Name: Amara Sanctuary Sentosa
Address: Larkhill Road, Sentosa, 1, Singapore, 099394, SG

Amara Sanctuary Sentosa

Singapore · Singapore

Larkhill Road, Sentosa, 1View location

100 reviews shown

6/10

Pleasant

26 Jul 2026

MADELINE

The location is great if you want to explore Sentosa island. The Family Quad room is great for families with young kids.

10/10

Exceptional

12 Jul 2026

Kelly

Very convient to all the places we wanted to visit. Staff were amazing. Would stay here again

Family_with_children

2/10

Poor

09 Jul 2026

Guangjian

The worest hotel I have stayed. Just dun waste your money here, just dun!

Family_with_children

10/10

Exceptional

21 Jun 2026

Yeo Kee

Quiet yet close to most facilities around the island.

Family_with_children

10/10

Exceptional

09 Jun 2026

Charles

Great breakfast!

Family_with_children

8/10

Excellent

08 Jun 2026

Derrick

Pros: Bed is clean, air con is silent and works well. The restaurant (Tearoom) served wonderful 5 stars food, including its breakfast. There is a shuttle bus from hotel to nearby and to Vivo city. Fast check in and check out.

Cons: The hotel (for Premier room w balcony) need some facilities upgrading soon and to do a throughout cleaning. Room is generally dusty (seen from cups and parts of cabinets) and tile floor need proper mopping (the tiles had some chocolate stains from previous occupant which i had to clean), the cleaners were rushing to clean during peak hours. The basin and shower area wasn't clean properly. The shower water will wet the restroom as the glass door is not properly sealed. There are no space or equipment to hang multiple wet clothes and shower towels (poor design) Additional towel and toiletries requests (from room TV app) only came the next day afternoon.

Family_with_children

8/10

Excellent

31 May 2026

Hui Cheng

Room was quite spacious but the lighting was too dim. Dated furnishings. Found a lipstick stain on bedsheet when we returned at 11pm. Didn’t want to call housekeeping as it’s only a night so just cover with towel and slept. There was quite a crowd at breakfast but staff were patient and courteous. A good variety of breakfast spread but quality is average.
A plus point of this room is the water filter installed for guests convenience. Complimentary snacks and drinks at mini bar.
Room not soundproof and can hear noises from the neighboring pipes and corridor.
Having said that, it was pleasant to wake up to various types of birds chipping.

Family

10/10

Exceptional

20 May 2026

Allison

The pool was fabulous. Large comfortable room. Easy to walk around sentosa beach area. Only slight negative was service at restaurant was really hit-or-miss.

Partner

4/10

Poor

27 Apr 2026

Declan

Could be great and nice was but is suffering from being neglected and having no money spent on it. Sad because it could be great and not for much cost.

Partner

8/10

Excellent

12 Apr 2026

Sarah

Couples suite was a bit tired and in need of TLC.

Family_with_children

8/10

Excellent

12 Apr 2026

Sarah

Breakfast was good, staff not as attentive as would have liked for a 5 star hotel. Had to request towels as they had forgotten to provide us.

Family_with_children

8/10

Excellent

08 Apr 2026

xiao yin

Lots of mosquitos and the light repellent provided by the hotel wasn’t even working

10/10

Exceptional

07 Apr 2026

Benjamin

Clean Room, friendly staff, very easy to get around and close to everything on Sentosa

Family_with_children

4/10

Poor

27 Mar 2026

Rick

room was run down evwn though good gesture by the hotel manager,basin was dirty,dead lizard in living room,malay female staff wearing specs at counter no smile and seems hostile,breakfast was so so,called room dining,transferred us but no answer,not once but twice and left us hanging there! asked for extra blanket,took an bour plus and need to call and remind...really cant compare with rws hotel such as equarius and ora or capella,quite a dissapointment in the room cleaniness and service staff

Partner

8/10

Excellent

21 Mar 2026

Sililo

room clean but needing some upkeep, ceiling in room wet from condensation from aircon, the outdoor cabana was dirty and the overhead sunscreen was dirty and could not open for sunshine

Partner

8/10

Excellent

21 Mar 2026

Ghim Siang

Very convenient and accessible to beach

Family_with_children

6/10

Pleasant

09 Mar 2026

Samantha

Toilet is clean, however the toilet bowl lid and tap is noisy. Otherwise all is good

Friends_and_family Family

10/10

Exceptional

21 Feb 2026

Cheng Joo

the room is super but jazcusi can be hot a bit. Staffs are super also.

