Name: Embassy Suites By Hilton Philadelphia Airport
Address: 9000 Bartram Avenue, Philadelphia, 19153, US

10/10

Exceptional

25 Jul 2026

Freddie

Good job!

8/10

Excellent

24 Jul 2026

Chelsea

Wanted to use a hot tub but it was filled in with concrete and someone broke the button for the fourth floor in the one elevator so it made it tricky to get to that floor

4/10

Poor

22 Jul 2026

Marc

The snack bar options were sparse. The restaurant (dinner time) had no servers. The frame of the bed was sticking out in a dangerous manner and cut my leg badly.

Marc Hamilton

The night clerk (man) was very helpful when we arrived.

10/10

Exceptional

21 Jul 2026

Evelyn

Great staff

10/10

Exceptional

21 Jul 2026

Mary

Breakfast was well stocked and the omelet bar was great. We did have issues with getting fresh towels and trash emptied - asked the desk 3 times and finally talked to manager who had towels sent to the room. The hotel is very clean and a pleasure to stay at.

Partner

10/10

Exceptional

21 Jul 2026

Alexandra

.

10/10

Exceptional

21 Jul 2026

Joanne

Pros:
Clean room
Friendly staff
Breakfast included
Free airport shuttle

Cons
Pool was closed
We were told we couldn't buy lunch
No restaurants near by

Partner

2/10

Poor

21 Jul 2026

Kareema

Staying At Embassy Suite Was Not It

2/10

Poor

21 Jul 2026

Jason

Seemed like everything was broken

Business Friends

6/10

Pleasant

21 Jul 2026

Don

Love the design of the rooms, with the separate bedroom from the living space. Love the atrium views. Love the made-to-order omelets that were included in the complimentary breakfast. Did not like that 1 of the 3 elevators was out of order all 3 days of my visit, and a 2nd elevator had a broken push button for my floor, leaving me with only 1 option at one point. I had to send the defective elevator to the 5th floor and/to call the 2nd. The microwave in the room was old & defective. The shower door did not close completely, allowing water to collect on the floor outside of it. The gated parking kiosks often did not recognize the room key for entry, requiring use of the call button (w/ delay) to open the gate. Happy that the gated parking did not cost extra, or was complimentary. Not happy with the very-limited selection of alcoholic beverages that were complimentary. Not sure I'd book here again with the maintenance issues pending.

Self

10/10

Exceptional

20 Jul 2026

Danielle

Breakfast was great, convenient airport shuttle, spacious and clean room.

Family_with_children

8/10

Excellent

19 Jul 2026

Elizabeth

Everything at this place was wonderful but he staff was good

Self

4/10

Poor

19 Jul 2026

Yiming

No amenities, sink clogged upon arrival and stayed clogged for 3 days, kettle not working, carpet was dirty and smelly, no slippers, toilet was leaking with phantom flushing at nights, AC was noise, manager reception was cheap, breakfast was the only thing that was remotely pleasant.

10/10

Exceptional

19 Jul 2026

Amayah

Everything was great great customer service and nice building

Partner

10/10

Exceptional

19 Jul 2026

Christina

The hotel is family friendly and staff was great. The pool was open and staff was available for your needs breakfast and night buffet was great. Room was clean and housekeeping was available. Front staff Anastasia was very helpful with my stay

Family_with_children

8/10

Excellent

19 Jul 2026

Mary Frances

Staff and breakfast made to order omelets

Business

4/10

Poor

18 Jul 2026

Casey

The pool was closed when we arrived so we got up early the next day to use it. We did not see hours posted but the front desk told us 10 it would be open. They didn’t open till 10:30 or check out was 11 we also could have a late check out even though we checked in late. The shower curtain was also not staying closed on either end so there was water all the bet the floor since both sides kept moving to the middle. There was also pee on the back part of the toilet dried up. No trash bags in any trash cans. The pizza I ordered from the restaurant was also undercooked. But the free breakfast was amazing. It was still a quick clean stay minus the room bathroom. The work out center was also very nice.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Kelsey

Charged an extra 100 dollars than the estimate

Friends

8/10

Excellent

17 Jul 2026

Nathan

The Property was clean

Family

8/10

Excellent

17 Jul 2026

David

The rooms were clean, but the room itself was a little shoddy. The valance for the outside drapes were broken and hanging down. The couch had holes in it. Poor lighting in the bathroom. The cabinets snd the small refridgerator was not working porperly. And to top it off, the power went out the last day we stayed and we couldnt us eht evelator to take our heavy luggage down the stairs, so we had to use the room the last day and into the next day in partial and full darkness. Yes I understand that the storm knocked out the power, but the last day was rough for both me and my wife and my daughter and her three children. We werent able to use the pool when the power when out of course because of the storm. In addtion , it seems that some of the staff were not very friendly, not all but some.

