

28 Jul 2026

Candace

Hotel looks run down as soon as you walk in , looks like it hasn’t been upgraded in years. Didn’t feel very secure all the doors to rooms looked broken. They charge $13 for parking for an overnight stay . I won’t be going back .

2/10

Poor

28 Jul 2026

Meshele

If you have kids, this is not the hotel to stay in. When we pulled up, there was a group outside who was clearly strung out on something. They remained there through our stay.
The bathroom door did not latch. The counter in the kitchen was so angled, we were concerned it may fall off if we leaned on it. The room itself needed a lot of repairs. The bathroom garbage can had dirt (maybe poop) smeared on it.

The location to the airport and to the Sports Complex is close and an easy drive but that's about all this motel had going for it.

Spend the extra money and stay elsewhere.

10/10

Exceptional

26 Jul 2026

Keith

Kmamsmsn

2/10

Poor

26 Jul 2026

Sarah

This place was the most disgusting hotel I've ever been to. We actually walked out and decided to just drive 5 hours home despite it being after 11pm that we were checking in with our kids and exhausted after catching a Phillies game from out of town. It was filthy, smelly, stained, uncomfortable... the room smelled like a combination of smoke and maybe a weird chemical bug bomb smell. It wasn't clean. They didn't even have sheets or pillowcases available for the pull out sofabed that we needed for our family to sleep on the room. They were out. The mattresses were covered in thick, crinkly plastic and just a thin fitted sheet covering that. So loud and uncomfortable. It was appalling. There were groups of people late at night coming in and out and hanging out in the parking lot.... it was so sketchy and disgusting. Even our kids were crying and complaining when we got in that they didn't want to stay there and that it looked like the setting of a horror videogame. The receptionist and the manager were very nice and friendly and tried to be accommodating. But the hotel itself was appalling.

2/10

Poor

22 Jul 2026

Danielle

My family and I were forced to check out earlier than our expected check out time, due to the unsanitary nature of the room. Their was live roach activity as well as dead roaches under the blankets of bed and in the bathroom. The roaches were hiding behind the wall hangings. The room was also incredibly humid to the point the floor was wet and slippery. In addition the kitchen was unclean and mold appeared to be in the bathroom vents. No one was available to remedy these concerns as I believe every had gone home for the night. The manager at this location is incredibly rude, argumentative, unprofessional and Surley. She's also dishonest. I would only recommend this place to drug addicts needing a quick place to crash.

10/10

Exceptional

19 Jul 2026

Hawa

Staff are so nice they help me with everything I need

Family_with_children

2/10

Poor

14 Jul 2026

Irene

Last minute paid the price! Power outage for 24 hours. No direct communication. No guidance or reassurance. Food was spoiled. The whole set up needs more attention. Called to cancel no updates or reimbursement for the night of no power. The desk area was vacant. Tough experience. For the room fee, deposit, and parking fee! Yep they had bad service

Partner

4/10

Poor

04 Jul 2026

Alesha

Staff were very nice but the hotel room looked old and outdated. And it smelled bad in the hall and on elevator. I won’t be staying here again.

Partner

2/10

Poor

29 Jun 2026

Jeannie

Don’t waste your money here. You might end up spending more. The hotel is very outdated and there is a bad musty odor at the property. No shampoo and conditioner. Some of the white towels was so used it looks grayish. Very inefficient at the front desk. We checked in and paid two nights parking ($25) and still got a $41 ticket for parking at their parking lot. One of the front desk guy called the police to come issue citations to cars that did not pay for parking. My car had a blue hotel parking tag hang on the front mirror and they still issued a citation. When I inquired about it, the front desk guy told me he didn’t see my tag registered as a paid car on their computer. I offered to show him my receipt and he would not take it. I asked for him to double check the computer and he refused. I asked him why my car is not registered as paid when it’s obvious I paid and have a receipt to prove it. He says even though he was there when I checked in, it wasn’t him who checked me in. I had a very bad experience here. Not worth spending $400 and have to spend hours dealing with the ticket with the city of Philadelphia because of hotel error.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Cindy

