Candeo Hotels Ueno Park

10/10

Exceptional

02 Mar 2026

Terry

Great spot and staff!

10/10

Exceptional

09 Feb 2026

Alexander

A good quality hotel with a great view from the restaurant.

Leisure

10/10

Exceptional

26 Jan 2026

Samile

Amenities are great

10/10

Exceptional

05 Jan 2026

Anthony

Best hotel breakfast we've ever had. Freshly made tofu in house, fresh eggs for TKG and 12 different soy sauce types to try, fresh hot food, freshly made gnocchi in a large parmesan block. Very new and clean. Public bath on top floor was very clean and comfortable with an outdoor bath option. Rooms very well organized even if it is small, and bathroom is bigger than the standard unit baths in hotels in japan. The price for the you get is unbelievable value. Highly recommended!

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Genaro

Short walk to Omiya station. Very clean and nice rooms and great staff. It was a good deal for the price and the hotel is very modern and the restaurant next to it is very nice as well.

Partner

8/10

Excellent

02 Jan 2026

FUMIKO

トイレの蓋が上がりきらないという不具合に、迅速に対応して貰えた。チェックイン時のスタッフ対応が良かった。

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Jesus

Staff was great and held our bags as we were really early. They did offer early check in but at 2200 yen per hour. We went and got food and came back and they were ready for us. Only thing I recommend is 3-4 towels in the room instead of two. When using the spa you need to take your own towel and I accidentally dropped mine in the shower and didn’t have a replacement in the room. Room has tea and bottled water a plus.

Partner

10/10

Exceptional

24 Dec 2025

Sophia

N/A

Leisure Partner

10/10

Exceptional

12 Dec 2025

Masateru

The property looked very new and clean.
It is located near the Omiya station, and its access from the station is excellent.

Business Family

8/10

Excellent

09 Dec 2025

Robert

Laundry was handy to have. We had to leave our 2 suitcases that had broken wheels and they charged a fee but we were grateful to have the option to leave them. Room was great size

Leisure Partner

10/10

Exceptional

04 Dec 2025

Geoffrey

Easy. Staff moved all of luggage to our room before we officially checked in at 9:30 pm. So helpful to store it then move it. Thank you.

8/10

Excellent

29 Nov 2025

YURIKO

This was my second stay, and I really appreciate that this hotel is one of the newer and more comfortable options in the area. The three-bed room is surprisingly spacious for being so close to a major station, and the beds are very comfortable. The location is excellent, and the spa on the 14th floor is a lovely bonus.

There were a few small inconsistencies—like some carpet stains, fluctuating spa temperatures, and mixed interactions with staff—but overall my stay was pleasant. Email response time was a bit slow, but I’m genuinely grateful that they were willing to hold my luggage for several days before check-in.

With the front desk tucked away at the back of the 13th floor, the hotel seems set up for minimal staff interaction, which might explain some of the communication delays. Even so, it’s a convenient and comfortable choice, especially for groups who need three real beds rather than a sofa bed.

Friends_and_family Family

8/10

Excellent

20 Nov 2025

Melissa Shuk Han

Clean room and the layout of room is considered spacious in Japan. Friendly and helpful staffs. We like that the hotel have coin laundry machines with dryer are available. Close to train station, convenient access.

Leisure Partner

10/10

Exceptional

08 Nov 2025

Thi Thu Nguyet

Nice and clean hotel. The staffs are helpful.

6/10

Pleasant

04 Nov 2025

Lai Yee

Onsen and breakfast were both too crowded and it was a bit overpriced

Leisure Family_with_children

10/10

Exceptional

31 Oct 2025

Victoria

Clean rooms

Friends_and_family Family

10/10

Exceptional

24 Oct 2025

Destina

Breakfast menu was great and a beautiful restaurant space. Laundry was convenient and easy to figure out.