Family_with_children

6/10

Pleasant

16 Jul 2026

Robert

The happy hour was a nice touch and the breakfast was good. Hotel was dated and the pool and 1 elevator were out of commission. Rooms were very spacious but the bed was a bit lumpy.

Partner

8/10

Excellent

15 Jul 2026

Richard

1 night stay. Spacious suite. Clean & comfortable. Very nice breakfast menu. Recommend this hotel.

Partner

4/10

Poor

15 Jul 2026

Gerraina

The hotel had a power outage on July 11 from 3pm and the power came back on July 12 at 11am. They had one generator that kept the front desk running and the hall lights. All rooms were without power, no food service during those times. I am.a hilton honors member and even though I utilized a third party they only tried to give me 30,000 points which is NOT equivalent to.one night stay at that same hotel. They said they will reimburse and they did not. Eventually the one generator stopped working causing my husband to get locked out of the room. The.Hotel did not take care of me as they should have and it's unacceptable.

The one front desk worker was stressed out but not sympathetic to some of the customers concerns.

If I could get my.money back for the one night I would love it.

Partner

2/10

Poor

13 Jul 2026

Udaykumar

Staff was very rude and no response any phone calls management are not god they not give u refund money eny emergency all help less staff I am not referring for this hotel

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Louise M

This is an excellent hotel and is clearly well managed. Excellent in every thing and the place has a pleasant and relaxing vibe. The best are the staff. They are friendly, professional from the desk to the bar and breakfast's staff to the maintenance man who can almost immediately to come fix our TV and had it working in minutes. I would definitely stay there again.

Partner

2/10

Poor

13 Jul 2026

Kristen

There was a power outage and staff was not prepared to help us .

6/10

Pleasant

13 Jul 2026

Christopher

I understand that it was an act of nature, but I think y’all need to look into getting backup generators

Family_with_children

4/10

Poor

12 Jul 2026

Fatima

Hi first i would like to say that i use your specific hotel all the time for my leisure because i am a event planner and event space owner so for my relaxation and mental relief i come to your hotel for my time and i recommend your hotel to customers and my last experience was not good at all i had no service of housekeeping the whole time i was there i had to use the same rags and sleep on the same sheets i ask for housekeeping form others i saw doing rooms and i was told that i wasn’t on the list to be serviced an when i went to the front seat i was told that it would be a sticky situation to be served i was highly upset because of the unsanitary way of which i had to stay in which o paid my money for the comfortable way i would loved to have been.now this has happened before but i overloooked it as if it may have been a staff issue and i returned but to be treated as such again was beyond a overlook because it was not a sanitary condition for me to even sleep with those sheets and linen i am highly disappointed because as i stated o love your hotel and i want to return but i don’t want to return with that same feeling or service and when recommending others it would be a problem because of this issue

Self

2/10

Poor

12 Jul 2026

Rashiya

There was no power. Out of everyone’s control but it affected our stay.

Family

8/10

Excellent

12 Jul 2026

Joanna

It was a good option for a late night flight into PHL. I was able to use the shuttle and have breakfast the next morning before heading back to get a rental car. The property is showing it's age. 2nd Elevator was down for maintenance and the sink in my room didn't drain well.

Self

2/10

Poor

12 Jul 2026

Brandon

I have nothing good to say at all

10/10

Exceptional

12 Jul 2026

Carmalita

Property was clean and staff was great. Don’t like that the elevator wasn’t working closest to our room but….

Family_with_children

10/10

Exceptional

12 Jul 2026

Tina

Everything

Family_with_children

6/10

Pleasant

11 Jul 2026

Jessica

The room was clean, however, the foldaway bed was not made up and no additional bedding was present in the room. I had to go to front desk after midnight to request the additional bedding; it seems to me that for the price, this should have already been taken care of by hotel staff.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Chiquita

Great overall

Partner

4/10

Poor

11 Jul 2026

Nancy

The staff was very friendly at front desk and at the restaurant & Bar.
The hotel is dated and our suite’s bathroom’s bathtub was clean but the drain had rust and there was no handheld shower.
Beds were comfortable and clean.
The room had carpets

Family

10/10

Exceptional

11 Jul 2026

Richard

Free breakfast with made to order omelets.

