Senator

10/10

Exceptional

03 Jun 2026

Yaritza

100% Recomendado. Excelente servicio y un personal único.

Family

8/10

Excellent

01 Jun 2026

Jeimison

The food was incredible

Partner

10/10

Exceptional

31 May 2026

Grace

Personal amable y cortés, buena comida

Friends

8/10

Excellent

31 May 2026

Ricardo

The hotel are beautiful on the outsides but the rooms are in need of renovation, as they look dated and have a strong musty odor. The food at the buffet is delicious; however, it is unfortunately cold most of the time because the serving trays do not keep it warm. A helpful suggestion would be to provide several microwaves for guests who prefer their food served hot. Overall everything else was excellent, and the staff is very friendly.

Friends

10/10

Exceptional

31 May 2026

Juan carlos

Beautiful beach view from

Partner

6/10

Pleasant

31 May 2026

Nicholas james

well the room we were in needed up dating. the roof leaked, on the bed no hot water spider all over the room me and my wife we from florida we are use to bugs but not this bad the food needs more there was nothing to do at nighttime all the tv chanals exsept one were in english the pools needed mantiants. we did go down to the front desk and complin and nothing happen so for 10 days my wife was not happy we had to go to the front desk because the phone did not work this was our wedding anniversary vacation we go on ever year so not to happy

Partner

2/10

Poor

30 May 2026

Leslie

Our stay at this resort was completely overshadowed by how management handled a theft incident.My boyfriend accidentally left his bag unattended for only a few minutes. Two women turned the bag in, but security footage clearly showed them removing approximately $500 in cash before doing so. Despite this evidence, we felt like the resort was more concerned with protecting the individuals involved than helping us as guests.We repeatedly asked for updates and assistance, but communication was poor and we constantly had to chase down information ourselves. We were told an investigation was taking place, yet it never felt like there was any real urgency or effort to resolve the situation. Eventually, we had to involve the police because we felt we were getting nowhere.What was most disappointing was learning that the two women were never banned from the resort, even after video evidence showed them taking money from the bag. As paying guests and victims of theft, it was incredibly frustrating to see no meaningful action taken. It left us with the impression that our concerns were not being taken seriously.We understand that a resort cannot control every guest’s actions, but it can control how it responds when something happens. Unfortunately, the lack of accountability, transparency, and support made an already stressful situation much worse.We came here expecting a relaxing vacation and left feeling disappointed. Based on our experience, I would not recommend this place.

Partner

10/10

Exceptional

30 May 2026

Rothchhinda Sidonie

Enjoyed it so much as a solo traveller

Self

10/10

Exceptional

29 May 2026

Jason

Amazing Staff

8/10

Excellent

28 May 2026

Paola

Overall the property was great! It’s well kept, beautiful and well equipped. The food at the buffet was good and abundant. I wish the would sit people when entering the buffet as having to scout an empty/clean table to sit down and eat can be challenging and discouraging. The food at the three gourmet restaurants was subpar with very limited selections and the preparation, plus the presentation was less than appealing. The beach is very relaxing and peaceful as it’s private and there are no vendors roaming it, however, it’s shallow and not as crystal clear as other beaches in the area. A lot of seaweed wash up at shore. The multiple pools is a big plus. There are multiple activities held throughout the day so there’s always something to do. The staff were friendly and helpful with basic needs. The phones in the rooms didn’t work at all throughout the 5 days I stood at the resort, forcing me to physically walk down to reception to ask questions or express concerns (I was in 2 different rooms due to an incident).

Self

10/10

Exceptional

28 May 2026

Yarnissa

Muy bueno

Family

8/10

Excellent

27 May 2026

Gianny

The rooms bathroom can be upgraded. Every time we came back to the room, there was mosquito in the bathroom. Don't know how they got in. The bed was one of the most comfortable beds i have ever sleep in a resort. It was very nice. Great food. They should have a bar by the beach or have someone coming around to provide drinks. The walk to the bar was way to far. And the bathroom too. Over all i loved my stay and definitely would comeback.

Family_with_children

10/10

Exceptional

26 May 2026

Sandra

Leonardo at the front desk was extremely helpful and went out of his way to help us.

