Name: Homewood Suites by Hilton Indpls Airport / Plainfi
Address: 2264 East Perry Road, Plainfield, 46168, US

10/10

Exceptional

01 Jun 2026

David

Overall, pretty happy with the stay and hotel.

Family_with_children

4/10

Poor

11 May 2026

Roberto

I am writing to share my feedback regarding my recent stay during the Indiana University graduation weekend.

While the staff members were friendly and went out of their way to be helpful, I was disappointed by several aspects of my experience. First, I was not informed that the hotel was undergoing renovations. During breakfast, the lobby and front desk walls were being sanded, which was quite disruptive. Additionally, I found the guest rooms to be dated and worn.

Given the high rates charged for the graduation weekend, the accommodations did not meet the expected standard for the price paid. I would have preferred to stay at a property in better condition for that level of investment.

I hope you find this feedback constructive as you complete your updates.

Family_with_children

6/10

Pleasant

08 May 2026

Jill

Remodeling was great but my room was not quite ready for a guest.

Self

10/10

Exceptional

06 May 2026

Kim

Staff is very helpful

Self

10/10

Exceptional

03 May 2026

Kimara

Great staff and great stay.

Family

10/10

Exceptional

12 Apr 2026

Tim

Breakfast was excellent and staff was friendly. Very nice stay!

Partner

2/10

Poor

07 Apr 2026

Elizabeth

The bed did not appear to be professionally made. The phones didn’t work. There was a spotlight shining into our bedroom window and we did not sleep for a minute. It was terrible.

Friends_and_family Friends

8/10

Excellent

04 Mar 2026

Phoebe

Staff was nice.

4/10

Poor

28 Dec 2025

Rita

The lady that was assigned during breakfast was rude! Also no water heater for 2 days!

10/10

Exceptional

24 Dec 2025

Kasie

Everything was clean. Staff was smiling and greeted us happily. Check in was super easy. 10/10 for sure and this will be my regular place to stay when I have to do this route. Breakfast was hot, clean and very good!!! Grounds were very clean.andwelk ligbted.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Kevin

The breakfast had very limited options and there was nothing to drink

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Julie

The room was nice and staff very friendly. The hot tub was not in service and the pool water was very cold. Otherwise, it was a nice stay.

10/10

Exceptional

08 Nov 2025

Caressie

Clean room and good breakfast and the lady that taking care the breakfast is very attentive 😊

Leisure Family

10/10

Exceptional

04 Nov 2025

Bruce

Nice place. Right off hwy 70. Would stay there again.

10/10

Exceptional

06 Oct 2025

Gurpreet

It was relaxing stayed

10/10

Exceptional

03 Oct 2025

Daniel

Loved the space rooms

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Amber

Great location for airport. Very friendly staff. Awesome breakfast

Leisure Partner

10/10

Exceptional

01 Sep 2025

Theresa

I like the Late checkouts

10/10

Exceptional

24 Aug 2025

Megan

Clean, cozy, great food & service

Beautiful room, there were a few paint scratches on the room door, but other than that everything was in great condition. The staff was incredible, especially the lady that kept the breakfast buffet going (which was incredible btw - loved the breakfast burritos with chorizo). She was very kind, and quick when my daughter accidentally spilled her cereal, she came up and cleaned it right up. There was, however, some sort of incident with an ambulance out front when we got back from dinner Saturday night, but it seems like it was it was mainly wrapped up by the time we got there because they were just leaving. Really, that was the only thing that gave me pause, but I am guessing that that was guest related. The rest of the stay was incredible. Cozy beds, beautiful suite with kitchen and pull-out couch. The pool was clean and had a wonderful little hot tub as well. Would definitely stay here again.

