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The Laurus, a Luxury Collection Resort, Singapore
Singapore · Singapore
28 Sentosa GatewayView location
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About The Laurus, a Luxury Collection Resort, Singapore
The Laurus curates timeless journeys, where every detail—rooted in heritage-inspired design and meaningful encounters—reflects a love for story, beauty, and place. Drawing inspiration from the spirit of a well-travelled collector’s home, the resort weaves together art, objects, and textures from diverse eras and cultures.
Each element invites guests to linger, explore, and imagine.
With storied elegance, the interiors blend Peranakan and colonial influences, complemented by tropical motifs that echo Sentosa’s natural charm. Nestled within one of Asia’s most iconic integrated resorts, The Laurus offers a gateway to discovery: from the marine wonders of the Singapore Oceanarium to adrenaline-pumping adventures, tranquil nature walks, and vibrant dining experiences.
At The Laurus, luxury transcends mere comfort, embracing curiosity, character, and an enduring sense of belonging.
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With a stay at The Laurus, a Luxury Collection Resort, Singapore in Singapore (Sentosa Island), you'll be steps from Adventure Cove Waterpark and 5 minutes by foot from Universal Studios Singapore.
This luxury hotel is 4.2 mi (6.8 km) from Raffles Place and 5 mi (8 km) from Gardens by the Bay. Make yourself at home in one of the 183 guestrooms featuring minibars (stocked with some free items) and plasma televisions. Your pillowtop bed comes with premium bedding.
Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Singapore?
This hotel has 2745 square feet (255 square meters) of space consisting of conference space and meeting rooms. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Beach nearby
No rollaway/extra beds available
Professional property host/manager
Property does not require health documentation at check-in
GSTC
Pets not allowed
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a fire extinguisher
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 201818581G
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately SGD 68.34 for adults and SGD 34.17 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Malay
Filipino
English
Chinese (Mandarin)
Indonesian
Nearby attractions
Adventure Cove Waterpark
0.1 km / 0.1 mi
Universal Studios Singapore
0.4 km / 0.2 mi
Resort World Sentosa Casino
0.4 km / 0.3 mi
Skyline Luge Singapore
0.9 km / 0.5 mi
Siloso Beach
1.3 km / 0.8 mi
Palawan Beach
1.4 km / 0.8 mi
VivoCity
1.4 km / 0.9 mi
Mount Faber Park
1.8 km / 1.1 mi
HarbourFront Centre
2 km / 1.3 mi
Singapore Cruise Centre
2.1 km / 1.3 mi
Tanjong Beach
2.2 km / 1.4 mi
Sentosa Golf Club
2.2 km / 1.4 mi
Shenton Way
4 km / 2.5 mi
Singapore General Hospital
4.2 km / 2.6 mi
Buddha Tooth Relic Temple and Museum
4.8 km / 3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2026
- Total number of rooms: 183
- Number of floors (main building): 1
- Suites: 183
- hotel
- American Express
- JCB
- MasterCard
- Visa
- City centre
- Airport
- Beach
Show 67 more facilities & services
- Golf course
- Entertainment Area
- Wheelchair-accessible
- Car park
- Key Collection
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Mobile phone coverageExtra charge
- Wi-fiExtra charge
- Local and international calls
- Car hireExtra charge
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room serviceExtra charge
- Laundry serviceExtra charge
- Babysitting serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy serviceExtra charge
- Air conditioning in public areas
- Smoke detector
- Hotel safeExtra charge
- Currency exchange facilities
- Lift access
- Shop
- Concierge
- GymExtra charge
- Luggage room
- Clothes dryer
- Private beach area
- Towels and bed linenExtra charge
- Bar
- Restaurant: 1
- Non-smoking area
- Poolside snack barExtra charge
- Swim-up bar
- Air conditioning in Restaurant
- Conference room
- Meeting room
- ProjectorExtra charge
- PrinterExtra charge
- PhotocopierExtra charge
- Business centreExtra charge
- Audio-visual equipment rentalExtra charge
- FaxExtra charge
- Outdoor freshwater pool: 1
- Children’s swimming area: 1
- Sun loungers
- Kids’ clubExtra charge
- Casino
- Theatre / auditorium
- Pub
- SaunaExtra charge
- Steam bathExtra charge
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salonExtra charge
- Spa centreExtra charge
- Breakfast
- Deposit on arrival
- Identification card at arrival
- Non-smoking establishment
- Fitness
- GolfExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE LUXURYSUITE • LUXURYSUI.LX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE LUXURY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- LUXURY
Adult and child limits apply within the room's total guest limit.
