Sofitel Montevideo Casino Carrasco And Spa

Uruguay , Montevideo
MONTEVIDEO, Rbla Republica De Mexico 6451
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100 reviews shown

10/10

Exceptional

05 Mar 2026

Carl

The spa was wonderful. Very clean and excellent masseuse and staff.

Partner

10/10

Exceptional

03 Mar 2026

Harry

The spa and pool lounge area are excellent!
Spa treatments excellent!
We had an ocean view room and well worth the cost !
The restaurant is Michelin quality and prices very reasonable. Highly recommend!

Partner

4/10

Poor

21 Feb 2026

Jorge Eduardo

The room in the first floor had a very bad smell coming from water underneath……they are aware of the issue. Reason mentioned was that the builyis very old.

Partner

10/10

Exceptional

13 Feb 2026

Adam

Very nice property with an old world feel and plenty of new world amenities. I highly recommend it for your stay in Montevideo.

Leisure Family_with_children

10/10

Exceptional

10 Feb 2026

Carla Fabiana

Amazing place with a very professional and courteous staff. I will be back soon.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Isabel

Excelente breakfast. Service exceptional and the room and hotel beautiful

10/10

Exceptional

14 Jan 2026

Manuela

It was beautiful to be in such a landmark building so well kept but also to be right on the beach with wonderful sea views right from our balcony window. The Carrasco area is also very nice and the service at the hotel is impeccable.

Partner

10/10

Exceptional

09 Oct 2025

gerardo

Todo muy. Je.

Business_and_leisure

8/10

Excellent

22 Sep 2025

Isabelle

The room looks a bit old, the curtains were detached on one side, and the electricity in my room stopped working one day so I had to change rooms.

Business Self

2/10

Poor

17 Aug 2025

Francisco

Indoor Pool is cold and they do not spend enough on heating during winter.Forget about relaxing in the Spa.

Breakfast time ends on the dot. Good luck if you need a extra cup of coffee. I never saw food disappearing so fast. Guinness book contestant.

Fancy Illy coffee cups in the room. Only the cups so you can enjoy the lousy instant regional coffee.

6/10

Pleasant

30 Jun 2025

mamad

Rooms were so so.

Leisure Friends

10/10

Exceptional

28 May 2025

Judith

Love

Always fabulous experience at this hotel

Partner

8/10

Excellent

24 May 2025

pablo

A little bit dated

Business Partner

10/10

Exceptional

17 Mar 2025

Catherine

Superb Hotel

This hotel is simply perfect. Superb service. Perfect location, exquisite architecture, large and luxurious rooms, comfortable beds with lovely linens, wonderful amenities. This is my third stay here and I will come from Canada to enjoy this hotel again.

Friends_and_family Friends

4/10

Poor

13 Mar 2025

John

Service was terrible, non existence.
Room was missing amenities in the bathroom. Did not provide water or coffee capsules (have to buy them) the room did not have a clock or speaker. The quality has gone down very badly

Leisure Partner

8/10

Excellent

08 Mar 2025

Robert

Very nice hotel if you are looking for peace and quiet, but is a bit far from many attractions.

Leisure Self

10/10

Exceptional

05 Mar 2025

Jeffrey

Great hotel

Top tier luxury in a convenient location near restaurants and the waterfront.

Friends_and_family Friends

10/10

Exceptional

26 Feb 2025

Vincent

Great value, conveniently located, with a lot of restaurants and cafes nearby

10/10

Exceptional

24 Feb 2025

Fulton

Staff is great. Spa is great. I had problems with air conditioning but that could have been user eror or I could have called staff for help I am sure.

10/10

Exceptional

16 Feb 2025

Ruby

absolutely beautiful, lots to see and do in the area. very safe, clean, lots to do!

Business_and_leisure Partner

10/10

Exceptional

16 Feb 2025

Pomp

Super neighbourhood, can do with room service

Leisure Family

10/10

Exceptional

20 Jan 2025

Elvira

Everything was perfect. The personnel was friendly, courteous and very knowledgeable.
The facilities are just a dream and the bed something to look forward to at the end of each day. I spent a week there and I’m already looking
Forward to return.
The only down side is that although I am a recurring customer that did not accommodate an early check in since my flight arrived early morning. That was a down point and something to consider when book.

