Name: Clarion Pointe Indianapolis Airport
Address: 6015 Gateway Dr, Plainfield, 46168, US

10/10

Exceptional

26 Jul 2026

Stuart

Everything was fantastic!

4/10

Poor

26 Jul 2026

Alicia

Rooms weren't clean, kids running the halls all hours of the night, no access to the pull at all and room wasn't clean and floors creaky.

10/10

Exceptional

26 Jul 2026

Beatriz

Pretty nice rooms. We didn’t use the shuttle to the airport but the location is convenient and decently priced

10/10

Exceptional

24 Jul 2026

Kara

Breakfast is good and staff are friendly and thebplace was clean only down side was the bathroom is small and the door didn't stay shut

8/10

Excellent

24 Jul 2026

Marisol

Overall, this hotel offers excellent value for the price. One of its biggest advantages is the complimentary airport shuttle, which is convenient and adds significant value to the stay.

The breakfast is simple and average, but adequate for a quick start to the day.

The rooms are clean and comfortable. While the furniture is dated and some pieces could use repair or replacement, everything was functional during my stay. If you’re looking for an affordable, clean, and convenient place near the airport, this hotel is a solid choice.

10/10

Exceptional

24 Jul 2026

Mohamed

Excellent hotel! Was little worried because of the bad reviews but these bad reviews do not reflect the quality of our stay.

6/10

Pleasant

23 Jul 2026

Melissa

We only stayed one night. The room could use an upgrade. The couch cushions were very stained, the mini fridge leaked, and the bathroom was not the best. The breakfast was basic but was good. The Staff was nice.

2/10

Poor

21 Jul 2026

Jan

Old broken down in need of total renovation hotel. Rooms clean but all staff barely speak English. Pool awful. Ice machine broken. Wouldn't stay here again if it was free

Partner

8/10

Excellent

21 Jul 2026

Juan

Es muy excelente me gustaría volver

Friends

6/10

Pleasant

20 Jul 2026

Rubiliza

Bathroom has hairs, no hot water, no body wash, old and dated.

Family

8/10

Excellent

20 Jul 2026

Marlon

Nice

Self

6/10

Pleasant

19 Jul 2026

Angela

It was just ok. Ok on cleanliness. Had no black out curtains or any curtains to keep out the bright lights. Bed was okay. Pillows were meh. I was tired and only stayed for about 11 hours so it was doable. Convenient to airport.

Self

8/10

Excellent

18 Jul 2026

Francisco

no comment

Self

10/10

Exceptional

17 Jul 2026

Ivory

It was a nice clean hotel perfect for our stay

Friends_and_family Family

4/10

Poor

17 Jul 2026

Peter

The room I stayed in, 209 , was in awful condition. There was black mold in the shower area, the shower curtain rod was loose and barely hanging on. The security latch for the door was barely fastened to the door jamb. Damaged furniture.

Self

10/10

Exceptional

15 Jul 2026

Michael

A very enjoyable stay, i recommend!

Self

4/10

Poor

15 Jul 2026

Sara

The actual room was clean but I wouldn’t say nicely maintained. There was plenty of scratched and scuffed wood on the tv stand and side tables, plus rub marks on walls. The hallways and elevator were gross and smelled of weed and other odors. The owner or manager checking me in was dismissive and on his phone on personal calls the entire time. That’s what I get for being cheap this stay and not staying at the Hampton like I usually do when in town.

Self

10/10

Exceptional

14 Jul 2026

Marsha

Clean room and nice breakfast. Provided clean towels every day.

Family_with_children

4/10

Poor

14 Jul 2026

Benjamin

It had beds. Overall it was ok. But they have roaches. We saw two in our room.

Family_with_children

8/10

Excellent

13 Jul 2026

Heather

It was great

6/10

Pleasant

13 Jul 2026

Wynona

Our TV was broken and glitches. The remote didn't work unless you banged it on something.
The room always smelled like it was wet. We had to have our room key turned back on after being locked out.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Symone

We had a no smoking room and it smelled like cigarettes and was not very clean. I stepped in a mess in the carpet :( it was candy or something. the breakfast was not very good at all. The pool had bugs everywhere…

will not return most likely.