Leisure Friends

10/10

Exceptional

22 Oct 2025

Victoria

The room was clean and the staff were accommodating.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Tsuru

Close to sration, convenient for 1 night stay before heading north to Tohoku region. Very quiet, nice Onsen, nice breakfast

Friends_and_family Family

10/10

Exceptional

12 Oct 2025

Stefan

Rooftop-Spa free to use was a feature.

Leisure Family

8/10

Excellent

08 Oct 2025

Dean

Room was small and beds were lower than we're use to, but the mattress was comfortable. Quiet room with no street noise. Very quiet room.

Partner

8/10

Excellent

29 Aug 2025

Verified traveler

Rooms are nice and decent size. Staff is friendly. Laundry situation is pretty poor. 4 machines, one of which was broken. Constantly in use with people waiting in the laundry room.

Business

10/10

Exceptional

20 Aug 2025

Pierre

nice clean hotel, elevators are a bit slow

6/10

Pleasant

16 Aug 2025

James

Room was not very clean. Found food crumbs and toenail on carpet.

Leisure Partner

10/10

Exceptional

04 Aug 2025

Nicole

Good for a longer stay

We stayed for five nights so our son could play with a nearby football academy. We knew we would need space to have comfortable downtime in the hotel room and also room to eat meals. Candeo Omiya was great in that it had three dedicated beds and a couch with enough space for us all to sit comfortably. We also made good use of the laundry on the 14th floor.

Friends_and_family Family

4/10

Poor

27 Jul 2025

mike

This is a Japanese business hotel, made for 1 or 2 people for 1 or 2 nights. We stayed with 3 people for 4 nights. The rooms have no shelves or closets. Only hangers on a bar against the wall. There is no safe for valuables. And only a 3 foot wide walking area at the foot of the bed to the door.

Leisure Family

10/10

Exceptional

14 Jul 2025

Elena

Candeo Hotel Omiya was a jewell: Beautiful, modern, gorgeous architecture, wonderful spa, and A+ breakfast.

Business_and_leisure Family

10/10

Exceptional

20 Jun 2025

Joy

Great location, nice hotel, clean, pretty new.

Leisure Family_with_children

8/10

Excellent

24 May 2025

Riti

Convenient and good onsen

10/10

Exceptional

19 May 2025

Joel

The hotel is generally clean.
We’re satisfied with our stay

Leisure Family

10/10

Exceptional

19 May 2025

Linda

Nice place to relax and recover from international

Easy to get to by bus from Narita airport. It was very clean and comfortable place to stay while we visited family. Beautiful spa.

Friends_and_family Family

10/10

Exceptional

11 May 2025

Jennifer

Lovely Hotel

This hotel was quite lovely. The room was plenty big for our family of 4. Elevators are fast and efficient for the 14 floor hotel.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Chun Lung

I recently spent four nights in a spacious, three-bed corner unit that proved incredibly affordable. The highlight was the sky spa on the top floor—so relaxing that I found myself soaking in it twice a day. Just steps from the hotel you’ll find both 7-Eleven and Lawson, plus a lively shopping district, endless dining options, and the local train station. Although it sits away from the busiest tourist spots, it still offers everything I wanted—at prices for food and shopping that beat central Tokyo—and a swift 30-minute train ride lands you at Tokyo Station. It’s a bit further from the airport, but for value, convenience, and a comfortable base to start your trip, this hotel can’t be beaten.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

parisa

We traveled there with our young kids from Canada, and honestly, it was one of the best experiences we’ve ever had. From the moment we arrived, we were blown away by how welcoming and kind everyone was. The entire place was absolutely spotless — you could tell they take a lot of pride in keeping everything clean and comfortable.

The breakfast each morning was incredible and truly worth every penny — fresh, delicious, and full of variety. And the spa… it was out of this world! So peaceful, luxurious, and the perfect way to unwind.

Everything about our stay exceeded our expectations — from the atmosphere to the service to the small thoughtful touches everywhere. It’s rare to find a place that feels so special, but this one really does. We’re already looking forward to coming back!

