Jumeirah Burj Al Arab Dubai

United Arab Emirates , Dubai
DUBAI, Jumeirah Road
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Virginia

Yes

Family

8/10

Excellent

15 Feb 2026

Kaan

The room was super clean staff very kind and helpful however the room itself is very outdated and desperate for a new makeover

Leisure Family

10/10

Exceptional

08 Feb 2026

Kerrie

We had a very late check-in due to a flight. This was smooth and easy process in our room. Our room was immaculately tidy and clean. We are very comfortable in the suite. We didn’t need the butler service as we found it confusing with what they would do and what they wouldn’t do would stay again in a smaller room or even the same room without this butler. Service absolutely recommend to anyone.

10/10

Exceptional

26 Jan 2026

Ibrahim

Outstanding amzing place, and the service and professionalism of the staff is beyond the expectations.

Business_and_leisure Self

10/10

Exceptional

16 Dec 2025

JAGDEEP

Best hotel in world

Leisure Partner

10/10

Exceptional

15 Dec 2025

ENID

Staff really nice, hotel really clean i love it

Leisure Partner

10/10

Exceptional

10 Dec 2025

harry

Amazing

10/10

Exceptional

04 Dec 2025

Zhana

The personnel in the Burj Al Arab went above and beyond to make our stay unforgettable! It was my moms birthday and she was amazed at the room upgrade, the hospitality, the cleanliness of the room, and our butler BoBo who was super nice and accommodating!
I have stayed here previously and the service and the rooms havent changed - stat amazing and updated.

Leisure Family

10/10

Exceptional

01 Dec 2025

Jianming

Our family selected Burj Al Arab for our 2025 annual vacation after hearing many exceptional compliments about its luxury and service. The experience fully confirmed its reputation.

From our arrival, the hospitality was outstanding. Our suite was available three hours early so we could prepare for our desert tour. The two-bedroom suite is beautifully designed, spacious, with refined Arabic style and ideal privacy for a family stay.

We had one concern at check-in: part of the exterior view was blocked by white poles. After messaging the E-butler, Brandon from the front office took exceptional initiative to locate an alternative suite and personally escorted us to view it. He arranged butlers to support the move. This was a generous effort beyond expectation, and much appreciated.

We also asked about a two-hour late checkout due to a midnight flight. Understanding it might not be feasible, we were very grateful that the hotel approved it, making our final day relaxed and enjoyable.

The E-butler service is efficient and responsive, and the in-person butlers are professional, kind, and pleasant to interact with. Special thanks to Marmar, Edwin, Marvin, and Aldrin.

On our last evening, returning to find a lovely cake, roses, bears, and fine bath salts was a delightful surprise for the whole family. A thoughtful gesture.

Overall, our stay has been wonderful, and the hotel team played a key role in making our family vacation memorable. Thank you. We look forward to returning.

Leisure Family

10/10

Exceptional

01 Dec 2025

Amit

Excellent hotel. Everything was good about it including the suite, decor, amenities and food.

10/10

Exceptional

10 Nov 2025

Daniela

excellent

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Roshan

Absolutely world class, excellent service, exceptional hotel and staff who go out of their way to make the experience special. I will definitely return

Leisure Family_with_children

10/10

Exceptional

07 Nov 2025

Andrew

What a beautiful hotel, fantastic service and wonderfully relaxing. Everything is well thought through and it doesn't feel overly crowded. There was always sunbeds by the pool and afternoon tea in the skyview was perfect.

Partner

2/10

Poor

06 Nov 2025

Roberto

Not clean. They don’t honor any vip treatment from Expedia. Bad service

Leisure Family

10/10

Exceptional

02 Nov 2025

Indu

Amazing property

10/10

Exceptional

30 Oct 2025

Damien

Incredible from start to finish.

