Name: Citadines Kleber Strasbourg
Address: Rue Du Jeu Des Enfants, 50/54, Strasbourg, 67000, FR

10/10

Exceptional

21 Jul 2026

Mark

No AC! The room had a fan. It kept my bed cool but it wasn’t a super hot day

Self

6/10

Pleasant

19 Jul 2026

Katherine Shu Ting

Decent size room and very walkable. If the hotel has AC it'll be fantastic!

Friends

8/10

Excellent

02 Jul 2026

Tiffany

Lots of great things about this hotel. The location is excellent - an easy walk from the train station, a nearby tram stop, and the center of town. The staff were wonderful. And we loved how spacious the one-bedroom apartment was, as well as the convenient laundry room (set up and use with an app) near the reception desk. The only reason I couldn’t give a perfect review was the lack or air conditioning. It was only mid 80’s outside, and they informed us at check in there was no A/C, but two fans were provided. We didn’t think much of it. But once in our room on the 6th floor, it was stifling hot. It didn’t improve with windows open and fans going all night. By morning, we were anxious to leave and packed our bags hours before planned. Even in an old building, they could add attic fans or other improvements. I can’t recommend this hotel for a summer stay, but it would be a perfect choice the rest of the year.

Family_with_children

10/10

Exceptional

30 Jun 2026

Kristen

My father and I arrived in Strasbourg on the third hottest day of the extreme heatwave; the following day was the hottest. We had a little trouble finding the hotel because my GPS routed me to a road that was closed, and it was only by accident that I turned onto the correct street. However, when I went inside to check-in, the woman who helped me was incredibly nice. She immediately gave me the code to the garage, told me to unload the car and get my dad inside to keep him cool and only then park and return to complete checking in. She also told me that if Dad had any trouble breathing or was uncomfortable that night, all I needed to do was tell them in the morning and they’d try to move our room to a lower floor (we were on the third floor). That following day, the French health minister warned people to stay indoors and limit outside activity, so we stayed in the hotel all day. Although no rooms have AC, the ground floor does, so we decided to camp out there for the afternoon. Many other guests did, as well. The next day, even though it was to be even hotter, we had but one chance to see the city. As we were checking out, the woman with whom I spoke told me we could let our car in the garage and go explore. She even showed me on the map the quickest way to get to the Strasbourg Cathedral, telling me that it is usually always cool inside and would be a good place to take Dad. We absolutely loved the room, the facilities and the people. The only thing we missed was a fan.

Friends_and_family Family

10/10

Exceptional

22 May 2026

Yonkel

What they promise is what you get. Basic lodging, nothing fancy, but well done. Great location—very close to 4 of the 5 tram lines, easy walking distance to many sightseeing spots, and lots of great places to eat. Responsive staff. Very clean facilities. Highly recommended if you’re looking for basic accommodations.

Self

10/10

Exceptional

13 May 2026

Leigh

Clean, close to everything and walkable to all sites

Family

10/10

Exceptional

26 Apr 2026

Caitlin

Really great location! Some noise from the street in the evening but it was always done by 10pm. Great amenities with the kitchenette and good layout.

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Valerie

Great location! Rooms were clean and spacious. The breakfast was excellent and so was their dining staff-Sara was very friendly. The only issue was that the room was a little warm and there isn’t a thermostat inside to turn the temperature down so we had to open the windows and our rooms were right above the entrance to the hotel and many of the guests stand at the entrance and smoke! The cigarette smoke was coming up into our rooms. Allowing guests to stand at the entrance smoking is not good! Other guests have to walk through the smoking guests to enter and exit the hotel lobby. Other than this issue, our stay was really good. We did also have some difficulty figuring out where the parking garage is for our car. We would stay here again and highly recommend it to everyone!