Leisure Family_with_children

10/10

Exceptional

13 Apr 2025

chong meng thomas

Had a lovely twin corner room. Staff n chamber provide good service. Bf is excellent. Being on the outskirt to tokyo, u can gi on a day trip easily. I would stay again if its not too pricey.

Leisure Family

8/10

Excellent

06 Apr 2025

Timothy

Good value and teas

10/10

Exceptional

27 Mar 2025

Steven

Great hotel in good shopping area and close to Omiya Train Station. Will definitely be back.

Leisure Family

8/10

Excellent

25 Mar 2025

Emilia

The hotel is conveniently located close to the Omiya station. The corner room we booked was perfect for 3 people. Breakfast was regular. The organization with the breakfast was chaotic, lots of people all the time so you have to sign on a list and wait until there is space available (even on Sundays when they give you 3 options: 6:30-7:30-8:30).

Leisure Family

10/10

Exceptional

21 Mar 2025

Sohail

The hotel room was spacious. The breakfast buffet was delicious, with a variety of options. The staff were excellent. I want to thank the staff for helping me find my lost luggage. While I was checking out, a tour group accidentally took my luggage. The hotel staff tracked it down and had it shipped to my next hotel. I had my luggage back in my hands a few hours after losing it.

Leisure Self

8/10

Excellent

12 Mar 2025

Loh

Good

Overall is good. A lot of shopping and eating places.

Self

10/10

Exceptional

20 Feb 2025

Alexis

The helpful friendly staff were amazing and went out of their way to help.
The room was quite nice, a little small and no wardroom but it was ok for short visits.
It would be nice if they had onsite
The kettle and cups were in the room but no tea or coffee, you had to go to reception to get tea and coffee.

Leisure Partner

10/10

Exceptional

29 Jan 2025

Okuzawa

This Hotel is so clean and new. I love nice roof top hot spring.

Leisure Family

10/10

Exceptional

28 Jan 2025

TAY HUI

Great location- near enough to Omiya station but at a relatively quieter corner. There are 24h convenience stores and pharmacy. The hotel itself has a public bath - great for soaking after tiring journey.

Leisure

10/10

Exceptional

31 Dec 2024

Jonathan

Nice hotel with a good price, area has plenty of dining options

Leisure Self

10/10

Exceptional

29 Dec 2024

Wang-kyung

Really good.

10/10

Exceptional

22 Dec 2024

Paola

Close to Omiya station and department/ food stores

Leisure Self

6/10

Pleasant

19 Dec 2024

Dan

They did not clean my bath room every day!

Business Partner

10/10

Exceptional

01 Dec 2024

Yarnell

This hotel is very nice and offers exceptional hospitality. The service is rated 10 out of 10.

Leisure Family

8/10

Excellent

18 Nov 2024

Juan

Staff was very helpful in calling for taxis. Close to lots of stores and restaurants.

Initially when we checked in, the air con had a funky, musty odor, which after a few hours went away.

Rooms were a little small for American type folks.

For the price, it was a good deal!

Leisure Partner

10/10

Exceptional

15 Nov 2024

Kimberly

Close to Omiya station, many dining and shopping opportunities. Easy to get to Tokyo and surrounding areas.

8/10

Excellent

06 Nov 2024

Sean

Nice hotel

8/10

Excellent

27 Oct 2024

Gavin

Pretty good being about 1 hour away from central Tokyo, Omiya station is pretty big with lots of food and shopping but much less crowded than central Tokyo.

Leisure Family

10/10

Exceptional

17 Oct 2024

Gavin

The Onsen bath was a good way to manage shower congestion in the room with the family. I wish they provided towels there though. It’s kinda strange to

10/10

Exceptional

15 Oct 2024

Jonathan

Everything you could want from a hotel

Leisure Self

2/10

Poor

14 Oct 2024

SHUJI

They do not have Laundry services. Restaurant was full most of time (long cues). In Omiya (major bullet train stop in Saitama). Very poor quality.