Family

8/10

Excellent

11 Jul 2026

Gregory

Breakfast was good.
Hotel seems outdated. Furniture in lobby showing wear and tear. Rooms have old rugs and furniture.
Room was clean.
In my room, sink backed up and drained very slow. Cleaning team should identify these issues immediately.

8/10

Excellent

11 Jul 2026

Patrick

Hotel was good. Close to airport with a shuttle.

Family_with_children

10/10

Exceptional

10 Jul 2026

Erika

Todo bien

Family_with_children

8/10

Excellent

09 Jul 2026

John

Staff was helpful,my issue was room phone did not work,and wouldn't be fixed before we checked out.

Family

8/10

Excellent

08 Jul 2026

Jacob

This was very ideal for an early morning trip to the airport via their shuttle. The shuttle was right on time, no issues. The van/bus is plenty big for my family plus a few other families. The trip to/from the airport was literally just minutes. Very ideal, very quick, super convenient.

The staff were amazing top to bottom. Held our bags as we were early for check-in, and a quick shuttle to the airport gave us SEPTA (subway) service to Philly downtown and back. A++ on the staff.

The amenities were great. The pool is outdoors, but there's a large outdoor sun area, as well. the pool was clean and maintained. The kids loved it (not too cold, just right for the warm summer days). The free snacks and complimentary beers during happy hour were a very nice touch. Sam Adams was on tap and the world cup was playing, so it was perfect as a parent to have a moment for some \"me\" time enjoying the game and a brew.

The rooms have no wow factor, but they are plenty adequate and very spacious. They could use with some upgraded furniture, for sure. But overall, a comfortable-enough room that had little complaints and plenty of space to spread out.

We loved our stay here and will certainly remember this hotel for our future Philly airport needs.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Frederick

Everything was great

Partner

10/10

Exceptional

07 Jul 2026

Karlson

Good customer service at front desk

Self

4/10

Poor

06 Jul 2026

Bretton

Didn’t feel clean. TV’s didn’t really work.

10/10

Exceptional

06 Jul 2026

Charles

Clean and spacious room. Bar was excellent. Breakfast was top notch

Self

10/10

Exceptional

06 Jul 2026

Luis

Is ok

Family

2/10

Poor

05 Jul 2026

Kenneth

Hotel air conditioning not working and the staff was not helpful or truthful about the situation

Partner

8/10

Excellent

05 Jul 2026

Aaron

Overall won’t complain too much. Hotel was nice and room was relatively clean. Bathroom definitely needs some work. Tub was a bit dirty and paint chipping. TV wasn’t working in bedroom. Room was big and worked for us

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Lynette

The staff was very helpful

10/10

Exceptional

04 Jul 2026

Glorymer

Great stay

4/10

Poor

04 Jul 2026

Jeni

Horrible check in. Bad communication and customer service. Room had no a/c had to pack up and check out at 5 am to get a new room.

Partner

10/10

Exceptional

03 Jul 2026

Larence

Very good service. Free hot breakfast was a nice perk.

Friends_and_family Family

2/10

Poor

03 Jul 2026

Zarin

We went there during heatwave week and the ac didn’t work. We told the staff but it was never fixed. The room was as hot as outside 100F

Pet

8/10

Excellent

03 Jul 2026

James

Clean room and great breakfast!

Family_with_children

10/10

Exceptional

03 Jul 2026

marcella

Hotel lobby was beautiful and well maintained. Decor was tasteful and very peaceful. Front desk staff were extremely helpful and courteous. Our room was spacious and very clean and comfortable. Much more than I expected.

Family

10/10

Exceptional

02 Jul 2026

Natalie

We stay here every time we come to Philadelphia. The location is convenient and the breakfast buffet is excellent. I just wish it last a bit longer. The rooms are very spacious and the bedding is extremely comfortable. I will continue to stay here on future trips.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Rosa

No king bed, as advertised.

Family

10/10

Exceptional

02 Jul 2026

Rosa

The room was booked with a king bed. It did not have a king bed. We were told that all the beds were the same. That's my only complaint.

