Name: Four Points Philadelphia Airport
Address: 4101a Island Ave, Philadelphia, 19153, US

4/10

Poor

01 Aug 2026

Michaela

For a “luxury hotel” this hotel was one step above a motel. The rooms were outdated, old, and appeared dirty. Our room had shades that didn’t work and flickering lights, not to mention an air conditioner that sounded like a plane taking off.
The staff at the main desk was not very friendly or welcoming either. Not worth the $300/night stay in my opinion.

10/10

Exceptional

31 Jul 2026

Cassandra

Front staff

2/10

Poor

31 Jul 2026

Dianne

We were doing park and stay for trip. After we checked out got charge of $288 for parking. We were supposed to be able to park for free for 10 days

10/10

Exceptional

31 Jul 2026

Nora

We were in town for a quick overnight stay. This is my hotel of choice when I visit Philly.

10/10

Exceptional

31 Jul 2026

Jin

Just stayed for one night so we can get on the airplane super early. Shuttle service was great. Parking was great.

Family_with_children

10/10

Exceptional

30 Jul 2026

Alysia

Rooms were nice and the bar staff was fantastic!!!

8/10

Excellent

30 Jul 2026

Howard

Rooms and bathroom need updating; lots of exposed damage on lower walls and doors.

6/10

Pleasant

29 Jul 2026

Matthew

Building was in poor quality was an okay stay may not stay again

6/10

Pleasant

29 Jul 2026

Felicia

The staff was top notch, from the cleaning crew to the front dest clerk. The place is a bit old (not modern enough). The plumbing in my room was poor, not to mention the sink was in the doorway as you enter the room. The location was good as it relates to the airport and the Lincoln Financial Stadium.

10/10

Exceptional

27 Jul 2026

Jamar

Good

4/10

Poor

27 Jul 2026

Marcie

Restaurant wasn't serving dinner. Our room wasn't ready when we got in, in the evening. There is caution tape just inside the front doors blocking off a big area because of a leak.

8/10

Excellent

24 Jul 2026

Eric

Rooms were nice size and clean

8/10

Excellent

24 Jul 2026

Tamarra

The stay was nice. Room was clean. Bathroom door got stuck a few times, but overall it was nice.

6/10

Pleasant

24 Jul 2026

KAI

The property was nice . The pool was horrible. I went to enjoy the pool. There was plenty of debri in the pool . No smell of chlorine. It was early in the morning and you could tell that the pool has not been clean in days . I had to ask for towels . There was no towels on the bin . Everything else was ok . I loved the microwave in the vending area. At the price I laid to stay we should not have to pay for parking.

4/10

Poor

23 Jul 2026

Chris

where is deposit ?????????????????

6/10

Pleasant

23 Jul 2026

Renee

Our room itself was nicely updated and very clean, but the bathroom not so much. The ceiling had paint peeling and the shower was stained with years of mildew.

The staff was very helpful and friendly.

4/10

Poor

22 Jul 2026

Gregory

Check in was fine. The room was clean except for a mosquito I killed. The room was fine. A back door to the stair way was left unlocked… but I would have given four stars, howeverwhen we checked out we arrived in the parking lot to find our rental car had been broken into. 8 cars in total had their windows smashed. As we waited for this to be dealt with we were not helped at all by the hotel staff. The Resturant had closed 15 minutes earlier and we couldn’t get breakfast for our kids. No offers of anything from the hotel. we just sat there and were told they weren’t responsible for the parking lot even though they charge 26 dollars a day to park. We discovered there were no cameras in the parking lot, will not stay again

10/10

Exceptional

21 Jul 2026

Robin

Four Points was clean and comfortable; the staff was friendly and helpful and the cooked to order breakfast was wonderful 😊

Partner

8/10

Excellent

20 Jul 2026

Derek

A very good French dip..

6/10

Pleasant

19 Jul 2026

Jessica

Outdated rooms. Plumbing issues. Phone didn’t work to call front desk
Did have great hot water and clean linens. Convenient location for quick stay, nothing else.

