DoubleTree by Hilton Vienna Schonbrunn

Austria , Vienna
VIENNA, Schlossallee, 8
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100 reviews shown

10/10

Exceptional

11 Mar 2026

Clifford

The rooms are nice and renovated and modern. The front desk staff was very nice and helpful.

10/10

Exceptional

09 Mar 2026

Jumar

The hotel location itself is great, my room is amazing, breakfast is something to die for. They have the best selection I have ever encountered in my travels. There’s nothing more to say about because I immensely enjoyed my stay here and I am just all praises.

Self

8/10

Excellent

12 Feb 2026

Yovan none

Staff was very helpful. Nice place too stay in good location near transportation.

2/10

Poor

10 Feb 2026

Ioan

We booked our stay with Expedia and it was a big mistake. After choosing the room, Expedia took the money but changed the dates!! Before taking the money it was no review of order or anything!! After the reservation was made I've noticed the wrong dates and called the Hotel! They didn't try to help at all. Evend if we explained the situation( and it was in the first hour after the reservation and one month before the dates booked) and we said that we don't want the money back but at least to change the dates! So, I really do not recommend this hotel because if you have any problem/ situation they really don't care!

Leisure Family

10/10

Exceptional

06 Jan 2026

Taehee

Excellent room, helpful staff, great breakfast

Leisure Self

10/10

Exceptional

02 Dec 2025

Deepanshu

Amazing

Partner

10/10

Exceptional

19 Oct 2025

John

the staff were so friendly and helpful. the room was immaculately maintained. a lovely stay.

10/10

Exceptional

18 Oct 2025

Ethar

Very Clean, very good location

Leisure Partner

6/10

Pleasant

13 Oct 2025

Abdulkadir

Kind of far from city

8/10

Excellent

04 Oct 2025

LUIS

Check out time was perfect

10/10

Exceptional

29 Sep 2025

AnnaMarie Marie

It was comfortable and clean, well located

Friends_and_family Family

10/10

Exceptional

20 Sep 2025

Talal

Thanks

10/10

Exceptional

20 Sep 2025

Jose

Nice

10/10

Exceptional

12 Sep 2025

Tony

Wonderful stay

Staff are friendly

Partner

4/10

Poor

25 Aug 2025

abdulwahab

Bathroom need maintenance

Location poor

One of reception staff ignored us while we waited around one tow hours to receive our room key, she left without informing other staff to tell us about the key

Parking you have to pay

Leisure

10/10

Exceptional

15 Aug 2025

nasser

Friendly and professional staff

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Shamsher

Hotel is located in a much quieter and peaceful area. Public transport easily available and many tourist attractions are nearby.

10/10

Exceptional

03 Aug 2025

Shamsher

Friendly staff with good service. Lavish breakfast. Room was nice. Location is at a peaceful area and walkable distance to Schonbrunn palace. Other City attractions are away from this location. Taxis are a bit pricy but Uber and City transit are the best options.

Leisure Partner

8/10

Excellent

28 Jul 2025

Vesna

Love spa center. Did not like the hours 4pm -10pm only.

Leisure Family

10/10

Exceptional

23 Jul 2025

Vitaliy

It was a pleasant stay! Everything was clean, comfy and modern. The personal was great!

Friends_and_family Family

10/10

Exceptional

12 Jul 2025

ALEXANDRU

An excellent location and a relaxing atmosphere, very friendly staff willing to understand everyone and jumpers. I was even surprised that they can even help with transportation to the airport! Thank you

8/10

Excellent

06 Jul 2025

Jian

Nice area and easy to reach.

8/10

Excellent

26 Jun 2025

Fatima

Loved everything — so clean and beautiful. Didn't like the behavior of the restaurant staff.\"

10/10

Exceptional

24 Jun 2025

Kathleen

A modern Hotel surrounds by nature.
Walking distance of Schonbrunn palace.
Near public transportation.
Very good breakfast.

