Comfort Inn & Suites at Dollywood Lane

United States , Gatlinburg - TN
PIGEON FORGE, 3712 Parkway
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100 reviews shown

10/10

Exceptional

12 May 2026

Milagros

Meagan was excellent, knowledgeable and helpful!!! Thank you for making our stay a great experience!!!!!

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Tonya

Nice place for a quick stop over

10/10

Exceptional

11 May 2026

UTKURJON

👍

10/10

Exceptional

10 May 2026

Mireille

Everything was on point. I got thrown off by the special room w disability access. I was a by afraid to flood the room w the one level shower.

Self

10/10

Exceptional

09 May 2026

Angela

Loved the shuttle to and from the airport for a quick overnight stay. Quick check in. Did not participate in the breakfast.

Partner

10/10

Exceptional

09 May 2026

Kenneth

Good breakfast, the service was excellent.

6/10

Pleasant

09 May 2026

Pauline

The property was clean and well maintained, however I still cannot understand why I was placed in a wheelchair accessible room. If my stay was longer I would have requested a different room. The bathroom was shockingly different with no place for my toiletries. I was extremely unhappy.
Parking also poses a challenge.

Self

6/10

Pleasant

09 May 2026

Dymonde

Family

6/10

Pleasant

08 May 2026

Jonathan

Stayed May 6–7 2026 after returning from an international flight. The room itself was clean and functional, and the airport shuttle was convenient. However, the check-in experience felt disorganized, and the lobby was unusually loud late at night. After falling asleep around 1:30am, I was awakened at 2:30am by a prolonged loud conversation from the front desk/lobby area and could not return to sleep. For an airport hotel serving late arrivals and early departures, overnight quiet should be a priority. Overall, adequate but disappointing given the purpose of the stay.

Self

6/10

Pleasant

06 May 2026

Natalie

The shuttle, friendly staff and key card security was nice and the sheets were soft. However, the hotel feels old and smelled strongly of bug spray. The floor and tables at breakfast were tacky/sticky (not the fault of the attendant, she was wiping and cleaning). Need to invest and freshen up.

Self

8/10

Excellent

05 May 2026

nellia

Need to have more time to get to the airport by shuttle bus. There are 8 terminals and it may take up to 35-45 minutes to to the final terminal

Self

10/10

Exceptional

05 May 2026

Gopinath

Breakfast was good

Self

6/10

Pleasant

04 May 2026

Abby

Breakfast was what you expect nothing amazing but average. Washrooms on main floor needed attention. Very noisy with hearing doors opening all hours and street noise.

Friends

10/10

Exceptional

03 May 2026

Evan

Very friendly staff.

10/10

Exceptional

03 May 2026

Alicia

I enjoyed staying at this facility. The shuttle ran on time from the airport to the hotel. The room was clean! Very quiet at the appropriate times! Breakfast is served in the mornings and is a convenient bonus. The staff was very friendly, helpful, and professional!! I definitely recommend this hotel

Self

6/10

Pleasant

03 May 2026

Brenda

I like the place. I didn't like the shuttle service because it starts only at 5AM. How about guests whose flight is early like me? I need to book uber and didn't avail their shuttle.

Self

6/10

Pleasant

02 May 2026

Linda

The room was small, but clean. I asked for help with my luggage and was told they didn’t have anyone to help me. I explained that I had just been discharged from the hospital. The woman at the front desk asked a maintenance man to help me. The man was very nice and took my luggage to my room. There were lots of choices for breakfast. The food looked fresh and I saw a worker restocking the eggs and other hot foods. The shuttle was right outside the entrance to the hotel. It was an older van, but got us to the airport with no problems.

Self

8/10

Excellent

02 May 2026

Kenda

Lady staff was amazing

Friends

10/10

Exceptional

01 May 2026

Robert

No breakfast. Early flight

Friends_and_family Family

10/10

Exceptional

01 May 2026

Gabriel

Clean room and very helpful staff. Airport shuttle very useful. Breakfast was not fancy but not bad - just enough for what was expected. Would stay again!