Family

10/10

Exceptional

26 May 2026

Fania

Excelente

Family

10/10

Exceptional

25 May 2026

Jahaira

Nice

10/10

Exceptional

25 May 2026

Carolyn

Excelente! la atención todo ; he venido 4 veces . Esta vez he venido con mis empleados hacerle el viaje de los trabajadores y ellos han quedados totalmente felices , ya que ellos son muy buenos trabajadores y merecen todo lo mejor por ende le dimos un resort a la altura , demasiado buenos trabajadores a Dios la gloria y la honra

Business

10/10

Exceptional

22 May 2026

Dylan

Very clean and great people. I will be back one day

Partner

10/10

Exceptional

21 May 2026

Ramon

la comida muy Buena el servicio excelente

Partner

10/10

Exceptional

21 May 2026

QUIRILUS AND MEBIE

Nice hotel and resort in Puerto plata Dominican Republic

Partner

8/10

Excellent

20 May 2026

Argenis

Buen hotel para la familia o en pareja lo recomiendo

Family_with_children

8/10

Excellent

20 May 2026

Hong

Bathroom is dated. Our phone and TV did not work. Long walk path is nice. Gym is well supplied.

6/10

Pleasant

19 May 2026

Carina Noemí

Le doy 10 puntos a domingo el del bar 24/7
Y a Julian del restaurante bufet 10 punto la atención muy buena también micheel de recesión

Family

8/10

Excellent

19 May 2026

Alexander

The likes:
Room daily cleaning was done really good;
Staff mostly friendly and helpful, especially if you tip;
Grounds kept super clean;
Food in buffet pretty good, but if you like decent burger, nacho chips or chicken strips go to sports bar and ask for a food menu;
Lasagna in Italian restaurant was delicious

Now is not so good and the ugly:
Shower is in the bathtub, grout shows a lot of mold growth, and absolutely worth - shower curtain positioned well inside bathtub and no matter how much you try it will cling to your body;
Inside the pools floor is chipping, not adding pleasure to pool experience;
In the pool / beach area there's no or almost no drink service, I was asked once during my 10 day stay;
There's no drinks from the bar offered in ANY of the restaurants. Red/white wine or extra light beer;
There's only two bars, plus one in club area and another small setup for the nightly entertainment;
Very small selection of brand name liquors, where Stoli, Gordon and Red Label take top shelf and only if lucky enough;
Presidente will cost you $4, Corona not sure, free beer on the tap is tasty but very light and that it... Others are not even offered;
Local dive shop (not the hotel, but on the property) prove to be very unreliable due to low demand and maybe low demand is due to their unreliability :). I've end up going with Blue Tang Divers from Iberostar Waves Costa Dorada which prove to be a great dive shop, diving mostly in Sosua bay;

Self

8/10

Excellent

19 May 2026

Cristina

Place was overall good but needs some improvement

10/10

Exceptional

18 May 2026

Jose Miguel

Todo bien con el único detalle de la luz y el agua tiene un poco de problemas si mejoran ese inconveniente para mi no hay quejas en absoluto las atenciones de su personal excelente la comida para mi es bastante variada y buen sabor.

10/10

Exceptional

17 May 2026

Yenny Xiomara

Muy buen servicio y todas sus amenidades

Partner

10/10

Exceptional

17 May 2026

Argellis

Perfect, and worth the money.

10/10

Exceptional

17 May 2026

Angel

Great place really magical, food and drinks i think they can do better

10/10

Exceptional

16 May 2026

Raymond

good

Partner

10/10

Exceptional

16 May 2026

YÁSSER

Great staff that was always willing to help with a big smile. Awesome!

4/10

Poor

15 May 2026

ELIZABETH

My room had a leak in the bathroom I called several times and it was leaking for the 3 days I was there , my cleaning lady kept on leaving the dirty toilet tissues in the garbage came into the room when we were there, staff in the dining area was very rude ask the cooker for the meat said he couldn’t do anything because he had to clean grill and it will take him 20
Minutes , every time you will ask an employee for anything they treated us like when we’re bothering them and we were disturbing them . I like the place but they have to work on their staff , they all feel they are not there to served , they feel that customers are below them . We are on vacation that last thing you want to do is argue or feel uncomfortable in a place that you choose to relax and wind down the place has a beautiful view will love them to work on re training employees, was my second time but left so disappointed again .