Leisure Family

8/10

Excellent

08 Jun 2025

Anna

it's perfect location for if you visit Schonbrunn palace. A bit walk distance to subway but there is trams station front of the hotel.
Only thing I was bit upset that cleaner took my extra key from my room and return it to front desk.
but overall, staff was nice, clean, and spacious.

Leisure Self

4/10

Poor

03 Jun 2025

Andrew

It is very poor that there is no room cleaning or service each day. It is great that beds are only changed every three days unless requested and towels only changed if left on floor. But to only come to the room every two days is unacceptable. This is not an AurBNB. If you check in shower and have a cup of coffee/tea then the next two days you cannot have a shower (only with a wet towel as no facility to dry the towel), and no coffee as you have used it and there is no replacement. J til the third day. I can only say stay for one night, beyond that there is no service. Very very poor and disappointing from a big brand hotel.

Leisure

4/10

Poor

01 Jun 2025

Edward

We were disappointed.Probally should have booked a deluxe room absolutely no view facing another structure
We returned to the hotel the second night to find the room had not been cleaned or beds made When I inquired they said the rooms only made up every second day This opinion should be a decision made by the guest. Having had issues with other Hilton stays we probably will avoid booking a Hilton in the future

Other

Partner

6/10

Pleasant

11 May 2025

Jane Claire

I was surprised there was not a restaurant for evening dining. I would’ve expected to be able to dine at the hotel in the evening. Otherwise my stay at this hotel was pleasant. The staff were very nice and helpful. Very close to Schonbrunn Palace and the tram.

Leisure Self

10/10

Exceptional

09 May 2025

Kapil

This property is located only 5 minutes from the Schonbrunn Palace. You can catch the Hop on Off buses from Schonbrunn. Loved the property itself and the breakfast was good. Parking is located under the hotel.

Leisure Partner

8/10

Excellent

05 May 2025

Rodolfo

Rooms great but the AC was still under winter time heating instead of cooling and was really hot. I complained and they just told me to open the window and I had to do it but was too noisy. Other wise breakfast is amazing and if you don’t mind to use transportation for about 30 min every time yo go to a place except palace that is just 3 blocks from the hotel.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Rasha

Great for families with connecting rooms

Excellent choice for families as they have connecting rooms. The location is excellent if you are mainly interested in the schönbrunn castle, the castle park, castle maze and the zoo. Also there is the technical museum just beside the hotel. The hotel clean your only one day after another but it is not an issue. The staff are very helpful, special thanks fo Ali. The hotel also offer complimentary delicious cookies. Also there is a small supermarket in the lobby. Small point for improvement: i wish they had pillows menu, we felt the pillows were too soft and low and when putting too above each others they are very high and not comfy. I don't usually face this issue at hotels. The instant coffee at the rooms was really good

Friends_and_family Family

4/10

Poor

22 Apr 2025

dirk

Quite mediocre obviously trying to squeeze out value everywhere. Not worth it. Also breakfast too expensive for what it is.

Friends_and_family Family

8/10

Excellent

08 Apr 2025

Alireza

I was satisfied overall. Only parking was an issue costing a lot for 3 days

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

IBRAHIM

Excellent Value for money. Great breakfast. Great Front desk. Great location. Hope these standards stay the same

Leisure Family

10/10

Exceptional

16 Mar 2025

Alexandra

We loved our stay at the Doubletree. Spacious rooms, with easy access to Schonbrunn palace, and accommodating staff. For kids in particular - plenty of room to keep strollers in the room, great infant bed, and a bathtub the littles can use. We would gladly stay again with our family of four.

Leisure Family_with_children

10/10

Exceptional

14 Mar 2025

Stephen

An excellent stay

We got greeted by the reception and asked if we would like our welcome cookie. Where was directed to the room and on entering the room it was lovely clean tidy and to a high standard . In our room we had a safe and a fridge no coffee machine but a tea and coffee tray. The rooms get cleaned every two days which is fine with us. The bar meals is a limited menu. Was impressed with the A/C in the rooms. The transport links just outside the hotel are frequent and accessible. Would highly recommend this hotel to any couple.