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Anne

The parking directions were intimidating but it turned out to be very simple and straightforward. Perfect location. Walking distance to all the sites. Friendly helpful staff

Partner

8/10

Excellent

23 Feb 2026

Steven

Very Clean Room

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

María José

Best services in all europe hotels I've been. Staff is out of this world. Great location.

Leisure Family

10/10

Exceptional

14 Jan 2026

Jasmine

The staff were friendly welcoming and helpful with our questions and validation of our parking space during our stay. Breakfast was hearty and delicious

Friends_and_family Friends

10/10

Exceptional

04 Jan 2026

Maricel

Room was spotless and location is great

Leisure Family

10/10

Exceptional

27 Dec 2025

Melanie

Excellent location close to Christmas Markets and attractions. Well equipped apartment and super friendly reception staff.

Leisure Family

10/10

Exceptional

17 Dec 2025

Gary

The breakfast was convenient and nice.

Leisure Family

8/10

Excellent

14 Dec 2025

Emily

Excellent location for the Christmas markets! The room was spacious and the staff was incredibly kind. The bathrooms needed a little bit of a deep clean (new shower curtain, plugged drain) but otherwise a great hotel

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Kirryn

The staff were very helpful and accommodating. The location was perfect, especially for the Christmas markets. The parking was useful but some areas of the parking lot were difficult to access due to the narrow driveways.

Leisure Family

10/10

Exceptional

13 Dec 2025

karen

Breakfast was not included, but it was a kitchenette and clean, quiet room. No issues. Free coffee and water downstairs

Leisure Family

6/10

Pleasant

09 Dec 2025

Michael

The staff was very kind and helpful. The hotel was generally clean and everything was in working order. The location was very good for visiting the old town area and accessing transit. The downside was simply the comfort and layout of the room. Prices were high visiting during the Christmas Markets, which made this hotel a good option, but I would likely seek other options on a return visit. With some investment in comfort and modernization, this hotel would be very nice.

Partner

10/10

Exceptional

08 Dec 2025

Richard

Friendly staff. Central location.

Leisure Partner

10/10

Exceptional

05 Dec 2025

crystal

Clean, warm and staff is wonderful

10/10

Exceptional

02 Dec 2025

Thomas

The room was well appointed. We had a little mini kitchenette

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Dianna

The Front Desk Receptionists were amazingly helpful!

Leisure Partner

10/10

Exceptional

31 Oct 2025

Samara

Great location!! Clean and nice rooms. You can walk everywhere but also they gave us a transportation ticket that you can use during your stay for free

Leisure Pet

10/10

Exceptional

05 Oct 2025

Uriah

They have the loveliest staff that was super helpful during check in. They have complimentary coffee and tea. Location was perfect!! Well definitely be reserving here again.

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Sudipto

In the center of everything- walkable to the station, the Notre Dame, Petit France waterfront. Plenty of food options. Property has underground parking. Friendly staff, let us checkin early and park our rental car for a couple of hours when checking out. The rooms are a little on the smaller side but enough for our family of four adults.

Leisure Family

10/10

Exceptional

19 Sep 2025

Matt

Would definitely stay here in the future

Excellent stay in close proximity to the train station and in the center of everything to see and do. Laundry available in the hotel. We did not take the morning breakfast, but it looked very good.

Friends_and_family Family

10/10

Exceptional

10 Sep 2025

Simon

Everything

Leisure Family

8/10

Excellent

08 Sep 2025

Cary

Close to restaurants and shopping center

Leisure Family_with_children

10/10

Exceptional

08 Sep 2025

Audrey

This property was all you expect from a citadines and more. They had a comfort room where guests can refresh towels or sheets in between services. The apartment was well equipped with cutlery and plates etc and all matching sets, more than you would need. Very thoughtful. The street is right in the middle of the island and a quick stroll to everything. Would definitely stay again.

