Quality Inn Florissant-St Louis

United States , St Louis - MO
FLORISSANT, 55 Dunn Road
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100 reviews shown

10/10

Exceptional

25 Apr 2026

Carl

Nice stay

6/10

Pleasant

16 Apr 2026

Ramona

Facility was adequate but had old decor and stale smell in the room. Everything needs to be refurbished, like room carpet, doors, bathroom floor, furniture. The second floor ice machine looked like it hasn't worked for a long time and should be removed. Overall, it served the purpose for the booking. It provided a bed and bathroom, refrigerator, coffee maker. I think there was a microwave but I didn't need to use it.

Family

10/10

Exceptional

15 Apr 2026

Marcia

Yes

Self

6/10

Pleasant

13 Apr 2026

Ebone

Toilet ran most of the trip. Water was hot. Breakfast was not good; would better if they used fresh ingredients instead of frozen packaged food.

Partner

6/10

Pleasant

05 Apr 2026

Hayden

The $100 deposit cost more than the actual room, which struck me as odd, but I brushed it off. When we got into the room, it smelled like mold for a bit, although it could just be that the air conditioner was off and so the room had stagnant air because the smell went away when I turned the AC on. The room itself was decently clean, although there were a few spots on the wall where it looked like an appliance used to be mounted.

Partner

4/10

Poor

11 Mar 2026

Dave

Nothing drained in the bathroom

Partner

10/10

Exceptional

02 Mar 2026

Mohammed

Nice

10/10

Exceptional

19 Feb 2026

Carl

Excellence day staff was courteous

Partner

2/10

Poor

23 Jan 2026

Neiko

Capet was coming up heat ain’t work bathroom dirty I will never stay there again

Business Partner

2/10

Poor

20 Jan 2026

Roman

Used condom wrappers left on the floor of my room condoms in the hallway of my floor curtains were hanging off the rod and everything looked outdated for a fairly newly remodeled hotel

Business Partner

2/10

Poor

10 Jan 2026

Nicholas

I'm cancelling I want a full refund I can't stay here there's bugs, and bloody mattress

2/10

Poor

07 Jan 2026

Patricia

This was the worst hotel I've ever seen. Run away. Fast.

Partner

10/10

Exceptional

03 Jan 2026

Jessica

The overall experience. Thank you!

Family

4/10

Poor

29 Dec 2025

Brian

Ice machine was broke on our floor. TV kept shutting off every 30 minutes or so. Too much noise from the highway.

Leisure

2/10

Poor

21 Dec 2025

Thomas

Hotel very old, not taken care of. Poor breakfast, OJ was rotten in the dispenser. Do not recommend

Leisure Family

2/10

Poor

07 Dec 2025

Marci

The room we had, had a very strong bad odor. The tub in the bathroom was dingy. The curtains were stained. Rooms were very noisy.

6/10

Pleasant

06 Dec 2025

James

No microwave in all the rooms

4/10

Poor

23 Nov 2025

Sunday

No waste basket, no soap, no klennex, no microwave and the kitchen microwave didn’t work. Smelled like smoke. It was dated and bad.

8/10

Excellent

29 Oct 2025

Fernando

Clean and quiet

Business Self

2/10

Poor

27 Oct 2025

Brandon

The hotel was a complete mess. it smelled like mildew inside. they had mold inside the tub and walls. inside the room that i stayed in, there were nets flying around. the furniture was outdated. the hotel looked completely different on the inside than what was shown online. i would not recommend anyone staying there. they charge you all that money and take a $100 deposit for that trash.

2/10

Poor

20 Oct 2025

Lakaisha

The hotel was nasty and the phone didnt work

Terrible

Friends_and_family Family

8/10

Excellent

19 Oct 2025

Dewayne

Staff was very friendly. Room could use more trash cans

Business

10/10

Exceptional

11 Oct 2025

Henry

Elevator needs improvement

2/10

Poor

01 Oct 2025

Ernesto

My experience with Sarah, the manager, was very disappointing. Her customer service skills were unprofessional, unreasonable, and far below what you would expect in the hospitality industry. Based on my interaction, she is clearly not suited for a management role, especially in a business that relies so heavily on guest satisfaction.

