Hilton Strasbourg

France , Strasbourg
STRASBOURG, Avenue Herrenschmidt, 1
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100 reviews shown

6/10

Pleasant

05 Mar 2026

Tom

Stayed for a conference nearby. The hotel has a nice exterior but the rooms are tired. And unbearably hot. I didn't sleep throughout my stay.

Business

8/10

Excellent

28 Dec 2025

yael

Breakfast désorganisé et rien de prêt

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Basil

Large rooms

10/10

Exceptional

23 Dec 2025

Chris

Everything about our trip was amazing for our Christmas vacation. Staff were super friendly and helpful. Breakfast, and happy hour was a nice touch. Room was comfortable. Super close to downtown by taking the Tram. Highly Recommended!!!

Partner

10/10

Exceptional

21 Dec 2025

Frea

I like that I was close to public transport (Tram at Lycée Kléber) to get to and from the Christmas Markets (of which there were 5!). I always enjoy the free breakfast and the amenities (hygiene products and the carafe for water). It was a bonus to have dinner there too, but one of the dinner menu dishes was not to my liking. The kind waitress didn’t charge me for it since I took one bite!

Leisure Self

8/10

Excellent

11 Dec 2025

HANS JOHN OLIVER

Room was clean and comfortable

Business

10/10

Exceptional

08 Dec 2025

WILBUR

Nice hotel in a great area. Just a short safe walk to the city center.

Leisure Family

10/10

Exceptional

07 Dec 2025

Katie

Lovely large, clean room with a huge bed. Great toiletries. Very quiet too, even though the hotel seemed busy. Ample onsite parking, although not cheap. There was free street parking mentioned on the site but this didn't seem to exist! Staff were lovely and very helpful. Would definitely stay again.

Partner

4/10

Poor

06 Dec 2025

carolina

Staff not very attentive to the customer (for example, I asked for a reducer and had to go down to reception to get it, at the time of check-in and check-out the clerk went away to do something else/answered phone calls instead of dealing with me directly), defects in the furniture (wood chips on the bathroom door and on the bathroom cabinet), empty fridge, lack of power outlet for the hairdryer in the bathroom, etc.

Business Friends

10/10

Exceptional

04 Dec 2025

Peter

Excellent from the moment we walked in until we left they were accommodating and the room was spacious and very clean exactly as I would expect

4/10

Poor

01 Dec 2025

Kieron

Rooms very tired and dirty limited in room facilities. Doors and bathroom hinges piled up. Needs urgent refurbishing

Partner

10/10

Exceptional

30 Nov 2025

Gal

AMAZING

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

richard

Did not have breakfast

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

Mikie

Nice location.
Heater wasn’t working.

6/10

Pleasant

15 Sep 2025

Jack

There was a Festival blocking all of the areas around the property.

Management offered us tickets for the Festival but declined to give them to us to cross through the festival to get to the hall. Management was both officious and nasty.

Bathroom lighting is terrible. Lighting behind making your face dark. Can’t shave or get jade up. No plug for coffee pot where it is housed.

No plug for hair dryer in bathroom where there is a mirror. No mirror on desk where plug is. Poor design.

Business

10/10

Exceptional

12 Aug 2025

Tariq

Great choice

Large modern clean room. Comfortable. Good breakfast. Only downside was 25 euros for overnight parking,

Friends_and_family Family

8/10

Excellent

01 Aug 2025

Gert

This Hilton has seen better days. Wear and tear here and there clearly visible. Restaurant dining without any ambiente. Bar should stay open till midnight. There was a day when it closed at 10pm.Breakfast options barely average. Very limited options for cold cuts and cheeses, hallmarks for French cuisine. No sliced bread other than toast.
Staff was exceptionally helpful getting the personalized Crit'Air vignette which is mandatory for cars in Strasbourg and a few other cities in France and requires a complicated online application.

10/10

Exceptional

01 Jul 2025

joanne

Veryvpleasant and convenient. Will come back!

Business Self

4/10

Poor

31 May 2025

jonatan

Not good, AC broken, doors squeaking
Room not clean and not room cleaning service on time.