Leisure Partner

10/10

Exceptional

05 Sep 2025

Ivan

It’s been my first time in a Citadines property and I can confidently say it’s been a great choice: great and reasonably spacious apartment in a very central area. i would have loved to try the Brasserie at the street level if it wasn’t I had a restaurant booking already. Glad I could take my Labrador with me. Spaces are arranged in a way I didn’t disturb other guests on the early morning walk. Lovely breakfast room with outside area too. I’d say very good value for money for central Strasbourg.

Leisure Pet

10/10

Exceptional

23 Aug 2025

Glenn

Citadines

My experience in citadines is quite good I recommend it cause we have already been also in the chain of hotels and they are very nice and always in thecity centre, the staff was very good

10/10

Exceptional

09 Aug 2025

Sonja

Great room with kitchenette.

10/10

Exceptional

19 Jul 2025

Joanne

Clean, spacious room but noisy street at night.

We received lots of information about how to find the property prior to arrival. Checking in was straightforward and staff were very helpful. Our room was spacious and clean and we had everything we needed for our stay. The only issue was noise from the street at night.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Ramona

Easy check in; good location.

Self

10/10

Exceptional

04 Jun 2025

Michele

Location, room, overall hotel, and staff were amazing. Couldn't ask for a better space and experience.

Friends_and_family Family

6/10

Pleasant

30 May 2025

Mindaugas

Sofa-bed was very very bad. Uncomfortable and noisy.

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Manon

They offer us an accessible room! Fantastic.

8/10

Excellent

11 May 2025

Elizabeth

Nicely situated property easy walk from train and to old city sights. Kitchenette helpful. Older but clean property

Partner

2/10

Poor

26 Mar 2025

Jianjun

So dirty and small inside :(

10/10

Exceptional

18 Mar 2025

Monorom

Wonderful room designs and great amenities. Location is wonderful and you are pretty much 10 min walk from most of the attractions.

Leisure Family

10/10

Exceptional

04 Mar 2025

Tomas

The hotel is very well located, close to the train station and at a very walkable distance from pretty much everywhere in the city center. It is also less than a block away from a tram hub where you can grab a tram and go anywhere.

The staff was super kind and helpful, especially the receptionist who checked us in, who went out of her way to assist us over and over again.

The hotel itself is a bit old, but the rooms are comfortable, have good amenities, are well equipped with a kitchen and everything you need to cook and eat, and are very clean.

Breakfast is very good.

And one of its best features is that it has a self service laundry where you can wash and dry for 9 euro in total in a little over an hour.

I had great experiences with this chain in the past, and this was no exception. Would definitely go back.

Leisure Partner

6/10

Pleasant

02 Mar 2025

Lindsey

Alsace

Very small room with a small kitchenette. It works for a night. Not comfortable. But a place to sleep and take a shower.

Partner

8/10

Excellent

27 Feb 2025

John

Great location and friendly staff

Great little aparthotel in an excellent location near transit and all the main sites in Strasbourg. Staff were friendly and helpful, and everything seemed to be no more than a 15 minute walk from the hotel. Plenty of amenities including kitchenette in the room and WeWash laundry on the main floor.

Partner

10/10

Exceptional

16 Feb 2025

Edward

Hotel is very close to downtown Strasbourg with many restaurants nearby. We stayed in an one bedroom unit that is very big for a family of four. Parking in the basement is tight and only one lane come in and out.

Leisure Family

10/10

Exceptional

18 Jan 2025

Yohana

It’s in the center, short walk to the Cathedral and other points of interest. The layout of the unit was a bit odd and small, but we made it enjoyable. We loved the smell of the soap and shampoo. The receptionists were very friendly. Overall, it was an excellent stay; highly recommended.

10/10

Exceptional

03 Jan 2025

PAULA

Perfect location, clean and all the amenities you need.

Friends_and_family Family

10/10

Exceptional

26 Dec 2024

Verified traveler

We love our stay at Citadines! Very centrally located, few steps from the metro and just a very short walk to the plaza, cathedral and shopping areas. We were there for the christmas market and we enjoyed how close we were. Our room was beautifully prepared for our stay, very nice and clean with a lovely note to welcome us. The reception people were very helpful with our queries, they were just wonderful even the lady at the breakfast room.