Leisure Self

10/10

Exceptional

15 Jan 2025

A unique hotel

If you want a very special hotel this one is for you .
Sublime old decoration

Partner

10/10

Exceptional

27 Dec 2024

andrew

The staff at the restaurant were excellent

Leisure Family

10/10

Exceptional

26 Dec 2024

Juan

This is the best hotel in Montevideo. I highly recommend it. Staff is very friendly and professional. The property is really nice and the rooms comfortable and well equiped.

Leisure Family

10/10

Exceptional

04 Dec 2024

Stephane

This is a 6 star hotel. Facilities are fantastic, staff is exceptional, food is delicious.

Leisure Friends

10/10

Exceptional

12 Nov 2024

EDUARDO

Service, safe, amenities, quiet, very elegant

10/10

Exceptional

11 Nov 2024

Alfredo

Beautiful hotel grate location with different restaurants options

Business

10/10

Exceptional

04 Nov 2024

Logan

We ate at the hotel restaurant, 1921. The service was attentive, pleasant and all-out welcoming. Gonzalo was very knowledgeable and his hospitality was second to none. We were able to try and enjoy local wine that he recommended and his ability to speak English was an added bonus. The staff and hotel are amazing and any would-be traveler to Montevideo should make a point to have dinner at \"1921\" and afterwards head to reception and reserve a room. Fantastic!

10/10

Exceptional

03 Nov 2024

Sofia

Maintenance of the building on point. Perfect location and fun for couples of any age.

Leisure Partner

10/10

Exceptional

17 Oct 2024

james p

The location is perfect. Pleanty of good places to shop and dine lus the casino

Friends

2/10

Poor

05 Oct 2024

Mariel

WORST SERVICE AND DEFINITELY WORST STAY OF MY LIFE. Would never recommend this hotel. Was treated like i wasn’t paying to be there.

Leisure Family

8/10

Excellent

01 Oct 2024

Pepa

I was expecting much better service then I received and my room was very small and not very comfortable

Partner

10/10

Exceptional

14 Sep 2024

Flavio

The hotel is fantastic !!! The area is very beatiful and overall people very nice and helpful. the restaurant and bar have great food and drinks. The hotel architecture very classic and well mantained … The Carrasco area around the hotel has plenty of good restaurantes and shpping stores.

Sebastian at the porter always nice and friendly.

I strong recommend Sofitel in Montevideo

Leisure Partner

10/10

Exceptional

30 Aug 2024

Dan

Beautiful place with the most polite, friendly staff.

Leisure Self

10/10

Exceptional

30 Jul 2024

Paul

A wonderful front desk that helped me book an airline reservation

Leisure Self

10/10

Exceptional

27 Jun 2024

Pablo

Beautiful hotel. One of my favourite.
Historic building that has been very tastefully restored. Rooms are modern and comfortable. Great breakfast.
In Carrasco, which is very safe and infinitely preferable to the city centre (Montevideo is a small city, so getting downtown is super easy). I will definitely go back.

Leisure Self

10/10

Exceptional

21 Jun 2024

Duane

Good

10/10

Exceptional

19 May 2024

Miguel

Excellent

Leisure Family

6/10

Pleasant

24 Apr 2024

Raja

Disappointed

Great property, but poorly managed and dilapidated. It is not not up to the normal fine standards of the Sofitel brand.

Friends_and_family Family

6/10

Pleasant

10 Apr 2024

Mary

The property is in a great area with lots of dining options. The exterior of the building is stunning. Our room was in need of some updating. The carpeting needed updating and the patch work done to the ceiling was visible. Additionally on our second night the television and several electrical outlets were not working. The initial person who checked us in was not so welcoming. When I asked for a.room with a water view she told me that all of the rooms in the hotel were taken but I had a great city view. Which was untrue, the view was of a mechanical unit. After unpacking we came down and she then asked if we wanted to change rooms the following day, not after unpacking for a 2 night stay. Later we went to reception for recommendations for things to do and places to eat and were given a restaurant which was closed in Monday’s and a museum which was also closed. Needless to say after ubering to both locations it was not only disappointing but a waste of time. On a positive note.. you can’t beat the location and the property has many amenities.. sadly our room was not up to Sofitel standards.