Partner

2/10

Poor

30 Apr 2026

Garry

The room was very noisy! Elevator noise on one side and street noise from cars and trucks from the windows. We could hear planes flying overhead. The window covering didn’t prevent light from coming in on both sides. Very cheap shades that got stuck every time we tried to close them.
We were woken up in the morning by a fire alarm!! It went off and continued very loudly. We had to evacuate the building before we could get fully dressed. It was cold outside. We waited for 20 minutes until 3 NYC fire department trucks came and 10 firefighters rushed in and soon found out it was a false alarm.
This was one of the worst hotels I have ever stayed at. It’s not soundproof and very rundown. It’s across the street from storage yard for trash trucks and snow removal equipment with mountains of debris and salt for snow melting!!

Partner

10/10

Exceptional

29 Apr 2026

Ruairi

Breakfast is very basic and as its finishing at 9am is mildly inconvenient for tourists but overall it is okay.

Family

4/10

Poor

28 Apr 2026

Joseph

They gave my room away so I had to be downgraded to a worse room. It was at least clean and comfortable which is more than I was expecting for a discount hotel near JFK. Breakfast was below average but good enough for one day.

Partner

10/10

Exceptional

28 Apr 2026

TruAnn

Unfortunately we had to leave at 4:45 am, so although I booked this hotel for the free shuttle, we were not able to use it. That was rather disappointing. I also heard someone else asking the same thing. I wish it was a 24 hour service. That would have been very helpful, or at least mention the times that the Shuttles run on the Hotels.com website. I didn't learn of the times until after I booked and then I couldn't cancel. I called to see if I could and was not allowed to.

Friends_and_family Family

4/10

Poor

28 Apr 2026

Mark

Although I walk with difficulty (using a cane) and was pulling a suitcase and carry-on, I was given room 128 -- the furthest away from the elevator.
The room itself was clean enough. But it was overheated and trying to adjust using the heat/AC controls gave no result.
The room also did not have a chair -- neither a recliner-type nor even a desk chair. I have never paid $220 for a motel room that didn't even have a chair, and I never will again.

10/10

Exceptional

28 Apr 2026

Sherina

Short stay, but staff was great, hotel was clean and room was comfortable. Only complaint were the loud guys outside our windows at 2am.... but not the hotel's fault, I know!

8/10

Excellent

27 Apr 2026

Rebecca

No on site parking. Staff was super friendly and helpful..

Self

10/10

Exceptional

22 Apr 2026

Kevin

Was good

4/10

Poor

21 Apr 2026

Joshua

Would not stay here again

Partner

4/10

Poor

20 Apr 2026

Ilene

I asked for clean towels twice and didn’t receive them. No parking available on site.

Self

6/10

Pleasant

20 Apr 2026

RAWLE

Cleann room

Friends

10/10

Exceptional

19 Apr 2026

Shannie May

The free shuttle and included breakfast make this hotel the place to stay when on a quick stopover at JFK. Well worth it!

Self

10/10

Exceptional

19 Apr 2026

Abu

yes

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Doris

Clean room . Has breakfast

Partner

8/10

Excellent

18 Apr 2026

Clive

I enjoyed the cleanliness of the property, for the average person they’re good options for breakfast, non for vegans. The location was great, but the view from the property was not the best looking at sanitation trucks and road salt mounds.

Self

2/10

Poor

18 Apr 2026

Michael

My flight was canceled and they didn't refund my reservation. I do not recommend this hotel or Expedia.

Family_with_children

10/10

Exceptional

17 Apr 2026

David

Great stay during a chaotic travel day!
After a wave of flight cancellations, the Comfort Inn JFK was exactly what we needed. Its close proximity to the airport and the convenient shuttle made the transition seamless.
The standout, however, was the staff. They were incredibly accommodating and managed to get us a very early check-in, which was a huge relief. Everyone we encountered was pleasant and genuinely helpful. Highly recommend if you’re looking for a stress-free stay near JFK!