Friends_and_family Family

8/10

Excellent

20 Dec 2024

Verified traveler

Great hotel in the middle of old town

Location was amazing. Right in the center of town. 2 min walk to the Christmas market. Walkable to most of the major sights. Lots of eateries around the hotel.

Friends_and_family Family

8/10

Excellent

12 Dec 2024

Nicole

I found the hotel very centrally located which was amazing. There were lots of restaurants near by and it was close to the Christmas market.
I however was not a fan of how thin the doors were. Every time someone shut their door you would hear it so loudly.
I sleep with ear plugs in and still woke up do to the loudness of people in the hallway and the slamming of their hotel doors.

Self

10/10

Exceptional

08 Dec 2024

Lana

The location was great! We went for the Christmas markets and it was centrally located to all of them. The apartment was huge- plenty of room!

Friends_and_family Family

10/10

Exceptional

05 Dec 2024

Ali

Yeri gerçekten çok iyi. Aradığınız her yere ve her şeye çok kolay erişebilirsiniz. Ayrıca odalar da geniş ve temiz durumda. Tavsiye edilir.

Leisure Family

10/10

Exceptional

20 Oct 2024

Ruben

Great attention! Amazing Staff kindness !

Leisure Friends

4/10

Poor

06 Aug 2024

saritha

Property was not clean and room was so hot and were given 2 old fans. No sleep for the whole 2 nights. Windows cannot be opened properly and there was very bad smell outside the toom and inside the room too. Flies and spiders in room. Floor was so dirty. Towels and shower gel was not enough propvided

Leisure Family

10/10

Exceptional

25 Jul 2024

Jean-Charles

Centrally located in Strasbourg, and close to all the things to see in the old town

Leisure Family

8/10

Excellent

21 Jul 2024

Raffael

Too hot

This can be a little difficult to find, but we'll worth the effort. The apartment had everything we needed and the small kitchenette was great with a good size fridge, microwave and hob. The location was excellent no more than a 10 minute walk from petite France and the cathedral. Plenty of underground parking spaces available as parking in Strasbourg is stressful. My only issue was that there was no air conditioning and as the night time temperature didn't drop below 26°c we were greatful for the large fan that was provided.

Partner

6/10

Pleasant

03 Jul 2024

Stefan

Great place to stay downtown. No A/C which can be bad in the summertime. Hotel staff not too friendly.

Leisure Family

6/10

Pleasant

04 Jun 2024

Joel

Service not the best. No air conditioning didn’t help. Great location

Friends_and_family Family

8/10

Excellent

03 Jun 2024

Tan

Centrally located and walkable to the major sights. Loads of dining and cafe options. Car par in the basement is an experience as it is very very tight.

Leisure Family

8/10

Excellent

29 Apr 2024

Michele

Friendly staff and a great location. Very convenient to the Homme de Fer tram station which is about a 2 minute walk from the hotel. Kitchen has all necessary items except for a coffee maker even though there are demitasse cups in the cabinet, there is no way to prepare espresso if you did not bring your own maker. There is free coffee in the lobby but I would prefer to make my own in my room and not have to travel downstairs to the lobby before I shower and get ready for the day. There is a tea kettle, but this doesn't help coffee drinkers. Aside from the absence of a coffee maker everything was good.

Leisure Self

8/10

Excellent

15 Apr 2024

Amey

This is nice property, not too expensive and not too fancy. The room was smaller than I expected but it was clean and functional. The location is great! Definitely worth it for short to medium stays.

Business_and_leisure Self

10/10

Exceptional

14 Apr 2024

Yiping

Very convenient location, can access trams to any locations. Also most attractions are within walking distance. It is very close to train station. Also the apartment is very nice for family stay. Liked the 24 hour water, coffee and other drinks accessible.