Friends_and_family Family

6/10

Pleasant

19 Apr 2025

kinneret

unfortunately that's our experience

Didn't like the place that much, the stuff ask us to pay for water at the restaurant, allao there's no free parking and the breakfast was poor and expensive.
The room was clean but the air conditioning didn't work!! We ask about it in the morning at the front desk and they told us that there is no air conditioning at the moment, we said that it's not right and also told them its not right that they charged us for a bottle of water.
The last thing was that after a few days, we noticed a charge that they didnt told us about it and didnt give a receipt at the checkout, they just charged the credit card from our deposit.
Unfortunately we didn't like these place so much, and not planning to come back in the future

Friends_and_family Family

10/10

Exceptional

23 Mar 2025

Joseph

nice spot

Business

4/10

Poor

21 Mar 2025

Verified traveler

Lack of seating for large groups!
Rodent seen running in restaurant and trap observed
Reception staff attitude was very poor when checking out
Could not find power outlet near mirror
2 bottles of shampoo and conditioner in shower, no body wash
Rooms were too dark, not enough lighting

Positive - water station on each floor
Fridge in room
Hire umbrella if it rains

Business

10/10

Exceptional

22 Feb 2025

PAUL

Quiet, nothing nearby. Tram is close to jump on

2/10

Poor

03 Jan 2025

Nicholas

I was very disappointed with my experience. We arrived at 8:00 PM, and while check-in went smoothly, things quickly went downhill.

When we tried to order room service at 8:15 pm (which ends at 10:00 PM), no one answered after calling six times, even after reaching out to reception. Frustrated, we went down to place the order in person and were assured it would be delivered to our room.

An hour passed with no delivery, so we went back to follow up. Finally, after 1 hour and 15 minutes, the food arrived cold—and they had forgotten the drinks so I went back down to get them. ( totally the point of ROOM SERVICE :)

It was clear they simply didn’t care, and despite my complaint, they still charged me full price. An unacceptable experience.

Poor customer service

Leisure Family

8/10

Excellent

24 Dec 2024

Steven

Loves the breakfast options. Staff were friendly.

Business

8/10

Excellent

23 Dec 2024

Kathryn

Great for the Christmas markets and family friendly.

10/10

Exceptional

21 Dec 2024

Verified traveler

Will stay here again

Comfortable & clean with very friendly staff.

Friends_and_family Family

8/10

Excellent

17 Dec 2024

Elias Sameer ABU

Everything was good .. nice hotel

10/10

Exceptional

29 Oct 2024

Shai

Looks like recently renovated, clean and super comfy. There is some constructuion work in the street bordering the hotel which makes it a bit tricky to get into the parking but it didn't bother us.

Leisure Family

8/10

Excellent

14 Sep 2024

Jody

Property was under construction and the entry area was pretty awful. Staff in the bar and restaurant were wonderful. Room attendant was great! reserved this hotel specifically because it was across the street from our meeting venue; however, because of a fair on the grounds, we had to walk about half a mile out of our way to get into the convention center. might have been funny if it wasn’t raining so much!. Also, they charged exorbitant prices during this convention!!

Business Self

4/10

Poor

18 Aug 2024

Joshua

This feels like a very old property that Hilton forgot to renovate. The location did not feel safe to my wife. It is a LONG walk to the city center, and not close to many restaurants. The bar felt like a train wreck. They were playing rave music and the service was sub par in my opinion. I hate to leave a review like this, but I just wanted to warn people in advance so you are not surprised.

Leisure Partner

10/10

Exceptional

08 Jul 2024

Sara

A nice hotel, just outside of Strasbourg city.

A great hotel, just outside of the city of Strasbourg, but easily accessible by tram or bus.

We were there for one night, as a stop-over, on our inter-railing holiday.

Quiet hotel. Good food in the hotel restaurant (big portions too).

All the staff were very friendly and professional.

I would recommend this hotel.

Friends_and_family Family

6/10

Pleasant

22 Jun 2024

Kemberly

I didn’t find the staff to be very helpful. In fact, we had to move our rental car several times because we weren’t given good directions for parking.

Business_and_leisure Family

6/10

Pleasant

18 Feb 2024

Shannon

Positive- the Europe Suite was spacious and the bed was very comfortable. The incredibly disappointing element was the lack of coffee in both the executive area and breakfast area. There were seven people in line for the one coffee machine in the breakfast area! This is not adequate for a hotel if this size. Furthermore, staples such as wheat toast were not replenished. We went into the executive area to get coffee only to find that machine was broken. For the weekend, the coffee makers were regularly out of beans, broken, or over crowded. This is not acceptable in France, at a Hilton, and for the price paid.

Leisure Family

10/10

Exceptional

06 Feb 2024

Mir Mohammad

It was a good surprise to see such a nice residence in that area.

Business Friends

8/10

Excellent

31 Dec 2023

Anthony

Leisure Family

4/10

Poor

19 Dec 2023

Thomas

Room and hallway smelled like cigarettes. The coffe pot smelled like vinegar. A lot of the soaps were out.