Family

10/10

Exceptional

14 May 2026

María José

Muy buen servicio

Partner

6/10

Pleasant

14 May 2026

Christopher Rafael

La estadía estuvo buena, las cosas que no me agradaron fueron la cantidad de mosquitos era horrible, los restaurantes a la carta aunque vayas una semana solo te permiten reservar 1 sola vez, la comida típica no nada variado comida y cena en su mayoría las mismas cosas.

Partner

10/10

Exceptional

12 May 2026

Enrique Manuel

Excelente trato del personal. Facilidades limpias todo el tiempo. Buffet le podíamos añadir un poco mas variedad.
Pero todo fue experiencia Excelente 👌 😎

Partner

8/10

Excellent

11 May 2026

Rosario

Some food not good handling

2/10

Poor

10 May 2026

Luis A Hernandez

Same food everyday, bathroom very old and nasty

Family

2/10

Poor

10 May 2026

Lisbet

Very old bathroom, food same every day, not many employees

Family

10/10

Exceptional

10 May 2026

Tony

Very nice resort, recommended!

Friends

10/10

Exceptional

10 May 2026

Deannah

Everything was great.

Partner

8/10

Excellent

08 May 2026

Paul

This property is a vacation club property which we were unaware at time of booking. Felicia, our concierge, was amazing. She made our stay enjoyable. She remembered our names and greeted us each day to see what she could could do to assist us. She contacted the person for our excursion to make sure we would be picked up and brought back. There were 4 pools, a buffet restaurant, steakhouse, Italian, and Japanese restaurants, then we found this cute street with a coffee shop, pizza place, and ice cream shop. There were shops from sundries to art to cigars. Felicia asked if we would participate in the presentation for the club and we agreed to attend.
We took a lovely tour after breakfast. Our tour guide, Melissa (sorry if I got it wrong), was fantastic! We had so much in common and really connected. The member rooms and benefits were impressive. When it was time to sit and talk numbers, while the offer was incredible, we just couldn't do it.
Make sure you do a little research before heading anywhere you travel. For instance, here you could not throw any paper in the toilet. (Good to know). Overall we had a great time and plan to go back for a future vacation.

Partner

8/10

Excellent

08 May 2026

Luke

Overall, I had fun. I would go back again.

10/10

Exceptional

08 May 2026

Clifford

Over all 10/10

Partner

10/10

Exceptional

08 May 2026

Graham

Paid for the ocean-view room, well worth it. Everyone was friendly and kind. Good variety of food. Had a great time and would go again even if it was a little more money than I initially planned to spend.

Partner

6/10

Pleasant

07 May 2026

Owen

It was fine. Amenities okay. Small beach on the property. Larger beach further away. Unfortunately conditions during our stay made swimming forbidden. Buffet was okay — actually better than a more expensive resort we stayed at but nothing special.

Partner

10/10

Exceptional

07 May 2026

Darelyn

Amazing 100/10. It was clean, big, and so many activities, the staff are very attentive and there is a variety of pools for babies. I stayed at the VIP junior suite and I couldn’t be happier. The food had so much variety and many restaurants to go to.

Family_with_children

10/10

Exceptional

06 May 2026

Reinaldo Yahaira

It was all nice. Will love to have a complementary vip room for how many times I have gone now

10/10

Exceptional

05 May 2026

Sophia

This hotel was very nice. Everything was exceptional; including the staff, amenities & food. Employee, Starling was great!

Partner

6/10

Pleasant

05 May 2026

Kristiana Raven Taylor

Bar had some bubbly cider wine thing 2%
Sprite coke and bubbly water
Room wasn’t clean asked to be cleaned 4 times and didn’t clean it so I didn’t than I got them to mop it and they were talking rudely towards us thinking we didn’t understand. Loved the drinks- apart from this incident amazing trip and provided extra dinners at restaurants for the inconveniences. I would go again

Friends

10/10

Exceptional

05 May 2026

Starky

Excellent

10/10

Exceptional

04 May 2026

Greuris

Clean room staff breakfast bar

Friends_and_family Friends

8/10

Excellent

04 May 2026

Pashya Sarae

Suchhhh an amazing experience! I came here for my birthday and had the best time ever! The staff are super fun and cool to be around, the property is beyond gorgeous and the buffet food was fantastic, so many options! The only downside I would say is that the buffet food is better than any of the reservation spots and the 24 hr bar, If not for that I'd give this place a 1000/10! I will definitely be back.