Business

10/10

Exceptional

23 Oct 2025

Lanique

The best hotel I have ever stayed at

10/10

Exceptional

13 Oct 2025

Leslie

Excellent breakfast, very friendly and polite personal, extremely clean

Business_and_leisure Friends

6/10

Pleasant

11 Oct 2025

Ram

The rooms were clean. Breakfast could have more variety

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

Julie

Amazing. We got a great half board package which included Michelin star restaurants.
The only complaint is the pool is in dire need of refurbishment. There were many cracked tiles and rust staining which was really out of place for such a beautiful property.

Leisure Family_with_children

10/10

Exceptional

01 Oct 2025

Terry

Only item is that your wireless chargers in the room are dated and most parts don’t work. Only one of the usb ports on one charging station worked. Funny for a place that is 7stars and that for the rest is very ontop of it all.
There is the Marina district about 20 min drive that is nice place to stay as well with a large variety of places in its vicinity.
But I did truly enjoy my stay.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Eyassu

Amazing hotel

Leisure

10/10

Exceptional

29 Sep 2025

Silvia

Speechless, no words to describe the experience
Everything is 7 starts but the excellence, kindness and profesional of every single person working in the property is 10 starts
Special our butler Nas , who gave us special welcome for our anniversary with a delicious chocolate mousse cake and prepared our hot tub with bubbles for our after dinner
Breakfast is amazing and all restaurant in the property are amazing
Absolutely wortly , best hotel ever !!!
Chic , sophisticated, but still feel home
I will be back very shortly !!

Leisure Partner

10/10

Exceptional

27 Sep 2025

Erick

Amazing place 🙌

Leisure Friends

10/10

Exceptional

15 Sep 2025

Hussain

My stay in the two-floor luxury suite was exceptional.

The space is large and very well designed, giving both the comfort of home and the professionalism needed for business travel. The separation of the two floors made it easy to balance work and rest, and the suite had all the modern amenities I required.

The staff were attentive and responsive, and the service exceeded expectations. This property combines luxury, convenience, and a professional environment perfect for business travelers or anyone seeking a high-end experience.

Business_and_leisure Self

10/10

Exceptional

12 Sep 2025

Yan

Good place. Quiet and spacious. Will be back.

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

Jeremiah

Our stay at the Burj Al Arab Jumeirah was truly unforgettable. From the moment we arrived, we were warmly welcomed by the incredibly pleasant and kind staff, who made every effort to ensure our comfort and satisfaction throughout the stay.

The hotel itself is the epitome of luxury, yet it still manages to feel surprisingly cozy and inviting. Every detail—from the immaculate suites to the personalized service—reflects the highest standards of hospitality. We especially appreciated the attentiveness of the staff, who were always ready with a warm smile and genuine willingness to help.

Whether you’re visiting for a special occasion or simply to indulge, the Burj Al Arab offers an experience that feels both grand and personal. Highly recommended!

Leisure Family_with_children

10/10

Exceptional

26 Aug 2025

Ragde

Amazing stay!

Leisure Partner

10/10

Exceptional

24 Aug 2025

Lylyan

Just perfect

10/10

Exceptional

21 Aug 2025

kamal

Beautiful

10/10

Exceptional

25 Jul 2025

miguel

Awesome from first getting there. Our stay in this luxurious hotel was the best , and also all of the staff was super kind and nice.

Leisure Family

8/10

Excellent

14 Jul 2025

jim

I enjoyed it overall.

I knew the property was kind of dated going in, but I wanted the 90’s Arabic feeling so I was ok with it. Their self proclaimed 7 star status is maybe as dated as the bathrooms though. The wear and tear on carpets, exposed electric wiring on the way to the pool and buckling trex decking on the pool edge makes it feel less than a 5 star, especially for the price. The staff was very friendly, the pool area is really nice and beach is a short golf cart ride away with calm beautiful water and a striking view of the hotel, so overall, I do recommend staying here.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2025

Sharon

A Return After 20 Years

My wife and I first stayed at the Burj Al Arab in July 2006. Back then, it was without question the most impressive hotel in the world, from the iconic sail, shaped design to the luxurious interior, unmatched service, and thoughtful in-room souvenirs. One of the highlights was the personalized attention: we had a butler on our floor available at all times, and staff were stationed throughout the hotel, offering dates and assistance with a genuine sense of hospitality. It felt like every detail was curated to make you feel like royalty.