Partner

10/10

Exceptional

18 Feb 2026

CAMILLO

Room was fantastic. Staff were slways friendly & helpful...even assisting me late at night to book tours for me and my family. Had a wonderful stay and would recommend this hotel highly.

Family_with_children

8/10

Excellent

04 Feb 2026

neda

Great location, reasonable price for Sentosa Island. Furniture outdated.

10/10

Exceptional

31 Jan 2026

vini

Everything was amazing..... Staff was helpful &
MJ was super helpful.

Leisure Family

10/10

Exceptional

29 Jan 2026

Scott

Great shuttle service

8/10

Excellent

14 Jan 2026

aileen

Room ( Junior suite) was spacious great shower bathroom, bed was comfortable only complaint is the lounge chair this was uncomfortable to sit on very hard.
Room probably could do with a deep clean get into all the little nooks and crannies that dirt gets stuck into but daily house keeping did a good job.

Staff were amazing 10/10 nothing an issue for them. MJ gets special attention for her enthusiasm and love for life and others.

The food that we had was good, chicken wings and Satay sticks yum. Breakfast had a good variety and was always fresh, I would have like Cornflakes instead of Coco pops.
The only thing about where we stayed (room) it was a bit of a walk to the dining room and lots of stairs my old knees were aching after 6 days but I would go back but in a different room
Thank you Amara for a good week.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Nofoa

We really impreased with our stay here, enjoyed the breakfast the service and MJ friendly welcome was a lovely touch, variety and quality was excellent. The room was clean and tidy and the completmentary cold drinks and snacks in our room was appreciated. We made use of the free shuttle service from the hotel to vivo and Harbourtown drop off and pickup was great. Also special shout out to the lovely Brinley/Brittney (not sure exact name) who was helpful and friendly. Thank you team.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Angie

We truly had a wonderful stay at this hotel and would like to express our heartfelt appreciation to everyone who served us during our visit.

We celebrated our wedding anniversary here, and the experience was made extra special thanks to the thoughtful.

A very sweet and lovely front desk lady, Ms Ain, surprised us with a complimentary upgrade to a couple’s suite with pool access. The room was beautifully prepared with an elegant swan towel arrangement on the bed. She also arranged a complimentary cake, drinks, and a dining voucher to be used in the restaurant, which was such a thoughtful and generous gesture.

The buggy service staff escorted us to our room, carefully handled our luggage, and patiently explained the area we can visit. He also kindly offered shuttle service to and from the hotel lobby whenever we needed to go out, which we truly appreciated.

Breakfast the next morning was impressive, with a wide variety of food choices. I was especially impressed by the cooling display that kept the cold items fresh and well-preserved, helping to maintain food hygiene.

Overall, every staff member we encountered was friendly, warm, and attentive. They truly made our wedding anniversary a memorable and meaningful one. Thank you to the entire team for such an exceptional experience. 💖

Partner

8/10

Excellent

14 Dec 2025

Marcia

The property was quite dated and in need of a refurbishment. Otherwise the stay was comfortable however we were out of the room most of the time.

Leisure Family

10/10

Exceptional

10 Dec 2025

Maria Leticia

Everything in the hotel

8/10

Excellent

05 Dec 2025

Yang Yee

Courteous staff who are customer-focused. Even the housekeeping staff who helped us was very nice - spoke in a calm and courteous tone.

Leisure Family

10/10

Exceptional

21 Nov 2025

Maurice

Staff were amazing. Room was nice. Loved the atmosphere and vibe. Definitely will visit again.

Partner

8/10

Excellent

21 Nov 2025

Chan

Breakfast was fine just abit slow on the replenishing which I didn't get the yellow noodles for my laksa this morning.

Partner

10/10

Exceptional

19 Nov 2025

Yeishvan

Amazing stay at Amara. The site was great. Quiet during the day, some areas can be a bit noisy at night but that's expected considering the restaurants nearby.

Breakfast was great. All the staff were very friendly but especially MJ. She was very hospitable and lovely to chat to in the mornings.