Business Partner

10/10

Exceptional

24 Sep 2024

AJ

I absolutely loved my room! It was small, but very nice; it had a great view and the room was just beautiful! A kind of old-school cool that made me feel like a visiting millionaire. Check in was easy, and it being so close to Omiya Station made continued travel quite convenient.

Leisure Family

10/10

Exceptional

03 Sep 2024

Carli

The staff were incredibly friendly and I liked how large the room was.

Leisure Self

10/10

Exceptional

23 Aug 2024

Ray

The onsen makes this place worth the cost

Leisure Family_with_children

10/10

Exceptional

08 Aug 2024

Verified traveler

Luxurious, with very comfy pjs provided and everything. Option for roof spa use and a beautiful banquet buffet for breakfast for those staying longer. Will definitely be seeking out more Candeo hotel properties next time I am in Japan.

10/10

Exceptional

01 Aug 2024

Krystal

The staff were friendly and the hotel was very clean. I wish there was a pool.

Leisure Partner

10/10

Exceptional

29 Jun 2024

Yunfei

Love this hotel. Location is very convenient. Good service.

Friends_and_family Family

10/10

Exceptional

20 May 2024

William Wilson

Staff was super ... lovely building and smart clean and modern room... highly recommended!

Business_and_leisure Self

10/10

Exceptional

24 Apr 2024

Apriani

Nice place.

Leisure Family

10/10

Exceptional

18 Apr 2024

Sharon

I’ve stayed at Candeo Omiya several times now and always enjoy my stay there. The rooms are comfortable, staff and friendly and helpful and then rooftop onsen is always a reward at the end of a long day of sightseeing. Tattoos are ok if covered. There’s plenty of convenience stores, shops and department stores very close by and the station is only a few minutes walk away.

Business_and_leisure Self

10/10

Exceptional

03 Apr 2024

Buddhipong

Great place to stay!

Leisure Partner

8/10

Excellent

08 Mar 2024

Michiko

Close to the major train station, just a short walk away from shopping area, yet quiet. Staff is nice.

Leisure Self

10/10

Exceptional

18 Feb 2024

Terrell

Excellent

8/10

Excellent

09 Feb 2024

Mari

Good, modern hotel. Great service most of the time. Clean, just some stains on the hallway carpet and scuff marks on the walls.

Leisure Family

10/10

Exceptional

18 Jan 2024

Kennedy

Enjoyed my nights stay at this hotel. It was nice and clean. Has a laundry facility to clean up your luggage. Great place to refresh before my next journey.

Leisure Self

10/10

Exceptional

02 Jan 2024

marian

Can’t wait to come back

First stop on first visit to Japan. Brilliant hotel. Excellent area to ease into Japanese life

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Philip

Great service, nice amenities, very clean, modern design. Breakfast was on the expensive side but delicious with many different options. Only downside was that Omiya isn’t necessarily an exciting location

Leisure Partner

10/10

Exceptional

30 Nov 2023

Sai Shekar

The property is excellent. The stay was memorable.

Business

10/10

Exceptional

15 Oct 2023

Masako

Clean

10/10

Exceptional

13 Oct 2023

Hanna

Great staff and amazingly quiet in the room. No noise, even though the place was sold out when I stayed. Great rooftop bath!

Business_and_leisure Friends

8/10

Excellent

24 Sep 2023

Calvin

Walkable distance from Omiya JR station. The area around the hotel does not have much local selections in terms of breakfast and dining options, unless one would to go into the train station.

Leisure Partner

6/10

Pleasant

01 Sep 2023

Sharon

I’ve stayed at this property a few times now (including as a leader of hiking groups) and this stay was the only negative experience. I rang reception early in the morning and asked if I could have a late check out of 4pm but was told I could only stay until 1pm. At no time was I advised that for staying an extra 2 hours (check out is 11) that I’d have to pay. When I surrendered my room key I was charged Y4400. Given my frequency of staying and the fact I wasn’t advised there would be a charge I’m disappointed and will be wary should I choose to stay here again.