Partner

10/10

Exceptional

04 May 2026

Yadira joel

Everything was good

Partner

10/10

Exceptional

03 May 2026

Sixto

Great experience
Wish hotel had more things to do but over all great

Family

8/10

Excellent

03 May 2026

Adriatik

Been here twice and I got to say they did better on their buffet game.

Partner

10/10

Exceptional

03 May 2026

Nicole

Awesome stay. Will definitely do again

Partner

8/10

Excellent

02 May 2026

Nathan

We had a great experience, the beach was beautiful and the food and service were top notch. However, the schedule in the lobby was not accurate and led us astray a few nights with the entertainment.

Partner

8/10

Excellent

29 Apr 2026

Valentina

Towels was not able to pick up till 9 am, not able to change wet to dry one during a day, because the quantity is limited
Poor quality shows/entertainment.
Power outage almost every day
WiFi in room doesn't work, not able to connect

Family

6/10

Pleasant

29 Apr 2026

Kemal

Clean room, nice staff. Housekeeping was a little weird as they came into my room and took my clean towels and threw down dirty ones onto the floor? I found that odd.
Otherwise great pools and beach access. If I were to do it again I would the ultimate luxury club- seemed more worth it.
Food was a 6/10 and that’s being generous.
Drinks were a 6/10 again being generous but that’s usually what you get for all inclusive.
I will say one of the housekeepers “Maria” was exceptional and very helpful.

Friends

10/10

Exceptional

29 Apr 2026

Danielle McKenzie

So so so fun and absolutely beautiful resort. Only complaints would be that the buildings are not sound proof so it’s always very loud and the fridge in the room does not keep drinks cold. Otherwise amazing!!

Partner

10/10

Exceptional

26 Apr 2026

Adonis

I thought food would be bad, but the food is perfect! I love everything about it! All the staffs are in a very good mood, Im going back for my wedding!

Partner

10/10

Exceptional

26 Apr 2026

yazmin

Bathroom water pressure was low
Buffet options not much. Especially if you are not Hispanic, you wont like much..

Partner

4/10

Poor

26 Apr 2026

Jerry

The bathroom tub was peeling so when you step out of shower you took paint with you. Food never seemed to be hot especially at the legends bar

Family

10/10

Exceptional

25 Apr 2026

Diomaris

The place I love is paradise

Partner

8/10

Excellent

24 Apr 2026

Elena

Power lost a couple of time in the room. Ac not working properly. Bathroom leak wich never was fixed.i talked to the staff a couple of times but issue was not solve.

Family

8/10

Excellent

24 Apr 2026

Lucian

Clean room and resort, most food was average - not bad, not great, beach was nice but accumulates a lot of seaweed and debris. Solid resort, as advertised.

Partner

10/10

Exceptional

23 Apr 2026

Dionis

Excellent service, delicious food and friendly staff.

Partner

6/10

Pleasant

23 Apr 2026

Angelena

Staff did not give any direction or information upon arrival. Beach and eating areas were kept neat. The room was clean. However, the bathtub was pealing and our ceiling started to leak from the rain. Only got 2 dinner reservations even though we stayed for 6 days.

Partner

4/10

Poor

23 Apr 2026

Ruth

Stayed here from 4/17-4/21/26. The entrance is beautiful and you automatically feel like you’re on vacation. Unfortunately, when you get to the room it’s a different story. The room was not what I expected. It needs upgrading ASAP. My room had a leak coming from the toilet and the bathroom door had the rubber piece falling off. The phone in my room was not functional and so if I needed anything I would have to either catch a staff walking around or walk to the lobby myself which was a pretty far walk. My brother had an allergic reaction out there while eating at the buffet and we couldn’t call anyone and had to walk him to the lobby ourselves. Luckily it was an allergic reaction and not a life or death situation!!! The buffet food was good but needs more variety. The entertainment was minimal and everything was quiet by 10 or 11pm. The staff we encountered were all nice but I wouldn’t stay here again.