Leisure Family

10/10

Exceptional

16 Nov 2025

Muhammad

Great hotel location

Leisure Family_with_children

6/10

Pleasant

20 Oct 2025

Michi

Staffs are friendly and nice but lift was spoiled, bath tub was spoiled. Please repair.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

Masahiro

I can strongly recommend vila staying

Leisure Family

10/10

Exceptional

19 Oct 2025

Simon

Clean room, friendly Staff, good size and well maintained pool

Leisure Family

10/10

Exceptional

15 Oct 2025

Veronica

The lady receptionist was very helpful and friendly.

Leisure

10/10

Exceptional

12 Oct 2025

Zac Patariki

Loved the location in Sentosa, close to everything and felt like a great holiday resort location

Leisure Family_with_children

10/10

Exceptional

24 Sep 2025

Chelsea

Perfect Location

The location is perfect. The hotel itself is a little dated but it is within walking distance to everything, well priced and very clean. Definitely recommended

Friends_and_family Family

4/10

Poor

13 Sep 2025

Fai Da

Security slack will lead to issues later on.

Leisure Family

6/10

Pleasant

10 Sep 2025

Fai Da

Need a stricter security entry for visitors

Leisure Family

6/10

Pleasant

29 Jun 2025

Renuka

The resort grounds are beautiful but my room was very dirty and unsanitary. Mold in shower and around entire rim of sink. Ground under bed very very very dirty and trash under bed. Lotion container empty. For the exorbitant amount I paid for this room, it was very very unsatisfactory and I did not get the quality i deserved for such an expensive price.

10/10

Exceptional

16 Jun 2025

lucille

Convenient if you wish to stay at Sentosa

8/10

Excellent

29 Apr 2025

Eunice

Room was great, however, there were overhead white \"blinds\" above the day bed, which were mouldy, for the price i paid, i would expect that to be clean. Also, i wanted to extend my stay but the front desk did not go the extra mile to help me. I was utterly disappointed. Apparently there was availability, but an issue with the system to allocate the same room i was in to me.

Leisure Partner

6/10

Pleasant

10 Nov 2024

Seok Hoon

The room was just a standard room with nothing special to commend it. The breakfast was not quite up to par. Never seen a hotel serve peanut butter and Kaya out of supermarket-bought jars! But the omelette was quite good.
The two swimming pools look rather sad.

Leisure Family

10/10

Exceptional

06 Aug 2024

Mudassar

We had an amazing time at the Amara Sanctuary Resort! All of the staff were amazing - Jennifer, Rachel, Sarah, Abel, Bryan & Shazriena, to name some of them…apologies if I’ve forgotten to put a name down! As I said, all of the staff were amazing & nothing was too much. They all went out of their way daily, to ensure that we had an amazing stay, at the resort. All of the staff are a credit to the Amara Sanctuary Resort…& they deserve a pay rise/bonus for this!

Leisure Family

10/10

Exceptional

02 May 2024

Cormac

Great stay
Lovely staff - keen to help and organise transport
Pool lovely

Room is a bit dated

Partner

8/10

Excellent

10 Apr 2023

Julia

Room for improvement for a 5 star hotel

The villa was not properly cleaned and couple suite was ok

Cleaners came to clean the super sticky floor in whole villa and the private pool not sure why looks murky. Next day was clear. The 2nd buggy driver was horrible..sat in buggy waiting for us and didnt even bother to say hello or come down help my dil to bring up a luggage. He just sat there n yawned, looking bored. Expect better service. Breakfast Food was not good. Found a hair on fruits

Overall experience was a 5 to 6. As had expected better service for the per night of $900 plus and $600.

Place not well maintained given the high cost we paid.:(

Tried attaching photos but app not responding.

Friends_and_family Family

4/10

Poor

17 Mar 2023

Emilda

Amara Sanctuary has to be the only underwhelming and disappointing villa experience in Sentosa.

I was with my 5year old (2 of us), managing my luggage and holding my child's hand as the lobby entrance was by a road. There were no other guests at the lobby and there were 2 hotel staff just standing there, watching me lean against the big glass door to hold it open to let my son in and push my luggage through. Given it was a hospitality establishment, some asistance would have been much appreciated.

Then came the buggy ride to take us to our room. The platform at the back of the buggy was quite high, and again no assistance was offered to at least load up the bag together. The staff stood there watching as I told my son to stand back from the road and I loaded the luggage myself.

