Name: City Residence Strasbourg Access
Address: des magasins, 11, Strasbourg, 67000, FR

2/10

Poor

18 Jul 2026

Bibi Aamirah

Extremely disappointed with this hotel. The room was unclean, and the bathroom was in such a terrible state that I didn’t even want to step inside. The sink leaked water everywhere, making it even worse. The photos advertised online are completely misleading and do not reflect the actual condition of the room. The room was unbearably hot, with only a fan provided, and the bed was broken. Overall, a very unsatisfactory stay and definitely not worth the money.

Partner

10/10

Exceptional

11 Jun 2026

Rakeshkumar R

Was okay for price but very old and not clean

Partner

8/10

Excellent

07 Jun 2026

Martin

The property was within 10 mins walk of the station and not that far from the old part of Strasbourg. It was well equipped and comfortable. Check in and out was straightforward.

Partner

10/10

Exceptional

06 Jun 2026

Mustafa

Fantastic location, Walking distane to everything. Nothing to complain.

Self

6/10

Pleasant

16 May 2026

Olivia

The space/amenities in the room were great but not the cleanest. There was also no air conditioning or even a fan and no screens on the windows so having them open left the room covered in bugs. The location was central but did not appear the safest. Also, it stated there was a car park but staff said only on street parking.

8/10

Excellent

16 May 2026

Philip

Nicely located hotel just 10 mins walk from the station and 15 mins walk into the centre.
Staff were very helpful.
Room was clean and had everything we needed.
Only small problem we encountered was that the WiFi wasn't very good.

Partner

2/10

Poor

14 May 2026

Genevieve

Manque d'éclairage, plusieurs ampoules manquantes, salle de bain avec beaucoup de la pourriture dans le bas des murs (évier et bain). Plancher et tablettes salles. Non représentatif des photos. Chauffage non fonctionnel.

6/10

Pleasant

04 May 2026

Jennifer

Room had an odor like old drains which did not go away despite use. Airing the room out helped a little. Bed was both too soft and too firm, my hips and shoulders are very sore. Walls outside were relatively soundproof, but things happening in the corridor sounded like they were in my room. Otherwise, the room was pretty spacious and the location was pretty good, roughly equidistant between the train station and city center. There was a kitchenette if you need one. Always appreciate an elevator and baggage storage.

Self

10/10

Exceptional

20 Apr 2026

Kimquang

Good location with reasonable price.

Partner

8/10

Excellent

17 Apr 2026

Mary

There was no kitchen towel for drying dishes after washing

Self

6/10

Pleasant

25 Jan 2026

Kimiya

Staff not so respectful

6/10

Pleasant

29 Dec 2025

Liam

Solid

6/10

Pleasant

29 Dec 2025

Geraldine

Bed was in bad condition, the middle of bed was concave in, room condition was also very basic and the hot water runs out after a 10 mins shower, would not recommend for family

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Adrian

Very nice and clean room, it has a kitchen what it is very helpful to cook. With several grocery stores nearby, it is a money saving!!

Leisure Family

8/10

Excellent

22 Dec 2025

Simon

Staff helpful. Good location, close to train station and Christmas market. Room was tired and in need of repair. Good value for the money compared to other hotels though.

6/10

Pleasant

20 Dec 2025

Susan

Overpriced for room. Bathroom had a smell due to plumbing. Bed was comfortable. Place was quiet.

Leisure Partner

6/10

Pleasant

20 Dec 2025

Luisa

The room was okay, the size was big. The amenities okay.
The staff was nice.
The area of the hotel, lonely at night.

Leisure Partner

8/10

Excellent

20 Dec 2025

Sonja

Location in relation to train station and Christmas market

Friends_and_family Friends

4/10

Poor

13 Dec 2025

Tatyana

When we asked for fresh towels, the manager declined, saying it cost 4 euro for a towel. There is no information about this on site. Also we were not told that breakfast was incuded in price

6/10

Pleasant

13 Dec 2025

SHU NU

The hospitality was exceptional, making us feel right at home.

It would be perfect if they provided plenty of hair dryers.

Friends_and_family Friends

8/10

Excellent

09 Dec 2025

Robyn

We didn’t eat here but liked the flexibility of self-catering. Conveniently located not too far from the train station and walkable for most people to get to the main attractions of Strasbourg. Our budget was limited, the accommodation was clean and comfortable. Staff were friendly and helpful.