Partner

10/10

Exceptional

17 Jul 2026

Jacqueline

It’s always a pleasure staying at the Sheraton

8/10

Excellent

16 Jul 2026

Derlis Martin

Ok

Friends

10/10

Exceptional

16 Jul 2026

Joseph

Four points hotel outside of Philadelphia airport is a great place to stay. Have a great restaurant food and a bar that's fully stocked. All of the people who work there are regular folks who take care of their guests. No BS just business and friendship and that's what I like. I recommend four points for hotel stays and they got good rates for parking if you're going to take a flight out of the airport and back. Good luck!

Family_with_children

10/10

Exceptional

15 Jul 2026

Stacie

Shuttle to the airport was a definite plus!

Partner

10/10

Exceptional

15 Jul 2026

jim

Great staff. Clean joint. Close to South Philly. Don’t like paying to park but…

2/10

Poor

14 Jul 2026

Sharhonda

My stay at the Four Points by Sheraton Philadelphia Airport was extremely disappointing due to ongoing maintenance issues, billing concerns, and poor customer service. Throughout my stay, I repeatedly reported that the room's blinds were inoperable, yet nothing was done to fix them despite being told each day that someone would address the issue. When I called the front desk to speak with the manager would not come to the phone. Instead, someone who identified herself as the Front Office Manager, spoke with me.

She stated a senior engineer would be sent that day, but by then the issue had gone unresolved for my entire stay. I also questioned multiple unexpected charges on my account. I was initially told there would be a set incidental authorization, yet additional amounts were charged each day of my stay without warning or explanation. Their explanation about nightly audits and incidental holds was confusing and inconsistent. The parking fee was charged on the second day instead of at checkout and should have been deducted from the incidental hold.

The most frustrating part was the lack of accountability. Despite multiple complaints, the blinds were never repaired, the billing was never clearly explained, and management refused to speak with me directly. As a guest, I expected basic room maintenance, transparent billing, and responsive customer service. Unfortunately, I experienced none of those. Based on my experience, I cannot recommend this hotel.

Self

2/10

Poor

13 Jul 2026

Donyee

When you first walk in the hotel it has a very strong mildew smell in the entrance the elevator the hallways and rooms. I had to bring in car freshener to help with the smell.. we checked in and took a shower changed and tried to leave but the room door wouldn’t lock 😩 we informed the staff and left to go to our event that we travelled over 600 miles to get to. When we get back I tell the young lady at the desk the door is not fixed and I needed a new room she tells me the hotel is booked got the night… also the parking online says $20 but the young lady at the desk said it told me $25 they would take out of my $150 incidental deposit which at this point yall should be paying me for my incidentals anyway every time I came back to the hotel the gate tried to charge me $10 EACH time plus the $25? That is completely insane and criminal. We just wanted to get some rest but the shower dripped all night!!! 😩 loud fat drops of water then the wall has a higher hole cut out in it with a metal like wall that covers it so it doesn’t close so everytime the unit kicked on it sounded like it was going to jump through the wall and land on the bed.. worst hotel I have ever stayed in and I wouldn’t recommend this place to anyone. I’m over beyond the money I spent to to stay here.

Partner

6/10

Pleasant

13 Jul 2026

Matthew

We stayed after our flight was canceled and the next one was going to be early next morning. The shuttle was VERY helpful. Part of the lobby was roped off like there was some kind of water damage or something happening there. It didn't affect us but did make us wonder what we might be getting into. The system for making keys was down, so we had to be escorted and let into our room by someone with a master key. This was not the staff's fault, and they really did everything they could to make it as smooth as possible. We passed out for a few hours and left by like 3 AM, so we didn't really see much of the place. It did just fine helping our small emergency, though.

Family

8/10

Excellent

12 Jul 2026

Gorman

Didn't stay long enough to enjoy any thing except breakfast but didn't feel I should have to pay for breakfast so I didn't have any.