Business Family

10/10

Exceptional

09 Apr 2024

Mariebelle

Clean room, great location, friendly stuff!

Leisure Partner

8/10

Excellent

15 Jan 2024

Sadie

Great property centrally located

Leisure Partner

8/10

Excellent

30 Dec 2023

Mark

Family Christmas in Strasbourg

We stayed in a family apartment. Furnishings were sparse in the living room. Dishwasher broke and staff were attentive but this was unable to be fixed over the Christmas break. Overall, apartment was very clean and comfortable. Great position in Strasbourg.

Friends_and_family Family

10/10

Exceptional

28 Nov 2023

Laura

In a great area. The hotel was clean and convenient, and served breakfast and had a self-serve laundry

Leisure Friends

10/10

Exceptional

17 Sep 2023

Jacqueline

Great central location. Everything in walking distance. Super friendly helpful staff. Spacious room with little kitchenette. Clean and comfortable. On site underground parking. Just press the buzzer to be let it. Be warned though, spaces are very tight if you have a larger than average car. Good value for money. Lots of bars and restaurants nearby.

Partner

10/10

Exceptional

31 May 2023

mario

In the heart of the city . Great staff and very clean.

8/10

Excellent

13 Apr 2023

Phil

Perfect location to see the city

Strasbourg is beautiful, the hotel staff were very helpful, parking on site was available, perfect location. We drove there and the only thing was getting access to the hotel you needed a code for a street bollard which would have been helpful provided in advance. Lovely hotel for the budget.

Partner

10/10

Exceptional

09 Mar 2023

Timothy

The people at the front desk are very helpful and the property was very clean. The location was also perfect as it is in the middle of Strasbourg France close to very many amenities.

Business_and_leisure Family

10/10

Exceptional

28 Oct 2022

Mane

Great location! On-site parking, though very tight. Good breakfast. Pleasant staff.
The only issue we had was with the shower head that kept sliding down.
Tip: need to press the call button for the gate to open to enter the Hannong street.

Leisure Family_with_children

8/10

Excellent

10 Oct 2022

Sebastian

Very centrally located. The rooms were quiet and nice. Had to exchange one pillow because it looked really dirty. Communication with Front Desk was very good. Parking is only EUR 15 per day which is a great deal. We also liked the little coffee corner near reception.

Leisure Partner

8/10

Excellent

14 Aug 2022

Francois

Property should clearly state no AC in rooms but simply ventilator fans

Leisure Family_with_children

10/10

Exceptional

29 Jul 2022

veronica

Being able to be outside for breakfast

Leisure

8/10

Excellent

02 Jun 2022

Howard

Basic cleanliness. Good location for the price

Leisure Partner

10/10

Exceptional

06 Jan 2022

Verified traveler

Amazing Hotel Location

Lovely hotel in a very convinient location to walk everywhere and to take the train. The staff was really nice and helpful, the spoke Spanish. The room was great, really clean and with lots of space.

Friends_and_family Family

10/10

Exceptional

22 Oct 2021

Verified traveler

Excellent facilities and a great price for the value. Prime location to enjoy the city and the garage parking is very convenient.

Friends_and_family Family

8/10

Excellent

11 Oct 2021

Tatiana

Very happy

Great welcoming staff, very kind and helpful.
The renovations are great. Too bad the door wouldn’t close if not slammed, the sink in the bathroom took forever to empty out. All easy fixes! I’ll happily be back next week.

Business

8/10

Excellent

11 Sep 2021

Elise

Middle of City

Great stay in middle of city. Close to everything!