The handicap accessible bathroom had no roll in shower chair, but had a bathtub without shower spray handle. The bathroom door was so sticky that I have to clean it myself. The bathroom ceiling had yellow spots and the mirror frame was dirty that I have to clean it too because I kept looking at it when I used the sink. The light was very dim especially when I used the shower. The shower was slow because half of the water can’t get up to the shower and half went down to the tub and the tub drain was slow. Front desk staff was bad, I asked for extra wash cloth in the morning and he said that he didn’t have. I asked again in the evening, he still didn’t have and he didn’t offer to send that to my room and he had no name tag on him and he wouldn’t tell me his name when asked. The second floor smell pretty bad. They only had muffins and oatmeal for breakfast. This will be my first and last time to stay in this hotel.

Friends_and_family Family

2/10

Poor

29 Jun 2026

mais

I would only stay here if it was the last place on Earth. Even then i would choose my car next time.

Family_with_children

4/10

Poor

26 Jun 2026

Corey

The room has a kitchenette and there wasn't one piece of glassware or silverware in the room. I couldn't even take my pills because the kitchen was empty. I understand you can buy supplies for the kitchenette at the front desk but I have stayed in many suites with kitchenettes and find it ridiculous it isn't even stocked with drinkware. Who brings silverware and pots and pans on vacation? We weren't told at the front desk that the kitchen is empty so we had no idea we would encounter this or that we needed to purchase or rent a glass.

Partner

2/10

Poor

26 Jun 2026

athena

Unclean hotel

2/10

Poor

23 Jun 2026

Sura

Unfortunately, I booked this hotel last minute to attend World Cup event , it’s the dirtiest hotel I’ve ever seen, stains in the bathroom , hard to lock bathroom door , strong smell of smoke, and dirty floor . I really regret spending my money on this place .

Family_with_children

2/10

Poor

21 Jun 2026

Joydeep

It took 1 Hrs for check in. Lot of noise and shouting on the reception. Room was having bad smell . Bathroom very unclean. No bedsheet , pillow, blanket given for the couch bed. Have to go 3 times in the reception to get those . Staff was very slow to respond.

Family_with_children

4/10

Poor

21 Jun 2026

Joanne

I've stayed at many \"suites\" and this was by far the most low budget, dirty, not advertised correctly place I've been to!

I was told I'd have two rooms as all suites are, but NO...I had ONE room. The couch was suppose to be a bed, it wasn't! If we could have moved, we would have!

Family

4/10

Poor

21 Jun 2026

Zekeriya

It’s not a good place to stay. It’s dirty and bad quality

Partner

6/10

Pleasant

21 Jun 2026

Michelle

The floor was a little dirty and there was a small leak coming out of the bath tub faucet.

The curtain was a little too long and kept blocking the air conditional vents so we had to put our camera bag on the window sill to keep the curtain from overlapping and blocking the AC vents.

There were two soda and snack machines but they were not working. There are no extra vending machines to get water and ice like at other hotels.

Overall, we had everything else we needed and it was ample for what we required. Our room was the largest one and did have a working refrigerator and a full size oven, too but we didn't use it or need it. The microwave oven worked well.

Parking is secure but not for free.

The staff were very friendly and helpful with what they could provide. They did not have extra towels available at the time we stayed there although this was during the FIFA 2026 weekend pep rally in Philadelphia so the hotel had a lot of customers that weekend.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Dieuseul

The space is terrible, the door is broken

Friends

2/10

Poor

20 Jun 2026

Yong

The room is filthy and pungent of cannabis smell. Broken of furniture everywhere. No cups, coffee machine, or other necessities provided. Avoid this hotel at all cost

Family_with_children

10/10

Exceptional

18 Jun 2026

Shannon

I love it here the staff are very friendly and the rooms r very clean and nice

Pet

6/10

Pleasant

17 Jun 2026

WALTER

Le habitación estaba bien, un poco cara por el precio, me imagino por el mundial de fútbol, no me gusto la ducha ya necesitaba reparación las paredes, considero que al hotel deben hacerle una actualización en las habitaciones, lo bueno que tiene parada de buses al pie lo que ayuda a movilizarse en el transporte publico

Family

2/10

Poor

15 Jun 2026

Carlos

I would give this place zero stars if I could. We booked a room for 6 guest. The room was only built for 4 guest. Four pillows for 6 guest. We asked for pillows and extra sheets for the “sofa bed” and the attendant was rude and claimed the hotel was out of them. Bathroom had mold. Microwave was super dirty. Sink was clogged. Sofa bed had a mouse trap under it. I have pictures with proof. Never staying here again and I will try and get a refund.