4/10

Poor

17 Aug 2025

Donald

We enjoyed that it was outside the city of Indianapolis. However, the pool was out of service, to which they said we could walk next door to Hampton inn and use their pool. The elevator we needed was out of service so we had to enter one side of building, walk to the opposite side for the elevator, then walk back to opposite side of hotel. When you're traveling with children it was difficult. To top it off, the bathroom was dirty and hold mold on the ceiling. Breakfast was good the next morning but of all our stays so far, this was the worst of the hotels. We stayed in the same name hotel the night before in TN, it was nicer and cheaper

Business_and_leisure Family_with_children

4/10

Poor

31 Jul 2025

Maurice

I didn't have a problem with the property or the hotel I had a problem with Expedia not offering or not letting me know that you had a room for elderly guests I actually told when I booked that my aunt was 83 years old unfortunately she fell in the in the shower in the tub and they the Homewood suites had to break down the door and we had to get her out of there but they gave me another room in the room that they gave me for my aunt was a walk-in shower for handicap or elderly which I had no idea that they had because when I booked you did not offer or let me know about it and I absolutely informed you that she was going to be 83 so I'm really upset I think you guys should reimburse me

10/10

Exceptional

28 Jul 2025

Donna

Enjoyed our stay

Very friendly staff, the place was clean and well maintained. Loved the suite, very nice having separate sitting room and bedroom. Bed and pillows clean and comfy.
We didn’t have breakfast but it smelled wonderful.

Friends_and_family Family

10/10

Exceptional

21 Jun 2025

Jessica

We really enjoyed the space of the suite .We had one person woth a wheelchair and they had plenty of room to get around .The staff was extremly friendly and check in was smooth.The hotel was quiet and the beds wete comfortable .Breakfast was delicious and staff was friendly in the morning as well .

Business_and_leisure Pet

10/10

Exceptional

16 May 2025

Mary

Staff was very friendly and quick check in ❤️

Leisure Family

10/10

Exceptional

14 May 2025

Shawn

Very nice place to stay

10/10

Exceptional

05 May 2025

Manjit

very nice

Leisure Family

10/10

Exceptional

13 Apr 2025

Alynn

It was a very pleasant hotel to stay at. The staff was welcoming and overall very nice hospitable. Despite being by the airport, it was a very quiet area. Would definitely stay again!!

Leisure Family

10/10

Exceptional

11 Apr 2025

David

Staff was friendly and hotel was in a quiet location off a main street.

Business Self

6/10

Pleasant

10 Mar 2025

Trenton

Booked this location with the family specifically for the pool and “spa” aka the overused/under-maintenanced warm -not even hot-tub. Was informed at check in that the hot tub was down. Go figure. After it was “fixed” the jets didn’t work and the water was Luke warm… seems to be the normal at all hotels these days but other than that. Room was clean, breakfast was your typical hotel breakfast.

Leisure Family

8/10

Excellent

09 Mar 2025

Jamie

Really friendly staff rooms were clean hot tub was down but pool was going

Leisure Family_with_children

4/10

Poor

06 Mar 2025

ashley

Hotel room was pretty dirty, simple things in the room were broken that could of been easily fixed prior to using that room. Pool area was extremely dirty. Looks like no up keep is done. Staff was nice though, other then that it was fine just way over priced for a run down room.

Leisure Family

10/10

Exceptional

03 Mar 2025

Jeffery

Great location, nice rooms, comfortable beds.

Leisure Partner

4/10

Poor

25 Feb 2025

Kimberly

They didn't have the room I booked available. Key card didn't work. Knocked on our door at midnight to get payment because it didn't save in their computer.

10/10

Exceptional

18 Feb 2025

Caden

Helpful staff so appreciated

Clean rooms and helpful
Staff

Self

10/10

Exceptional

03 Feb 2025

bethany

10/10 across the board

Our stay was absolutely perfect. The staff was so kind, the breakfast was great, the room was perfect. This was all around a wonderful hotels. I will definitely book again next time im in indy! Indoor pool and hot tub, full size fridge, sinks, very hot water in the showers ect. I couldnt have asked for anything better.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Andrew

Wonderful clean and quiet rooms great value close to town and great breakfast

Leisure

10/10

Exceptional

24 Jan 2025

Lisa

Going above and beyond when asked about shuttle service. Biggest bonus was parking while gone from hotel was FREE!!! It was on your own risk but there is so much traffic someone would be seen messing with a vehicle. And you stake that risk even when parking AND paying at the airport.

