Name: DoubleTree by Hilton Philadelphia Airport
Address: 4509 Island Avenue, Philadelphia, 19153, US

DoubleTree by Hilton Philadelphia Airport

Philadelphia - PA · United States

100 reviews shown

8/10

Excellent

27 May 2026

mingo

No microwave. Very poor.

6/10

Pleasant

27 May 2026

Jiaolan

Was ok Only

10/10

Exceptional

26 May 2026

Terrica

The staff were pleasant and made sure my stay was amazing.

Self

10/10

Exceptional

26 May 2026

monica

Everything went smooth. I checked out on Monday, checked my credit card statement on Tuesday. I was charged $60 for parking. I did not park at the hotel. I was picked up and dropped off. The receptionist advised me when since I was told parking was $30 per night I had to pay. I advised her to provide me with the activity from the my hotel key showing me swiping the card for the parking lot. I DID NOT USE THE PARKING AT ALL. I DIDNT DRIVE MY CAR. After I asked and she couldn't provide it, she stated \"well I will send you an email with the refund\". She was rude. Double check your form of payment for any additional charges. That was the only issue I had. Other than that it was perfect

Friends

10/10

Exceptional

26 May 2026

Adonis

Clean room

Partner

4/10

Poor

25 May 2026

Ashlee

Staff friendly and respectful. Shout out to your front desk staff. Room was clean. I had two rooms with two different issues. The first the a/c was set at 65 degrees and that’s where the temperature STAYED. Yes, we tried the heat. Thermostat set to 85, still no heat. We did call maintenance but he showed us how to use the thermostat and quickly left. The shower in the second room did not get hot for then 20 mins. Didn’t realize the issue until 6am.

Family_with_children

8/10

Excellent

24 May 2026

April

The room was very clean and very friendly staff. The fact that you charge for parking, breakfast, and the surprise incidental fee on top of the charge for the room, pretty much broke the bank. Did not dare to leave the property in fear of getting charged additionally for parking. Couldn't use pool cause it was filled to capacity with crazy kids.

Family_with_children

10/10

Exceptional

24 May 2026

Fitsum

Very good.

Family_with_children

6/10

Pleasant

24 May 2026

Cheryl

They were redoing some rooms and there was a very strong odor from whatever they were doing even though they left windows open to help with the fumes which left the rooms and hallways cold. The outside temperature was in the 50s.
I wanted to use a computer station which the website said there was but when I asked as the desk they said they didn’t think they had one.

Self

10/10

Exceptional

23 May 2026

Rhonda

I didn’t eat breakfast. The rooms were clean staff was very nice

Self

2/10

Poor

23 May 2026

Kristin

Hotel was great — up to date, clean, etc.

No room service although app says there is.

Family

4/10

Poor

22 May 2026

Carlos

Clean stay ,location was ok but customer service wasnt helpful/rude , and parking, wifi and breakfast you have to pay for

10/10

Exceptional

19 May 2026

Kari

Easy check in. Quick shuttle ride to airport.

Family_with_children

6/10

Pleasant

19 May 2026

Connie

Bathroom door was all warped on the bottom and needed painting, there was lots of dust on various surfaces, including the top of the coffee machine, no refrigerator, use the coffee machine one morning and nothing was refilled for the next day, so disappointing for the amount of money

Family

8/10

Excellent

18 May 2026

Mark

Nice hotel and good location

Friends_and_family Family

6/10

Pleasant

18 May 2026

Christopher

Tack on an extra $30/day parking. Also, these days hotel TVs should support guests using their streaming services.

Friends

10/10

Exceptional

18 May 2026

Craig

Room was very clean and quiet... breakfast was okay but was not hot enough but okay. Staff was great and helpful.

Self

10/10

Exceptional

18 May 2026

Elimelec

The staff was very professional. My room was clean. They got the best cookies

Friends

10/10

Exceptional

17 May 2026

Scott

Was a roof over my head

Partner

4/10

Poor

16 May 2026

Winston

Was not impressed with DoubleTree. The room was out dated, musty and smelled of mold. We asked to be relocated but the hotel was sold out due to Penn Relay. The staff was pleasant and requested housekeeping to vacuum the carpet. But the smell returned. Buffet breakfast was ok but not much variety if staying multiple days. Next year we will return to Embassy Suites.