Family

2/10

Poor

15 Jun 2026

Lisa

It says smoke free and I have a child with asthma; we were all breathing in second hand smoke. Mostly marijuana. It was not clean and not family friendly.

Family_with_children

10/10

Exceptional

12 Jun 2026

Shannon

Very professional love staying here

Family_with_children

6/10

Pleasant

12 Jun 2026

Jeremy

They don’t honor the price you booked for if you stay longer. Prices vary and they make you switch rooms every 2 wks.

Self

6/10

Pleasant

07 Jun 2026

Hon

The traffic that comes to property pretty sketchy. Rooms are super outdated. Staffs are amazing though. Only good thing about stay but would never return unless they upgrade facility

6/10

Pleasant

04 Jun 2026

Cynthia

The room was clean but i wouldn't return

Partner

8/10

Excellent

01 Jun 2026

edward

I feel it is very wrong to not include fees such as parking in the fee.

8/10

Excellent

01 Jun 2026

Cindy

The room was very nice and clean. The front desk staff were friendly and helped us find our way to the nearest train station. The complimentary coffee was good.

Partner

6/10

Pleasant

31 May 2026

Dennis

The room was decent but the carpet leading to the room looked really beaten up. They also charged for parking ($10 per day).

Family_with_children

8/10

Excellent

29 May 2026

Brian

Pretty good for the price point. Staff were very friendly.

Friends

2/10

Poor

24 May 2026

Tsigereda

The staff was horrible

2/10

Poor

24 May 2026

Kristine

This place was not as advertised. The pictures make the room look nice, but the rooms are poorly maintained. Paint peeling, refrigerator was damaged, linens not washed. We were concerned that there bedbugs. We ended up leaving the hotel and did not stay overnight. I would highly recommend not staying at this place.

Family_with_children

2/10

Poor

21 May 2026

Nicole

This hotel was an absolute dump. I only booked it because the location I reserved for my parents years ago in another state was wonderful. This location was run down and horribly maintained. The only highlight was the staff, who cheerfully cared for us and made the visit slightly tolerable. I will never stay at an Extended Stay again, though!

Family_with_children

6/10

Pleasant

21 May 2026

Julie

Our room wasn’t that clean and there were a couple of roaches in it. We will not come back to this hotel. I didn’t want to post this negative review but you’ve emailed me six times asking me to do so so here you go it was not a good experience stop asking me to review a crappy place.

Family

2/10

Poor

18 May 2026

Syama

We had booked a non-smoking room, but the room provided was not clean at all and smelled very bad, with a cigarette odor and other foul odors. The suite was extremely dirty and unsanitary. The sofa had multiple stains, and the kitchen floor was stained with dirty shoe prints. The entire suite was extremely unlivable and seemed hazardous to live in with my family. When we reported this to the staff, they said they did not have any other room. They tried to spray the room and gave us a Lysol spray can to use. This was a joke and sounded ridiculous. We immediately checked out and booked another hotel at the last minute. It cost us a lot of money at the last minute, but at least we were able to protect our health.

Family

2/10

Poor

17 May 2026

Mike

The room was “cleaned” prior to my arrival but the general upkeep of the room and the hotel was still extremely poor. The bathroom had mould and/or residues on the ceiling and the room was dusty and extremely uninviting. If it wasn’t for my late check in, I would most likely have looked to move elsewhere

Self

2/10

Poor

06 May 2026

jhonny

The place was filthy dirty, carpet was dirty and the hall place smells horrible. Definitely not a place I would recommend or stay again.