Stay away from
This place. Avoid at all cost

Business Self

2/10

Poor

22 Sep 2025

Ella

I walked into the room and immediately began to itch. The furniture was filthy, as well as the carpet. I would not recommend it to anyone unless you are a lady of the evening. The decor was dirty, the furniture was something from the 1950s, and you could see the dirt in the furniture. I was not able to stay and had to cancel the room to find accommodations elsewhere

Business_and_leisure Self

4/10

Poor

20 Sep 2025

Kirk

Dirty and in need of repairs, it took 30 minutes to get some eggs for the breakfast bar

Leisure Friends

6/10

Pleasant

12 Sep 2025

Danielle

The staff was helpful but the mattress had stains and so did the pillows. We changed rooms but it was no better

Partner

2/10

Poor

10 Sep 2025

Robert

The entire place smelled. Our room was very dank smelling, smelled like cigarettes and mold. The all's were dirty, the ceiling was dirty and peeling. There were holes in the wall where things had been removed, the phone didn't work. The shower curtain didn't cover the entire shower, so water leaked all over the bathroom. Bed was comfortable.

Leisure Family

10/10

Exceptional

09 Sep 2025

Tehran

Awesome

2/10

Poor

05 Sep 2025

RICHARD

The bedding in the room smelled dirty

10/10

Exceptional

01 Sep 2025

Tehran

Wonderful Staff

Leisure

10/10

Exceptional

30 Aug 2025

Tehran

Great Staff

Leisure Family

8/10

Excellent

26 Aug 2025

Bill

Nice big Suite rooms. Good value

Nice big Suite. It was clean and quiet. Conveniently located as well

Self

4/10

Poor

20 Aug 2025

Dulce

To start, the receptionist provided a whatever type of service like if she was bothered by us checking in. Upon entering the room I noticed it wasn’t as cleaned as I assume all hotels are supposed to be. The bathroom walls were dirty like if either water from mopping or some liquid splattered and dried down and no one bothered to clean it, the towels had yellow and brown stains looked like really old towels, the hair dryer I didn’t use so I don’t know if it worked but was very old and rusty. The elevator was very old felt unsafe using it, the doors felt forced while closing and opening, the next morning the elevator wasn’t working and we were on the 3rd floor, we called reception a couple times and never answered the phone, there was a sign that said do not use exit door so we weren’t sure it was okay to use it, eventually saw someone coming from there and were able to go down but there was no sign stating the elevator was out of service. No trash cans in the room or bathroom. All appliances, tv, furniture etc are very old. Other hotels and motels we have stayed for half the price were spotless and excellent service. I paid $94 for the room, almost $100 is way too overpriced for the service and amenities they offer, this hotel is very ran through, at least offer towels that people feel comfortable using. I think if the hotel and our bedroom were cleaned would have been a better experience. Old, uneasy, and unclean is the short description of our stay.

Business Family_with_children

6/10

Pleasant

02 Aug 2025

Forrest

It's decent. There's a ton of really neglected areas where cleanliness is concerned, including the bedding. But there were no bed bugs, and I didn't get stabbed or robbed. I did find a car broken into right next to where mine was parked, but overall a decent stay.

Leisure Family_with_children

2/10

Poor

30 Jul 2025

Susan

Dirty and sketchy

The pool was closed. We got stuck in the elevator. The motel is home to derelicts who hang around outside and in the hallways. We were overcharged the rate we had agreed to on Hotels.com. They would not refunds that money. This place is a dump.

Partner

10/10

Exceptional

30 Jul 2025

Randy

Quiet, comfortable stay

Everything was great except my refrigerator wasnt working.

Business

2/10

Poor

30 Jul 2025

Wendy

I stayed here 1 night and my room had ants, there was mold in the bathroom, the sheets and towels were dirty, there were empty liquor bottles under the ac unit. The hallway smelled like urine

Leisure Partner

2/10

Poor

21 Jul 2025

Karenna

They charge lots of extra fees and will not refund them. Over 50 dollars on a 200 dollar total bill.

Leisure Partner

2/10

Poor

21 Jul 2025

Karenna

They charged me 50 dollars in additional fees they said were just a hold on my account but will not refund me that money.