Business_and_leisure Self

10/10

Exceptional

26 Jul 2023

Si Wan

Family trip

Everything was great! Although there is no on site parking there are plenty of public parking around the area. Convenient for grocery and dining

Friends_and_family Family

6/10

Pleasant

07 Mar 2026

真樹

子供の希望により今回4回目の利用になります。
良いところはスカイスパ、朝食ビュッフェです。
特に朝食ビュッフェですがかなり混み合うので人混みが苦手な人は朝1がオススメです。全部美味しかったですがその中でも手作り豆腐、うなぎのひつまぶし、ニョッキ、タコスミートが美味しかったです。
残念なところは子供のルームウェアですが、小さかったのでサイズを変えてほしいと伝えたところ、スタッフ様が外国の方でうまく通じず大人2人が入れるくらい大きなサイズが届けられました。何回も伝えるのは申し訳ないので諦めました。サイズの記載表があればいいなと思いました。
3人で利用でしたがコップ類は２セットずつでした。以前はペットボトルは人数分置いてあったと思いますが今回は1本でした。
旅行のために利用したのではなくホテルを楽しむため、子供を喜ばせるために利用しましたが、初めて残念な気持ちが残ってしまいました。

4/10

Poor

05 Mar 2026

ユキオ

タオルを14階浴室に置いて欲しい

Partner

8/10

Excellent

03 Mar 2026

TAKAYA

窓が大きく夜景が綺麗に見えるかなと期待したが、前は駐車場のビルがあり、壁しか見えなかった。窓が大きい意味がないなとがっかりした。

Friends_and_family Friends

6/10

Pleasant

01 Mar 2026

KENICHIRO

サウナが混んでいたのでくつろげなかった。
入れ墨のある方がいていい印象を受けなかった。

Self

10/10

Exceptional

27 Feb 2026

TOMOKO

スカイスパの混雑具合も部屋のテレビから見られて、コインランドリーもあって良かった

Family

10/10

Exceptional

25 Feb 2026

HSIAONI

櫃檯服務人員服務品質極佳

Friends_and_family Family

8/10

Excellent

23 Feb 2026

SHUK FAN LAURA

房間清潔, 面積寬大, 溫泉也很乾淨

Partner

10/10

Exceptional

22 Feb 2026

sayuri

部屋は広くて、ソファもあり、ゆっくり出来ました。

Partner

8/10

Excellent

13 Feb 2026

Sohko

チェックイン時刻より少し早く到着したところ、手荷物を預かっていただくことができました。遠方から来た姪と大宮駅近辺を身軽で廻ることができ、お部屋もお互いの近くの部屋にしていただき、本当にありがたかったです。
朝食も色々な種類があり楽しみながら過ごせました。美味しかったです。

10/10

Exceptional

12 Feb 2026

Yusheng

一切都很好

Friends_and_family Friends

10/10

Exceptional

11 Feb 2026

Ka Chun

BREAKFAST IS NOT VERY ATTRACTIVE
BUT ALL OTHERS ARE GOOD

Self

8/10

Excellent

10 Feb 2026

きぬえ

お部屋は綺麗でした。
スパもとても良かったです。
ただ１つ残念だったのは、ルームキーの問題です。今回こちらを利用したのは私と娘と男の子3人の子供達です。男の子とは言え見た目はもう大人なくらいある中学生の子なんですが、頂いたルームキーはWOMAN2枚でした。
チェックイン時に顔ぶれ見てルームキーを発行して下さい。
ルームキーの説明もエレベーターご利用時にいりますだけで、スパご利用時にカードがWOMANとMenとございますのでみたいな説明なく、スパは最上階にございます。お部屋のタオルをお持ち下さい。とだけ説明されルームキー頂いたので、カードにWOMANとMenがあるとも気づかず。
スパ入る気マンマンの子供達はカードかざしても開かない事にヤキモキして入る気なくし、結局お部屋のお風呂でシャワーして終わりました。

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

King Hang

整潔，職員有禮，大浴池寬敞，溫度適中

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

YOUNGSUN

객실이 맘에 들었고 스파가 아주 좋았어요