Family

10/10

Exceptional

01 Jul 2026

Bareq

Beautiful place

Friends

10/10

Exceptional

01 Jul 2026

Ross

Beautiful hotel, and the free breakfast was amazing

Partner

10/10

Exceptional

30 Jun 2026

Josephine

Enjoyed our stay, everything was nice and clean. Staff was pleasant

6/10

Pleasant

30 Jun 2026

Elizabeth

The kitchen sick didn’t work and the bathroom sink the water didn’t drain I ask like 3 times and they kinda fixed it 2 days before we left

Family_with_children

8/10

Excellent

30 Jun 2026

Robert

Overall, this is a beautiful place to stay. We loved the open floor plan and the large suites. Awesome! However, the bathrooms do not have fans to reduce moisture in the bathroom when showering. My wife likes a hot shower. Moisture was everywhere. Secondly, the maintenance and keep up on the bathroom fixtures, in our case the shower curtain rod and the shower/tub connection. 1. The shower curtain rod was broken at the ends, and it drooped downward causing the curtain to bundle in the middle of the rod. It did not cover the length of the tub on the left and right. When I went to take a shower and moved that shower curtain, to my surprise the rod tile anchors came completely out of the wall. I had to tuck them back in to hold up the curtain rod. I tucked the ends of the shower curtain in a certain way so that it would hold onto the ends to prevent water from getting on the floor.
Overall, our stay was super! Great service, kind and helpful staff, we loved the drink tickets. We were not able to attend breakfast. It sounded great. Will stay there again, hopefully the room we are given will have no bathroom issues.

Partner

10/10

Exceptional

29 Jun 2026

Doris

One of the Elevator wasn't working

Family_with_children

8/10

Excellent

29 Jun 2026

David

Good experience

2/10

Poor

29 Jun 2026

Marcus

I found the staff at this location to be very helpful. However the maintenance of the amenities, the cleanliness of the common areas and my bathrooms were in terrible condition. I checked into my original room and the bathroom had rust in the tub, mold on the shower, my shower rod was barely hanging on the wall and water damage on the ceiling. I checked out of that room and they found me another and it had the same issues.

Friends_and_family Family

2/10

Poor

29 Jun 2026

Puneet Kumar

Pretty old stuff. Two table lamps not working in room etc. Shuttle service volatile.

10/10

Exceptional

28 Jun 2026

ursula

Breakfast was probably fine but coffee did not materialize till much after 7 am

Self

8/10

Excellent

28 Jun 2026

Pattie

Rooms are outdated

Family_with_children

2/10

Poor

28 Jun 2026

Nicholas

It was bad experience
Breakfast it was bad experience
The room door does not working well
The waiting for a long time

10/10

Exceptional

28 Jun 2026

Jacqueline

Worth staying. Close enough to travel to inner city easily with own car or uber. Safe.

Family_with_children

2/10

Poor

27 Jun 2026

Oren

Rn-down place, bad smells; the fold-out couch sheets had crumbs on them and the shower had rust stains.

10/10

Exceptional

27 Jun 2026

Manuel

great experience! friendly stuff, nice gym, very clean and awesome location

Family_with_children

6/10

Pleasant

27 Jun 2026

James

Plumbing issues, poorly maintained, and generally dirty.

Family_with_children

8/10

Excellent

27 Jun 2026

William

Just there overnight. No real time to enjoy it.

Self

10/10

Exceptional

27 Jun 2026

Rene

Great staff and stay. Rooms were exceptional and clean. Love the complementary breakfast and cocktail hour.

Family_with_children

8/10

Excellent

27 Jun 2026

Cheniqua

T’Ronnie and Ms. Shawnica ( I believe that was her name and I apologize if I spelled it wrong) were very helpful and courteous at check in. They made me feel very welcomed. The room was clean and organized. The only thing was there were no liners in My trash cans. But I went and asked for some and the problem was solved. I like the drink tickets as well. I wish the time limit was longer or later though because the line was long as there was only one bartender and I had to get both of my drinks at once. Breakfast was phenomenal. The chefs were very accommodating and considerate. I didn’t get a chance to really enjoy the pool because he opened late and closed early. By the time it opened, there were kids in there jumping and splashing and then some guy came in there Olympic swimming. The hours were posted as 8am-8pm but it opened at 9 during the week and 10 on the weekends. It seems like it would’ve opened earlier on the weekend but either way it should’ve been posted where it was visible for the guests to see. Other than that, the staff was very kind and friendly. I would definitely come back if I have to come back to the area.

Family

10/10

Exceptional

27 Jun 2026

Isaac

Bueno

Family

8/10

Excellent

27 Jun 2026

Wislise

Front desk was not welcoming. I had to go back several times to inquire about information which should have been provided at times of check in. Otherwise, the kitchen staff were kind and housekeeping. Front desk staff can do better as they are the first encounter of the guests.

Family

10/10

Exceptional

27 Jun 2026

German

Staff was friendly and accommodating despite being very busy.