Family_with_children

6/10

Pleasant

21 Apr 2026

Patria

I stayed there for 4 days and could only do 1 reservation for the restaurants
Had to eat the 3 meals in the buffet for the stay
Never experienced that in any other hotel
Very disappointed

Family_with_children

10/10

Exceptional

18 Apr 2026

Wyndel Picar

Everyone was friendly and helpful nothing to worry about staying here at Senator.

Friends

6/10

Pleasant

14 Apr 2026

Juan

Bathroom towels and toilet paper was not replenished

Family

10/10

Exceptional

14 Apr 2026

Dakota

Staff are very friendly and helpful. Room is okay, few things wrong with it when we checked in but was fixed immediately. Overall great experience, would book again!

Partner

8/10

Excellent

13 Apr 2026

Francisco

Valor por su dinero.

Partner

6/10

Pleasant

07 Apr 2026

Linda

The resort was on a nice location sorrounded by beautiful mountain views. The pool was very relaxing and gym was met all my needs. Staff was genuinely kind. I enjoy speaking to each and eveyone of them

Partner

6/10

Pleasant

05 Apr 2026

Mark

Rooms were short on towels . Pool towels were very hard to get . Bar ran out of coconut rum 4 nights . Staff is friendly and try to help you . Breakfast was good but ran out of bacon many mornings . The fresh omeletes were fantastic as well as the chef .

Family

6/10

Pleasant

05 Apr 2026

Yanilsa

They gave me the wrong room and had me wait until the next day for the room I actually paid for. A lot of back and forth to fix my issues. Not a very relaxing stay

Friends

4/10

Poor

03 Apr 2026

Constance June

There were constant ants in our room and the power was frequently going out. The beds were comfortable. The alcohol was definitely boot leg and watered down. I wish I had a chemical test with me to prove that. The staff were the best and very attentive. There are no complaints there at all. The food was ok. The fruit was very good and fresh. I recommend staying away from the sushi bar!! We were very ill with food poisoning and had to cancel our excursions and visit the urgent care due to bad sushi. It is a week later and my stomach is still not functioning properly. We will not be going back again. This review was tough to write about because of the employee and them being so great but there is much room for improvement here.

10/10

Exceptional

03 Apr 2026

Yardy

Everything was excellent

8/10

Excellent

02 Apr 2026

Joanne

Overall, great trip but felt additional instructions would be helpful. I ran out of toilet paper, and needed more towels but no number to dial for service,and had to go out to find someone. The blue towels in the room, I didn't realize those were the pool/beach towels since we only had 2 white towels. I also didn’t know it’s a carnival cruise drop off and they get some amenities as well, like at the beach. The biggest one was the elevator, my room was on the 3rd floor and I had my 80 yrs old mom with me, Lucky she was able to go up and down the stairs but when I asked for a room change, no luck and basically I need to be sure to add notes like that in any future bookings.

Family

2/10

Poor

02 Apr 2026

Jeffrey Scott

The bar was not stocked on any good selections. Breakfast was fair. The room was kept clean. Phone in room did not work the entire 6 nights,mini fridge worked very little half the time,no hot water at all and sometimes no water when it was turned on the hot side,elevator worked only a few days. Our room was in building 2,others said they had the same problems in their rooms of building 2

6/10

Pleasant

01 Apr 2026

Shazie

The property is 6/10. Staff was nice property was clean. Room needs an update. We had a swim up but more should be accommodated in the room. Food was the same as everyday nothing special no vegetarian options. More beach towels were needed.

10/10

Exceptional

31 Mar 2026

shaun

From the moment we got to the resort, the staff was very attentive and always willing to help. The resort also was great great amenities we had a swim up which was great. The cleaners are awesome. Everything about this is resort great. They even have a nursing staff at the resort who are also amazing!