Leisure Partner

10/10

Exceptional

03 Apr 2024

John

I can’t say enough about the level of service and quality provided by this hotel. The place is spectacularly beautiful and the rooms are spacious. The on site restaurant is excellent as are the restaurants in the immediate neighborhood. In addition, the place is across the street from the beach. Finally, the price is extremely competitive. I’ll be back.

Leisure

4/10

Poor

03 Apr 2024

Owen

Dear Manager,

I hope this letter finds you well. I recently had the pleasure of staying at your esteemed establishment, the Sofitel Hotel in Montevideo. While I appreciated many aspects of my stay, there were a few areas that fell short of expectations for a five-star hotel experience.

Firstly, upon arrival, I encountered issues with the room amenities. The air conditioning unit emitted a disruptive noise throughout the night, which affected my ability to rest comfortably. Although the other concerns, such as the malfunctioning fridge and warm water, were promptly addressed, albeit in an unusual Way by locking me out of the cabinet where the fridge was and where teacups so I could not make tea.. the noise from the air conditioning persisted.

Additionally, the service experience was not as seamless as I had anticipated. On multiple occasions, I encountered difficulties with the key cards for the lift, which required replacement. While these issues were minor, they detracted from the overall guest experience.

Furthermore, I observed instances where the approachability and problem-solving skills of the staff could be improved. Instead of embracing a can-do attitude and finding solutions to challenges, there seemed to be a default response of \"that's not possible.\" And \"I will check \"For instance, when seeking assistance from the front desk and reception, although very polite and courteous, I encountered delays and ultimately had to resolve matters independently.

One partic

Leisure Family

8/10

Excellent

02 Apr 2024

maria

Nice stay

Leisure Family_with_children

10/10

Exceptional

18 Mar 2024

Carolyn

Great hotel right in front of the beach. The staff are amazing. The room we got had a view of the beach and was big with bathroom separate from the shower. We dined at their restaurant for dinner where every recommendation for appetizers, entree and dessert was better than the next. I would definitely stay here again.

Leisure Family

10/10

Exceptional

10 Mar 2024

Joseph

Beautiful hotel, great location in safe walkable neighborhood. Well appointed room, excellent restaurants, casino and spa. I will return.

Leisure Self

10/10

Exceptional

26 Feb 2024

Carlos

Great restoration of a very classic hotel!!

Leisure Partner

10/10

Exceptional

25 Feb 2024

Brent

The Sofitel was terrific. Recommend staying here. Classic traditional hotel with great service. It's located in a beautiful neighborhood at one end of montevideo. Restaurants and shopping just behind the hotel.

Leisure Partner

8/10

Excellent

18 Feb 2024

Laurence

Hotel room was comfortable. good beds.

Leisure Friends

8/10

Excellent

11 Feb 2024

Antonio

Staff

Leisure Self

2/10

Poor

03 Jan 2024

Calvin

I booked a room at the Sofitel with one Queen size bed to enjoy during the day and let the children sleep at night for a few hours while my wife and I spent time at the hotel’s casino until our 3am departure time to catch our flight to the US. Our goal was to not sleep at night in Montevideo and sleep instead during our entire 13 hour flight combo to Los Angeles, CA to avoid jetlag.
Upon our arrival, the hotel management insisted that we purchase a second room because per their policy, two adults and two children could not stay in one room no matter the circumstances. It should not be up to hotel management to decide how I want to spend the night with my family.
I have never experienced such strictness and rude attitude anywhere I have travelled. Even though I am fluent in Spanish, it is not my primary language. I still did my best to explain the reason why I chose to book one room instead of two, to no avail.
We were given a separate room, not connected to ours, for our two daughters. My daughters' room had a connecting room not belonging to us, and even though I asked for that door to be locked, it didn't happen. We had to place our luggage in front of the door to avoid an unwanted intrusion.
We arrived at the hotel around 11am. There was not a single restaurant that offered any kind of food at that time of day. Our only available option was to order food to our room. Overall, a horrible experience that shattered my opinion on the Sofitel brand.