Leisure Partner

4/10

Poor

18 Jul 2025

Britt

The carpet and furniture were filthy. The towels were stained. Won’t stay here again. Disgusting

Leisure Partner

2/10

Poor

18 Jul 2025

April

The staff is rude and a long wait

Leisure Self

2/10

Poor

15 Jul 2025

Shana

We checked in Saturday afternoon, day 1 tv not working, poorly cleaned, dirty towels. Day 2 tv still not working, poor customer service, nasty breakfast. TV issues never resolved and made to feel like we shouldn't have complained about any of the above issues. told we need to contact the 3rd party used for our discount for the room conditions. Will never stay here again.

Business_and_leisure Family_with_children

4/10

Poor

13 Jul 2025

Brian L

First room we got had not been cleaned. No clean towels, bed wasn't made, and it smelled of smoke. Second room was ok. Elevator was very sketchy. Will nit stay again at this property.

Friends_and_family Family

4/10

Poor

13 Jul 2025

Manuel

La cama olía mucho a liados horrible no vuelvo. Quedarme alli
El destino pesimo

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Randall

The staff was friendly and quick with check in. The room was just right. I wish the bathroom sink had cold water and not just hot. Overall happy with my stay.

Business

2/10

Poor

29 Jun 2025

Airriod

It’s a no for me

It was horrible, the hallways are filthy and smelly and the rooms are too. My first room smelled like cigarettes and incense so I asked to be switched, the second room wasn’t any better; with damaged furniture from the fridge, to the bathroom door, tv linen etc in

Partner

2/10

Poor

12 Jun 2025

JOHN

This room was listed as non-smoking. It was very definitely a smoking room such that it could not be stayed in. Then, when we went to try and get refunded, no one was responding to Travelocity's request to verify that a complaint was made about the room, so we're now out the cost of this stay.

10/10

Exceptional

08 Jun 2025

Morgan

Decent hotel for a quick stay. We came for a weekend trip with the kids and the only thing we had a complaint was the pool not being open yet. We loved the layout of the room we booked, it was perfect for us.

Friends_and_family Family

6/10

Pleasant

16 May 2025

Wileyann

It was ok for the price.

Self

6/10

Pleasant

12 May 2025

Johnnie

Booked a king size bed room and it was clearly a queen bed. Air conditioning did not work, room smelled like smoke, hallway smelled like weed smoke, no towels were available. Only upside was that the front desk staff was very nice and helped as best they could.

Leisure Partner

2/10

Poor

06 May 2025

Andrea

The only thing good about this place was the staff were lovely.
It felt dirty and unsafe.
In future, ill pay more to stay somewhere better

Leisure Self

6/10

Pleasant

01 May 2025

Joshua

Place needs some updating .

Business_and_leisure Family

4/10

Poor

23 Apr 2025

Steven

The room had an electric line for the air conditioner on the floor right where you step to look out the window, peeling paint on ceiling in bathroom

Leisure Partner

6/10

Pleasant

22 Apr 2025

David

Run down. No microwave. No laundry. Some staff talks down to older customers.

4/10

Poor

20 Apr 2025

Dorothy

It wasnt clean had a bad odor. On check out day didnt have hot water. House keeping told me to empty my own garbage, didnt have a refrigerator and my room smelled real bad.

2/10

Poor

18 Apr 2025

Patrick

Arrived early as it was an extremely long drive and was extremely tired. There was a smell as soon as I walked in the lobby but decided to overlook it. After walking into a dirty room I couldn't just hop into bed. I found dirty holey sheets so I decided to sleep on top of the sheets. Started getting itchy so decided to do a thorough inspection. carpets were torn, silly string on the walls, an unknown black thing appeared on my cooler. The smell of weed was starting to overcome the halls. Bathroom toilet didn't flush without holding the handle down. Etc, etc ,etc. went to the front desk to let them know I couldn't stay their and they said they still had to charge me for 1 night until their inspection was complete. I said fine and left. Same day 2 charges for the same exact amount appear on my account. Front desk clerk claims 1 is a pre-authorization and the other is a charge and argues that I wasn't double charged. A pre-authorization is a hold on those funds so yes it is a charge. Fine she said one day it would release back. Keep in mind this all happened on a Tuesday morning. Here we are on Friday and the pre-authorization has finally dropped, The follow up call that I was promised still hasn't come. No resolution from the hotel. Will follow up once I get a call from this place.