Self

2/10

Poor

26 Apr 2026

Ravisher

It was like the projects. Stinky room. Sketchy parking. Don't do it.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Amy

This property was not worth the money paid..room smelled like body odor, had to asknfor a shower curtain, piad for parking but had to walk althe way around the hotel to get in..the bed was uncomfortable, no blanket and they charged you if you wanted extra...
Overall very uncomfortable.
The staff was very nice , coffee was good
But i acnt believe i paid $200 for the night.
Served its purpose but Wow!
Never again....and i feel i deserve a refund
Very disappointing 😞

2/10

Poor

24 Apr 2026

James

When arrived I was given a different room than was I paid for…. A downgrade nonetheless less….. the bathroom was awful with 1 quick glance…. Cigarettes…… the room had a terrible smell….and due the downgrade did not fit well wth my family ….. we immediately turn around and demanded a refund …… lady could not help because she said he powers are limited but cond back tomorrow for refund

2/10

Poor

20 Apr 2026

Vanessa

This is the worst place I ever stayed. The room was horrible. Tge refrigerator was rusted and filthy look like it hasnt been replaced since the hotel opened same for the dirty burnt sto e and filty dish washer. There was no plates cups or pots as there dhould have been. They charged 100 deposit and we was charged for parking. People outside smoklung and drinking. This place is a shelter . No manager was ever o. Site. This place should be closed down and yoyr staff should be re trained. All they do is lye.

Partner

6/10

Pleasant

14 Apr 2026

Ian

Spacious room, very dated kitchen and bathroom. Comfortable bed. All i needed for a quick overnight stay.

Partner

2/10

Poor

14 Apr 2026

joshua

I've never had a worse hotel experience. I arrived

2/10

Poor

24 Mar 2026

Jennifer

The lobby, hallways and our room smelled like cigarette smoke. The hotel had no solution for this nor did they offer to change our room. Beds were okay but bathroom had hair on the sink and hair on our towels.

Family_with_children

2/10

Poor

23 Mar 2026

Steven

Took forever for front desk person to show up to check us in. He chose to barely speak to us and his pants were hanging off his butt and not professional. It took him a long time to check us in despite the info from Expedia. At each step he mumbled what we needed to do next. Besides that, the property looked like it was starting to fall apart with front sliding door completely broken with yellow tape, elevator out of commission, and reception didn't even make us aware of elevator issue or how to get locate stairs to get to our room efficiently. Luckily once we found the room it was ok but the rest was really substandard. This hotel is not accessible friendly at the moment so would recommend Hotels.com stop marketing it until it is brought up to par. Worst Extended Stay location I've ever seen...shocking.

Friends_and_family Family

2/10

Poor

22 Mar 2026

Dorethia

False advertisement on this site for this hotel. We didn't feel safe! The door was broken, furniture put together by duct tape, including the refrigerator! Needless to say, we DID NOT stay there!

Friends_and_family Family

2/10

Poor

02 Mar 2026

Faith

This was one of the worst hotel experiences I’ve had. They charge extra for parking, and on top of that, there’s a $100 deposit “for damages” — which is ironic considering the place is already run down.

The room had bugs crawling around, and the furniture was in terrible condition. Everything looked worn out and poorly maintained. You can hear noise from all angles — people in the hallway, next door, and even every step from the guests upstairs walking around. There’s absolutely no soundproofing, so don’t expect peace or rest.

They advertise breakfast, but it’s really just a muffin and coffee (if you even drink coffee). That’s hardly what most people would consider breakfast.

Overall, it was not worth the money at all. Save yourself the stress and book somewhere else.

Family_with_children

4/10

Poor

02 Mar 2026

Deionna

I didn’t get the room that I booked and there was no pots and pans available.

6/10

Pleasant

01 Mar 2026

Sadata

The doors, I had to use my key several times and it didn’t work. Then I went to the front desk and they changed the battery I guess and I continued to have the same problem.

