Name: The Quay Hotel West Coast
Address: 428 Pasir Panjang Road, Singapore, 118769, SG

8/10

Excellent

01 Jul 2026

Xin

Location is good. The room is small, but worth the money.

Family

10/10

Exceptional

20 Jun 2026

Karthik

convenient location

Self

8/10

Excellent

20 Apr 2026

marjorie

Location was great and having restaurants very close was a bonus.. Room very small for three people but was clean. Thank you for fir the stay!!

Family

6/10

Pleasant

01 Mar 2026

NORIKO

ホテルは静かでゆっくり休めた。電源のスイッチなどわかりづらく、説明を丁寧にして欲しかった。

Business

10/10

Exceptional

21 Jan 2026

George

Excellent location close to NUS university and theres is an entire block of restaurants and a 7-11 convenience store right around the corner of hotel. Also access to number of buses makes it convenient for public transpiration too.

Room was cleaned up well each day too. Bathroom is small with shower head right next to toilet which we weren’t used to but it worked.

Leisure Family

2/10

Poor

13 Nov 2025

John

I paid for a room the night before so I could check in early next morning after long flight. I told this to the hotel prior to check in. However, the room was not ready; a worker was applying tiles in bathroom with toxic smelling solvent. Hotel failed to note in listing that there were cranes and pile-drivers 5 feet in front of hotel doing loud construction. Stay away!

Business

10/10

Exceptional

01 Oct 2025

Dimitra

Nice location, close to public transport and restaurants. Clean and friendly personnel.

8/10

Excellent

20 Aug 2025

Louisa

Expect high prices for a small cramped room. But that’s what you get in Singapore for that kind of money. You have just enough space to walk to the other side of the bed. The bathroom has a separate shower so once you shower the entire floor gets wet. The main negative point for us is the super slow Wifi which is hardly usable!! On the positive side, you get coffee/tea making facilities, hair dryer, a super cold fridge, TV and even an iron/ironing board. No small hand towel provided but you can ask for one. No drinking water is supplied, you’re expected to keep cool boiled water in the jug provided. If you’re not used to that, you can easily buy water from the several stores just around the corner. There are also lots of local eateries nearby catering mainly to the many students from the nearby university. We stayed here mainly due to the proximity to the university. There is a small bus station where you can take certain buses and also a bus stop nearby where you can take buses to the nearby shopping centre and also into the main city centre. That is however quite far. The staff are quite responsive and will try to rectify any problems.

Leisure Partner

6/10

Pleasant

04 Dec 2024

Sharafali

Nothing to add

4/10

Poor

05 Oct 2024

PATRICK

Quite expensive for this kind of hotel, room very small, no separation between shower and toilet

Business

10/10

Exceptional

10 Sep 2024

PAVITHRE

Good stop for business travellers.

Business Self

10/10

Exceptional

16 Aug 2024

Yasser

Good

Very good

Business Self

8/10

Excellent

08 Aug 2024

Mohdaifizul

All ok

Business_and_leisure

10/10

Exceptional

07 Aug 2024

Piyanuch

Nice hotel. Friendly staff

8/10

Excellent

06 Jul 2024

Stephen

You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep

2/10

Poor

05 Jul 2024

Robert

Never stay here

Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.

Partner

8/10

Excellent

10 Mar 2024

Thijs

Good value for money

8/10

Excellent

15 Feb 2024

anthony

Xxxxhjic

10/10

Exceptional

31 Jan 2024

Maya

The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel

Leisure Family

2/10

Poor

30 Oct 2023

Verified traveler

NIGHTMARE

How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!

Business

10/10

Exceptional

04 May 2023

Leonard

Very clean room (made up everyday).
Bus stops very close by.

Leisure Partner

8/10

Excellent

28 Apr 2023

Kushan Sudheera

Nice stay

The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.

Friends_and_family Family

2/10

Poor

09 Apr 2023

Zahir

Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow!

WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one!

Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this!

This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.

10/10

Exceptional

20 Mar 2023

Abiodun

The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.

Business_and_leisure Family

2/10

Poor

28 Feb 2023

Lorelei

Do not recommend

The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.

Partner

8/10

Excellent

13 Dec 2022

Merkna

This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!

Leisure Partner

8/10

Excellent

29 May 2022

Peter

Comfortable

Comfortable clean hotel - would stay again

Self

8/10

Excellent

05 Dec 2021

Angelia

Happy with my stay

Stayed at hotel due to SHN so did not expect much service from staff but they were mostly helpful. Room and amenities as described in booking however nothing provided in mini bar except bottled water. Overall happy with stay. Thank you.

