Name: The Laurus, A Luxury Collection Resort, Singapor
Address: 8 Sentosa Gateway, Singapore, SG

The Laurus, A Luxury Collection Resort, Singapor

Singapore · Singapore

4 reviews shown

8/10

Excellent

03 Aug 2026

Thanh Long

Not too kid friendly e.g no kids play. However the rooms were great, check in & out no issues.
Restaurants & breakfast very sub par.
Bell hops were a bit inefficient.

4/10

Poor

22 Jul 2026

Eng Kiat William

“You’re okay to go.” Those were the final words from the front desk associate when I checked out. It felt more like being released from jail than departing from a Luxury Collection hotel. There was no thank-you, no inquiry about our stay and no invitation to return.

The Laurus is a beautiful new resort with spacious rooms, thoughtful anniversary amenities, a delicious cake and complimentary minibar. Unfortunately, the service did not match the five-star physical product.

Check-in felt transactional. We received little introduction to the resort’s facilities, dining, spa or operating hours, and directions to Adventure Cove were minimal. Breakfast was disorganized: beverages took 25 minutes, hard-boiled eggs arrived instead of soft-boiled eggs, utensils were missing, and some food labels were misplaced. More concerningly, an associate could not confirm whether a buffet item contained seafood despite my shellfish allergy.

We also noticed carpet stains, a difficult lanai door and a bedroom lamp that repeatedly brightened and dimmed.

A few associates were genuinely warm, especially at the bell desk.

Management contacted me five days after I submitted feedback, apologized, shared the concerns with department leaders. I appreciated the response.

The Laurus has potential, but the service currently lacked the consistency, personalization and intuitive care expected from The Luxury Collection.

Partner

10/10

Exceptional

12 Jul 2026

See Lee

Just had an amazing staycation at The Laurus! There was an understated elegance to the furnishings and the suite layout was just perfect. Appreciated the complimentary minibar and the thoughtful amenities (most comfortable bedroom slippers I have ever had in a hotel!) Breakfast spread was adequate - but we should have gone earlier as the hot dishes at the buffet table are best eaten soon after preparation but became less palatable after sitting out for a while. The pool was lovely (though the water pressure for the jacuzzi jets was a tad low) and they even have a bottle of sunscreen and after sun lotion at the towel station for guests to apply. The hotel was also right next to Weave so there are lots of dining options in the vicinity. Wished I had stayed longer!

Family

8/10

Excellent

28 Jul 2026

Kota

Nice hotel. Wish there were more dining options