10/10

Exceptional

20 Feb 2026

Kamilla

Great

2/10

Poor

16 Feb 2026

Alvaro

READ THE REVIEWS BEFORE BOOK IN THIS PLACE!! I went into the room and couldn't even stay.

Friends_and_family Family

4/10

Poor

16 Feb 2026

Danielle

Not only did I have to pay to stay I had to pay to park I came here to bury my mom and had an extra expense for no reason. Also none of the outside doors work to get back in so not only do I have to pay to park I’m paying to walk all the way around the building to the front door

Business Family_with_children

2/10

Poor

01 Feb 2026

Ashley

Room was outdated and smelled musty. Everything was dirty. We saw 2 roaches during our stay. There was a gap in our room door which felt unsafe. The free breakfast was only nutrigrain bars and muffins. It says smoke free but there was a strong smoke smell throughout the building. Will never book here again

2/10

Poor

01 Feb 2026

Thomas

I stayed here on January 20th, 2026 before an early morning flight and this was the worst hotel experience I've ever had. This property is a complete health hazard and disgrace.

The parking lot was not plowed after the snowstorm, leaving cars buried and stuck everywhere. They still charged $12.99 for this mess. Inside, the lobby was wet and dirty with warning cones everywhere. The elevator smelled horrible and had stains all over the walls. Walking through the hallways, I saw eviction notices posted on multiple doors.

My room was absolutely disgusting. There were blood stains on the carpet, mold growing in the bathroom drawers, broken and missing cabinet drawers, soft peeling flooring in the kitchen area, a broken stove, and a dirty refrigerator. The heater was cranked to 85 degrees when I entered.

I got zero sleep because of unsupervised children running through the hallways screaming all night and multiple dogs barking constantly. It appears families are living here permanently. The vending machines were price gouging at $5.50 for a soda and $5.50 for a small bag of popcorn.

I paid $60 for a room I couldn't use. This is uninhabitable. I have filed a formal complaint with the Pennsylvania Attorney General's Office. Do not stay here - this property should be shut down immediately.

Business Self

6/10

Pleasant

30 Jan 2026

Glendalie

Free parking could be included in reservation

Friends_and_family Family

8/10

Excellent

30 Jan 2026

Lemuel

The room was clean with a few minor objects that needed to be swept up. The check in was fast and problem free. Unfortunately it was after a major snowstormn

2/10

Poor

15 Jan 2026

Ashley

Very disappointed with this stay. The hotel is very out dated, not very clean. The room above us made noise all night long.
The Expedia app portrayed that there was air port shuttle and there was not.
Would not recommend this hotel.

10/10

Exceptional

09 Jan 2026

Keith

Yes

Business

2/10

Poor

06 Jan 2026

Mariel

We had a horrible experience at the hotel. There was a very strong smell of marijuana. There were strange people on the premises. We were there with our 3-year-old baby, and they reprimanded us in a very rude way, insulting us, because they could hear the child's footsteps from downstairs. NEVER! would I stay there again. It's a place for criminals, not for families.

2/10

Poor

31 Dec 2025

Tek

Very very very dirty

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

Justyne

My pros: Check in was quick. The person at the front desk was extremely nice! The room was comfy.

My cons: I was not informed that there would need to be a $100 deposit made until I arrived, AFTER I had already paid for my room. I also booked a king room but got a double queen instead. One of the reasons I booked here was for the kitchen amenity. Once we arrived, we requested the pots/pans and other kitchen utensils only to find out that there was everything EXCEPT pots and pans available which we had to refuse since we had no way to cook the food that we brought with us. The “breakfast” was a nice touch but they should NOT advertise nutri grain bars and coffee as breakfast.

While my stay was short it was enjoyable. I would probably stay again but I would have to take the extra steps to make sure I can be accommodated a little better.

Partner

6/10

Pleasant

29 Dec 2025

Katrina

The room needs to be upgraded the table was loose the bathroom looked horrible the sink look like it's not cleaned but I know it was the refrigerator is old and it said call downstairs for pots pans and eatery we call and they didn't have any and it need to be told before booking we have to put a $100 deposit and pay for parking

Friends_and_family Family

2/10

Poor

27 Dec 2025

Blanca

The room had a really bad smell!! Not only that there was roaches on the bathroom and on the room! Me and my family could not stay there at all we left right after our check in. They could not give us amother room or do anything because the matainance persona was not there they said!!!