Family_with_children

10/10

Exceptional

17 Apr 2026

JOEY

Room were clean. Staff especially Cassandra is very helpful. Air conditioning is good as well as the breakfast.

Self

10/10

Exceptional

17 Apr 2026

Erzsebet

Good breakfast and the airport shuttle was very convenient. Comfortable room. Public busy stop is right in front of the hotel. Great choice to access JFK.

Partner

10/10

Exceptional

16 Apr 2026

Beatrice

Breakfast was fresh and the room was clean.

Partner

8/10

Excellent

16 Apr 2026

gayatri

Great convenient n clean

Family

6/10

Pleasant

15 Apr 2026

heather

Great breakfast!

Family_with_children

8/10

Excellent

15 Apr 2026

Maja

Booked last minute as we had an unexpected layover in Jfk. Clean, comfortable and friendly staff. Couldn't have breakfast as we had an early morning start but hotel offered little take away bags with snacks instead which was nice. Will stay again.

Friends_and_family Family

10/10

Exceptional

14 Apr 2026

Jean Luc Albert

It is always a pleasure to be here! I feel very comfortable here, the staff is very professional and the breakfast is very good

Self

8/10

Excellent

12 Apr 2026

Matilde

Breakfast was really good!

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Steven

Property is convenient to JFK, but that’s about it. Very limited food options, with delivery or uber being the only ones. They advertised a bar for drinks with snacks, there is a bar but it’s empty, no staff, no drinks, just an empty wall. Snacks available are mostly chips and sodas. Room was comfy and clean but the A/C was useless.

Self

4/10

Poor

11 Apr 2026

Sarah

Room was clean, lots of noise from outside, smelled marijuana in halls. Staff were friendly, and place was kept as best as possible. But not much you can do about the giant pile of dirt out front

Family_with_children

8/10

Excellent

11 Apr 2026

Vishal

The staff were very helpful and supportive.
The hotel is very clean and maintained.
The breakfast options were satisfactory however there is room for improvement in terms of its it being less processed based

Self

6/10

Pleasant

11 Apr 2026

Jamari

Room was clean. Breakfast wasnt bad for a hotel. However it makes no sense that the day i checked out the driver for the shuttle told me i needed to be a resident in irser to get a ride to the airport when i wasnt a resident when i got picked up from the airport.

Self

10/10

Exceptional

08 Apr 2026

Dana

Clean and nice room and nice staff and breakfast

Partner

6/10

Pleasant

07 Apr 2026

ALAN

Nice property. Clean, professional staff. However due to circumstances not under their control, they are right next to ongoing road/lot overnight construction. Made getting adequate sleep very difficult

Self

10/10

Exceptional

07 Apr 2026

Noah

For a cheaper night stay in New York, this hotel was perfect. The shuttle from the airport to the hotel was extremely convenient and saved us the high cost of other services. Also there is a bus station right outside the hotel, which for a longer ride, allowed my group to easily get to the subway station and travel from there. Only thing to consider is that there isn’t great food options close by, so plan on eating out before coming back!

Friends

8/10

Excellent

06 Apr 2026

Leslie

Located minutes from JFK

8/10

Excellent

06 Apr 2026

Hendrik

Well situated. The shuttle service to and from Jamaica and JFK on schedule.

10/10

Exceptional

06 Apr 2026

Tarmattie

The overall stay was very good.. would stay again next visit.

Partner

10/10

Exceptional

05 Apr 2026

rachael

After a horrible experience at LaGuardia airport with our flight to Disney cancelled and 2 very upset children we booked another flight for the next day out of JFK. Our flight didn’t get cancelled until midnight so we quickly booked a hotel room to sleep for a few hours. The receptionist at this property was AMAZING! She was so kind and had a bagged breakfast for us in the very early morning - I wish I got her name! She is the best!