Business_and_leisure Family

10/10

Exceptional

06 Dec 2023

Catherine

The best hotel in Montevideo

Loved the hotel and staff Martin, Frederico and Camilla. Very friendly and helpful and spoke English very well.

Absolutely loved the bedding.

Friends_and_family Friends

10/10

Exceptional

05 Dec 2023

jim

Beautiful and graceful hotel. A national landmark. We were upgraded to a suite. The lobby was restored to its original condition with skylights and crown molding.

The hotel is in Carrasco which is the best neighborhood in Montevideo. You can walk out the door and be on the Rambla or turn up the street for restaurants and shopping.

The hotel has a spa, workout room, small indoor/outdoor pools, and a dry sauna.

There is a lounge and restaurant.

Our room was a corner suite with views of the water. It was large and very comfortable.

We got a good deal with Expedia, about $70 less than the Accor rate.

Staff were friendly and spoke good English.

Leisure Partner

10/10

Exceptional

18 Nov 2023

Michael

The Sofitel is a classy beautifully renovated top hotel. It is located away from the city in the lovely Carrasco neighbourhood. It boasts a first class restaurant worthy of its setting.

Leisure Partner

10/10

Exceptional

31 Oct 2023

Manuel

Excellent hotel to stay in Montevideo

Leisure Partner

4/10

Poor

09 Oct 2023

Guillermo

The glass of the balcony window was all cracked and ready to break. Really a shame. How could Expedia recommend this kind of Hotel.

Leisure

10/10

Exceptional

10 Aug 2023

Hernan

Very nicce hotel with extremely polite and professional staff.

Business_and_leisure Family

10/10

Exceptional

05 Aug 2023

RUBEN

a great gem facing the River Plate! don't miss it, great location near the airport, safe area, great service, super breakfast. Many thanks to Ms. Maria del Mar, Manager, for all attentions during our visit.

Leisure Partner

10/10

Exceptional

16 May 2023

Gary

Beautiful property

This is a truly beautiful property in a hip and trendy area with lots of services, food, shopping, and a great tennis club within walking distance. The staff are friendly, very responsive, did not look annoyed when I used my terrible Spanish, and the service was top notch. Nice gym with a wide variety of spa services. Did not use onsite dining but the menu looked very good. It's 15-20 minute Uber from downtown Montevideo.

Self

10/10

Exceptional

24 Apr 2023

patricia

Wonderful place in a lovely, walkable part of Montevideo. Definitely a special hotel, with a terrific restaurant (1921).

Leisure Partner

8/10

Excellent

23 Apr 2023

Joao

For two consecutive days my room was not cleaned after 4 PM. After complaining the room was cleaned in a hurry and the final result was not good.

Leisure Partner

10/10

Exceptional

28 Mar 2023

Carla Paola

Best hotel

Family

10/10

Exceptional

07 Feb 2023

Verified traveler

Casino atm ate my credit card

Leisure Partner

8/10

Excellent

27 Nov 2022

dennis

Hotel is beautiful. Room layout is strange with toilets in the hall and sinks in the bathroom

None of the staff ever opened the doors which seemed weird even when coming back with our hands obviously full

Leisure Partner

2/10

Poor

21 Nov 2022

Verified traveler

Poor confort, not well clean. Not air fresh in the room, the windows cannot open well. They gave us a suite that was already occuped. Terrible small and cleanless pool inside and outside.

Leisure Partner

10/10

Exceptional

11 Oct 2022

Cecilia

Ok.small room. Weird set up

Leisure Partner

2/10

Poor

27 Aug 2022

Martin

Bad service. Abandoned hotel

The room was with many lights broken. No hands towels. The shower didnt work well.

Finally, we need to leave at 7:30 and when we went to take the breakfast, no coffe or any hot drink were available.

We left without take the breakfast!