Partner

10/10

Exceptional

22 Jan 2025

Dan

Good Hotel

Nice hotel only bad thing was the pool and hottub was out of order .

2/10

Poor

21 Jan 2025

Brandon

Customer service at front desk was terrible

10/10

Exceptional

12 Jan 2025

Jennifer

Really nice hotel. Our suite was very spacious. Door between bedroom and sitting area. Also has a separate heating/cooling unit for bedroom and seating area. Kitchen was a perfect addition for our needs. For sure staying again when we come to this area. Now I am considering changing our reservations for our other tournaments to this hotel. Such a nice stay. As a side note, with so many hotels I come out of the hotel with horrible allergies. Here, I didn’t.

Leisure Family

6/10

Pleasant

12 Jan 2025

Verified traveler

It’s just ok

This is a decent hotel, but is showing its age. Sticking bathroom door, cable tv not connecting, plumbing fixtures worn. Staff was nice.

Partner

2/10

Poor

28 Dec 2024

Alyssa

Will not stay here again.

I have never had a bad experience at a Hilton until now. Several things went wrong, from the room to the service and overall stay. I will not stay here again. Asked for room service twice and they never came to clean my room my entire stay, had to ask several time for toilet paper and one point they said they didn’t have any and said I can use tissues, I had to take one from the lobby bathroom. Ran out of everything. The ac thing in the wall didn’t work, tvs didn’t work when we got to room. Door handle falling off and frame ac thing was loud. One of my key cards didn’t work. Beds make a lot of noise and not comfy. Drawers wouldn’t close right and lady bugs in my room. The laundry was not working which made me frustrated. Guy at check in was rude with no communication and didn’t tell me about anything for hotel like time for breakfast or about the amenities or even where my room was unfriendly. The size and pillows was the only plus my kids did enjoy the pool was just hot inside.

Friends_and_family Family

6/10

Pleasant

27 Dec 2024

Kristen

The stairway smells horrible

Business Family

2/10

Poor

26 Dec 2024

Joel

I booked and paid through Expedia. They billed me full price for the room anyway when checking into the properly and so far more than 3 months later after repeated attempts to get a refund I still have not even gotten an email or call back. Simply thieves with a terrible sense of customer service. Avoid at all costs! Over $400 lost!

Leisure Family_with_children

10/10

Exceptional

22 Dec 2024

Bret

Indy sleep

Very friendly team. Easy check-in. Convenient restaurants nearby. Bummer the hot tub was closed for maintenance.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Natalya

It was clean, and the woman at the front desk was so friendly and made check-in so easy!

Leisure Partner

10/10

Exceptional

12 Dec 2024

Angela

Nice hotel

Friendly front desk staff. Nice hotel. Breakfast was great and the pool was nice. There is also a nice patio area at the hotel. Would definitely come back on the warmer months.
The only complaint was the doors need replaced. Had to use the key card several times to get our room door and the door from the parking lot to open.

Friends_and_family Family

8/10

Excellent

29 Nov 2024

Brent

My tv in the room never work even with a new remote

Leisure Partner

10/10

Exceptional

26 Oct 2024

Deb

The hotel was very nice, clean and good breakfast. The lady at the front desk was great!!

Partner

10/10

Exceptional

23 Oct 2024

Rosemary

The room was clean and spacious. Pillows exceptional.

10/10

Exceptional

21 Oct 2024

Ron

Great room, great breakfast, nice patio with fire pit.

Leisure Family

10/10

Exceptional

20 Oct 2024

Eva

This was a very nice clean room. The room was well stocked and the bed was comfortable. The fancy shell folding of washcloths and the rose in the bathroom was a very nice touch. The young lady at the desk was very nice and helpful. We would definitely stay here in the future.

Leisure Family

8/10

Excellent

19 Oct 2024

Robert

When we checked in they gave us a room that was currently occupied by someone else. It than took them 30 minutes to figure out their issue and assign us another room

Friends_and_family Family

8/10

Excellent

18 Oct 2024

Rosa

Ehhh

This was just a quick over night stay. My room had painters tape all over it. The lock on the door was badly damaged. My daughters room the toilet would not work.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Theodore

Friendly staff and super clean and maintained property. The pool was unavailable but they told us we can use Hampton Inn's pool nearby. While we didn't use the pool, we appreciate they provided a solution. Breakfast was also great. Wonderful stay overall!