Leisure Family_with_children

4/10

Poor

09 Dec 2023

Irakli

Unpleasant stay

Spare bed for my daughter turned out to be very small and flimsy though I specified her age when reserving the room. Breakfast area extremely crowded and not very clean. Internet access very uncomfortable, password not provided and concierge took my phone to do access. Room made woke us up at 08.30 a.m. Very unpleasant experience with this particular hotel.

Friends_and_family Family

8/10

Excellent

03 Dec 2023

Albertus S

Good hotel but location isn’t

Hilton was OK. the location was not good, unless you go for the conference center. To travel to city, you need to take tram and it’s 6-7 mins walk to the nearest station. Value for money is very poor, perhaps because we visit during peak season (Xmas market in Strasbourg). Room is spacious. Bedding was top quality. Breakfast was good.

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Juan

The wiz of the room was great, and the breakfast was excelent

Leisure Family

8/10

Excellent

01 Oct 2023

Isidore

Friendly and helpful staff

Leisure

8/10

Excellent

11 Sep 2023

Mario

I did not like the area.

Leisure Partner

10/10

Exceptional

23 Jun 2023

FatmaAhu

very good

Business_and_leisure Friends

10/10

Exceptional

06 Jun 2023

Neil

Nice hotel in a good location close to a tram stop. Dinner in the restaurant was good. Parking was very convenient.

Leisure Partner

8/10

Excellent

16 Apr 2023

Adrian

In need of an upgrade. The staff was very friendly. Parking is outrageously expensive and breakfast was below two stars.

Leisure Family

2/10

Poor

10 Apr 2023

Ricardo

I didn’t like anything, the hotel is dirty and outdated.

Leisure Family

10/10

Exceptional

07 Dec 2022

doron

Strasbourg Christmas market

The hotel is located nearby the old city and other sights
The hotel staff were polite and helpful. The room was excellent and clean

Partner

8/10

Excellent

07 Dec 2022

Verified traveler

Nice hotel, perfect location: awful breakfast

We loved the Hilton for its location and comfort, although the room ( junior suite) was in need of a remodel update, it was still very nice. The reception staff were lovely however I gave a negative service review based on the breakfast. Hands down the worse breakfast experience I’ve had in any hotel. There was not enough food and No-one was servicing tea or coffee and you had to queue for tea & coffee at a vending machine ( minimum 15/20 people waiting /queuing at a time) - half of which were not working, overall very disappointing breakfast.

Friends_and_family Family

10/10

Exceptional

25 Nov 2022

Tammy

Nice hotel that is walking distance from the sights. Though quite a trek from the train station.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2022

Kemar

Because of the location, I was able to get around

Business Self

8/10

Excellent

08 Aug 2022

Csaba

I liked the room which was spacious. The Staff was very helpful.

Leisure Family

8/10

Excellent

29 Mar 2022

Kenneth

The hotel was nice, the room comfortable, breakfast expensive, but good. The hotel was very convenient for visiting the expo halls. It is also well placed to visit downtown Strasbourg.

Leisure Family

2/10

Poor

31 Dec 2021

Elyas

Poor Housekeeping service
Booked two rooms as a family - gave us two rooms in different floors
There was no one to collect our baggage on arrival
Room service only starts at 7pm

Leisure Family_with_children

6/10

Pleasant

10 Dec 2021

Beth

We arrived at 10am to have our luggage held while we went out to enjoy the town before we were able to check-in at 3pm. We had been up early so around 2 we headed back and checked to see if our room was ready. It was not it will be ready at 3pm. At 3pm our room was still not ready. 40 minutes later we were told our room was ready. We go into our room and I had to go back to the front desk because they had not put in the rollaway bed for our child. After not being allowed to check in at check in time it's absurd that the rollaway bed was not in there for us.

the pillows were ok, the room was clean and had everything we needed.

Leisure Family

4/10

Poor

28 Nov 2021

renate

noisy

No issue with cleanliness, but interior in need of refurbishment. The rooms that look out on the street are also very noisy. Their only real asset is the location if you want to be in walking distance from the european parliament.

Business

6/10

Pleasant

13 Sep 2021

Marnix

It was nice classical Hilton but we forgot expensive chocolate package in minibar , we call very short time after check out ! They back to us after 3-4 hours that they did not find them ! We are still waiting a solution from them , after explained with detailed email ..