Partner

6/10

Pleasant

16 May 2026

Christine

Dining options were quite limited.
Staff was friendly but service was not good.

Lot of noise in rooms on my floor that went on so long I had to call the desk to send security ( at midnight).

Room was clean but missing a garbage can in the bathroom!

Self

8/10

Excellent

16 May 2026

Richard

Close to airport. $30 to park a car so calculate that into your pick of where to stay and what to do with a car.

Partner

6/10

Pleasant

16 May 2026

Marguerite

Black hair on the floor of the bathroom when we arrived and dusty lamps.

Partner

8/10

Excellent

15 May 2026

Natalie

Very good stay! The breakfast is not complimentary, but the warm cookies made up for that. My room gave a slight smell of cigarettes, which I overlooked since I was only staying two nights, but I hope this can be remedied for the next guest

Self

10/10

Exceptional

15 May 2026

Mary and Danny

Great location and staff.

Business

4/10

Poor

15 May 2026

Latanya

My mattress was wet. Reported the incident to staff returned later to find nothing had been done. Reported it to staff AGAIN and was moved to another room. I forgot my shoes in the wet mattress room l

8/10

Excellent

15 May 2026

Paul

Restaurant was fair.

Partner

10/10

Exceptional

15 May 2026

Anthony

Clean large room. Despite being near airport it was very quiet. $33 cab ride to Philadelphia historic district and Museum of American Revolution. Good “headquarters” for a visit to Philadelphia if you do not wish to stay downtown.

Partner

4/10

Poor

15 May 2026

Thiago

I do not recommend it.

Partner

8/10

Excellent

14 May 2026

Todd

Clean, comfortable and friendly

10/10

Exceptional

13 May 2026

Jeffrey

Helpful staff

Family

2/10

Poor

12 May 2026

Thiago

I was not satisfied with the cleanliness. I also disliked the lack of communication regarding the renovations, as guests are left without water for most of the day and we weren't even informed about it at the time of booking or at check-in.

Partner

6/10

Pleasant

10 May 2026

Julie

Staff was nice, Had everything we needed but I’ve never been in such a dusty room. HVAC definitely needs a maintenance/upgrade. I dusted room daily myself but within minutes dust was settling again from the dirty HVAC unit. They are under some renovations so I’m sure there will be plenty of upgrades sometime soon.

Family_with_children

4/10

Poor

10 May 2026

Shuyan

It takes me three calls asking for toothpaste to get an answer that they ran out. The first two calls got the response of them saying they will bring me one right away. Not until the third call they told me they ran out and it’s 4 hours away from my first call. And how can a hotel be running out of toothpaste?

2/10

Poor

09 May 2026

Lauren

Room was digusting.

Family_with_children

6/10

Pleasant

08 May 2026

sean c

I had a pleasant stay at the Embassy Suites Philadelphia International Airport. The hotel was clean, the staff was friendly, and I felt very safe during my visit. However, there are two things travelers should know: First, the parking situation is misleading. There is no mention that parking isn't included, and it cost me an unexpected $30 per day. Transparency about these fees would be much appreciated. Second, I was given a double bed despite booking a king. While the front desk clerk was very genuine and apologetic about the mistake, it was still disappointing given the price point. Overall, a great experience, but the hidden costs were a letdown.

Self

10/10

Exceptional

08 May 2026

Marguerite

Very clean rooms and nice staff

Self

10/10

Exceptional

07 May 2026

jolie

Very well maintained. Good was delicious in the bar

Partner

10/10

Exceptional

07 May 2026

Hector

Great place to stay!

6/10

Pleasant

05 May 2026

leisa

Property is under construction. Could not get the King room I booked. Calling front desk is pointless, they put you on hold and never come back to answer the call.