We were dropped off in front of our room and the staff didn't dismount from the buggy at all, only pointed to the door and left.

Comparing to other hotel villas in Sentosa, where buggy-rides are needed to reach your room, the effort by staff at Amara Sanctuary was utterly disappointing. My child was asleep by the time our food delivery came and the hotel staff insisted I WALK to the lobby at night to collect my item. If the policy has to be strict on no assisting of sending items to guests, the least they could do is offer a buggy pick up?

Please work on your service standards to match the premium price your property charges.

Leisure

10/10

Exceptional

20 Feb 2023

Priscilla

Pleasant Stay

It was a pleasant stay. Room was clean and comfortable. Breakfast choice was limited but was tasty and sufficient

Partner

4/10

Poor

21 Jan 2023

Adam

Very run down

Leisure Family

4/10

Poor

01 Dec 2022

Lucky

Beyond appalling service at check in. There was no one there!!!

Business Self

8/10

Excellent

20 Nov 2022

Milly

It was tranquil checking in and overall a great stay. Didn't like the checkout experience, waiting to speak to a staff but there were many guests in the queue and was abruptly instructed to do drop key for express check out....i had wanted to speak to someone!
In the end after waiting some time , i did the drop key abd left. Not booking here again.

Leisure Family

6/10

Pleasant

24 Oct 2022

NAN CHUN

Clean problems

This is the first time I stayed in a hotel and checked out very early, because the hotels I stayed in before all checked out at 12pm, but Amara checked out at 11am, and I felt like I had to leave as soon as I woke up.

As soon as I entered the room, I found two dead insects on the sheet. Think about turning up the air conditioner and the insects won't come! So sleep well at night.

The toilet felt that it was not cleaned. When I flipped up the toilet lid, I found a drop of yellow urine, which was a little uncomfortable. I didn't take any pictures.

The room door lock, the equipment locked in the room is broken, but the inner lock at the bottom can be locked.

However, the staff are very kind. The explanation is also very detailed.

Friends_and_family Family

6/10

Pleasant

24 Sep 2022

Nilesh

It was ok, maybe a bit underwhelming for the amount of money I paid. I complained twice about something not working in the room but they didn't fix it.

Self

10/10

Exceptional

23 Sep 2022

Sarah

very nice

Leisure Friends

10/10

Exceptional

30 Jul 2022

Anthony

Nice property good location for a few days of rest during leave

Leisure Self

6/10

Pleasant

16 Jun 2022

Debbie

I was expecting more when I arrived, this place is very underwhelming. There was mould in the room. The place is in dire need of maintenance. The doors in our room had trouble closing properly. Had light globes flickering on and off. All of the pools on the property and their areas (tiles, pool chairs) need to be fixed or replaced. Jacuzzi was not working. I do not recommend any one to book here especially since it’s quite expensive for what you get.

Leisure Partner

6/10

Pleasant

12 Jun 2022

Josh

kind of disappointed by the condition of the rooms, pool and property. really is to re renovate the whole resort

Leisure Family_with_children

10/10

Exceptional

12 May 2022

Isty Purwanty

When entering the shower area in the bathroom, there is a weird \"longkang\" smell. But its still bearable. Maybe the management can look into it.

Leisure Partner

2/10

Poor

29 Apr 2022

Sonny

Staff was worst I've experinced, especially nigel teo of the front desk. Super ride, super unhelpful, curt and unknowledgeable about anything

Leisure Partner

2/10

Poor

01 Apr 2022

Brandon Yi-Heng

The room was generally dirty, drinking glasses had stains, the bath tub had hair, phone in the bathroom was covered in dust. The reception people were made up of people unwilling to go the distance for guests and seem to be inexperienced which made it feel like a chalet more than a hotel. The hotel is generally old and needs a renovation really soon. Definitely won't be coming back. Although it's cheaper than most, the lousy experience just isn't worth the discount. Cleanliness and unprofessional staff are the main reasons why I won't come back. The infinity pool had towels thrown on a shelving and had uncleared food left on chairs. No one was giving out towels and we had to use the ones in our room.

Leisure Family

10/10

Exceptional

31 Mar 2022

BADRI

Room was nice and clean and very comfortable.

The check in was bit delayed as the room was not ready even after check-in time .