Leisure Family

10/10

Exceptional

14 Oct 2024

Jennifer

We had a good 1 night stay!

10/10

Exceptional

13 Oct 2024

Matthew

Really liked how quiet the location was at night. The room was clean, spacious and comfortable! Our room had 2 AC units and a ceiling fan…my wife froze and I slept like a baby! Would stay here again!

Leisure Partner

10/10

Exceptional

05 Oct 2024

James

Easy access, stores close by.

Leisure Friends

2/10

Poor

20 Sep 2024

Chuck

Room and facility dirty and worn down.....stay away from this joint

Business

6/10

Pleasant

16 Sep 2024

Jayme

It really wasn't in a location that was that great. everything was like 15 minutes away. I also booked it on here for 166 total for fees and everything, but I paid $195, my friend got the same room and hers was $203. same amount of people, same room, same floor. There were no towels in the pool area and there were about 30 teenage girls screaming nonstop while in the pool. I don't mind children having fun, but the screaming like they were being murdered in the pool was awful. you couldn't even be in there. The breakfast was ok. your standard hotel breakfast. waffles, eggs, fruits, yogurt, ceral and drinks.

Business_and_leisure Family_with_children

2/10

Poor

16 Sep 2024

Benjamin

My room had black mold (quite a bit) on the wall. I didn’t notice until after I stayed one night unfortunately, the staff was very kind and helpful when I brought it to their attention. I wouldn’t risk staying at that hotel again though. My daughter and I were both sick while we were there (headaches, cough, etc) because of the mold. I wouldn’t stay there again.

6/10

Pleasant

15 Sep 2024

Verified traveler

Not the Homewood Experience I’ve had in the past.

I wasn’t told when breakfast was, No information in the room to guide for the amenities of the location. During breakfast someone in the kitchen (staff) was sobbing right next to the buffet and half the hot food was burnt.

2 times the checkin desk said they would help and confirm request. The first agent didn’t follow through as promised. The second followed through with the request but not notification / contacting me of the status like we planned. I had to go searching for a privacy door hanger. The phone in the room didn’t work. The check out clerk was friendly, very nice and easy.

Echo friendly is one thing but some of the light bulbs weren’t working and would flash if I tried to use the overhead light.

All of these things are surprising as I have stayed at other Homewood locations when traveling in other states and this was not close to what we have experienced in the past.

10/10

Exceptional

09 Sep 2024

Maria

Staff are very accommodating, if they are not sure of the answer, they find out.

Partner

10/10

Exceptional

08 Sep 2024

Cristino

Pleasant staff

Leisure Family

10/10

Exceptional

08 Sep 2024

Cristino

Staff are all pleasant

Leisure Family

8/10

Excellent

01 Sep 2024

Susan

Close to airport and close to restaurants and shopping. Heard lots of heavy walking above making it difficult to sleep.

Family

6/10

Pleasant

26 Aug 2024

Crystal

The property was quiet, which was a plus. The rooms need updated very badly, but our room was clean and that's important to me.

Leisure Family_with_children

2/10

Poor

27 Jul 2024

Melissa

After checking in my son was in our room changing into his swimsuit and another guest walked in on him because they assigned another guest to the room they had already assigned us. There was mold in the bathroom ceiling, and pull out couch bed. Receptionist was rude when we tried to address some of the issues. Most of the doors had out of order signs on them, as did the water fountains. At breakfast the next morning they were serving breakfast tacos and they had individual salsas and I went to grab one and noticed they had been expired by a month.

Leisure Family

6/10

Pleasant

18 Jul 2024

scott

the pool was not open. if I would have known that I would have not stayed. My boy was looking forward to swimming.

Friends_and_family Family

8/10

Excellent

23 Jun 2024

Amie

Everything was fine except the hot tub was not working and the fold out bed mattress was horrible . Clean nice service. I would recommend as long as you don’t need the sleeper sofa.