Partner

4/10

Poor

12 Jul 2026

Sarah

First and foremost we had six people in a room paid $400 for a 3 night 4 day stay
Gave us three towels asked for more got told they had 1 only, then our room phone doesn’t work nor the tv,
Second day we asked for room to be cleaned didn’t happen, had to go ask for more toilet paper, and clean towels
Breakfast area time isn’t correct from what’s online and actually happening.
Breakfast was delicious I will say that minus the sausage.

The pool area needs updating and a better vent system it’s beyond hot in there and horrible chlorine smell, outside patio could use umbrellas for guest.

Beds are very uncomfortable, and the staff cleaning isn’t the best.

Also the fact we had to park away from the parking lot because there wasn’t enough for guest who paid to stay is ridiculous and having bums sleeping in parking lot felt uneasy but those have paid.

Family_with_children

10/10

Exceptional

08 Jul 2026

Robin

Everything was great

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Michael

Very friendly staff also very clean good location to everything

Self

4/10

Poor

05 Jul 2026

Emily

The room was not cleaned thoroughly. We found alcohol bottle caps on the floor, there was black mold in the shower and on the AC unit. There were spots in the room that had been repainted with mismatched colors, and the lobby had an odd smell. This room was not worth the money that I paid.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Kamil

The hotel was great for the price! Breakfast was pretty good, they would run out of things before it closed so we just asked for more items to be made! The pool was clean and towels were available. We booked 6 people in a 2 queen & a pull out couch. They did not have pillows for our pull out couch. They finally found 2 and said that’s all they had available for us. They tidied up our room without a request which was great! We asked for clean towels on day 2, as there was only 3 in the room. They gave us 3 more and said that’s all they had and we couldn’t get anymore.

Overall pretty good hotel! TONS of things to around the hotel, lots of fast food and gas stations you can walk to! We stayed to be within 20 minutes of the zoo & children’s museum. We would stay again!

Family_with_children

4/10

Poor

29 Jun 2026

Mitch

Had no choice was last minute stay for final four. Run down

Family_with_children

8/10

Excellent

29 Jun 2026

Teemeka

Clean n quiet

Family

10/10

Exceptional

29 Jun 2026

Garnisha

I didn’t like how they wouldn’t allow taking the breakfast up to the rooms.

Friends

6/10

Pleasant

28 Jun 2026

Terra

Breakfast was very good! Biscuits and gravy, eggs, sausage, waffles, cereal, yogurt, fruit, muffins, bagels. Staff was not very helpful. We arrived early and my husband had to go search for someone to help us. We had an issue with our truck not starting when we were leaving and the staff had no words of advice for us on how to get help in the area. Beds were good. Bathroom is tiny and old looking. The sink was out in the bedroom which I thought was strange. Lobby looks nice and modern. My son used the pool and seemed to think it was decent. I didn’t go in there. I would return just for the good breakfast.

Family_with_children

10/10

Exceptional

26 Jun 2026

Deandra

The breakfast, staff courtesy, and atmosphere

Friends

2/10

Poor

26 Jun 2026

Briana

The only good thing was the shuttle. And that’s after I had to pay additional fees to park my
Car. Won’t be coming back. The front desk was beyond rude

8/10

Excellent

26 Jun 2026

Lydia

We stayed here the night prior to an early flight. Perfectly priced for what we were in need of.

Family

4/10

Poor

23 Jun 2026

david

a good basic hotel, for the price. however we had an awful experience with the front desk and airport shuttle. we requested an 11:30 shuttle for the next day, which the evening front desk manager agreed to. the next day there was no shuttle at that time, and noone at the front desk. after the front desk man arrived, he contacted the van driver who was at the airport at 11:33. we were told to wait 5 or so minutes. when i advised the front desk man that we were told 11:30 the evening before, that the airlines do not allow passengers to wait 5 or so minutes, and that his hotel should simply not promise a shuttle time for the next day if it could not be granted.
what followed was a rude tirade, including 'this is a complimentary shuttle, which you did not pay for. take it or leave it' and loud arguments involving money refunding and threats to call off the shuttle ride. fortunately the driver came at 11:39 and was especially friendly (and appalled that the desk clerk had acted so unprofessionally).
just don't expect quality treatment from staff from such a hotel!