Partner

10/10

Exceptional

26 Feb 2025

Sam

Brilliant Hotel

The hotel was a very nice place to stay at, the beds were very comfortable to sleep in. Also the staff were very helpful and friendly. The breakfast was delicious and had a lot to offer. The location was decent to and walking distance was handy. I definitely recommend it

Friends_and_family Friends

10/10

Exceptional

22 Feb 2025

Bret

Excellent staff. Lovely room. Great location about 15-20 min from central Vienna, very close to Schonbrunn palace, but far enough out for a quiet stay.

Leisure Partner

10/10

Exceptional

09 Jan 2025

Kurt

Wonderful Hotel next to Schloss Schönnbrunn.
The rooms very quiet and spacious.

Leisure Family

10/10

Exceptional

05 Jan 2025

Daniel

Close to Schönbrunn Palace and a metro station. Spacious suites, nice property.

Self

4/10

Poor

23 Dec 2024

Madhukar

The housekeeping was terrible . The main resturnat was closed .

Leisure Family

10/10

Exceptional

19 Dec 2024

Simon

Double Tree; always a great stay

The staff were great and we had an upgrade as we had mistakenly booked an accessible room and turned up very early.

Partner

10/10

Exceptional

16 Dec 2024

Ian

Vienna stay

Nice and clean and transport close by

Partner

10/10

Exceptional

16 Dec 2024

Adeline

Staff was helpful and responsive. Location not convenient.

Leisure Self

10/10

Exceptional

12 Dec 2024

Shajahan

Good hotel

Leisure Partner

4/10

Poor

02 Dec 2024

Ciaran

Poor service - Room not cleaned

My friend and I stayed here over a long weekend while we explored what the city of Vienna had to offer. While we had a great time sightseeing, we experienced several issues while staying at the Hilton, albeit, not all of them could have been rectified by the hotel.

During our first night, we were rudely awoken by loud roadworks right outside the bedroom window which consisted of drilling, shouting, and other work-related sounds. We brought this to their attention the following day where we were greeted with essentially a shrug of the shoulders stating they were not working that night.

Moreover, we were informed that our room would be cleaned every second day, yet to our surprise, this did not happen. When reported to the desk, they informed us that they would get it cleaned straight away but when we returned to the room later that night, the room was in the same state but with clean towels left by the door. When staying at a hotel such as a Hilton, I would expect this as a minimum.

Overall, the hotel was clean, well kept, and in a great location, however it was these experience that have led us to leave this review.

Friends_and_family Friends

8/10

Excellent

27 Nov 2024

mike

Food choices aren’t many!

Leisure Family

10/10

Exceptional

25 Nov 2024

Gamal

The check in was quick. Ms Vollenta was friendly and helpful. She did the check in and help me when I needed a bag for the groceries bought at the lobby. She gave us the famous Hilton cookies. we arrived late night, there is no room service in the hotel but there is a mini groceries in the lobby with all drinks and good sandwiches especially the Tuna sandwiches since we are Muslims so its a good choices for us. The room is cleaned, good size and good internet. The only thing is the Front Desk dont answer the call if you call them. The breakfast is good. Highly recommend the hotel. We would stay here if we are in Vienna.

Leisure Partner

6/10

Pleasant

24 Nov 2024

Verified traveler

Comfortable but needs some customer servicry

The hotel is very comfortable. Room was not serviced during our stay, not even the coffee or Kleenex was refreshed. When we requested replacement coffee from the front desk, they sent coffee pods that couldn’t be used by the coffee equipment in our room. The hotel said they would provide parking discount, but their explanation on process didn’t work at the ramp exit so we had to quickly pay full price at the credit machine to allow exit without disrupting other vehicles trying to leave. The restaurant was closed in the evening and there were not restaurants close by. The bar was open with a limited menu.

Friends_and_family Friends

10/10

Exceptional

23 Oct 2024

Erum

I loved staying at Doubletree. Best location and has easy transport connections. The hotel was spotless and spacious. Very accessible and the staff was warm and very welcoming. At walking distance cafes' are available. I would recommend it and will go back whenever I visit again!