Friends_and_family Family

8/10

Excellent

26 Aug 2021

Robert

Short break for Wife and I

The Apartment block is in a great location for shops, restaurants, trams and more.
We had the 2 bed apartment and it is so spacious containing everything you need.
One down side of this room is that the Wifi would not work and despite repeated efforts by staff and their Service maintainer, it did not work the whole of our stay (4 nights). Just as an FYI, the Wifi worked in the reception area, so we know it was not our devices.
On a personal level, I was a little disappointed as I had planned to do some work whilst there and had to bear the inconvenience of taking laptop to reception every time I needed to connect.

Partner

10/10

Exceptional

03 Aug 2020

Lynne

Great location for old town

Very central for old town and had underground car park reasonably priced. Small kitchen area with all necessities. Be aware that there is no air-con, even though website says thete is so rooms very hot in summer (although a fan was provided). I would definitely recommend this property.

Friends_and_family Family

8/10

Excellent

22 Jun 2020

Justin

All Signs Good in Alsace

Citadines provides excellent customer service in an unbeatable location. However rooms are very small with no air conditioning, toiletries not great, bed a little firm. Nice water pressure in the shower, and fast internet.

Partner

10/10

Exceptional

28 Dec 2019

Christine

Great choice for longer stays.

This is a wonderful property. Very comfortable and centrally located, just down the street from the tram station at Kleber Place. Liked being able to make my own breakfast, keep water and other drinks cold and fix a snack in the evening. With the electric cooktop and broiling microwave, you can prepare a pretty good meal. Monoprix and Kuchan only a few blocks away for supplies. Front desk is manned 24/7, except for Christmas Eve. On site laundry is very convenient, albeit a little expensive. Spacious living room and bedroom. Modern bathroom with tub/shower combo. Lots of closet space, iron and ironing board provided. Would definitely stay here again when in Strasbourg.

Partner

10/10

Exceptional

13 Nov 2019

Karen

Such a great location and very comfortable.

Very good value for money. Central location. Helpful.

Partner

10/10

Exceptional

11 Nov 2019

Verified traveler

I am happy to recommend this property which has a wonderful location, lovely rooms and concierge staff who are courteous, helpful and very kind to tourists with poor French language skills. I would particularly recommend it to Australians because the rooms have a kitchenette. Even if you don't intend to cook (and I never do), it is good to be able to make coffee in the morning or a snack at night and many hotels in France do not provide kettles. tea and coffee, much less a bar fridge.

8/10

Excellent

06 Nov 2019

Verified traveler

Very convenient to main train station and easy to find. About a 10 minute walk to Church square, many restaurants in area, close to Petite France, felt safe. Daily housekeeping costs extra, but we didn’t need it, just asked for new towels at desk. Very comfortable bedding. Would stay again.

Leisure

10/10

Exceptional

13 Oct 2019

Verified traveler

Superb location and room facility . It is close to all attractions and shops and restaurants.

Leisure

10/10

Exceptional

09 Oct 2019

Verified traveler

It was great to be in such a convenient location. The staff were friendly and explained everything clearly.
Our studio was perfect for our needs. The amenities were excellent. I particularly appreciated having an ironing board and iron and the well appointed kitchen area.

Leisure Partner

8/10

Excellent

20 Sep 2019

Michelle

Perfect Location

The stay was comfortable, everything was exactly as we expected. Rooms were exactly as pictured. Parking was tricky, as the roads are not updated on maps and with many 1 way streets we couldn’t find our way. Location otherwise is perfect, 10 mins walking distance to the best attractions, shopping and restaurants.

Friends

8/10

Excellent

17 Sep 2019

Verified traveler

Decent stay

The hotel is very central and has everything you need around it. Staff is nice too! The only recommendation I have for the hotel is, don't use 2 single beds together thinking you would make a double bed. Please invest in buying proper double beds.

Friends_and_family Family

8/10

Excellent

19 Aug 2019

Linda

Central location and good value for money.