Friends

8/10

Excellent

11 Jul 2026

Joseph

Rooms need renovation. Starting to show age. I had to check out at 3:00 for an early flight. There was no employee at the desk or in the back office. Two other guests were also looking for staff at the same time to no avail. They were also not outside. After 15 minutes one came in the front door and returned to the desk. The airport shuttle was fine.

Self

6/10

Pleasant

10 Jul 2026

Michelle

Hotel was clean. You get what you pay for. Needs updating.

10/10

Exceptional

10 Jul 2026

Josette

Check in

Partner

10/10

Exceptional

09 Jul 2026

hagar

..

2/10

Poor

07 Jul 2026

Seth

The common areas (hallways, elevators, lobby) were dirty and poorly maintained. The room was minimalistic and the bathroom smelled like mold. The staff was unwelcoming, unhelpful, and generally dismissive.

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Anita

Check in was very fast and easy. The room was very nice and shuttle service was ok. Morning person was very efficient but non communicative and walked away before we could give her a tip which was strange. The lobby roof apparently has some leakage problems and a large portion was roped off. The bar/restaurant had limited menu but it was fine and we were glad we did not have to go further afield to eat.

10/10

Exceptional

07 Jul 2026

Carlos

Good food

Family

2/10

Poor

06 Jul 2026

Christian

There is water leaking through the ceiling of the lobby with a lot of mold (probably a health violation). The men's bathroom was nasty, it looked it has not been cleaning for a long time.
The server/bartender at the bar was very rude and gave us an attitude because we wanted to order food at 9pm (our flight got canceled and that was the time when finished checking in) she then disappear from 9:40pm until 10:10 and got mad when wanted to placed another food order.
This place needs some major remodeling to repair the leaky ceiling and a good manager to make sure staff is professional and kind to guests

Family

6/10

Pleasant

06 Jul 2026

Chuangsheng

slow bus pickup from the airport

Family

2/10

Poor

06 Jul 2026

Jade Ashley

The first room I was assigned had a leak directly over the bed and the next room had blood stained sheets. I just cried and left. I was exhausted.

Self

8/10

Excellent

06 Jul 2026

Brian

Lobby was damaged and air filter in wall in room was damaged/exposed. No alarm clock in a hotel by airport. Also $26 for parking

Self

8/10

Excellent

06 Jul 2026

Erica

The reception is always professional and courteous at this location. The room was very clean but there wasn’t no shower gel in the container. Luckily I always travel with my own.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Laura

It seems as if the facility is aged and the hotel is in the process of renovating. It would have been nice to be aware of this. I walked into a nice entrance and bar/lounge area, and then entered a room that looked aged and poorly kept.

Self

10/10

Exceptional

02 Jul 2026

Kerry

The hallways are very rundown

Self

10/10

Exceptional

01 Jul 2026

Juan

Excellent stay everything was nice and clean. Shuttle to the airport made was a great benefit.

Self

10/10

Exceptional

01 Jul 2026

Ifrendely

Could use some serious remodeling. Faucets very hard to use.

Friends

6/10

Pleasant

30 Jun 2026

Alberto

The first day we arrived, unfortunately the room smelled like someone smoked leaves in it. Furthermore, the hotel has seen better days. The Breakfast was good but ended way early, at 9:30 AM. Staff was great and Location was amazing… Just the lack of TLC to the property and rooms was disappointing!

Family_with_children

10/10

Exceptional

30 Jun 2026

Nicholas

Rooms and general areas were clean. Rooms were comfortable. Staff was friendly and helpful.

Partner

2/10

Poor

30 Jun 2026

Marie-Ange

Very friendly staff, the whole place need a much needed renovation.

Friends

10/10

Exceptional

29 Jun 2026

Ambar

From the airport, the shuttle driver was very attentive and help with some questions we had.
Very convenient to have dinner until 10pm. They have vegan/dairy free options!
The staff is very friendly and helpful.
Rooms are as expected. Clean and good size.