6/10

Pleasant

21 Jun 2026

Robbie

The facilities were clean. Staff was friendly. Airport airport shuttle was excellent.
Some of the things wrong with the room was the sink for the bathroom would not shut off. Fully and shower bar was broke. And no hot tub working. Other than that it was a good stay.

Friends_and_family Friends

10/10

Exceptional

15 Jun 2026

Jeanette

The house was clear , the staff was good and helpful.
All things were perfect

Family

10/10

Exceptional

08 Jun 2026

Thaddaeus

Clean and nice

10/10

Exceptional

07 Jun 2026

JOSEPH

Natam is wonderful and accomodating free shuttle to the airport too!

Self

10/10

Exceptional

07 Jun 2026

Crystal

Beds were comfy

Partner

6/10

Pleasant

02 Jun 2026

William

Not sure I would stay there again. Seemed to be fairly dirty and the floors were filthy. The shower body was dispenser didn't work well. Would probably be a close to last choice if I stayed in the area again

Self

4/10

Poor

29 May 2026

Raymond

I would not recommend this hotel unless management makes significant improvements. The bathroom was in very poor condition. The fixtures were dirty and heavily worn, with buildup on the showerhead and faucet, peeling paint, damaged caulking, stained areas around the tub/shower, and visible MILDEW around corners and hardware. Several floor tiles were loose or not properly secured, creating a potential trip hazard, and a lot of grout was missing, showing a clear lack of maintenance.

The issues were not limited to the room. The indoor pool was closed often, and when open, the water was far too cold for an indoor pool, suggesting the heater was not working properly or not being used effectively. The patio furniture was old, worn, and placed on uneven brick, creating another safety concern.

Noise was also a problem. There was loud hallway noise until nearly 2:00 AM, including children running around unsupervised. I called the front desk, and while the issue was addressed lightly, I had to get the employee’s attention while she was outside on a smoke break. Since my room was on the first floor near the front desk, the noise should have been handled sooner.

The rate was extremely inflated due to Indy 500 weekend and was far above the quality provided. Overall, the property felt old, poorly cleaned, and poorly maintained. Management needs to address cleanliness, safety hazards, noise control, and necessary upgrades before I would stay again.

Partner

2/10

Poor

25 May 2026

Kimberly

Horrible dirty and no pillows or bedding for pull out and refused to give us any
No parking because they do off site airport parking.
Pool closed the entire time of our stay
Beds were hard room had water damage in the very tiny bathroom
Breakfast was less than desirable
Stay away from this hotel if possible and save yourself the headache

Family

2/10

Poor

24 May 2026

Lori

This hotel was filthy dirty. It is run down and not maintained at all. The floors in the lobby and elevator were sticky the entire 4 days we stayed there. Our sheets had blood stains on them. The refrigerator didn't work and neither did the air. They did switch our room. Plus not enough parking so you park next door at the restaurant.

Friends_and_family Family

6/10

Pleasant

23 May 2026

Heather

Hotel was acceptable. Rooms are dated but overall clean. If staying in a suite do not expect to be provided with adequate bedding for the third bed. That was the most disappointing aspect.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Norman

The Clarion was worth the price paid. Clean, well maintained, good breakfast and I slept well. I only needed a room and breakfast, so did not use the pool or workout so these amenities are above what I would have expected for the price paid.

Self

10/10

Exceptional

20 May 2026

Leslie

everything was great

10/10

Exceptional

19 May 2026

JOSEPH

ALL WAS GREAT SHUTTLE TO THE AIRPORT SAVED ME UBERS BOTH WAYS

8/10

Excellent

19 May 2026

john a

No surprises all was good

Self

2/10

Poor

18 May 2026

Zachary

This was by far the worst hotel experience I’ve ever had. I brought my fiancée here while we were in town for an event, and I was genuinely embarrassed that this was the level of hospitality we encountered.

The room had multiple issues the TV did not work, and the outlets near the sink were completely nonfunctional. These are basic amenities that should be checked and addressed before any guest arrives.