Great location - close to the main square and a central tram interchange. Also only 6 or 7 mins walk to two supermarkets and the cathedral. The basic kitchen facilities were fine for a few days. The beds were OK (if a bit on the firm side for my liking). Having stayed the previous few days at a Citadines in Paris, we felt that this particular property was slightly inferior in terms of facilities. There is no air conditioning in the rooms which got quite hot at night (we stayed in August). We left the windows open but this meant that we were disturbed during the night with noise from the street below and also early in the morning ( bin collections etc.). Although a fan was provided, this did not really cool the room down. Also, small details like there being no shower gel provided, no hooks on the bathroom door, no wash hand basin or extractor in the separate toilet etc. However, overall I would still consider staying here again due to the central location and value for money.

Friends_and_family Family

6/10

Pleasant

28 Jul 2019

Verified traveler

The reception was fine. Very nice team. Unfortunately, 100 degree days and only small fans to assist. Apartment was unusable due to temp during the days. After 11pm it was bearable. Also, would only recommend parking if you have a compact. Very challenging to park and exit the vehicle in anything else. Would recommend apartment in cooler months....

Friends_and_family Family

6/10

Pleasant

23 Jul 2019

Verified traveler

Travel with family

The room is non-air conditioned and if the weather hot.
Housekeeping is not included in the room rate you have to pay extra.

Family

8/10

Excellent

08 Jul 2019

Nigel

Nice hotels in central location

Great location and very helpful staff, the only thing that was missing was air conditioning which certainly would have been appreciated!

2/10

Poor

01 Jul 2019

Verified traveler

Extremely rude staff, Charged me twice!

This is my first bad review of a hotel!

Issue 1: We booked this hotel mainly for it's parking. The day we got there, the road to the hotel was closed and we had to park somewhere else. I understand this happens and it's not their fault. They said they would give us a discounted rate for parking at this garage and the card they gave never worked. We ended up paying full price! 44 euros!

Issue 2:
I prepaid for this hotel. But when we got to the hotel, the lady told us they don't have a payment and charged me again! I called hotels.com and asked them to sort it out. They called the hotel and apparently the lady \"missed\" our payment made before. If I hadn't checked with hotels.com I could have just ended up paying twice. SO BEWARE!

Issue 3: The lady said she needs her manager to refund my payment. Never once apologized for her mistake. That night I went to check my status of refund and some rude guy at the reception kept insisting I shouldn't make a big deal out of it! Of course its a big deal for me. IT'S MY MONEY! I understand mistake happens but it doesn't hurt to be apologetic! The manager who ended up refunding the money was the worst! Not once did I hear the word sorry!

Issue 4: This place does not have AC. If you are an American like me traveling in the middle of summer skip this place! And it's also not very clean.

Overall this place was a complete disappointment!

Partner

8/10

Excellent

21 Jun 2019

Peggy

Great little hotel in Russia with a great restaura

I think Olga is my favorite thing about Anabel. She is so helpful and concerned about everyone’s comfort and well being

8/10

Excellent

19 Jun 2019

Verified traveler

I loved the little kitchen and I was also lucky to have a room with a balcony. I didn’t like having to take rubbish to the basement.

Leisure Self

8/10

Excellent

13 Jun 2019

Verified traveler

It was ok

Was a bit old. There is no air con. There was brush in the cupboard. Bathroom wasnt amazing. Good location. Didnt have amazing reception room, they gave us the room early. It was ok.

Friends

8/10

Excellent

19 May 2019

Verified traveler

Great location if your are going to petite France
Spacious room, great price
But You can only get drinks from vending machine at the hotel
No close shop nearby
Staff couldn’t get changes for the machine and I wasn’t able to get water until next morning. Awful

Family

10/10

Exceptional

13 May 2019

SabNel

The property is ideally located, in the center near the shops but still accessible by car with many parking facilities. The property is recently renovated and in impeccable state. The rooms are well equipped in a functional fashion. Staff is efficient and helpful. Many nice restaurants within walking distance... Coffee and tea is free until 10pm and umbrellas at the door.

Friends_and_family Family