Friends

6/10

Pleasant

28 Jun 2026

Bismark Kwabena

I liked the I liked the body soap

Self

6/10

Pleasant

28 Jun 2026

Lauren

Hotel is somewhat shabby and worn down. Bar in lobby closed (no explanation). Desk attendants were efficient enough but I wouldn’t categorize them as either warm or welcoming. The beds were, as always, amazing. Getting quickly ready for an early morning departure was almost impossible. Nearly all the toiletries were empty and the kicker was the blow dryer that blew only cold air. Most of these issues have to do with attention to detail but doubtful I’d choose to stay here again.

Family

6/10

Pleasant

25 Jun 2026

Lorty

The beds were very comfortable and the hotel was in a quiet location. However, this property is in dire need of a renovation.

Family

10/10

Exceptional

23 Jun 2026

Ban

Friendly staff and clean room

Friends

8/10

Excellent

23 Jun 2026

Aparecida

Bem legal muito bom .

10/10

Exceptional

22 Jun 2026

Eteri

I loved it

Family_with_children

2/10

Poor

21 Jun 2026

John

There was one person behind the counter, and then two people behind the counter when I arrived. Neither looked up and greeted me because they were working on the telephones. Even a gentle nod of acknowledgment would’ve been sufficient. Two other people behind me were getting noticeably frustrated. I tried to be sympathetic. They moved with alacrity when it was my turn to be checked in. I went up to a room, having requested non-smoking, and it was horrible with cigarette smoke (not their fault, obviously). I went back down to the front desk and they accommodated me and found a room that didn’t smell of smoke. It was a very clean room and I had a nice stay in that room.

Self

4/10

Poor

20 Jun 2026

Roland

When I checked yesterday, I requested a cot to accommodate the 3 of us that were staying in our room. The front desk staff assured me that I would get one. Later I stopped by the front desk on my way out to an event to remind her to have someone bring the cot to my room. We came back to our room around midnight and there was no cot. I quickly went back to the front desk and again asked for the cot. The new front desk staff told me that there is no cot available. I had to sleep on the floor the whole night to accommodate my 2 guests who slept on the king size. As such the service was poor and unacceptable. I will never go back to this hotel again nor would I recommend anyone.

Btw the front desk staff offered me a discount which I never received.

Family

8/10

Excellent

19 Jun 2026

Peggy

Enjoyed our stay at your hotel. The bed was amazing as well as the pillows. Shuttle service was prompt and free. Food at the restaurant was delicious as well as s friendly staff!! Clean room too!!

2/10

Poor

18 Jun 2026

David Scott

Hotel was disgusting. Had to switch rooms and even after the switch the next room was filthy. Hotel lobby looks nice to cover the poor condition of the rooms. Broken tiles, dirty carpets, stained linens, broken furniture… direct clothes under the beds, bathrooms not cleaned.

Family_with_children

10/10

Exceptional

17 Jun 2026

Terry

Hotel was just a short way to the airport. Driver was very nice.

Self

8/10

Excellent

17 Jun 2026

Erica

The room have an old wet carpet smell, other then that not to bad

Partner

8/10

Excellent

17 Jun 2026

Phil

It was a clean property for a fair price. The shuttle running to the airport was very useful and it runs 3 times an hour, 24 hours a day.

Partner

10/10

Exceptional

16 Jun 2026

Cheryl

Great room with good bar and restaurant. Slept great!