What made the experience even worse was the service. The staff treated us like numbers rather than guests and showed little to no empathy when we raised our concerns. There was no sense of urgency or effort to resolve the issues.

Overall, this stay was extremely disappointing. I would not recommend this property and will not be staying at any of their locations again.

Partner

2/10

Poor

17 May 2026

john

Most of the staff didn't speak English, the owner tried to say that the federal government confiscated all their cribs. The powdered eggs were terrible the rest of breakfast was passable. Had no water on the third floor for an hour and split our rooms on complete opposite sides of the hotel. Will never go back here again!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kaylee

My kids loved it everyone of them actually came down and ate

Family_with_children

10/10

Exceptional

12 May 2026

Aung

++++

6/10

Pleasant

12 May 2026

Joel

Four times we passed the lobby desk and there was never anyone present. Airport shuttles were timely.

Family

6/10

Pleasant

11 May 2026

Nancy

This property was rated as a 4-star but it barely met the 2-star rating. Definitely overpriced for the quality.
Room was clean however, bathroom was very outdated and bed sheet were so wrinkled that it looked like they sat in the dryer for days. Shower grab bar was missing and plastered over. One person could barely get in the tiny bathroom and still close the door.
Clarion as a brand has gone downhill in quality.

10/10

Exceptional

10 May 2026

Debbie

Great breakfast. The rooms were clean and up-to-date on repairs.

Partner

6/10

Pleasant

10 May 2026

Leslie

Upon check in at 3pm. The front desk was unmanned but had a bell to ring., after having to ring the bell 3-4 times and standing there for roughly 10 mins the wonderful person working the front desk appeared with a attitude as if we were disturbing her. She continued with her phone call on her air pods speaking to this person in Spanish as she hesitantly checked us in. We were there for a concert. Upon arriving back to the hotel after the concert there was no parking available on their lot what so ever.

Friends_and_family Family

6/10

Pleasant

09 May 2026

Bobby

The hotel is convenient located near town
The breakfast was the same every day, nothing to write home about
The shower had a large stain in it which made it look and feel dirty

Partner

10/10

Exceptional

07 May 2026

Ryann

Breakfast was good! The pool was great. Rooms and bathrooms were very clean. Staff was very nice.

My one and only like ‘do what’ kinda thing was when I asked if they had extra pillows, I was told they were completely out. So if you’re someone that likes a lot of pillows, make sure to bring some of your own. lol.

Family_with_children

6/10

Pleasant

05 May 2026

Erin

The floor was not very clean in the room, old food in the fridge, killed a spider and an ant in the bathroom which wasnt a big deal. The pool needs cleaned. When we got back into the room after swimming and laid down, we went to turn on the AC and it wouldnt work. We got someone from the front desk and they couldnt fix it. They offered to move us but moving at 1030pm at night is not ideal when you have 4 children ready for bed. We asked for a fan which was covered in lint, we cleaned it - which doesnt seem like a big deal but I feel like it couldve been sinply cleaned by the staff before bringing it to us. Overall was not awful but I do feel like they need to pay attention to cleaning better before renting out the room and keep the pool clean as that is the main reason a lot of families go to hotels is to swim.

10/10

Exceptional

03 May 2026

Nathan

I only have one negative thing to say. If you are a late check-in say later than 11 you will find no parking. there’s a restaurant that’s right next to it. Apparently, the hotel management owns that restaurant and you have to park in that parking lot as overflow. I had to park there both nights. Very nice pleasant property. This was a two night stay for me. The breakfast is actually very decent. Swimming pool is perfect smaller side hot tub is potentially converted into a fountain.