Family_with_children

10/10

Exceptional

05 Apr 2026

Cintia

Clean, the staff very kind. Super convenient with the shuttle to the airport.

10/10

Exceptional

05 Apr 2026

Judith

Good to stay in clean place

8/10

Excellent

05 Apr 2026

Maria

Close to the airport - clean with a hot shower .. staff very helpful

Family

6/10

Pleasant

04 Apr 2026

Norbert

Shower floor flooding, easy to slip

6/10

Pleasant

03 Apr 2026

Shomar

Shuttle was easy

Self

10/10

Exceptional

02 Apr 2026

Wendy

10/10

Exceptional

02 Apr 2026

Shanikwa L

Really clean

Partner

8/10

Excellent

02 Apr 2026

Paul F.

Across the street from the sanitation department. That’s the only reason that I read the surrounding area bad.

Self

10/10

Exceptional

02 Apr 2026

Jaime

Wanted a quick trip to nyc. This was a perfect location with the bus stop across the street and only being 10min from the airport with shuttle.

Partner

10/10

Exceptional

01 Apr 2026

Debra

Yes

8/10

Excellent

01 Apr 2026

Antonette

Waited for about an hour for shuttle pick up, but everything else was good.

6/10

Pleasant

31 Mar 2026

Valerie

Upon checkin a woman named cassandra was extremely mean and rude. I told her I am very sad because my mom died and she said “so my mom died too” i said yesterday? She said we do not have any rooms until 3:00. It was 6:30 am. I sat in the lobby. Luckily for me a new lady came in around 8 and she gave me my room early. But this was an exasperating experience. Cassandra also said to me that there are other hotels nearby and she had the option whether she wanted to check me in or not. This was very bad.

8/10

Excellent

30 Mar 2026

Nicola

Breakfast was good. Staff very helpful. Shuttle bus pick up at JFK was smooth. My room was located on a flight path.

8/10

Excellent

30 Mar 2026

Rebecca

The man who checked us in late on March 20th was fantastic and the room was clean.
The shuttle driver had no idea where he was going and took literally 40 minutes and the guests on the shuttle finally speaking up to get him to terminal 8 where most of us were flying out of.

8/10

Excellent

28 Mar 2026

Hendrik

The transport to the airport was on time. Breakfast was good. Convenient food ordering arrangement for delivery.

Partner

8/10

Excellent

28 Mar 2026

Prudence

It was great value for money. I would use it again

8/10

Excellent

27 Mar 2026

Rana

Basic breakfast. Good for quick charge.

8/10

Excellent

27 Mar 2026

Rudolph

The room was clean. The staff were friendly and cooperative.

Self

10/10

Exceptional

26 Mar 2026

Jenelle

Clean room quiet and friendly staff

Self

10/10

Exceptional

25 Mar 2026

Eric

I had a mixup when I booked it (my fault) and the lady at the front desk was awesome with helping me get it all fixed. It was midnight and after a 14hr flight from Hong Kong, I just wanted to shower and go to bed. She made it possible.

Self

10/10

Exceptional

25 Mar 2026

Ismail

Extra ordinary service

Self

10/10

Exceptional

24 Mar 2026

Emma

Great location for getting to JFK. Clean hotel. Friendly staff. Didn’t try the breakfast. Not sure if it would work location wise for a holiday. Also only on street parking but that didn’t apply for us

10/10

Exceptional

24 Mar 2026

Angela

Friendly and helpful staff. Convenient location if you’re flying out of JFK.

10/10

Exceptional

24 Mar 2026

Jerel

Evwerything went smooth. Place was clean. Staff was extremely nice and helpful. Breakfast in the morning was amazing. Would definitely come back

2/10

Poor

24 Mar 2026

J Robert

This place is a RIPOFF , for $245! Unless you’re in a jam, I would not recommend this place!
I will write a letter to the NY hotel commission, and report them, for DEMANDING a CC when the room is fully paid for., just to have your CC info in their system

Self

8/10

Excellent

23 Mar 2026

Yonathan

👍👍

Partner

10/10

Exceptional

23 Mar 2026

Mireille

Yes all good. I wished there were garbage can in the bathroom

Business

10/10

Exceptional

23 Mar 2026

Naveen

Very convenient if you’re overnighting or staying for a couple days and need to be close to the airport (JFK).