Leisure Family_with_children

4/10

Poor

30 Mar 2022

Verified traveler

Broken fixtures and non existent service

The Larkin Terrace where we stayed was really run down and in desperate need of a fix. The wooden planks along the deck has either fell apart or is uneven. There was another family who had a kid suffered an accident because of the broken wooden planks during our stay there.

Service was non-existent for a 5 star hotel. I had to walk to the front desk to talk to a staff about some enquiries because we called the operator twice and no one picked up. At the front desk, I was not greeted, and the staff was on the phone while talking to me.

There's a lot of potential for this place to be amazing. It has great views, the facilities are well placed in the hotel. It just needs a lot of fixing.

Partner

8/10

Excellent

16 Mar 2022

The children pool at level seems very run down

Leisure Family_with_children

4/10

Poor

16 Feb 2022

Verified traveler

The bathtub cap wasn’t working so whatever water we filled kept draining out. The service was extremely pure as numerous calling of the hotel and no one answered. The walk way was dirty, the infinity pool was rusted.

Partner

2/10

Poor

06 Feb 2022

HYE WON

This place is a big disappointment. Maintenance and amenities are very poor. Tiles are cracking on Sky pool. Pool and pool seats are badly maintained. None of restaurants and bars are working and appealing. I would not go there again.

Friends_and_family Friends

8/10

Excellent

03 Feb 2022

Lori

We thoroughly enjoyed our 2 night staycation. The resort is conveniently located to bus stop for the Sentosa Shuttle. Room service was very quick.
Friendly, helpful and professional staff.
I like the QR code for concierge..it made ordering meals and booking facilities very easy.

Leisure Partner

2/10

Poor

21 Jan 2022

Brenda

Hotel is old and tired

Hotel is in need of serious refurbishing. Furniture is really old and tired. Floor has lots of cracks and old stains. Housekeeping fails to notice a mosquito patch on the toilet floor for 2 days in a row. It was there when we checked in, still there when we checked out.

Partner

4/10

Poor

19 Jan 2022

Melissa

Had high hopes for Amara , price was not cheap. The hotel is extremely run down , especially when you are situated right beside barrack hotel, the contrast is big. The shower is rusty, corners of the floor are moldy. The property is old so wear and tear is normal but it is clearly due for an upgrade. Overall a disappointing experience.

Leisure Friends

8/10

Excellent

10 Jan 2022

Welner

had a pleasant stay for 3d/2n

Room was clean. Service is ok though they have few staffs only.

Partner

2/10

Poor

04 Jan 2022

Lena

We found the experience quite shocking. Shocking to see such a highly rated hotel in such poor condition. It seemed as if zero investment had gone into the upkeep of this hotel for quite some time, and they are massively understaffed. Here were a few things we noticed:
- We got the Couple Suite room. The decking around the pool was completely falling apart. Loose and broken planks everywhere. It’s just a matter of time before someone goes straight through the deck and really hurts themselves.
- litter everywhere. Old dishes, wrappers, things left behind by precious guest. Even after we mentioned it to the staff, it took all day for it to be cleaned up.
- The breakfast food in the only restaurant in the hotel, Shutters, was really poor. Very few options and poor quality.

I hate to leave a bad review, especially knowing how hard it is for hotels during Covid, but this experience was really very bad. This hotel is very run down but nothing has been done to adjust the prices to reflect that.. We really left feeling tricked.

Leisure Partner

8/10

Excellent

28 Dec 2021

Nurul

It was a quiet and pleasant stay.

Leisure Partner

4/10

Poor

25 Dec 2021

Verified traveler

Low value for money..

Disappointing stay. Maintenance was not good. It’s more like a 2-3 star hotel with a 5 star price. We were not able to talk to anybody after attempting all available phone numbers for about an hour because we left something in the room. We went back. Staff was helpful to find the item.

Friends_and_family Family

6/10

Pleasant

23 Dec 2021

Verified traveler

Understaffed

Staff were polite and good. However, had a 2 hr wait before my room was ready from check-in time. Rooms were not clean, bathtub was filled with previous user bath bombs and i had to clean it myself before use. Hotel looks like it could do with more staff

Friends_and_family Family

2/10

Poor

19 Dec 2021

alex

I want my money back !