Partner

4/10

Poor

31 Mar 2026

Lucette

The staff was not trustworthy at the receptions and guest relations area. I was told to upgrade to have a king size bed , even thought I paid for a junior suite . None was available on the main floor as my partner is in a wheel chair . I did the the upgrade , still didn’t get the king size bed as the elevator wasn’t working to get to the floor.
Then was told it was for the bathroom space, that still didn’t acc

6/10

Pleasant

31 Mar 2026

Dondre-Vaun

The staff there was great! They were very friendly, always checking in and greeting with a smile. I did wish the restaurants were more diverse, having more cultural foods to eat instead of things you eat back home… the facility did lose power a few times, also did not have the hottest water so prepare for that. One thing I can say is, if you are looking for a diverse stay, pick somewhere else because besides the workers there was not much diversity. I did enjoy my time there besides that!

Partner

10/10

Exceptional

30 Mar 2026

Ramon

This was my 4th time there. Nuff said.

Self

8/10

Excellent

27 Mar 2026

kenneth

For the area, I would give this place an eight out of 10. Typical Dominican resort with good amenities. Nightly entertainment was fun.

Family

8/10

Excellent

26 Mar 2026

Daniel

Staff and food great

Family

6/10

Pleasant

26 Mar 2026

Crystal

The rooms were out dated the plumbing didn’t work properly, air conditioning did not adjust to a cooler temp. There was no phone to contact front desk, outlets did not work properly

Partner

10/10

Exceptional

26 Mar 2026

Jhan

Excellent

Partner

10/10

Exceptional

21 Mar 2026

Henry

Amazing

Partner

10/10

Exceptional

21 Mar 2026

Madison Ann

I was shocked by all of the lower reviews. Everything was amazing. The staff and entertainment was so much fun. The food was pretty good there was so many option so there was always something to like. We went to the steak house AMAZING!!! would definitely recommend to anyone!

8/10

Excellent

20 Mar 2026

Peter

This was our first all inclusive experience. Though not really our thing, it was good. Food was quite good. Staff were very good. Maria (housekeeping for suite 236) was amazing!! The place was very well maintained. The beach is not amenable for swimming. As to be expected, it was also windy - very windy! That was disappointing as it drove is to the pool area more than normal. Not sure if this is always the case or if it was because it was spring break, but the pool had tunes pumping pretty loud almost the whole time. You also need to claim your spot early. There is a hard push for vacation property sales pitch (basically timeshare). When booking through Hotels, it does not include airport shuttle (taxi ranged from $40 to $60 USD). Also, do not expect the property to respond to messages through the Hotels app. You need to email them.

Partner

8/10

Excellent

18 Mar 2026

Marisa

Great for an older crowd who arent discerning for drink selection or picky about coffee. Not for 25 and under. In order to get decent wine you had to pay which was annoying.

4/10

Poor

17 Mar 2026

Eric

We stayed at Senator Puerto Plata, and overall, the resort itself is beautiful. The property is well-maintained, and the setting is truly gorgeous. The staff was also fairly helpful, especially considering we visited during New Year’s when they were extremely busy.

However, our main issue—and a significant one—was the food and drinks. Given the price we paid, the quality was very disappointing. While there is a large selection of food and everything is nicely presented, the actual taste does not match the appearance.

The reservation-only restaurants were average at best. The wine served was very low quality. The worst experience was at the sushi restaurant—we had a 7:00 PM reservation but waited about an hour just to be seated due to poor organization. After another long wait for the food, what we received was extremely disappointing. We took a bite, got up, and left to eat at the buffet. I would strongly recommend avoiding the sushi there.

The drinks were equally underwhelming. There are no fresh juices available anywhere on the resort, which was surprising for a beachfront location. The alcoholic drinks were very weak and tasted heavily diluted. They were made from concentrated juice and then further watered down, resulting in something closer to flavored water than a proper cocktail. We tried multiple bars across the resort, and the quality was consistently the same. When I asked a bartender about fresh juice, he laughed. At one point, I ended up squeezing fruit

10/10

Exceptional

16 Mar 2026

Verified traveler

I wasn't allowed in

8/10

Excellent

13 Mar 2026

Víctor

Apart 2 me encantó

10/10

Exceptional