Leisure Family

6/10

Pleasant

17 Jun 2024

Anthony

Room issues and lack of response from manager.

The room was comfortable. There were several issues that we had such as the tub not draining and up to your ankle in water when showering, the two burner stove had one of the burners not connected, the dishwasher was missing screws at the top so when you opened it up it tilted forward, and the living room TV not working because somebody put batteries in the remote backwards. We talked to the front desk about these issues, but it took three phone calls before actually talking to the manager after two promises that the manager would call. They offered us points for our issues, but what they didn’t tell me is I would not receive points for the stay itself. Very disappointing overall.

Friends_and_family Family

6/10

Pleasant

16 Jun 2024

Meredith

I stayed here a few years ago and was impressed then, but unfortunately it has not kept up with the times (or the competition nearby). It made a terrible first impression on a Saturday night - the only outer door that's near the elevator had an out of order sign the night I arrived, so when you tried to bring your stuff to your room, you either had to use the lobby entrance (really far away), the courtyard entrance (which also had an out of order sign on one of its double doors) or the side door on the far east side (which my physical keycard, as well as those of some other guests, did not work well on - literally 5 to 6 tries each time to get it to unlock, even after the front desk staff rekeyed my card, The digital keycard option in the Hilton Honors app never worked with my Android phone, but I was able to get it to work with my iPad). The front desk staff was nice when I mentioned the problem with the side door and said they would have maintenance look at it, but it would be Monday before they could (spoiler alert: when I checked out on Wednesday morning, the 2 doors were still out of order and the side door still didn't work well). My bathroom had only a 1/4 roll of toilet paper when I arrived, which wouldn't have been that big of a deal except that housekeeping only comes every other day of your stay (the front desk staff was very nice and gave me extra toilet paper when I asked). Ditto with the fact that the Kleenex holder only had 4 tissues in it to begin with.

Leisure Self

4/10

Poor

03 Jun 2024

Michael

I booked this hotel before I read the reviews. This place deserves the majority of bad reviews. Owners are not keeping up with repairs to the rooms. My first room had ripped carpet in the living room. Second room had black mold in the tub. I won’t stay at another Hilton again.

6/10

Pleasant

02 Jun 2024

amy

Just okay

Bathrooms very dated..tub old .. beds comfy..breakfast okay..

Friends_and_family Family

10/10

Exceptional

28 Apr 2024

Victor

Weekend stay in Indianapolis

This hotel was very clean and comfortable. The staff was very friendly and helpful. We will definitely recommend this hotel to our friends and family.

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Codie

Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.

Leisure Family_with_children

10/10

Exceptional

21 Feb 2024

Pang

I’ve always had a good experience at the Homewood suites. My first time here. Hotel was overbooked, an issue with IT allowing people to book when rooms were sold out. The staff worked hard to still find me a room. I had to wait but they helped me.

Leisure Family

2/10

Poor

20 Jan 2024

Christopher

So I checked in and had an issue checking in the lady that helped me was great. Very unsatisfied with the room, I checked in around 730 8pm I was so unsatisfied that by 130am I got my belongings and placed my door key on the desk and just left. I’ve stayed at homewood suites several time and they have been great. My experience with this one was so bad that I will NEVER spend another dollar getting a room here again.

Business

4/10

Poor

26 Nov 2023

Hesham

The hotel in need for serious updates. You can tell that they are doing batch work till they update the whole thing. You can see dirt in the corners. Many mechanical issues with the bathroom

Leisure Family

10/10

Exceptional

23 Sep 2023

Christopher

Very good place to stay and staff - A

Business_and_leisure Partner

4/10

Poor

19 Sep 2023

Waneta

First room was awful. View of a support balcony with 2 air conditioners. Seriously for what I paid!! Then checked the mattress under the sheets, was dirty or had big fras. Tiny black specks all over.
Requested a different room. 2nd room had been sprayed with something to cover up a smell perhaps. Was very strong smell.
Old. Carpet looked nasty. Ceiling in bathroom above door had marks like bugs left perhaps.. black spots . Hook on bathroom door was broke, loose.
Bedding was nice. Room size was nice.
Overall very disappointing. Will never return.