3paxs but only 1 set of towel in room
Door latch is spoilt
Shower head holder is not working properly. Water flow is uneven.
No simple coffee machine, just nescafe classic packet coffee. TV is going to spoil soon, showing dual color. Bed is not comfortable.
Kids pool seems like deserted for years.
Dead leaves and dusty. No staff is stationed there. Water looks murky and as if there are
living organisms in it. Pool toilet is in terrible condition.

Friends_and_family Family

4/10

Poor

14 Dec 2021

Lisa

Swimming pools are not well maintained, only 1 is decent for swim but is crowded.

Porter who helped with baggage deposit was hostile to us, probably because we are local youth.

Leisure Friends

4/10

Poor

08 Dec 2021

Jacqueline

No service to speak of

Obviously short of staff. Year end peak season when rooms are booked out but staff numbers does not match. From the second we stepped into the hotel, there was simply no one to receive us, no security guard, no concierge and this is at 2pm local time. In room dining menu is very limited and their msg bot service actually missed our order, we waited an hr for food to arrive and thats only because we called to confirm the order. Even when we tried to call, calls were unanswered after 5-6 tries during morning local time. Pools were basically not maintained and unattended. This is definitely not a 5star hotel.

Friends_and_family Family

6/10

Pleasant

08 Dec 2021

Harun

2/10

Poor

26 Nov 2021

Verified traveler

Slow, poor stay,

Check in took an hour. Very slow. Room wasnt ready until 5pm. Bar closed 930pm.

Friends_and_family Family

8/10

Excellent

24 Nov 2021

Amira

Had my honeymoon here. Beautiful scenery. Fast service upon calling them. Would stay here again :)

Leisure Partner

4/10

Poor

17 Nov 2021

Lisa

We liked the pools and the landscaping. Staff were also pleasant and helpful.

However, the Infinity Pool bathroom was dirty and dark, with roaches inside.

Property is also showing signs of wear and tear - the peeling wood veneer in the rooms, and stained bathroom floors. The bathrobe in the room had a huge hole, thankfully the staff were apologetic and changed it for us.

For the price we paid, this was disappointing and not good value for money. We won't be back.

Leisure Family_with_children

4/10

Poor

14 Nov 2021

Brandon

Disappointing

Leisure Partner

8/10

Excellent

07 Nov 2021

Hock Beng

Pleasant escapade

Pleasant stay. Efficient service. However TV was not working well even though staff helped me to try solve problem. Special thanks to recep manager Jim who was so helpful to come up when service staff not available 2nd time around the TV not working. No image but sound present.Time for hotel management to replace TV set.

Partner

4/10

Poor

14 Oct 2021

Jane

Room was quite comfortable but toilet choked and no one came to clear despite several requests.

Also I left my charger and cable behind but no response from hotel despite my call to them the same afternoon. Very disappointing service.

Partner

6/10

Pleasant

10 Oct 2021

Ee Guan

Place is in general a little run down. Really need to do some sprucing up. Doesn't befot the image of a top hotel.

Leisure Family

4/10

Poor

10 Oct 2021

Nicholas

Barely OK.

Overall this hotel is OK. The service is decent but hit & miss. Lacks some spontaneity, no one introduced the facilities or the resort in general, no directions given to explore the surroundings. I had arrived earlier then the stipulated checkin and was thankful they were able to arrange a room relatively quickly, which included a slight upgrade from a double bed to a king and a fantastic view. The bed was VERY comfortable and I’m sure most would find pleasing. Tip: make sure you get complimentary breakfast/dining with your package as food costs are outrageous, breakfast (with 20% discount) cost $33, whilst dinner & dessert (chicken burger & ice cream) set me back $52! The food in general was well prepared and had decent flavour but I could never justify that cost anywhere. Additionally dine in was served to me in plastic containers… The whole time it felt like staff were rushing around but from what I could see capacity was low so I would assume they were heavily understaffed. As for the room and other areas of the grounds, this hotel should barely qualify for 3 stars; stains on bathroom tiling, cheap vinyl covering bathroom window (which had holes in it anyway), chipped veneer all over, aircon vents appeared never to have been cleaned, stained bedding, no balcony seating, ponds were left empty of water, roof tops strewn with dead foliage, elevators dirty carpets and scratches all over. In conclusion I found Amara to be quite sad and unkempt and wouldn’t recommend to anyone.