Leisure Family

8/10

Excellent

09 Aug 2021

Verified traveler

family room = adjacent rooms

It's not a family suite, it is two adjacent rooms

Friends_and_family Family

6/10

Pleasant

11 Jul 2021

Antonia

2 stars would be close to reality

This hotel could disappoint you. First of all, it saus it’s located in the center of Strasbourg, but it’s not. All around this communist building transformed into hotel, the surrounding are full of wild grass, they don’t care how you come from the parking. At the reception they ask you for a deposit, it depends from what country you’re coming. That’s not normal. And most of all… in the room I didn’t find at all the conditions of a 4 star hotel. Btw, the bath door was broken in its corner and it is very obvious that they only fill in the minimum just to survive. Sorry, there are many others much better than you, for thesame amount of money. In my hometown, Hilton is something extraordinary, but the Hilton from Strasbourg is a shame.

Partner

10/10

Exceptional

19 Mar 2021

Cristina

Very good stay, in particular thanks to the attentive staff. The hotel is located in a pleasant, quiet area, not central but within close reach of the centre. The rooms are comfortable and have a nice design.

Business

8/10

Excellent

29 Sep 2020

Ciaran

Does its job

Run of the mill Hilton affair catering to the Strasbourg diplomatic crowd. Parking charges are a little high considering there isn't any additional protection offered for parking on site instead of the street beside.

Self

2/10

Poor

08 Aug 2020

MauritsB.

This is sub-standard. Empty ghost hotel were all furtinure has been removed. Could someone not have thought aboput a vending machine where you at can have access to drinking water? I feel ripped-off.

Family_with_children

6/10

Pleasant

22 Feb 2020

Verified traveler

Nothing special, just a standard upper-middle class hotel that serves its purpose. The big problem is that they booked $182 from my credit card without cause. The staff deny it, but it is undeniably booked from my card.

Leisure Family

8/10

Excellent

07 Feb 2020

Nazim

Great room, avoid the restaurant

Very nice after 10 hour drive and price was perfect... one small advice: dont have dinner there. Food was really not up to par

Business

8/10

Excellent

27 Jan 2020

Verified traveler

Hotel is far away from downtown (Cathedral, Little France etc). Its an easy train ride, but it's expensive. About 7 euros for 4 people, each way. The hotel is dated and so are the rooms, yet they are clean and the staff was very kind.

10/10

Exceptional

22 Jan 2020

CHARLIE

Lovely sunny day in Strasbourg

One night only
Pleasant and clean room and bathroom
Helpful receptionists and quiet location
Breakfast was very good but one would expect a bit more from such a lovely Hilton

Business

8/10

Excellent

08 Jan 2020

Verified traveler

Location is not great, cleanliness was rather poor

Leisure Self

8/10

Excellent

07 Jan 2020

Ferry Lauda

All good

Friends_and_family Family

6/10

Pleasant

07 Jan 2020

Ekaterina

typical business hotel

It feels that you are 50 years back in time. Good staff, a bit used rooms, which need the renovation. Very clean.

Self

10/10

Exceptional

31 Dec 2019

Verified traveler

Loved their breakfast buffet. Friendly staff. Not too far off from city center.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2019

Verified traveler

Easy check in process.

Able to charge my electric car, only a very slow plug - not an official charging unit but it worked. Shame there was only 1 bay

Leisure Partner

2/10

Poor

17 Dec 2019

Ingrid

We had trouble with the

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Frances

It’s close location to the European Parliament as well as the Council of Europe (only 2 or 3 tram stops away).

Business Self

10/10

Exceptional

11 Nov 2019

Lisa

Fantastic Experience

The hotel was is s great location. The room was very large, clean, and comfortable. The Executive lounge was a great perk, as well as the free breakfast. Restaurant staff were friendly and helpful. Overall, I would recommend staying at the Hilton Strasbourg.

Friends_and_family Family

10/10

Exceptional

10 Nov 2019

Nice bed, didn’t like the bathtub shower, parking was full

Leisure Family

10/10

Exceptional

10 Nov 2019

Verified traveler

Excellent hotel service. My wife and I enjoyed our 3 days stay at the Hilton Strasbourg, loved the service, nice breakfast. I highly recommend it.

Leisure Family

10/10

Exceptional

05 Oct 2019

G,S,andR

The food was enjoyable, the service was pleasant, professional and customer-oriented.