Business

8/10

Excellent

03 May 2026

Jerry

Clean room nice breakfast

Partner

10/10

Exceptional

02 May 2026

Nikki

Best hotel near the airpaort

6/10

Pleasant

02 May 2026

Sharon

It needs some tlc

4/10

Poor

30 Apr 2026

Mohammed

We were surprised when we got to the hotel. The pics online looked great, but it was different story in person. First off the fridge didn’t work, we informed the front desk/manager, nothing was done about it, food was out the whole night and vegetables got bad, pop was from temp. The sink had clogged which they did unclog after our request, pool was dusty and dirty per my wife. The pull out bed looked disgusting, though sofa was acceptable (we didn’t use the pull out mattress), the bathroom was super small, such that if someone is on the toilet and you can’t open the door without striking the leg. The ceiling had mold on top of the tub.
There was no front desk person all the time to assist.
We will not be returning to this hotel

8/10

Excellent

28 Apr 2026

Richardson

Great place for proximity to downtown, wonderful staff, and really great breakfast. Lacked a bit in cleanliness in the room I was in, especially around the bathroom area. Airport shuttle was nice! I would still stay there because it was very affordable!

Self

10/10

Exceptional

28 Apr 2026

Joseph

All great

10/10

Exceptional

28 Apr 2026

charles

We chose this hotel because of the King bed that was available which many other hotels did not offer. The room was clean, it is conveniently located near the freeway, and there are many restaurants and parks in the area. The hot breakfast was appreciated.

Partner

6/10

Pleasant

26 Apr 2026

Patricia

The room was clean. The baseboard was falling off. The bathroom was just big enough to turn around in. The bath faucet had a hole, but worked. The TV cable was unplugged and take a couple hours to get someone toplug it back. You can telkthus place needs hallway maintenance also. The day manager was very nice though.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Sergio

The airport shuttle service was terrible! We waited for them 1 hour and 20 minutes and then the driver didn't know his way from the airport to the hotel. He stopped at the highway and call the lady at the front desk and started screaming! It was really stressing and unnecessary

Partner

4/10

Poor

24 Apr 2026

Marcy

I booked this hotel because of the 24 hour airport shuttle, when I called at 12:30 at night I was told there was no shuttle after 12:00. Getting an Uber was not in my plan.

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

amy

Staff were amazing! Very friendly.

Family

2/10

Poor

22 Apr 2026

Joane

When booking I was told I could park there free while traveling because when I returned in a few days I was staying again. Also I had a late arrival when I returned. I was told not to worry they would make sure the shuttle picked me up even though it would be just past their shift. He some to just remind them when I got there. When I did, I pretty much was called a liar because all their staff knows there is NO FREE PARKING it cost $5 per day and the shuttle will not by asked to stay a little you will have to find your own way back!

Family_with_children

8/10

Excellent

18 Apr 2026

Clifford

Pool

Family_with_children

2/10

Poor

15 Apr 2026

Montana

My room was filthy! The corners of all comforters were shredded, dirt all on the floor inbetween the bed, pulled back the blanket on a bed and if had nothing but crumbs init. My 1 year old was able to find someone elses teeth retainer on the ground and put it in her mouth. Had to take her to the dr to have labs ran to ensure she didnt contract anything. Went to the desk and was offered to move rooms but my 2 youngest were sleep and it was 1am. Called the booking agency and all they had to say was “sorry we can book u a room at a different hotel” mind u it was 1am & id have to pack all 4 kids up to relocate half way across indianapolis. We Came intown for a dance competition and visited david busters after, didnt go in the room until 1245am. Been calling to speak w a manager and can never get in contact w one or a call back. I want a refund or a room at a different hotel offered at no charge

Friends_and_family Family

2/10

Poor

14 Apr 2026

natalie

Dirty Pool, staff not in uniform always standing in groups, a specific staff member if you asked her for anything she always responded no we dont have anything just so she can continue talking in her group of friends while wearing joggers, phone not working in room to contact desk services, They never refilled anything in the room like the toiletries,

10/10

Exceptional

13 Apr 2026

Amy

Great room great location great breakfast

8/10

Excellent

11 Apr 2026

Tori

Everything was clean. The woman working the night we checked in at 9pm on April 10 and the woman working April 11 at 6am when we checked out were amazing! The only complaint is the beds were really hard. Breakfast was great and the coffee was amazing!

10/10

Exceptional

07 Apr 2026

Craig

Easy check in. Great location.

Self

10/10

Exceptional

07 Apr 2026

Rachel Carol

I was traveling with my elderly mother for a family funeral. So, we were very pleasantly surprised by this property. It was clean and very quiet. No slamming doors or shouts of “housekeeping!” Check in was effortless and breakfast was a bonus. We had no complaints.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Jessica

It was fine.