Self

8/10

Excellent

09 Oct 2021

Michael

Overall Good with Some flaws

1. Towels are not enough for newlyweds couple
2. Cannot change temperature of AC. The screen display disappeared whenever I pressed a button.
3. Toilet paper holder is broken and the housekeeper ignored it.

Partner

6/10

Pleasant

05 Oct 2021

Mitch

Massive disappointment on a 50th birthday weekend

The property is definitely showing it's age. The staff tried their best but we had multiple issues with our stay: the cup and spoon provided was dirty, the shower knob in our bathroom didn't work so we had to move to another room at 1130pm, the bed in the original room was so squeaky/wobbly we thought we were going to break it just by sitting on it, the inside of the bathtub in our new room was discoloured/patched, the wood in the pool deck was splintered in places (with some of it protruding or falling off) and the breakfast we pre-ordered was super cold when it arrived. I understand that the whole hotel industry is struggling right now due to the pandemic BUT considering the price we paid per night (with no breakfast included either!), we expect a certain quality from a 5 star rated hotel. If this was $150/night, I'd just let it go but we paid around $537 a night for 3 nights for my husbands 50th birthday weekend. As it was a big birthday for him, we decided to splurge on our staycation and it was a massive disappointment - such a difference from our last stay with them.

Partner

4/10

Poor

04 Oct 2021

Joyce

Property is old and not maintained, outdoor pool has algae and the filter was not fully closed in the pool.
Bottom of pool seems sandy and have missing tiles too.
It doesn't seem safe if kids are to swim in the 1.4m pool.
Kids pool look like stale water with algae nearby.

Shower head was very weak and jacuzzi area seating looks dirty as well.

Bed was dusty and aircon has to be left on the entire time to be cold.

Leisure Family

6/10

Pleasant

01 Oct 2021

Soowei

Amara not so sanctuary

Arrived 3 plus but could only check in at 4pm. The reception did comp two drinks at the bar and breakfast so well done on this customer recovery.

The suite access to the deck and pool is great. The layout is pretty good but if you look closely, the furniture is old and weary. The doors are moldy and the overall compound is littered with too much leaves. See photos attached.

The mosquitoes are pretty vicious so definitely wear tons of repellent. Called for housekeeping twice for mosquito coil and towels but it never came. I couldn’t be bothered to call back for the third time 😂

The long pool did give me some pretty photos! :)

Friends_and_family Family

8/10

Excellent

27 Sep 2021

Dave Kah Hock

Aging Hotel with nice skypool

The main block is getting dated and old, breakfast was meh, though the skypool is lovely.

Friends_and_family Family

10/10

Exceptional

22 Sep 2021

CARMELITA

Amazing amenities

All I can say is amazing amenities & very cozy despite of some pools were not well maintained or maintained.

Friends_and_family Friends

10/10

Exceptional

14 Sep 2021

Teck Choon

Nice and peaceful accommodation. The complimentary drinks and snacks is greatly appreciated. Too bad unable to use the infinity pool due to restriction and booking is full.

Leisure Family

6/10

Pleasant

14 Sep 2021

Verified traveler

long queue to check in for weekends. only managed to obtain keys after an hour from check-in timing.
Does not respond to their automated chat (qr code in each room) for additional supplies.

Friends_and_family Family

6/10

Pleasant

13 Sep 2021

Verified traveler

It is not cost-effective

Very common, but expensive, the room suitable for taking pictures.

Partner

8/10

Excellent

11 Sep 2021

Liang Heng Daniel

Overall its simple but sadly there was a guy smoking and talking loudly at level 2 late at night which was disturbing our rest.

Leisure Family_with_children

8/10

Excellent

08 Sep 2021

Khee Siong

Great samtay

The stay was great, we got to the sky pool all to ourselves due to Covid restriction. My advise is to book the pool early as only one family per slot. Breakfast menu was limited but delicious

Friends_and_family Family

8/10

Excellent

07 Sep 2021

Adrian

Family Stay

Overall the condition of the resort is good. The hotel has been operating for quite a numbers of years now. The condition of the room and furniture is still quite good. Love the size of the room and the bathroom

Friends_and_family Family

8/10

Excellent

30 Aug 2021

Verified traveler

Decent overall experience. No frills no fuss. Staff helped us check in an hour earlier and check out an hour later. Quiet and pleasant surroundings.

Friends_and_family Family

8/10

Excellent

20 Aug 2021

Verified traveler

Mediocre