Business_and_leisure Self

10/10

Exceptional

14 Apr 2025

Crystal

Sheets were dirty

2/10

Poor

13 Apr 2025

Eduardo

This property was dirty, the pillows were dirty and smelly. Only one towel for 2 people and very old. Dirty walls and torn carpets. Smoke and Marijuana smell everywhere.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Jacqueline

This was a beautiful place, and the concierge was extremely helpful with the parking, which was in an open lot 2 blocks away. The room was right next to Lafayette Square and its was easy to get to the French Quarter from there.

Leisure Self

8/10

Excellent

23 Mar 2025

Quentin

Close to what i needed

Leisure Self

4/10

Poor

22 Mar 2025

Julian

It did not look like the pictures

2/10

Poor

16 Mar 2025

Malcolm

Dont do it

My stay was not what i thought it would be. 2yrs it was perfect. This last visit. I didnt see any quality in the hotel. I can tell its under new ownership. Dirty elevator. The hallway smelled like smoke when is a non smoking hotel. To get new and clean towels Id have to bring my used towels to the lobby to get washed. I was highly upset with the poor condition that this hotel is in. The best part about the hotel was the checkout lady. I we remembered each other from my 1st. She super nice and professional. But still. That will be the last stay there.

Friends_and_family Family

8/10

Excellent

11 Mar 2025

Michael

The hotel was being renovated at the time of our stay, lots of rooms unavailable due to this reason, but good area, easy to get to off the main road we traveled. Variety of a breakfast also. Will use Quality Inn again

Leisure Partner

4/10

Poor

09 Mar 2025

Verified traveler

The first room the bed was broke and there was no phone. The second room smelled sooo bad of cigarette smoke and marijuana even though I paid for a smoke free room.

Partner

2/10

Poor

18 Feb 2025

Kurt

We checked out early for multiple reasons. The room was disgusting, with dirty/stained sheets, cigarette burns, and more. The whole hotel smelled like marijuana, throughout the lobby, halls, and rooms. In the morning we saw that three cars in the parking lot had been broken into during the night, and one car was reportedly stolen from the parking lot.

Business Family

2/10

Poor

13 Feb 2025

Tionna

Roaches dirty hair all over tub bed sheets filthy. Left after lookinv at 2 rooms

6/10

Pleasant

12 Feb 2025

Harold

Dark and no idea

Business Self

2/10

Poor

10 Feb 2025

Gary

This is an old dirty hotel.

2/10

Poor

08 Feb 2025

Tionna

This hotel is bad for the Florissant area. I left 40 min after arriving and had been switched to 2 rooms and after the 3rd room where I acknowledged roaches and stained sheets again. I was over the stay. Got deposit back and canceled my booking and got money refunded.

Business_and_leisure Partner

10/10

Exceptional

26 Jan 2025

warren

I will be returning, had a great time.

Business Self

2/10

Poor

26 Jan 2025

Abegail

Clearly someone smokingbbecause it smells like it and they are loud. You can hear the people walking in the hallway. Unsafe esp for a solo girl traveller

10/10

Exceptional

24 Jan 2025

Douglas

Easy for a busy airport

Leisure Self

2/10

Poor

13 Jan 2025

Verified traveler

I wish I was warned that I might be walking into a crack house or some kind of homeless shelter… it was the worse experience ever.
Didn’t feel safe at all and the last night I was convinced - the people next door started screaming and yelling for about an hour or so, I will never return. They are doing some cosmetic painting but they need a whole lot more than that - sorry but it was really bad. The lady at the front desk was pleasant but if I was her I’ll seek other employment

Self

10/10

Exceptional

28 Dec 2024

Cliffton

Just right

Leisure Partner

2/10

Poor

23 Dec 2024

Jarvelle

Made a reservation when I got there it was approved and the staff member didn’t seem to wanna help but I got my money back I’ll try a different hotel

8/10

Excellent

20 Dec 2024

Darren

It take a while to get your deposit back

10/10

Exceptional

07 Dec 2024

Travail

Everything was great!!!

Leisure Family

8/10

Excellent

02 Dec 2024

Laqual

It had roaches😭 microwave dirty than a mf.

10/10

Exceptional

28 Nov 2024

Alan

Great staff. Front desk very helpful.