Leisure Friends

10/10

Exceptional

20 Sep 2024

Karen

Too short of a trip

Love the Hilton’s always a good place to stay

Friends_and_family Family

8/10

Excellent

07 Sep 2024

Deborah

Air conditioning did not work well.

Friends_and_family Family

10/10

Exceptional

03 Sep 2024

Vedat

The location was good. It’s easy to walk to the public transportation. The hotel was quite.

Leisure Family

6/10

Pleasant

03 Sep 2024

Verified traveler

Mostly good.

Bed was comfy. Air con worked well. Breakfast was decent but slightly lacking in options.
Sauna was great but the steam room door would not close.

Business Self

6/10

Pleasant

18 Aug 2024

Akhil

Front desk did not pick up any calls made from the room.
The good thing was the elderly gentleman who was working at the bar/restaurant.He was very good and should be recommended

Business_and_leisure Family

4/10

Poor

22 Jul 2024

Neil

No internet connections for charging, WiFi and air conditioning did not work properly. Phones to front desk not answering, ever. Had to go down in person about problems.

Leisure Self

2/10

Poor

30 Apr 2024

Warner

Expedia booked two nights when I only required one night and I had to pay for the night I was not there. Hilton would not honour my points because I booked through a third party. I could not use my upgrade

8/10

Excellent

29 Apr 2024

Shahin

It was good but not perfect. Good breakfast but same meniu every day. Limited resturant option around hotel.

Leisure Partner

10/10

Exceptional

11 Apr 2024

Verified traveler

Perfect location

The hotel was fantastic and clean. Room great and bed very comfortable.
It was c 5 mins walk to the underground via the park and just a few stops to the city centre.
Excellent value

Partner

8/10

Excellent

07 Apr 2024

James

Good staff
Very helpful

Leisure Family

10/10

Exceptional

14 Mar 2024

Judit

Situated within walking distance of public transport, so easy to get to town centre. 10 mins walk to Schönbrunn Palace. They let me check in at 1pm instead of 3pm, which was much appreciated. There were 2 free bottles of water in the mini fridge, thanks for that. The bed is extremely comfy, however the pillows are way to soft for my liking, but it’s just my preference. All in all, excellent value for money

Leisure Self

6/10

Pleasant

05 Mar 2024

Robin

Poor room allocation only resolved by one helpful member of staff. Lack of attention to detail!!
Not a great location for eating out.
Hotel restaurant not utilised,only at the bar!

Leisure Partner

8/10

Excellent

04 Feb 2024

Wissam

The area around the hotel is noisy because the train and the cars
The parking car is very expensive 32$ per day

Business Self

2/10

Poor

13 Jan 2024

Gerardo

Terrible experience in general. Very rude staff, showing massive lack of commitment to deliver even an average acceptable experience. No room service availability excused by a variety of reasons even though it is offered daily. The room housekeeping was terrible - definitely not the cleanest room and property in general.

Leisure Partner

8/10

Excellent

04 Dec 2023

Cecilia

What we liked was the walking distance to Schonbrunn Palace and the Zoo, the transit and metro were accessible the hotel itself was good, reception was welcoming. We thank Naomi at the reception desk who went beyond her way to guide us where to take the metro and the many points of interest to go to.
Coffee and Tea were supplied every morning which we appreciated so much.
What I didn't like was that the room given to us was beside the main traffic road, and we could hear the vehicles and sirens every night. I always look forward to a noiseless room, but disappointed with this.

Leisure Partner

10/10

Exceptional

03 Dec 2023

Joe

Great hotel with friendly staff

Leisure Friends

10/10

Exceptional

15 Oct 2023

Bonny

Convenient location within walking distance to Schönbrunn Palace.

Leisure Partner

8/10

Excellent

07 Oct 2023

Yurislaidis

Hotel was nice and clean. Room was huge.

Leisure Self

6/10

Pleasant

07 Oct 2023

Haaris

This hotel is clean. Room service is non existant.its too far from the city.