Leisure Family

6/10

Pleasant

07 Dec 2025

Frank

We stayed for 3 nights during the Christmas market season. The hotel and the rooms are very basic (more like a hostel) but does the job. The location is very good, and you can easily walk into the centre as well as to the train station. The area is quiet despite being near the train tracks. The main issue for us was that the internet didn’t work (and I note from other comments that this was not just a one-off incident), so a mobile phone with a sufficient data package is essential. The staff are very friendly and helpful.

Partner

8/10

Excellent

06 Dec 2025

Deborah

This is a budget property and good value for the money but needs some maintenance. The doors of the elevator were badly scratched, a cost if paint would do much to improve their appearance. The shower stall should be replaced, it is looking dodgy.

The location is a bit far from the markets, you might consider using the trams instead of walking. Very few restaurants and coffee shops in the area. Easy flat walk to the station but a little farther than I thought it would be. Location was quiet, didn’t hear any street noise or hall noise.

Room had dishes, sink, stove top and microwave which is handy for take out outlet basic cooking.

No hairdryer, you need to borrow from the receptionist and hope one is available. Only one pillow which is a deal breaker for me since the bed is the only comfortable place to sit. I asked for another at the reception but they didn’t have any.

Ok for a budget hotel but I think I would stay else where if I came back to the city.

Partner

4/10

Poor

06 Dec 2025

Cyril

There was no internet for 4 days. Internet was not functional.

Self

8/10

Excellent

05 Dec 2025

Samina

Room is basic but does the job. Needs more plug sockets by the bed and a mirror in the room
Courteous and friendly staff
Good location

Friends_and_family Friends

8/10

Excellent

05 Dec 2025

Mark

Functional and a reasonable location for train station and centre. Breakfast OK for €9

Leisure Friends

4/10

Poor

05 Dec 2025

Arthur James

Faucets are leaking, water from the shower is pouring in the bathroom floor, just a place to stay and sleep nothing fancy but needs maintenance and repairs

Friends_and_family Friends

6/10

Pleasant

04 Dec 2025

Nelson

Beddings and bed were low standards, toilet bowl needs to look at least presentable. I understand that the property is old and worn out but certain things inside the room can be improved for guest comfort. I appreciate that there’s a towel rack warmer and some kitchen amenities (although we did not use). The noise outside on the main road is also loud and disruptive when sleeping at night. Location is great but guest comfort is lacking.

Partner

2/10

Poor

02 Nov 2025

Marcela

The room was smelly, the bathroom had mold and the place does not feel clean

8/10

Excellent

22 Oct 2025

Mary

good location with kitchen area.

Business Self

6/10

Pleasant

08 Oct 2025

Steven

Kitchen electric stovetop Non Functional/ Sewage Smell from Bathroom

Leisure Self

6/10

Pleasant

01 Oct 2025

Barbara

Not a bad stay for the price point. Mattress was very hard.

Partner

10/10

Exceptional

27 Sep 2025

Aaron

Short walk to the city centre, comfortable and clean accommodation at a reasonable rate. Parking secure undercover was €13 per day. Continental breakfast was good value as was service. Staff recommended some great restaurants nearby. Would stay there again.

Leisure Family

2/10

Poor

25 Sep 2025

Zoey

Terrible wouldn’t stay here. If you want to feel safe and clean don’t stay here because our key card worked for our door and our neighbours and even when locking the door on the inside staff can still enter.
The water came out brown and clearly a problem for a while because the tiles and sink where the water hit was stained a darker colour.
Condition of the cupboards and shelf’s broken hanging off and chip board exposed, windows cobwebs in and out, curtains so stained.
Pretty awful stay, hotel were told about the issues but change of key and a spray down the plug holes which done nothing was the solution they don’t care once they got your money what can you do.
Internet awful.

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Irene

Despite the closeness of the train, the hotel is quite good located…just ten minutes walking from the centre of the city. My room was quite basic, however large and clean…breakfast also was enough considering the price, only missing a fruit.
The staff are always there to answer questions, helping with whatever is needed, and greeting you at any time.