Self

4/10

Poor

05 May 2026

Christopher

My shower was kind of gross and the wallpaper was pealing. The room was fine but just barely. Hallways and rooms seemed kinda rundown at least on the floor I was on.

Business

10/10

Exceptional

05 May 2026

Joel

When I arrived, everything was absolutely amazing. The only issue was that the extreme amount for parking was not made very clear. The staff was excellent and the room was large and very clean.

Self

10/10

Exceptional

04 May 2026

Michelle

The hotel was very clean and the staff was very friendly and helpful. Loved our stay. Will definitely stay again!

Family

2/10

Poor

04 May 2026

Tayler

I booked a KING room, with a high view. Got there and they didn’t have my room. They stated they gave it away. They gave me a room for two queen beds. If you don’t have the room available then notify the customer instead of waiting until they get there to tell them there room is not available.

Partner

4/10

Poor

03 May 2026

david

Hotel smelled like weed, parking is 30 a night, had a biker “club” outside the whole weekend with their bikes in the sidewalk. They kept turning them at all hours of the night and revving the engines. I went to bed at 3:30am Saturday and heard them shortly before bed. Hotel staff seemed to do nothing about it. Breakfast was good though so that’s cool. Good hotel for a quick layover flight and that’s about it. Don’t spend a weekend here, you’ll get a better hotel for around the same price in center city.

Partner

2/10

Poor

03 May 2026

Nyderia

i hated the staff , the front desk agent MARLENE , was very nasty to me when checking me in and although the front desk super said he’d talk to her he watched her disrespect me and i asked for clean towels and waited over an hour for that my room phone did NOT work and they didn’t even have blankets for the sofa bed they gave us 3 sheets I HATED THIS STAY IVE NEVER HAD AND EXPERIENCE LIKE THIS WITH Marriot !

8/10

Excellent

03 May 2026

Jenna

Very Nice Staff and Hotel

Friends_and_family Family

10/10

Exceptional

02 May 2026

Michael

Front desk staff was very helpful and friendly.

Self

10/10

Exceptional

01 May 2026

Patricia

Staff and service was excellent.

Friends

8/10

Excellent

01 May 2026

Ivan G

Overall our stay was good. The only negative occurrence was the present of a mouse that run through the bedroom floor.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Sherwin

Comfortable and friendly staff. Would stay here again.

4/10

Poor

28 Apr 2026

KUMAR

Property is too old. Water heater or flush was too loud and making noise so that you can hear in the room.Room condition was far from ideal.
No refrigerator or microwave.
Carpet was dirty.

2/10

Poor

28 Apr 2026

Connie

Firstly, area was unsafe. Arrived after dusk and people in the blocks around hotel made it feel unsafe. Secondly, the tub drained VERY SLOW, which prior to our stay must’ve caused it to overflow so that the water was sucked up by the bottom of the door making it expand. Got stuck in the bathroom due to this and then had to use with the door open for rest of night. Had booked 2 nights so asked in the morning if we could change to a different room and they said no they didn’t have any open. So contacted Expedia to advise of this and they were able to cancel the second night. So kudos to Expedia-used then the rest of my trip for booking.

Family

4/10

Poor

28 Apr 2026

Peter

Indoor pool was freezing for my kids, even after I asked them to raise the heat. My sons lips were turning purple.

2/10

Poor

27 Apr 2026

Bobbie

The room I purchased was given to someone else. Once they decided to put us in another room, they gave us double bed when I purchased a king. The card for the parking didn’t work so had to go back again to fix that. Then the sports lounge has cockroaches on the floor that I also recorded to report. I would NEVER go here again. The staff was terrible and acted like we were bothering them to get into a room we paid for.

Partner

2/10

Poor

26 Apr 2026

Alexis

I have stayed at this hotel for the past four years, which makes it especially disappointing to say that the property has gone downhill significantly.

The room was very unkempt and not properly cleaned. There was dust on the furniture and lamps, the ceiling and bathroom vents were filthy, and even the safe buttons were so dirty that we did not want to use it. The drying towel looked like a rag because it was torn. There were several other cleanliness issues as well, but these were some of the most noticeable.