Partner

8/10

Excellent

16 Jun 2026

Joshua

Nice place for short term stay. Aged, needs new carpet in hallways on each floor

Partner

6/10

Pleasant

16 Jun 2026

Maria

Staff is helpful

Family

2/10

Poor

14 Jun 2026

Ananya

I did not get a room to stay in the hotel. Its not the hotel’s fault. I booked the hotel after American Airlines cancelled my flight at midnight June 13th, 12:00 AM, I tried booking a room for the night.
Expedia does not allow booking for June 12th past the midnight, so automatically my booking was confirmed for June 13th. When I went to hotel at 1:00 AM they did not give a room since they were still on June 12th stay. Unfortunately Expedia did not refund my money, although it was beyond my control. I lost a $157 and did not have a hotel to stay at 1:00 AM after a flight cancellation.
I think Expedia should make their customers services more accessible and allow ammends especially in cases of emergency situations.
Thank you

8/10

Excellent

13 Jun 2026

NATALIE

Overall, a good, clean place for a one-night stay. There were a few hits and misses. Reception at front desk was a somewhat frustrating experience as she could not find my reservation. Turns out it was because she was reading my name backwards. Then later, she could not find my member account even after I gave her the account number. Room was clean and spacious, but A/C was very loud and disruptive for sleep. Shuttle service to airport was great. However, dinner menu was somewhat limited so opted to go over to other property for dinner. Breakfast was excellent though - both food and service. That was the best. If I'm ever in the area again, I would definitely go here for breakfast.

Self

4/10

Poor

11 Jun 2026

Olivia

Nice hotel but fire alarm went off early in the morning and had to evacuate.

Family_with_children

8/10

Excellent

10 Jun 2026

Nyeshia

No microwave and saw a few small bugs in the tub, other than that, good overall - C+.

Self

10/10

Exceptional

10 Jun 2026

Timothy

Nice

10/10

Exceptional

10 Jun 2026

Timothy

Great service

8/10

Excellent

08 Jun 2026

Gerhard

Front Desk Clerk was very friendly and checked me in quickly.

Self

6/10

Pleasant

07 Jun 2026

Vivian

How do you pay for leaving your car on the lot when you already paid to stay there

Partner

8/10

Excellent

07 Jun 2026

Santwan

Need better clarity on parking I was over charging and didn’t receive a full refund because the sign said park all day for $25 not charge me $25 every time I leave. But natosha was a great help and she was very pleasant even when the key card machine went down for a little bit she found a solution for me

Family

4/10

Poor

05 Jun 2026

Tiara

When I arrived even though I called and told them I would be checking in late
.They didn't have the room I booked..Do they walked me.over to a sister property which I feel wasn't a better place..I was given a handicap accessible room which wasn't as tidy as I would've liked and had a smell..They finally moved me to another room which was alot better not great though. Since I was only staying over night I dealt with it but definitely wouldn't stay again.

Friends

8/10

Excellent

03 Jun 2026

Christopher

Front desk was lovely

10/10

Exceptional

31 May 2026

Lea

I love stayin there

Self

10/10

Exceptional

30 May 2026

Alfonso

Comfortable room and friendly staff

10/10

Exceptional

28 May 2026

Donna

The Staff was great and the room was clean.

Self

6/10

Pleasant

28 May 2026

mario

Serviceable. Strange smell in out first room. Moved to another room. Much better. Odd smell in the halls. Good water pressure in the shower. Super slow drains in the sink and shower.

Partner

10/10

Exceptional

23 May 2026

Keila

Everything was super clean, staff were very nice and helpful
But it wasn’t a microwave in the room
Other than that it was very nice

Self

10/10

Exceptional

22 May 2026

Gaetano

Clean rooms and well maintained property

Family

10/10

Exceptional

19 May 2026

Jerry

Clean room

Partner

6/10

Pleasant

14 May 2026

Sandra

Never ended up staying there, the a/c in the room was not working, there was 2 fans placed in the room but the room temp remained 80 degrees. The desk clerk was very apologetic and found me a room at a sister hotel across the plaza! She was amazing!

Self

4/10

Poor

14 May 2026

Andrew

Pealing paint on the dealings in my room and a super slow draining sink. Run the water in the sink for 20 seconds, it fills up to the top, and took another 30 minutes to drain. Then, the next morning no breakfast served. Staff said there was “A Kit hen Emergency” last night. They could have put out non-cooked food like cereal, breads/bagels, fruit, juices… but instead - Nothing… was their choice.
Not a good experience. The only convenience was that the hotel is 5 minutes or less from the airport. I doubt I’ll ever book there again.