Self

6/10

Pleasant

21 Aug 2025

james

had twin beds in separate corners of the room. Older and not updated. Actually had to check in at one motel and walk a block to the next.

Leisure Family

6/10

Pleasant

19 Aug 2025

Rajesh

there are pretty basic amenities missing in the room like cleaning cloth for kitchen. utensils are too less....kitchen area is too small to even cook a small meal. But the location is pretty good and convenient. The staff is also good. Price vs facility is not bad.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Nick

I like the fact that my room had a kitchen

Leisure Self

10/10

Exceptional

05 Jul 2025

Sabrina

Wonderful short stay!

6/10

Pleasant

03 Jul 2025

Abdon

Average. Room was very simple. It felt more like a hostel.

Leisure Family

10/10

Exceptional

23 Jun 2025

Mirna

Excelente ubicación y atención. Te permiten dejar las maletas

8/10

Excellent

09 Jun 2025

Julie

Great location and very helpful staff! I arrived early and they let me put my bags in storage. The room was fully stocked and very spacious. The property overall could use some renovations but otherwise it was a pleasant stay.

Leisure Friends

8/10

Excellent

29 May 2025

Jennifer Anne

Simple room that was pretty big and had the added benefit of a kitchenette. Perfectly ok for the one night i stayed and about a 10 minute walk from the stsrion.

10/10

Exceptional

26 May 2025

Verified traveler

It was my first international trip so the hotel was nice, safe and lovely.

Self

10/10

Exceptional

03 Apr 2025

Judith

Walkable from the train station and into the city centre.
Facilities in my room were excellent, I found the microwave especially useful.
Breakfast was basic and good.
Staff friendly and helpful.

Leisure Self

10/10

Exceptional

12 Mar 2025

christopher

Great value, excellent room design.

Simple, clean, excellent value for money in a good location near the railway station.

Self

10/10

Exceptional

24 Feb 2025

Farjana

it is good place to stay the Employed helped me a lot

Business_and_leisure Friends

2/10

Poor

09 Feb 2025

Mohammed

Bad experience

It is a very dirty and dusty room. I stayed 6 days no clean bedding and the room wasn’t clean. I have to book an extra day make 7 before my room was clean.
Poor service and the atmosphere is gross.

Partner

6/10

Pleasant

31 Dec 2024

Robert

5 hair dryers to share in the entire hotel!! Kettle not functioning properly. Bath towel with large hole in it. Broken stool in kitchenette.

Leisure Partner

8/10

Excellent

27 Dec 2024

pato

Good value for the price that we paid. A bit away from all the actions.

Leisure Partner

8/10

Excellent

25 Dec 2024

Koki

You can walk from the central station, with easy access. And please remember The hotel has a minimum of amenities not good for long stays.

Leisure Partner

10/10

Exceptional

24 Dec 2024

Frank

Awesome staff

The staff at City Residence Strasbourg was very welcoming and helpful during my stay. Room was clean and spacious and glad that it had a kitchenette. Location was within a 10-minute walk to the train station and five minutes to Place des Halles for all my grocery needs. Thank you again.

Self

8/10

Excellent

30 Nov 2024

Mary

The staff are nice and welcoming. There is no hairdryer, shower area is small and old. Closet space is awkwardly put.

Leisure Family

10/10

Exceptional

29 Nov 2024

Cherish

We found this accommodation very useful. Very easy to walk to the Christmas markets. Friendly shop opposite to get snacks and drinks for the apartment. The kitchen was very useful indeed as we have a 5 month old and needed the kettle and microwave to wash and Sterilise his bottles.

Leisure Family_with_children

4/10

Poor

28 Nov 2024

Cassidy

Could be better, could be worse

It was dusty. Staff was super sweet and accommodating.

Friends_and_family Friends

8/10

Excellent

09 Nov 2024

Alexei

A simple accommodation facility 13-15 min walk from the center and train station of Strasbourg. Cleaning maybe once every few days. The room has a stove, fridge, dishes, kettle, tea and instant coffee. The rooms are rather tired. Sometimes it can be noisy as the rooms are not soundproofed.

Business Self

8/10

Excellent

09 Nov 2024

Verified traveler

Pleasant multilingual staff at reception. Clean, comfortable and well-located, but small. Bathroom shower booth that some could find too small in which to turn around. It seems to function partly as a student facility but it was quiet and sleep was easy. Price and experience ok for 2-night stay.