Leisure Family

10/10

Exceptional

06 Oct 2023

Melissa

We booked the suite and our room was spacious with a wonderful view of the palace. The living room and bathroom area could be closed off from the bedroom. Would definitely stay here again should we find ourselves in the area again.

Leisure Partner

6/10

Pleasant

09 Sep 2023

Susan

Within walking distance to Schonbrunn palace, and restaurants. Breakfast onsite 22 euro a person which offers numerous selections. Parking is not included in room rates, paid extra for this and then had issues with using car leaving parking at the end of our visit.

Leisure Partner

10/10

Exceptional

06 Sep 2023

Ronnie

Staff excellent, restaurant recommended. Good location, only disappointment was view from balcony but otherwise excellent.

Leisure Family

4/10

Poor

23 Aug 2023

Zahra

The first night gave me the room that was paid for, the second night moved me to other room
Which the A.C wasn’t workikg and I couldn’t reach the front desk due to none working room phone service, had to go to the lobby to reach out to the staff but there was no staff to take care of my issue then the third morning day went to front desk finally someone came and fix the A.C for ua

Leisure Family

10/10

Exceptional

22 Aug 2023

Sajia

I don’t understand all the other negative reviews that was written. We had a very pleasant experience. We arrived in the evening and check in was very smooth- literally under 10 mins. Our room was well serviced and staff were very friendly and helpful. The other reviews have written about cleaning staff disrupting sleep. We had no issues as we placed the do not disturb sign on the door. The facilities were amazing - we really enjoyed the sauna and steam room. Transport was very confident - there’ is a tram stop 3 mins away (this gets. You to the centre within 15 mins.

10/10

Exceptional

30 Jul 2023

Lynette

Comfortable, clean, with friendly staff. The breakfast buffet was really delicious.

Leisure Self

10/10

Exceptional

26 Jul 2023

KASTURI

It was a good hotel.

10/10

Exceptional

26 Jun 2023

Brian

The hotel is nice, clean and the staff were helpful and friendly. Room facilities no slippers supplied. Well situated from the palace, close to public transport to get around the city. The hotel also next to technical museum. We had to asked for the bins to be emptied because it wasn’t done and some of the towels weren’t replaced. For me my observations the room weren’t cleaned that day only tidied up the bed.

Leisure Partner

10/10

Exceptional

04 Jun 2023

Sudarshan Reddy

Perfect no disturbances

Good hotel just far from city centre

Friends_and_family Friends

6/10

Pleasant

24 May 2023

Heidi

Being a diamond member, I was told upon check-in that my room had been upgraded. It was no different that the room I reserved. The hotel was far from the train stations and the food was mediocre at best. The rooms were clean and staff was pleasant.

Leisure Family

4/10

Poor

29 Apr 2023

Oliver

The hotel management changed from Radisson to Hilton Doubletree in the past few weeks and operationally the hotel is not ready to receive guests.

Construction works, limited lighting in areas of the lobby, main elevators were congested, and air regulation within the communal areas was poor.

Reception clearly understaffed, not the fault of the employees who were overwhelmed at points by guests at check-in.

Sauna/spa/pool closed and no room service available (apparently this is not a feature of the Doubletree offering).

The rooms were clean but the cleaning team entered the room in the mornings twice without knocking while we were sleeping.

I am sure this hotel will improve in the next few months as they resolve these operational issues, but I was disappointed as I booked the Hilton Doubletree brand for consistency of experience.

Leisure Partner

8/10

Excellent

02 Jan 2023

Raymond

Overall the property was in a wonderful location situated in front of a park and a short walk to the Schonbrun Palace. Access to public transit was also excellent. The property was well maintained although the lights were always off in the elevator lobby on the main floor leaving a rather uninviting feeling. The same was to be said about the front entrance canopy - it was dark at night as if to suggest this was not an entrance at all. Otherwise, the room was comfortable with a well appointed bathroom, first class towels and comfortable beds although the polyester mix pillow cases and comforter falls a bit short. Overall, a great place to stay.