The shuttle is very efficient and on time.

The rooms are comfortable.

Partner

6/10

Pleasant

23 Mar 2026

saikiran

Clean Room, Breakfast was good but staff are terrible

Family_with_children

2/10

Poor

23 Mar 2026

Claudia

The elevators tank, the rug were so dirty and old. The breakfast was absolutely disgusting. That's why it's included because nobody would pay for that.The shower was gross it was just in the side of the room with no actual doors or barrier and the water when all over the whole bathroom. The front desk person didn't give me a wake-up call that I requested and told me that I was on a list for a shuttle at nine o'clock in the morning and then when I came down in the morning I was told that it was full and I wasn't on there. The only reason I stayed here was because it was close to the airport and I did have an international flight to get to, but I needed to take an uber anyway. Why would you have room thermostats set to 67° with no way of adjusting it. Bad food, dirty, and freezing with staff who don't care.

8/10

Excellent

22 Mar 2026

Suzanne Marie

While the immediate area around the hotel looks a bit rough, the hotel itself was very comfortable and a solid choice for a JFK stay. The room was great, featuring a comfy bed, reliable Wi-Fi, and quality amenities like the TV. I also really appreciated the breakfast offerings and the helpful shuttle service to and from the airport.

The staff was friendly and went out of their way to help me navigate the transit system for my trip into Midtown Manhattan. If you can look past the neighborhood’s first impression, the service and interior comfort make this a 4-star experience.

Self

10/10

Exceptional

22 Mar 2026

Yashia

Yes and overall the hospitality was great.

Partner

10/10

Exceptional

21 Mar 2026

Jamison

Very professional and efficient staff. Clean rooms and good breakfast. Very convenient to JFK.

Self

10/10

Exceptional

21 Mar 2026

James

Shuttle from federal station was fantastic. We arrived and the shuttle had already left. I contacted the hotel and they sent the shuttle in less than 10 minutes. Absolutely fantastic! The breakfast was perfect and certainly exceeded expectations for a comfort inn. Can’t say enough about the place.

10/10

Exceptional

21 Mar 2026

Justin

Very flexible check in! Friendly and helpful staff, breakfast was nice. Clean and comfortable room and beds. 😁

Friends_and_family Friends

10/10

Exceptional

20 Mar 2026

Basma

I can’t remember the guy’s name at the reception when i checked in but i wanna say thank you for being kind and welcoming!

Family

8/10

Excellent

20 Mar 2026

Lorraine

Good for quick overnight to catch an early morning flight. Shuttle doesn't run until 5 am so if you have an earlier flight be prepared to take a taxi.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

DeShon

Friendly staff.

10/10

Exceptional

19 Mar 2026

Sheila

Very pleasant staff

10/10

Exceptional

19 Mar 2026

Bridgette

The property was great… the staff at the location was very helpful and friendly…. When I return to New York I will definitely stay there again…

Self

6/10

Pleasant

19 Mar 2026

Justin

Cars outside began honking incessantly at 5 AM. I’m not sure how anyone could have slept through that. I wouldn’t stay here again based on the noise level. However, the staff was incredibly kind when checking in.

Self

10/10

Exceptional

19 Mar 2026

CESAR

Conveniently located just minutes from the airport, this hotel offers a complimentary airport shuttle, portable breakfast options, and exceptionally friendly and attentive staff.

Family_with_children

10/10

Exceptional

18 Mar 2026

Dolores

Internet was good. Arrived late and no reasonable snack choices. Carpet in hall and elevator looked worn and in need of replacement
Shuttle service was excellent to and fro from airport

Self

2/10

Poor

17 Mar 2026

Daniel

Had to cancel. No refund or redress