Family_with_children

10/10

Exceptional

01 Apr 2026

Jennifer

Easy check-in, clean room, complementary breakfast had nice options.

Partner

8/10

Excellent

31 Mar 2026

Matt

The Garbage

8/10

Excellent

30 Mar 2026

charles

Yes

Friends_and_family Family

8/10

Excellent

30 Mar 2026

Leah

The man at the front desk was very nice and friendly. The hotel itself is a little run down especially the pool area. Breakfast wasn't that great. They ran out of things and did not restock them, specifically, the biscuits and gravy and all the syrup containers were also empty. .

10/10

Exceptional

27 Mar 2026

stephenie

Staff were helpful. Pool was nice. Shower had nice pressure. Bed were ok

Partner

10/10

Exceptional

25 Mar 2026

Kristen

Staff was 10 out of 10! Simple regular complimentary breakfast. Pool was ok. Convenient next to restaurants that have fast food and sit down places to eat. Would stay again!

Family_with_children

6/10

Pleasant

25 Mar 2026

TIERRA

The room was clean but definitely in need of repairs. Older hotel in need of some paint, new furniture, new electronics. Water stains on the ceiling, veneer peeling off the vanity, stains in the shower (looked like blue hair dye or something.) Did not try the complimentary breakfast. Did not use the wifi so unsure of quality. Tv would not connect to Netflix despite saying it was connected to internet.

Over all decent area and clean. Would I stay there again? Would probably see what other options are available in the area.

Self

10/10

Exceptional

24 Mar 2026

Thea

Love staying here

Self

2/10

Poor

24 Mar 2026

Ngun

The receptionist told me they were all overbooked for the night for the type of room I booked over a week in advance. They did not want to accommodate until I asked for a refund. They ended up \"upgrading\" me to their suites but it was literally the same type of room I had originally booked.

Partner

4/10

Poor

21 Mar 2026

Leslie

Dirty pool and unhelpful staff

Family_with_children

2/10

Poor

17 Mar 2026

Naoko

the Suttle was easy to find, and the driver was very nice and helpful.

Self

10/10

Exceptional

13 Mar 2026

Ryan

We love this hotel because it’s affordable in a great location and the pool is great for our kids. The staff is also so friendly.!

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Lucas

Slightly on the gross side.

Partner

6/10

Pleasant

08 Mar 2026

Tynesha

The experience was okay until they went into my room and “cleaned up”. They went in the room I feel just to see how many guests were in my room. I asked for towels earlier in the day,they said they didn’t have any. So that was the end of the story right, wrong. I come back from a funeral and realized they removed every towel in my room and never replaced them. Not only did you invade my room but you didn’t do your job. Which is clean up and restock the room with linen etc.

Family_with_children

10/10

Exceptional

08 Mar 2026

Michelle

We had a group staying at the hotel in order to catch a very early flight. We needed to be at the airport at 4am, but their shuttle doesn't normally start until 4am. They agreed to start their shuttle an hour early to get all of our group to the airport on time. Staff was very friendly with us, and rooms were comfortable.

Business

6/10

Pleasant

07 Mar 2026

Steve

The breakfast bagels were not packaged and were dried out from being out in the air. They had no prepackaged bread items. Biscuits were average and the gravy ok. The food was not as good as the Clarion Pointe at Galveston Island Texas

Family

2/10

Poor

27 Feb 2026

Kaci

Staff was rude and inconsiderate. They wouldn’t get off the phone to provide customer service. The bathroom was dirty when we checked into the room and was not cleaned the entire stay we were there. We checked out a day early and staff wouldn’t get off a personal call to check us out of the hotel and only gave me a thumbs up.

Partner

8/10

Excellent

24 Feb 2026

Dustin

Attentive staff, clean room, good breakfast

Partner

6/10

Pleasant

24 Feb 2026

Miesha

It was very clean. The rooms were nice and all the lobby and breakfast area were nice and clean as pictured. The pool area and pool itself could have been a bit better.

Family_with_children