2/10

Poor

22 Dec 2025

Isuri

The receptionist was busy with his call during the checkin process and it was a very bad customer service. Very disrespectful. The rooms were not clean. Towels, bed sheets had dirt and hair. Was very disgusting. Very disappointing.

Leisure Family

8/10

Excellent

21 Dec 2025

Katrina

Breakfast could have been better selections and you need cooking utensils to cook

Friends_and_family Family

2/10

Poor

19 Dec 2025

Ani

It was the worst experience hotel I’ve ever went to.Came in nobody was at the counter even when we left still services were horrible.When looking at this hotel it says no smoking but everybody was smoking.Hallways everything smelled like cigarettes.First night there was a fire in the laundry room and bathroom was dirty.

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Jorge

Bigs rooms but a bit of a

2/10

Poor

16 Dec 2025

Herman

No front desk service, had questions that couldn't be answered because no one was at the front desk, checked out Thursday and haven't received my $100 deposited. They want the deposit but don't want to give it back.. I need my $100. Thank you!

Self

10/10

Exceptional

14 Dec 2025

Kelyciaa

Breakfast could have been better, but nice clean hotel with friendly staff

Partner

2/10

Poor

14 Dec 2025

Wanda

Poor service and poor quality

Partner

2/10

Poor

13 Dec 2025

Carol

The elevator was closed two days this week I’m disabled and ur front desk staff wasn’t helpful or concern and NO breakfast three days only two carts for guest to use so guest were keeping them in their rooms smh not a good stay this time Ashley is the best front desk employee

Business

2/10

Poor

06 Dec 2025

Ileana

As soon as we got there felt wrong, when we opened the room the smell of cigarette and pee was unbearable the floor was sticky and the bed covers was all stained like big yellow satins on white sheets, they told me that there’s nothing that they could do no cleaning service no nothing told them to follow me to the room and even they were surprised gave me “clean sheets” equally stained. I slept sitting on the floor the stench weak me up next morning i was out of there by 5 am ask for a refund cause I booked for 10 nights that was impossible to achieve the worst experience of my entire life

Family_with_children

4/10

Poor

03 Dec 2025

Kamel

Everything was good, but i didn't like the room (it smell not good), the key doesn't work (so i had to go back to the reception 3 times), the bed has a plastic inside (so it was not comfortable).

2/10

Poor

01 Dec 2025

Jesse

This was the worst hotel stay I have ever had.
The room was dirty when we arrived, grease beside the refrigerator, dust and dirt under the bed, and a floor that would dirty the towel is you wiped up water.
The hotel has roaches as well.
Despite reporting issues, the staff showed no interest in resolving anything.
The biggest problem was that the hotel had no hot water for two consecutive days, making it impossible to shower. The staff response was, \"It's a hotel, some times things break.\"
Our stay was far below basic expectations for comfort and safety.

Business_and_leisure Family

2/10

Poor

30 Nov 2025

Gregory

The room had a bad smell to it......the floors were dirty the sofa had stains and rips in and several roaches were in the room

2/10

Poor

25 Nov 2025

JOEL GIL

was just good enought

2/10

Poor

22 Nov 2025

Alyssandra

I would NOT recommend this hotel to anyone. Our stay was extremely disappointing from start to finish. The first thing we noticed was a cockroach in the room, which immediately made us uncomfortable. On top of that, both the toilet and sink were clogged, making the bathroom basically unusable.
There were visible stains on the lamp, adding to how poorly maintained the room felt. The entire space had a strong cigarette smell, even though it was supposed to be a non-smoking room. To make matters worse, the front desk staff were unprofessional and seemed uninterested in helping with any of the issues we reported.
Overall, this was one of the worst hotel experiences I’ve ever had. I definitely won’t be returning.