Returning nearly 20 years later, our experience was still pleasant, but the magic wasn’t quite the same. While the hotel remains architecturally stunning and the service is still high by most standards, it now feels like it needs a refresh , both in design and service dynamics. The interiors haven’t evolved much and now appear a bit dated, especially compared to other modern luxury hotels around the world. Small service details fell short: for instance, we planned to visit the Sky Bar but found it closed, and the alternative bar closed just minutes after we arrived, something that would never have happened back in 2006.

To be clear, the Burj Al Arab still offers an exceptional experience, but it no longer feels like the best hotel in the world , at least not in the way it once did. For those who’ve never been, it will still dazzle. For those returning with memories of its golden era, it may feel like it’s time for a new chapter in its legacy

Friends_and_family Friends

10/10

Exceptional

29 Jun 2025

Yury

Double floor suite is fantastic!
And service is beyond any expectations!

Leisure Family

10/10

Exceptional

29 Jun 2025

Noel

The best hotel of the world

The best experience of my life, very friendly staff, everything excellent

Partner

10/10

Exceptional

27 Jun 2025

Ben

The best hotel we have ever stayed in truly amazing. Our expectation was exceed and every point. We will be back again soon.

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

Michael

Everything was amazing!

Leisure Family_with_children

10/10

Exceptional

20 Jun 2025

Jeffrey

Awesome place

Leisure Family

10/10

Exceptional

14 Jun 2025

Stanley M

Excellent service.

Leisure Partner

10/10

Exceptional

30 May 2025

Alexander

Best stay that I have ever had in all of my travels!

Leisure Partner

8/10

Excellent

18 May 2025

Adriana

We went to celebrate our anniversary and they did nothing for us, there was no extra touch from them to make a special stay for us. Only at the end because I told them they brought a cake. The staff seem very new and the service of them was not to the standards of Burj Al Arab, at the reception specially they seem completely inexperienced

Leisure Partner

10/10

Exceptional

18 May 2025

Yumar

Customer service top class

Leisure Family

10/10

Exceptional

04 May 2025

Gamze

This is our second stay at the Burj and it is amazing every time! Check in is fast and efficient, rooms are spacious clean with great amenities. Great butler service, room service is quick and delicious. Breakfast is great and service is top notch.

Leisure Family_with_children

10/10

Exceptional

02 May 2025

Anita

We had a super relaxing stay. We were looked after superbly by all staff bar one. She barge in the lift and went up despite our lift travelling downwards.
The hotel is now 20 years old and shows in some places but this did not detract from the opulence and service with a smile. The bedding and bed was pure luxury. Looking forward to returning!

Leisure Partner

10/10

Exceptional

25 Apr 2025

Itamar

Amazing hotel very good service

Leisure Family

8/10

Excellent

18 Apr 2025

Hamze

Clean property,service at the pool not the best.

10/10

Exceptional

14 Apr 2025

Hamze

Excellent

10/10

Exceptional

25 Feb 2025

Hualong

A nice experience.

Leisure Family

10/10

Exceptional

25 Feb 2025

Ana Michaela

It's an amazing place

Partner

10/10

Exceptional

05 Feb 2025

Gerald

Everything was fantastic. Dreaming of coming back.

Leisure Friends

10/10

Exceptional

21 Jan 2025

David

Definitly best service in the world , everything is on point.

Leisure Friends

10/10

Exceptional

20 Jan 2025

david

Fabulous hotel and even better with the swimming pool and facilities at the rear of the hotel compared to last time.

Leisure Partner

10/10

Exceptional

18 Jan 2025

Darryl

Excellent

Leisure Partner

10/10

Exceptional

16 Jan 2025

ILDEFONSO

It was amazing experience. Enjoyed every moment.