The hotel is also very dated and in desperate need of renovations. For the last two years, we were told updates were coming, which influenced our decision to return. Even though the renovations had not yet happened, we still booked because in previous years the hotel was always kept clean and comfortable. Unfortunately, that is no longer the case.

It also seemed there may be staffing issues, as on the days housekeeping serviced our room, it was incomplete — towels were missing and the bed was not properly made.

After four years of staying here, I will be looking for another hotel when visiting the Philadelphia area again. Very disappointing decline in standards.

Partner

10/10

Exceptional

26 Apr 2026

Monacelle

I loveeeeeeeeeeee my stay the staffffffff was so nice a professional .

Friends_and_family Friends

6/10

Pleasant

26 Apr 2026

Tamara Jean

I loved the staff. I didn't realize there was no microwave in the room or even an ice machine on the floor.

Family

6/10

Pleasant

26 Apr 2026

JAMES A

Very close to the airport, the check in staff was amazing, along with the shuttle staff! Tv didn't work in my room and after an hour of waiting on an engineer, frankly I gave up. No small fridge in the room was a downside. The property is nice enough for a trip, some dirty areas, and some that needed touching up.... But for a quick trip into Philadelphia good enough. I didn't use the food and beverage service. The bed was comfortable, the heating and cooling worked fine. The warm cookie at check in was a nice touch. Parking at $30 a night is where they lost me. I just took my rental back and took the shuttle for free. Shuttle service was on time and they did a great job taking care of me.

Self

4/10

Poor

26 Apr 2026

KYUNG

Staffs at the front desk treated me like a stranger and didn't listen to me. I asked quiet room as I can't sleep in the noisy environment. She gave me the room next to Elevator. I have to go down and demannd to change the room. surprisingly ignorant !!!

Self

10/10

Exceptional

26 Apr 2026

Karl

Easy, fast check in, friendly staff, great location

10/10

Exceptional

26 Apr 2026

Jennifer

Overnight connection. Would stay again.

Family_with_children

8/10

Excellent

25 Apr 2026

pamela

The pictures in the suites show a microwave. They have no microwaves and it showed a dining room table. They have no dining room tables in the suites and the shower water was lukewarm.

Family_with_children

10/10

Exceptional

24 Apr 2026

Lovey

Great hotel, clean room!

Self

8/10

Excellent

24 Apr 2026

Meg

We are Hilton people. The staff here is very friendly. The proximity to the airport is ideal. It just seems like it’s always under construction. It is also a high volume hotel for the specific reason of travel so it feels very transient.

Self

10/10

Exceptional

23 Apr 2026

Mark

Left early before breakfast

Self

8/10

Excellent

23 Apr 2026

Megan

Clean and comfortable rooms. Did not get the advertised warm chocolate chip cookie

Partner

8/10

Excellent

23 Apr 2026

Michael

Guests can apparently get a warm cookie from the front desk at anytime. I was a bit surprised my room did not have a fridge.

Self

4/10

Poor

22 Apr 2026

Terrance

Gave our room away because arrived later in the evening. Room construction on the floor, Marijuana smell in the elevator. Room was so cold when we arrived, it felt like the north pole. Parking charged me money but the parking gate wouldn't accept the code sent to me. Had to wait for someone to leave in front of the hotel and park there. I feel ripped off. I was born and raised in Philadelphia and come home on occasion. This is by far one of the worst stays and experience I've ever had. Terrible stay.

Partner

10/10

Exceptional

21 Apr 2026

Letitia

The room was clean, the staff was wonderful and the breakfast bar was great. I would definitely stay her again when I return to Philadelphia again

Self

10/10

Exceptional

21 Apr 2026

Katelyn

The service in the restaurant was awful

2/10

Poor

21 Apr 2026

shane

Parked for a week at the property. Sunday to Sunday. Departed for vacation. Car vandalized and broken into on a Tuesday. Returned to property on Saturday to stay. Personally identified damaged on Sunday after checking out. No contact or communication after the damage. Even filled out personal information paperwork to park.

Park at your own risk. All you will get is a “sorry” and a smile.