Self

8/10

Excellent

30 Oct 2024

Necmedin

All went well, except it was a little cold but overall good for few nights of sleep.

Leisure Self

8/10

Excellent

29 Sep 2024

Rongfu

It is located at a noisy and poor area. It is quite far from attraction sites.

Leisure

6/10

Pleasant

27 Sep 2024

John

The bathroom smells, suspicious defective drainage vent system

Leisure Self

4/10

Poor

26 Sep 2024

Emma

Smelt like vinegar

8/10

Excellent

19 Sep 2024

Sharon

Just an overnight stay. Picked it as close to train station . Easy walking to main cathedral. We slept well and staff booked a taxi for us in the morning. It was cold though and could have used a blanket. No heat yet turned on.

8/10

Excellent

09 Sep 2024

Hunter

We returned to our room door left open twice. Despite ensuring it was closed when we left. Walls were quite thin and it sounded like someone was opening our door anytime someone on our floor opened a door at night.

Overall nice stay, just had some concerns about safety.

Leisure Partner

6/10

Pleasant

18 Aug 2024

Edward

Staff on front desk were very helpful and spoke excellent english.

Leisure Friends

8/10

Excellent

04 Aug 2024

Barbara

The property was well maintained and the staff extremely helpful. I enjoyed the use of an equipped kitchen with a microwave and hotplates. I think this hotel is underrated and is better than many 3 Star hotels that i have stayed in.

Leisure Self

10/10

Exceptional

24 Jul 2024

TAI

Love the stay. They offer free storage luggage. Highly recommended!!!

Leisure Family

6/10

Pleasant

24 Jul 2024

Paul

Decent low budget accommodation.

Apartment style good value accommodation. Main bedroom was good however pull out sofa bed not particularly comfortable.

Friends_and_family Family

2/10

Poor

16 Jul 2024

Nigel

The only upside about this property is its proximity to the train station. The property has no air-conditioning and is rather worn out. The reception was unhelpful, and refused to give us another towel for the room even though the room that was booked for 2 people had only 1 bath towel. Would not recommend and definitely not worth the price.

Leisure Friends

4/10

Poor

13 Jul 2024

Ashley

The basin plug was broken and the shower door was broken. However, it was clean and the staff are friendly. The breakfast buffet was okay.

The apartment was fairly quiet, just a few loud, young German people partying during the wee hours.

Leisure Friends

8/10

Excellent

05 Jul 2024

Eva

Great position and everything in walking distance.

Leisure Friends

6/10

Pleasant

30 Jun 2024

Rajeshkumar

At booking time it should have stated which hotel was booked
The one where we, my partner and I stayed seemed average. Had the choice been given we would have opted for the larger first hotel in the same street which seemed nicer and more modern

Business_and_leisure Partner

10/10

Exceptional

21 Jun 2024

Elena

The room was really nice

Leisure Partner

10/10

Exceptional

19 Jun 2024

Jacqueline

Only 10 minutes walk from train station, 15 minutes from the Cathedral, and 25 minutes to the Le Petite France with the canals and beautiful structures

Leisure Friends

8/10

Excellent

20 May 2024

James

My room had a microwave, cooking hob and a refrigerator. Perfect for a self catering holiday.

Leisure Self

8/10

Excellent

17 May 2024

Uwe

This hotel is good value for money. It is very well located near the trains station. We liked that it offered three beds so our family could stay in one room. The hotel is very basic, a bit like a dorm, but offers parking for a small fee.

Partner

2/10

Poor

04 Mar 2024

Verified traveler

Property is fine but there are issues

Overall the property was fine and specious but there was no warm water in the room. We contacted reception a guy came and said it’ll be fixed in 2 hours which didn’t. Next morning we again had to go and complain finally they gave us the key of adjoining room to use toilet. Overall we missed 1 train and had to catch next one because of this

Friends_and_family Friends

2/10

Poor

27 Dec 2023

Yulia

Place to avoid. The worst we ever had. I read reviews but I couldn't believe that it can be that bad in Strasbourg. It's dirty, old, stinky...It's not even safe to stay there ...Sink is broken, water was dripping, even top water smells bad. Dust is everythere. It completly messed up our vacation.