Friends_and_family Family

10/10

Exceptional

29 Sep 2019

Verified traveler

There is one bount The barking cars there is with charges

Leisure Family

6/10

Pleasant

23 Sep 2019

Verified traveler

Wasnt happy about the 20.00 dollar fee to park,wasnt informed of that when booking aslo breakfast wasnt great at all.eggs were brown inside and bacon wasnt cooked enough.need to change up breakfast and add different things .french toast was cold and moist

Leisure Partner

6/10

Pleasant

23 Sep 2019

Verified traveler

Was not impressed that we had to pay 20 dollars a day to park and it not even in a gated area ..Also contential

10/10

Exceptional

22 Sep 2019

Verified traveler

The shower head (faucet) in room 709 would always turn outward when the water was flowing. This made it very difficult to take a shower, because I had to hold the shower nozzle in my hand the whole time. I think there should be an additional insert to hold the shower faucet in place. This was in an executive room. I would never expect this in any room at Hilton. If this happened at one of my properties it would be replaced immediately. This was still just a small issue. The eggs at the buffet tasted like powdered eggs, as the texture seemed odd even though the eggs were watery. However, all staff were very friendly, courteous, and professional. I was very impressed by them, as they definitely live up to the high standard that Hilton is known for.

10/10

Exceptional

08 Sep 2019

Verified traveler

Rooms were well appointed. Front desk staff were helpful.

Business Self

8/10

Excellent

03 Sep 2019

Verified traveler

Family stopover

We had a family stopover retuning home from Italy via Calais. Hilton is a trusted brand and we got what we expected. Sunday night arrival was a little quiet but that was ok. You can take a tram three stops into town.

The bar in the hotel was empty and very dark. Not at all appealing, we ate out for our evening meal but the breakfast was ok, choice was fine and service was brilliant. We paid onsite parking which was a little bit of a shock, but handy.

We had two rooms side by side, both identical. The only downside was thread bare carpets, literally, and missing bath plugs - midnight surprise upon returning from dinner. The beds are fine and decor is good - bathrooms spotless.

Friends_and_family Family

10/10

Exceptional

24 Aug 2019

Suzanne

Wonderful! Very helpful staff!

Friends_and_family Friends

10/10

Exceptional

21 Aug 2019

Verified traveler

Reception was smooth and parking was easy. Breakfast was delicious.
Very nice property. Will stay again.

Leisure Partner

6/10

Pleasant

14 Aug 2019

samuel

Hilton is a brand that has to keep his standard

You can't fight from all the fronts , if you want to beat on price that's ok, but you lower your level and the condition of the rooms getting poor.

Family

8/10

Excellent

13 Aug 2019

Verified traveler

Nice hotel, but area was not convenient to access of downtown Strasbourg. Not close to restaurants and hotel restaurant was decent, but pricey.

Leisure Family

10/10

Exceptional

10 Aug 2019

Verified traveler

The staff was super cheery and very helpful. They gave us not only information about strasbourg but also helped us with our journey forward to switzerland.

Leisure Partner

8/10

Excellent

09 Aug 2019

Verified traveler

Lovely suite for our family of five. Not too far from the cathedral and other attractions.

Leisure Family_with_children

10/10

Exceptional

09 Aug 2019

Mark

2 day Strasbourg visit...

Lovely smart hotel, very clean and excellent service all round.

Friends_and_family Family

6/10

Pleasant

05 Aug 2019

Verified traveler

Some of the staff members are not nice....little bit racist.

Leisure Family

6/10

Pleasant

20 Jul 2019

Verified traveler

Rooms are very outdated and they also charge for the car parking 20€ per day!!!

Leisure Family

10/10

Exceptional

13 Jul 2019

ran

l like the most the man at the reception was very very warm and nice

Leisure Family

8/10

Excellent

09 Jul 2019

jean

Very good all around the Barmen was polite and
Knew how to make us good Martini and cocktails
The breakfast was good for the price

Leisure

8/10

Excellent

08 Jul 2019

Tiberiu

Good but not quite one would expect from Hilton na

It shows the age Hilton should invest in revamping their hotels so they look modern and welcoming. The AC fan was noisy, bathroom had limescale unit up at different locations.
Breakfast was good with plenty of variety to chose from

Family

10/10

Exceptional

01 Jul 2019

Verified traveler

The only thing I didn’t like was the alarm waking me up to evacuate the building on two of the three nights I stayed there. On the second night I was unable to get back to sleep and it affected me the next day. I would appreciate compensation for my inconvenience.

Business_and_leisure Friends

8/10

Excellent

01 Jul 2019

Verified traveler

The fire alarm went off at 2 AM and the building was evacuated. My problem was there was no staff directing people where to go and what to do. There were no emergency vehicles at the scene. At the end they let the people go back to their rooms. There was no explanation as to what happened. The staff has to be trained in emergency services.

Friends_and_family Family

10/10

Exceptional

18 Jun 2019

Verified traveler

Staff was friendly, rooms were clean and neat. Internet connection was excellent. Breakfast was very good.

Leisure Self

10/10

Exceptional

20 May 2019

Verified traveler

Really good property - best location n ambience interior also good