Business

8/10

Excellent

29 Jul 2022

edegar

This was a gorgeous neoclassic building, very beautiful decor. Staff was very helpful. Only negative thing was I felt the heat was too high, eventually it was a manner of turning it off. Also, it was hard to find the light switches (especially in the bathroom. The shower was great! Probably I would stay here again

Leisure Family

4/10

Poor

29 Apr 2022

Winston

I expected more from Sofitel. The room service is very poor and very slow delivery. The Consierge made restaurant reservations I requested but never contacted me to confirm. I basically had to be on top and call many times to get jobs done. Stressing, not relaxing at all…

Leisure Partner

10/10

Exceptional

05 Jan 2022

Mark

Wonderful

Leisure Friends

10/10

Exceptional

25 Dec 2021

LARISSA A

Beautiful, luxurious hotel. Staff is so friendly and kind, and the view is incredible.

Self

10/10

Exceptional

22 Dec 2021

WeSt

I liked the casino, the restaurant, the room, the historic building, the desing in general. Unluckily, we couldn´t visit the pool because it opens from Wednesdays. The hotel is far away from the down town.

Leisure Partner

10/10

Exceptional

19 Dec 2021

Emerson

The hotel is great and very comfortable

Self

10/10

Exceptional

04 Dec 2021

Paul

Very nicely done and staff was excited to help us as it opened for the first time in 18 months after Uruguay re-opened

Leisure Friends

8/10

Excellent

04 Mar 2020

Verified traveler

Great location. The staff was lovely.i enjoyed my stay!

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Verified traveler

The staff was excellent. The location is excellent.

Leisure Partner

10/10

Exceptional

10 Feb 2020

Roberto

The architecture of the whole building is unique, marvelous. I don’t like that they salute you in French but if you reply in French they don’t reply back.

Friends_and_family Family

10/10

Exceptional

19 Dec 2019

Verified traveler

The staff and level of service were exceptional and left a lasting impression. As a seasoned business traveller I rarely if ever experience such service outside Hong Kong or Switzerland. To find it in South America was truly unexpected.

Business_and_leisure Family_with_children

10/10

Exceptional

26 Oct 2019

Barton

Best Hotel In Montevideo. Good restaurant in house, plus a Casino down stairs. 30min from downtown. Nice on the beach, get away from busy old town centre.

Self

8/10

Excellent

18 Oct 2019

Eduardo

Good Spa, fitness center must improve, some equipments were not working

Leisure Family

8/10

Excellent

06 Oct 2019

Verified traveler

Location is ideal if arriving or leaving from Aep airport

Friends_and_family Family

10/10

Exceptional

11 Sep 2019

Sandra

Great experience!

The hotel was much more than I imagined. The restaurant food was amazing and the staff was super friendly..Highly recommend this hotel.

Business

10/10

Exceptional

27 Aug 2019

Verified traveler

The staff and management are truly extraordinary. An incredible team who create a \"home away from home\" for us frequent guests, and in fact for ALL guests. This is an experience above all others in the hotel industry! Will be so happy to come back again soon!

Leisure Partner

10/10

Exceptional

28 Jul 2019

Bonnie

The staff are truly exceptional - what a great team!

Leisure Self

10/10

Exceptional

07 Jul 2019

Verified traveler

the building itself is a historic site, super friendly staff. very good food

Business Self

10/10

Exceptional

17 Jun 2019

Verified traveler

It is a very nice property, somewhat far from the big action of the City but nonetheless beautiful. The casino downstairs is small but nice. The staff was very friends, attentive and addressed all concerns and questions. Thanks for a nice stay!

Leisure Family

10/10

Exceptional

05 Jun 2019

Verified traveler

Magnifique alfajor and personalized letter found in room when checked in

Friends_and_family Family

10/10

Exceptional

11 May 2019

Verified traveler

Very good hotel : nice/confortable. Good service

Luxurious hotel very pleasant. Nice location in front of the water. Amazing building. Good service (luggages/front desk). Good breakfast.

10/10

Exceptional

05 May 2019

Bonnie

The staff are truly exceptional! A marvellous culture of kindness.