Self

4/10

Poor

25 Jun 2026

Paula

First, they promote their 24/7 shuttle service but the shuttle never passed thru the airport. I specifically asked when making the reservation about late arriving flights and the shuttle. I was told repeatedly that it runs 24/7. After waiting 45 minutes, we had to take a taxi. The property wasn't clean. Swimming pool was closed. The bathtub water backed up while taking a shower. It was old and everything felt dank and old.

Friends_and_family Family

2/10

Poor

24 Jun 2026

Assad

Felt like they were borrowing the Embassy Suites name, because there was absolutely nothing Embassy Suites about this stay.

The breakfast included French toast that looked and tasted like it had been cooked sometime last week and was still making appearances at the buffet. The room felt tired, worn down, and like it hadn’t seen an update in close to a decade. The carpet was especially bad — rub your hand across it if you’re feeling brave and you’ll immediately understand the cleaning standards.

To top it off, the staff was rude and completely unhelpful, which is the opposite of what you’d expect from the Hilton / Embassy Suites standard. For the price they’re charging per night, this place isn’t even close to worth it.

10/10

Exceptional

23 Jun 2026

Marlon

Everything was perfect no complaints..just be on time for the breakfast and be before 9 👍

Partner

10/10

Exceptional

23 Jun 2026

Solymar

En general está muy bueno el hotel

Family

10/10

Exceptional

23 Jun 2026

Melanie

We arrived close to 1am and the shuttle service was prompt and a short drive to get rest after a busy day of delays, and waking up to a warm breakfast was a wonderful way to revive us.

Family_with_children

8/10

Excellent

23 Jun 2026

Antal

Breakfast omelette was good but the other items were cold

Family

2/10

Poor

23 Jun 2026

Louis

When we first got there, the room smelled like mold. We went to the front desk and they put us in another room. As soon as we get reassigned the water shuts off for 4 hours. They did have a pre warning sign stating our HOT water will be shut off. Now I go back to the room and ALL WATER IS SHUT OFF. we couldn’t even use the bathroom. The towels smelled very bad. Lastly I went to check out and before I get to the front desk, I see a charge of 300$. I ask the front desk lady what in the world is this? She claims there is a smoke detector in the room and they automatically charge it. First of all the rooms smell like garbage. Second of all nobody smokes in our household. And 3rd of all the MANAGER WENT AND INSPECTED THE ROOM. SHE EVEN SAID THERE WAS NO SMELL OR SMOKING GOING ON!

This was the worst experience I’ve ever had. And I’m gonna report all the transactions.

Family

4/10

Poor

22 Jun 2026

Vichaila

The property overall wasn’t bad. Breakfasts was nice as well as the pool. With a small open bar. The hotel was overall hot as well as problems with my Ac unit in my room. The hotel is not good with communication and resolving issues due to the inconvenience.

Family_with_children

10/10

Exceptional

21 Jun 2026

janeth

Todo estaba bien

Family

8/10

Excellent

21 Jun 2026

Denise

Breakfast

Business

8/10

Excellent

21 Jun 2026

Richard

Breakfast

Family

10/10

Exceptional

19 Jun 2026

Larry

The property was phenomenal and the staff were great

6/10

Pleasant

18 Jun 2026

Jerald

The hotel was a good location but it is old and the staff seemed to be very distracted every time we weee at the front desk. The signs for where things are in the hotel are not great and it is extremely hard to find the ice machine.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Monty

Close to restaurant. Good breakfast. Transfer was perfect.

Friends_and_family Friends

2/10

Poor

17 Jun 2026

Luis

Worse hotel ever. Nothing worked. Elevators out of service. Pool out of service and 30$ per day parking which the gates don’t work either. Will be filing a complaint to see what could be done asap

Family_with_children

4/10

Poor

17 Jun 2026

Neferteri U

The Embassy at Philadelphia Airport was a complete mess!. No staff offered to clean room, no wait staff for linen, towels etc. Elevator closest to me ( 325 ) was out of order. I didn't have the courtesy of explaining myself about the very obvious leak, and rodents. Staff was in a hurry and some had on dirty clothe. Then comes the rain. There were obvious leaks. Very disappointed. I deserve refund.

Yours In Service,

Neferteri Bey, MD

6/10

Pleasant

16 Jun 2026

Karen

I found 2 roaches in the bathroom in the am. Other than that the stay was great.

Family_with_children

10/10

Exceptional

15 Jun 2026

Bevensky

recommended

Friends