Partner

10/10

Exceptional

29 Dec 2024

A bashir

Most amazing hotel ever.

Business_and_leisure Friends

10/10

Exceptional

28 Dec 2024

MICHAEL

Excellent stay here!

Friends_and_family Family

10/10

Exceptional

19 Dec 2024

Samuel

Excellent all the way in all aspects.

Leisure Family

10/10

Exceptional

10 Dec 2024

Eduardo

Burj Al Arab is really the best worldwide hotel. This is why many people call this hotel 7 stars. Despite the high price, it is worthy all. Rooms are amazing, unforgettable, super comfortable, huge size, and with great views around. Restaurants are at top world quality. Breakfast buffet by the sea was the best we have been, with a high personalized attention, with almost all “a la carte”. You really feel like a”king” in this hotel. We will recommend it to friends, family members, and everybody else. No one could be better! We want to highlight the attention we received from Ulises at front desk since the beginning to the end of the stay. He was all the time pending on our needs and wishes. Everything with him ran smoothly and fast. Thanks a lot Ulises, we won’t forget you. Our butler, Mr. Abhinav, did an excellent job since our arrival at floor 20th. He was pending on all for us. Bottom line, we don’t think that there is another hotel better than Burj Al Arab worldwide. Thanks.

Leisure Partner

8/10

Excellent

27 Nov 2024

Simon Zhiping

I just need to complain about the front gate security, no help ! I was there with a tour bus send us there at the date of check in hotel, after loaded my luggages and standing outside hotel for almost 40mins under the sun and ask for security to help to call to get in with luggage’s but nobody care!

4/10

Poor

27 Nov 2024

Jun Qi

I paid for a panoramic suite and they gave me an “upgrade” to a 2 bedroom suite which is definitely not what I wanted! I only have 2 people so it’s totally unnecessary to give me 2 bedrooms. I wanted the floor to ceiling view which is why I booked the panoramic suite. We checked in at around 1:30pm and clearly declined the “upgrade”, yet they failed to give us the original panoramic suite we booked. They have other people checking in after us and still got the panoramic room. The staff did not check with those people to see if they wanted upgrade instead. I know because my friend checked in 1 hour after me and still got the panoramic suite and the staff didn’t ask them to give them the upgrade (not that they wanted it), but my point was the staff did not try to fix the problem! They just forced us to accept a room we didn’t want and just comp our meals. But I’m not here for free meals! I feel like the staff did nothing trying to give us our original room back! Plus for a hotel with such high prestige, it should not overbook the room! Initially they said our room had “issues”, then later slipped and said they tried to get our room back but couldn’t! So obviously they gave my room to someone else! We wasted several hours trying to resolve this thus couldn’t enjoy the hotel as much as we had hoped. I am very disappointed with the staff and management!

Leisure Partner

10/10

Exceptional

27 Nov 2024

Fiona

Bucket List

Amazing service . Especially from Dior and Fraser at breakfast .
Dinner had its highs and lows .
Room breathtaking and very comfortable

Partner

10/10

Exceptional

31 Oct 2024

Hui

Nice hotel

10/10

Exceptional

21 Oct 2024

Alan

Staying at this hotel was a truly unique experience. We had a duplex suite, with lots of amenities. The upstairs bathroom had a whirlpool bathtub in addition to a great shower. The breakfast buffet was extensive and delicious. The staff, at all stages of our stay, were polite and engaging.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Kenneth

Very nice place

Leisure Family_with_children

10/10

Exceptional

11 Oct 2024

David

A first rate hotel and worth it’s 7 star rating

Leisure Partner

10/10

Exceptional

10 Oct 2024

Leslie

The best

10/10

Exceptional

09 Oct 2024

Harsha M

Excellent Hotel. Great service. Check in process could be better for this level hotel. Staff and service excellent. Would definitely like to go back and recommend to friends and family.