Leisure Self

10/10

Exceptional

02 Jan 2023

Manola

Quiet location, perfectly located

A very good hotel with a good breakfast buffet, and located within about 10 minutes walking distance to one of the main underground routes. From there, you can get anywhere in Vienna. The neighborhood is quiet too, which is a big plus.

Partner

10/10

Exceptional

27 Nov 2022

Kay

Great hotel and location

Friendly staff on check in, spacious clean room, lovely bathroom products to use. Bar and restaurant staff attentive, breakfast amazing selection

Friends_and_family Friends

8/10

Excellent

15 Oct 2022

Cheveda

The room was a good size.

Leisure Self

10/10

Exceptional

14 Oct 2022

Jolene

I loved that breakfast was included, I like that we each got our own blanket. I was told I would be getting two twins instead of a queen which was a bummer. But I didn't press it and we made it work so it was fine

Leisure Family

6/10

Pleasant

04 Jan 2022

roni

Sauna doesn’t work all the time

The sauna only works in the evening and even when asking to turn it on especially the receptionist refused
The hotel is nice but nothing more than the ordinary

Partner

10/10

Exceptional

31 Dec 2021

Aleksandar

Clean. Quiet. Good location near Schönbrunn Palace. Parking is ~20-25 EUR per day. Spa only with steam bath and sauna. And gym. Good breakfast. Friendly staff

Business

10/10

Exceptional

05 Aug 2021

Gilad

Perfect for short business trip

Came in for a 3d business trip.
The hotel is clean and the staff is very friendly.
Good Wifi.
great breakfast and bar for evening meetings/meals.
The hotel area is good and quiet, though not in the center.

Business

10/10

Exceptional

09 Mar 2020

Kayleigh

The hotel and staff were lovely,the location was great and easy to get to most places.

Leisure Partner

8/10

Excellent

08 Mar 2020

Verified traveler

Only gripe was breakfast
€19 each on top of room price

Leisure Partner

10/10

Exceptional

22 Feb 2020

Steve

Good value and easy to get into town on the 60 tram.

Leisure Partner

10/10

Exceptional

22 Feb 2020

Verified traveler

Lovely room, staff very friendly.
A little out of town but not a problem as it has good transport links

Leisure Partner

10/10

Exceptional

19 Feb 2020

Verified traveler

Next tu museum and many other interesting places . Clean nice next to park and blick away from hip hop bus

Leisure Self

10/10

Exceptional

15 Feb 2020

Aisling

Lovely Hotel in Nice Location

Lovely hotel in nice area which is not too far from city center. Clean and comfortable rooms as well as helpful staff.

Friends_and_family Friends

6/10

Pleasant

10 Feb 2020

Chris

Nothing was wrong. The place is clean and the room was lovely. The gym is as you expect and there's a Sauna. The location is OK (10 minute walk to a tube station) but also pretty dead. The restaurant is high quality food but you need to bring a lot of time, a quick bit is not what it is for. The bar was the emptiest I've ever seen in a hotel. Breakfast was lovely and OK price for 20 Euro when not included in the room. I have no complaints, but I was also not amazed. My biggest gripe is that the wireless if sketchy and keeps getting lost when you use a VPN (as people should). Good for a short stay, not good if you rely on the web to work.

Leisure Self

6/10

Pleasant

04 Feb 2020

Verified traveler

I wished the hotel was closer to the tourist attractions and that they had more amenities. They didn’t even have a store to buy water or toiletries. And the room service menu had very limited choices and couldn’t even order food past 10 pm. The hotel was very clean though, and the rooms were spacious. The staff were really friendly too.

Leisure Friends

10/10

Exceptional

28 Jan 2020

Verified traveler

Spacious room & very reasonable room rate. 8 to 10min walking distance train stations. Very convenient & peaceful place to stay. Love it

Leisure Partner

10/10

Exceptional

25 Jan 2020

Verified traveler

Radisson Blu Park Royal Palace Vienna was Excellent