Self

6/10

Pleasant

15 Nov 2021

TAN

The receptionist is very friendly and helpful. Overall quite an enjoyable staycation.

Self

2/10

Poor

12 Oct 2021

Zhimin

Bad service Dirty rooms Bad experience

Business Self

8/10

Excellent

02 Feb 2021

Verified traveler

Good for simple stay

Consider good for this price range.

Self

2/10

Poor

06 Jan 2020

Verified traveler

Wrong booking and immediately called for help but hotel just no response and deduct full payment for the wrong booking with no help rendered from Expedia.

Leisure Family

8/10

Excellent

20 Aug 2019

Sharon

the room is clean and tidy, the hotel service from booking until checking out is good

Business_and_leisure Friends

10/10

Exceptional

15 Aug 2019

Verified traveler

Excellent. Would highly recommend

Business

6/10

Pleasant

24 Feb 2019

Verified traveler

Basic hotel. Not near town or MRT. No amenities. Room is small.

Business

4/10

Poor

31 Jan 2019

Garry

Avoid

Just a poor hotel even for the money. Need to turn hot water system on yourself, no
window, wardrobe thinner than the coat hanger itself, ....

8/10

Excellent

19 Jan 2019

Martin

Quick business trip

Good service. Rooms a little on the small size, but otherwise perfectly acceptable. Can't fault the cleanliness or service levels

8/10

Excellent

02 Jan 2019

Verified traveler

Good for quick stay

It is not a bad place to stay for like a one night only. Best suited for solo or couples rather than big groups. Great that eateries and bus stop was nearby.

4/10

Poor

17 Dec 2018

Verified traveler

1.Santa Grand West Coast might be an old building that layout is not appropriate which caused uncomfortable to stay at some rooms. Eg. rooms(X09) without windows, rooms(X03) adjacent to the lift that the mechanical noise is extremely annoy.
2.The loose part of the equipment, eg. hanger bar in the wardrobe, easily hurt people when it falls off.
3.The housekeeping is not careful, like the drain cover does not clean.

8/10

Excellent

04 Nov 2018

Jawahar

Compact stay at Santa Grand West Coast

Good business hotel if you just need it for resting your tired self. Rooms are small & Compact.

8/10

Excellent

01 Nov 2018

Verified traveler

Great for a night rest stay eventhough room is small

4/10

Poor

20 Sep 2018

Dennis

Room was ok...bathroom could at least have a curtain for shower...bed was horribly uncomfortable. The daily hammering from construction in the stairwells made it that much worse.

8/10

Excellent

27 Aug 2018

Garima

Good, clean place.. Close to NUH

This was my 2nd time at this Hotel and they have consistently delivered. You get what you pay for- but the staff and service is good and the rooms/ bathrooms are clean and comfortable. I basically stay there when I visit for my checkup at NUH and its location is just perfect for me. Also 7-11, restaurants and salon next door are great pluses.

8/10

Excellent

25 Aug 2018

Sara

Hi, as i am attending a training in NUS, santa grand hotel is so close and is so easy to get there. I was service with a prompt chk in & out. The hotel premises is clean and also has a team of friendly, helpful service crew.

6/10

Pleasant

14 Aug 2018

Elaine

Maintenance is needed

the room condition is no good, toilet door cant close tight, aircon not cold like fan, ask for change room but still same just a bit better, service is good but the hotel need to renovation and upgrade..

4/10

Poor

17 Jun 2018

Verified traveler

You should have told me before payment that the room did not have a windlow

4/10

Poor

22 Apr 2017

Verified traveler

Not a value for money

Small rooms. Not well lit. Expensive for the facilities

6/10

Pleasant

18 Jan 2017

Verified traveler

Good for a short stay

What you pay is what you get. Many good eating places close by.

Partner

6/10

Pleasant

22 Nov 2016

RAJINI

decent location

Location of the hotel and proximity to NUS are the good aspects of this hotel. But the room and the bathroom are not clean. Only the bed is made up each day, the room remains dirty. The carpet on the floor and the walls are not clean. The walls of the bathroom, the wash basin and toilet also remain unclean each day.
Staff are pleasant.

8/10

Excellent

08 Nov 2016

Rebecca

No-frills hotel in quiet location

No-frills hotel that is in a quiet location and comfortable for a short stay

Partner