10/10

Exceptional

29 Sep 2024

Gary

Burj Al Arab

A great experience from start to finish. From checking in to checking out. The staff could not do enough for you. Food quality was exceptional. This was our second visit and will definitely be going back again.

Friends_and_family Family

10/10

Exceptional

13 Sep 2024

Milton

Me and my boyfriend visit for the first time dubai and stayed in this hotel for his birthday and OMG it was definitely better than expected. An unreal experience and it was definitely the most beautiful suite and hotel I have ever stayed in. Staff was great, easy and fast to check in, everything was just perfect. Hotel is definitely a 7 star!

Partner

10/10

Exceptional

08 Sep 2024

Ammar

No wonder it is a 7 star hotel. It should be a 100 star hotel. Wow.

Leisure Family

10/10

Exceptional

08 Sep 2024

Dr Yunus

Amazing, amazing , amazing. Hospitality and amenities were beyond 5 stars.
Speechless

Leisure Friends

10/10

Exceptional

07 Sep 2024

Rhodora

The property itself is unique, the staff and their services are all excellent! The best of the best!

Leisure Family

10/10

Exceptional

31 Aug 2024

Ammar

No wonder it is a 7 star hotel.

Leisure Family

10/10

Exceptional

31 Aug 2024

Mekdem

The best hotel ever!!!

Business_and_leisure Friends

10/10

Exceptional

16 Aug 2024

Asuncion

It’s huge but some stuff are not available for a 7 star hotel

Business_and_leisure Family

10/10

Exceptional

14 Aug 2024

Baljit

The Burj Al Arab is an iconic hotel, offering the perfect getaway with its luxurious suites, stunning views, and personalized butler service, making it a once-in-a-lifetime experience that was truly worth it!
We felt like royalty from the moment we entered to the moment we left!

Leisure Family

8/10

Excellent

09 Aug 2024

MICHAEL

Would like to have the room earlier

Leisure

10/10

Exceptional

01 Aug 2024

Núbia

Amazing!

Leisure Partner

8/10

Excellent

22 Jul 2024

Chetan

Good. Took the tour prior as well. Parking takes time to retrieve car. Not a kid friendly hotel. Pools and most restaurants are not for kids. Better for couples

Leisure Family_with_children

10/10

Exceptional

11 Jul 2024

What a hotel!

A truly amazing experience. Thank you to Ulysses for greeting me upon arrival and showing me around. All the staff were amazing, food was excellent, service was out of this world and let’s not forget the suites. Wish I could spend more nights there. Would love to go back again. Thank you to everybody for making my dream come true!

Self

10/10

Exceptional

06 Jul 2024

What a hotel!

A truly amazing experience. Thank you to Ulysses for greeting me upon arrival and showing me around. All the staff were amazing, food was excellent, service was out of this world and let’s not forget the suites. Wish I could spend more nights there. Every penny was worth it! Would love to go back again. Thank you to everybody for making my dream come true!

Self

10/10

Exceptional

06 Jul 2024

Keisha

Amazing! 7 stars indeed.

Leisure Family

10/10

Exceptional

09 Jun 2024

Gregory

Great everything

10/10

Exceptional

07 Jun 2024

Lue

Very nice hotel to stay

Leisure Family

8/10

Excellent

31 May 2024

Kenneth

Very nice hotel definately above average i Dubai

Leisure Family_with_children

10/10

Exceptional

22 Mar 2024

remy

The rooms are incredible. It has been the best hotel i have stayed at.

Leisure Family

6/10

Pleasant

05 Mar 2024

Christopher

Nice building but the valet staff is incredibly unprofessional. I couldn’t believe they were cursing, yelling at taxi drivers and paying little attention to guests . I felt like I was at extended stay near south beach.

Also- check in is slow. Really slow. It took us 30 mins just to check in. This is supposed to be a luxury hotel. Average 3 stars.