Self

2/10

Poor

12 May 2026

Sherrie

Room was ok. Bathtub dirty. Check in and check out a nightmare. Parking awful.

Family

6/10

Pleasant

11 May 2026

Richard

Old fashioned bath…no counter space. Not all room lights worked.

Partner

10/10

Exceptional

11 May 2026

Susan

Checked in late at night

Self

10/10

Exceptional

11 May 2026

Archie

Clean and comfortable bed. Staff was friendly. Airport shuttle was on time and efficient. Wish there was a small continental breakfast.

Family

10/10

Exceptional

10 May 2026

Manuel

My experience at Four Points by Sheraton was amazing, I had a late check in and was Amazon how the hotel looked, courteous. friendly, quick service, the front desk employee (wish I’d remembered her name) was awesome. I was checked in and when I arrived at my room, I couldn’t believe how clean the room was. Only downside which did not matter much, was the body wash bottle was empty (lucky I had some left from my trip). But other than that, it was a great experience and not expensive. I would recommend Four Points to all who visit Philadelphia or surrounding area, or need a place to stay.

Partner

10/10

Exceptional

05 May 2026

Camila

I find not have breakfast, no comment at all

10/10

Exceptional

04 May 2026

Verified traveler

Room was clean and the staff was super friendly I would recommend this place

Partner

6/10

Pleasant

04 May 2026

Taliah

Get charged for leaving AND entering parking lot. Card keys kept malfunctioning to the room and gym. Very run down hotel rooms. No fan in bathroom. Dogs barking from 10pm-1am during our stay.
Stayed here the last three years and probably won’t stay here again. Very disappointed

Partner

2/10

Poor

04 May 2026

J

We arrived at the hotel after visiting the city for a sporting event. The hotel was mostly empty and poorly staffed. The room was clean, but the key cards would suddenly deactivate. The room did not have a desk chair, and the outlets were sporadic and not plentiful. The bathroom sink is outside the toilet room, which makes an awkward arrangement for a shared room, possibly causing inconvenience. I paid for cold breakfast through the app, but they still charged me at checkout. The front desk staff wasn't helpful and acted as if they didn't care. They seem pretty nonchalant, since the room keys wouldn't activate and couldn't open the rooms. I can say the room was clean, but the space felt like a high-end motel. I would compare the hotels in the area with rates ranging from $125 to $170 per night to ensure you get the best value.

Friends_and_family Family

4/10

Poor

03 May 2026

Vanessa

I went for breakfast and it was 20 minutes before I could get coffee I got coffee ordered food and another half an hour before I got it I ask for syrup never got it so I told the waiter I didn’t want it because everything got cold so I sent it back, and the phone was not working in my room for the amount I paid for 2 nights it should have been better
Thank you
Vanessa Rice

Friends_and_family Family

2/10

Poor

01 May 2026

Dike

The room was untidy. The mat was unclean and contained only one towel. Additionally, the air conditioning was excessively loud during the night.

2/10

Poor

01 May 2026

Christopher

You pay to park. We could not use shower- no safety guards. Bed was not comfortable. Neighbors yelled all night. Got no support from front desk. Asked for hypoallergenic pillows and was told cleaning staff went home. Water had a weak flow at sink.

Partner

10/10

Exceptional

30 Apr 2026

Stephen

This was just a quick stay overnight to catch an early morning flight. Room was nice and clean. The Bar in the lobby was nice to have a couple of drinks at in the evening.

Family

2/10

Poor

30 Apr 2026

Zdenke

Old dirty Hotel people have attitudes

Self

6/10

Pleasant

29 Apr 2026

Brooke

Shuttle supposed to run every 20 minutes it never came…