Leisure Family

6/10

Pleasant

18 Dec 2023

Jordana

Okay in Strasbourgh

Hotel was well located to the city centre and the shopping area and Christmas markets. The property is old and not very clean. It is big enough though.

Friends_and_family Family

8/10

Excellent

17 Dec 2023

Isobel

This was a good basic hotel, but in need of maintenance. Excellent room size for 3 people, with a good kitchenette.
Carrefour supermarket close by which is handy.
Parking was off site - but an easy 10 minute walk.
Hotel was about 15 minute walk to the centre of town, and close to the large shopping centre.

Leisure Family

4/10

Poor

04 Dec 2023

Christopher

This property is in need of repair. The facet in the sink was broken and fell off when we tried to use it and water went all over. The shower head support was falling out of the wall and made it hard to use. The floor was filthy and we had to keep to the window open because it was so hot and there was no temperature control. Everything was in disrepair. The location was good and the staff were friendly but the facility needs a lot of work.

Leisure Partner

8/10

Excellent

26 Oct 2023

Tracy

Strasbourge

It was clean and the staff were fantastic, especially the young lady that checked us in the afternoon we arrived! The bed we slept it should be replaced. It sunk in the middle and was not very comfortable. I'm sure they could do better on this aspect of the hotel's improvement.

Friends_and_family Friends

8/10

Excellent

19 Oct 2023

Teresa

I like that we had kitchen and a fridge available in our room.
What I did not like was that there was only one small mirror in the room and it was located in the bathroom. I wish they had another mirror, long mirror, so you can see you entire body to check yourself and the clothes you are wearing. Also, there was no room in the bathroom to place make up items and tooth brushes so shelves are needed for that purpose and there is plenty of room for that.

Leisure Family

6/10

Pleasant

12 Oct 2023

Verified traveler

Room clean but in need of upgrade.
TV didn’t work. fridge was erratic ( either everything frozen, or defrosted.)
Staff helpful and friendly.
Location ideal.

Business

6/10

Pleasant

08 Oct 2023

Verified traveler

Stay was ok.

Staff were nice and location was amazing but the cleanliness was sadly lacking. The floors were very dirty and the sink and shower were clogged. Not the worst stay by far but could have been a bit better.

Friends_and_family Friends

4/10

Poor

04 Jul 2023

Tsz Leung

Pros
-10 mins walk from the train station
-Fridge
-Receptionist is very helpful

Cons
-Smell in the corridor
-Lift is broken
-Cleaning staff entered my room twice when i was in the room
-Noise isolation is not so good
-Old condition of the room

8/10

Excellent

24 Jun 2023

Fung

The staff were very friendly and helpful. Only one thing, the lift was out of service through my four- day stay. But the staff were helpful Nd arranged for a lower room for us and helped take my luggage up and downstairs in our checkin and checkout. That’s great.

Leisure Partner

4/10

Poor

30 May 2023

viorel

The elevator was not working and we had to carry our luggage up and down the stairs for four floors.
If you wanted someone to clean your room, you had had to pay extra.

Leisure Family

2/10

Poor

28 Apr 2023

Charles

Filthy, unkept, in disrepair. Stay somewhere else!

This property was filthy! The bathroom had a persistent sewer odor. There was mold in the shower. The shower wand holder was broken so we had to hold the shower wand in one hand while trying to rinse and shower with the other. The elevator was out of order. Paint was peeling from all around the room. Hotels.com should drop this hotel from booking through their website!

Partner

8/10

Excellent

28 Apr 2023

Mary

Lift not working

Business

6/10

Pleasant

14 Apr 2023

Jovana

Ok for the price

You’ll get what you paid. It is ok for this price and for the position in Strasbourg since everything is pretty much close

Partner

6/10

Pleasant

13 Sep 2022

GUY

Very basic, very dirty

On arrival the hotel had not got my booking (due to a \"system error\") so I spent the first 30 mins walking back and forward between their two buildings at either end of the street. I eventually got my room key. The room was incredibly basic - it had clearly not been updated in many years. But the main issue was that it wasn't particularly clean. I found a long hair on my bed, there was mould all around the sink, the kitchen bin was covered in grease and bits of old food (see photos). The staff were friendly but this was not a good stay.