Leisure Friends

10/10

Exceptional

05 Mar 2024

MARK

Phenomenal experience beyond our expectations. Thanks to all Burj al Arab Team for making it happen. Keep up the great work

Leisure Family_with_children

10/10

Exceptional

04 Mar 2024

Ju Yeon

Hospitality was very good.

Leisure Family

8/10

Excellent

23 Feb 2024

Alexander

Unique location. Being by the water away from the city center is a plus for holiday. Excellent facilities. Outstanding staff/service. Decor is very “Las Vegas” glitzy and may seem less than elegant to some. Apparently they don’t double check work of housekeeping prior to releasing room. We found a nail file behind the door in the second bathroom. Some furnishings are a bit worn (dusting lampshades daily likely leads them to be off kilter). Some room lights didn’t dim properly like the others indicating bulb replacement was needed but had not been noted. So outstanding in many ways but not absolute perfection as a standard. Some delays for services.

Leisure Partner

10/10

Exceptional

08 Feb 2024

Valentina

Hotel worth every star. Staff is incredibly helpful, with every language spoken that could be imagined, diversity in very much appreciated. We had family visiting and process was smooth and straightforward. Floor concierge went above and beyond to assure we had everything needed and felt comfortable, with response time within minutes. Breakfast was delicious. We certainly will come back.

Leisure Partner

6/10

Pleasant

02 Feb 2024

Larisa

Very comfortable furniture, well designed, variety of restaurants, gold cappuccino. Service at check in was terrible. Varvara was rude and ignorant. We asked for a quiet room away from elevator numerous times, but she was arguing with us trying to assure that there is no noise from elevator. She put us into a room by elevator that we had to change later.

Leisure Partner

4/10

Poor

02 Feb 2024

Adam

Sorry to say that this hotel has gone backwards over the last 5 years. The breakfast restaurant was awful, cramped and dirty. Service was average at best. Definitely not the place for families. Only one lift working at peak time for breakfast. English language levels were poor overall. Whole place is crying for a revamp. I hope one day it’ll improve as it’s an iconic venue. Won’t be back for a very long time

Leisure Family_with_children

10/10

Exceptional

22 Jan 2024

Jose

So beautiful but the alcohol drinks are so expensive 80 us$ for a glass of champagne 50 to 60 for a Martini

Leisure Partner

10/10

Exceptional

21 Jan 2024

Nicole

Alles war einfach unbeschreiblich das beste Hotel das wir je besucht haben der Service Sauberkeit alles nicht zu beschreiben

Friends_and_family Family

10/10

Exceptional

14 Jan 2024

Tony

Once is enough

Leisure Family

10/10

Exceptional

13 Jan 2024

VIJAY

Have stayed previously, so you know what you are getting, fantastic service as always, especially from Tariq who looked after us,

Leisure Family_with_children

10/10

Exceptional

01 Jan 2024

ABOUALKHEIR

BAA lives to its reputation,it has unique and distinct flavor.
From arrival to departure the process was smooth and efficient.

Leisure Family

10/10

Exceptional

31 Dec 2023

Estanislas

We had an amazing stay at Burj Al Arab's panoramic suite! The Rolls Royce pick-up and city tour were luxurious, and our concierge made check-in a breeze. The view from our room surpassed expectations, and the amenities added to the exquisite experience.

December offered fantastic outdoor options, including pools, the beach, and Wild Wadi’s Waterpark. The Talise Spa's Royal Rose Journey massage was a highlight. However, a small setback occurred at Al Muntaha restaurant, as it doesn't allow children under 8, impacting our anniversary plans. We opted for La Perle's show instead, a mesmerizing substitute.

Despite this hiccup, our stay was exceptional. We rate it 5 stars, grateful for the helpful staff. Planning a return for a milestone celebration – Burj Al Arab stands out among luxury resorts, highly recommended for an extraordinary stay!

Leisure Family_with_children

6/10

Pleasant

29 Dec 2023

Farahana

It was good stay. I have been in better hotels than this if compared.