Family_with_children

10/10

Exceptional

21 Apr 2026

Barbara

Comfy beds

Self

10/10

Exceptional

20 Apr 2026

Susanna

Great breakfast, kind and friendly staff.

Partner

6/10

Pleasant

20 Apr 2026

Shantia

A surprise there no microwaves or refrigerators in the rooms

Partner

8/10

Excellent

20 Apr 2026

Deborah

TV service needs improvement

Friends

8/10

Excellent

20 Apr 2026

Nicole

I enjoy our stay this past weekend, the kids had a ball didn’t want to leave.

Friends_and_family Family

6/10

Pleasant

20 Apr 2026

Nicole

The room was dirty

8/10

Excellent

20 Apr 2026

Kenyon

There is a $100 a day incidental fee, and $30 a day for parking as if spending $140 a night isn't enough. The hotel is nice, clean and welcoming..... just expensive.

Self

8/10

Excellent

19 Apr 2026

Adrian

The area where the hotel is situated did not appear to be welcomming

Self

10/10

Exceptional

19 Apr 2026

Samantha

It was exactly what it needed to be for a one night stay!

Friends

4/10

Poor

19 Apr 2026

Danielle

Hotel was in rough shape… feeling paint chipping, shower and sink didn’t drain well and the TV had 4 channels that came in - and you had to search through 64 channels to find them. Doors were worn and parking was horrible.

Friends_and_family Family

4/10

Poor

19 Apr 2026

Alexis

The breakfast was terrible and cost too much for what was put out. The water pressure of the shower was a slow drip. I complained and nothing was done about it. Will not be returning.

Family_with_children

10/10

Exceptional

18 Apr 2026

Brian

Very nice and clean great staff

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Greg

The staff was wonderful. Maybe be more staffed when there’s more than 3 people checking in, but she was fast. Other than that, it was a nice experience.

Self

2/10

Poor

17 Apr 2026

Kaylee

Don’t stay here. We got in late from the airport, we waited for the hotel shuttle for 45 minutes and no one came. We had to get on a shuttle to rent a car at 11:30 at night. We got to the hotel and I told them I was checking and they said they were booked. I showed her my confirmation and I called the same day to confirm my stay. Once my husband started calling different hotels they suddenly had a room for us. They did not communicate anything to us at all just whispered to each other. There was no parking, the room was disgusting. Shower head was coming off the wall, the bed sheet had stains everywhere, sink didn’t drain. This hotel is older but it doesn’t even look like they cleaned or keep up with it at all.

Partner

10/10

Exceptional

17 Apr 2026

Dylan

Yes but cost!

10/10

Exceptional

16 Apr 2026

Joseph

Nice restaurant, great staff

10/10

Exceptional

15 Apr 2026

James

We did not have breakfast.

Partner

8/10

Excellent

14 Apr 2026

Niya

Clean building all around

Friends

8/10

Excellent

14 Apr 2026

Haneefa

N/a

10/10

Exceptional

13 Apr 2026

Andre

Yes

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Pamela

Staff was amazing! Breakfast was fresh and nice amenities

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Kormassa

It was no microwave in the room or fridge to save my food the room was not too clean no room service

Partner

10/10

Exceptional

11 Apr 2026

Mae

While checking in the staff at the front desk were very friendly and accommodating. My room was clean and the bed was comfortable. Would definitely stay again.

Self

6/10

Pleasant

10 Apr 2026

Shannon

bathroom ceiling had mold and the bed coverings were stained

Family

8/10

Excellent

10 Apr 2026

Ronald

My stay was nice and peaceful. I will definitely return.

10/10

Exceptional

08 Apr 2026

Heath

8/10

Excellent

08 Apr 2026

Sigrid

The hotel is being renovated so the noise from the construction is a rude awakening before 8am. We stayed during the Easter holiday for a family vacation and the pool was only opened one of the days there with no notification. My child was disappointed of not being able to another pool day.

Friends_and_family Family

4/10

Poor

08 Apr 2026

Tyrek

They was doing renovations on the property on one of the floors without telling us

Family_with_children