Room code: SUI.LX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE DELUXEDOUBLE • DELUXEDBL.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
DOUBLE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PREMIERSUITE • PREMIERSUI.PE-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE PREMIER
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PE-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE PREMIER WITH VIEWSSUITE • PREMIER WITH VIEWSSUI.PE-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE PREMIER WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PE-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXESUITE • DELUXESUI.DX-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE WITH VIEWSSUITE • DELUXE WITH VIEWSSUI.DX-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXE ONE BEDROOMSUITE • DELUXE ONE BEDROOMSUI.B1-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- DELUXE ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B1-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Presidential WITH VIEWSSUITE • Presidential WITH VIEWSSUI.6S-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE Presidential WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Presidential WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.6S-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE POOL VIEWSUITE • POOL VIEW • 1 Bedroom • 72 m²SUI.VP
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE POOL VIEW
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Single bed 80-130 width, King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- POOL VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SUI.VP
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE DELUXESUITE • DELUXE • 1 Bedroom • 72 m²SUI.DX-2
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE DELUXE
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width, 2 × Single bed 80-130 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-2
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING BED SMOKINGSUITE • KING BED SMOKINGSUI.KG-JK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE KING BED SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-JK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PREMIERSUITE • PREMIER • 1 Bedroom • 72 m²SUI.PE
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE PREMIER
Room photos
3 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 72 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- PREMIER
Adult and child limits apply within the room's total guest limit.
Room code: SUI.PE
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE PREMIER KING BEDSUITE • PREMIER KING BEDSUI.KG-PE
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityThe Laurus, a Luxury Collection Resort, Singapore
SUITE PREMIER KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- PREMIER KING BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-PE
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about The Laurus, a Luxury Collection Resort, Singapore
4
reviews shown
Thanh Long
Not too kid friendly e.g no kids play. However the rooms were great, check in & out no issues.
Restaurants & breakfast very sub par.
Bell hops were a bit inefficient.
Restaurants & breakfast very sub par.
Bell hops were a bit inefficient.
Eng Kiat William
“You’re okay to go.” Those were the final words from the front desk associate when I checked out. It felt more like being released from jail than departing from a Luxury Collection hotel. There was no thank-you, no inquiry about our stay and no invitation to return.
The Laurus is a beautiful new resort with spacious rooms, thoughtful anniversary amenities, a delicious cake and complimentary minibar. Unfortunately, the service did not match the five-star physical product.
Check-in felt transactional. We received little introduction to the resort’s facilities, dining, spa or operating hours, and directions to Adventure Cove were minimal. Breakfast was disorganized: beverages took 25 minutes, hard-boiled eggs arrived instead of soft-boiled eggs, utensils were missing, and some food labels were misplaced. More concerningly, an associate could not confirm whether a buffet item contained seafood despite my shellfish allergy.
We also noticed carpet stains, a difficult lanai door and a bedroom lamp that repeatedly brightened and dimmed.
A few associates were genuinely warm, especially at the bell desk.
Management contacted me five days after I submitted feedback, apologized, shared the concerns with department leaders. I appreciated the response.
The Laurus has potential, but the service currently lacked the consistency, personalization and intuitive care expected from The Luxury Collection.
The Laurus is a beautiful new resort with spacious rooms, thoughtful anniversary amenities, a delicious cake and complimentary minibar. Unfortunately, the service did not match the five-star physical product.
Check-in felt transactional. We received little introduction to the resort’s facilities, dining, spa or operating hours, and directions to Adventure Cove were minimal. Breakfast was disorganized: beverages took 25 minutes, hard-boiled eggs arrived instead of soft-boiled eggs, utensils were missing, and some food labels were misplaced. More concerningly, an associate could not confirm whether a buffet item contained seafood despite my shellfish allergy.
We also noticed carpet stains, a difficult lanai door and a bedroom lamp that repeatedly brightened and dimmed.
A few associates were genuinely warm, especially at the bell desk.
Management contacted me five days after I submitted feedback, apologized, shared the concerns with department leaders. I appreciated the response.
The Laurus has potential, but the service currently lacked the consistency, personalization and intuitive care expected from The Luxury Collection.
See Lee
Just had an amazing staycation at The Laurus! There was an understated elegance to the furnishings and the suite layout was just perfect. Appreciated the complimentary minibar and the thoughtful amenities (most comfortable bedroom slippers I have ever had in a hotel!) Breakfast spread was adequate - but we should have gone earlier as the hot dishes at the buffet table are best eaten soon after preparation but became less palatable after sitting out for a while. The pool was lovely (though the water pressure for the jacuzzi jets was a tad low) and they even have a bottle of sunscreen and after sun lotion at the towel station for guests to apply. The hotel was also right next to Weave so there are lots of dining options in the vicinity. Wished I had stayed longer!
Kota
Nice hotel. Wish there were more dining options
Location & surroundings
The Laurus, a Luxury Collection Resort, Singapore
28 Sentosa Gateway, Singapore, Singapore
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