Leisure Friends

2/10

Poor

19 Nov 2025

Valerie

I checked into the hotel and the beds had blood and urine stains. We left immediately. The room was unsanitary and unsafe. I need a full refund

2/10

Poor

18 Nov 2025

Jessie

This place is disgusting.

2/10

Poor

15 Nov 2025

Jacquelynn

Not listed on policies was the $100 deposit. Obviously, they experience damage due to their clienin line cancelled reservation because of blood stains in their newly reserved room.

10/10

Exceptional

10 Nov 2025

Zania

Room was spotless staff was cool!

Leisure Partner

2/10

Poor

10 Nov 2025

Steven

Booked online only to arrive to the hotel and told by the front desk that there were no rooms available. Front desk told me to contact the booking site for a refund. The booking site said they had to contact the hotel whom then stated that I was a no show.. In a dispute now to get a refund.

8/10

Excellent

02 Nov 2025

Joanne

Yes

Leisure Self

6/10

Pleasant

27 Oct 2025

Lisa

Old and outdated furnishing in rooms. No dishes in rooms. Good for just laying your head for the night. Charge over $12/night for parking and write parking pass out on a piece of paper when the other hotels in the same area don’t charge for parking. One TV oddly placed between 2 beds. Key card would not work on room door but worked for laundry room. Breakfast was just muffins. The guy at the desk was very professional and helped as best he could.

Leisure Family_with_children

2/10

Poor

27 Oct 2025

Justin

I booked the room and called in advance to notify them I would only be able to check-in for 5:00am due to my flight in to Philly. They asked me to complete an “authorization form”. All good, submitted, paid for the room in full, in advance. The nice lady on the phone I was speaking with said I was now “checked in” to the room and all I had to do was pick up my room key and I would be good to go!

Thinking everything is ok, I land in Philly on-time and attempt to check-in around 5am. I get to the front desk and I was notified my room had been cancelled even though I had made previous arrangements for a late check-in. Not to mention the lady at the counter was EXTREMELY RUDE. I was being as nice as I possibly could but was met with UNNECESSARY HOSTILITY. Now it is nearly 6:00am, I am now homeless and forced to walk from hotel to hotel in proximity with all my bags to beg for an available room. I end up going back to the airport and sleep in their temporary accommodation until I can find arrangements at another hotel. Considering I was only supposed to be in Philly for 1 day, I needed whatever rest I could get before moving on with my responsibilities in the area. This absolutely ruined my weekend and made my life incredibly difficult because this hotel couldn’t handle 1 simple request for a late check-in. Abhorrent behaviour and lack of respect or accountability from hotel staff. They simply do not care if I had to sleep on a park bench because they screwed up. Negative 5 stars

Business Partner

2/10

Poor

21 Oct 2025

Tina

The worst hotel that I have been!! As soon I about to check the the staffs were arguing with each other and didn’t help me to check in. The place was super dirty and filthy!! You can’t not find an attendant if you need help!!! The phone in the room didn’t work at all!

Leisure Family

2/10

Poor

16 Oct 2025

Cynquest

When I got there one of my room options I reserved wasn’t in the system. I opted for another. Both rooms the keys did not work. We came back from a concert near by and could not get into our rooms BOTH ROOMS ON DIFFERENT FLOORS and was locked out for an hour couldn’t find anyone to help. There was bugs in one room and the other room the floors was Awful. I wouldn’t recommend this place.

2/10

Poor

10 Oct 2025

Yanci

Do not recommend!!! The hallways, elevator and room stank. It says its smoke free but it smelled like smoke and humid. Very strong odor. Everything is so old. The bathroom didn’t even have a mirror. It looked and felt like an abandon building.

Leisure Friends

2/10

Poor

01 Oct 2025

Christine

Place was terrible the room wasn’t clean the tub was dirty also had bugs the smell in the overall building was also terrible staff was great but everything else wasn’t the check in was horrible they gave me a key to a room that wouldn’t open for me or staff this place needs work bad

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Esther

Wonderful

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Melissa

receptionist Ria was helpful and friendly