6/10

Pleasant

28 Nov 2024

Debra

Inspection room before staying.

Beds were comfortable. However there were cockroaches in the room when I awoke in the morning. Packed up and left immediately, hoping I wasn't taking any bugs with me. And mold around the tub and the floor. Only one small trash can in the bathroom no big trash can in the room. Reported issues to front desk. Hopefully they will address the issue and make changes.

Friends_and_family Family

2/10

Poor

24 Nov 2024

Robyn

Broken elevator trapped my family in basement

10/10

Exceptional

24 Nov 2024

Lukman

Front desk officer was awesome

2/10

Poor

17 Nov 2024

Raymond

It was absolutely horrible the ad advertised a pool the pool was not in working order I had two children that were absolutely devastated by that. Do with it what you will but I'm deleting Expedia.

Family

8/10

Excellent

17 Nov 2024

maher

Good

Business_and_leisure Self

2/10

Poor

10 Nov 2024

monique

Worst property needs to not be an option to stay in, everything about it is old outdated need an extreme make over or should be closed the rate was cheap cause it’s not worth staying TV can only get very basic channels all others audio only. Please don’t waste ur money unless you have no other choice and it doesn’t matter.

Leisure Family

10/10

Exceptional

06 Nov 2024

Clifford

Love staying here

4/10

Poor

01 Nov 2024

Mitchell

Do not stay if you want cleanliness

Bathroom was in terrible condition. Hair and toilet seat were horrible

Self

8/10

Excellent

01 Nov 2024

Andrea

Staff was great but the smell of weed in the hallways was gross

10/10

Exceptional

31 Oct 2024

Christopher

Travel

Perfect for just sleeping and showering. I am travler for work.

2/10

Poor

29 Oct 2024

Joshua

Worst hotel I’ve experienced

Worst hotel I’ve ever stayed at. I don’t think this one Hotel is a direct reflection on the overall chain, however I’m disappointed, and appalled at the experience I had at the Florissant, MO location. The room looked rough from the start. Burn holes in the curtains and bed spread. The thick blanket on the bed had black spots on it, somewhat resembling black mold, but I can’t be certain of that. The desk chair was missing an arm on the left side. The tv had stains on it, looked as though it was food related. The carpet was atrocious, stains throughout, and a sticky spot that had not been treated. The bathroom looked old and worn. Ceiling above the shower was peeling and looked somewhat warped. The blackout curtains were broken. Dents and marks all over the walls. The staff was quiet and non-social. When I discovered the issues in my room, I went down to find someone, as the phone didn’t seem to work, and to my surprise, no staff of any type were able to be located. Truly appalling experience. I skipped breakfast in the morning due to it being sparse on selection. Plus I was just ready to get out of there.

Self

6/10

Pleasant

26 Oct 2024

FRANCISCO

Delayed check in

Leisure Self

4/10

Poor

26 Oct 2024

Verified traveler

Person checking us in was not very friendly, the shower ceiling was leaking in the middle of the night that woke us up and smelled liked weed as soon as we walked in.

Friends_and_family Family

2/10

Poor

25 Oct 2024

John

It was filthy!! The bathroom wasn't clean! The floors were dirty! The entire hotel reeds remodeling! The so called breakfast was a joke! And they wouldn't give a refund so i could go somewhere else!!

Leisure

10/10

Exceptional

23 Oct 2024

Josue

Happy

2/10

Poor

22 Oct 2024

Lisa

I liked NOTHING... i do not recommend

Leisure Family

6/10

Pleasant

13 Oct 2024

Chrissi

Good Value for the Money

For the price the hotel was fine; they were overbooked so we weren’t able to get the king suite we originally booked. Staff was incredibly friendly, hotel was old but clean. Very close to St Louis attractions and was easy to get in and out of. We would probably use this hotel again.

Partner

2/10

Poor

03 Oct 2024

Edgar

Hair and roaches

10/10

Exceptional

30 Sep 2024

Maxima

I very much like that the room is clean and the bedsheets are clean, I have checked in at another quality inn and the room there was not clean and the sheets were not changed from the previous customer, so I was really impressed by how clean this one is. The staff are friendly and professional also so overall I am a satisfied customer.

Leisure

2/10

Poor

30 Sep 2024

Jahsiah

This hotel is really bad

Business Self