Leisure Partner

10/10

Exceptional

16 Sep 2023

Steven

The location was an easy on and off from I70 - Location was quiet and the facilities were very clean. No issues at all with this stay

Leisure Family

8/10

Excellent

14 Sep 2023

Rachel

.

Business Partner

8/10

Excellent

01 Sep 2023

Brynna

Easy parking and fairly quiet room. Breakfast was good.

8/10

Excellent

18 Apr 2023

Mark

Staff makes it worth it

The front desk staff was amazing! Shout out to Roxanne and Johnathan. Beyond helpful and super friendly. Room was nice but there was a issue with the door to the room. It didn't close easily. Notified front desk upon checkout and couldn't get more empathy. Nice pool and hot tub.

Partner

4/10

Poor

26 Feb 2023

James

Place was under remodeling, had we known we would have went to another hilton. Mold on ceiling in bathroom. Trash and hair on floor when we arrived

Leisure Partner

6/10

Pleasant

21 Jan 2023

Mark Allen

We checked in and the room we got did not have any heat in it. The temperature was 64 degrees. Went to the front desk because phone would not work. They gave us a different room. That room had heat. The hotel looks fairly new in pictures but it was being remodeled and it needs it. The staff was very friendly and the stay was okay. Not worth the price they charge. We won't stay there again. Much better choices at a cheaper price in that area.

8/10

Excellent

14 Jan 2023

Mark

Good

10/10

Exceptional

25 Dec 2022

Ashley

I was able to bring my dogs along with me and it was fantastic! Friendly atmosphere from check in to check out

Leisure Pet

10/10

Exceptional

11 Dec 2022

Mark

I had a very clean appearance

Leisure Friends

4/10

Poor

10 Dec 2022

Jacqueline

The pool wasn’t to bad but a little dirty. I pick this hotel because I had an early flight and it said it had 24/7 shuttle service. This was not true!

Leisure Self

4/10

Poor

27 Nov 2022

Lisa

Took three rooms for them to find us one that was clean, workers were sitting around all over the furniture in lobby. It was under construction, plastic and fans were everywhere. Pool was ok. Breakfast was lacking options.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2022

William

The staff were great and very helpful. Hanna was nice

Business

6/10

Pleasant

02 Oct 2022

Wendi

Stuff was nice but room was dusty. We couldn’t turn fan on because it was thick with dust.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2022

Chris

I have stayed at this location more than once and each stay has been great

Business Self

8/10

Excellent

03 Sep 2022

Charlotte

the property needs an update, especially the hallway carpets, which smelled like wet dog and is unbelievably ugly. The air conditioners click and moan endlessly, making sleeping and working difficult if you are sensitive to random repetitive noises.

BUT---the beds are very comfortable, and the layout of the suites is excellent.
Kitchen is VERY basic, and I had to request a frying pan and a basic soup pot, and there is nothing to scrub the pans with so it was hard to leave them clean. Appliances are very old, but all of them worked.

Business_and_leisure Partner

10/10

Exceptional

30 Aug 2022

Valerie

The stay was good, the only issue I had was the headboard has white stuff up on it an it was very un-comfortable for me. I did not want my head or body to have any contact with the stained headboard. The cleaning staff need to make sure the headboard is clean. Otherwise staff was very nice and the stay was perfect

Business

10/10

Exceptional

25 Aug 2022

Richard

It’s a very clean and nice hotel. Staff was very nice. Only one problem was the AC. Couldn’t keep it at where I like it. Would wake up sweating and couldn’t turn it up anymore, so just had to wait until it decided to kick on.

Self

10/10

Exceptional

22 Aug 2022

Cynthia

Nice hotel, room was spacious beds were cozy. LOVED the pool and hot tub. Staff polite and helpful. Will definitely stay there again👍

Leisure Family_with_children

8/10

Excellent

16 Aug 2022

Angela

A very quiet stay, but the rooms could use some updating. Maybe they were understaffed but there were no towels in the pool area, had to go track some down and 2 towels only in our room.
Breakfast was decent, not a lot of options but it was nice to be able to eat and run!

Leisure Family