Leisure Self

10/10

Exceptional

23 Apr 2019

Verified traveler

Extremely beautiful facility. Breakfast was very good and varied. Stayed in a Junior Suite which was very nice. Has an indoor and outdoor pool. Am not a gambler so really did not use the casino except for drinks, but when we challenged the bartender to come up with a new concoction he came through! Facility is close to many really good restaurants but is far from downtown Montevideo, and that is the only drawback.

Leisure Partner

6/10

Pleasant

09 Apr 2019

Mark

Disappointing. The staff were friendly and helpful but the property did not live up to expectations. The first room we were in (room 103) was in terrible condition - the walls were scratched, paint scuffed, the furniture torn, and mirrors dusty. Since the air-conditioning would not stop making a whining noise they moved us to room 404 which was much better. The bathrooms are poorly laid out. There is no iron in the room. There is a kettle but no coffee and tea supplies other than sugar. The breakfast was quite good but for US$25 per person you're probably better off eating at one of the many restaurants close to the hotel. The best thing about the property is the staff. They were always friendly and helpful. It's also a nice location across from the Rio de la Plata and close to some good stores and restaurants.

Leisure Partner

10/10

Exceptional

09 Mar 2019

Verified traveler

Excellent Hotel in unique location
Very friendly and helpful staff
Great food
In all...., we will come back soon

Leisure Partner

10/10

Exceptional

07 Mar 2019

Verified traveler

An over the top, elegant landmark hotel. Incredible lobby. Superb staff. My room was beautiful, quiet and beautifully appointed. Gorgeous bathroom, huge closets and a luxurious bed. Dead quiet.

Leisure Self

10/10

Exceptional

03 Jan 2019

Verified traveler

Loved the hotel and friendly staff. Didn’t like that breakfast was not included and it was expensive.
Also, they charged $800.00 to my credit card from the start for incidentals without letting us know first.r. Refund was done but it was shocking that they charged it in the first place.

8/10

Excellent

18 Dec 2018

Verified traveler

The hotel is beautiful with lots of period detail and the staff were wonderful. It is in a good location in a quiet neighbourhood. The only think we didn't like was that the bath, shower and washbasin were not divided from the bedroom. No matter how close you are as a family, you want to be able to close the door behind you when you're in the bathroom. Otherwise, it was really wonderful.

Family

6/10

Pleasant

27 Nov 2018

Verified traveler

Bathrooms were no well taken care of. sink and bath-tub were blocked.

Business Self

10/10

Exceptional

25 Nov 2018

BillReihl

We arrived n a delayed flight and the airline lost our bags. Martin and Marco were very professional and accommodating and helped to rearrange everything and we still got our amazing suite

10/10

Exceptional

18 Nov 2018

Nolan

great hotel, building.

Location : close to the airport and off the Rambla, rather far from the city, 30mins to the old city . A few good restaurants around.

Lobby: one of the most amazing lobbies of a hotel. Amazing deco, space and stained glass ceiling reflected the outside facade of the building.

Check in: smooth but as a gold hotels.com member I should have got an upgrade which didn’t happen, I did get an upgrade the next day.

Room : had the junior suite , room 227 which was what I booked however the room was dark, lacked adequate natural light and a background noise from the aircon. units was a bother.
We moved to room M06 which was much better, had its own seating area and a better view and two windows with natural light.

Bathroom : room 227: the bathtub was literally in the bedroom. Design pretty poor.Room M06: separate bathroom.

View:room 227 of the side street. Room M06 of the Rambla

Gym : small but adequate located in So Spa called So Fit.

Pool: indoor was excellent and enjoyed the spa area on the rainy day.

Breakfast :very good spread in an amazing space.

Staff: check in was good. Breakfast staff was variable. Joana was slow and got out orders wrong.

Positives: beautiful building, close to the airport.close to the Rambla.

Negatives : distance from the city

Friends

8/10

Excellent

16 Nov 2018

Verified traveler

Amazing location and beautiful building. Staff is very nice. A/C didn't work throughout the stay and could not be fixed. Gym very small (and hot given no A/C)

10/10

Exceptional

16 Sep 2018

m DE LUQUE

100% recommended

Great Hotel for both business and pleasure.
Beautiful location, excellent service from staff.