Self

8/10

Excellent

19 Jul 2022

Verified traveler

For short term exchange or travel it’s ok

It is like a studio so it is useful for business or short term exchange because you can cook for yourself.
I travel alone and only stay for two nights so it is ok for me.
There’s a radiator in the bathroom that helps dry your clothes quickly so that you can get on the roads again.
The location is ok as it is close to the city and has supermarkets nearby.
However, the condition of the studio is not fancy but some parts can be seen scratched. There’s no air con but if you know when to close the curtains then it’s fine. The kitchenette is a little old but it has everything basic for cooking.

Self

10/10

Exceptional

20 Aug 2021

Olena

Хороший бюджетный отель. Всё рядом.

Удобное размещение отеля. Всё в пешей доступности, вокзал в 10 минутах ходьбы, центр тоже около 15 минут пешком. В номере есть всё необходимое, мини кухня, чайник, микроволновка, холодильник, посуда.
В номере чисто, но уборка не каждый день. Если заканчивается шампунь, туалетная бумага, чай/кофе или нужна уборка номера, то нужно сказать об этом на рецепшене.

Self

10/10

Exceptional

11 Dec 2019

Karen

Great location and helpful staff. Very clean and the bed was comfortable. We wanted something close to the Christmas markets and this was perfect.

Leisure Partner

8/10

Excellent

01 Dec 2019

Verified traveler

Need mantainance.

Partner

6/10

Pleasant

02 Oct 2019

Ian

Very disappointing stay with health hazards.

Distance from main station was more than highlighted,approx. 1.2 kms.Check-in process on 27th September with the longer dark haired girl was a great experience.We greatly appreciated her attempting to fulfil our requests.Upon entering the studio that is approx. 18 sqm we noticed that the cleanliness was not satisfactory.The bathroom was dirty and lived down with black mould forming in the shower for a while that the management clearly does not bother with (checking the work of the cleaners that they do at other serviced apartment complexes in Europe quite strictly)despite it being a serious health hazard.The mattresses were very old and too used (broken in the middle deeply).The kitchen was lack of basic things.One had hardly any space to move around in the whole room.Trains were quite noisy all day long outside as well as on Sunday night some weird shady people were grouping outside at benches and were shouting at 01:00/02:00 for hours.To be honest it was a nightmare to us,we were seriously considering checking out before we were due to as the apartment was below the level of hostel rooms all over Europe!Dirty towels and rubbish thrown around all over the hallway whilst the cleaning ladies were doing their job.Funky smell in the hallways.Wifi hardly worked during our whole stay so we had to search for a cafe shop to work at kilometres away!Toilet on the ground floor dirty...with only cold water!Abrupt too rude untrained receptionists shouting!Dr. I. Seymour ד\"ר א. סימור

8/10

Excellent

19 Sep 2019

Luc

Good standard studio in the centre of Strasbourg

A good relation price/quality. The room was large, the cooking area sufficient to have small meals. Only the bathroom looked a bit tired and needed better lighting while Wifi was weak in parts of the room. Staff was very friendly and flexible. Wifi was

Friends

8/10

Excellent

18 Sep 2019

Andrew

Decent location and facilities for the price

Stayed here for a long weekend. Apartment was as described, with all the facilities needed for a short or long stay, though some aircon would have been welcome as the apartment was very warm. Location was decent, a relatively quiet area but close to the main station. Arrived later than planned, so I had to check in at another location, but it was just along the street, so it was no big problem. Keycard stopped working after my first day and I had to get reception to sort it which was a minor nuisance, luckily it happened during the hours reception was open, or I would have been locked out of my room. Had a pleasant stay otherwise though, and the price was very reasonable for the location and facilities.

2/10

Poor

16 Sep 2019

Verified traveler

Not at all happy with the condition of the room

Just don't bother - we were just happy as it was the last day of our trip so we just needed a place to sleep for one night. The entire building smelled funny and the rooms smelled old. The bathroom was disgusting and basically falling apart. Just don't.

Partner

8/10

Excellent

30 Jul 2019

Verified traveler

For £40 per night it's not going to be luxurious, but it was clean, safe, and conveniently located.